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Continuing dvServe

Status: Open.

#14 In lorenanicole/dvprocessing;

· christyleos opened on Oct 7, 2016

Make sure process servers document the attempts to serve someone

LOW PRIORITY (Future)

Status: Open.

#12 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Document workflow of ticket statuses

Documentation

Freshdesk

Status: Open.

#11 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Improve geographic radius of volunteering

LOW PRIORITY (Future)

Status: Open.

#10 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Volunteer onboarding: set pagerduty schedule

Status: Open.

#9 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Volunteer onboarding: create pagerduty account

Status: Open.

#8 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Volunteer onboarding: create freshdesk account

Status: Open.

#7 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Figure out Freshdesk user to Pagerduty to Flask app user mapping

Status: Open.

#6 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Freshdesk needs process servers address and to send to lawyer to mail the original protection order

Freshdesk

HIGH PRIORITY (next release requirement)

Status: Open.

#5 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Back-up logic: if few fields on abuser in freshdesk, then automatically make it a research ticket

Freshdesk

LOW PRIORITY (Future)

Status: Open.

#4 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Remind lawyer to update ticket if not updated within 12 hrs of creation

Freshdesk

LOW PRIORITY (Future)

Status: Open.

#3 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016

Response (or lack of) Pagerduty page response updates Freshdesk ticket

Freshdesk

HIGH PRIORITY (next release requirement)

Pagerduty

Status: Open.

#2 In lorenanicole/dvprocessing;

· alison985 opened on Mar 13, 2016