Director of Content @ Microsoft | Greater Seattle Area

I lead global content strategy for Microsoft's AI-powered enterprise platforms, helping millions of users succeed with Generative AI, Copilot, Dynamics 365, and Power Platform through world-class documentation and training.

I sit at the intersection of content strategy, AI, and enterprise technology, translating complex technical capabilities into compelling, self-serve content experiences that drive product adoption and reduce customer friction at scale.

At Microsoft, I lead a skilled team of content professionals respnsible for the content vision and execution for:

• 🤖 Generative AI products, such as Agent 365 and Copilot Studio
• ⚡ Low-code/pro-code enterprise solutions, such as Power Platform
• 📊 Enterprise SaaS CRM and ERP products, such as Dynamics 365

• Content & Strategy Content Strategy Information Architecture Content Governance Content Operations Customer Journey Mapping AI-Enhanced Content Experiences

• Technology Generative AI (Copilot, Claude, Lovable) Azure Dynamics 365 Power Platform GitHub Markdown

• Leadership Global Team Leadership Matrixed Organizations Cross-functional Collaboration Data-Driven Decision Making Stakeholder Alignment

2023 – Present  │  Director, Content @ Microsoft
2020 – 2023     │  Principal Content Publishing Manager @ Microsoft
2018 – 2020     │  Senior Content Publishing Manager @ Microsoft
2008 – 2018     │  Technical Writer / Senior Programming Writer @ Microsoft
2000 – 2008     │  Technical Writer / Senior Technical Writer @ various organizations

20+ years of building content ecosystems for enterprise platforms.

• 🌍 Led global teams across the US, Canada, Europe, and India
• 📚 Millions of users reached through documentation on Microsoft Learn
• 💰 Millions in support cost savings from self-serve content strategies
• 🤝 Cross-functional partnerships spanning Design, Engineering, Marketing, and Support

• 🎓 Bachelors in Mathematics — Delhi University, India
• 💻 Professional Diploma in Network-Centered Computing — NIIT, India
• 🏅 Management Excellence Certification — Microsoft

"Knowledge is power and the bridge between what technology can do and what users can achieve."