Microsoft 365 Administration Lab

A hands-on lab environment demonstrating Microsoft 365 administration skills including user management, Exchange Online configuration, SharePoint administration, and common IT support scenarios.

🎯 Lab Overview

This lab simulates real-world Microsoft 365 help desk support tasks using a trial M365 Business Premium environment. The project demonstrates end-to-end administration capabilities from user provisioning to troubleshooting common email, file sharing, and collaboration issues.

Environment: Microsoft 365 Business Premium Trial
Domain: fernandotech187.onmicrosoft.com
Tools Used: M365 Admin Center, Exchange Admin Center, SharePoint Admin Center

🔧 Skills Demonstrated

• User account provisioning and license management
• Security group configuration and role-based access control
• Shared mailbox and distribution list creation
• SharePoint site administration and document library management
• Mail flow rule configuration
• File sharing permissions and external collaboration settings
• Common M365 troubleshooting scenarios

📊 Lab Components

User Management

• Created: 11 user accounts (1 admin + 10 test users)
• Configured: 3 security groups (HR-Team, IT-Team, Sales-Team)
• Managed: License assignments and group memberships

Exchange Online

• Shared Mailbox: support@fernandotech187.onmicrosoft.com
• Distribution List: IT Support Team (itsupport@fernandotech187.onmicrosoft.com)
• Mail Flow Rule: Automated email disclaimer for outgoing messages

SharePoint & OneDrive

• SharePoint Site: HR Department team site
• Document Library: File upload and permission management
• File Sharing: Configured internal sharing with team members

Support Scenarios Documented

Resolved 5 common M365 help desk scenarios with detailed troubleshooting steps:

1. Shared Mailbox Access Issue - User permissions and Outlook configuration (8 min)
2. Email Delivery Failure - Large attachment troubleshooting and OneDrive alternative (12 min)
3. OneDrive External Sharing Error - SharePoint policy review and workaround (10 min)
4. Teams Audio Not Working - Browser permissions and device settings (15 min)
5. New User Provisioning - License assignment and resource access (10 min)

Average Resolution Time: 11 minutes

📸 Screenshots

1. Active users list (11 users) -

2. Security groups configuration -

3. Password policy settings -

4. Shared mailbox creation -

5. SharePoint site (HR Department) -

6. Document library with uploaded file -

7. File permissions (Manage Access) -

8. Distribution list (IT Support Team) -

9. Mail flow rule configuration -

📝 Documentation for Microsoft 365 Administration Lab - Support Scenarios

Detailed troubleshooting procedures and resolution steps -

🎓 Key Takeaways

• Hands-on experience with Microsoft 365 admin centers
• Understanding of Exchange Online mailbox management
• SharePoint site and document library administration
• Security group and permission management
• Common help desk troubleshooting workflows
• Documentation best practices for IT support

Fernando Huizar
Email: fernando.huizar.jr@gmail.com
LinkedIn: linkedin.com/in/fernandohuizar
Portfolio: github.com/FernandoHuizar