Microsoft Teams Observability

Microsoft Teams Observability provides a collector for Microsoft Teams telemetry and service health data.

It connects to Microsoft Graph, collects and enriches Microsoft Teams observability data, and exports it to supported backends such as Dynatrace and Splunk.

This repository is the core collector project of the solution.

---

What the collector does

The collector retrieves and processes Microsoft Teams observability data including:

• Call Records
• PSTN Call Records
• Direct Routing Records
• Call Queue Records
• Auto Attendant Records
• Microsoft Teams service health and announcements

It is designed to help teams monitor collaboration experience, investigate call quality issues, and feed backend-specific dashboards and troubleshooting workflows.

---

Getting started

For prerequisites, installation, configuration, and backend integration, use the public documentation:

https://phenisys.github.io/microsoft-teams-observability-documentation/

This is the main entry point for deploying the collector and connecting it to your observability backend.

---

Supported Backends

The collector can export Microsoft Teams observability data to multiple supported backends.

Dynatrace

For Dynatrace, the collector sends Microsoft Teams observability data to Dynatrace, where it can be processed and visualized through the dedicated application and dashboards.

Related components:

• Dynatrace Application
  https://github.com/Phenisys/microsoft-teams-observability-dynatrace-app

• Dynatrace Extension
  https://github.com/Phenisys/microsoft-teams-observability-dynatrace-extension

• Dynatrace Hub
  https://www.dynatrace.com/hub/detail/microsoft-teams-observability/

Dynatrace visualizations

Home

Sites

Calls

Users

Call Overview

Issues

Dynatrace data flow

Microsoft Teams metadata are sent to Dynatrace, processed for analysis and storage, and then visualized through the dedicated Dynatrace application and dashboards.

---

Splunk

For Splunk, the collector exports Microsoft Teams observability data to Splunk for dashboarding and analytics.

Splunk visualizations

Home

Site Quality

Call Details

Global Network Performance Assessment

Splunk data flow

Microsoft Teams metadata are sent to Splunk and visualized through dedicated dashboards.

---

Looking for the Dynatrace solution?

Many users arrive on this repository while looking for the Dynatrace components.

For Dynatrace, the solution includes:

• the collector — this repository
• the Dynatrace Application — ready-to-use dashboards and investigation views
  https://github.com/Phenisys/microsoft-teams-observability-dynatrace-app
• the Dynatrace Extension — EF2 packaging and deployment for Dynatrace
  https://github.com/Phenisys/microsoft-teams-observability-dynatrace-extension

---

Which repository should I use?

• I want to collect Microsoft Teams data
  → this repository

• I want dashboards and investigation views in Dynatrace
  → https://github.com/Phenisys/microsoft-teams-observability-dynatrace-app

• I want the Dynatrace EF2 extension package
  → https://github.com/Phenisys/microsoft-teams-observability-dynatrace-extension