From 348c3fea6a5ea1e0d2e0aea0cf31f9bc7153b673 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Tue, 11 Nov 2014 13:46:18 +0000 Subject: [PATCH 001/281] Local changes in production --- assets/images/down.png | Bin 0 -> 515 bytes assets/images/down_bar.png | Bin 0 -> 12736 bytes assets/images/quest.png | Bin 0 -> 3429 bytes assets/images/search_background.png | Bin 0 -> 3226 bytes assets/images/send_background.png | Bin 0 -> 7371 bytes assets/images/twitterBlack.png | Bin 0 -> 681 bytes assets/stylesheets/asktheeu.css.scss | 730 ++++++++++++++++++++------ lib/views/general/_footer.html.erb | 37 +- lib/views/general/_topnav.de.html.erb | 4 +- lib/views/general/_topnav.es.html.erb | 4 +- lib/views/general/_topnav.html.erb | 2 +- lib/views/general/blog.html.erb | 156 +++++- lib/views/general/campaigns.html.erb | 67 +++ lib/views/general/frontpage.html.erb | 107 ++-- lib/views/help/_sidebar.html.erb | 2 - lib/views/help/about.de.html.erb | 11 +- lib/views/help/about.es.html.erb | 10 +- lib/views/help/about.html.erb | 92 ++-- lib/views/help/alaveteli.es.html.erb | 5 +- lib/views/help/alaveteli.html.erb | 10 +- lib/views/help/api.es.html.erb | 5 +- lib/views/help/api.html.erb | 7 +- lib/views/help/contact.es.html.erb | 9 +- lib/views/help/contact.html.erb | 55 +- lib/views/help/credits.html.erb | 7 +- lib/views/help/help_out.de.html.erb | 7 +- lib/views/help/help_out.es.html.erb | 7 +- lib/views/help/help_out.html.erb | 9 +- lib/views/help/officers.de.html.erb | 8 +- lib/views/help/officers.es.html.erb | 8 +- lib/views/help/officers.html.erb | 7 +- lib/views/help/privacy.de.html.erb | 7 +- lib/views/help/privacy.es.html.erb | 7 +- lib/views/help/privacy.html.erb | 7 +- lib/views/help/requesting.de.html.erb | 9 +- lib/views/help/requesting.es.html.erb | 9 +- lib/views/help/requesting.html.erb | 13 +- lib/views/help/right_to_know.html.erb | 7 +- lib/views/layouts/default.html.erb | 13 +- lib/views/request/_sidebar.html.erb | 68 +-- 40 files changed, 1099 insertions(+), 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+} #header_left, .header_left { - width: 600px; - float: right; - padding: 20px 30px; + width: 738px; +float: left; +/*padding-left: 21.7%;*/ } +#header_left h1 +{ + background-color: #DEDD39; + margin-top: 0px; + color: #FFF; + padding-left: 62.7%; + font-size: 30px; + line-height: 49px; + width: 1438px; + margin-left: -458px; + border-bottom: 22px solid #000; + margin-bottom: 50px; +} #everypage { background-color: #666; opacity: 0.95; @@ -74,7 +89,7 @@ body { border: none; height: 150px; position: relative; - margin-bottom: -40px; + margin-bottom: -40px; border-bottom: 1px solid #B2DCDE; } @@ -90,10 +105,11 @@ body { #logo { position: absolute; top: 49px; + margin-left:40px; } #topnav{top:66px} -#navigation_search{opacity:0} +#navigation_search{opacity:0; display:none;} #navigation_search_form{ text-align: center; } @@ -113,11 +129,16 @@ div.lang { color: #00aaa6; font-size: 12px; text-transform: capitalize; + right: 50px; } div.lang a { color: #7cb955; text-decoration: none; } +.tracking-links-frontpage a{ +color: #000; text-decoration:none; +} + #logged_in_bar { top: 25px; @@ -129,27 +150,29 @@ div.lang { background: #7cb955; border-radius: 5px; border: 1px solid #5D8F3B; + right: 243px; } - #logged_in_bar, #logged_in_bar a, #logged_in_bar a:visited { - +#logged_in_bar, #logged_in_bar a, #logged_in_bar a:visited { color: #FFF; text-decoration: none; - background: -moz-linear-gradient(center top , #7CB955, #5D8F3B) repeat scroll 0% 0% transparent; - + background: linear-gradient(to bottom , #8CC63F, #5D8F3B) repeat scroll 0% 0% transparent; } - #logged_in_bar a { +#logged_in_bar a { margin-left: 5px; margin-right: 4px; transition: color 0.5s ease-in-out 0s; +} +#logged_in_bar a:hover { + } - - #logged_in_bar:hover a { - - color: #DBE23A!important; - text-decoration: none; - +#logged_in_bar:hover a { + color: #FFF!important; + text-decoration: underline; + background: linear-gradient(to bottom , #5D8F3B, #8CC63F) repeat scroll 0% 0% transparent; } - +#logged_in_bar:hover{ + background: linear-gradient(to bottom , #5D8F3B, #8CC63F) repeat scroll 0% 0% transparent; +} /** NAVIGATION BAR **/ #topnav { font-family:Open Sans, Helvetica, Arial; @@ -158,70 +181,74 @@ div.lang { float: right; margin-left: 0px; left:0px; +margin-right:50px; } #topnav ul li { - padding-left: 8px; - padding-right: 8px; + padding-left: 0px; + padding-right: 0px; margin-left: 4px; - width:141px; - height:40px; - border: 1px solid #5D8F3B; + width:141px; + height:40px; + border: 1px solid #5D8F3B; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px; - background:#7cb955; - line-height:37px; - text-shadow: 0px -1px 0px #000; - text-align: center; + background:#7cb955; + line-height:37px; + /*text-shadow: 0px -1px 0px #000;*/ + text-align: center; } #topnav ul li a { - color: #FFFFFF!important; + color: #FFF!important; font-weight: 600; transition: color 0.5s ease-in-out 0s; + line-height: 12px; + padding-top: 9px; + display: inline-block; } #topnav ul li:hover a { - color:#DBE23A !important; - text-decoration:none; + color:#FFF !important; + text-decoration:underline; } #topnav ul li:active a { color:#DBE23A !important; text-decoration:none; border:none; } - #topnav ul li:hover{ - color: #DBE23A !important; - text-decoration:none; - } + #topnav ul li a:active{ color: #DBE23A!important; text-decoration:none; border:none; } - #topnav ul li:hover .selected { + + #topnav ul li.selected:hover { color: #DBE23A !important; + background: linear-gradient(to bottom , #5d8f3b, #8CC63F) repeat scroll 0 0 transparent; } + #topnav ul li.selected { background-color:#7CB955; - background: -moz-linear-gradient(center top ,#7CB955, #5d8f3b) repeat scroll 0% 0% transparent; + background: linear-gradient(to bottom ,#8CC63F, #5d8f3b) repeat scroll 0% 0% transparent; } #topnav ul li.current { background-color:#000000; - background: -moz-linear-gradient(center top ,#7CB955, #5d8f3b) repeat scroll 0% 0% transparent; + background: linear-gradient(to bottom , #5d8f3b,#8CC63F) repeat scroll 0% 0% transparent; } /** MAIN SITE **/ h1, h1 a { font-family: 'Open Sans', Helvetica, Arial; - color: #009a9d; - font-size: 20px; - font-weight: 600; - margin-top: 30px; + color: #000; + font-size: 28px; + font-weight: 500; + margin-top: 14px; text-decoration: none; } @@ -240,20 +267,39 @@ h3, h3 a { } /** HELP **/ -#left_column_flip { - margin-top: 10px; - padding-left: 30px; - margin-right: 30px; - width: 600px; +#left_column_flip +{ + margin-top: 10px; + padding-left: 30px; + margin-right: 30px; + width: 728px; + float:left; } - #left_column_flip li { +/*#left_column_flip h1 +{ + font-family: "Open Sans",Helvetica,Arial; + color: #FFF; + font-size: 30px; + font-weight: 500; + margin-top: -10px; + text-decoration: none; + background-color: #DEDD39; + padding-left: 21.7%; + line-height: 49px; + width: 980px; + margin-left: -209px; + margin-bottom: 40px; +}*/ + +#left_column_flip li { padding-bottom: 8px; } -#right_column_flip { +#right_column_flip +{ text-align: left; width: 180px; - margin-top: 32px; + margin-top: 10px; } #right_column_flip h3 { margin-top: 10px; @@ -293,14 +339,14 @@ h3, h3 a { } #frontpage-intro { - width: 1060px; + width: 980px; margin: auto; position: relative; } #intro-container { - width: 1060px; + /*width: 1060px;*/ height:361px; } @@ -319,27 +365,29 @@ h3, h3 a { } #info-bar { - background-color:#009A9D; + background-color:#009899; color:#FFFFFF; height:26px; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px; - margin-top:22px; - text-align:left; - margin-bottom:22px; - font-size: 15px; - line-height: 24px; - padding-left:10px; + margin-top: 22px; + text-align: left; + margin-bottom: 22px; + font-size: 15px; + line-height: 26px; + padding-left: 9px; + display: inline-block; + width: 958px; } #intro-right-up { - width: 396px; + width: 304px; height: 209px; margin-left: 664px; margin-bottom:22px; - background: #dbe23a; + background: image-url('search_background.png'); border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; @@ -367,24 +415,31 @@ h3, h3 a { #intro-right-down { - background: image-url('send.png'); - width: 395px; + background: image-url('send_background.png'); + width: 304px; height:131px; float:left; margin-left:22px; } -#send { +#frontpage-intro #send a{ font-size: 50px; color: #FFF; margin-top: 5px; - margin-left: 20px; + text-shadow: 0px 0px 10px #000; } +#send{ + margin-left: 20px; +} + #arequest{ - font-size: 33px; margin-left: 20px; margin-top: -21px; +} +#frontpage-intro #arequest a{ + font-size: 33px; + font-weight: 400; color: #FFF; text-shadow: 0px 0px 10px #000; } @@ -505,59 +560,118 @@ h3, h3 a { } #frontpage-inner-content { - width: 1060px; + width: 980px; margin: auto; position: relative; padding-bottom: 20px; + margin-top: 20px; } #left-column { float: left; - background: #e2ebe1; - width: 642px; + /*background: #e2ebe1;*/ + width: 666px; + } - -#right-column { +#right-column{ float: left; - width: 396px; - height: 756px; - margin-left:22px; + /*width: 396px;*/ + height: 705px; + background: #009899; + /*margin-left:22px;*/ + margin-bottom: 75px; +} +#right-column h1{ + color:#FFF; + text-align:center; + margin-top: 10px; + margin-bottom: -11px; + font-weight: 500; + font-size: 28px; +} + +#blog #sq1 +{ + float:left; + width:100%; } #sq1 { float:left; - width: 642px; - margin-right: 60px; + width: 666px; + /*margin-right: 64px;*/ } #sq1 .part1 { - float:left; - width: 280px; - margin-right: 60px; +float: left; +width: 252px; +margin-right: 87px; +} + +#blog #sq1 +{ + margin-top: 26px; +} + +#blog p +{ + color: #6f6f6e; + font-size: 12px; + line-height: 1.2; + width: 252px; +} +#blog .part1 a{ + color:#000; + font-size: 20px; + text-decoration:none; +} +#blog .part2 a{ + color:#000; + font-size: 20px; + text-decoration:none; +} +#blog #sq1 .part2 +{ + width: 252px; + float: left; + margin-top: -53px; + margin-left:21px; +} +#blog .part3 a{ + color:#000; + font-size: 20px; + text-decoration:none; } #sq1 .part2 { - width: 280px; + width: 252px; float: left; margin-top: -53px; } +#sq1 .part3 +{ + width: 252px; + float: left; + margin-top: -53px; + margin-left: 104px; +} #sq2 { float:left; - width: 642px; - margin-right: 60px; + width: 666px; + /*margin-right: 64px;*/ } #sq2 .part1 { - float:left; - width: 280px; - margin-right: 60px; +float: left; +width: 252px; +margin-right: 87px; } #sq2 .part2 { - width: 280px; + width: 252px; float: left; margin-top: -53px; } @@ -566,7 +680,7 @@ h3, h3 a { #frontpage-content p { color: #6f6f6e; font-size: 12px; - line-height: 1.5; + line-height: 1.2; } #frontpage-content p a { @@ -580,15 +694,15 @@ h3, h3 a { .picture-frame { - width: 296px; + width: 253px; /*height: 586px;*/ - border: 1px solid #B2DCDE; - border-radius: 15px; + border: 0px solid #DCDBDB; + /*border-radius: 15px;*/ margin-bottom: 30px; /*background: image-url('requests.png');*/ - margin-left: 45px; + /*margin-left: 45px;*/ margin-top: 23px; - background-color: #FFF; + background-color: #DCDBDB; } .picture-frame img, .picture-frame iframe { @@ -624,6 +738,7 @@ h3, h3 a { padding-left: 35px; height: 30px; float: left; + margin-left: 48px; } .link-arrow a { font-family: Helvetica, Arial; @@ -681,8 +796,17 @@ form input[type="submit"], a.link_button_green, a.link_button_green_large { margin-top: 5px; margin-left: 64px; padding: 10px 30px 10px 30px; + background-image: linear-gradient(to bottom, #8CC63F,#6B9731); + background-image: linear-gradient(to bottom, #8CC63F,#6B9731); + line-height: 18px; + border: solid 1px #69952F; + text-shadow: 1px 1px 0 #5B841D; + float: left; + border-radius: 5px; +} +a.link_button_green :hover{ + background-image: linear-gradient(to bottom, #6B9731, #8CC63F); } - #nav_search_button{ float: left; text-shadow: none !important; @@ -693,18 +817,20 @@ form input[type="submit"], a.link_button_green, a.link_button_green_large { border-radius: 0px; padding: 0px; top: -32px; - margin-left: 349px; + margin-left:268px; position: relative; } .icon-search{ content: "\f002"; - font-family: FontAwesome;} + font-family: FontAwesome; +} #navigation_search_query{ - width: 340px; + width: 280px; + margin-left: 4px; } form input[type="submit"] { - padding: 0 11px; + padding: 7px 23px; } @@ -780,17 +906,17 @@ h2.foi_results { #foi_results_section, .results_section { - float: right; - padding-left: 0px; - padding-right: 150px; - width: 480px; + + /*padding-left: 21.7%;*/ +padding-right: 150px; +width: 760px; } .request_listing { margin-right: -210px; } .request_left { - width: 480px; + width: 720px; } .request_right { width: 210px; @@ -843,12 +969,17 @@ span.desc { } div.correspondence { - width: 540px; - background: none repeat scroll 0 0 #EAF5F6; - font-family: Verdana, Helvetica, Arial; - font-size: 12px !important; + width: 650px; + background: none repeat scroll 0 0 #E2EBE1; + font-family: Open Sans,Verdana, Helvetica, Arial; + font-size: 15px !important; + border: none; + border-radius: 0px; + box-shadow: 0px 0px 1px 0px #000; +} +div.correspondence h2 { + color: #009899; } - div.comment_in_request { width: 490px; font-size: 12px !important; @@ -856,8 +987,10 @@ div.comment_in_request { } div.outgoing.correspondence { - background: none repeat scroll 0 0 #F4F5F6; - font-size: 12px !important; + background: none repeat scroll 0 0 #DCDBDB; + font-size: 15px !important; + border: none; + border-radius: 0px; } div[id|="outgoing"] p, @@ -906,46 +1039,57 @@ TODO: Need to add states for .icon_waiting_response { background-image: image-url("states/icon_waiting_response.gif"); color: #009A9D; +font-size: 15px; } .icon_waiting_clarification { background-image: image-url("states/icon_waiting_clarification.gif"); color: #79BB59; +font-size: 15px; } .icon_gone_postal { background-image: image-url("states/icon_gone_postal.gif"); color: #009A9D; +font-size: 15px; } .icon_not_held { background-image: image-url("states/icon_info_not_held.gif"); color: #F19100; +font-size: 15px; } .icon_rejected { background-image: image-url("states/icon_info_refused.gif"); color: #E10613; +font-size: 15px; } .icon_successful { background-image: image-url("states/icon_successful.gif"); color: #79BB59; + font-size: 15px; } .icon_partially_successful { background-image: image-url("states/icon_partially_successful.gif"); color: #F19100; +font-size: 15px; } .icon_internal_review { background-image: image-url("states/icon_review_requested.gif"); color: #009A9D; + font-size: 15px; } .icon_error_message { background-image: image-url("states/icon_error_message.gif"); color: #858585; -} + font-size: 15px; +} .icon_requires_admin { background-image: image-url("states/icon_requires_admin.gif"); color: #858585; +font-size: 15px; } .icon_user_withdrawn { background-image: image-url("states/icon_user_withdrawn.gif"); color: #E10613; +font-size: 15px; } /* TODO: Missing from designer .icon_waiting_classification { @@ -999,9 +1143,10 @@ TODO: Need to add states for margin: 0 auto; border-top-width: 0px; background-color: #FFFFFF; -border-color: #cdcdcd; -width: 1060px; +/*border-color: #cdcdcd;*/ +width: 980px; float: none; + } #footer-detail{ width: 960px; @@ -1009,18 +1154,20 @@ float: none; margin: 0 auto; background-image: image-url("footer.png"); float:left; + } #footer-inner { - width: 960px; - margin: auto; - position: relative; + width: 980px; + margin: 0 auto; + /*border-top: 1px solid;*/ + padding-top: 10px; } -#access-info-logo { +/*#access-info-logo { position: absolute; left: 0px; top: 10px; -} +}*/ #footer-links { margin-left: 80px; @@ -1046,14 +1193,12 @@ float: none; } #credits { - float: right; - margin-top: 13px; - margin-right: 95px; - width: 340px; - - font-family: Verdana, Helvetica, Arial; - font-size: 11px; - text-align: right; + float: left; + width: 300px; + font-family: Verdana, Helvetica, Arial; + font-size: 11px; + text-align: justify; + margin-top: 6px; } #credits a { text-decoration: none; @@ -1061,11 +1206,64 @@ float: none; } #creative-commons-logo { - position: absolute; + /*position: absolute; right: 0px; - top: 30px; + top: 30px;*/ +} + +#fCaja1{ + width: 146px; + float: left; + text-align: left; + font-size: 13px; + margin-top: 10px; +} +#fCaja2{ + width: 110px; + height: 138px; + float:left; + text-align: left; + margin-top: -5px; +} +#fCaja2 img{ + margin-top: 28px; +} + + + +#fCaja3{ + width: 170px; + height: 135px; + float:left; + text-align: left; + line-height: 12px; + margin-top: 10px; +} +#fCaja4{ + width: 134px; + height: 94px; + float:left; + text-align: left; + font-size: 13px; + border-left: 1px solid #DDD; + margin-top: 16px; + padding-left: 14px +} +#fCaja5{ + width: 102px; + height: 135px; + float: left;text-align: left; +} +#fCaja5 img{ + margin: 20px 0px; } +.footer-fin{ + height: 32px; + background-image: url('down_bar.png'); + margin-top: 24px; +} +/** FIN -------- --------- - FOOTER **/ #TopFollows{ font-family: 'Open Sans'; margin: 0px 12px; @@ -1085,15 +1283,19 @@ float: none; line-height: 1.1; } .tracking-links-frontpage { - font-family: 'Open Sans', 'Helvetica Neue', Arial; - margin: 0px 12px; - - border-bottom: 1px solid #D9D9D9; - padding-bottom: 12px; + font-family: 'Open Sans', 'Helvetica Neue', Arial; + margin: 4px -1px; + /*border-bottom: 1px solid #D9D9D9;*/ + border-bottom: 16px solid #E2EBE1; + padding-bottom: 28px; + width: 242px; + padding-left: 25px; + padding-top: 1px; } .tracking-links-frontpage h4 { - font-weight: 700; - font-size: 14px; + font-weight: 600; + font-size: 17px; + width: 86%; } .tracking-links-frontpage.last { border-bottom: 0px; @@ -1101,42 +1303,58 @@ float: none; .request-tracker-frontpage { padding: 0px 12px 8px 12px; - border: 2px solid #ECECEC; - border-radius: 5px; - margin-top: -10px; + /*border: 2px solid #ECECEC; + border-radius: 5px;*/ + /* margin-top: -10px;*/ } .request-tracker-frontpage .counter { - float: left; - width: 100px; - font-weight: 700; - font-size: 60px; - color: #3C3C3B; - text-align: right; + float: left; + width: 95px; + height: 106px; + font-weight: 700; + font-size: 68px; + color: #FFF; + text-align: center; + background: image-url('quest.png'); } .request-tracker-frontpage .counter-label { float: left; width: 78px; font-weight: 600; - font-size: 12px; + font-size: 14px; color: #6F6F6E; line-height: 1.5; - padding-top: 14px; - padding-left: 6px; + padding-top: 19px; + padding-left: 8px; } + + + .request-tracker-frontpage .track-button { float: left; font-weight: 700; font-size: 13px; color: #FFFFFF; - background-color: #009A9D; + background-color: #7CB955; padding: 8px 16px; border-radius: 5px; - margin-left: 50px; + margin-left: 20px; + margin-top: 20px; + background: linear-gradient(to bottom , #8CC63F, #5D8F3B) repeat scroll 0% 0% transparent; } .request-tracker-frontpage .track-button a { color: #FFFFFF; + + } +.request-tracker-frontpage .track-button a:hover { + color: #FFFFFF; + text-decoration:none; } +.request-tracker-frontpage .track-button:hover { + background: linear-gradient(to bottom , #5d8f3b,#8CC63F) repeat scroll 0 0 transparent; + text-decoration:none; +} .request-tracker-sidebar .counter { float: left; width: 100px; @@ -1160,7 +1378,8 @@ float: none; font-weight: 700; font-size: 13px; color: #FFFFFF; - background-color: #E84E00; + /*background-color: #E84E00;*/ + background: linear-gradient(to bottom , #8CC63F, #5D8F3B) repeat scroll 0% 0% transparent; padding: 8px 16px; border-radius: 5px; margin-left: 0px; @@ -1179,23 +1398,224 @@ float: none; font-family: Verdana, 'Helvetica Neue', Arial; font-weight: bold; font-size: 12px; - padding: 1px 4px; + padding: 7px 23px; } .counter{ float: left; - width: 100px; + width: 95px; font-weight: 700; font-size: 60px; - color: #3C3C3B; - text-align: right; + color: #FFF; + text-align: center; + background: image-url('quest.png'); + height: 106px; + margin: 10px; + padding-top: 7px; } .counter-label { float: left; - width: 78px; + width: 142px; font-weight: 600; - font-size: 12px; + font-size: 16px; color: #6F6F6E; line-height: 1.5; padding-top: 14px; padding-left: 6px; + padding-bottom:15px; +} +/*ABOUT*/ +#contentAbout{ + width:980px; + margin:0 auto; +} + +#titleAbout{ + background-color: #DEDD39; + margin-top: 8px; + color: #FFF; + padding-left: 47.7%; + font-size: 30px; + line-height: 49px; +width: 1438px; + margin-left: -458px; +} + +#subtitleAbout{ + background-color: #000; + color: #FFF; + padding-left:47.7%; + font-size: 16px; + font-weight: 800; + width: 1438px; + margin-left: -458px; +} + +#titleHow{ + background-color: #DEDD39; + margin-top: -17px; + color: #FFF; + padding-left: 47.7%; + font-size: 30px; + line-height: 49px; + width: 1438px; + margin-left: -458px; +} +#subtitleNews{ + background-color: #000; + color: #FFF; + padding-left:47.7%; + font-size: 16px; + font-weight: 800; + width: 1438px; + margin-left: -458px; + margin-top: 317px; +} +/*body.about { + background: none; + } +.about #wrapper, .about #content { + width: 100%; + padding: 0px; + margin: 0px; +} +*/ +body.general { + background: none; + } +.general #wrapper{ + width: 100%; + padding: 0px; + margin: 0px; +} +.general #content { +padding: 0px; +margin: 40px auto; +width: 968px; +left: -7px; +} +.request_icon_line{ + min-height: 15px; +} +#follow_box{ + background-color: #E2EBE1; + padding: 0px; + box-shadow: 0px 0px 1px 0px #000; + height: 264px; + margin-bottom: 17px; +} +#follow_box .feed_link { + text-align: center; + margin-left: 25px; +} +#follow_box a{ + color: #FFF; + margin-top: 15px; +} +#follow_box h2{ + color: #FFF; + text-align: center; + margin-top: -6px; + margin-bottom: -11px; + font-weight: 500; + font-size: 28px; + background: #009899; + padding: 11px; +} + +#right_column p{ + +} +#right_column h2{ + +} +#right_column { + + width: 278px; + float: right; + margin-top: 50px; +} +#left_column { + width: 690px; + float: left; + margin-top: 27px; +} +#act{ + box-shadow: 0px 0px 1px 0px #000; + background-color: #E2EBE1; + margin-bottom: 17px;; +} + +#act h2{ + background-color: #009899; + background-image: none; + clear: left; + color: #FFF; + display: block; + font-family: 'Open Sans', Helvetica, Arial; + font-size: 28px; + font-weight: 500; + height: 28px; + letter-spacing: normal; + line-height: 28px; + margin-bottom: 5px; + margin-left: 0px; + margin-right: 0px; + margin-top: -6px; + padding-bottom: 11px; + padding-left: 2px; + padding-right: 2px; + padding-top: 11px; + text-align: center; + width: 275px; + +} +.icon_twitterBlack{ + background-image: image-url("twitterBlack.png"); + font-size: 18px; +} +.icon_down{ + background-image: image-url("down.png"); + font-size: 18px; +} +.icon_inline{ + background-repeat: no-repeat; + background-position: left center; + min-height: 24px; + clear: left; + padding: 13px 0 10px 53px; + margin-left: 10px; +} +#offensive{ + box-shadow: 0px 0px 1px 0px #000; + background-color: #E2EBE1; + +} +#offensive h2{ + background-color: #009899; + background-image: none; + clear: left; + color: #FFF; + display: block; + font-family: 'Open Sans', Helvetica, Arial; + font-size: 28px; + font-weight: 500; + height: 28px; + letter-spacing: normal; + line-height: 28px; + margin-bottom: 5px; + margin-left: 0px; + margin-right: 0px; + margin-top: -6px; + padding-bottom: 11px; + padding-left: 2px; + padding-right: 2px; + padding-top: 11px; + text-align: center; + width: 275px; +} + +#offensive p{ + padding-left:10px; + padding-right:10px; + font-size: 15px; } diff --git a/lib/views/general/_footer.html.erb b/lib/views/general/_footer.html.erb index 0ea5ed8..b086709 100644 --- a/lib/views/general/_footer.html.erb +++ b/lib/views/general/_footer.html.erb @@ -1,24 +1,37 @@ diff --git a/lib/views/general/_topnav.es.html.erb b/lib/views/general/_topnav.es.html.erb index 6a54ba3..3edc1b5 100644 --- a/lib/views/general/_topnav.es.html.erb +++ b/lib/views/general/_topnav.es.html.erb @@ -5,6 +5,6 @@
  • <%= link_to _("Solicitar documentos"), body_index_path, :class => 'make-request-link' %>
  • <%= link_to _("Buscar solicitudes"), request_list_all_url %>
  • <%= link_to _("Noticias"), blog_url %>
    • -
  • <%= link_to _("Tu derecho a saber"), help_right_to_know_path %>
    • + - \ No newline at end of file + diff --git a/lib/views/general/_topnav.html.erb b/lib/views/general/_topnav.html.erb index 20dea4c..4044b5c 100644 --- a/lib/views/general/_topnav.html.erb +++ b/lib/views/general/_topnav.html.erb @@ -1,7 +1,7 @@
    diff --git a/lib/views/help/_sidebar.html.erb b/lib/views/help/_sidebar.html.erb index c2fc37e..4e4a0b9 100644 --- a/lib/views/help/_sidebar.html.erb +++ b/lib/views/help/_sidebar.html.erb @@ -20,8 +20,6 @@
  • <%= link_to "Request Moderation", help_requesting_path(:anchor => 'request_moderation') %>
    • -

    <%= link_to_unless_current "Your Right to Know", help_right_to_know_path %>

    -

    <%= link_to_unless_current "Your privacy", help_privacy_path %>

    <%= link_to_unless_current "Information for EU Officials", help_officers_path %>

    diff --git a/lib/views/help/about.de.html.erb b/lib/views/help/about.de.html.erb index 2c70017..58752bc 100644 --- a/lib/views/help/about.de.html.erb +++ b/lib/views/help/about.de.html.erb @@ -1,16 +1,18 @@ <% @title = "Über Uns" %> - +
    ÜBER UNS
    +
    WILLKOMMEN BEI ASKTHEEU.ORG!
    +
    <%= render :partial => 'sidebar' %>
    -

    Über Uns

    +

    Willkommen bei AskTheEU.org!

