Trustpilot

Trustpilot is a global consumer review platform that connects businesses with their customers to build trust through transparent, verified reviews. Founded in 2007, Trustpilot hosts hundreds of millions of reviews across millions of businesses worldwide. The platform offers business APIs that allow companies to collect, manage, and display reviews programmatically, integrate review data into their own systems, and automate invitation workflows to gather customer feedback at scale.

Developer Portal: developers.trustpilot.com Website: trustpilot.com

---

APIs

Business Units API

Retrieve business unit profiles, reviews, images, categories, and search for businesses on Trustpilot.

• Documentation
• OpenAPI Spec

Service Reviews API

Manage service reviews including replies, tags, reviewer identification, and public review retrieval.

• Documentation
• OpenAPI Spec

Invitation API

Send review invitations via email, create invitation links, and manage invitation templates.

• Documentation
• OpenAPI Spec

Product Reviews API

Manage product-level reviews, conversations, summaries, and invitation links for specific product SKUs.

• Documentation
• OpenAPI Spec

Consumer API

Retrieve reviews written by individual consumers with filtering and sorting options.

• Documentation

---

Artifacts

OpenAPI Specifications

Spec	Description
trustpilot-business-units-openapi.yml	Business Units API — profiles, reviews, images
trustpilot-service-reviews-openapi.yml	Service Reviews API — replies, tags, retrieval
trustpilot-invitation-openapi.yml	Invitation API — email invitations and links
trustpilot-product-reviews-openapi.yml	Product Reviews API — product-level reviews

Spectral Rules

File	Description
trustpilot-rules.yml	Spectral ruleset enforcing Trustpilot API conventions

Naftiko Capabilities

Shared Definitions

File	API
shared/business-units.yaml	Business Units API
shared/service-reviews.yaml	Service Reviews API
shared/invitations.yaml	Invitation API

Workflow Capabilities

File	Description	APIs
review-management.yaml	Review monitoring, response, and invitation management	Business Units + Service Reviews + Invitations

JSON Schema

File	Description
trustpilot-review-schema.json	Trustpilot review object schema
trustpilot-business-unit-schema.json	Business unit profile schema

JSON Structure

File	Description
trustpilot-review-structure.json	Review field structure documentation

JSON-LD Context

File	Description
trustpilot-context.jsonld	JSON-LD context mapping Trustpilot vocabulary to schema.org

Examples

File	Description
trustpilot-search-business-units-example.json	Search business units
trustpilot-get-business-unit-reviews-example.json	Get business unit reviews
trustpilot-send-email-invitations-example.json	Send email invitations
trustpilot-create-review-reply-example.json	Reply to a review

Vocabulary

File	Description
trustpilot-vocabulary.yml	Domain vocabulary for Trustpilot review and trust concepts

---

Authentication

Trustpilot APIs support two authentication methods:

• API Key: Pass apikey as a query parameter for public read-only endpoints
• OAuth 2.0: Required for private endpoints (review management, invitations, private data)
  • Supported flows: Authorization Code, Client Credentials, Implicit, Password

Authentication Guide

---

GitHub

Trustpilot maintains open source tools and plugins on GitHub:

• node-trustpilot — Node.js client
• python-trustpilot — Python client
• documentation-bruno-collection — Bruno API collection
• plugin-woocommerce — WooCommerce integration
• plugin-magento2 — Magento 2 integration

---

Links

• Website
• Developer Portal
• Sign Up
• Login
• Pricing
• Changelog
• Support
• Status
• Blog
• Privacy Policy
• Terms of Service
• GitHub
• LinkedIn
• X (Twitter)
• Facebook

Maintainers

FN: Kin Lane Email: kin@apievangelist.com