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<!DOCTYPE html>
<html lang="en">
<head>
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<meta charset="UTF-8">
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<title>Terms of Service - EXceed Zero</title>
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<li><a href="index.html#about">About</a></li>
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<h1>Terms of Use</h1>
<!-- 시행일 -->
<p class="last-updated"><strong>Effective Date: October 1, 2025</strong></p>
<hr>
<!-- Article 1: Definition of Services -->
<article class="legal-section">
<h2>Article 1: Definition of Services</h2>
<h3>1.1 Nature of the Service</h3>
<p>This service is <strong>"A Service Providing Access Rights to Information through AI Utilization Methodology Demonstration and Recording of AI-Generated Results"</strong>.</p>
<p><strong>Process:</strong></p>
<ol>
<li><strong>Step 1</strong>: Our Company → Input prompts to AI (providing methodology)</li>
<li><strong>Step 2</strong>: AI → Generate results (ChatGPT, Claude, etc. perform actual information collection)</li>
<li><strong>Step 3</strong>: Our Company → Record and share results (recorded in Google Docs)</li>
</ol>
<p><strong>Core Principles:</strong></p>
<ul>
<li><strong>Our Company</strong>: Provides AI utilization methodology</li>
<li><strong>AI</strong>: Performs actual information collection</li>
<li><strong>Subscribers</strong>: Observe and learn, bear responsibility for final decision-making</li>
</ul>
<p><strong>Key Point</strong>: This is not an information provision service, but an information <strong>"access rights" provision service</strong>.</p>
<hr>
<h3>1.2 Research Subject and Example</h3>
<p>This research uses <strong>U.S. Tariffs on China</strong> and international political information collection as an <strong>example case</strong> to record the AI prompt improvement process and organize and provide tariff policy information.</p>
<p>This service is sold in the following countries, but does not analyze or predict tariffs for each country:</p>
<p><strong>Service Sales Countries</strong>: United States, Korea, Japan, Germany, Netherlands, Canada</p>
<p><strong>Actual Information Collection Target</strong>: U.S. tariff policy on China</p>
<p>Each country has different tariff systems, trade agreements, and regulatory environments, and the U.S.-China case cannot and should not be directly applied to your country or situation.</p>
<hr>
<h3>1.3 What We Provide</h3>
<ul>
<li>✅ Google Docs access rights</li>
<li>✅ AI prompt creation process using U.S.-China tariffs as an example</li>
<li>✅ Records of policy information collected by AI</li>
<li>✅ Weekly policy information provision (simple information provision)</li>
<li>✅ Public data collection methodology</li>
<li>✅ Before & After prompt improvement examples</li>
<li>✅ AI utilization tips and techniques</li>
<li>✅ Workflow development methods</li>
<li>✅ Timeline organization techniques</li>
<li>✅ Data structure design</li>
<li>✅ Prompt optimization strategies</li>
<li>✅ Error handling methods</li>
<li>✅ Quality improvement processes</li>
<li>✅ Research methodology transparency</li>
<li>✅ Learning materials and examples</li>
</ul>
<hr>
<h3>1.4 What We Do NOT Provide</h3>
<ul>
<li>❌ Your country-specific tariff analysis and predictions</li>
<li>❌ Your industry-specific customized analysis</li>
<li>❌ Your company-specific consulting</li>
<li>❌ Guarantee of AI result accuracy</li>
<li>❌ Guarantee of prediction results</li>
<li>❌ Investment, financial, legal, or tax advice</li>
<li>❌ Customs declaration agency or customs broker services</li>
<li>❌ Specificaction recommendations or decision-making support</li>
<li>❌ Real-time updates or urgent notifications</li>
<li>❌ Paid email newsletter distribution</li>
<li>❌ 1:1 customized consulting</li>
</ul>
</article>
<!-- Article 2: Geographic Scope and Limitations -->
<article class="legal-section">
<h2>Article 2: Geographic Scope and Limitations</h2>
<h3>2.1 Service Sales Regions</h3>
<p>This service is accessible from the following <strong>6 countries</strong>:</p>
<ul>
<li>🇺🇸 <strong>United States</strong></li>
<li>🇰🇷 <strong>Republic of Korea</strong></li>
<li>🇯🇵 <strong>Japan</strong></li>
<li>🇩🇪 <strong>Germany</strong></li>
<li>🇳🇱 <strong>Netherlands</strong></li>
<li>🇨🇦 <strong>Canada</strong></li>
</ul>
<hr>
<h3>2.2 Information Collection Target Region</h3>
<p>The research topic of this service is <strong>only U.S. tariff policy information on China</strong>. This is an <strong>example case study</strong> to demonstrate AI prompt creation methodology and is simple information organized and provided. Analysis and predictions are not included.</p>
<hr>
<h3>2.3 Clear Distinction</h3>
<p>Even if you reside in Korea, Japan, Germany, Netherlands, or Canada, this service:</p>