    Diese Internetseite wurde von einer Zivilrechtsorganisation erstellt, um Menschen wie Ihnen zu helfen Informationen von der Europäischen Union zu beziehen – indem Sie einfach danach fragen.

    @@ -44,4 +46,5 @@

    Geistiges Eigentum

    Diese Internetseite ist Teil des Alaveteli Projekts, eine Open-source Software Entwicklung von mySociety in Zusammenarbeit mit Access Info Europe und anderen zivilrechtlichen Organisationen. Weitere Inhalte wurden von Access Info Europe entwickelt und unter der Creative Commons Attribution, Share Alike lizenziert.

    -
    \ No newline at end of file +
    + diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index 883b2d0..bc60f79 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -1,16 +1,18 @@ <% @title = "Quiénes somos" %> - +
    QUIÉNES SOMOS
    +
    ¡BIENVENIDO A ASKTHEEU.ORG!
    +
    <%= render :partial => 'sidebar' %>
    -

    Quiénes somos

    +

    ¡Bienvenido a AskTheEU.org!

    Esta página ha sido diseñada por las organizaciones de la sociedad civil para ayudar a los ciudadanos como tú a obtener la información que precisan acerca de la Unión Europea - preguntando.

    @@ -45,4 +47,4 @@

    Intellectual Property

    Este sitio web forma parte del proyecto Alaveteli – un desarrollo de software libre gestionado por mySociety en colaboración con Access Info Europe y otras organizaciones de la sociedad civil. El otro contenido original del sitio web ha sido desarrollado por Access Info Europe y es público bajo licencia Creative Commons Reconocimiento-CompartirIgual 3.0 (CC-BY-SA 3.0).

    -
    \ No newline at end of file +
    diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index 282df67..0321629 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -1,48 +1,52 @@ -<% @title = "About" %> +<% @title = "About" %> +
    ABOUT
    +
    WELCOME TO ASKTHEEU.ORG!
    +
    + <%= render :partial => 'sidebar' %> -<%= render :partial => 'sidebar' %> +
    + + -
    -

    About

    -

    Welcome to AsktheEU.org!

    -

    How Does It Work?

    -

    Who can use AsktheEU.org?

    -

    Who built AsktheEU.org?

    -

    Who is funding AsktheEU.org?

    -

    AsktheEU.org Supporters

    -

    Intellectual Property

    +

    Welcome to AsktheEU.org!

    +

    AsktheEU.org is not an official EU body. It has been built by civil society organizations to help members of the public like you get the information you want about the European Union. It is as easy as asking a question.

    +

    This website will also make life easier for EU public officials because they will be less likely to have to answer repeated requests about the same subject: once a question has been answered everyone will be able to find the information stored on this website.

    + +

    How does it work?

    +

    It’s very simple: you file a request with the EU via this website. YOu email is automatically sent to the correct EU body. They have the obligation to answer within 15 working days (about three weeks).

    +

    When the EU replies to your request, it gets published on this website and you get a notification. You get to say whether or not you are happy with the answer, to follow up for more information, or to file a confirmatory application (EU jargon meaning an appeal).

    +

    Everyone else gets to see the correspondence and that way they don’t need to ask the same question again.

    + +

    Who can use AsktheEU.org?

    +

    Civil society organisations, journalists, students and academics, whistleblowers and businesses might be especially interested in using the website to obtain information from the EU to carry out their work..or you might be a curious citizen! Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    + +

    Don’t delay: ask a question today!

    + +

    Who built AsktheEU.org?

    +

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid, and is based on mySociety's successful UK website WhatDoTheyKnow.com.

    +

    The Alaveteli software has been used in many other countries including Spain where Access Info Europe runs TuDerechoaSaber.es together with Fundación Ciudadana Civio.

    + +

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    +

    The AsktheEU.org project is supported by <%= link_to 'a number of European and international organisations', help_credits_path %>.

    + + + +

    Who is funding AsktheEU.org?

    +

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    -

    Welcome to AsktheEU.org!

    -

    This website has been built by civil society organizations to help members of the public like you get the information you want about the European Union – by asking for it.

    -

    This website will also make life easier for EU public officials because they will be less likely to have to answer repeated requests about the same subject: once a question has been answered everyone will be able to find the information stored on this website.

    - -

    How does it work?

    -

    It’s very simple: you file a request with the EU via this website. We send an email to the correct EU body. They have the obligation to answer within 15 working days (about three weeks).

    -

    When we get an answer, we send it to you and we publish it on this website. You get to say whether or not you are happy with the answer, to follow up for more information, or to file an appeal.

    -

    Everyone else gets to see your answer and that way they don’t need to ask the same question again.

    - -

    Who can use AsktheEU.org?

    -

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for information from EU bodies.

    -

    People living outside the EU can also ask for information (you just don’t have the same right of appeal to the European Courts if they refuse). You could, however, make a complaint to the European Ombudsman, who will accept both EU and non-EU complainants.

    -

    NGOs and Businesses (known as “legal persons”) can also submit requests for documents. If you are registered in an EU country you also have the right of appeal to the European Courts.

    -

    You might be especially interested in using this website if you work for an NGO, are a journalist, are involved with a local citizens group, are a student or an academic, are a lawyer or a businessperson ... or if you are just curious to know more about the EU and how it works. Don’t delay: ask a question today!

    - -

    Who built AsktheEU.org?

    -

    AsktheEU.org is a project of the international human rights organisation Access Info Europe, based in Madrid, and was developed with software by the organisation mySociety, based in London.

    -

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    -

    The AsktheEU.org project is supported by <%= link_to 'a coalition of European and international organisations', help_credits_path %>.

    -

    AsktheEU.org is based on mySociety’s successful UK website WhatDoTheyKnow.com. Another similar website is FragdenStaat.de in Germany.

    -

    In Spain Access Info Europe has launched TuDerechoaSaber.es together with some other civil society organisations and technology for transparency groups in Spain.

    - -

    Who is funding AsktheEU.org?

    -

    AsktheEU.org was funded by the Open Society Foundation in the first phase of development. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    +

    AsktheEU.org Supporters

    +

    The following organisations form part of the AsktheEU Advisory Group: + <%= render :partial => 'help/supporters' %> +

    -

    AsktheEU.org Supporters

    -

    The following organisations form part of the AsktheEU Advisory Group: - <%= render :partial => 'help/supporters' %> -

    - -

    Intellectual Property

    -

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. -

    -
    \ No newline at end of file +

    Intellectual Property

    +

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. +

    +
    +
    diff --git a/lib/views/help/alaveteli.es.html.erb b/lib/views/help/alaveteli.es.html.erb index 94d4ffd..4809e1d 100644 --- a/lib/views/help/alaveteli.es.html.erb +++ b/lib/views/help/alaveteli.es.html.erb @@ -1,9 +1,10 @@ <% @title = "Acerca del Software" %> - +
    CREADO POR Alaveteli
    +
    'BIENVENIDO A ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Basado en Alaveteli

    +

    Este sitio web funciona gracias a Alaveteli. Alaveteli es un software libre para formular solicitudes de Libertad de Información (FOI – Freedom of Information) o de Acceso a la Información (ATI – Access to Information). Puede traducirse fácilmente en cualquier idioma y ser adaptado a las variaciones de las leyes de libertad y acceso a la información.

    Alaveteli fue desarrollado inicialmente por mySociety y ha sido mejorado para un uso internacional por varias organizaciones, incluyendo a Access Info Europe, FLOSS Kosova y Zasto Ne en Bosnia.

    El desarrollo de Alaveteli fue patrocinado por diferentes fundaciones y organizaciones benéficas interesadas en la transparencia en el mundo entero. La versión de AsktheEU.org fue patrocinada por la Open Society Fundation.

    diff --git a/lib/views/help/alaveteli.html.erb b/lib/views/help/alaveteli.html.erb index 5fceb4f..e2edb29 100644 --- a/lib/views/help/alaveteli.html.erb +++ b/lib/views/help/alaveteli.html.erb @@ -1,14 +1,14 @@ <% @title = "About the Software" %> - +
    POWERED BY ALAVETELI
    +
    WELCOME TO ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Powered by Alaveteli

    +

    This website is powered by Alaveteli. Alaveteli is free software for making Freedom of Information (FOI) or access to information (ATI) requests. It can easily be translated into any language, and customised for variations of FOI or ATI law.

    -

    Alaveteli was developed initially by mySociety and is being improved for international use by a number of organisations including Access Info Europe, FLOSS Kosova, and Zasto Ne in Bosnia.

    +

    Alaveteli was developed initially by mySociety and is being improved for international use by a number of organisations including Access Info Europe.

    The development of Alaveteli was supported by a number of foundations and charities who are interested in transparency across the world. The AsktheEU.org version was supported by the Open Society Foundation.

    Would you like an Alaveteli portal in your country?

    -

    If you would like to set up an Alaveteli website in your own country, we can help. You will need a few days to get the site configured and ready to use, and will then have to spend at least an hour a week moderating and managing the site (more for busy websites).

    -

    Read more on the Alaveteli website, or write to the Alaveteli team by email.

    +

    If you would like to set up an Alaveteli website in your own country, read more on the Alaveteli website, or write to the Alaveteli team by email.

    diff --git a/lib/views/help/api.es.html.erb b/lib/views/help/api.es.html.erb index a0ad5a0..35b8195 100644 --- a/lib/views/help/api.es.html.erb +++ b/lib/views/help/api.es.html.erb @@ -1,9 +1,10 @@ <% @title = "API para programadores" %> - +
    <%=@title %>
    +
    ¡BIENVENIDO A ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    <%=@title %>

    +

    Introducción

    El proyecto AsktheEU.org funciona de acuerdo con los principios de los datos abiertos, disponibles para los programadores que quieran utilizarlos en otros sitios web y software.

    diff --git a/lib/views/help/api.html.erb b/lib/views/help/api.html.erb index abc96c8..d19fd09 100644 --- a/lib/views/help/api.html.erb +++ b/lib/views/help/api.html.erb @@ -1,9 +1,10 @@ -<% @title = "Programmers API" %> - +<% @title = "PROGRAMMERS API" %> +
    <%=@title %>
    +
    WELCOME TO ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    <%=@title %>

    +

    Introduction

    The AsktheEU.org project runs according to open data principles and we make the data available to programmers who want to use the data in other websites and software.

    diff --git a/lib/views/help/contact.es.html.erb b/lib/views/help/contact.es.html.erb index b68d7e6..1a42f10 100644 --- a/lib/views/help/contact.es.html.erb +++ b/lib/views/help/contact.es.html.erb @@ -1,9 +1,11 @@ <% @title = "Contáctanos" %> - +
    CONTÁCTANOS
    +
    WELCOME TO ASKTHEEU.ORG!
    +
    <%= render :partial => 'sidebar' %>
    -

    Contáctanos

    +

    Nos encantaría hablar contigo. Por favor usa una de estos métodos para comunicarte con nosotros:

    Correo electrónico (email)

    @@ -31,4 +33,5 @@ 28005 Madrid
    España

    -
    \ No newline at end of file +
    +
    diff --git a/lib/views/help/contact.html.erb b/lib/views/help/contact.html.erb index acec5e9..ee0c797 100644 --- a/lib/views/help/contact.html.erb +++ b/lib/views/help/contact.html.erb @@ -1,34 +1,37 @@ <% @title = "Contact us" %> +
    CONTACT US
    +
    WELCOME TO ASKTHEEU.ORG!
    +
    + <%= render :partial => 'sidebar' %> -<%= render :partial => 'sidebar' %> +
    + +

    We'd love to hear from you. Please use one of the following ways to contact us:

    -
    -

    Contact us

    -

    We'd love to hear from you. Please use one of the following ways to contact us:

    +

    Email

    +

    Write to the AsktheEU.org team here: team@asktheeu.org

    +

    You can write to us in English, French, or Spanish. We aim to answer messages within 24-48 hours.

    -

    Email

    -

    Write to the AsktheEU.org team here: team@asktheeu.org

    -

    You can write to us in English, French, German or Spanish. We aim to answer messages within 24-48 hours.

    +

    Telephone

    +

    You can call us in English, French, or Spanish on the following numbers:

    +
      +
    • Office number (10-19 hrs CET): +34 91 365 6558
      • +
    • Main mobile (any time): + 34 667 685 319
      • +
    -

    Telephone

    -

    You can call us in English, French, German or Spanish on the following numbers:

    -
      -
    • Office number (10-19 hrs CET): +34 91 365 6558
      • -
    • Main mobile (any time): + 34 667 685 319
      • -
    +

    Twitter

    +

    + Follow us in Twitter: + + + +

    -

    Twitter

    -

    - Follow us in Twitter: - - - -

    - -

    Postal Address

    -

    Access Info Europe
    - Cava San Miguel 8 4C
    - 28005 Madrid
    - Spain

    +

    Postal Address

    +

    Access Info Europe
    + Cava San Miguel 8 4C
    + 28005 Madrid
    + Spain

    +
    diff --git a/lib/views/help/credits.html.erb b/lib/views/help/credits.html.erb index cbb632c..eb6a664 100644 --- a/lib/views/help/credits.html.erb +++ b/lib/views/help/credits.html.erb @@ -1,9 +1,10 @@ <% @title = "Credits" %> - +
    CREDITS
    +
    WELCOME TO ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Credits

    +

    Special thanks for those who contributed to the AsktheEU.org website, including:

    • The dedicated Access Info Europe team of Helen Darbishire, Pam Bartlett, Kersti Wissenbach, Lydia Medland, Victoria Anderica, Alvaro Rodriguez, Andreas Pavlou, and Alicia Costas for the long hours fuelled only by dark chocolate and cheesy waffles.
      • @@ -20,4 +21,4 @@
    • Front page picture of EU flag by Rock Cohen (licensed CC-BY-SA).

    -
    \ No newline at end of file +
    diff --git a/lib/views/help/help_out.de.html.erb b/lib/views/help/help_out.de.html.erb index a826b9d..67d652b 100644 --- a/lib/views/help/help_out.de.html.erb +++ b/lib/views/help/help_out.de.html.erb @@ -1,9 +1,10 @@ <% @title = "Kann ich mithelfen?" %> - +
    KANN ICH MITHELFEN?
    +
    WILLKOMMEN BEI ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Kann ich mithelfen?

    +

    Sehr gerne!

    Es gibt vier Möglichkeiten uns zu helfen:

      @@ -19,4 +20,4 @@
    -
    \ No newline at end of file +
    diff --git a/lib/views/help/help_out.es.html.erb b/lib/views/help/help_out.es.html.erb index aeb7328..da54c3f 100644 --- a/lib/views/help/help_out.es.html.erb +++ b/lib/views/help/help_out.es.html.erb @@ -1,9 +1,10 @@ <% @title = "¿Puedo ayudar?" %> - +
    ¿PUEDO AYUDAR?
    +
    ¡BIENVENIDO ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    ¿Puedo ayudar?

    +

    ¡Sí, por favor!

    Puedes ayudar de cuatro maneras:

      @@ -18,4 +19,4 @@
    -
    \ No newline at end of file +
    diff --git a/lib/views/help/help_out.html.erb b/lib/views/help/help_out.html.erb index 98f9262..437ef60 100644 --- a/lib/views/help/help_out.html.erb +++ b/lib/views/help/help_out.html.erb @@ -1,13 +1,14 @@ <% @title = "Can I help out?" %> - +
    Can I help out ?
    +
    WELCOME TO ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Can I help out?

    +

    Yes please!

    There are four ways you can help:

      -
    • Become an AsktheEU.org internet volunteer and help maintain the site. Write to us at team@asktheeu.org. We need moderators/webmasters, translators and programmers.
      • +
    • Become an AsktheEU.org volunteer and help maintain the site from our office in Madrid. Write to us at team@asktheeu.org. We need moderators/webmasters, translators and programmers.
    • Make a donation: we are a registered association and run on grants and donations.
    • Tell your friends about it, write about it, share it.
      @@ -18,4 +19,4 @@
    -
    \ No newline at end of file + diff --git a/lib/views/help/officers.de.html.erb b/lib/views/help/officers.de.html.erb index b0143da..1f931ce 100644 --- a/lib/views/help/officers.de.html.erb +++ b/lib/views/help/officers.de.html.erb @@ -1,10 +1,10 @@ <% @title = "Informationen für EU-Beamte" %> - +
    INFORMATIONEN FÜR EU-BEAMTE
    +
    WILLKOMMEN BEI ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Informationen für EU-Beamte

    - +

    Was ist AsktheEU?

    Anfragenbearbeitung

    Datenschutzaspekte

    @@ -68,4 +68,4 @@

    Um Spam vorzubeugen entfernen wir die meißten Email-Adressen und Handynummern automatisch aus Antworten auf gestellte Anfragen. Bitten setzen Sie sich <%= link_to 'mit uns', help_contact_path %> in Verbindung, falls wir eine vergessen haben sollten. Aus technischen Gründen entfernen wir diese nicht immer aus Dateianhängen, wie bestimmten PDFs.

    Falls Sie eine Adresse benötigen, die wir entfernt haben, setzen Sie sich bitte <%= link_to 'mit uns', help_contact_path %> in Verbindung. Manchmal bildet eine Email-Adresse eine relevante Antwortkomponente und wir werden sie verdeckt in einem Kommentar posten.

    -
    \ No newline at end of file + diff --git a/lib/views/help/officers.es.html.erb b/lib/views/help/officers.es.html.erb index 5748495..0bae6df 100644 --- a/lib/views/help/officers.es.html.erb +++ b/lib/views/help/officers.es.html.erb @@ -1,10 +1,10 @@ <% @title = "Información para funcionarios de la UE" %> - +
    INFORMACIÓN PARA FUNCIONARIOS DE LA UE
    +
    ¡BIENVENIDO A ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Información para funcionarios de la UE

    - +

    ¿Qué es AsktheEU.org?

    Proceso de las solicitudes

    Privacidad

    @@ -67,4 +67,4 @@

    ¿Publican las direcciones de email o los números de teléfono móvil?

    Para prevenir el spam, retiramos automáticamente la mayoría de los emails y algunos de los números de teléfono móvil de las respuestas a las peticiones. Por favor, <%= link_to 'contacte con nosotros', help_contact_path %> si hemos olvidado retirar alguna. Por razones técnicas no siempre podemos eliminarlos de los archivos adjuntos, así como de algunos documentos en PDF.

    Si necesita conocer alguna de las direcciones que hayamos eliminado, por favor, <%= link_to 'póngase en contacto', help_contact_path %> con nosotros. Algunas veces, una dirección de e-mail forma parte importante de una respuesta y lo pondremos de manera oculta en una anotación.

    -
    \ No newline at end of file + diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index a04e36c..2e6c28b 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -1,9 +1,10 @@ <% @title = "Information for EU Officials" %> - +
    INFORMATION FOR EU OFFICIALS
    +
    WELCOME TO ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Information for EU Officials

    +

    What is AsktheEU.org?

    Processing Requests

    @@ -68,4 +69,4 @@

    To prevent spam, we automatically remove most emails and some mobile numbers from responses to requests. Please <%= link_to 'contact us', help_contact_path %> if we've missed one. For technical reasons we don't always remove them from attachments, such as certain PDFs.

    If you need to know what an address was that we've removed, please <%= link_to 'get in touch with us', help_contact_path %>. Occasionally, an email address forms an important part of a response and we will post it up in an obscured form in an annotation.

    -
    \ No newline at end of file + diff --git a/lib/views/help/privacy.de.html.erb b/lib/views/help/privacy.de.html.erb index e306d55..706f223 100644 --- a/lib/views/help/privacy.de.html.erb +++ b/lib/views/help/privacy.de.html.erb @@ -1,9 +1,10 @@ <% @title = "Ihre Privatsphäre" %> - +
    IHRE PRIVATSPHÄRE
    +
    WILLKOMMEN BEI ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Ihre Privatsphäre

    +

    Solange Sie keine weiteren persönlichen Informationen in Ihrem Anfragentext preisgeben, ist auf AsktheEU.org ausschließlich Ihr Name öffentlich zu sehen.

    Wir empfehlen Ihnen ausdrücklich in ihrem Anfragentext keine persönlichen Informationen zu verwenden. Dies bedeutet, keine Telefonnummer, Anschrift, Email-Adresse oder weitere persönliche-, berufliche-, oder familiäre Angaben. Keine dieser Informationen ist erforderlich, um Ihr Recht auf Informationszugang in Anspruch zu nehmen.

    @@ -49,4 +50,4 @@

    Nein, nein, es wird eine Postanschrift benötigt, um eine grdruckte Antwort zu senden!

    Sollte eine EU-Behörde die von Ihnen angefragte Information ausscließlich in Papierformat besitzen, kann es sein, dass Sie nach Ihrer Postanschrift gefragt werden. Versuchen Sie sie zu überzeugen die Dokumente einzuscannen. Sollte dies nicht gelingen und Sie möchten Ihre Postanschrift verrtaulich übermitteln, um die Informationen zu erhalten, so markieren Sie Ihre Anfrage als "postalisch übermittelt: die Antwort wird per Post gesendet".

    <%= link_to 'Informieren Sie uns', help_contact_path %>, sobald die Informationen eintreffen und Sie können diese auf die Internetseite hochladen. Wenn Sie die Dokumente einscannen können, geben wir Ihnen für diesen Zweck eine Email-Adresse.

    -
    \ No newline at end of file + diff --git a/lib/views/help/privacy.es.html.erb b/lib/views/help/privacy.es.html.erb index c671246..ba06f0b 100644 --- a/lib/views/help/privacy.es.html.erb +++ b/lib/views/help/privacy.es.html.erb @@ -1,9 +1,10 @@ <% @title = "Tu confidencialidad" %> - +
    TU CONFIDENCIALIDAD
    +
    ¡BIENVENIDO A ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Tu privacidad

    +

    En AsktheEU.org, solamente resulta visible tu nombre para el público general, a no ser que proporcione otra información de carácter confidencial al organismo al que realiza la solicitud.

    Te recomendamos encarecidamente que no proporciones al organismo al que solicitas información ningún dato de tipo privado, lo cual comprende tu número de teléfono, domicilio, dirección de correo electrónico u otra información de carácter personal, familiar o laboral. No necesitas revelar estos datos para ejercer tu derecho a la información.

    @@ -49,4 +50,4 @@

    ¡No, necesitan una dirección postal para enviar su respuesta!

    Si un organismo de la UE solamente posee una copia en papel de la información que tú deseas, pueden pedirte tu dirección postal. Intente convencerles de que escaneen los documentos. Si no lo consigues y decides darles su dirección de manera privada para recibir los documentos, especifique en tu solicitud que se trata de un correo postal y que la respuesta se enviará por correo.

    <%= link_to 'Avísanos', help_contact_path %> cuando obtengas la información y entonces podrás subirla al sitio web. Si escaneas el documento, te daremos una dirección de email que puedes usar con este propósito.

    -
    \ No newline at end of file + diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index c7e8327..8dbceff 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -1,9 +1,10 @@ <% @title = "Your privacy" %> - +
    YOUR PRIVACY
    +
    WELCOME TO ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Your privacy

    +

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    We strongly advise you not to put any personal information in the body of the request. That includes not putting your phone number, home address, email address or other personal or family or work details. You don’t need to give any of this information in order to exercise your right to information.

    @@ -49,4 +50,4 @@

    No no, they need a postal address to send a paper response!

    If an EU body only has a paper copy of the information that you want, they may ask you for a postal address. Try persuading them to scan the documents for you. If that doesn't work, and you want to provide your postal address privately in order to receive the documents, mark your request as "Gone Postal: the reply will be sent by post".

    When the information arrives, <%= link_to 'let us know', help_contact_path %> and you can upload it to the website. If you can scan the document we'll give you an email address to use for that purpose.

    -
    \ No newline at end of file + diff --git a/lib/views/help/requesting.de.html.erb b/lib/views/help/requesting.de.html.erb index eab4a41..dd41e47 100644 --- a/lib/views/help/requesting.de.html.erb +++ b/lib/views/help/requesting.de.html.erb @@ -1,17 +1,18 @@ <% @title = "Anfragen-Leitfaden" %> - +
    ANFRAGEN-LEITFADEN
    +
    WILLKOMMEN BEI ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Anfragen-Leitfaden

    +

    Hier lernen Sie, wie Sie eine Anfrage für EU-Dokumente stellen können. Wir beantworten einige häufig gestellte Fragen (FAQs) und bieten einige Tipps, wie Sie gute Anfragen stellen können, durch welche Sie auch die von Ihnen erwünschten Informationen erhalten.

    - +

    Anfragen stellen

    diff --git a/lib/views/help/requesting.es.html.erb b/lib/views/help/requesting.es.html.erb index c2ab17c..42b7de5 100644 --- a/lib/views/help/requesting.es.html.erb +++ b/lib/views/help/requesting.es.html.erb @@ -1,17 +1,18 @@ <% @title = "Guía para realizar solicitudes" %> - +
    GUÍA PARA REALIZAR SOLICITUDES
    +
    ¡BIENVENIDO A ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Guía para realizar solicitudes

    +

    En esta sección se explica cómo se solicitan documentos a la UE. Se incluyen respuestas a algunas de las preguntas más frecuentes y se dan algunos consejos acerca de cómo realizar solicitudes efectivas que le proporcionen la información que tú necesitas.

    -

    Solicitar información

    +

    Solicitar información

    diff --git a/lib/views/help/requesting.html.erb b/lib/views/help/requesting.html.erb index dc3725d..4885175 100644 --- a/lib/views/help/requesting.html.erb +++ b/lib/views/help/requesting.html.erb @@ -1,17 +1,19 @@ <% @title = "Request Guide" %> - +
    REQUEST GUIDE
    +
    HOW TO REQUEST
    +
    + <%= render :partial => 'sidebar' %> -
    -

    Request guide

    +

    This section tells you how to make a request for EU documents. We answer some Frequently Asked Questions and offer you some tips on how to make effective requests which will get you the information you need.

    -

    Making Requests

    +

    Making Requests

    @@ -148,3 +150,4 @@

    Sorry, but no. AsktheEU.org is an archive of requests made through the site, and does not try to be an archive of all FOI requests. We do not support uploading other requests because we cannot verify that the responses actually came from an EU body.

    If you want to make the response public, you would need to make the same request again via AskTheEU.org.

    +
    diff --git a/lib/views/help/right_to_know.html.erb b/lib/views/help/right_to_know.html.erb index 51c50e6..d6e43fd 100644 --- a/lib/views/help/right_to_know.html.erb +++ b/lib/views/help/right_to_know.html.erb @@ -1,8 +1,9 @@ <% @title = "Your Right to Know" %> - +
    Your Right to Know
    +
    WELCOME TO ASKTHEEU.ORG!
    <%= render :partial => 'sidebar' %>
    -

    Your Right to Know

    +

    Text coming soon...

