Zendesk ticket fields debugger app

This Zendesk agent UI app allows for inspecting and manipulating all Zendesk ticket fields. It can perform the following:

• show/hide a ticket field,
• enable/disable a ticket field,
• inspect/change a ticket field's label,
• inspect/change drop down ticket field options label
• enable/disable drop down ticket field option

Screenshot(s):

Screen from the ticket app section

After pressing the console button, the control panel opens

Enable and disable fields

Here the green buttons mean the field is enabled. You can toggle the enabled state of the field by clicking on that button and it will cycle between green and red.

Show and hide fields

The "eye" icon is clickable. It indicates if the field is visible. You can toggle visibility from there.

Changing the field label

Click on the fields label and edit the label as it is displayed in an editable text field.

Editing drop down options

Click on one of the buttons next to the drop down controls:

• "O" button (short for Options)
• "OValue" (short for Option Values)
• "Ogroup" (short for Option Groups)

On the right you will see the options rendered. You can edit their labels, visibility and enabled status in a similar fashion as described above.