<ul>
<li>❌ Does not analyze your country's tariffs</li>
<li>❌ Does not cover trade between your country and China</li>
<li>❌ Does not cover your country's laws or regulations</li>
</ul>
<hr>
<h3>2.4 Non-Applicability Warning</h3>
<p>The U.S.-China tariff case cannot be directly applied to other countries for the following reasons:</p>
<ul>
<li><strong>Tariff System Differences</strong>: Different base tariff rates for each country</li>
<li><strong>HS Code Interpretation Differences</strong>: Product classification standards may vary by country</li>
<li><strong>Trade Agreement Differences</strong>: Different FTA, customs union, and other agreement contents</li>
<li><strong>Political Relationship Differences</strong>: U.S.-China relations vs. Korea-China relations, etc.</li>
<li><strong>Regulatory Environment Differences</strong>: Different import regulations and certification requirements for each country</li>
<li><strong>Industrial Structure Differences</strong>: Different key industries, supply chains, etc.</li>
</ul>
<hr>
<h3>2.5 Specific Examples</h3>
<h4>Example 1: Korean Company Importing Goods from China</h4>
<p>→ Korea-China tariff applies (not U.S.-China)</p>
<h4>Example 2: Japanese Company Exporting to the United States</h4>
<p>→ U.S.-Japan tariff applies (not U.S.-China)</p>
<h4>Example 3: German Company's Intra-EU Transactions</h4>
<p>→ EU Customs Union regulations apply (not U.S.-China)</p>
<hr>
<h3>2.6 Customization Disclaimer</h3>
<p>Adapting (customizing) the methodology, prompts, and information collection techniques provided in this research to your country, industry, or company is:</p>
<ul>
<li><strong>Your own responsibility</strong></li>
<li><strong>Outside the scope of this service</strong></li>
<li><strong>Something for which our company bears no responsibility</strong></li>
<li><strong>Requires consultation with experts in the relevant field</strong></li>
<li><strong>Requires direct verification of original source content</strong></li>
</ul>
<p><strong>Just because this service collects policy information about your industry, it does not mean it is applicable to your business, and we are not responsible for any damages resulting from its application.</strong></p>
<hr>
<h3>2.7 Complexity of Country of Origin and Corporate Nationality</h3>
<h4>2.7.1 Difficulty in Origin Determination</h4>
<p>This research covers "U.S. tariffs on China," but whether this applies to your situation is a very complex issue.</p>
<hr>
<h4>Case 1: Korean Company's Factory in China</h4>
<p><strong>Situation</strong>: Samsung Electronics (Korean company) produces at Xi'an factory in China → exports to the U.S.</p>
<p><strong>Question</strong>: Does "U.S. tariff on China" apply?</p>
<p><strong>Answer</strong>: Depends on origin determination</p>
<ul>
<li>Origin of components (Korean? Chinese?)</li>
<li>Substantial transformation</li>
<li>Korea-U.S. FTA applicability</li>
<li>Origin accumulation rules</li>
</ul>
<p>→ <strong>Very complex</strong></p>
<hr>
<h4>Case 2: German Company's Factory in China</h4>
<p><strong>Situation</strong>: BMW (German company) produces at Shenyang factory in China → exports to the U.S.</p>
<p><strong>Question</strong>: Does "U.S. tariff on China" apply?</p>
<p><strong>Answer</strong>: Depends on origin determination</p>
<ul>
<li>EU regulation applicability</li>
<li>Origin accumulation rules</li>
<li>Germany-China Double Taxation Avoidance Agreement</li>
</ul>
<p>→ <strong>Very complex</strong></p>
<hr>
<h4>Case 3: U.S. Company's Factory in China</h4>
<p><strong>Situation</strong>: Apple (U.S. company) produces in China → re-imports to the U.S.</p>
<p><strong>Question</strong>: Does "U.S. tariff on China" apply?</p>
<p><strong>Answer</strong>: Very complex</p>
<ul>
<li>Re-import tariff regulations</li>
<li>U.S. company special provisions</li>
<li>Value-added calculation</li>
</ul>
<p>→ <strong>Customs broker expert determination required</strong></p>
<p>→ <strong>Absolutely cannot be determined through this research</strong></p>
<hr>
<h4>Case 4: Complex Supply Chain - Samsung Smartphone</h4>
<p><strong>Situation</strong>:</p>
<ul>
<li>Company: Samsung Electronics (Korean company)</li>
<li>Production location: Vietnam factory</li>
<li>Components: CPU (Taiwan), Memory (Korea), Display (Korea), Battery (China), Camera (Japan)</li>
<li>Sales destination: United States</li>
</ul>
<p><strong>Question</strong>: Does "U.S. tariff on China" apply?</p>
<p><strong>Answer</strong>: Origin determination needed</p>
<ol>
<li>Vietnamese origin? → U.S.-Vietnam tariff</li>
<li>Korean origin? (based on value-added) → Korea-U.S. FTA</li>
<li>Chinese origin? (because of battery) → U.S.-China tariff?</li>
</ol>
<p>→ <strong>Customs broker expert determination required</strong></p>