    -
    \ No newline at end of file +
    diff --git a/lib/views/layouts/default.html.erb b/lib/views/layouts/default.html.erb index 1899b15..6175170 100644 --- a/lib/views/layouts/default.html.erb +++ b/lib/views/layouts/default.html.erb @@ -10,7 +10,7 @@ <% end %> - + <%= render :partial => 'layouts/favicon' %> <%= render :partial => 'general/stylesheet_includes' %> <% if is_admin? %> @@ -42,7 +42,14 @@ <%= render :partial => 'general/before_head_end' %> - + <% if params[:action] == 'frontpage' %> + + <% else %> + + <% end %> + + + <% if AlaveteliConfiguration::force_registration_on_new_request && !@user %> <%= javascript_include_tag 'jquery.fancybox-1.3.4.pack' %>
    diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index 0497b99..c22ddf1 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -2,168 +2,169 @@
    -
    - -
    -
    -

    SEARCH

    -

    AsktheEU.org

    + +
    +
    +

    SEARCH

    +

    AsktheEU.org

    - -
    -
    -
    <%= link_to _("SEND"), body_index_path, :class => 'make-request-link' %>
    -
    <%= link_to _("A REQUEST"), body_index_path, :class => 'make-request-link' %>
    -
    + +
    +
    +
    <%= link_to _("SEND"), body_index_path, :class => 'make-request-link' %>
    +
    <%= link_to _("A REQUEST"), body_index_path, :class => 'make-request-link' %>
    +
    - ASKTHEEU.ORG IS AN ONLINE PLATFORM FOR CITIZENS TO SEND ACCESS TO DOCUMENTS REQUESTS DIRECTLY TO EU INSTITUTIONS + ASKTHEEU.ORG IS AN ONLINE PLATFORM FOR CITIZENS TO SEND ACCESS TO DOCUMENTS REQUESTS DIRECTLY TO EU INSTITUTIONS
    -
    +
    -
    -
    - -

    <%= _("LATEST NEWS & CAMPAIGNS") %>

    -
    - -
    - <% item = @blog_items[0]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    - <% else %> -

    No post content

    -


    - <% end %> - - -
    -


    +
    +
    + +

    <%= _("LATEST NEWS & CAMPAIGNS") %>

    +
    + +
    + <% item = @blog_items[0]; %> +

    + <% if item %> + <% if item['thumbnail'] %> + style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> + <% else %> +

    NO THUMBNAIL

    + <% end %> +
    + '><%= item['title'][0] %> +
    +

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    + <% else %> +

    No post content

    +


    + <% end %> + + +
    +


    - <% item = @blog_items[2]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    - <% else %> -

    No post content

    -


    - <% end %> - - -
    - -
    -
    -
    - <% item = @blog_items[1]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> - -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    - <% else %> -

    No post content

    -


    - <% end %> - - -
    -


    + <% item = @blog_items[2]; %> +

    + <% if item %> + <% if item['thumbnail'] %> + style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> + <% else %> +

    NO THUMBNAIL

    + <% end %> +
    + '><%= item['title'][0] %> +
    +

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    + <% else %> +

    No post content

    +


    + <% end %> + + +
    + +
    +
    +
    + <% item = @blog_items[1]; %> +

    + <% if item %> + <% if item['thumbnail'] %> + style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> + <% else %> +

    NO THUMBNAIL

    + <% end %> + +
    + '><%= item['title'][0] %> +
    +

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    + <% else %> +

    No post content

    +


    + <% end %> + + +
    +


    - <% item = @blog_items[3]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    - <% else %> -

    No post content

    -


    - <% end %> - - -
    -
    - - -
    -
    -

    <%= _("TOP REQUESTS") %>

    -
    - - <% info_request = InfoRequest.where(:url_title => 'acceso_a_la_documentacion_existe').first %> - <% if info_request %> - <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", info_request.id]) + 1 %> - <%= render :partial => 'track/tracking_request_links', - :locals => { - :track_thing => TrackThing.create_track_for_request(info_request), - :own_request => info_request.user == @user, - :location => "frontpage" - } %> -
    - <% end %> - <% info_request = InfoRequest.where(:url_title => 'dg_sanco_contacts_with_industry').first %> - <% if info_request %> - <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", info_request.id]) + 1 %> - <%= render :partial => 'track/tracking_request_links', - :locals => { - :track_thing => TrackThing.create_track_for_request(info_request), - :own_request => info_request.user == @user, - :location => "frontpage" - } %> -
    - <% end %> -
    - - -
    -
    <%= _("View all news & campaigns") %>
    + + <% item = @blog_items[3]; %> +

    + <% if item %> + <% if item['thumbnail'] %> + style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> + <% else %> +

    NO THUMBNAIL

    + <% end %> +
    + '><%= item['title'][0] %> +
    +

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    + <% else %> +

    No post content

    +


    + <% end %> + + +
    +
    + + +
    +
    +

    <%= _("TOP REQUESTS") %>

    +
    + + <% info_request = InfoRequest.where(:url_title => 'acceso_a_la_documentacion_existe').first %> + <% if info_request %> + <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", info_request.id]) + 1 %> + <%= render :partial => 'track/tracking_request_links', + :locals => { + :track_thing => TrackThing.create_track_for_request(info_request), + :own_request => info_request.user == @user, + :location => "frontpage" + } %> +
    + <% end %> + <% info_request = InfoRequest.where(:url_title => 'dg_sanco_contacts_with_industry').first %> + <% if info_request %> + <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", info_request.id]) + 1 %> + <%= render :partial => 'track/tracking_request_links', + :locals => { + :track_thing => TrackThing.create_track_for_request(info_request), + :own_request => info_request.user == @user, + :location => "frontpage" + } %>
    + <% end %> +
    + +
    +
    <%= _("View all news & campaigns") %>
    +
    +
    diff --git a/lib/views/help/_sidebar.de.html.erb b/lib/views/help/_sidebar.de.html.erb index c2702e1..cc17b83 100644 --- a/lib/views/help/_sidebar.de.html.erb +++ b/lib/views/help/_sidebar.de.html.erb @@ -1,46 +1,46 @@
    -

    Help pages

    - -

    <%= link_to_unless_current "Über Uns", help_about_path %>

    -
      -
    • <%= link_to "Und wie funktioniert's?", help_about_path(:anchor => 'how') %>
      • -
    • <%= link_to "Von wem kommt AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • -
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • -
    - -

    <%= link_to_unless_current "Kann ich mithelfen?", help_help_out_path %>

    - -

    <%= link_to_unless_current "Anfragen-Leitfaden", help_requesting_path %>

    -
      -
    • <%= link_to "Anfragen stellen", help_requesting_path(:anchor => 'making_requests') %>
      • -
    • <%= link_to "EU-Behörden finden", help_requesting_path(:anchor => 'finding_bodies') %>
      • -
    • <%= link_to "Welche Sprachen?", help_requesting_path(:anchor => 'languages') %>
      • -
    • <%= link_to "Hilfreiche Anfragen-Tipps", help_requesting_path(:anchor => 'tips') %>
      • -
    • <%= link_to "Antworten & Beschwerden", help_requesting_path(:anchor => 'answers_appeals') %>
      • -
    • <%= link_to "Anfragenmoderation", help_requesting_path(:anchor => 'request_moderation') %>
      • -
    - -

    <%= link_to_unless_current "Ihr Recht zu wissen", help_right_to_know_path %>

    - -

    <%= link_to_unless_current "Ihre Privatsphäre", help_privacy_path %>

    - -

    <%= link_to_unless_current "Informationen für EU-Vertreter", help_officers_path %>

    -
      -
    • <%= link_to "Was ist AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • -
    • <%= link_to "Anfragenbearbeitung", help_officers_path(:anchor => 'processing_requests') %>
      • -
    • <%= link_to "Datenschutzaspekte", help_officers_path(:anchor => 'privacy_issues') %>
      • -
    - -

    -

    <%= link_to_unless_current "Über die Software", help_alaveteli_path %>

    - -

    <%= link_to_unless_current "Programmierer-API", help_api_path %>

    - -

    <%= link_to_unless_current "Impressum", help_credits_path %>

    - -

    Kontakt

    -

    Sollten Sie hier keine Antwort auf Ihre Frage finden oder sollten Sie uns etwas mitteilen wollen, <%= link_to 'nehmen Sie Kontakt auf', help_contact_path %>. -

    +

    Help pages

    + +

    <%= link_to_unless_current "Über Uns", help_about_path %>

    +
      +
    • <%= link_to "Und wie funktioniert's?", help_about_path(:anchor => 'how') %>
      • +
    • <%= link_to "Von wem kommt AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • +
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • +
    + +

    <%= link_to_unless_current "Kann ich mithelfen?", help_help_out_path %>

    + +

    <%= link_to_unless_current "Anfragen-Leitfaden", help_requesting_path %>

    +
      +
    • <%= link_to "Anfragen stellen", help_requesting_path(:anchor => 'making_requests') %>
      • +
    • <%= link_to "EU-Behörden finden", help_requesting_path(:anchor => 'finding_bodies') %>
      • +
    • <%= link_to "Welche Sprachen?", help_requesting_path(:anchor => 'languages') %>
      • +
    • <%= link_to "Hilfreiche Anfragen-Tipps", help_requesting_path(:anchor => 'tips') %>
      • +
    • <%= link_to "Antworten & Beschwerden", help_requesting_path(:anchor => 'answers_appeals') %>
      • +
    • <%= link_to "Anfragenmoderation", help_requesting_path(:anchor => 'request_moderation') %>
      • +
    + +

    <%= link_to_unless_current "Ihr Recht zu wissen", help_right_to_know_path %>

    + +

    <%= link_to_unless_current "Ihre Privatsphäre", help_privacy_path %>

    + +

    <%= link_to_unless_current "Informationen für EU-Vertreter", help_officers_path %>

    +
      +
    • <%= link_to "Was ist AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • +
    • <%= link_to "Anfragenbearbeitung", help_officers_path(:anchor => 'processing_requests') %>
      • +
    • <%= link_to "Datenschutzaspekte", help_officers_path(:anchor => 'privacy_issues') %>
      • +
    + +

    +

    <%= link_to_unless_current "Über die Software", help_alaveteli_path %>

    + +

    <%= link_to_unless_current "Programmierer-API", help_api_path %>

    + +

    <%= link_to_unless_current "Impressum", help_credits_path %>

    + +

    Kontakt

    +

    Sollten Sie hier keine Antwort auf Ihre Frage finden oder sollten Sie uns etwas mitteilen wollen, <%= link_to 'nehmen Sie Kontakt auf', help_contact_path %>. +

    diff --git a/lib/views/help/_sidebar.es.html.erb b/lib/views/help/_sidebar.es.html.erb index f9c3159..6ffeca4 100644 --- a/lib/views/help/_sidebar.es.html.erb +++ b/lib/views/help/_sidebar.es.html.erb @@ -1,47 +1,47 @@
    -

    Ayuda

    - -

    <%= link_to_unless_current "Quiénes somos", help_about_path %>

    -
      -
    • <%= link_to "¿Cómo funciona?", help_about_path(:anchor => 'how') %>
      • -
    • <%= link_to "¿Quién creó AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • -
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • -
    - -

    <%= link_to_unless_current "¿Puedo ayudar?", help_help_out_path %>

    - -

    <%= link_to_unless_current "Guía para solicitantes", help_requesting_path %>

    -
      -
    • <%= link_to "Solicitar información", help_requesting_path(:anchor => 'making_requests') %>
      • -
    • <%= link_to "Localizar los organismos de la UE", help_requesting_path(:anchor => 'finding_bodies') %>
      • -
    • <%= link_to "Idiomas", help_requesting_path(:anchor => 'languages') %>
      • -
    • <%= link_to "Consejos sobre las solicitudes", help_requesting_path(:anchor => 'tips') %>
      • -
    • <%= link_to "Respuestas y apelaciones", help_requesting_path(:anchor => 'answers_appeals') %>
      • -
    • <%= link_to "Moderación de las solicitudes", help_requesting_path(:anchor => 'request_moderation') %>
      • -
    - -

    <%= link_to_unless_current "Tu derecho a saber", help_right_to_know_path %>

    - -

    <%= link_to_unless_current "Tu privacidad", help_privacy_path %>

    - -

    <%= link_to_unless_current "Información para funcionarios de la UE", help_officers_path %>

    -
      -
    • <%= link_to "¿Qué es AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • -
    • <%= link_to "Proceso de las solicitudes", help_officers_path(:anchor => 'processing_requests') %>
      • -
    • <%= link_to "Privacidad", help_officers_path(:anchor => 'privacy_issues') %>
      • -
    - -

    -

    <%= link_to_unless_current "Acerca del Software", help_alaveteli_path %>

    - -

    <%= link_to_unless_current "API para programadores", help_api_path %>

    - -

    <%= link_to_unless_current "Agradecimientos", help_credits_path %>

    - -

    Contáctanos

    -

    Si tu pregunta no está resuelta aquí, o quieres hacernos llegar algún comentario - sobre la web, <%= link_to 'contáctanos', help_contact_path %>. -

    +

    Ayuda

    + +

    <%= link_to_unless_current "Quiénes somos", help_about_path %>

    +
      +
    • <%= link_to "¿Cómo funciona?", help_about_path(:anchor => 'how') %>
      • +
    • <%= link_to "¿Quién creó AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • +
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • +
    + +

    <%= link_to_unless_current "¿Puedo ayudar?", help_help_out_path %>

    + +

    <%= link_to_unless_current "Guía para solicitantes", help_requesting_path %>

    +
      +
    • <%= link_to "Solicitar información", help_requesting_path(:anchor => 'making_requests') %>
      • +
    • <%= link_to "Localizar los organismos de la UE", help_requesting_path(:anchor => 'finding_bodies') %>
      • +
    • <%= link_to "Idiomas", help_requesting_path(:anchor => 'languages') %>
      • +
    • <%= link_to "Consejos sobre las solicitudes", help_requesting_path(:anchor => 'tips') %>
      • +
    • <%= link_to "Respuestas y apelaciones", help_requesting_path(:anchor => 'answers_appeals') %>
      • +
    • <%= link_to "Moderación de las solicitudes", help_requesting_path(:anchor => 'request_moderation') %>
      • +
    + +

    <%= link_to_unless_current "Tu derecho a saber", help_right_to_know_path %>

    + +

    <%= link_to_unless_current "Tu privacidad", help_privacy_path %>

    + +

    <%= link_to_unless_current "Información para funcionarios de la UE", help_officers_path %>

    +
      +
    • <%= link_to "¿Qué es AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • +
    • <%= link_to "Proceso de las solicitudes", help_officers_path(:anchor => 'processing_requests') %>
      • +
    • <%= link_to "Privacidad", help_officers_path(:anchor => 'privacy_issues') %>
      • +
    + +

    +

    <%= link_to_unless_current "Acerca del Software", help_alaveteli_path %>

    + +

    <%= link_to_unless_current "API para programadores", help_api_path %>

    + +

    <%= link_to_unless_current "Agradecimientos", help_credits_path %>

    + +

    Contáctanos

    +

    Si tu pregunta no está resuelta aquí, o quieres hacernos llegar algún comentario + sobre la web, <%= link_to 'contáctanos', help_contact_path %>. +

    diff --git a/lib/views/help/_sidebar.html.erb b/lib/views/help/_sidebar.html.erb index 4e4a0b9..2188fa7 100644 --- a/lib/views/help/_sidebar.html.erb +++ b/lib/views/help/_sidebar.html.erb @@ -1,45 +1,45 @@
    -

    Help pages

    - -

    <%= link_to_unless_current "About", help_about_path %>

    -
      -
    • <%= link_to "How does AsktheEU.org work?", help_about_path(:anchor => 'how') %>
      • -
    • <%= link_to "Who built AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • -
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • -
    - -

    <%= link_to_unless_current "Can I help out?", help_help_out_path %>

    - -

    <%= link_to_unless_current "Request Guide", help_requesting_path %>

    -
      -
    • <%= link_to "Making Requests", help_requesting_path(:anchor => 'making_requests') %>
      • -
    • <%= link_to "Finding EU bodies", help_requesting_path(:anchor => 'finding_bodies') %>
      • -
    • <%= link_to "Which languages?", help_requesting_path(:anchor => 'languages') %>
      • -
    • <%= link_to "Effective request tips", help_requesting_path(:anchor => 'tips') %>
      • -
    • <%= link_to "Responses & Appeals", help_requesting_path(:anchor => 'answers_appeals') %>
      • -
    • <%= link_to "Request Moderation", help_requesting_path(:anchor => 'request_moderation') %>
      • -
    - -

    <%= link_to_unless_current "Your privacy", help_privacy_path %>

    - -

    <%= link_to_unless_current "Information for EU Officials", help_officers_path %>

    -
      -
    • <%= link_to "What is AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • -
    • <%= link_to "Processing Requests", help_officers_path(:anchor => 'processing_requests') %>
      • -
    • <%= link_to "Privacy Issues", help_officers_path(:anchor => 'privacy_issues') %>
      • -
    - -

    -

    <%= link_to_unless_current "About the Software", help_alaveteli_path %>

    - -

    <%= link_to_unless_current "Programmers API", help_api_path %>

    - -

    <%= link_to_unless_current "Credits", help_credits_path %>

    - -

    Contact us

    -

    If your question isn't answered here, or you just wanted to let us know - something about the site, <%= link_to 'contact us', help_contact_path %>. -

    +

    Help pages

    + +

    <%= link_to_unless_current "About", help_about_path %>

    +
      +
    • <%= link_to "How does AsktheEU.org work?", help_about_path(:anchor => 'how') %>
      • +
    • <%= link_to "Who built AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • +
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • +
    + +

    <%= link_to_unless_current "Can I help out?", help_help_out_path %>

    + +

    <%= link_to_unless_current "Request Guide", help_requesting_path %>

    +
      +
    • <%= link_to "Making Requests", help_requesting_path(:anchor => 'making_requests') %>
      • +
    • <%= link_to "Finding EU bodies", help_requesting_path(:anchor => 'finding_bodies') %>
      • +
    • <%= link_to "Which languages?", help_requesting_path(:anchor => 'languages') %>
      • +
    • <%= link_to "Effective request tips", help_requesting_path(:anchor => 'tips') %>
      • +
    • <%= link_to "Responses & Appeals", help_requesting_path(:anchor => 'answers_appeals') %>
      • +
    • <%= link_to "Request Moderation", help_requesting_path(:anchor => 'request_moderation') %>
      • +
    + +

    <%= link_to_unless_current "Your privacy", help_privacy_path %>

    + +

    <%= link_to_unless_current "Information for EU Officials", help_officers_path %>

    +
      +
    • <%= link_to "What is AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • +
    • <%= link_to "Processing Requests", help_officers_path(:anchor => 'processing_requests') %>
      • +
    • <%= link_to "Privacy Issues", help_officers_path(:anchor => 'privacy_issues') %>
      • +
    + +

    +

    <%= link_to_unless_current "About the Software", help_alaveteli_path %>

    + +

    <%= link_to_unless_current "Programmers API", help_api_path %>

    + +

    <%= link_to_unless_current "Credits", help_credits_path %>

    + +

    Contact us

    +

    If your question isn't answered here, or you just wanted to let us know + something about the site, <%= link_to 'contact us', help_contact_path %>. +

    diff --git a/lib/views/help/_supporters.html.erb b/lib/views/help/_supporters.html.erb index b2fe152..294187e 100644 --- a/lib/views/help/_supporters.html.erb +++ b/lib/views/help/_supporters.html.erb @@ -1,42 +1,42 @@ diff --git a/lib/views/help/_why_they_should_reply_by_email.html.erb b/lib/views/help/_why_they_should_reply_by_email.html.erb index de5a9ae..7e9ac4e 100644 --- a/lib/views/help/_why_they_should_reply_by_email.html.erb +++ b/lib/views/help/_why_they_should_reply_by_email.html.erb @@ -1,5 +1,5 @@ According to Regulation 1049/2001 the applicant simply has to make a written request in any form, including electronic form. There is no further requirement to give any personal details nor to state reasons for the request. -Article 6.1 of the Regulation says "Applications for access to a document shall be made in any written form, including electronic form, in one of the languages referred to in Article 314 of the EC Treaty and in a sufficiently precise manner to enable the institution to identify the document. The applicant is not obliged to state reasons for the application." +Article 6.1 of the Regulation says "Applications for access to a document shall be made in any written form, including electronic form, in one of the languages referred to in Article 314 of the EC Treaty and in a sufficiently precise manner to enable the institution to identify the document. The applicant is not obliged to state reasons for the application." At the bottom of this page, write a reply to the authority explaining this to them. diff --git a/lib/views/help/about.de.html.erb b/lib/views/help/about.de.html.erb index 58752bc..34f4cf5 100644 --- a/lib/views/help/about.de.html.erb +++ b/lib/views/help/about.de.html.erb @@ -5,46 +5,46 @@ <%= render :partial => 'sidebar' %>
    - - -

    Willkommen bei AskTheEU.org!

    -

    Diese Internetseite wurde von einer Zivilrechtsorganisation erstellt, um Menschen wie Ihnen zu helfen Informationen von der Europäischen Union zu beziehen – indem Sie einfach danach fragen.

    -

    Auch EU Beamte wird das Leben durch diese Seite erleichtert, da es unwahrscheinlicher wird, dass diese wiederholt dieselben Fragen beantworten müssen. Wenn eine Frage einmal beantwortet wurde, wird diese auf der Seite gespeichert und ist somit für jedermann zugänglich.

    - -

    Und wie funktioniert's?

    -

    Ganz einfach: Sie stellen über diese Seite eine Anfrage an die EU und wir senden eine Email an die richtige EU-Behörde. Diese sind dann verpflichtet innerhalb von 15 Werktagen (ca. drei Wochen) zu antworten.

    -

    Sobald wir eine Antwort erhalten, senden wir Ihnen diese zu und veröffentlichen sie auf dieser Internetseite. Sie werden dann gebeten uns kurz mitzuteilen, ob Sie mit der erhaltenen Antwort zufrieden waren. Ist das nicht der Fall, können Sie auf gleichem Wege weitere Informationen anfragen oder Berufung einzulegen.

    -

    Jedermann kann Ihre Anfrage sehen und somit muss niemand dieselbe Frage nochmals stellen.

    - -

    Für wen ist AsktheEU.org?

    -

    Jeder der 500 Millionen Menschen in der Europäischen Union (Staatsbürger und Ansässige) hat das Recht Informationen von EU Behörden anzufragen.

    -

    Menschen außerhalb der EU können ebenso Informationen anfragen (Sie haben lediglich nicht die gleichen Berufungsrechte vor dem Europäischen Gerichtshof, falls die Behörden die Beantwortung ablehnen.

    -

    NROs und Firmen (sogenannte juristische Personen), die in einem EU-Land registriert sind, können ebenfalls Dokumentenanfragen stellen.

    -

    Diese Seite ist vielleicht gerade interessant für Sie, wenn Sie für eine NRO arbeiten, ein Journalist sind, sich in einer lokalen Bürgerbewegung engagieren, Sie studieren oder Akademiker/in sind, ein Anwalt oder eine Geschäftsperson... oder wenn Sie einfach neugierig sind und mehr über die EU und Ihre Funktionsweise wissen möchten. Warten Sie nicht: Fragen Sie heute!

    - -

    Von wem kommt AsktheEU.org?

    -

    AsktheEU.org ist ein Projekt der in Madrid ansässigen internationalen Menschenrechtsorganisation href="http://www.access-info.org/">Access Info Europe, und wurde mithilfe einer Software der in London ansässigen Organisation mySociety entwickelt.

    -

    Access Info Europe ist eine Nichtregierungsorganisation. Access Info ist mit dem spanischen Innenministerium (Referenz 587828) und mit dem EU 'Transparency Register' (Referenz 49931835063-67) registriert.

    -

    AsktheEU.org wird von einer <%= link_to 'Koalition europäischer und internationaler Organisationen', help_credits_path %> unterstützt.

    -

    AsktheEU.org basiert auf mySociety’s erfolgreicher britischer Internetseite WhatDoTheyKnow.com. Eine weitere ähnliche Internetseite ist FragdenStaat.de in Deutschland.

    -

    Access Info Europe plant zusammen mit einigen anderen Zivilrechtsorganisationen und Technologie für Transparenz Gruppen in Spanien die Seite TuDerechoaSaber.es zu launchen.

    - -

    Wer unterstützt Ask the EU?

    -

    Die erste Entwicklungsphase von AsktheEU.org wurde von Open Society Foundation finanziert. Wir benötigen noch weitere Finanzierungsmittel und freiwillige Helfer, um die Seite aufrechtzuerhalten. Support Access Info Europe.

    - -

    AsktheEU.org Supporters

    -

    Folgende Organisationen bilden eine Teil der AsktheEU Beratergruppe: - <%= render :partial => 'help/supporters' %> -

    - -

    Geistiges Eigentum

    -

    Diese Internetseite ist Teil des Alaveteli Projekts, eine Open-source Software Entwicklung von mySociety in Zusammenarbeit mit Access Info Europe und anderen zivilrechtlichen Organisationen. Weitere Inhalte wurden von Access Info Europe entwickelt und unter der Creative Commons Attribution, Share Alike lizenziert.

    + + +

    Willkommen bei AskTheEU.org!

    +

    Diese Internetseite wurde von einer Zivilrechtsorganisation erstellt, um Menschen wie Ihnen zu helfen Informationen von der Europäischen Union zu beziehen – indem Sie einfach danach fragen.

    +

    Auch EU Beamte wird das Leben durch diese Seite erleichtert, da es unwahrscheinlicher wird, dass diese wiederholt dieselben Fragen beantworten müssen. Wenn eine Frage einmal beantwortet wurde, wird diese auf der Seite gespeichert und ist somit für jedermann zugänglich.

    + +

    Und wie funktioniert's?

    +

    Ganz einfach: Sie stellen über diese Seite eine Anfrage an die EU und wir senden eine Email an die richtige EU-Behörde. Diese sind dann verpflichtet innerhalb von 15 Werktagen (ca. drei Wochen) zu antworten.

    +

    Sobald wir eine Antwort erhalten, senden wir Ihnen diese zu und veröffentlichen sie auf dieser Internetseite. Sie werden dann gebeten uns kurz mitzuteilen, ob Sie mit der erhaltenen Antwort zufrieden waren. Ist das nicht der Fall, können Sie auf gleichem Wege weitere Informationen anfragen oder Berufung einzulegen.

    +

    Jedermann kann Ihre Anfrage sehen und somit muss niemand dieselbe Frage nochmals stellen.

    + +

    Für wen ist AsktheEU.org?

    +

    Jeder der 500 Millionen Menschen in der Europäischen Union (Staatsbürger und Ansässige) hat das Recht Informationen von EU Behörden anzufragen.

    +

    Menschen außerhalb der EU können ebenso Informationen anfragen (Sie haben lediglich nicht die gleichen Berufungsrechte vor dem Europäischen Gerichtshof, falls die Behörden die Beantwortung ablehnen.

    +

    NROs und Firmen (sogenannte juristische Personen), die in einem EU-Land registriert sind, können ebenfalls Dokumentenanfragen stellen.

    +

    Diese Seite ist vielleicht gerade interessant für Sie, wenn Sie für eine NRO arbeiten, ein Journalist sind, sich in einer lokalen Bürgerbewegung engagieren, Sie studieren oder Akademiker/in sind, ein Anwalt oder eine Geschäftsperson... oder wenn Sie einfach neugierig sind und mehr über die EU und Ihre Funktionsweise wissen möchten. Warten Sie nicht: Fragen Sie heute!

    + +

    Von wem kommt AsktheEU.org?

    +

    AsktheEU.org ist ein Projekt der in Madrid ansässigen internationalen Menschenrechtsorganisation href="http://www.access-info.org/">Access Info Europe, und wurde mithilfe einer Software der in London ansässigen Organisation mySociety entwickelt.

    +

    Access Info Europe ist eine Nichtregierungsorganisation. Access Info ist mit dem spanischen Innenministerium (Referenz 587828) und mit dem EU 'Transparency Register' (Referenz 49931835063-67) registriert.

    +

    AsktheEU.org wird von einer <%= link_to 'Koalition europäischer und internationaler Organisationen', help_credits_path %> unterstützt.

    +

    AsktheEU.org basiert auf mySociety’s erfolgreicher britischer Internetseite WhatDoTheyKnow.com. Eine weitere ähnliche Internetseite ist FragdenStaat.de in Deutschland.

    +

    Access Info Europe plant zusammen mit einigen anderen Zivilrechtsorganisationen und Technologie für Transparenz Gruppen in Spanien die Seite TuDerechoaSaber.es zu launchen.

    + +

    Wer unterstützt Ask the EU?

    +

    Die erste Entwicklungsphase von AsktheEU.org wurde von Open Society Foundation finanziert. Wir benötigen noch weitere Finanzierungsmittel und freiwillige Helfer, um die Seite aufrechtzuerhalten. Support Access Info Europe.

