Joining a Call (Establishing) takes forever

[dmklementiev-zz]

I am following instructions from this document. When I click on the Join a Call, the status changes to "Establishing" that never (at least 20 minutes) ends.

I set up my meeting so Everyone bypasses, but this didn't change anything. Please let me know what would be the best way to investigate.

Here is the log:

$>2021-09-12T22:45:16.9391397Z Info: GraphAuthClient.cs:153 SendHttpRequestAsync
ScenarioId: ***
AppId: ***
AppName: BotService
TransactionDirection: Outgoing
TraceType: HttpResponse
ResponseTime: 349
request: POST https://graph.microsoft.com/beta/communications/calls
response: 201 Created
headers:
Transfer-Encoding: chunked
Strict-Transport-Security: max-age=31536000
request-id: 2ee14854-f27e-46ec-8e80-bd0a10c420e2
client-request-id: ***
x-ms-ags-diagnostic: {"ServerInfo":{"DataCenter":"West US 2","Slice":"E","Ring":"1","ScaleUnit":"000","RoleInstance":"CO1PEPF00000107"}}
scenario-id: ***
OData-Version: 4.0
Date: Sun, 12 Sep 2021 22:45:14 GMT
Location: https://graph.microsoft.com/beta/communications/calls/***
Content-Type: application/json; odata.metadata=minimal; odata.streaming=true; IEEE754Compatible=false; charset=utf-8
{
"@odata.type": "#microsoft.graph.call",
"state": "establishing",
"direction": "outgoing",
"callbackUri": "https://.ngrok.io/api/bot/calling",
"callRoutes": [],
"source": {
"@odata.type": "#microsoft.graph.participantInfo",
"identity": {
"@odata.type": "#microsoft.graph.identitySet",
"application": {
"@odata.type": "#microsoft.graph.identity",
"displayName": "(Identity: 5Rajcp60)",
"id": ""
},
"phone": null,
"guest": null,
"encrypted": null,
"onPremises": null,
"applicationInstance": null
},
"platformId": null
},
"targets": [],
"requestedModalities": [
"audio",
"video",
"videoBasedScreenSharing"
],
"mediaConfig": {
"@odata.type": "#microsoft.graph.appHostedMediaConfig",
"blob": "{"mpUri":"net.tcp://4..com:xxxxx/MediaProcessor","audioRenderContexts":[""],"videoRenderContexts":[""}",
"removeFromDefaultAudioGroup": null
},
"chatInfo": {
"@odata.type": "#microsoft.graph.chatInfo",
"threadId": "19:meeting_.v2",
"messageId": "0",
"replyChainMessageId": "0"
},
"callOptions": {
"@odata.type": "#microsoft.graph.outgoingCallOptions",
"allowGuestToBypassLobby": null
},
"meetingInfo": {
"@odata.type": "#microsoft.graph.organizerMeetingInfo",
"organizer": {
"@odata.type": "#microsoft.graph.identitySet",
"user": {
"@odata.type": "#microsoft.graph.identity",
"id": "",
"tenantId": ""
},
"phone": null,
"guest": null,
"encrypted": null,
"onPremises": null,
"applicationInstance": null
},
"allowConversationWithoutHost": null,
"lobbyBypass": null,
"organizerInfo": null
},
"tenantId": "",
"myParticipantId": "",
"callChainId": "",
"id": "",
"@odata.context": "https://graph.microsoft.com/beta/$metadata#communications/calls/$entity",
"transferState": null,
"terminationReason": null,
"ringingTimeoutInSeconds": null,
"activeModalities": [],
"routingPolicies": [],
"answeredBy": null,
"transcription": null,
"meetingCapability": null,
"breakoutDetails": null,
"pstnDetails": null,
"terminationSender": null
}
$>2021-09-12T22:45:14.7430544Z Info: GraphAuthClient.cs:100 SendHttpRequestAsync
ScenarioId: ***
AppId: ***
AppName: BotService
TransactionDirection: Outgoing
TraceType: HttpRequest
request: POST https://graph.microsoft.com/beta/communications/calls
headers:
Scenario-Id: ***
Client-Request-Id: ***
User-Agent: GraphCommunicationsClient-BotService/1.2.0.850
Authorization: (redacted)
Content-Type: application/json; charset=utf-8
{
"@odata.type": "#microsoft.graph.call",
"direction": "outgoing",
"callbackUri": "https://.ngrok.io/api/bot/calling",
"source": {
"@odata.type": "#microsoft.graph.participantInfo",
"identity": {
"@odata.type": "#microsoft.graph.identitySet",
"application": {
"@odata.type": "#microsoft.graph.identity",
"displayName": "(Identity: 5Rajcp60)",
"id": ""
}
}
},
"requestedModalities": [
"audio",
"video",
"videoBasedScreenSharing"
],
"mediaConfig": {
"@odata.type": "#microsoft.graph.appHostedMediaConfig",
"blob": "{"mpUri":"net.tcp://4..com:15185/MediaProcessor","audioRenderContexts":[""],"videoRenderContexts"""}"
},
"chatInfo": {
"@odata.type": "#microsoft.graph.chatInfo",
"threadId": "19:meeting_.v2",
"messageId": "0",
"replyChainMessageId": "0"
},
"meetingInfo": {
"@odata.type": "#microsoft.graph.organizerMeetingInfo",
"organizer": {
"@odata.type": "#microsoft.graph.identitySet",
"user": {
"@odata.type": "#microsoft.graph.identity",
"id": "",
"tenantId": ""
}
}
},
"tenantId": "***",
"callOptions": {
"@odata.type": "#microsoft.graph.outgoingCallOptions",
"allowGuestToBypassLobby": null
}
}

[dmklementiev-zz]

Ping :) Is there any other information I can collect to help to resolve this issue? Also can you suggest any steps to debug/narrow down the problem (break point, logs, etc.) that I can take?

[JonatanMedinilla]

Hi @dmklementiev. It seems that the bot cannot establish the handshake with the Media Platform, but this time doesn't throw an exception like the last time. Most of the time is due to a mistake in the configuration of the bot. I don't know if you modified your logs, but the outgoing request has a wrong callback URL "callbackUri": "https://.ngrok.io/api/bot/calling". Regarding suggestions/steps to debug/narrow down the problem, we haven't developed the core libraries of the application-hosted media bots so when we had those types of issues, we generally opened issues in the following [GitHub repository] (https://github.com/microsoftgraph/microsoft-graph-comms-samples) and reviewed our configuration (DNS, Certificate, BotConfiguration, etc). We are not experts reading those logs, but after troubleshooting many times, we can sometimes identify issues.