<p>→ <strong>Absolutely cannot be determined through this research</strong></p>
<hr>
<h4>Case 5: Re-export - BMW X5</h4>
<p><strong>Situation</strong>:</p>
<ul>
<li>Company: BMW (German company)</li>
<li>Production location: South Carolina factory, U.S.</li>
<li>Components: Engine (Germany), Transmission (China), Electronic parts (Korea)</li>
<li>Sales destination: Export to China</li>
</ul>
<p><strong>Question</strong>: Is this U.S.-made? German-made? Includes Chinese parts?</p>
<p><strong>Answer</strong>: Extremely complex</p>
<ol>
<li>Produced in the U.S. but a German company</li>
<li>Uses Chinese transmission</li>
<li>Case of reverse export</li>
</ol>
<p>→ <strong>Completely unrelated to this research</strong></p>
<p>→ <strong>Trade expert consultation required</strong></p>
<hr>
<h4>Case 6: Re-import - Apple iPhone</h4>
<p><strong>Situation</strong>:</p>
<ul>
<li>Company: Apple (U.S. company)</li>
<li>Production location: China (Foxconn factory)</li>
<li>Components: Mostly U.S. design, manufactured in Korea/Taiwan/China</li>
<li>Sales destination: U.S. (re-import)</li>
</ul>
<p><strong>Question</strong>: Is it Chinese-made or U.S.-made?</p>
<p><strong>Answer</strong>: U.S. company special provisions may apply</p>
<ol>
<li>Re-import tariff</li>
<li>Value-added calculation</li>
<li>Level of processing in China</li>
</ol>
<p>→ <strong>Very complex legal review required</strong></p>
<p>→ <strong>Absolutely cannot be determined through this research</strong></p>
<hr>
<h3>2.8 Limitations of This Research</h3>
<p>This research:</p>
<ul>
<li>❌ Does not cover origin determination</li>
<li>❌ Does not analyze company-specific supply chains</li>
<li>❌ Does not explain FTA rules of origin</li>
<li>❌ Does not track component-specific origins</li>
</ul>
<hr>
<h3>2.9 Absolute Disclaimer</h3>
<p>Even if your company has factories in China, uses Chinese components, or is associated with China in any way:</p>
<ul>
<li>This research absolutely cannot be directly applied</li>
<li>You must consult with a customs broker for accurate origin determination</li>
</ul>
<p><strong>Our company provides no advice on origin determination, company-specific supply chains, FTA applicability, etc., and bears no responsibility for any damages incurred by incorrectly applying this research and the simply provided information to your situation.</strong></p>
</article>
<article class="legal-section">
<h2>Article 3: Industry-specific Policy Information Collection and Non-Applicability to Individual Companies</h2>
<h3>3.1 Purpose of Industry-specific Information Collection</h3>
<p>This research conducts information collection by industry (semiconductors, automobiles, steel, etc.), but this is only for observing general industry policies.</p>
<hr>
<h3>3.2 Principle of Non-Applicability to Individual Companies</h3>
<p>Just because your company belongs to the industry covered in this research does not mean you can directly apply this research to your company.</p>
<hr>
<h3>3.3 Why Is It Not Applicable?</h3>
<p>Even within the same industry:</p>
<ul>
<li>Supply chain structures differ completely by company</li>
<li>Production strategies differ by company</li>
<li>Origins differ by company</li>
<li>Applicable tariffs differ by company</li>
<li>Strategies differ by company</li>
</ul>
<hr>
<h3>3.4 Specific Example: Semiconductor Industry</h3>
<p><strong>This Research</strong>: Collection of U.S. tariff policy information on Chinese semiconductors (general theory)</p>
<ul>
<li><strong>Samsung Electronics</strong> (Korean company, China factory) → Complex origin determination, Korea-U.S. FTA applicability → Completely different situation from this research</li>
<li><strong>TSMC</strong> (Taiwan company) → U.S.-Taiwan semiconductor agreement applies → Completely different situation from this research</li>
<li><strong>Intel</strong> (U.S. company) → U.S. company exceptions may apply → May differ from this research</li>
</ul>
<p>→ <strong>Even the same semiconductor industry, all are different</strong></p>
<hr>
<h3>3.5 Specific Example: Automotive Industry</h3>
<p><strong>This Research</strong>: Collection of U.S. tariff policy information on Chinese automobiles (general theory)</p>
<ul>
<li><strong>Hyundai Motor</strong> (Korean company, China factory) → Complex origin determination, Korea-U.S. FTA applicability → Completely different situation from this research</li>
<li><strong>BMW</strong> (German company, China factory) → EU regulations apply, separate origin determination → Completely different situation from this research</li>
<li><strong>Tesla</strong> (U.S. company, China factory) → U.S. company exceptions may apply → May differ from this research</li>
</ul>
<p>→ <strong>Even the same automobile industry, all are different</strong></p>
<hr>
<h3>3.6 Absolute Disclaimer</h3>