    + +

    AsktheEU.org Supporters

    +

    Folgende Organisationen bilden eine Teil der AsktheEU Beratergruppe: + <%= render :partial => 'help/supporters' %> +

    + +

    Geistiges Eigentum

    +

    Diese Internetseite ist Teil des Alaveteli Projekts, eine Open-source Software Entwicklung von mySociety in Zusammenarbeit mit Access Info Europe und anderen zivilrechtlichen Organisationen. Weitere Inhalte wurden von Access Info Europe entwickelt und unter der Creative Commons Attribution, Share Alike lizenziert.

    diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index bc60f79..2eea1ed 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -5,46 +5,46 @@ <%= render :partial => 'sidebar' %>
    - - -

    ¡Bienvenido a AskTheEU.org!

    -

    Esta página ha sido diseñada por las organizaciones de la sociedad civil para ayudar a los ciudadanos como tú a obtener la información que precisan acerca de la Unión Europea - preguntando.

    -

    Esta página facilitará el trabajo de los funcionarios públicos puesto que no tendrán que responder varias veces a solicitudes sobre el mismo tema: una vez que se responda una pregunta, todo el mundo tendrá acceso a esa información publicada en la página web.

    - -

    ¿Cómo funciona?

    -

    Es muy sencillo: presentas una solicitud para la UE a través de esta página. Nosotros a continuación enviamos un correo electrónico al organismo de la UE correspondiente. Ellos tienen la obligación de responder en un plazo de 15 días laborables (3 semanas aproximadamente).

    -

    En el momento en el que obtenemos una respuesta, te la enviamos y automáticamente la publicamos en nuestro portal. Debes indicar si estás o no satisfecho con la respuesta, si necesitas mayor información o si por el contrario quieres presentar un recurso o apelación.

    -

    De esta manera, todo el mundo podrá consultar la respuesta y no tienen que formular la misma pregunta de nuevo.

    - -

    ¿Quién puede utilizar AsktheEU.org?

    -

    Cualquiera de los 500 millones de personas que viven en la Unión Europea (tanto ciudadanos como residentes) tienen el derecho legalmente garantizado a solicitar información a los organismos de la UE.

    -

    La gente que vive en países no pertenecientes a la UE pueden también solicitar información (únicamente no poseen el mismo derecho de apelar al Tribunal Europeo en caso de negativa). Sin embargo, es posible presentar una reclamación al Defensor del Pueblo Europeo, puesto que en la práctica, no hace distinción entre los demandantes que son ciudadanos de la EU y los que no lo son.

    -

    Las ONG y negocios (denominados personas jurídicas) pueden también realizar solicitudes de documentación. Si estás registrado en un país de la UE tienes también el derecho a apelar al Tribunal Europeo.

    -

    Esta página puede ser especialmente interesante si trabajas en una ONG, si eres periodista, formas parte de un grupo de ciudadanos locales, eres estudiante o profesor, abogado o empresario…. O si tan sólo tienes curiosidad por conocer más a cerca de la UE y su funcionamiento. No esperes más: ¡pregunta ya!

    - -

    ¿Quién creó AsktheEU.org?

    -

    AsktheEU.org es un proyecto de la organización internacional para los derechos humanos Access Info Europe, con sede en Madrid, y desarrollado mediante software por la organización mySociety, en Londres.

    -

    Access Info Europe es una organización de derechos humanos sin ánimo de lucro registrada en España ante el Ministerio del Interior (referencia 587828) y ante el registro de Transparencia de la Unión Europea (referencia 49931835063-67).

    -

    El proyecto AsktheEU.org está apoyado por una <%= link_to 'coalición de organizaciones europeas e internacionales', help_credits_path %>.

    -

    AsktheEU.org se basa en la exitosa página británica de mySociety, WhatDoTheyKnow.com. FragdenStaat.de es una página parecida de Alemania.

    -

    En España, Access-Info Europe tiene programado el lanzamiento de TuDerechoaSaber.es con otras organizaciones de la sociedad civil y grupos de tecnología por la transparencia.

    - -

    -

    AsktheEU.org estaba financiado por la Fundación Open Society en su primera fase de desarrollo. Todavía necesitamos más fondos y voluntarios para que siga funcionando. ¡Apóyanos!

    - -

    AsktheEU.org Supporters

    -

    Las siguientes organizaciones forman parte del AsktheEU Advisory Group: - <%= render :partial => 'help/supporters' %> -

    - -

    Intellectual Property

    -

    Este sitio web forma parte del proyecto Alaveteli – un desarrollo de software libre gestionado por mySociety en colaboración con Access Info Europe y otras organizaciones de la sociedad civil. El otro contenido original del sitio web ha sido desarrollado por Access Info Europe y es público bajo licencia Creative Commons Reconocimiento-CompartirIgual 3.0 (CC-BY-SA 3.0). -

    + + +

    ¡Bienvenido a AskTheEU.org!

    +

    Esta página ha sido diseñada por las organizaciones de la sociedad civil para ayudar a los ciudadanos como tú a obtener la información que precisan acerca de la Unión Europea - preguntando.

    +

    Esta página facilitará el trabajo de los funcionarios públicos puesto que no tendrán que responder varias veces a solicitudes sobre el mismo tema: una vez que se responda una pregunta, todo el mundo tendrá acceso a esa información publicada en la página web.

    + +

    ¿Cómo funciona?

    +

    Es muy sencillo: presentas una solicitud para la UE a través de esta página. Nosotros a continuación enviamos un correo electrónico al organismo de la UE correspondiente. Ellos tienen la obligación de responder en un plazo de 15 días laborables (3 semanas aproximadamente).

    +

    En el momento en el que obtenemos una respuesta, te la enviamos y automáticamente la publicamos en nuestro portal. Debes indicar si estás o no satisfecho con la respuesta, si necesitas mayor información o si por el contrario quieres presentar un recurso o apelación.

    +

    De esta manera, todo el mundo podrá consultar la respuesta y no tienen que formular la misma pregunta de nuevo.

    + +

    ¿Quién puede utilizar AsktheEU.org?

    +

    Cualquiera de los 500 millones de personas que viven en la Unión Europea (tanto ciudadanos como residentes) tienen el derecho legalmente garantizado a solicitar información a los organismos de la UE.

    +

    La gente que vive en países no pertenecientes a la UE pueden también solicitar información (únicamente no poseen el mismo derecho de apelar al Tribunal Europeo en caso de negativa). Sin embargo, es posible presentar una reclamación al Defensor del Pueblo Europeo, puesto que en la práctica, no hace distinción entre los demandantes que son ciudadanos de la EU y los que no lo son.

    +

    Las ONG y negocios (denominados personas jurídicas) pueden también realizar solicitudes de documentación. Si estás registrado en un país de la UE tienes también el derecho a apelar al Tribunal Europeo.

    +

    Esta página puede ser especialmente interesante si trabajas en una ONG, si eres periodista, formas parte de un grupo de ciudadanos locales, eres estudiante o profesor, abogado o empresario…. O si tan sólo tienes curiosidad por conocer más a cerca de la UE y su funcionamiento. No esperes más: ¡pregunta ya!

    + +

    ¿Quién creó AsktheEU.org?

    +

    AsktheEU.org es un proyecto de la organización internacional para los derechos humanos Access Info Europe, con sede en Madrid, y desarrollado mediante software por la organización mySociety, en Londres.

    +

    Access Info Europe es una organización de derechos humanos sin ánimo de lucro registrada en España ante el Ministerio del Interior (referencia 587828) y ante el registro de Transparencia de la Unión Europea (referencia 49931835063-67).

    +

    El proyecto AsktheEU.org está apoyado por una <%= link_to 'coalición de organizaciones europeas e internacionales', help_credits_path %>.

    +

    AsktheEU.org se basa en la exitosa página británica de mySociety, WhatDoTheyKnow.com. FragdenStaat.de es una página parecida de Alemania.

    +

    En España, Access-Info Europe tiene programado el lanzamiento de TuDerechoaSaber.es con otras organizaciones de la sociedad civil y grupos de tecnología por la transparencia.

    + +

    +

    AsktheEU.org estaba financiado por la Fundación Open Society en su primera fase de desarrollo. Todavía necesitamos más fondos y voluntarios para que siga funcionando. ¡Apóyanos!

    + +

    AsktheEU.org Supporters

    +

    Las siguientes organizaciones forman parte del AsktheEU Advisory Group: + <%= render :partial => 'help/supporters' %> +

    + +

    Intellectual Property

    +

    Este sitio web forma parte del proyecto Alaveteli – un desarrollo de software libre gestionado por mySociety en colaboración con Access Info Europe y otras organizaciones de la sociedad civil. El otro contenido original del sitio web ha sido desarrollado por Access Info Europe y es público bajo licencia Creative Commons Reconocimiento-CompartirIgual 3.0 (CC-BY-SA 3.0). +

    diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index 0321629..2841785 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -5,48 +5,48 @@ <%= render :partial => 'sidebar' %>
    - + - -

    Welcome to AsktheEU.org!

    -

    AsktheEU.org is not an official EU body. It has been built by civil society organizations to help members of the public like you get the information you want about the European Union. It is as easy as asking a question.

    -

    This website will also make life easier for EU public officials because they will be less likely to have to answer repeated requests about the same subject: once a question has been answered everyone will be able to find the information stored on this website.

    - -

    How does it work?

    -

    It’s very simple: you file a request with the EU via this website. YOu email is automatically sent to the correct EU body. They have the obligation to answer within 15 working days (about three weeks).

    -

    When the EU replies to your request, it gets published on this website and you get a notification. You get to say whether or not you are happy with the answer, to follow up for more information, or to file a confirmatory application (EU jargon meaning an appeal).

    -

    Everyone else gets to see the correspondence and that way they don’t need to ask the same question again.

    - -

    Who can use AsktheEU.org?

    -

    Civil society organisations, journalists, students and academics, whistleblowers and businesses might be especially interested in using the website to obtain information from the EU to carry out their work..or you might be a curious citizen! Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    - -

    Don’t delay: ask a question today!

    - -

    Who built AsktheEU.org?

    -

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid, and is based on mySociety's successful UK website WhatDoTheyKnow.com.

    -

    The Alaveteli software has been used in many other countries including Spain where Access Info Europe runs TuDerechoaSaber.es together with Fundación Ciudadana Civio.

    - -

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    -

    The AsktheEU.org project is supported by <%= link_to 'a number of European and international organisations', help_credits_path %>.

    - - - -

    Who is funding AsktheEU.org?

    -

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    - -

    AsktheEU.org Supporters

    -

    The following organisations form part of the AsktheEU Advisory Group: +

    How Does It Work?

    +

    Who can use AsktheEU.org?

    +

    Who built AsktheEU.org?

    +

    Who is funding AsktheEU.org?

    +

    AsktheEU.org Supporters

    +

    Intellectual Property

    --> + +

    Welcome to AsktheEU.org!

    +

    AsktheEU.org is not an official EU body. It has been built by civil society organizations to help members of the public like you get the information you want about the European Union. It is as easy as asking a question.

    +

    This website will also make life easier for EU public officials because they will be less likely to have to answer repeated requests about the same subject: once a question has been answered everyone will be able to find the information stored on this website.

    + +

    How does it work?

    +

    It’s very simple: you file a request with the EU via this website. YOu email is automatically sent to the correct EU body. They have the obligation to answer within 15 working days (about three weeks).

    +

    When the EU replies to your request, it gets published on this website and you get a notification. You get to say whether or not you are happy with the answer, to follow up for more information, or to file a confirmatory application (EU jargon meaning an appeal).

    +

    Everyone else gets to see the correspondence and that way they don’t need to ask the same question again.

    + +

    Who can use AsktheEU.org?

    +

    Civil society organisations, journalists, students and academics, whistleblowers and businesses might be especially interested in using the website to obtain information from the EU to carry out their work..or you might be a curious citizen! Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    + +

    Don’t delay: ask a question today!

    + +

    Who built AsktheEU.org?

    +

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid, and is based on mySociety's successful UK website WhatDoTheyKnow.com.

    +

    The Alaveteli software has been used in many other countries including Spain where Access Info Europe runs TuDerechoaSaber.es together with Fundación Ciudadana Civio.

    + +

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    +

    The AsktheEU.org project is supported by <%= link_to 'a number of European and international organisations', help_credits_path %>.

    + + + +

    Who is funding AsktheEU.org?

    +

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    + +

    AsktheEU.org Supporters

    +

    The following organisations form part of the AsktheEU Advisory Group: <%= render :partial => 'help/supporters' %> -

    +

    -

    Intellectual Property

    -

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. -

    +

    Intellectual Property

    +

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. +

    diff --git a/lib/views/help/alaveteli.es.html.erb b/lib/views/help/alaveteli.es.html.erb index 4809e1d..61d9040 100644 --- a/lib/views/help/alaveteli.es.html.erb +++ b/lib/views/help/alaveteli.es.html.erb @@ -4,12 +4,12 @@ <%= render :partial => 'sidebar' %>
    - -

    Este sitio web funciona gracias a Alaveteli. Alaveteli es un software libre para formular solicitudes de Libertad de Información (FOI – Freedom of Information) o de Acceso a la Información (ATI – Access to Information). Puede traducirse fácilmente en cualquier idioma y ser adaptado a las variaciones de las leyes de libertad y acceso a la información.

    -

    Alaveteli fue desarrollado inicialmente por mySociety y ha sido mejorado para un uso internacional por varias organizaciones, incluyendo a Access Info Europe, FLOSS Kosova y Zasto Ne en Bosnia.

    -

    El desarrollo de Alaveteli fue patrocinado por diferentes fundaciones y organizaciones benéficas interesadas en la transparencia en el mundo entero. La versión de AsktheEU.org fue patrocinada por la Open Society Fundation.

    -

    ¿Te gustaría un portal Alaveteli en tu país?

    -

    Si te gustaría crear un sitio Alaveteli en tu propio país podemos ayudarte. Se necesitan pocos días para tener el sitio web configurado y listo para el uso, y luego tendrás que dedicar por lo menos una hora a la semana a la moderación y a la administración (más para sitios web con mucho tráfico).

    -

    Puedes leer más en la web de Alaveteli, o escribe un correo al equipo de Alaveteli.

    +

    Este sitio web funciona gracias a Alaveteli. Alaveteli es un software libre para formular solicitudes de Libertad de Información (FOI – Freedom of Information) o de Acceso a la Información (ATI – Access to Information). Puede traducirse fácilmente en cualquier idioma y ser adaptado a las variaciones de las leyes de libertad y acceso a la información.

    +

    Alaveteli fue desarrollado inicialmente por mySociety y ha sido mejorado para un uso internacional por varias organizaciones, incluyendo a Access Info Europe, FLOSS Kosova y Zasto Ne en Bosnia.

    +

    El desarrollo de Alaveteli fue patrocinado por diferentes fundaciones y organizaciones benéficas interesadas en la transparencia en el mundo entero. La versión de AsktheEU.org fue patrocinada por la Open Society Fundation.

    + +

    ¿Te gustaría un portal Alaveteli en tu país?

    +

    Si te gustaría crear un sitio Alaveteli en tu propio país podemos ayudarte. Se necesitan pocos días para tener el sitio web configurado y listo para el uso, y luego tendrás que dedicar por lo menos una hora a la semana a la moderación y a la administración (más para sitios web con mucho tráfico).

    +

    Puedes leer más en la web de Alaveteli, o escribe un correo al equipo de Alaveteli.

    diff --git a/lib/views/help/alaveteli.html.erb b/lib/views/help/alaveteli.html.erb index e2edb29..000e71b 100644 --- a/lib/views/help/alaveteli.html.erb +++ b/lib/views/help/alaveteli.html.erb @@ -4,11 +4,11 @@ <%= render :partial => 'sidebar' %>
    - -

    This website is powered by Alaveteli. Alaveteli is free software for making Freedom of Information (FOI) or access to information (ATI) requests. It can easily be translated into any language, and customised for variations of FOI or ATI law.

    -

    Alaveteli was developed initially by mySociety and is being improved for international use by a number of organisations including Access Info Europe.

    -

    The development of Alaveteli was supported by a number of foundations and charities who are interested in transparency across the world. The AsktheEU.org version was supported by the Open Society Foundation.

    -

    Would you like an Alaveteli portal in your country?

    -

    If you would like to set up an Alaveteli website in your own country, read more on the Alaveteli website, or write to the Alaveteli team by email.

    +

    This website is powered by Alaveteli. Alaveteli is free software for making Freedom of Information (FOI) or access to information (ATI) requests. It can easily be translated into any language, and customised for variations of FOI or ATI law.

    +

    Alaveteli was developed initially by mySociety and is being improved for international use by a number of organisations including Access Info Europe.

    +

    The development of Alaveteli was supported by a number of foundations and charities who are interested in transparency across the world. The AsktheEU.org version was supported by the Open Society Foundation.

    + +

    Would you like an Alaveteli portal in your country?

    +

    If you would like to set up an Alaveteli website in your own country, read more on the Alaveteli website, or write to the Alaveteli team by email.

    diff --git a/lib/views/help/api.es.html.erb b/lib/views/help/api.es.html.erb index 35b8195..630e4db 100644 --- a/lib/views/help/api.es.html.erb +++ b/lib/views/help/api.es.html.erb @@ -4,51 +4,51 @@ <%= render :partial => 'sidebar' %>
    - - -

    Introducción

    -

    El proyecto AsktheEU.org funciona de acuerdo con los principios de los datos abiertos, disponibles para los programadores que quieran utilizarlos en otros sitios web y software.

    -

    AsktheEU.org todavía no tiene un API completo pero vamos gradualmente añadiendo una gran cantidad de cosas que semejan en el uso a un API, según requieren los programadores.

    - -

    Enlaces a nuevas solicitudes

    -

    Para animar tus usuarios a entrar en contacto con una autoridad pública específica utiliza URLs de la forma:

    -
    - <%= link_to new_request_to_body_url(:url_name => "european_central_bank") , new_request_to_body_url(:url_name => "european_central_bank") %> -
    -

    Estos son los parámetros que puedes añadir a las URLs, bien en la URL en sí, bien desde un formulario:

    - -
      -
    • title - título predefinido de la nueva solicitud.
      • -
    • default_letter - texto predefinido del cuerpo de la carta. La formula de encabezamiento (Querido...) y la despedida (Un saludo...) se añadirán al comienzo y al final.
      • -
    • body - en alternativa a default_letter esto pone como predefinido el texto entero de la solicitud dejándote la posibilidad de personalizar el saludo y la despedida.
      • -
    • tags - lista de etiquetas separadas con espacios, para que puedas buscar y enlazar posteriormente a las solicitudes realizadas, p.ej. openlylocal spending_id:12345. Los dos puntos (:) indican que la etiqueta contiene un valor ('machine tag'), que puede incluir puntos.
      • -
    - -

    Feeds RSS (en realidad, Atom)

    -

    En la mayoría de las páginas que incluyen solicitudes de acceso a la información hay feeds Atom que puedes utilizar para obtener actualizaciones y enlaces en formato XML. Puedes encontrar el URL del feed Atom con una de las siguientes opciones: -

      -
    • Busca el <%= image_tag("feed-16.png", :alt => "") %>enlace al feed RSS.
      • -
    • Examina la declaración <link rel="alternate" type="application/atom+xml"> en la cabecera del código HTML.
      • -
    • Añade /feed al final de la URL.
      • -
    -

    - -

    En particular, incluso las búsquedas avanzadas soportan feeds en formato Atom. Puedes hacer todo tipo de cosa con este formato, como consultas por autoridad, por tipo de archivo, por fecha o por estado. Para más detalles véase los <%= link_to 'consejos de la búsqueda avanzada', advanced_search_path %>.

    - -

    Datos estructurados en JSON

    -

    Bastantes páginas tienen una versión JSON que permite bajar informaciones sobre los objetos en una forma estructurada. Para encontrarlos: -

      -
    • Añade .json al final de la URL.
      • -
    • Busca la declaración <link rel="alternate" type="application/json"> en la cabecera del código HTML.
      • -
    -

    - -

    Solicitudes, usuarios y autoridades, todos tienen una versión JSON con informaciones básicas sobre ellos. Cada formato Atom tiene un equivalente JSON con informaciones sobre los objetos incluidos en el feed.

    - -

    Información sobre todos los organismos públicos de la UE

    -

    - Una fichero CSV con información sobre todos los organismos de la UE está disponible en el sitio web de AsktheEU.org: <%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> -

    + + +

    Introducción

    +

    El proyecto AsktheEU.org funciona de acuerdo con los principios de los datos abiertos, disponibles para los programadores que quieran utilizarlos en otros sitios web y software.

    +

    AsktheEU.org todavía no tiene un API completo pero vamos gradualmente añadiendo una gran cantidad de cosas que semejan en el uso a un API, según requieren los programadores.

    + +

    Enlaces a nuevas solicitudes

    +

    Para animar tus usuarios a entrar en contacto con una autoridad pública específica utiliza URLs de la forma:

    +
    + <%= link_to new_request_to_body_url(:url_name => "european_central_bank") , new_request_to_body_url(:url_name => "european_central_bank") %> +
    +

    Estos son los parámetros que puedes añadir a las URLs, bien en la URL en sí, bien desde un formulario:

    + +
      +
    • title - título predefinido de la nueva solicitud.
      • +
    • default_letter - texto predefinido del cuerpo de la carta. La formula de encabezamiento (Querido...) y la despedida (Un saludo...) se añadirán al comienzo y al final.
      • +
    • body - en alternativa a default_letter esto pone como predefinido el texto entero de la solicitud dejándote la posibilidad de personalizar el saludo y la despedida.
      • +
    • tags - lista de etiquetas separadas con espacios, para que puedas buscar y enlazar posteriormente a las solicitudes realizadas, p.ej. openlylocal spending_id:12345. Los dos puntos (:) indican que la etiqueta contiene un valor ('machine tag'), que puede incluir puntos.
      • +
    + +

    Feeds RSS (en realidad, Atom)

    +

    En la mayoría de las páginas que incluyen solicitudes de acceso a la información hay feeds Atom que puedes utilizar para obtener actualizaciones y enlaces en formato XML. Puedes encontrar el URL del feed Atom con una de las siguientes opciones: +

      +
    • Busca el <%= image_tag("feed-16.png", :alt => "") %>enlace al feed RSS.
      • +
    • Examina la declaración <link rel="alternate" type="application/atom+xml"> en la cabecera del código HTML.
      • +
    • Añade /feed al final de la URL.
      • +
    +

    + +

    En particular, incluso las búsquedas avanzadas soportan feeds en formato Atom. Puedes hacer todo tipo de cosa con este formato, como consultas por autoridad, por tipo de archivo, por fecha o por estado. Para más detalles véase los <%= link_to 'consejos de la búsqueda avanzada', advanced_search_path %>.

    + +

    Datos estructurados en JSON

    +

    Bastantes páginas tienen una versión JSON que permite bajar informaciones sobre los objetos en una forma estructurada. Para encontrarlos: +

      +
    • Añade .json al final de la URL.
      • +
    • Busca la declaración <link rel="alternate" type="application/json"> en la cabecera del código HTML.
      • +
    +

    + +

    Solicitudes, usuarios y autoridades, todos tienen una versión JSON con informaciones básicas sobre ellos. Cada formato Atom tiene un equivalente JSON con informaciones sobre los objetos incluidos en el feed.

    + +

    Información sobre todos los organismos públicos de la UE

    +

    + Una fichero CSV con información sobre todos los organismos de la UE está disponible en el sitio web de AsktheEU.org: <%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> +

    Por favor contáctanos si necesitas funcionalidad en el API que todavía no esté aquí. Es un trabajo en proceso, y añadimos cosas cuando la gente nos lo pide.

    diff --git a/lib/views/help/api.html.erb b/lib/views/help/api.html.erb index d19fd09..d1b1815 100644 --- a/lib/views/help/api.html.erb +++ b/lib/views/help/api.html.erb @@ -4,61 +4,61 @@ <%= render :partial => 'sidebar' %>
    - -

    Introduction

    -

    The AsktheEU.org project runs according to open data principles and we make the data available to programmers who want to use the data in other websites and software.

    -

    AsktheEU.org does not have a full API yet, but we are gradually adding lots of things that are similar in use to an API as they are requested.

    -

    Linking to new requests

    -

    To encourage your users to make links to a particular public authority, use URLs of the form:

    -
    - <%= link_to new_request_to_body_url(:url_name => "european_central_bank") , new_request_to_body_url(:url_name => "european_central_bank") %> -
    -

    These are the parameters you can add to those URLs, either in the URL or from a form.

    +

    Introduction

    +

    The AsktheEU.org project runs according to open data principles and we make the data available to programmers who want to use the data in other websites and software.

    +

    AsktheEU.org does not have a full API yet, but we are gradually adding lots of things that are similar in use to an API as they are requested.

    -
      -
    • title - default summary of the new request.
      • -
    • default_letter - default text of the body of the letter. The salutation (Dear...) and signoff (Yours...) are wrapped round this.
      • -
    • body - as an alternative to default_letter, this sets the default entire text of the request, so you can customise the salutation and signoff.
      • -
    • tags - space separated list of tags, so you can find and link up any requests made later, e.g. openlylocal spending_id:12345. The : indicates it is a machine tag. The values of machine tags may also include colons, useful for URIs.
      • -
    +

    Linking to new requests

    +

    To encourage your users to make links to a particular public authority, use URLs of the form:

    +
    + <%= link_to new_request_to_body_url(:url_name => "european_central_bank") , new_request_to_body_url(:url_name => "european_central_bank") %> +
    +

    These are the parameters you can add to those URLs, either in the URL or from a form.

    -

    RSS (actually, Atom) feeds

    -

    There are Atom feeds on most pages which list access to information requests, which you can - use to get updates and links in XML format. Find the URL of the Atom feed in - one of these ways: -

      -
    • Look for the <%= image_tag("feed-16.png", :alt => "") %>RSS feed links.
      • -
    • Examine the <link rel="alternate" type="application/atom+xml"> tag in the head of the HTML.
      • -
    • Add /feed to the start of another URL.
      • -
    -

    +
      +
    • title - default summary of the new request.
      • +
    • default_letter - default text of the body of the letter. The salutation (Dear...) and signoff (Yours...) are wrapped round this.
      • +
    • body - as an alternative to default_letter, this sets the default entire text of the request, so you can customise the salutation and signoff.
      • +
    • tags - space separated list of tags, so you can find and link up any requests made later, e.g. openlylocal spending_id:12345. The : indicates it is a machine tag. The values of machine tags may also include colons, useful for URIs.
      • +
    -

    In particular, even complicated search queries have Atom feeds. - You can do all sorts of things with them, such as query by authority, by file - type, by date range, or by status. See the <%= link_to 'advanced search tips', advanced_search_path %> - for details.

    +

    RSS (actually, Atom) feeds

    +

    There are Atom feeds on most pages which list access to information requests, which you can + use to get updates and links in XML format. Find the URL of the Atom feed in + one of these ways: +

      +
    • Look for the <%= image_tag("feed-16.png", :alt => "") %>RSS feed links.
      • +
    • Examine the <link rel="alternate" type="application/atom+xml"> tag in the head of the HTML.
      • +
    • Add /feed to the start of another URL.
      • +
    +

    -

    JSON structured data

    -

    Quite a few pages have JSON versions, which let you download information about - objects in a structured form. Find them by: -

      -
    • Adding .json to the end of the URL.
      • -
    • Look for the <link rel="alternate" type="application/json"> tag in the head of the HTML.
      • -
    -

    +

    In particular, even complicated search queries have Atom feeds. + You can do all sorts of things with them, such as query by authority, by file + type, by date range, or by status. See the <%= link_to 'advanced search tips', advanced_search_path %> + for details.

    -

    Requests, users and authorities all have JSON versions containing basic - information about them. Every Atom feed has a JSON equivalent, containing - information about the list of events in the feed. -

    - -

    Spreadsheet of all authorities

    -

    - A spreadsheet file listing every body in AsktheEU.org is available: - <%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> -

    +

    JSON structured data

    +

    Quite a few pages have JSON versions, which let you download information about + objects in a structured form. Find them by: +

      +
    • Adding .json to the end of the URL.
      • +
    • Look for the <link rel="alternate" type="application/json"> tag in the head of the HTML.
      • +
    +

    + +

    Requests, users and authorities all have JSON versions containing basic + information about them. Every Atom feed has a JSON equivalent, containing + information about the list of events in the feed. +

    + +

    Spreadsheet of all authorities

    +

    + A spreadsheet file listing every body in AsktheEU.org is available: + <%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> +

    Please contact us if you need an API feature that isn't there yet. It's very much a work in progress, and we do add things when people ask us to.

    diff --git a/lib/views/help/contact.es.html.erb b/lib/views/help/contact.es.html.erb index 1a42f10..d9002e8 100644 --- a/lib/views/help/contact.es.html.erb +++ b/lib/views/help/contact.es.html.erb @@ -5,33 +5,33 @@ <%= render :partial => 'sidebar' %>
    - -

    Nos encantaría hablar contigo. Por favor usa una de estos métodos para comunicarte con nosotros:

    - -

    Correo electrónico (email)

    -

    Escribe al equipo de AsktheEU.org en: team@asktheeu.org

    -

    Puedes escribirnos en ingles, francés, alemán o español. Intentamos responder a los mensajes en 24-48 horas.

