[Feature Request] M365 connectors — Teams, Outlook, SharePoint integration for incident collaboration

[BabjiRishi]

Problem

Azure SRE Agent currently lacks native integration with Microsoft 365 services (Teams, Outlook, SharePoint). During incident response, engineers need to:

• Post updates to a Teams incident channel with structured status updates
• Send email notifications (Outlook) to stakeholders with RCA summaries
• Access SharePoint/Wiki documentation for product architecture context during investigations

Today, all of these require manual context switching outside the agent.

Current Behavior

• No M365 connectors available in the agent's connector marketplace
• Teams notifications require external Logic App or Power Automate workflows
• Agent cannot read Teams meeting transcripts, SharePoint docs, or Outlook threads
• M365 Copilot and SRE Agent are separate products with no cross-integration

Proposed Solution

Native MCP connectors for M365 services:

1. Teams connector — post structured incident updates to channels, read meeting transcripts for customer call context, create incident bridges
2. Outlook connector — send email notifications with RCA summaries, read support ticket email threads for context
3. SharePoint connector — read product architecture wikis and documentation during investigations

Use Case

Incident Collaboration

When the SRE Agent detects and investigates a production incident:

1. Agent posts a structured update to the product team's Teams channel (severity, impact, current status)
2. Agent reads the customer support Teams call transcript to understand the reported symptoms
3. Agent sends an email summary to the incident distribution list when mitigation is complete
4. Agent references the product's SharePoint architecture wiki during RCA

Customer Bug Triage

Teams meeting transcripts from customer support calls are a valuable input for automated bug triage workflows. Without a Teams connector, organizations cannot natively ingest these transcripts into the agent for analysis, work item creation, and automated resolution.

Impact

• Medium-High — enables closed-loop incident communication without context switching
• Critical dependency for customer bug triage workflows that rely on Teams transcript ingestion
• M365 connectors are Microsoft-signed and high-trust — pre-approved in most enterprise security frameworks

Environment

• Azure SRE Agent (GA)
• Microsoft 365 tenant
• Teams as primary collaboration platform for incident response