Known issues

This page will list known issues in the Shippable SaaS platform that are currently affecting customers, along with suggested solutions.

September 4 2019

Problem: I can't see my Bitbucket projects

Solution: Log out of Shippable (https://app.shippable.com/logout) and log back in. You will need to reauthorize through Bitbucket. Navigate to "Profile" page from the left navbar and click "Sync".

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Problem: Builds for private Bitbucket repositories are failing

Solution: Navigate to the Project settings page for the failing repository. Click the "Reset all keys" button.

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Problem: gitRepo resource with Bitbucket integration fails to clone

Solution: Send an email to support@shippable.com providing your Subscription name. We will send you the public key that needs to be added to the repository in order to restore functionality.