    - -

    Teléfono

    -

    Puedes llamarnos y hablar con nosotros en inglés, francés, alemán o español:

    -
      -
    • Oficina (10-19 hora de Madrid): +34 91 366 5344
      • -
    • Móvil (cualquier hora): + 34 667 685 319
      • -
    - -

    Twitter

    -

    - Síguenos en Twitter: - - - -

    - -

    Dirección postal

    -

    Access Info Europe
    - Calle Príncipe de Anglona 5, 2c
    - 28005 Madrid
    - España

    - + +

    Nos encantaría hablar contigo. Por favor usa una de estos métodos para comunicarte con nosotros:

    + +

    Correo electrónico (email)

    +

    Escribe al equipo de AsktheEU.org en: team@asktheeu.org

    +

    Puedes escribirnos en ingles, francés, alemán o español. Intentamos responder a los mensajes en 24-48 horas.

    + +

    Teléfono

    +

    Puedes llamarnos y hablar con nosotros en inglés, francés, alemán o español:

    +
      +
    • Oficina (10-19 hora de Madrid): +34 91 366 5344
      • +
    • Móvil (cualquier hora): + 34 667 685 319
      • +
    + +

    Twitter

    +

    + Síguenos en Twitter: + + + +

    + +

    Dirección postal

    +

    Access Info Europe
    + Calle Príncipe de Anglona 5, 2c
    + 28005 Madrid
    + España

    +
    diff --git a/lib/views/help/contact.html.erb b/lib/views/help/contact.html.erb index ee0c797..72f1c2f 100644 --- a/lib/views/help/contact.html.erb +++ b/lib/views/help/contact.html.erb @@ -5,33 +5,33 @@ <%= render :partial => 'sidebar' %>
    - -

    We'd love to hear from you. Please use one of the following ways to contact us:

    -

    Email

    -

    Write to the AsktheEU.org team here: team@asktheeu.org

    -

    You can write to us in English, French, or Spanish. We aim to answer messages within 24-48 hours.

    +

    We'd love to hear from you. Please use one of the following ways to contact us:

    -

    Telephone

    -

    You can call us in English, French, or Spanish on the following numbers:

    -
      -
    • Office number (10-19 hrs CET): +34 91 365 6558
      • -
    • Main mobile (any time): + 34 667 685 319
      • -
    +

    Email

    +

    Write to the AsktheEU.org team here: team@asktheeu.org

    +

    You can write to us in English, French, or Spanish. We aim to answer messages within 24-48 hours.

    -

    Twitter

    -

    +

    Telephone

    +

    You can call us in English, French, or Spanish on the following numbers:

    +
      +
    • Office number (10-19 hrs CET): +34 91 365 6558
      • +
    • Main mobile (any time): + 34 667 685 319
      • +
    + +

    Twitter

    +

    Follow us in Twitter: -

    +

    -

    Postal Address

    -

    Access Info Europe
    - Cava San Miguel 8 4C
    - 28005 Madrid
    - Spain

    +

    Postal Address

    +

    Access Info Europe
    + Cava San Miguel 8 4C
    + 28005 Madrid
    + Spain

    diff --git a/lib/views/help/credits.html.erb b/lib/views/help/credits.html.erb index eb6a664..2dc5c43 100644 --- a/lib/views/help/credits.html.erb +++ b/lib/views/help/credits.html.erb @@ -4,21 +4,21 @@ <%= render :partial => 'sidebar' %>
    - -

    Special thanks for those who contributed to the AsktheEU.org website, including: -

      -
    • The dedicated Access Info Europe team of Helen Darbishire, Pam Bartlett, Kersti Wissenbach, Lydia Medland, Victoria Anderica, Alvaro Rodriguez, Andreas Pavlou, and Alicia Costas for the long hours fuelled only by dark chocolate and cheesy waffles.
      • -
    • All our volunteer translators for making it multilingual: Europe is a smaller and better place when we can all communicate!
      • -
    • David Cabo for being at the heart of putting AsktheEU.org together and for keeping a cool head throughout (thanks also for the four bags of coffee!)
      • -
    • Diego Berjon for great designs and super fast turn-around the many times we decided to change something;
      • -
    • Tom Steinberg, Seb Bacon and Francis Irving, and all at mySociety – an organisation full of innovative ideas for making governments more accountable and the community spirit to share them worldwide.
      • -
    • Daniel Dietrich of the Open Knowledge Foundation Germany for the foresight to reserve the domain name a long time ago, and then for sharing it with us, along with his moral and practical support;
      • -
    • Jack Thurston of EUTransparency.org, FarmSubsidy.org and FishSubsidy.org for the other domain name (yes, we want it!) and for the inspiration of all you have done to make the EU more transparent.
      • -
    • Felipe Heusser and the team at Ciudadano Inteligente and the Acceso Inteligente project in Chile for sharing experience and style;
      • -
    • Boris Vergara Godoy of www.parabolaconstante.com for so effectively turning a Chilean video into a European one, including with a jazzy Ode to Joy;
      • -
    • Darius Cuplinkas, Janet Haven, and Jerzy Celichowski at the Open Society Information Program for supporting the internationalisation of the Alaveteli software that underpins this website.
      • -
    • Valon Brestovci and the team at FLOSS Kosova for sharing their learning curve with us.
      • -
    • Front page picture of EU flag by Rock Cohen (licensed CC-BY-SA).
      • -
    -

    + +

    Special thanks for those who contributed to the AsktheEU.org website, including: +

      +
    • The dedicated Access Info Europe team of Helen Darbishire, Pam Bartlett, Kersti Wissenbach, Lydia Medland, Victoria Anderica, Alvaro Rodriguez, Andreas Pavlou, and Alicia Costas for the long hours fuelled only by dark chocolate and cheesy waffles.
      • +
    • All our volunteer translators for making it multilingual: Europe is a smaller and better place when we can all communicate!
      • +
    • David Cabo for being at the heart of putting AsktheEU.org together and for keeping a cool head throughout (thanks also for the four bags of coffee!)
      • +
    • Diego Berjon for great designs and super fast turn-around the many times we decided to change something;
      • +
    • Tom Steinberg, Seb Bacon and Francis Irving, and all at mySociety – an organisation full of innovative ideas for making governments more accountable and the community spirit to share them worldwide.
      • +
    • Daniel Dietrich of the Open Knowledge Foundation Germany for the foresight to reserve the domain name a long time ago, and then for sharing it with us, along with his moral and practical support;
      • +
    • Jack Thurston of EUTransparency.org, FarmSubsidy.org and FishSubsidy.org for the other domain name (yes, we want it!) and for the inspiration of all you have done to make the EU more transparent.
      • +
    • Felipe Heusser and the team at Ciudadano Inteligente and the Acceso Inteligente project in Chile for sharing experience and style;
      • +
    • Boris Vergara Godoy of www.parabolaconstante.com for so effectively turning a Chilean video into a European one, including with a jazzy Ode to Joy;
      • +
    • Darius Cuplinkas, Janet Haven, and Jerzy Celichowski at the Open Society Information Program for supporting the internationalisation of the Alaveteli software that underpins this website.
      • +
    • Valon Brestovci and the team at FLOSS Kosova for sharing their learning curve with us.
      • +
    • Front page picture of EU flag by Rock Cohen (licensed CC-BY-SA).
      • +
    +

    diff --git a/lib/views/help/help_out.de.html.erb b/lib/views/help/help_out.de.html.erb index 67d652b..b86f769 100644 --- a/lib/views/help/help_out.de.html.erb +++ b/lib/views/help/help_out.de.html.erb @@ -4,20 +4,20 @@ <%= render :partial => 'sidebar' %>
    - -

    Sehr gerne!

    -

    Es gibt vier Möglichkeiten uns zu helfen:

    -
      -
    • Werden Sie AsktheEU.org Internet-Volontär/in und helf uns die Seite zu pflegen. - Klicken Sie hier, um uns zu schreiben.
      • -
    • Spenden Sie: wir sind ein eingeschriebener Verein und leben von Spenden und Fördergeldern.
      • -
    • - Erzählen Sie Ihren Freunden von uns.
      - -
      • -
    • - Tweet über us!
      - -
      • -
    + +

    Sehr gerne!

    +

    Es gibt vier Möglichkeiten uns zu helfen:

    +
      +
    • Werden Sie AsktheEU.org Internet-Volontär/in und helf uns die Seite zu pflegen. + Klicken Sie hier, um uns zu schreiben.
      • +
    • Spenden Sie: wir sind ein eingeschriebener Verein und leben von Spenden und Fördergeldern.
      • +
    • + Erzählen Sie Ihren Freunden von uns.
      + +
      • +
    • + Tweet über us!
      + +
      • +
    diff --git a/lib/views/help/help_out.es.html.erb b/lib/views/help/help_out.es.html.erb index da54c3f..72d5e5d 100644 --- a/lib/views/help/help_out.es.html.erb +++ b/lib/views/help/help_out.es.html.erb @@ -4,19 +4,19 @@ <%= render :partial => 'sidebar' %>
    - -

    ¡Sí, por favor!

    -

    Puedes ayudar de cuatro maneras:

    -
      -
    • Puedes convertirte en voluntario online de AsktheEU.org y ayudar a mantener la página. Escríbenos a team@asktheeu.org. Necesitamos moderadores/webmasters, traductores y programadores.
      • -
    • Haciendo una donación: somos una asociación registrada que se financia a través de subvenciones y donaciones.
      • -
    • - Habla a tus amigos sobre el proyecto, escribe sobre él, compártelo.
      - -
      • -
    • - ¡Publica tweets sobre nosotros!
      - -
      • -
    + +

    ¡Sí, por favor!

    +

    Puedes ayudar de cuatro maneras:

    +
      +
    • Puedes convertirte en voluntario online de AsktheEU.org y ayudar a mantener la página. Escríbenos a team@asktheeu.org. Necesitamos moderadores/webmasters, traductores y programadores.
      • +
    • Haciendo una donación: somos una asociación registrada que se financia a través de subvenciones y donaciones.
      • +
    • + Habla a tus amigos sobre el proyecto, escribe sobre él, compártelo.
      + +
      • +
    • + ¡Publica tweets sobre nosotros!
      + +
      • +
    diff --git a/lib/views/help/help_out.html.erb b/lib/views/help/help_out.html.erb index 437ef60..c6ea1be 100644 --- a/lib/views/help/help_out.html.erb +++ b/lib/views/help/help_out.html.erb @@ -4,19 +4,19 @@ <%= render :partial => 'sidebar' %>
    - -

    Yes please!

    -

    There are four ways you can help:

    -
      -
    • Become an AsktheEU.org volunteer and help maintain the site from our office in Madrid. Write to us at team@asktheeu.org. We need moderators/webmasters, translators and programmers.
      • -
    • Make a donation: we are a registered association and run on grants and donations.
      • -
    • - Tell your friends about it, write about it, share it.
      - -
      • -
    • - Tweet about us!
      - -
      • -
    + +

    Yes please!

    +

    There are four ways you can help:

    +
      +
    • Become an AsktheEU.org volunteer and help maintain the site from our office in Madrid. Write to us at team@asktheeu.org. We need moderators/webmasters, translators and programmers.
      • +
    • Make a donation: we are a registered association and run on grants and donations.
      • +
    • + Tell your friends about it, write about it, share it.
      + +
      • +
    • + Tweet about us!
      + +
      • +
    diff --git a/lib/views/help/officers.de.html.erb b/lib/views/help/officers.de.html.erb index 1f931ce..49b94f2 100644 --- a/lib/views/help/officers.de.html.erb +++ b/lib/views/help/officers.de.html.erb @@ -4,68 +4,68 @@ <%= render :partial => 'sidebar' %>
    - -

    Was ist AsktheEU?

    -

    Anfragenbearbeitung

    -

    Datenschutzaspekte

    - -

    Was ist AsktheEU?

    - -

    Ich bin hier durch einen Link in einer Dokumentenanfrage. Was hat es mit dieser Seite auf sich?

    -

    AsktheEU.org ist eine Internetseite der Nichtregierungs-Menschenrechtsorganisation Access Info Europe. Die Seite hilft Menschen wie Ihnen Dokumente und Informationen von der Europäischen Union anzufragen und die Antworten mit der Öffentlichkeit zu teilen.

    -

    Die erhaltene Anfrage wurde von jemanden über AsktheEU.org gestellt.

    -

    Sie sollten auf diese Anfrage genauso reagieren, wie Sie dies mit jeder anderen Dokumentenanfage auch tun würden. Der einzige Unterschied ist, dass Ihre Antwort automatisch im Internet veröffentlicht wird.

    -

    Sollten Sie Datenschutz- odere andere Zweifel haben, lesen Sie bitte die unten aufgeführten Antworten.

    -

    Vielleicht möchten Sie auch den Absatz <%= link_to 'Über AsktheEU.org', help_about_path %> lesen, um mehr über die Funktion der Seite aus Anwendersicht zu erfahren.

    -

    Sie können auf der Seite auch nach Ihrer Behörde suchen und den Status einer jede über diese Seite gestellte Anfrage einsehen.

    -

    Und zu guten Schluss begrüßen wir Kommentare und Gedanken von IFG-Beamten - setzen Sie sich gerne mit <%= link_to 'uns', help_contact_path %> in Verbindung!

    - -

    Warum veröffentlichen Sie Antworten auf IFG-Anfragen?

    -

    Wir glauben dass dies viele Vorteile mit sich bringt. Am wichtigsten, es wird das Interesse der Öffentlichkeit bestärken und diese unterstützen sich stärker in die Arbeit der Europäischen Union einzubringen.

    -

    Wir hoffen auch, dass somit die Anzahl doppelter Anfragen an die EU-Behörden reduziert werden.

    -

    Da Antworten auf Dokumentanfragen öffentliche Informationen enthalten, welche von jedermann jederzeit erneut von der entsprechenden Behörde anfragen könnte, gibt es keinen Grund die Informationen nicht zu veröffentlichen.

    - -

    Sind die Anfragensteller richtige Personen?

    -

    Ja. Um eine Übersicht über die Antworten zu behalten, verwenden wir computer-generierte Email-Adressen für jede Anfrage. Dennoch muss jedern Nutzer sich mit einer eindeutig verifizierbaren Email-Adresse auf der Seite registrieren bevor er/sie eine Anfrage stellen kann. Sie können über die Suchfunktion der Seite Listen der Anfragen eines jeden Nutzers finden.

    - -

    AsktheEU.org stellt extrem viele Anfragen!

    -

    AsktheEU.org stellt keinerlei Anfragen. Wir senden Anfragen im Auftrag unserer Nutzer, welche wirkliche Personen sind, die Informationen Anfragen, in welchen sie Interesse haben.

    - -

    Anfragenbearbeitung

    - -

    Ich sehe eine Anfrage auf AsktheEU.org, obwohl wir diese niemals per Email erhalten haben!

    -

    Wenn eine Anfrage auf der Seite angezeigt wird, haben wir versucht disen der entsprechenden Behörde pre Email zu senden. Jegliche Fehlermeldung wird automatisch auf der Seite angezeigt.

    -

    Die von uns genutzte Adresse sehen Sie über den Link ´IFG-Emailadressen ansehen´, welcher bei Auswahl der jeweiligen Behörde über unsere Seite in der linken Spalte angezeigt wird.

    -

    Bitte seien Sie so freundlich sich <%= link_to 'mit uns', help_contact_path %> in Verbindung zu setzen, falls eine geeignetere Adresse zur Verfügung steht.

    -

    Es kann vorkommen, dass Anfragen von Spamfiltern blockiert werden. Um sicherzustellen, dass dies nicht vorkommt, bitten Sie Ihre IT-Abteilung alle Email-Adressen mit @asktheeu.org auf die Ausnahmeliste zu setzen.

    -

    Auf Anfrage senden wir jede Anfrage erneut und/oder stellen technische Sendedetails zur Verfügung, um IT-Abteilungen die Verfolgung von Emails zu ermöglichen.

    - -

    Wie berechnen Sie die auf der Anfragenseite angezeigte Frist?

    -

    Wir kalkulieren 15 Werktage im Rahmen der Verordnung 1049/2001, welche für viele EU-Institutionen bindend ist.

    -

    Wir beginnen die Tage mit Beginn des ersten Werktages nach der Versendung der Anfrage zu zählen. Sollte die Anfrage an einem Arbeitstag gesendet worden sein, so zählen wir ab dem folgenden Werktag.

    -

    Erinnerung: Dies ist der maximale Zeitraum in Berufung auf Verordnung 1049/2001: Ein Antrag auf Zugang zu einem Dokument wird unverzüglich bearbeitet. (Artikel 7.1)

    -

    Weiter heißt es: Dem Antragsteller wird eine Empfangsbescheinigung zugesandt. (Artikel 7.1)

    -

    Und dann kommen wir zum maximalen Zeitrahmen: Binnen fünfzehn Arbeitstagen nach Registrierung des Antrags gewährt das Organ entweder Zugang zu dem angeforderten Dokument und macht es innerhalb dieses Zeitraums gemäß Artikel 10 zugänglich oder informiert den Antragsteller schriftlich über die Gründe für die vollständige oder teilweise Ablehnung und über dessen Recht, gemäß Absatz 2 dieses Artikels einen Zweitantrag zu stellen. (Artikel 7.1)

    - -

    Wie handhaben Sie Fristverlängerungen?

    -

    Für maximal 15 Werktage sind Fristverlängerungen sind EU-rechtlich erlaubt.

    -

    In Ausnahmenfällen, wie beispielsweise bei Antworten auf eine Anfrage bezüglich sehr großen Dokumenten oder einer großen Anzahl von Dokumenten kann die Frist, wie in Artikel 1 beschrieben, um 15 Tage verlängert werden. Voraussetzung hierfür ist, dass der Anfragensteller vorab, mit Angabe ausführlicher Gründe, benachrichtigt wird. (Artikel 7.3)

    -

    Beachten Sie, dass Sie die Anfragensteller benachrichtigen müssen. Es reicht bereits eine Email von einem oder zwei Sätzen, dass es sich bei der Bearbeitung um eine gesetzliche Verpflichtung handelt. Dies sollte so schnell wie möglich und nicht erst 14 Tage nach der Anfrage geschehen.

    -

    Wir sind uns bewusst, dass die Beantwortung von Anfragen für EU-Beamte häufig mit harter Arbeit verbunden ist, welche der von Öffentlichkeit verborgen bleibt. Diese Komplexität wird sichtbar, indem Sie die Öffentlichkeit durch regelmässige Kommunication mit den Anfragenstellern informieren.

    - -

    Wie beantworte ich die Anfrage?

    -

    Antworten Sie einfach ganz normal auf die Anfrage. Die Antwort wird and den Anfragensteller übermittelt und gleichzeitig auf der AsktheEU.org Seite veröffentlicht.

    - -

    Wie kann ich eine große Datei senden, welche nicht per Email übermittelbar ist?

    -

    Anstatt eine Email zu senden können Sie direkt über Ihren Webbrowser antworten und dort auch Dateien hochladen. Um dies zu tun, wählen Sie ´auf Anfrage antworte´ am Ende der Anfragenseite. Sollte die Datei zu groß sein (über 50 MB).

    - -

    Datenschutzaspekte

    - -

    Warum veröffentlichen Sie die Namen von Beamten und die Inhalte von Emails?

    -

    We consider what officers or servants do in the course of their employment to be public information. We will only remove content in exceptional circumstances, see our <%= link_to 'take down policy', help_privacy_path(:anchor=>'takedown') %>.

    - -

    Veröffentlichen Sie Email-Adressen und Handynummern?

    -

    Um Spam vorzubeugen entfernen wir die meißten Email-Adressen und Handynummern automatisch aus Antworten auf gestellte Anfragen. Bitten setzen Sie sich <%= link_to 'mit uns', help_contact_path %> in Verbindung, falls wir eine vergessen haben sollten. Aus technischen Gründen entfernen wir diese nicht immer aus Dateianhängen, wie bestimmten PDFs.

    -

    Falls Sie eine Adresse benötigen, die wir entfernt haben, setzen Sie sich bitte <%= link_to 'mit uns', help_contact_path %> in Verbindung. Manchmal bildet eine Email-Adresse eine relevante Antwortkomponente und wir werden sie verdeckt in einem Kommentar posten.

    + +

    Was ist AsktheEU?

    +

    Anfragenbearbeitung

    +

    Datenschutzaspekte

    + +

    Was ist AsktheEU?

    + +

    Ich bin hier durch einen Link in einer Dokumentenanfrage. Was hat es mit dieser Seite auf sich?

    +

    AsktheEU.org ist eine Internetseite der Nichtregierungs-Menschenrechtsorganisation Access Info Europe. Die Seite hilft Menschen wie Ihnen Dokumente und Informationen von der Europäischen Union anzufragen und die Antworten mit der Öffentlichkeit zu teilen.

    +

    Die erhaltene Anfrage wurde von jemanden über AsktheEU.org gestellt.

    +

    Sie sollten auf diese Anfrage genauso reagieren, wie Sie dies mit jeder anderen Dokumentenanfage auch tun würden. Der einzige Unterschied ist, dass Ihre Antwort automatisch im Internet veröffentlicht wird.

    +

    Sollten Sie Datenschutz- odere andere Zweifel haben, lesen Sie bitte die unten aufgeführten Antworten.

    +

    Vielleicht möchten Sie auch den Absatz <%= link_to 'Über AsktheEU.org', help_about_path %> lesen, um mehr über die Funktion der Seite aus Anwendersicht zu erfahren.

    +

    Sie können auf der Seite auch nach Ihrer Behörde suchen und den Status einer jede über diese Seite gestellte Anfrage einsehen.

    +

    Und zu guten Schluss begrüßen wir Kommentare und Gedanken von IFG-Beamten - setzen Sie sich gerne mit <%= link_to 'uns', help_contact_path %> in Verbindung!

    + +

    Warum veröffentlichen Sie Antworten auf IFG-Anfragen?

    +

    Wir glauben dass dies viele Vorteile mit sich bringt. Am wichtigsten, es wird das Interesse der Öffentlichkeit bestärken und diese unterstützen sich stärker in die Arbeit der Europäischen Union einzubringen.

    +

    Wir hoffen auch, dass somit die Anzahl doppelter Anfragen an die EU-Behörden reduziert werden.

    +

    Da Antworten auf Dokumentanfragen öffentliche Informationen enthalten, welche von jedermann jederzeit erneut von der entsprechenden Behörde anfragen könnte, gibt es keinen Grund die Informationen nicht zu veröffentlichen.

    + +

    Sind die Anfragensteller richtige Personen?

    +

    Ja. Um eine Übersicht über die Antworten zu behalten, verwenden wir computer-generierte Email-Adressen für jede Anfrage. Dennoch muss jedern Nutzer sich mit einer eindeutig verifizierbaren Email-Adresse auf der Seite registrieren bevor er/sie eine Anfrage stellen kann. Sie können über die Suchfunktion der Seite Listen der Anfragen eines jeden Nutzers finden.

    + +

    AsktheEU.org stellt extrem viele Anfragen!

    +

    AsktheEU.org stellt keinerlei Anfragen. Wir senden Anfragen im Auftrag unserer Nutzer, welche wirkliche Personen sind, die Informationen Anfragen, in welchen sie Interesse haben.

    + +

    Anfragenbearbeitung

    + +

    Ich sehe eine Anfrage auf AsktheEU.org, obwohl wir diese niemals per Email erhalten haben!

    +

    Wenn eine Anfrage auf der Seite angezeigt wird, haben wir versucht disen der entsprechenden Behörde pre Email zu senden. Jegliche Fehlermeldung wird automatisch auf der Seite angezeigt.

    +

    Die von uns genutzte Adresse sehen Sie über den Link ´IFG-Emailadressen ansehen´, welcher bei Auswahl der jeweiligen Behörde über unsere Seite in der linken Spalte angezeigt wird.

    +

    Bitte seien Sie so freundlich sich <%= link_to 'mit uns', help_contact_path %> in Verbindung zu setzen, falls eine geeignetere Adresse zur Verfügung steht.

    +

    Es kann vorkommen, dass Anfragen von Spamfiltern blockiert werden. Um sicherzustellen, dass dies nicht vorkommt, bitten Sie Ihre IT-Abteilung alle Email-Adressen mit @asktheeu.org auf die Ausnahmeliste zu setzen.

    +

    Auf Anfrage senden wir jede Anfrage erneut und/oder stellen technische Sendedetails zur Verfügung, um IT-Abteilungen die Verfolgung von Emails zu ermöglichen.

    + +

    Wie berechnen Sie die auf der Anfragenseite angezeigte Frist?

    +

    Wir kalkulieren 15 Werktage im Rahmen der Verordnung 1049/2001, welche für viele EU-Institutionen bindend ist.

    +

    Wir beginnen die Tage mit Beginn des ersten Werktages nach der Versendung der Anfrage zu zählen. Sollte die Anfrage an einem Arbeitstag gesendet worden sein, so zählen wir ab dem folgenden Werktag.

    +

    Erinnerung: Dies ist der maximale Zeitraum in Berufung auf Verordnung 1049/2001: Ein Antrag auf Zugang zu einem Dokument wird unverzüglich bearbeitet. (Artikel 7.1)

    +

    Weiter heißt es: Dem Antragsteller wird eine Empfangsbescheinigung zugesandt. (Artikel 7.1)

    +

    Und dann kommen wir zum maximalen Zeitrahmen: Binnen fünfzehn Arbeitstagen nach Registrierung des Antrags gewährt das Organ entweder Zugang zu dem angeforderten Dokument und macht es innerhalb dieses Zeitraums gemäß Artikel 10 zugänglich oder informiert den Antragsteller schriftlich über die Gründe für die vollständige oder teilweise Ablehnung und über dessen Recht, gemäß Absatz 2 dieses Artikels einen Zweitantrag zu stellen. (Artikel 7.1)

    + +

    Wie handhaben Sie Fristverlängerungen?

    +

    Für maximal 15 Werktage sind Fristverlängerungen sind EU-rechtlich erlaubt.

    +

    In Ausnahmenfällen, wie beispielsweise bei Antworten auf eine Anfrage bezüglich sehr großen Dokumenten oder einer großen Anzahl von Dokumenten kann die Frist, wie in Artikel 1 beschrieben, um 15 Tage verlängert werden. Voraussetzung hierfür ist, dass der Anfragensteller vorab, mit Angabe ausführlicher Gründe, benachrichtigt wird. (Artikel 7.3)

    +

    Beachten Sie, dass Sie die Anfragensteller benachrichtigen müssen. Es reicht bereits eine Email von einem oder zwei Sätzen, dass es sich bei der Bearbeitung um eine gesetzliche Verpflichtung handelt. Dies sollte so schnell wie möglich und nicht erst 14 Tage nach der Anfrage geschehen.

    +

    Wir sind uns bewusst, dass die Beantwortung von Anfragen für EU-Beamte häufig mit harter Arbeit verbunden ist, welche der von Öffentlichkeit verborgen bleibt. Diese Komplexität wird sichtbar, indem Sie die Öffentlichkeit durch regelmässige Kommunication mit den Anfragenstellern informieren.

    + +

    Wie beantworte ich die Anfrage?

    +

    Antworten Sie einfach ganz normal auf die Anfrage. Die Antwort wird and den Anfragensteller übermittelt und gleichzeitig auf der AsktheEU.org Seite veröffentlicht.

    + +

    Wie kann ich eine große Datei senden, welche nicht per Email übermittelbar ist?

    +

    Anstatt eine Email zu senden können Sie direkt über Ihren Webbrowser antworten und dort auch Dateien hochladen. Um dies zu tun, wählen Sie ´auf Anfrage antworte´ am Ende der Anfragenseite. Sollte die Datei zu groß sein (über 50 MB).