<p>Just because this service collects information about your industry does not mean it is absolutely applicable to your company.</p>
<p>Even within the same industry, situations differ completely by company and are unrelated to specific circumstances of individual companies.</p>
<p><strong>Our company bears no responsibility for any damages incurred by applying this.</strong></p>
</article>
<article class="legal-section">
<h2>Article 4: Limitations and Disclaimers of AI-based Information Collection</h2>
<h3>4.1 AI Generates Results</h3>
<p><strong>Core Characteristics of This Service:</strong></p>
<ul>
<li>Our company writes prompts to AI</li>
<li><strong>AI performs actual information collection</strong></li>
<li>Our company records AI results</li>
</ul>
<hr>
<h3>4.2 Application of AI Provider Terms of Service</h3>
<p>For results generated by AI, the following AI provider terms of service apply:</p>
<h4>4.2.1 ChatGPT (OpenAI)</h4>
<ul>
<li>Terms of Service: https://openai.com/policies/terms-of-use/</li>
<li><strong>Core</strong>: "AI may provide inaccurate results and should not be relied upon without independent verification"</li>
<li>Disclaimer: Does not guarantee accuracy of AI results</li>
</ul>
<h4>4.2.2 Claude (Anthropic)</h4>
<ul>
<li>Terms of Service: https://www.anthropic.com/legal/consumer-terms/</li>
<li><strong>Key Point</strong>: "Service is provided 'as is' without any warranties"</li>
<li>Disclaimer: Does not guarantee reliability of AI results</li>
</ul>
<h4>4.2.3 Other AI Tools</h4>
<ul>
<li>Terms of use of each AI tool used apply respectively</li>
<li>All AI providers do not guarantee AI results</li>
</ul>
<hr>
<h3>4.3 Fundamental Limitations of AI (6 Types)</h3>
<p>Our company and subscribers clearly acknowledge that AI technology has the following fundamental limitations:</p>
<h4>4.3.1 Hallucination</h4>
<ul>
<li>AI can fabricate data that doesn't exist</li>
<li>Can create non-existent statistics, laws, precedents, incidents</li>
<li>Can mention non-existent tariff rates, trade agreements</li>
<li><strong>This is a fundamental flaw of AI</strong></li>
</ul>
<h4>4.3.2 Mathematical Errors</h4>
<ul>
<li>AI can make numerical calculation errors</li>
<li>Can incorrectly calculate tariff rates, exchange rates, etc.</li>
<li>Can make errors in statistical analysis</li>
<li><strong>This is a technical limitation of AI</strong></li>
</ul>
<h4>4.3.3 Bias</h4>
<ul>
<li>AI reflects biases in training data</li>
<li>Can provide biased responses toward specific countries, industries, companies</li>
<li>May have political or economic biases</li>
<li><strong>This is a limitation of AI learning</strong></li>
</ul>
<h4>4.3.4 Incompleteness</h4>
<ul>
<li>AI's knowledge is valid only up to the learning point</li>
<li>Does not know the latest information</li>
<li>Cannot reflect changes after knowledge cutoff</li>
<li><strong>This is a temporal limitation of AI</strong></li>
</ul>
<h4>4.3.5 Logical Errors</h4>
<ul>
<li>AI can provide logically contradictory responses</li>
<li>Can misunderstand causal relationships</li>
<li>May have errors in reasoning processes</li>
<li><strong>This is a limitation of AI reasoning</strong></li>
</ul>
<h4>4.3.6 Prediction Failure</h4>
<ul>
<li>AI's future predictions can be wrong</li>
<li>Tariff predictions, policy predictions, trend predictions are all uncertain</li>
<li>Inherent uncertainty of predictions</li>
<li><strong>This is a limitation of future prediction</strong></li>
</ul>
<hr>
<h3>4.4 Responsibility Structure</h3>
<p>We are not responsible for the following issues arising from these fundamental limitations of AI:</p>
<h4>4.4.1 Our Company's Responsibility (Limited)</h4>
<ul>
<li>Rationality of prompt creation methodology</li>
<li>Design of research processes</li>
<li>Simple information provision, not analysis and prediction</li>
</ul>
<h4>4.4.2 AI's Responsibility (AI Provider)</h4>
<ul>
<li>Accuracy of AI results → AI provider terms of service apply</li>
<li>AI providers do not guarantee</li>
<li>AI providers do not take responsibility</li>
</ul>
<h4>4.4.3 Our Company's Non-Responsibility (Disclaimer)</h4>
<ul>
<li><strong>We are not responsible for:</strong></li>
<li>Incorrect data due to AI hallucination</li>
<li>AI calculation errors</li>
<li>AI bias</li>
<li>AI prediction failures</li>
<li>AI's incomplete responses</li>
<li>AI's logical errors</li>
</ul>
<hr>
<h3>4.5 Subscriber's Obligations</h3>
<p>Subscribers must:</p>
<ul>
<li>[O] Independently verify AI results</li>
<li>[O] Not blindly trust AI results</li>
<li>[O] Consult experts before important decisions</li>
<li>[O] Always keep AI limitations in mind</li>
</ul>
<hr>
<h3>4.6 Absolute Disclaimer</h3>
<p>⚠️ **[Warning] Very Important**:</p>
<p><strong>Our company bears no responsibility for results generated by AI.</strong><p>
