chat: add soft delete clarification

[AndyTWF]

Description

We're updating chat so that soft-deleted messages don't have data anymore. This change adds detail to that effect.

Checklist

• Commits have been rebased.
• Linting has been run against the changed file(s).
• The PR adheres to the writing style guide and contribution guide.

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[AndyTWF]

Not ready to merge until next weeks deploy, but if we could get a review that would be fab!