    + +

    Datenschutzaspekte

    + +

    Warum veröffentlichen Sie die Namen von Beamten und die Inhalte von Emails?

    +

    We consider what officers or servants do in the course of their employment to be public information. We will only remove content in exceptional circumstances, see our <%= link_to 'take down policy', help_privacy_path(:anchor=>'takedown') %>.

    + +

    Veröffentlichen Sie Email-Adressen und Handynummern?

    +

    Um Spam vorzubeugen entfernen wir die meißten Email-Adressen und Handynummern automatisch aus Antworten auf gestellte Anfragen. Bitten setzen Sie sich <%= link_to 'mit uns', help_contact_path %> in Verbindung, falls wir eine vergessen haben sollten. Aus technischen Gründen entfernen wir diese nicht immer aus Dateianhängen, wie bestimmten PDFs.

    +

    Falls Sie eine Adresse benötigen, die wir entfernt haben, setzen Sie sich bitte <%= link_to 'mit uns', help_contact_path %> in Verbindung. Manchmal bildet eine Email-Adresse eine relevante Antwortkomponente und wir werden sie verdeckt in einem Kommentar posten.

    diff --git a/lib/views/help/officers.es.html.erb b/lib/views/help/officers.es.html.erb index 0bae6df..e7dedb5 100644 --- a/lib/views/help/officers.es.html.erb +++ b/lib/views/help/officers.es.html.erb @@ -4,67 +4,67 @@ <%= render :partial => 'sidebar' %>
    - -

    ¿Qué es AsktheEU.org?

    -

    Proceso de las solicitudes

    -

    Privacidad

    - -

    ¿Qué es AsktheEU.org?

    - -

    He llegado a este enlace a través de una solicitud de documentos ¿de qué se trata?

    -

    AsktheEU.org es una página web gestionada por una organización no gubernamental para los derechos humanos, Access Info Europe. Ayuda a los ciudadanos de a pie a solicitar documentos e información a los organismos de la UE y a compartir las respuestas con el resto de los ciudadanos.

    -

    La solicitud que ha recibido fue enviada a través de AsktheEU.org.

    -

    Tan solo tendrá que responder a la solicitud de la misma forma que una solicitud de documentos corriente, con la única diferencia de que su respuesta se publicará automáticamente en la Red.

    -

    Si tiene dudas sobre privacidad o cualquier otro asunto, por favor lea las respuestas más abajo.

    -

    Es posible que esté interesado en leer la sección <%= link_to 'Quiénes Somos', help_about_path %> para conocer con detalle qué ayuda proporciona nuestra página desde el punto de vista de un usuario.

    -

    También puede navegar por la página para buscar el organismo para el que trabaja y comprobar el estado de cualquiera de las solicitudes realizadas a través de la página.

    -

    Por último aceptamos comentarios o ideas de los comisarios de información, por favor <%= link_to 'contacte con nosotros', help_contact_path %>.

    - -

    ¿Por qué se publican las respuestas a las solicitudes de información?

    -

    Creemos que aporta beneficios. Principalmente animará a los ciudadanos a estar más interesados y comprometidos con el trabajo de la UE.

    -

    También esperamos que de esta manera se reduzca el número de solicitudes duplicadas que puedan recibir los organismos de la UE.

    -

    Dado que las respuestas de acceso a solicitudes de documentación contienen información pública, que cualquier persona podría solicitarse desde un organismo público, no habría razón para no publicar dicha información.

    - -

    ¿Las personas que realizan solicitudes son reales?

    -

    Por supuesto. Con el fin de tener control sobre las respuestas, utilizamos direcciones de correo electrónico generadas por ordenador para cada una de las solicitudes. No obstante, antes de poder enviar una solitud, todos los usuarios se deben registrar en la página web aportando una dirección de correo que verificamos. Puedes buscar en la página una lista con las solicitudes que se han realizado.

    - -

    ¡AsktheEU.org está enviando un gran número de solicitudes!

    -

    AsktheEU.org no realiza ninguna solicitud. Enviamos las solicitudes en nombre de los usuarios, que son gente real que solicita información acerca de los temas en los que están interesados.

    - -

    Proceso de las solicitudes

    - -

    ¡Puedo ver una solicitud en AsktheEu.org, pero no recibí ningún email!

    -

    Si una petición aparece en la página web, entonces hemos intentado enviarla al órgano pertinente de la UE por email. Cualquier mensaje de fallo en la recepción aparecerá automáticamente en la página web.

    -

    Puede comprobar la dirección que estamos usando con el link “Ver dirección de e-mail” que aparece en la página del órgano de la UE.

    -

    Por favor, sea tan amable de <%= link_to 'ponerse en contacto', help_contact_path %> con nosotros si tiene una dirección mejor que podamos utilizar.

    -

    A veces las peticiones son bloqueadas por los “filtros de spam”. Para asegurarse de que esto no ocurra, pídale a sus departamentos de informática que añada cualquier email de @asktheeu.org a la “lista blanca”.

    -

    Si nos lo pide, reenviaremos cualquier solicitud y/o le daremos detalles técnicos de la entrega de manera que un departamento de informática pueda localizar lo que ha ocurrido con el mensaje.

    - -

    ¿Cómo calculan la fecha límite que aparece en la página de peticiones?

    -

    Calculamos 15 días laborales de conformidad con la Norma 1049/2001 a la cual obedecen muchas de las instituciones de la UE.

    -

    Comenzamos calculando los días desde el primer día laboral después de la recepción de la petición. Si la petición se envía en día laboral, empezamos a contar al siguiente día laboral.

    -

    Recuerde: este es el plazo máximo ya que la Norma 1049/2001 dice: La petición para acceder a un documento será atendida inmediatamente. (Artículo 7.1)

    -

    Luego dice: Se enviará un acuse de recibo al solicitante. (Artículo 7.1)

    -

    Y a continuación aparece el plazo máximo: Dentro del plazo de 15 días laborales desde la inscripción del solicitante, la institución debe tanto garantizar el acceso al documento requerido como dar acceso al mismo, de conformidad con el Artículo 10, dentro de ese periodo o, en una contestación por escrito, declarar las razones de la denegación total o parcial e informar al solicitante de su derecho a escribir una petición de confirmación de acuerdo con el párrafo 2 de este Artículo. (Artículo 7.1)

    - -

    ¿Cómo se tramitan las prórrogas?

    -

    Las prórrogas están permitidas por la ley de la UE durante un máximo de 15 días laborales adicionales:

    -

    En casos excepcionales, por ejemplo en el caso de una solicitud relativa a un documento de gran extensión o a un gran número de documentos, el límite de tiempo previsto en el párrafo 1 podría extenderse a 15 días laborales, siempre que el solicitante sea informado con anterioridad y se le den razones detalladas. (Artículo 7.3)

    -

    Tenga en cuenta que debe darse notificación al solicitante – es obligación legal enviar un breve email con una o dos frases diciendo lo que ocurre; este debe enviarse lo antes posible, no en el día 14 después de la recepción de la solicitud.

    -

    Sabemos que, a menudo, los funcionarios de la UE tienen que trabajar muy duro para responder a las solicitudes y esto se le oculta al público. Haciéndole saber al público que existen estas comunicaciones frecuentes con los solicitantes, se ayudará a todos, haciendo visible esta complejidad.

    - -

    ¿Cómo respondo a la solicitud?

    -

    Simplemente responda al email de manera normal. La solicitud se le hará llegar al solicitante y se publicará también en la página web de AsktheEU.org.

    - -

    ¿Cómo puedo enviar un archivo grande que no puede ir por email?

    -

    En lugar de hacerlo por e-mail, puede responder a una petición directamente desde su navegador web, incluso subiendo un archivo. Para ello, elija “responder a una solicitud” al final de la página de solicitudes. Contacte con nosotros si continúa siendo demasiado grande (más de, por ejemplo, 50Mb).

    - -

    Privacidad

    - -

    ¿Por qué publican los nombres de los funcionarios y el texto de los emails?

    -

    Consideramos que el trabajo de los funcionarios debe ser información pública. Únicamente eliminaremos dicha información bajo circunstancias excepcionales. Véase nuestra <%= link_to 'política para retirar datos', help_privacy_path(:anchor=>'takedown') %>.

    - -

    ¿Publican las direcciones de email o los números de teléfono móvil?

    -

    Para prevenir el spam, retiramos automáticamente la mayoría de los emails y algunos de los números de teléfono móvil de las respuestas a las peticiones. Por favor, <%= link_to 'contacte con nosotros', help_contact_path %> si hemos olvidado retirar alguna. Por razones técnicas no siempre podemos eliminarlos de los archivos adjuntos, así como de algunos documentos en PDF.

    -

    Si necesita conocer alguna de las direcciones que hayamos eliminado, por favor, <%= link_to 'póngase en contacto', help_contact_path %> con nosotros. Algunas veces, una dirección de e-mail forma parte importante de una respuesta y lo pondremos de manera oculta en una anotación.

    + +

    ¿Qué es AsktheEU.org?

    +

    Proceso de las solicitudes

    +

    Privacidad

    + +

    ¿Qué es AsktheEU.org?

    + +

    He llegado a este enlace a través de una solicitud de documentos ¿de qué se trata?

    +

    AsktheEU.org es una página web gestionada por una organización no gubernamental para los derechos humanos, Access Info Europe. Ayuda a los ciudadanos de a pie a solicitar documentos e información a los organismos de la UE y a compartir las respuestas con el resto de los ciudadanos.

    +

    La solicitud que ha recibido fue enviada a través de AsktheEU.org.

    +

    Tan solo tendrá que responder a la solicitud de la misma forma que una solicitud de documentos corriente, con la única diferencia de que su respuesta se publicará automáticamente en la Red.

    +

    Si tiene dudas sobre privacidad o cualquier otro asunto, por favor lea las respuestas más abajo.

    +

    Es posible que esté interesado en leer la sección <%= link_to 'Quiénes Somos', help_about_path %> para conocer con detalle qué ayuda proporciona nuestra página desde el punto de vista de un usuario.

    +

    También puede navegar por la página para buscar el organismo para el que trabaja y comprobar el estado de cualquiera de las solicitudes realizadas a través de la página.

    +

    Por último aceptamos comentarios o ideas de los comisarios de información, por favor <%= link_to 'contacte con nosotros', help_contact_path %>.

    + +

    ¿Por qué se publican las respuestas a las solicitudes de información?

    +

    Creemos que aporta beneficios. Principalmente animará a los ciudadanos a estar más interesados y comprometidos con el trabajo de la UE.

    +

    También esperamos que de esta manera se reduzca el número de solicitudes duplicadas que puedan recibir los organismos de la UE.

    +

    Dado que las respuestas de acceso a solicitudes de documentación contienen información pública, que cualquier persona podría solicitarse desde un organismo público, no habría razón para no publicar dicha información.

    + +

    ¿Las personas que realizan solicitudes son reales?

    +

    Por supuesto. Con el fin de tener control sobre las respuestas, utilizamos direcciones de correo electrónico generadas por ordenador para cada una de las solicitudes. No obstante, antes de poder enviar una solitud, todos los usuarios se deben registrar en la página web aportando una dirección de correo que verificamos. Puedes buscar en la página una lista con las solicitudes que se han realizado.

    + +

    ¡AsktheEU.org está enviando un gran número de solicitudes!

    +

    AsktheEU.org no realiza ninguna solicitud. Enviamos las solicitudes en nombre de los usuarios, que son gente real que solicita información acerca de los temas en los que están interesados.

    + +

    Proceso de las solicitudes

    + +

    ¡Puedo ver una solicitud en AsktheEu.org, pero no recibí ningún email!

    +

    Si una petición aparece en la página web, entonces hemos intentado enviarla al órgano pertinente de la UE por email. Cualquier mensaje de fallo en la recepción aparecerá automáticamente en la página web.

    +

    Puede comprobar la dirección que estamos usando con el link “Ver dirección de e-mail” que aparece en la página del órgano de la UE.

    +

    Por favor, sea tan amable de <%= link_to 'ponerse en contacto', help_contact_path %> con nosotros si tiene una dirección mejor que podamos utilizar.

    +

    A veces las peticiones son bloqueadas por los “filtros de spam”. Para asegurarse de que esto no ocurra, pídale a sus departamentos de informática que añada cualquier email de @asktheeu.org a la “lista blanca”.

    +

    Si nos lo pide, reenviaremos cualquier solicitud y/o le daremos detalles técnicos de la entrega de manera que un departamento de informática pueda localizar lo que ha ocurrido con el mensaje.

    + +

    ¿Cómo calculan la fecha límite que aparece en la página de peticiones?

    +

    Calculamos 15 días laborales de conformidad con la Norma 1049/2001 a la cual obedecen muchas de las instituciones de la UE.

    +

    Comenzamos calculando los días desde el primer día laboral después de la recepción de la petición. Si la petición se envía en día laboral, empezamos a contar al siguiente día laboral.

    +

    Recuerde: este es el plazo máximo ya que la Norma 1049/2001 dice: La petición para acceder a un documento será atendida inmediatamente. (Artículo 7.1)

    +

    Luego dice: Se enviará un acuse de recibo al solicitante. (Artículo 7.1)

    +

    Y a continuación aparece el plazo máximo: Dentro del plazo de 15 días laborales desde la inscripción del solicitante, la institución debe tanto garantizar el acceso al documento requerido como dar acceso al mismo, de conformidad con el Artículo 10, dentro de ese periodo o, en una contestación por escrito, declarar las razones de la denegación total o parcial e informar al solicitante de su derecho a escribir una petición de confirmación de acuerdo con el párrafo 2 de este Artículo. (Artículo 7.1)

    + +

    ¿Cómo se tramitan las prórrogas?

    +

    Las prórrogas están permitidas por la ley de la UE durante un máximo de 15 días laborales adicionales:

    +

    En casos excepcionales, por ejemplo en el caso de una solicitud relativa a un documento de gran extensión o a un gran número de documentos, el límite de tiempo previsto en el párrafo 1 podría extenderse a 15 días laborales, siempre que el solicitante sea informado con anterioridad y se le den razones detalladas. (Artículo 7.3)

    +

    Tenga en cuenta que debe darse notificación al solicitante – es obligación legal enviar un breve email con una o dos frases diciendo lo que ocurre; este debe enviarse lo antes posible, no en el día 14 después de la recepción de la solicitud.

    +

    Sabemos que, a menudo, los funcionarios de la UE tienen que trabajar muy duro para responder a las solicitudes y esto se le oculta al público. Haciéndole saber al público que existen estas comunicaciones frecuentes con los solicitantes, se ayudará a todos, haciendo visible esta complejidad.

    + +

    ¿Cómo respondo a la solicitud?

    +

    Simplemente responda al email de manera normal. La solicitud se le hará llegar al solicitante y se publicará también en la página web de AsktheEU.org.

    + +

    ¿Cómo puedo enviar un archivo grande que no puede ir por email?

    +

    En lugar de hacerlo por e-mail, puede responder a una petición directamente desde su navegador web, incluso subiendo un archivo. Para ello, elija “responder a una solicitud” al final de la página de solicitudes. Contacte con nosotros si continúa siendo demasiado grande (más de, por ejemplo, 50Mb).

    + +

    Privacidad

    + +

    ¿Por qué publican los nombres de los funcionarios y el texto de los emails?

    +

    Consideramos que el trabajo de los funcionarios debe ser información pública. Únicamente eliminaremos dicha información bajo circunstancias excepcionales. Véase nuestra <%= link_to 'política para retirar datos', help_privacy_path(:anchor=>'takedown') %>.

    + +

    ¿Publican las direcciones de email o los números de teléfono móvil?

    +

    Para prevenir el spam, retiramos automáticamente la mayoría de los emails y algunos de los números de teléfono móvil de las respuestas a las peticiones. Por favor, <%= link_to 'contacte con nosotros', help_contact_path %> si hemos olvidado retirar alguna. Por razones técnicas no siempre podemos eliminarlos de los archivos adjuntos, así como de algunos documentos en PDF.

    +

    Si necesita conocer alguna de las direcciones que hayamos eliminado, por favor, <%= link_to 'póngase en contacto', help_contact_path %> con nosotros. Algunas veces, una dirección de e-mail forma parte importante de una respuesta y lo pondremos de manera oculta en una anotación.

    diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index 2e6c28b..2f044ff 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -4,69 +4,69 @@ <%= render :partial => 'sidebar' %>
    - - -

    What is AsktheEU.org?

    -

    Processing Requests

    -

    Privacy Issues

    - -

    What is AsktheEU.org?

    - -

    I just got here from bottom of a documents request, what is going on?

    -

    AsktheEU.org is a website run by a non-governmental human rights organisation, Access Info Europe. It helps ordinary members of the public make requests for documents and information to EU bodies and shares the responses with the wider public.

    -

    The request you received was made by someone using AsktheEU.org.

    -

    You should simply reply to the request as you would any other request for documents. The only difference is that your response will be automatically published on the Internet.

    -

    If you have privacy or other concerns, please read the answers below.

    -

    You might also like to read the <%= link_to 'About AsktheEU.org', help_about_path %> section to find out more about what the site does from the point of view of a user.

    -

    You can also search the site to find the authority that you work for, and view the status of any requests made using the site.

    -

    Finally, we welcome comments and thoughts from FOI officers, please <%= link_to 'get in touch', help_contact_path %>.

    - -

    Why are you publishing responses to FOI requests?

    -

    We think there are lots of benefits. Most importantly it will encourage the public to be more interested and involved in the work of the European Union.

    -

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    -

    Given that responses to access to documents requests contain public information, which anybody could easily request again from the public authority, there is no reason not to publish this information widely.

    - -

    Are the people making requests real people?

    -

    Yes. For the purposes of keeping track of responses we use computer-generated email addresses for each request. However, before they can send a request, each user must register on the site with a unique email address that we then verify. You can search this site and find a list of all requests that each person has made.

    - -

    AsktheEU.org is making a very large number of requests!

    -

    AsktheEU.org is not making any requests. We are sending requests on behalf of our users, who are real people making the requests for information they are interested in.

    - -

    Processing Requests

    - -

    I can see a request on AsktheEU.org, but we never got it by email!

    -

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site.

    -

    You can check the address we're using with the "View email address" link which appears on the page for EU body authority.

    -

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better address we can use.

    -

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    -

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    - -

    How do you calculate the deadline shown on request pages?

    -

    We calculate 15 working days in line with Regulation 1049/2001 which obliges many EU institutions.

    -

    We start calculating days on the first working day after the delivery of the request. If the request is sent on a working day, we start counting the next working day.

    -

    Reminder: this is the maximum timeframe because Regulation 1049/2001 says: An application for access to a document shall be handled promptly. (Article 7.1)

    -

    It then says: An acknowledgement of receipt shall be sent to the applicant. (Article 7.1)

    -

    And then comes the maximum timeframe: Within 15 working days from registration of the application, the institution shall either grant access to the document requested and provide access in accordance with Article 10 within that period or, in a written reply, state the reasons for the total or partial refusal and inform the applicant of his or her right to make a confirmatory application in accordance with paragraph 2 of this Article. (Article 7.1)

    - -

    How do you handle extensions?

    -

    Extensions are permitted by EU law, for a maximum of 15 additional working days:

    -

    In exceptional cases, for example in the event of an application relating to a very long document or to a very large number of documents, the time-limit provided for in paragraph 1 may be extended by 15 working days, provided that the applicant is notified in advance and that detailed reasons are given. (Article 7.3)

    -

    Note that you have to notify the requester – a quick email with a sentence or two saying what is happening is a legal obligation; this should be sent as soon as possible, not on day 14 after the request is received.

    -

    We know that EU officials often have to do a lot of hard work to answer requests, and this is hidden from the public. Letting the public know about this regular communications with requesters will help everyone by making that complexity visible.

    - -

    How do I answer the request?

    -

    Just reply to the email in the normal way. The request will be delivered to the requester as well as being published on the AsktheEU.org website.

    - -

    How can I send a large file, which won't go by email?

    -

    Instead of email, you can respond to a request directly from your web browser, including uploading a file. To do this, choose "respond to request" at the bottom of the request's page. Contact us if it is too big for even that (more than, say, 50Mb).

    - -

    Privacy Issues

    - -

    Why do you publish the names of civil servants and the text of emails?

    -

    We consider what officers or servants do in the course of their employment to be public information. We will only remove content in exceptional circumstances, see our <%= link_to 'take down policy', help_privacy_path(:anchor=>'takedown') %>.

    - -

    Do you publish email addresses or mobile phone numbers?

    -

    To prevent spam, we automatically remove most emails and some mobile numbers from responses to requests. Please <%= link_to 'contact us', help_contact_path %> if we've missed one. For technical reasons we don't always remove them from attachments, such as certain PDFs.

    -

    If you need to know what an address was that we've removed, please <%= link_to 'get in touch with us', help_contact_path %>. Occasionally, an email address forms an important part of a response and we will post it up in an obscured form in an annotation.

    + + +

    What is AsktheEU.org?

    +

    Processing Requests

    +

    Privacy Issues

    + +

    What is AsktheEU.org?

    + +

    I just got here from bottom of a documents request, what is going on?

    +

    AsktheEU.org is a website run by a non-governmental human rights organisation, Access Info Europe. It helps ordinary members of the public make requests for documents and information to EU bodies and shares the responses with the wider public.

    +

    The request you received was made by someone using AsktheEU.org.

    +

    You should simply reply to the request as you would any other request for documents. The only difference is that your response will be automatically published on the Internet.

    +

    If you have privacy or other concerns, please read the answers below.

    +

    You might also like to read the <%= link_to 'About AsktheEU.org', help_about_path %> section to find out more about what the site does from the point of view of a user.

    +

    You can also search the site to find the authority that you work for, and view the status of any requests made using the site.

    +

    Finally, we welcome comments and thoughts from FOI officers, please <%= link_to 'get in touch', help_contact_path %>.

    + +

    Why are you publishing responses to FOI requests?

    +

    We think there are lots of benefits. Most importantly it will encourage the public to be more interested and involved in the work of the European Union.

    +

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    +

    Given that responses to access to documents requests contain public information, which anybody could easily request again from the public authority, there is no reason not to publish this information widely.

    + +

    Are the people making requests real people?

    +

    Yes. For the purposes of keeping track of responses we use computer-generated email addresses for each request. However, before they can send a request, each user must register on the site with a unique email address that we then verify. You can search this site and find a list of all requests that each person has made.

    + +

    AsktheEU.org is making a very large number of requests!

    +

    AsktheEU.org is not making any requests. We are sending requests on behalf of our users, who are real people making the requests for information they are interested in.

    + +

    Processing Requests

    + +

    I can see a request on AsktheEU.org, but we never got it by email!

    +

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site.

    +

    You can check the address we're using with the "View email address" link which appears on the page for EU body authority.

    +

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better address we can use.

    +

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    +

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    + +

    How do you calculate the deadline shown on request pages?

    +

    We calculate 15 working days in line with Regulation 1049/2001 which obliges many EU institutions.

    +

    We start calculating days on the first working day after the delivery of the request. If the request is sent on a working day, we start counting the next working day.

    +

    Reminder: this is the maximum timeframe because Regulation 1049/2001 says: An application for access to a document shall be handled promptly. (Article 7.1)

    +

    It then says: An acknowledgement of receipt shall be sent to the applicant. (Article 7.1)

    +

    And then comes the maximum timeframe: Within 15 working days from registration of the application, the institution shall either grant access to the document requested and provide access in accordance with Article 10 within that period or, in a written reply, state the reasons for the total or partial refusal and inform the applicant of his or her right to make a confirmatory application in accordance with paragraph 2 of this Article. (Article 7.1)

    + +

    How do you handle extensions?

    +

    Extensions are permitted by EU law, for a maximum of 15 additional working days:

    +

    In exceptional cases, for example in the event of an application relating to a very long document or to a very large number of documents, the time-limit provided for in paragraph 1 may be extended by 15 working days, provided that the applicant is notified in advance and that detailed reasons are given. (Article 7.3)

    +

    Note that you have to notify the requester – a quick email with a sentence or two saying what is happening is a legal obligation; this should be sent as soon as possible, not on day 14 after the request is received.

    +

    We know that EU officials often have to do a lot of hard work to answer requests, and this is hidden from the public. Letting the public know about this regular communications with requesters will help everyone by making that complexity visible.

    + +

    How do I answer the request?

    +

    Just reply to the email in the normal way. The request will be delivered to the requester as well as being published on the AsktheEU.org website.

    + +

    How can I send a large file, which won't go by email?

    +

    Instead of email, you can respond to a request directly from your web browser, including uploading a file. To do this, choose "respond to request" at the bottom of the request's page. Contact us if it is too big for even that (more than, say, 50Mb).

    + +

    Privacy Issues

    + +

    Why do you publish the names of civil servants and the text of emails?

    +

    We consider what officers or servants do in the course of their employment to be public information. We will only remove content in exceptional circumstances, see our <%= link_to 'take down policy', help_privacy_path(:anchor=>'takedown') %>.

    + +

    Do you publish email addresses or mobile phone numbers?

    +

    To prevent spam, we automatically remove most emails and some mobile numbers from responses to requests. Please <%= link_to 'contact us', help_contact_path %> if we've missed one. For technical reasons we don't always remove them from attachments, such as certain PDFs.

    +

    If you need to know what an address was that we've removed, please <%= link_to 'get in touch with us', help_contact_path %>. Occasionally, an email address forms an important part of a response and we will post it up in an obscured form in an annotation.

    diff --git a/lib/views/help/privacy.de.html.erb b/lib/views/help/privacy.de.html.erb index 706f223..bb8e157 100644 --- a/lib/views/help/privacy.de.html.erb +++ b/lib/views/help/privacy.de.html.erb @@ -4,50 +4,50 @@ <%= render :partial => 'sidebar' %>
    - - -

    Solange Sie keine weiteren persönlichen Informationen in Ihrem Anfragentext preisgeben, ist auf AsktheEU.org ausschließlich Ihr Name öffentlich zu sehen.

    -

    Wir empfehlen Ihnen ausdrücklich in ihrem Anfragentext keine persönlichen Informationen zu verwenden. Dies bedeutet, keine Telefonnummer, Anschrift, Email-Adresse oder weitere persönliche-, berufliche-, oder familiäre Angaben. Keine dieser Informationen ist erforderlich, um Ihr Recht auf Informationszugang in Anspruch zu nehmen.

    -

    Sollte ein EU-Beamter für Klärungsbedarf Ihrer Anfrage telefonisch mit Ihnen Kontakt aufnehmen müssen, so senden Sie Ihre Nummer direkt und nicht über die Internetseite.

    - -

    Wer kann meine Email-Adresse sehen?

    -

    Sofern Sie Ihre Email-Adresse nicht in Ihre Nachricht oder Fußnote Ihrer Email verwenden, wird diese nicht angezeigt werden.

    -

    Sofern es uns nicht gesetzlich vorgeschrieben ist oder Sie uns ausdrücklich darum bitten, werden wir Ihre Email-Adresse nicht bekanntgeben. AsktheEU.org wird auf Servern in den Niederlanden gehostet, welche unter die EU-Gesetze zum Schutz der Privatsphäre und des Datenschutzes fallen.

    -

    Wir werden die von Ihnen verwendete Email-Adresse nicht an die von Ihnen kontaktierte EU-Behörde weiterleiten. Es wird ausschließlich eine spezifisch dieser Anfrage zugehörige @asktheeu.org Email-Adresse angezeigt werden.

    -

    Sollten Sie eine Nachricht an einen anderen Nutzer dieser Seite senden, so wird Ihre Email-Adresse diesem angezeigt. Sie werden vorab darüber Informiert, dass dies geschehen wird.

    - -

    Werden Sie meine Email-Adresse für Newsletter verwenden, oder weiterverkaufen?

    -

    Nein! Sofern es uns nicht gesetzlich vorgeschrieben ist oder Sie uns ausdrücklich darum bitten, werden wir Ihre Email-Adresse nicht bekanntgeben.

    -

    Nachdem Sie sich auf AsktheEU.org registriert haben, werden wir Ihnen ausschließlich Emails senden, die mit Ihrer Anfrage zu tun haben, oder zu anderen Aktionen, zu denen Sie uns ausschließlich autorisiert haben, wie z.B. Ihnen Nachrichten zu anderen Anfragen zu senden.