<p>AI hallucination, errors, bias, prediction failures, etc., are fundamental limitations of AI technology, which is a fact recognized by all AI providers including OpenAI and Anthropic.</p>
<p>Subscribers have read and understood the AI providers' terms of service and acknowledge the disclaimer regarding the inaccuracy of AI results.</p>
</article>
<article class="legal-section">
<h2>Article 5: Absolute Disclaimer for Ineligible Subscriptions</h2>
<h3>5.1 Clear Warning</h3>
<p>Our company does not accept subscriptions for the following purposes and strongly advises against subscribing for these purposes:</p>
<ul>
<li>❌ Purpose of applying this research to your own situation</li>
<li>❌ Purpose of modifying this methodology for your own situation</li>
<li>❌ Purpose of applying this information to your specific context</li>
<p><strong>Reason</strong><p>
<p>This service provides methodology and simply provides information, not customized advice</p>
<p>Application to your situation is your own responsibility and requires expert consultation</p>
<p>Our company bears no responsibility for application results</p>
</ul>
<hr>
<h3>5.2 Absolute Disclaimer for Misapplication</h3>
<p>If you apply this research to your situation and incur damages:</p>
<ol>
<li>Our company bears no responsibility</li>
<li>Refunds are not possible</li>
<li>Any damage that occurs is your responsibility</li>
<li>Our company clearly warned about this</li>
</ol>
<hr>
<h3>5.3 Common Sense Judgment</h3>
<p>When making a judgment, the court will consider the following:</p>
<ul>
<li>We provided clear warnings.</li>
<li>The client acknowledged all 8 warnings.</li>
<li>The client checked the box to indicate "I will not apply."</li>
<li>The client nevertheless attempted to apply.</li>
<li><strong>This is the client's sole discretion and is outside the scope of our services.</strong></li>
</ul>
<hr>
<h3>5.4 Guidance</h3>
<p>For specific advice on your individual situation, please contact the following experts directly:</p>
<ul>
<li>Customs broker (tariff classification and reporting)</li>
<li>Trade lawyer (legal review)</li>
<li>Trade consultant (strategy development)</li>
<li>Accountant/tax accountant (tax impact analysis)</li>
</ul>
<p>If the client disregards these instructions and misuses this service, the client is solely responsible.</p>
</article>
<article class="legal-section">
<h2>Article 6: Google Account and Subscription Requirements</h2>
<h3>6.1 Google Account Requirements</h3>
<ul>
<li>A Google account is required to use this Service</li>
<li>Access to Google Docs is granted to the Google account email address provided upon subscription</li>
</ul>
<h3>6.2 One Account per Person Principle</h3>
<ul>
<li>Only one subscription account is permitted per individual or company.</li>
<li>The same person cannot subscribe to multiple accounts.</li>
</ul>
<h3>6.3 No Account Sharing</h3>
<ul>
<li>Subscribers may not share access to their account with others.</li>
<li>If account sharing is discovered, service use may be immediately suspended.</li>
</ul>
<h3>6.4 Subscription Period</h3>
<ul>
<li>The subscription period is one month from the payment date.</li>
</ul>
</article>
<article class="legal-section">
<h2>Article 7: Pricing and Payment</h2>
<h3>7.1 Subscription Fee</h3>
<p>Consulting Fee:</p>
<ul>
<li>No paid sales</li>
</ul>
</article>
<article class="legal-section">
<h2>Article 8: Refund Policy</h2>
<h3>8.1 Refund Period</h3>
<ul>
<li>You may request a refund within 7 days of payment.</li>
<li>The refund processing period may vary depending on your country of residence.</li>
</ul>
<h3>8.2 Refund Conditions</h3>
<p>Refunds are only available if all of the following conditions are met:</p>
<ul>
<li>Request within 7 days of the payment date.</li>
<li>You have not accessed Google Docs.</li>
<li>You have not actually used the Service.</li>
<li>Upon purchase, you expressly consent to the provision of access to Google Docs, and you acknowledge that this may limit your right to cancel.</li>
</ul>
<h3>8.3 Refund Procedure</h3>
<ol>
<li>Send a refund request email to exceedzero@exceedzero.com</li>
<li>Provide the reason for the refund and payment information.</li>
<li>Our review and refund processing (depending on your country of residence):
<ul>
<li><strong>🇰🇷 Korean customers</strong>: Refunds will be completed within 3 business days of receiving the request.</li>
<li><strong>🌍 International Customers</strong> (USA, Germany, Netherlands, Japan, Canada, etc.): Refunds will be completed within 14 days of receiving the request.</li>
</ul>
</li>
<li>If a refund is not possible, the reason and Notification included.</li>
</ol>
<p><strong>Note:</strong> Actual account deposit time may take additional time depending on the payment method (bank transfer, credit card, international remittance, etc.).</p>
