agent_sessions

agent_sessions

Returns a JSON structure with session information for a particular agent (if *, returns all agents) and date range in ISO-8601 format (if null, returns last 30 days)

Example output:

{
    "op": "find_agent_sessions",
    "count": 1,
    "agent": "*",
    "start_date": "2019-01-01 00:00:00",
    "end_date": "2019-01-31 23:59:59",
    "sessions": [
        {
            "session_id": "564001152-6774927",
            "agent": "Bob Winters",
            "start_time": "2019-01-01 01:23:45",
            "resolution_state": "?",
            "total_score": "0",
            "tree_id": "564001152"
        }
    ]
}

Note: count returns 0 if agent field anything other than *, possible bug