    - -

    Warum werden mein Name und meine Anfrage öffentlich auf dieser Seite angezeigt?

    -

    Wir veröffentlichen Ihre Anfrage im Netz, damit sie von jedermann gelesen werden kann und die von Ihnen gefunden Informationen auch von anderen Menschen genutzt werden können. Normalerweise löschen wir keine Anfragen (weitere Hinweise).

    -

    Ihr Name ist Teil Ihrer Anfrage und muss somit auch veröffentlicht werden. Dies ist fair, da wir ebenfalls die Namen der antwortenden Beamten veröffentlichen werden.

    -

    Wenn Sie Ihren richtigen Namen verwenden, erleichtert dies auch anderen Personenn mit Ihnen Kontakt aufzunehmen, um Sie bei Ihrer Forschung oder Kampagne zu unterstützen.

    - -

    Kann ich ein Pseudonym verwenden, um meine Informationsfreiheitsanfrage zu stellen?

    -

    Wenn Sie eine IFG-Anfrage stellen, tun Sie gut daran Ihre Anfrage unter Ihrem richtigen Namen zu stellen. Sie machen Gebrauch von einem Recht, welches die Grundlage einer offenen und Demokratischen Gesellschaft bildet und dies sollte unter Ihrem richtigen Namen geschehen.

    -

    Falls Sie glauben, dass Ihr Name sehr bekannt ist, z.B. da Sie eine berühmte Persönlichkeit oder ein renomierter Journalist sind, oder der EU-Behörde bekannt sind, könnten Sie in Erwägung ziehen Ihren Anfrage durch eine/n Freund/in oder Kollegen/in stellen zu lassen. Sollten Sie wirklich keine Möglichkeit sehen, nehmen Sie Kontakt mit uns auf und wir werden sehen, wir wir Ihnen beim Stellen Ihrer Anfrage behilflich sein können. Bitte seien Sie sich bewusst darüber, dass wir nicht die Mittel haben, dies für jeden Nutzer zu tun.

    -

    Bitten beachten Sie, dass Sie bei Verwendung eines Pseudonyms keinen Gebrauch von Ihrem Recht auf Beschwerde beim Europäischen Bürgerbeauftragten oder dem Gerichtshof machen können.

    -

    Wir bitten Sie um Angabe Ihres Vor- und Nachnamens. Sollten Sie mehrere Vor- oder Nachnamen haben, so können Sie diese verwenden, müssen jedoch mindestens einen Vor-und Nachnamen angeben.

    -

    Sollten wir alberne Namen oder sehr offensichtliche Pseudonyme verwenden, werden wir die Anfrage entfernen und den Anfragensteller kontaktieren.

    -

    Bitte geben Sie sich nicht als eine andere Person aus!

    - -

    Können Sie meine Anfrage löschen oder meine Namen ändern?

    -

    AsktheEU.org ist ein permanentes, öffentliches Archiv für and die EU gestellte und durch diese beantwortete Informationsfreiheitsanfragen. Selbst wenn Sie eine Antwort auf eine bestimmte Anfrage nicht mehr nützlich finden, kann diese für andere Nutzer noch stets von Interesse sein. Aus diesem Grund werden wir keine Anfragen löschen.

    -

    In Ausnahmefällen kann es sein, dass wir Ihren Namen auf der Internetseite ändern oder entfernen werden (siehe hierzu nächsten Punkt). Ebenso kann es sein, dass wir persönliche Informationen entfernen.

    - -

    Können Sie persönliche Informationen zu meiner Person entfernen?

    -

    Sollten Sie persönliche Informationen auf der Seite entdecken, welche Sie gerne von uns entfernt oder verdeckt haben möchten, teilen Sie uns dies bitte mit. Definieren Sie dabei genau, welche Informationen Sie als problematisch erachten, begründen Sie dies und lassen Sie uns wissen wo genau auf der Seite diese Informationen angezeigt werden.

    -

    Falls es sich um versehentlich veröffentlichte vertrauliche Informationen handelt, so werden wir diese in der Regel entfernen. Normalerweise werden wir ausschließlich Anfragen zur Entfernung von Informationen berücksichtigen, welche von der betroffenen Person selbst kommen. Handelt es sich jedoch um vertrauliche Informationen, so bitten wir alle Nutzer uns zu Informieren, falls sie etwas sehen.

    -

    Wir glauben, dass ein starkes öffentliches Interesse in der Speicherung der Namen von Beamten oder Angestellten von Behörden. Wir werden solche Namen nur in Ausnahmefällen entfernen, z.B. in Fällen wo die Veröffentlichung des Namens und der Position die Sicherheit einer Person fundamental in Gefahr bringen würde. Sollten Sie ein/e solche/r Beamte/r sein und Ihren Namen aufgrund eines solch dringlichen Grundes entfernt haben wollen, so müssen Sie uns einen entsprechenden Antrag von Ihrer Abteilungsleitung oder Institutsleitung vorlegen. Aus dieser Anfrage muss klar hervorgehen, dass das Risiko dem öffentlichen Interesse überwiegt und muss demonstrieren, dass Bemühungen getätigt wurden, den Name auf der organisationseigenen Internetseite sowie anderen öffentlichen Dokumenten zu verborgen zu halten.

    -

    For all other requests we apply a public interest test to decide whether information should be removed in line with European Union Data Protection rules. We take a position that the information that we publish is of a public nature and belongs to everyone.

    - -

    Die EU-Behörde hat mich nach meiner Telefonnummer oder Anschrift gefragt!

    -

    Falls eine EU-Behörde nach Ihrer Telefonnummer fragt, um Ihre Anfrage zu besprechen oder klarifizieren, empfehlen wir Ihnen die Nummer bereitzustellen, jedoch nicht über die Internetseite, sonder direkt. Falls Sie Ihre Nummer nicht bereitstellen möchten, können Sie vorschlagen die Konversation via Email fortzusetzen oder nach deren Nummer fragen und einen Termin vereinbaren, an welchem Sie anrufen, um die Angelegenheit zu besprechen.

    -

    Falls eine Behörde Sie nach Ihrem vollständigen Namen und Ihrer Postanschrift fragt, antworten Sie, dass Sie es vorziehen dei angefragten Informationen in elektronischem Format zu erhalten. Basierend auf Verordnung 1049/2001 ist dies Ihr Recht, sofern die Informationen in elektronischem Format bestehen.

    - -

    Nein, nein, es wird eine Postanschrift benötigt, um eine grdruckte Antwort zu senden!

    -

    Sollte eine EU-Behörde die von Ihnen angefragte Information ausscließlich in Papierformat besitzen, kann es sein, dass Sie nach Ihrer Postanschrift gefragt werden. Versuchen Sie sie zu überzeugen die Dokumente einzuscannen. Sollte dies nicht gelingen und Sie möchten Ihre Postanschrift verrtaulich übermitteln, um die Informationen zu erhalten, so markieren Sie Ihre Anfrage als "postalisch übermittelt: die Antwort wird per Post gesendet".

    -

    <%= link_to 'Informieren Sie uns', help_contact_path %>, sobald die Informationen eintreffen und Sie können diese auf die Internetseite hochladen. Wenn Sie die Dokumente einscannen können, geben wir Ihnen für diesen Zweck eine Email-Adresse.

    + + +

    Solange Sie keine weiteren persönlichen Informationen in Ihrem Anfragentext preisgeben, ist auf AsktheEU.org ausschließlich Ihr Name öffentlich zu sehen.

    +

    Wir empfehlen Ihnen ausdrücklich in ihrem Anfragentext keine persönlichen Informationen zu verwenden. Dies bedeutet, keine Telefonnummer, Anschrift, Email-Adresse oder weitere persönliche-, berufliche-, oder familiäre Angaben. Keine dieser Informationen ist erforderlich, um Ihr Recht auf Informationszugang in Anspruch zu nehmen.

    +

    Sollte ein EU-Beamter für Klärungsbedarf Ihrer Anfrage telefonisch mit Ihnen Kontakt aufnehmen müssen, so senden Sie Ihre Nummer direkt und nicht über die Internetseite.

    + +

    Wer kann meine Email-Adresse sehen?

    +

    Sofern Sie Ihre Email-Adresse nicht in Ihre Nachricht oder Fußnote Ihrer Email verwenden, wird diese nicht angezeigt werden.

    +

    Sofern es uns nicht gesetzlich vorgeschrieben ist oder Sie uns ausdrücklich darum bitten, werden wir Ihre Email-Adresse nicht bekanntgeben. AsktheEU.org wird auf Servern in den Niederlanden gehostet, welche unter die EU-Gesetze zum Schutz der Privatsphäre und des Datenschutzes fallen.

    +

    Wir werden die von Ihnen verwendete Email-Adresse nicht an die von Ihnen kontaktierte EU-Behörde weiterleiten. Es wird ausschließlich eine spezifisch dieser Anfrage zugehörige @asktheeu.org Email-Adresse angezeigt werden.

    +

    Sollten Sie eine Nachricht an einen anderen Nutzer dieser Seite senden, so wird Ihre Email-Adresse diesem angezeigt. Sie werden vorab darüber Informiert, dass dies geschehen wird.

    + +

    Werden Sie meine Email-Adresse für Newsletter verwenden, oder weiterverkaufen?

    +

    Nein! Sofern es uns nicht gesetzlich vorgeschrieben ist oder Sie uns ausdrücklich darum bitten, werden wir Ihre Email-Adresse nicht bekanntgeben.

    +

    Nachdem Sie sich auf AsktheEU.org registriert haben, werden wir Ihnen ausschließlich Emails senden, die mit Ihrer Anfrage zu tun haben, oder zu anderen Aktionen, zu denen Sie uns ausschließlich autorisiert haben, wie z.B. Ihnen Nachrichten zu anderen Anfragen zu senden.

    + +

    Warum werden mein Name und meine Anfrage öffentlich auf dieser Seite angezeigt?

    +

    Wir veröffentlichen Ihre Anfrage im Netz, damit sie von jedermann gelesen werden kann und die von Ihnen gefunden Informationen auch von anderen Menschen genutzt werden können. Normalerweise löschen wir keine Anfragen (weitere Hinweise).

    +

    Ihr Name ist Teil Ihrer Anfrage und muss somit auch veröffentlicht werden. Dies ist fair, da wir ebenfalls die Namen der antwortenden Beamten veröffentlichen werden.

    +

    Wenn Sie Ihren richtigen Namen verwenden, erleichtert dies auch anderen Personenn mit Ihnen Kontakt aufzunehmen, um Sie bei Ihrer Forschung oder Kampagne zu unterstützen.

    + +

    Kann ich ein Pseudonym verwenden, um meine Informationsfreiheitsanfrage zu stellen?

    +

    Wenn Sie eine IFG-Anfrage stellen, tun Sie gut daran Ihre Anfrage unter Ihrem richtigen Namen zu stellen. Sie machen Gebrauch von einem Recht, welches die Grundlage einer offenen und Demokratischen Gesellschaft bildet und dies sollte unter Ihrem richtigen Namen geschehen.

    +

    Falls Sie glauben, dass Ihr Name sehr bekannt ist, z.B. da Sie eine berühmte Persönlichkeit oder ein renomierter Journalist sind, oder der EU-Behörde bekannt sind, könnten Sie in Erwägung ziehen Ihren Anfrage durch eine/n Freund/in oder Kollegen/in stellen zu lassen. Sollten Sie wirklich keine Möglichkeit sehen, nehmen Sie Kontakt mit uns auf und wir werden sehen, wir wir Ihnen beim Stellen Ihrer Anfrage behilflich sein können. Bitte seien Sie sich bewusst darüber, dass wir nicht die Mittel haben, dies für jeden Nutzer zu tun.

    +

    Bitten beachten Sie, dass Sie bei Verwendung eines Pseudonyms keinen Gebrauch von Ihrem Recht auf Beschwerde beim Europäischen Bürgerbeauftragten oder dem Gerichtshof machen können.

    +

    Wir bitten Sie um Angabe Ihres Vor- und Nachnamens. Sollten Sie mehrere Vor- oder Nachnamen haben, so können Sie diese verwenden, müssen jedoch mindestens einen Vor-und Nachnamen angeben.

    +

    Sollten wir alberne Namen oder sehr offensichtliche Pseudonyme verwenden, werden wir die Anfrage entfernen und den Anfragensteller kontaktieren.

    +

    Bitte geben Sie sich nicht als eine andere Person aus!

    + +

    Können Sie meine Anfrage löschen oder meine Namen ändern?

    +

    AsktheEU.org ist ein permanentes, öffentliches Archiv für and die EU gestellte und durch diese beantwortete Informationsfreiheitsanfragen. Selbst wenn Sie eine Antwort auf eine bestimmte Anfrage nicht mehr nützlich finden, kann diese für andere Nutzer noch stets von Interesse sein. Aus diesem Grund werden wir keine Anfragen löschen.

    +

    In Ausnahmefällen kann es sein, dass wir Ihren Namen auf der Internetseite ändern oder entfernen werden (siehe hierzu nächsten Punkt). Ebenso kann es sein, dass wir persönliche Informationen entfernen.

    + +

    Können Sie persönliche Informationen zu meiner Person entfernen?

    +

    Sollten Sie persönliche Informationen auf der Seite entdecken, welche Sie gerne von uns entfernt oder verdeckt haben möchten, teilen Sie uns dies bitte mit. Definieren Sie dabei genau, welche Informationen Sie als problematisch erachten, begründen Sie dies und lassen Sie uns wissen wo genau auf der Seite diese Informationen angezeigt werden.

    +

    Falls es sich um versehentlich veröffentlichte vertrauliche Informationen handelt, so werden wir diese in der Regel entfernen. Normalerweise werden wir ausschließlich Anfragen zur Entfernung von Informationen berücksichtigen, welche von der betroffenen Person selbst kommen. Handelt es sich jedoch um vertrauliche Informationen, so bitten wir alle Nutzer uns zu Informieren, falls sie etwas sehen.

    +

    Wir glauben, dass ein starkes öffentliches Interesse in der Speicherung der Namen von Beamten oder Angestellten von Behörden. Wir werden solche Namen nur in Ausnahmefällen entfernen, z.B. in Fällen wo die Veröffentlichung des Namens und der Position die Sicherheit einer Person fundamental in Gefahr bringen würde. Sollten Sie ein/e solche/r Beamte/r sein und Ihren Namen aufgrund eines solch dringlichen Grundes entfernt haben wollen, so müssen Sie uns einen entsprechenden Antrag von Ihrer Abteilungsleitung oder Institutsleitung vorlegen. Aus dieser Anfrage muss klar hervorgehen, dass das Risiko dem öffentlichen Interesse überwiegt und muss demonstrieren, dass Bemühungen getätigt wurden, den Name auf der organisationseigenen Internetseite sowie anderen öffentlichen Dokumenten zu verborgen zu halten.

    +

    For all other requests we apply a public interest test to decide whether information should be removed in line with European Union Data Protection rules. We take a position that the information that we publish is of a public nature and belongs to everyone.

    + +

    Die EU-Behörde hat mich nach meiner Telefonnummer oder Anschrift gefragt!

    +

    Falls eine EU-Behörde nach Ihrer Telefonnummer fragt, um Ihre Anfrage zu besprechen oder klarifizieren, empfehlen wir Ihnen die Nummer bereitzustellen, jedoch nicht über die Internetseite, sonder direkt. Falls Sie Ihre Nummer nicht bereitstellen möchten, können Sie vorschlagen die Konversation via Email fortzusetzen oder nach deren Nummer fragen und einen Termin vereinbaren, an welchem Sie anrufen, um die Angelegenheit zu besprechen.

    +

    Falls eine Behörde Sie nach Ihrem vollständigen Namen und Ihrer Postanschrift fragt, antworten Sie, dass Sie es vorziehen dei angefragten Informationen in elektronischem Format zu erhalten. Basierend auf Verordnung 1049/2001 ist dies Ihr Recht, sofern die Informationen in elektronischem Format bestehen.

    + +

    Nein, nein, es wird eine Postanschrift benötigt, um eine grdruckte Antwort zu senden!

    +

    Sollte eine EU-Behörde die von Ihnen angefragte Information ausscließlich in Papierformat besitzen, kann es sein, dass Sie nach Ihrer Postanschrift gefragt werden. Versuchen Sie sie zu überzeugen die Dokumente einzuscannen. Sollte dies nicht gelingen und Sie möchten Ihre Postanschrift verrtaulich übermitteln, um die Informationen zu erhalten, so markieren Sie Ihre Anfrage als "postalisch übermittelt: die Antwort wird per Post gesendet".

    +

    <%= link_to 'Informieren Sie uns', help_contact_path %>, sobald die Informationen eintreffen und Sie können diese auf die Internetseite hochladen. Wenn Sie die Dokumente einscannen können, geben wir Ihnen für diesen Zweck eine Email-Adresse.

    diff --git a/lib/views/help/privacy.es.html.erb b/lib/views/help/privacy.es.html.erb index ba06f0b..a13d7db 100644 --- a/lib/views/help/privacy.es.html.erb +++ b/lib/views/help/privacy.es.html.erb @@ -4,50 +4,50 @@ <%= render :partial => 'sidebar' %>
    - - -

    En AsktheEU.org, solamente resulta visible tu nombre para el público general, a no ser que proporcione otra información de carácter confidencial al organismo al que realiza la solicitud.

    -

    Te recomendamos encarecidamente que no proporciones al organismo al que solicitas información ningún dato de tipo privado, lo cual comprende tu número de teléfono, domicilio, dirección de correo electrónico u otra información de carácter personal, familiar o laboral. No necesitas revelar estos datos para ejercer tu derecho a la información.

    -

    En el caso de que un funcionario público de la UE necesite hablar contigo por teléfono para aclarar la solicitud, te recomendamos que te mandes tu número directamente y no a través de esta página web.

    - -

    ¿Quién puede ver mi dirección de correo electrónico?

    -

    Su dirección de correo electrónico no se mostrará en el sitio web salvo que la incluya en el mensaje o pie de página en su correo.

    -

    No revelaremos tu dirección de correo electrónico a terceros, a no ser que estemos obligados por ley o que tú así nos lo pida. Los servidores de AsktheEU.org se localizan en Holanda, donde se aplica la legislación de la UE relativa a la privacidad y a la protección de datos.

    -

    No proporcionaremos tu dirección de correo electrónico al organismo de la UE al que realiza la solicitud. Ellos solamente verán una dirección de email @asktheeu.org, la cual es específica para esa solicitud.

    -

    Si envías un mensaje a otro usuario del sitio, tu dirección de correo electrónico le será revelada. Se te avisará de que esto va a ocurrir.

    - -

    ¿Usarán mi dirección de email en boletines o la venderán a terceros?

    -

    ¡No! Nunca proporcionaremos o venderemos tu dirección de correo electrónico a nadie, salvo que estemos obligados por ley o que tú así nos lo pidas.

    -

    Si te inscribes en AsktheEU.org, te mandaremos exclusivamente emails relacionados con tu solicitud y con otros asuntos a los que tú nos hayas autorizado específicamente, tales como enviarte alertas sobre otras consultas.

    - -

    ¿Por qué aparecen mi nombre y mi solicitud publicados en esta página web?

    -

    Publicamos tu solicitud en internet para que todo el mundo pueda consultar y utilizar la información que has obtenido. No solemos eliminar las solicitudes (más detalles).

    -

    Tu nombre se publica porque forma parte de la solicitud. Es normal que esto sea así, ya que también va a hacerse público el nombre del funcionario que responde a tu solicitud.

    -

    Al usar su verdadero nombre, estás contribuyendo a que la gente te contacte para apoyarte en tu investigación o hacer campaña contigo.

    - -

    ¿Puedo solicitar información usando un seudónimo?

    -

    Se te aconseja que utilices tu verdadero nombre cuando solicites el acceso a documentos públicos. Estás ejerciendo un derecho que constituye la base de una sociedad abierta y democrática, por lo cual debes utilizar tu verdadero nombre.

    -

    Si consideras que su nombre es muy conocido, por ejemplo si eres famoso o un reconocido periodista que pueda ser identificado por un organismo de la UE, puede pedirle a un amigo o compañero que realice la solicitud por ti. Si no sabes cómo proceder, contacta con nosotros e intentaremos ayudarte a realizar la solicitud; sin embargo, tienes que entender que no disponemos de los recursos suficientes para hacer esto con todo el mundo.

    -

    Por favor, ten en cuenta que si usas un seudónimo, no podrás ejercer tu derecho a apelar al Defensor del Pueblo Europeo o al Tribunal de Justicia.

    -

    Te pediremos un nombre y un apellido. Si tienes más de un nombre o apellido puedes utilizarlos también pero como mínimo debes darnos un nombre y un apellido.

    -

    Si detectamos nombres ridículos o seudónimos demasiado obvios, eliminaremos la solicitud y nos pondremos en contacto con el solicitante.

    -

    Te pedimos por favor que no te hagas pasar por otra persona.

    - -

    ¿Pueden eliminar mi solicitud o modificar mi nombre?

    -

    AsktheEU.org es un archivo público permanente de acceso a solicitudes de información realizadas a la UE y respondidas por esta entidad. Aunque la respuesta a tu consulta ya no te parezca de utilidad, puede resultar de interés a otras personas. Por este motivo, no eliminamos las solicitudes.

    -

    En circunstancias excepcionales, podemos eliminar o modificar tu nombre en un sitio web, véase la siguiente pregunta. De la misma manera, también podemos eliminar otra información de carácter confidencial.

    - -

    ¿Pueden registrar información confidencial relativa a mi persona?

    -

    Si ves en la página alguna información de carácter confidencial relacionada contigo que te gustaría que eliminásemos u ocultásemos, háganoslo saber. Especifique exactamente de qué información se trata y por qué puede suponer un problema. Además, explique dónde aparece en el sitio web.

    -

    Cuando se publican datos confidenciales de manera accidental solemos eliminarlos. Por lo general, se suele eliminar la información de carácter privado a petición del individuo afectado, pero si cualquier persona encuentra información confidencial le rogamos que así nos lo indique.

    -

    Pensamos que existe un gran interés público por retener los nombres de los funcionarios o trabajadores públicos de las autoridades. Sólo eliminaremos dichos nombres en circunstancias excepcionales, por ejemplo si se revela el nombre y el puesto desempeñado y ello puede conllevar un riesgo para la seguridad de la persona. Si eres funcionario y quieres que eliminemos tu nombre con urgencia por las razones mencionadas, tienes que enviarnos una solicitud a través del responsable de tu departamento u organismo. Esta solicitud tiene que probar que constituye un riesgo que va más allá del interés público, y debe demostrar que se han tomado medidas para ocultar el nombre en la página web de la organización y otros documentos que puedan ser públicos.

    -

    Con el resto de las solicitudes llevamos a cabo una prueba de interés público para decidir si la información debería eliminarse de acuerdo con las normas de Protección de Datos de la Unión Europea. Consideramos que la información que publicamos es de naturaleza periodística y pertenece a todos.

    - -

    ¡Un organismo de la UE me ha pedido ni número de teléfono y mi dirección!

    -

    Si un organismo de la UE te pide tu número de teléfono para comentar o aclarar tu solicitud, te recomendamos que se lo des directamente a ellos, no a través del sitio web. Si no deseas proporcionar tu número puedes continuar tu consulta a través de email o les puedes pedir el número y concertar una hora para llamar y aclarar la solicitud.

    -

    Si una autoridad pública te pide tu dirección completa (dirección postal), respóndeles diciendo que preferirías recibir información a través de correo electrónico. Este derecho está reconocido por el Reglamento 1049/2001, siempre y cuando la información exista en dicho formato.

    - -

    ¡No, necesitan una dirección postal para enviar su respuesta!

    -

    Si un organismo de la UE solamente posee una copia en papel de la información que tú deseas, pueden pedirte tu dirección postal. Intente convencerles de que escaneen los documentos. Si no lo consigues y decides darles su dirección de manera privada para recibir los documentos, especifique en tu solicitud que se trata de un correo postal y que la respuesta se enviará por correo.

    -

    <%= link_to 'Avísanos', help_contact_path %> cuando obtengas la información y entonces podrás subirla al sitio web. Si escaneas el documento, te daremos una dirección de email que puedes usar con este propósito.

    + + +

    En AsktheEU.org, solamente resulta visible tu nombre para el público general, a no ser que proporcione otra información de carácter confidencial al organismo al que realiza la solicitud.

    +

    Te recomendamos encarecidamente que no proporciones al organismo al que solicitas información ningún dato de tipo privado, lo cual comprende tu número de teléfono, domicilio, dirección de correo electrónico u otra información de carácter personal, familiar o laboral. No necesitas revelar estos datos para ejercer tu derecho a la información.

    +

    En el caso de que un funcionario público de la UE necesite hablar contigo por teléfono para aclarar la solicitud, te recomendamos que te mandes tu número directamente y no a través de esta página web.

    + +

    ¿Quién puede ver mi dirección de correo electrónico?

    +

    Su dirección de correo electrónico no se mostrará en el sitio web salvo que la incluya en el mensaje o pie de página en su correo.

    +

    No revelaremos tu dirección de correo electrónico a terceros, a no ser que estemos obligados por ley o que tú así nos lo pida. Los servidores de AsktheEU.org se localizan en Holanda, donde se aplica la legislación de la UE relativa a la privacidad y a la protección de datos.

    +

    No proporcionaremos tu dirección de correo electrónico al organismo de la UE al que realiza la solicitud. Ellos solamente verán una dirección de email @asktheeu.org, la cual es específica para esa solicitud.

    +

    Si envías un mensaje a otro usuario del sitio, tu dirección de correo electrónico le será revelada. Se te avisará de que esto va a ocurrir.

    + +

    ¿Usarán mi dirección de email en boletines o la venderán a terceros?

    +

    ¡No! Nunca proporcionaremos o venderemos tu dirección de correo electrónico a nadie, salvo que estemos obligados por ley o que tú así nos lo pidas.

    +

    Si te inscribes en AsktheEU.org, te mandaremos exclusivamente emails relacionados con tu solicitud y con otros asuntos a los que tú nos hayas autorizado específicamente, tales como enviarte alertas sobre otras consultas.

    + +

    ¿Por qué aparecen mi nombre y mi solicitud publicados en esta página web?

    +

    Publicamos tu solicitud en internet para que todo el mundo pueda consultar y utilizar la información que has obtenido. No solemos eliminar las solicitudes (más detalles).

    +

    Tu nombre se publica porque forma parte de la solicitud. Es normal que esto sea así, ya que también va a hacerse público el nombre del funcionario que responde a tu solicitud.

    +

    Al usar su verdadero nombre, estás contribuyendo a que la gente te contacte para apoyarte en tu investigación o hacer campaña contigo.

    + +

    ¿Puedo solicitar información usando un seudónimo?

    +

    Se te aconseja que utilices tu verdadero nombre cuando solicites el acceso a documentos públicos. Estás ejerciendo un derecho que constituye la base de una sociedad abierta y democrática, por lo cual debes utilizar tu verdadero nombre.

    +

    Si consideras que su nombre es muy conocido, por ejemplo si eres famoso o un reconocido periodista que pueda ser identificado por un organismo de la UE, puede pedirle a un amigo o compañero que realice la solicitud por ti. Si no sabes cómo proceder, contacta con nosotros e intentaremos ayudarte a realizar la solicitud; sin embargo, tienes que entender que no disponemos de los recursos suficientes para hacer esto con todo el mundo.

    +

    Por favor, ten en cuenta que si usas un seudónimo, no podrás ejercer tu derecho a apelar al Defensor del Pueblo Europeo o al Tribunal de Justicia.

    +

    Te pediremos un nombre y un apellido. Si tienes más de un nombre o apellido puedes utilizarlos también pero como mínimo debes darnos un nombre y un apellido.

    +

    Si detectamos nombres ridículos o seudónimos demasiado obvios, eliminaremos la solicitud y nos pondremos en contacto con el solicitante.

    +

    Te pedimos por favor que no te hagas pasar por otra persona.

    + +

    ¿Pueden eliminar mi solicitud o modificar mi nombre?

    +

    AsktheEU.org es un archivo público permanente de acceso a solicitudes de información realizadas a la UE y respondidas por esta entidad. Aunque la respuesta a tu consulta ya no te parezca de utilidad, puede resultar de interés a otras personas. Por este motivo, no eliminamos las solicitudes.

