Fired once when a new conversation begins, in either direction. A conversation starts the first time an account and a contact exchange a message on any DM platform (Instagram, Messenger/Facebook, Telegram, WhatsApp, Twitter, Reddit, Bluesky). Platform-agnostic — one subscription covers every DM platform.
| Name | Type | Description | Notes |
|---|---|---|---|
| id | String | Stable webhook event ID | |
| event | EventEnum | ||
| conversation | WebhookPayloadConversationStartedConversation | ||
| account | InboxWebhookAccount | ||
| startedAt | OffsetDateTime | When the conversation document was created. | |
| timestamp | OffsetDateTime |
| Name | Value |
|---|---|
| CONVERSATION_STARTED | "conversation.started" |