Sometimes after logging in (or a little after), the session page may not load and appears to be a permission issue (though likely not). See user feedback below.
Occurrence 1
04/29/2026
Platform: MacOS, Google Chrome
Details:
Participant ID: Unknown. Early in the collection.
Successfully captured neutral pose
Steps
User clicks “Start Recording”
Participant completes the activity
User clicks “Stop Recording”
Error: “You do not have permission to perform this action”
Attempted Solution:
Refreshed page.
Repeated the steps above, encountering the same error.
Refreshed the page again, and the issue was resolved.
Occurrence 2
Date: 05/31/2026
Platform: MacOS, Google Chrome
Details:
First participant of the day
Successfully captured neutral pose
Steps
User clicks “Start Recording”
Participant completes the activity
User clicks “Stop Recording”
Error: “You do not have permission to perform this action”
4. User refreshes.
5. Each click on the interface triggers the error.
6. User clicks “View subjects” to try to re-access the participant’s session. All participant information disappears, the error remains. (See attached)
Sometimes after logging in (or a little after), the session page may not load and appears to be a permission issue (though likely not). See user feedback below.