<p><strong>Reasons for different refund processing times:</strong></p>
<ul>
<li>While domestic bank transfers within Korea can be processed in real time, international remittances take longer due to the need to go through multiple banks and differences in financial systems in each country.</li>
<li>This includes SWIFT processing, intermediary bank transfers, local bank deposits, and credit card company approval times.</li>
</ul>
<h3>8.4 Reasons for Non-Refundable Refunds</h3>
<p>Refunds are not available in the following cases:</p>
<ul>
<li>More than 7 days have passed since the payment date.</li>
<li>If you have accessed Google Docs more than once.</li>
<li>If you have viewed the research.</li>
</ul>
<p><strong>Exception:</strong> Refunds are available even after viewing in cases such as technical errors, significant discrepancies with the product description, or access revocation errors.</p>
<hr>
<h2>8.5 Country-Specific Provisions and Legal Basis</h2>
<h3>8.5.1 Korean Customers</h3>
<h4>⚠️ Information on Korean Electronic Commerce Law</h4>
<p><strong>【Right of Withdrawal under the E-Commerce Act】</strong></p>
<p>According to Article 18 of the Act on Consumer Protection in Electronic Commerce, etc., Korean consumers may withdraw their subscription within seven days of receiving the goods.</p>
<p><strong>【Special Provisions for Digital Content】</strong></p>
<p>However, pursuant to Article 18, Paragraph 2, Subparagraph 5 of the Electronic Commerce Act, withdrawal is restricted if the provision of digital content has commenced:</p>
<ul>
<li>"If the provision of services or digital content has commenced"</li>
<li>However, for divisible digital content, withdrawal is permitted for portions not yet provided.</li>
</ul>
<p><strong>【Application to this Service】</strong></p>
<p>This service provides access to Google Docs, a digital content service.</p>
<p>By subscribing, you expressly agree to the following:</p>
<ul>
<li>Immediate access to Google Docs</li>
<li>Acknowledgement of the commencement of digital content delivery</li>
<li>Understanding of subscription cancellation restrictions after commencement of delivery</li>
</ul>
<p><strong>【Refund Terms】</strong></p>
<p>Refunds for Korean customers are only available if all of the following conditions are met:</p>
<ul>
<li>Requests must be made within 7 days of the payment date</li>
<li>Google Docs has not been accessed even once</li>
<li>The service has not been substantially used</li>
</ul>
<p><strong>【After Accessing Google Docs】</strong></p>
<p>Once you access Google Docs:</p>
<ul>
<li>Digital content delivery is deemed to have commenced</li>
<li>Subscription cancellation restrictions apply</li>
<li>No refunds (except for exceptional circumstances)</li>
</ul>
<p><strong>【Refund Processing Period】</strong></p>
<ul>
<li>Processed within 3 business days of receiving the refund request</li>
<li>Compliance with Article 18, Paragraph 4 of the Electronic Commerce Act</li>
<li>This period includes both review and refund</li>
</ul>
<p><strong>【Legal Basis】</strong></p>
<ul>
<li>Article 18 of the Act on Consumer Protection in Electronic Commerce, etc.</li>
<li>Article 2, Paragraph 5 of the Framework Act on the Promotion of Cultural Industries (Digital Contents) Definition)</li>
</ul>
<hr>
<h3>8.5.2 EU Digital Content Exceptions (German and Dutch Customers)</h3>
<h4>⚠️ EU Consumer Protection Law Guide</h4>
<p><strong>【EU 14-Day Right of Withdrawal Principle】</strong></p>
<p>Under EU Consumer Protection Law (Directive 2011/83/EU), EU consumers have the right to withdraw from a contract (request a refund) without reason within 14 days of purchasing goods or services online.</p>
<p><strong>【Digital Content Exception】</strong></p>
<p>However, pursuant to Article 16(m), the 14-day right of withdrawal does not apply to digital content (e.g., online access rights, software, e-books) if all of the following conditions are met:</p>
<ol>
<li>The consumer expressly consents to the provision of the digital content before it begins.</li>
<li>The consumer acknowledges that this action results in the loss of the right of withdrawal.</li>
<li>The business provides a confirmation document.</li>
</ol>
<p><strong>【Application to this Service】</strong></p>
<p>This service is for digital content that provides access to Google Docs.</p>
<p>By subscribing, you expressly agree to the following:</p>
<ul>
<li>Immediate access to Google Docs</li>
<li>Waiver of the 14-day right of withdrawal under EU consumer protection law</li>
<li>Acknowledgement of the start of digital content delivery</li>
</ul>
<p><strong>【Refund Conditions】</strong></p>
<p>EU customers are eligible for refunds only if all of the following conditions are met:</p>
<ul>
<li>Request made within 7 days of the payment date</li>
<li>You have not accessed Google Docs at all</li>
