Each helpdesk software have it's own way of building links to work items for example:
Jira https://abapblog.atlassian.net/browse/HDL-1 where HDL is Project Key
Azure DevOps https://dev.azure.com/testCompany/testProject/_workitems/edit/411358/
SAP https://me.sap.com/notes/12314564
etc
The idea is to collect all possible links and prepare templates to build the links and for hyperlink detector.
Each helpdesk software have it's own way of building links to work items for example:
Jira https://abapblog.atlassian.net/browse/HDL-1 where HDL is Project Key
Azure DevOps https://dev.azure.com/testCompany/testProject/_workitems/edit/411358/
SAP https://me.sap.com/notes/12314564
etc
The idea is to collect all possible links and prepare templates to build the links and for hyperlink detector.