SupportBot 26.1

SupportBot v26.1

What's New?

• Added SupportBot API used for our advanced web dashboard (https://supportbot.emeraldsrv.dev/)

• Added SupportBot Web Panel with the following features:

  • Full bot setup via the panel.
  • Auto-deploy addons from our official marketplace
  • Built-in SupportBot addon builder built for those with little coding knowledge.
  • View Ticket Transcripts
  • Automatically update your SupportBot version without config resets.

• Added Ticket Departments descriptions to the select menu.

• Added AI Training command

• Added Clear AI Memory command

• Added Claude AI as an AI model (https://platform.claude.com/)

Changes

• Added Classic Embed layout as a ticket panel option over v2 containers.

Fixed

• Fixed slow responses on ticket creations
• Fixed a couple of small bug fixes and deprecation warnings

Full Changelog: v26.0...v26.1

SupportBot 26.0

Tickets

• Added Ticket Departments
• Added Ticket Priorities
• Added Department-specific questions when opening a ticket
• Added command /ticketmanage
  • Added rename command /ticketmanage rename
  • Added force add command /ticketmanage add
  • Added force remove command /ticketmanage rename
  • Added force remove command /ticketmanage transfer (department and priority)
• Overall this improves the the creation of tickets, much smoother. :hehe:

Staff & Claiming

• New Profile /profile
• Tickets claiming assign to staff in the department if departments are enabled
• Ticket claiming issue with tagging invalid roles is fixed.

Ticket Panel

• Improved /ticketpanel command
• Ticket panel now supports Department Selection
• Added more Customizable Panel Layouts
• Improved panel design using Discord Components V2

Ticket Closing & Reviews

• Improved ticket closing system
• Fixed Review System
• Added all-new Ticket Transcripts
  • Improved transcript design and attachment support
• Improved panel design using Discord Components V2

Translate Command

• Reworked /translate command
• Added Language Selection.
• Added From and To language options
• Added Auto-Detect language
• Improved layouts using Components V2

Design

• Improved layouts using Components V2

General Improvements

• Improved startup console output
• Better stability and performance (i think)

AI Improvements

• Added memory system so the bot can remember things
• AI now stores Summaries to help with the responding
• Add Custom Instructions to the bot via the AI config
• mproved reliability of AI responses
• Better memory system for more helpful support conversations
• Added support for multiple AI providers
  • Moved file location to /Events/Models/.js
  • Supports OpenAImodels (Requires account credit)
  • Supports Groq models (Free)

AI Mode in Tickets

• AI can now Suggest opening a support ticket, this can be disabled
  • React to create a ticket from the AI's message
  • These suggestion messages expire after a short time to prevent a messy chat
• Ticket Channels create a thread allowing a clean space for human support
• Thread Tickets have a button to enable/disable the AI Mode

SupportBot 8.5 Update

Added

• Added /rename as a command as well as the existing ticket select panel option.

v8.4.1

SupportBot 8.4.1 Update

Fixed

• Fixed an issue with /logs folder not being located, causing failure to startup.
• Fixed TicketReason on the ticket welcome message.
• Added the option to remove the color from the welcome message, for modern style only!

v8.4

SupportBot 8.4 Update

New & Improvements

• Changed JSON storage to SQLlite.
• Added Forum Suggestions
• Added support for forum tags when suggestions in forum mode.
• Added more customisation to the welcome message
• Added more customisation to the ticket panel.
• Added /suggestadmin, change status of suggestions. For forum channels this will update the tag.
• Added Display Components v2 support
  • Welcome Embed
  • Ticket Message Embed
  • Ticket Panel Embed

Quality of Liffe Changes

• Added Logging System.
• Updated Discord.js code to use the new ephemeral flag system
• Fixed deprecation warning for interaction responses.
• Fixed deprecation warning with the ready event. Changed to clientReady
• Updated Discord.js code: replaced deprecated ephemeral option with MessageFlags.Ephemeral

SupportBot 8.4 Pre-Release Update 2

SupportBot 8.4 Pre-Release Update 2

New & Improvements

• Improved Welcome Message customisation.
• Added ComponentsV2 support for Welcome Messages
• Fixed Member Leave event from not working.

Quality of Life Changes

• Added Logging System.
• Fixed deprecation warning with the ready event. Changed to clientReady

SupportBot 8.4 Pre-Release Update

SupportBot 8.4 Pre-Release Update

New & Improvements

• Changed JSON storage to SQLlite.
• Added Forum Suggestions
• Supports forum channel tags
• Can switch back to channel suggestions via the config.
• Added /suggestadmin, change status of suggestions. For forum channels this will update the tag.

Quality of Liffe Changes

• Updated Discord.js code to use the new ephemeral flag system
• Fixed deprecation warning for interaction responses.
• Updated Discord.js code: replaced deprecated ephemeral option with MessageFlags.Ephemeral

v8.3

SupportBot 8.3 Update

New & Improvements

• Added Ticket Reviews

• Added Support Voice Channels

• Added Ticket Auto Responder/Questions

• Added /mod command.

• Added Ticket Blacklist

• Added Moderator role

• Added Transcripts folder in /Data/

• Improved commands.yml & messages.yml

• Improved Transcript Design

• Improved Embed Builder with Live Preview/Editing

• Fixed parsing error on startup.

Need Support?

If you need any help then please don't hesitate to contact us in Discord or here on [GitHub]

v8.2

New & Improvements

• Added ability to customise SupportBot in Discord. (/settings)
• Added the option to switch between Ticket Channels or Threads
• Added Archive Tickets
• Added Lock Tickets (Threads Only)
• Added Rename Ticket
• Added the use of Role, Channel and Category IDs in the config.

Update Guide

To update SupportBot, update all files, but don't delete anything from the /Data/ directory. Instead create the following inside Data:

• Folder: Profiles
• File: settings.json with the contents {}

Need Support?

If you need any help then please don't hesitate to contact us in Discord or here on GitHub

v8.1

❗New & Improvements

• Added new functions to the Ticket Control Panel

• Added Profile System
  The profile system will include:
  For Staff
  Bio & Timezone
  Clock-In/Out
  View Ticket Stats (currently in /ticketstats)

  For Members
  Bio & Timezone

• Added Community Addons
  / Addons/.js
  / Addons/Config/<addonconfig.yml>

• Fixed Enable/Disable Invites

📥Need Support?

If you need any help then please don't hesitate to contact us in Discord or here on GitHub