<li>You have not actually used the service</li>
</ul>
<p><strong>【After Accessing Google Docs】</strong></p>
<p>Once you access Google Docs:</p>
<ul>
<li>Digital content delivery is deemed to have begun</li>
<li>The 14-day right of withdrawal is excluded</li>
<li>No refunds (except for exceptional circumstances)</li>
</ul>
<p><strong>【Refund Processing Period】</strong></p>
<ul>
<li>Refund requests will be processed within 14 days of receipt</li>
<li>Compliance with Article 14 of EU Directive 2011/83/EU</li>
<li>This period includes both review and refund.</li>
</ul>
<p><strong>【Confirmation】</strong></p>
<p>The welcome email sent upon completing your subscription serves as confirmation.</p>
<p><strong>【Legal Basis】</strong></p>
<ul>
<li>Directive 2011/83/EU (Consumer Rights Directive)</li>
<li>Article 14 (Refund Processing Deadline)</li>
<li>Article 16(m) (Exception to the Right of Withdrawal for Digital Content)</li>
<li>Germany: BGB (Civil Code) § 356 and § 312g</li>
<li>Netherlands: Burgerlijk Wetboek (Civil Code) Article 7:46d</li>
</ul>
<hr>
<h3>8.5.3 Japanese Customers</h3>
<h4>⚠️ Information on the Japanese Specific Commercial Transactions Act</h4>
<p><strong>【Cooling-off Period under the Specific Commercial Transactions Act】</strong></p>
<p>According to Article 15-3 of the Japanese Act on Specific Commercial Transactions, there is an eight-day cooling-off period for mail-order sales.</p>
<p><strong>【Digital Content Special Provisions】</strong></p>
<p>However, pursuant to Article 16 of the Enforcement Decree of the Specific Commercial Transactions Act, the cooling-off period may be waived for digital content if the seller explicitly states a return policy.</p>
<ul>
<li>However, this must be clearly communicated to the consumer.</li>
</ul>
<p><strong>【Application to this Service】</strong></p>
<p>This service provides access to Google Docs for digital content.</p>
<h4>📌 <strong>Special Notice to Japanese Customers (Be careful)</strong></h4>
<p>🇯🇵 Japan's guest reviews</p>
<p><strong>【Determination of information and knowledge】</strong></p>
<p>This book is based on Google Docs.</p>
<p>デジタルコンテンツの性質上、ご利用開始後の返金はできかねます。</p>
<ul>
<li>ご購入前に必ずSeller’s opinion and understand it</li>
<li>Google Docsへのアクセスopen later and return to the outside world.</li>
<li>It's like a place where you can make money.</li>
</ul>
<p>ただし、Technical skills are not harmonious and the business is not harmonious.
カスタマーサポート(exceedzero@exceedzero.com )までご連絡ください。</p>
<p><strong>【Determination of product sales lawに基づく表記】</strong><br>
デジタルコンテンツの提供開始後は返品不可<br>
(ご購入時にこの条件に同意いただいたものとします)</p>
<p><strong>【Refund Conditions】</strong></p>
<p>Refunds for Japanese customers are only available if all of the following conditions are met:</p>
<ul>
<li>Requests must be made within 7 days of the payment date</li>
<li>Google Docs has not been accessed at all</li>
<li>The service has not been substantially used</li>
</ul>
<p><strong>【Refund Processing Period】</strong></p>
<ul>
<li>Processed within 14 days of receiving the refund request</li>
<li>This period includes both review and refund processing</li>
</ul>
<p><strong>【Legal Basis】</strong></p>
<ul>
<li>Article 15-3 of the Act on the Purchase of Specified Commercial Transactions (Specified Commercial Transactions Act)</li>
<li>Article 16 of the Enforcement Decree of the Act on the Purchase of Specified Commercial Transactions (Special Agreement on Digital Content)</li>
<li>Consumer Contract Act (Consumer Contract Act)</li>
</ul>
<hr>
<h3>8.5.4 US and Canadian Customers</h3>
<h4>⚠️ Information on US and Canadian Consumer Protection Laws</h4>
<p><strong>【Legal Situation】</strong></p>
<p><strong>US:</strong></p>
<ul>
<li>There are no mandatory refund periods for digital goods/services at the federal level</li>
<li>FTC The Federal Trade Commission Act requires a clear and prominent refund policy.</li>
<li>Consumer protection laws may vary by province.</li>
</ul>
<p><strong>Canada:</strong></p>
<ul>
<li>Federal Competition Act and provincial Consumer Protection Acts apply</li>
<li>Ontario: 7-day right of withdrawal for online transactions (Consumer Protection Act, 2002)</li>
<li>Provincial/territorial regulations may vary</li>
</ul>
<p><strong>【Applicable to this Service】</strong></p>
<p>This service provides access to digital content, including Google Docs.</p>
<p>We offer a 7-day refund policy, which meets or exceeds most provincial/territorial requirements.</p>
<p><strong>【Refund Terms】</strong></p>
<p>US and Canadian customers can only receive refunds if all of the following conditions are met:</p>
<ul>
<li>Requests must be made within 7 days of the payment date</li>
<li>Google Docs has not been accessed at all</li>
<li>The service has not been substantially used</li>
</ul>
<p><strong>【After Accessing Google Docs】</strong></p>
<p>Once you access Google Docs:</p>
