Add FAQ documentation for Inactivity Notification flows governance

[Copilot]

Users deploying Inactivity Notification flows commonly misunderstand environment scope (believing flows only scan environments visible in the Environment table) and test mode configuration (wanting to redirect approvals to their own account during testing).

Changes

• CenterofExcellenceResources/FAQ-InactivityNotifications.md: Comprehensive FAQ addressing environment scope, test mode configuration, orphaned resource handling, customization, and troubleshooting for the Governance/Audit Components inactivity flows

• docs/issue-response-templates.md: Reusable response template for inactivity notification questions

• CenterofExcellenceResources/README.md: Index for all FAQ documents in the directory

• Documentation/README.md: Links FAQ section to improve discoverability

Key Technical Clarifications

Environment Scope: Flows query entire admin_apps/admin_flows tables across all tenant environments. Only filters on admin_excusefromarchivalflows ne true and admin_environmentdeleted ne true. The Environment table is metadata storage, not a query filter.

Test Mode: When admin_ProductionEnvironment = No, approvals route to the admin_AdminMail environment variable value (not to a separate test user variable). Change this variable to redirect test approvals.

Flow logic reference:

IF isProd = False OR app is orphaned OR owner is service principal OR owner is null
THEN send approval to admin_AdminMail
ELSE send approval to actual owner

Documentation validated against flow definitions in CenterofExcellenceAuditComponents/SolutionPackage/src/Workflows/AdminInactivitynotificationsv2*.json.

Original prompt

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This section details on the original issue you should resolve

<issue_title>[CoE Starter Kit - QUESTION] QUESTION</issue_title>
<issue_description>### Does this question already exist in our backlog?

• I have checked and confirm this is a new question.

What is your question?

Hello,

We are planning to deploy the Power Platform CoE Starter Kit to govern all inactive Power Apps and Power Automate flows in our tenant. We want to use these flows:

• Admin | Inactivity notifications v2 (Start Approval for Apps)
• Admin | Inactivity notifications v2 (Start Approval for Flows)

I have two questions:

1. Environment table
   In the Environment table, only two environments are selected.

   • Will these inactivity notification flows run only for the environments selected in this table, or will other environments in the tenant also be included automatically?

2. admin_ProductionEnvironment and approval recipient
   When the admin_ProductionEnvironment variable is set to No, approvals are sent to the admin account for testing.

   • Instead of sending approvals to the admin account, can we send them to my user account? If yes, how can I configure this?

I would appreciate your guidance on these points before I proceed with the deployment of the CoE Starter Kit.

Thank you.

What solution are you experiencing the issue with?

Governance

What solution version are you using?

No response

What app or flow are you having the issue with?

No response

What method are you using to get inventory and telemetry?

None</issue_description>

<agent_instructions>need answer to this question</agent_instructions>

Comments on the Issue (you are @copilot in this section)

Custom agent used: CoE Custom Agent
Specialized agent for triaging and fixing issues in the CoE Starter Kit. Always consult the official CoE docs and the team’s SharePoint notes first, then mine prior GitHub issues and the CoE Common Responses playbook.

• Fixes [CoE Starter Kit - QUESTION] QUESTION #10768

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