<ul>
<li>Digital content is considered to have begun</li>
<li>No refunds (except for exceptional circumstances)</li>
</ul>
<p><strong>【Refund Processing Period】</strong></p>
<ul>
<li>Refund requests must be processed within 14 days of receipt</li>
<li>Includes SWIFT processing time</li>
<li>This period includes both review and refund processing</li>
</ul>
<p><strong>【Governing Law】</strong></p>
<p>If local laws provide stronger consumer protection than this policy, those laws will prevail.</p>
<p><strong>【Legal Basis】</strong></p>
<ul>
<li>US: FTC Act, state consumer protection laws, and their own refund policies.</li>
<li>Canada: Competition Act, state consumer protection laws, and their own refund policies.</li>
<li>Ontario Consumer Protection Act, 2002 (7-day right of withdrawal)</li>
</ul>
</article>
<article class="legal-section">
<h2>Article 9: Service Provision Method</h2>
<h3>9.1 Access via Google Docs</h3>
<p>Research processes are recorded in Google Docs, and subscribers are granted access to the documents.</p>
<h3>9.2 Update Cycle</h3>
<ul>
<li>Research content and simple information are updated weekly</li>
<li>Sometimes, only simple information is updated</li>
<li><strong>Important</strong>: This is not a real-time update, so it cannot respond to emergencies</li>
</ul>
<h3>9.3 Language</h3>
<p>Research processes are provided in various languages, including English, Korean, and Japanese.</p>
</article>
<article class="legal-section">
<h2>Article 10: User Obligations</h2>
<h3>10.1 Only Legal Use Permitted</h3>
<p>Subscribers must use this Service only for legal purposes and must not use it for illegal or improper purposes.</p>
<h3>10.2 No Redistribution to Others</h3>
<p>All content provided through this Service You may not redistribute, resell, or share the content (research processes, prompts, data, etc.) with others.</p>
<h3>10.3 No Commercial Resale</h3>
<p>You may not resell the content of this Service for commercial purposes or create and sell similar services.</p>
<h3>10.4 No Deletion of Content Credits</h3>
<p>When quoting or referencing content from this Service, you must cite the source (EXceed Zero, exceedzero.com).</p>
</article>
<article class="legal-section">
<h2>Article 11: Intellectual Property Rights</h2>
<h3>11.1 All Content copyrights Belong to EXceed Zero</h3>
<ul>
<li>The copyright of all content provided on this Service (research processes, prompts, methodologies, data collection, etc.) belongs to us</li>
<li>However, the copyright of AI-generated results is subject to the terms of use of the AI provider</li>
</ul>
<h3>11.2 Permission to Use for Personal Learning Purposes Only</h3>
<p>Subscribers may use the content for personal learning and research purposes only.</p>
<h3>11.3 No Unauthorized Reproduction or Distribution</h3>
<p>You may not copy, modify, distribute, transmit, or publish the content without permission.</p>
</article>
<article class="legal-section">
<h2>Article 12: Limitation of Liability</h2>
<h3>12.1 Disclaimer</h3>
<p>We are not responsible for the following:</p>
<ul>
<li>Inaccuracies (errors, omissions, hallucinations, etc.) in AI-generated results</li>
<li>Errors in the research process</li>
<li>Results of decisions made based on information observed by the subscriber</li>
<li>Any direct, indirect, incidental, or punitive damages</li>
<li>Lost profits or lost opportunities</li>
</ul>
<p>Please see the disclaimer for more details.</p>
<h3>12.2 Limitation of Liability</h3>
<p>Even if a court finds us liable, our liability will not exceed the total amount of the subscription fee paid by the customer.</p>
<h3>12.3 See Disclaimer for details</h3>
<p>For details on limitations of liability, please refer to the separate Disclaimer page.</p>
</article>
<article class="legal-section">
<h2>Article 13: Service Interruption and Changes</h2>
<h3>13.1 Our Right to Change Content</h3>
<p>We reserve the right to change research topics, methodology, content format, etc.</p>
<h3>13.2 Prior Notice Obligation</h3>
<p>We will notify you by email 7 days in advance of any material changes.</p>
<h3>13.3 Force Majeure Disclaimer</h3>
<p>We will not be liable if we are unable to provide the Service due to force majeure, such as natural disasters, war, government regulations, or internet outages.</p>
</article>
<article class="legal-section">
<h2>Article 14: Governing Law and Jurisdiction</h2>
<h3>14.1 Applicable Law of the Republic of Korea</h3>
<p>The interpretation and application of these Terms shall be governed by the laws of the Republic of Korea.</p>
<h3>14.2 Jurisdiction</h3>
<p>Any disputes arising from these Terms shall be rgoverned by the laws of the Republic of Korea. The Seoul Central District Court shall be the court of first instance.</p>
<h3>14.3 Dispute Resolution Priority</h3>