    +

    En circunstancias excepcionales, podemos eliminar o modificar tu nombre en un sitio web, véase la siguiente pregunta. De la misma manera, también podemos eliminar otra información de carácter confidencial.

    + +

    ¿Pueden registrar información confidencial relativa a mi persona?

    +

    Si ves en la página alguna información de carácter confidencial relacionada contigo que te gustaría que eliminásemos u ocultásemos, háganoslo saber. Especifique exactamente de qué información se trata y por qué puede suponer un problema. Además, explique dónde aparece en el sitio web.

    +

    Cuando se publican datos confidenciales de manera accidental solemos eliminarlos. Por lo general, se suele eliminar la información de carácter privado a petición del individuo afectado, pero si cualquier persona encuentra información confidencial le rogamos que así nos lo indique.

    +

    Pensamos que existe un gran interés público por retener los nombres de los funcionarios o trabajadores públicos de las autoridades. Sólo eliminaremos dichos nombres en circunstancias excepcionales, por ejemplo si se revela el nombre y el puesto desempeñado y ello puede conllevar un riesgo para la seguridad de la persona. Si eres funcionario y quieres que eliminemos tu nombre con urgencia por las razones mencionadas, tienes que enviarnos una solicitud a través del responsable de tu departamento u organismo. Esta solicitud tiene que probar que constituye un riesgo que va más allá del interés público, y debe demostrar que se han tomado medidas para ocultar el nombre en la página web de la organización y otros documentos que puedan ser públicos.

    +

    Con el resto de las solicitudes llevamos a cabo una prueba de interés público para decidir si la información debería eliminarse de acuerdo con las normas de Protección de Datos de la Unión Europea. Consideramos que la información que publicamos es de naturaleza periodística y pertenece a todos.

    + +

    ¡Un organismo de la UE me ha pedido ni número de teléfono y mi dirección!

    +

    Si un organismo de la UE te pide tu número de teléfono para comentar o aclarar tu solicitud, te recomendamos que se lo des directamente a ellos, no a través del sitio web. Si no deseas proporcionar tu número puedes continuar tu consulta a través de email o les puedes pedir el número y concertar una hora para llamar y aclarar la solicitud.

    +

    Si una autoridad pública te pide tu dirección completa (dirección postal), respóndeles diciendo que preferirías recibir información a través de correo electrónico. Este derecho está reconocido por el Reglamento 1049/2001, siempre y cuando la información exista en dicho formato.

    + +

    ¡No, necesitan una dirección postal para enviar su respuesta!

    +

    Si un organismo de la UE solamente posee una copia en papel de la información que tú deseas, pueden pedirte tu dirección postal. Intente convencerles de que escaneen los documentos. Si no lo consigues y decides darles su dirección de manera privada para recibir los documentos, especifique en tu solicitud que se trata de un correo postal y que la respuesta se enviará por correo.

    +

    <%= link_to 'Avísanos', help_contact_path %> cuando obtengas la información y entonces podrás subirla al sitio web. Si escaneas el documento, te daremos una dirección de email que puedes usar con este propósito.

    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index 8dbceff..a38a58f 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -4,50 +4,50 @@ <%= render :partial => 'sidebar' %>
    - - -

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    -

    We strongly advise you not to put any personal information in the body of the request. That includes not putting your phone number, home address, email address or other personal or family or work details. You don’t need to give any of this information in order to exercise your right to information.

    -

    If an EU public Official needs to speak with you by phone to clarify the request, you should send your number to them directly and not via this website.

    - -

    Who gets to see my email address?

    -

    Your e-mail address will not be shown on the website unless you include in the message or in a footer to your email.

    -

    We will not disclose your email address to anyone unless we are obliged to by law, or you ask us to. AsktheEU.org is hosted on servers are located in the Netherlands which is subject to EU privacy and data protection laws.

    -

    We will not give your e-mail address to the EU body you send the request to. They only get to see an @asktheeu.org email address which is specific to that request.

    -

    If you send a message to another user on the site, then it will reveal your email address to them. You will be told that this is going to happen.

    - -

    Will you use my e-mail address for newsletters or sell it to others?

    -

    No! We will never give or sell your email addresses to anyone else, unless we are obliged to by law, or you ask us to.

    -

    After you sign up to AsktheEU.org, we only send you emails relating to the request you made or other things you specifically authorise us to do such as send you alerts about other requests.

    - -

    Why will my name and my request appear publicly on the site?

    -

    We publish your request on the internet so that anybody can read it and make use of the information that you have found. We do not normally delete requests (more details).

    -

    Your name is part of your request, so has to be published as well. It is only fair, as we're going to publish the name of the civil servant who writes the response to your request.

    -

    Using your real name also helps people get in touch with you to assist you with your research or to campaign with you.

    - -

    Can I make an access to information request using a pseudonym?

    -

    You are advised to use your real name when making an access to documents request. You are exercising a right which is the basis for an open and democratic society and this should be under your real name.

    -

    If you feel that your name is very well known – for example you are a famous person or well known journalist or known to the EU body – you might want to get a friend or colleague to file the request. If you are really stuck, contact us and we will try to help you file the request; please note that we don’t have the resources to do this for everyone.

    -

    Please note that if you use a pseudonym, you will not be able to exercise your legal right to appeal to the European Ombudsman or the Court of Justice.

    -

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name.

    -

    If we see silly names or really obvious pseudonyms, we will remove the request and contact the requester about this.

    -

    Please do not impersonate someone else!

    - -

    Can you delete my requests, or alter my name?

    -

    AsktheEU.org is a permanent, public archive of access to information requests submitted to and answered by the EU. Even though you may not find the response to a request useful any more, it may be of interest to others. For this reason, we will not delete requests.

    -

    Under exceptional circumstances we may remove or change your name on the website, see the next question. Similarly, we may also remove other personal information.

    - -

    Can you take down personal information about me?

    -

    If you see any personal information about you on the site which you'd like us to remove or hide, then please let us know. Specify exactly what information you believe to be problematic and why, and tell us where it appears on the site.

    -

    If sensitive personal information that has been accidentally posted, then we will usually remove it. Normally we will only consider requests to remove personal information which come from the individual concerned, but for sensitive information we would appreciate anyone pointing out anything they see.

    -

    We consider that there is a strong public interest in retaining the names of officers or servants of public authorities. We will only remove such names in exceptional circumstances, such as where the disclosure of a name and position of employment would substantially risk an individual's safety. If you are such an official and you wish to have your name removed for such an urgent reason, you must supply us with a request to do so from the head of your department or body. This request must demonstrate that a risk has been perceived which outweighs the public interest, and must demonstrate that efforts have been made to conceal the name on the organisation's own website and in other potentially public documents.

    -

    For all other requests we apply a public interest test to decide whether information should be removed in line with European Union Data Protection rules. We take a position that the information that we publish is of a public nature and belongs to everyone.

    - -

    The EU body has asked for my phone number or postal address!

    -

    If an EU body asks for your phone number to discuss or clarify the request we recommend that you give it, but directly to them not across the site. If you do not want to give out your number, you can opt to continue discussing by email or you could ask for their number and arrange a time to phone and discuss the request.

    -

    If a public authority asks you for your full, physical address (postal address), reply to them saying that you would prefer to receive information in electronic form. This is your right under Regulation 1049/2001 if the information exists in that format.

    - -

    No no, they need a postal address to send a paper response!

    -

    If an EU body only has a paper copy of the information that you want, they may ask you for a postal address. Try persuading them to scan the documents for you. If that doesn't work, and you want to provide your postal address privately in order to receive the documents, mark your request as "Gone Postal: the reply will be sent by post".

    -

    When the information arrives, <%= link_to 'let us know', help_contact_path %> and you can upload it to the website. If you can scan the document we'll give you an email address to use for that purpose.

    + + +

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    +

    We strongly advise you not to put any personal information in the body of the request. That includes not putting your phone number, home address, email address or other personal or family or work details. You don’t need to give any of this information in order to exercise your right to information.

    +

    If an EU public Official needs to speak with you by phone to clarify the request, you should send your number to them directly and not via this website.

    + +

    Who gets to see my email address?

    +

    Your e-mail address will not be shown on the website unless you include in the message or in a footer to your email.

    +

    We will not disclose your email address to anyone unless we are obliged to by law, or you ask us to. AsktheEU.org is hosted on servers are located in the Netherlands which is subject to EU privacy and data protection laws.

    +

    We will not give your e-mail address to the EU body you send the request to. They only get to see an @asktheeu.org email address which is specific to that request.

    +

    If you send a message to another user on the site, then it will reveal your email address to them. You will be told that this is going to happen.

    + +

    Will you use my e-mail address for newsletters or sell it to others?

    +

    No! We will never give or sell your email addresses to anyone else, unless we are obliged to by law, or you ask us to.

    +

    After you sign up to AsktheEU.org, we only send you emails relating to the request you made or other things you specifically authorise us to do such as send you alerts about other requests.

    + +

    Why will my name and my request appear publicly on the site?

    +

    We publish your request on the internet so that anybody can read it and make use of the information that you have found. We do not normally delete requests (more details).

    +

    Your name is part of your request, so has to be published as well. It is only fair, as we're going to publish the name of the civil servant who writes the response to your request.

    +

    Using your real name also helps people get in touch with you to assist you with your research or to campaign with you.

    + +

    Can I make an access to information request using a pseudonym?

    +

    You are advised to use your real name when making an access to documents request. You are exercising a right which is the basis for an open and democratic society and this should be under your real name.

    +

    If you feel that your name is very well known – for example you are a famous person or well known journalist or known to the EU body – you might want to get a friend or colleague to file the request. If you are really stuck, contact us and we will try to help you file the request; please note that we don’t have the resources to do this for everyone.

    +

    Please note that if you use a pseudonym, you will not be able to exercise your legal right to appeal to the European Ombudsman or the Court of Justice.

    +

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name.

    +

    If we see silly names or really obvious pseudonyms, we will remove the request and contact the requester about this.

    +

    Please do not impersonate someone else!

    + +

    Can you delete my requests, or alter my name?

    +

    AsktheEU.org is a permanent, public archive of access to information requests submitted to and answered by the EU. Even though you may not find the response to a request useful any more, it may be of interest to others. For this reason, we will not delete requests.

    +

    Under exceptional circumstances we may remove or change your name on the website, see the next question. Similarly, we may also remove other personal information.

    + +

    Can you take down personal information about me?

    +

    If you see any personal information about you on the site which you'd like us to remove or hide, then please let us know. Specify exactly what information you believe to be problematic and why, and tell us where it appears on the site.

    +

    If sensitive personal information that has been accidentally posted, then we will usually remove it. Normally we will only consider requests to remove personal information which come from the individual concerned, but for sensitive information we would appreciate anyone pointing out anything they see.

    +

    We consider that there is a strong public interest in retaining the names of officers or servants of public authorities. We will only remove such names in exceptional circumstances, such as where the disclosure of a name and position of employment would substantially risk an individual's safety. If you are such an official and you wish to have your name removed for such an urgent reason, you must supply us with a request to do so from the head of your department or body. This request must demonstrate that a risk has been perceived which outweighs the public interest, and must demonstrate that efforts have been made to conceal the name on the organisation's own website and in other potentially public documents.

    +

    For all other requests we apply a public interest test to decide whether information should be removed in line with European Union Data Protection rules. We take a position that the information that we publish is of a public nature and belongs to everyone.

    + +

    The EU body has asked for my phone number or postal address!

    +

    If an EU body asks for your phone number to discuss or clarify the request we recommend that you give it, but directly to them not across the site. If you do not want to give out your number, you can opt to continue discussing by email or you could ask for their number and arrange a time to phone and discuss the request.

    +

    If a public authority asks you for your full, physical address (postal address), reply to them saying that you would prefer to receive information in electronic form. This is your right under Regulation 1049/2001 if the information exists in that format.

    + +

    No no, they need a postal address to send a paper response!

    +

    If an EU body only has a paper copy of the information that you want, they may ask you for a postal address. Try persuading them to scan the documents for you. If that doesn't work, and you want to provide your postal address privately in order to receive the documents, mark your request as "Gone Postal: the reply will be sent by post".

    +

    When the information arrives, <%= link_to 'let us know', help_contact_path %> and you can upload it to the website. If you can scan the document we'll give you an email address to use for that purpose.

    diff --git a/lib/views/help/requesting.de.html.erb b/lib/views/help/requesting.de.html.erb index dd41e47..9686978 100644 --- a/lib/views/help/requesting.de.html.erb +++ b/lib/views/help/requesting.de.html.erb @@ -4,151 +4,151 @@ <%= render :partial => 'sidebar' %>
    - -

    Hier lernen Sie, wie Sie eine Anfrage für EU-Dokumente stellen können. Wir beantworten einige häufig gestellte Fragen (FAQs) und bieten einige Tipps, wie Sie gute Anfragen stellen können, durch welche Sie auch die von Ihnen erwünschten Informationen erhalten.

    + +

    Hier lernen Sie, wie Sie eine Anfrage für EU-Dokumente stellen können. Wir beantworten einige häufig gestellte Fragen (FAQs) und bieten einige Tipps, wie Sie gute Anfragen stellen können, durch welche Sie auch die von Ihnen erwünschten Informationen erhalten.

    - -

    Anfragen stellen

    - -

    1. Habe ich das Recht eine Anfrage zu stellen?

    -

    Alle EU-Bürger und Ansässige haben das Recht auf Zugang zu EU-Dokumenten. Nicht-EU-Bürger und Ansässige können Informationen anfragen, aber keine Berufung vor dem Gerichtshof einlegen.

    -

    NROs, Firmen und andere ´juristische Personen´ können ebenfalls Dokumente anfragen, vorausgesetzt sie haben ein in einem der EU-Mitgliedsstaaten registriertes Büro.

    - -

    2. Wonach kann ich fragen?

    -

    Der EU Vertrag* garantiert das Recht auf Zugang zu Dokumenten. Daher sollten Sie überlegen, welche Dokumente die von Ihnen gesuchten Informationen enthalten würden, wenn Sie Ihre Anfrage formulieren.

    -

    Das Recht auf Zugang zu Dokumenten ist im Vertrag über die Arbeitsweise der Europäischen Union (Artikel 15) und der Charta der Grundrechte der Europäischen Union (Artikel 42) verankert. Diese Bestimmungen bilden die Grundlage für Verordnung 1049/2001 bezüglich des Zugangs zu Dokumenten des Parlamentes, des Rates und der Kommission.

    -

    Überlegen Sie bei der Formulierung Ihrer Anfrage gut, welche Dokumente die von Ihnen erwünschten Informationen erhalten könnten, da EU-Beamte nicht verpflichtet sind neue Dokumente zu erstellen, um auf Ihre Anfrage zu antworten.

    -

    Die einzige Ausnahme diesbezüglich sind Umweltangelegenheiten. Hier haben Anfragensteller ein umfassenderes Informationszugangsrecht, welches sich nicht nur auf `Dokumente` beschränkt Grund dafür ist, dass der Zugang zu Umweltinformationen durch einen weiteren rechtlichen Rahmen, die Aarhus Verordnung zum öffentlichen Zugang zu Umweltinformationen, abgedeckt ist.

    - -

    3. Wen kann ich fragen?

    -

    Sie haben das Recht Dokumente aller EU-Institutionen, -behörden, und -agenturen einzusehen. Diese sind gesetzlich verpflichtet Ihnen innerhalb von 15 Werktagen zu antworten.

    -

    Dies betrifft also die Europäische Kommission, das Europaparlament und den Europarat. Für einige Institutionen trifft das Recht nur auf deren administrative Tätigkeiten zu.

    -

    <%= link_to 'Klicken Sie hier, um eine vollständige Liste anzusehen.', list_public_bodies_default_path %>.

    - -

    4. Warum sollte ich die EU fragen?

    -

    In einer gesunden Demokratie weiß die Bevölkerung was Ihre Regierungen tut.

    -

    Die Europäische Union ist ein integraler Teil der europäischen Regierungsstruktur. Sie hat zunehmenden Einfluss in allen Bereichen unseres täglichen Lebens und wir sollten wissen, was sie tut.

    -

    Der Vertrag über die Funktionsweise der Europäischen Union beinhaltet das Konzept der Offenheit und spricht von der Schaffung einer zunehmenden Vereinigung aller Europäer, in welcher Entscheidungen so offen und bürgernah wie möglich getroffen werden.

    -

    Momentan haben jedoch die wenigsten Menschen eine genaue Vorstellung davon was die EU wirklich tut. Es leben mehr als 500 Millionen Menschen in der EU, jedoch erhält die EU nur circa 10,000 Dokumentanfragen pro Jahr und somit lediglich einen Antrag pro 50,000 Menschen. Einige Informationen können natürlich über das Internet gefunden werden, doch dies ist nicht genug. Damit die Europäische Öffentlichkeit die EU Verantwortlich halten kann und an Entscheidungsprozessen teilhaben kann, brauchen wir mehr Informationen.

    -

    AsktheEU.org ist dazu da, der Öffentlichkeit zu helfen mehr über das Handeln der EU herauszufinden und für Sie nützliche Informationen zu beziehen, damit Sie diese aktiv in den öffentlichen Dialog einbringen und somit zu besseren Entscheidungen auf EU-Ebene beitragen können.

    - -

    EU-Behörden finden

    - -

    5. Was wenn ich nicht weiß welche Behörde ich fragen soll?

    -

    Sollten Sie Fragen haben, jedoch nicht genau wissen welche Behörde die entsprechende Information besitzt, versuchen Sie Folgendes:

    -
      -
    • Suchen Sie auf AsktheEU.org nach Anfragen, welche Ihrer Ähnlich sind.
      • -
    • Lesen die die Beschreibungen aller Institutionen, um herauszufinden was diese jeweils tun.
      • -
    • Wenn Sie eine eventuell passende Institution gefunden haben, verwenden Sie den ´homepage´ link auf der rechten Seite, um die entsprechende Internetseite zu überprüfen.
      • -
    • Machen Sie sich keine zu großen Sorgen darum die richtige Institution zu finden. Falls Sie die falsche treffen, sollte diese Ihnen mitteilen, wen Sie fragen sollten.
      • -
    • Falls Sie sich noch nicht sicher bin, setzen Sie sich für Unterstützung mit uns in Verbindung.
      • -
    - -

    Welche Sprachen?

    - -

    6. Welche Sprachen kann ich verwenden?

    -

    Sie haben das Recht Ihre Anfrage in allen 23 offizielle EU-Sprachen zu stellen: Bulgarisch, tschechisch, dänisch, niederländisch, englisch, estnisch, finnisch, französisch, deutsch, griechisch, ungarisch, irisch, italienisch, lettisch, litauisch, maltesisch, polnisch, portugiesisch, romanisch, slowakisch, slowenisch, spanisch und schwedisch.

    -

    Die EU sagt Aufgrund zeitlicher und finanzieller Einschränkungen werden jedoch nur relativ wenige Arbeitsunterlagen in alle Sprachen übersetzt. So verwendet die Europäische Kommission in der Regel Englisch, Französisch und Deutsch als Verfahrenssprachen, wohingegen das Europäische Parlament je nach Bedarf seiner Mitglieder Übersetzungen in verschiedenen Sprachen bereitstellt.

    -

    Für AsktheEU.org bieten wir momentan Unterstützung in den vier meistgesprochenen Sprachen an: Englisch, Französisch, Deutsch und Spanisch. Wenn Sie uns als freiwillige/r Übersetzer/in unterstützen möchten diese Liste zu erweitern und Antworten in weitere Sprachen zu übersetzen, schreiben Sie uns: team@asktheeu.org.

    - -

    Hilfreiche Anfragen-Tipps

    - -

    7. Was macht eine gute Anfrage aus?

    -

    Bitte fügen Sie Ihrer Anfrage ausschließlich Informationen bei, welche es dem Empfänger vereinfachen die Dokumente mit den von Ihnen gewünschten Informationen zu identifizieren.

    -

    Kurzum, knappe und bündige Nachrichten erleichtern es dem entsprechenden EU Beamten die von Ihnen gewünschten Informationen zu identifizieren und somit werden Sie Ihre Antwort auch schneller erhalten.

    -

    Eine gut formulierte Anfrage macht es auch unwahrscheinlicher, dass ein Beamter Ihre Anfrage aufgrund von unklarer Formulierung oder dergleichen ablehnen kann. Aber machen Sie sich keine zu großen Sorgen, Ihre Anfrage muss nicht perfekt sein, Ihr EU-Kontakt sollte sich im Falle eventuellem Klärungsbedarfs an Sie wenden.

    -

    Folgende Aspekte sollten Ihrer Anfrage nicht beigefügt werden:

    -
      -
    • Erörterungen zu einem spezifischen Fall oder Rechtsstreit;
      • -
    • Äußerungen, welche andere diffamieren oder beleidigen könnten;
      • -
    • Angreifende Sprachwahl.
      • -
    -

    Falls Sie dies doch tun sollten, müssen wir Ihre Anfrage entfernen. Wir werden Sie in einem solchen Falle informieren und sind jederzeit bereit über jeden Fall zu sprechen.

    - -

    8. Kann ich Informationen über meine eigene Person anfragen?

    -

    Sie sollten AsktheEU.org nicht nutzen, um private Informationen zu Ihrer Person zu beziehen. Falls Sie Informationen zu Ihrer Person anfragen, nutzen Sie die EU Datenschutzrichtlinien. Klicken Sie hier für weitere Infos.

    - -

    9. Warum beinhaltet das Anfrageformular den Zusatz über Dokumentanfragen?

    -

    Auf EU-Ebene besteht eher das Recht auf Zugang zu Dokumenten, als zu Informationen. Das macht keinen wesentlichen Unterschied, aber wir fügen den Absatz über Dokumente hinzu, da Ihre Anfrage ansonsten evtl. unter dem Europäischen Kodex für gute Verhaltenspraxis abgewickelt werden könnte, welcher jedoch nicht die gleichen Fristen und Beschwerdemöglichkeiten mit sich bringt.

    - -

    10. Kann ich dieselbe Anfrage an mehrere Behörden senden?

    -

    Sie können dieselben Dokumente von mehr als einer Institution anfragen. Wir empfehlen Ihnen jedoch mit der zu beginnen, welche über die von Ihnen benötigten Informationen am wahrscheinlichsten verfügt.

    -

    Sollte diese Institution nicht über alle relevanten Dokumente verfügen, so sollte diese Sie an entsprechende Institution weiterleiten.

    -

    Momentan gibt es auf dieser Seite noch kein automatisches System, um eine Anfrage an eine andere Behörde weiterzuleiten. Sie müssen diese dann manuell kopieren und einfügen.

    - -

    Antworten & Beschwerden

    - -

    11. Muss ich dafür bezahlen?

    -

    Eine Dokumentenanfrage zu stellen ist generell kostenlos.

    -

    Informationen in elektronischem Format zu erhalten ist auch generell kostenlos.

    -

    EU-Institutionen können “für die Anfertigung und Übersendung von Kopien” (Verordnung 1049/2001) Kosten erheben. Sie werden jedoch in diesem Falle vorab informiert und müssen sich somit keinerlei Sorgen machen. Stellen Sie mit ruhigem Gewissen jetzt Ihre Anfrage!

    - -

    12. Wann erhalte ich eine Antwort?

    -

    EU-Institutionen sollten innerhalb von 15 Werktagen auf Ihren Anfrage reagieren (ca. 3 Wochen oder etwas länger, im Falle von Feiertagen).

    -

    Vor der endgültigen Antwort erhalten Sie evtl. bereits eine Bestätigung.

    -

    Die Antwort kann sowohl die gewünschten Dokumente enthalten, als auch eine Ablehnung oder andersartige Rückmeldung.

    -

    In Ausnahmefällen, falls Sie beispielsweise eine große Anzahl von Dokumenten anfragen, kann eine Verlängerungsfrist der Beantwortung Ihrer Anfrage greifen. Die AsktheEU.org Internetseite wird dies im Auge behalten.

    - -

    13. Was passiert wenn ich keine Antwort erhalte?

    -

    AsktheEU.org sendet Ihnen eine Email, falls Sie keine pünktliche Antwort erhalten. Sie können der Behörde dann eine Nachricht senden und Sie erinnern, dass Sie verpflichtet sind Ihnen innerhalb von 15 Tagen zu antworten.

    -

    Sollten Sie noch immer keine Antwort erhalten, sollten Sie eine Beschwerde einreichen.

    - -

    14. Was wenn ich eine Antwort erhalte, aber damit nicht zufrieden bin?

    -

    Es gibt unterschiedliche Gründe, warum Sie von einer Antwort enttäuscht sein könnten:

    -
      -
    • Sie haben nur einen Teil der von Ihnen angefragten Informationen erhalten (jedoch keine offizielle Ablehnung) oder die erhaltene Antwort bezieht sich nicht wirklich auf Ihre Frage. Dies nennt sich dann eine 'unvollständige Antwort';
      • -
    • Man teilt Ihnen mit, dass die Informationen bei dieser Institution 'nicht verfügbar' sind;
      • -
    • Ihnen wird teilweise Zugang gewährt, ein Teil der Information wird jedoch aus Ausnahmegründen der EU Verordnung 1049/2001 zurückgehalten (siehe auch Punkt 14);
      • -
    • Ihnen wurde der Zugang zu allen angefragten Informationen verweigert (siehe auch Punkt 14);
      • -
    • Sie erhalten überhaupt keine Antwort ('Schweigen der Verwaltung' oder 'stumme Ablehnung').
      • -
    -

    Sie können Ihre Antwort einer Liste von Kategorien zuordnen. Falls Sie sich nicht sicher sind wie dies funktioniert, helfen wir Ihnen gerne.

    -

    Falls Sie finden, dass die Antwort in irgendeiner Weise falsch war, können Sie eine Beschwerde einreichen. Diese wird formell 'Zweitantrag' genannt. Siehe auch Punkt 15 für nähere Information.

    -

    Sollten Sie den Eindruck haben, dass Ihre Beschwerde schlecht bearbeitet wurde oder Sie unfreundlich behandelt wurde, können Sie sich beim Europäische Bürgerbeauftragten beschweren.

    - -

    15. Was wären mögliche Gründe die Beantwortung meiner Anfrage abzulehnen?

    -

    Die EU Regelungen für Dokumentenzugang basieren auf Richtlinie 1049/2001 und beinhalten eine Anzahl von Gründen warum gewisse Informationen nicht bereitgestellt werden.

    -

    Bekannt als 'Ausnahmen', bestehen diese Gründe zum Schutz der Privatsphäre und spezifische öffentliche Interessen/Staatsinteressen. Die Liste beinhaltet:

    -
      -
    • Öffentliche Sicherheit,
      • -
    • Verteidigung und Militärangelegenheiten,
      • -
    • Internationale Beziehungen,
      • -
    • Finanz-, Währungs- oder Wirtschaftsrichtlinien der Gemeinschaft oder eines Mitgliedsstaates,
      • -
    • Handelsinteressen einer natürlichen- oder juristischen Person, inklusive geistigen Eigentums,
      • -
    • Gerichtsverfahren und Rechtsauskunft/Rechtsberatung,
      • -
    • Absicht von Inspektionen, Investigationen und Revisionen,
      • -
    • Entscheidungsprozesse.
      • -
    -

    Diese Ausnahmen sollten eingeschränkt angewendet werden und ausschließlich eingesetzt, wenn eine dieser Interessenverletzt werden könnten. In vielen Fällen sollte die EU auch die potentielle Relevanz der Informationen für die Öffentlichkeit berücksichtigen.

    -

    Sollten Ihren Informationen auf Basis dieser Ausnahmen vorbehalten werden, wird Access Info Europe Sie beraten können, ob bei Ihnen ein guter Fall für eine Beschwerde vorliegt.

    - -

    16. Beschwerden: Zweitantrag

    -

    Sollten Sie mit der Beantwortung Ihrer Anfrage unzufrieden sein, können Sie eine Beschwerde an die nächsthöhere Administrationsebene des Entscheidungsprozesses einreichen. Dieser Schritt nennt sich auch Zweitantrag, durch welchen die EU im Grunde gebeten wird Ihre Entscheidung Ihre Anfrage abzulehnen nochmals zu überdenken.

    -

    Der Versuch einer Beschwerde lohnt sich, da er häufig zur Freigabe weiterer Informationen führt, oft sogar der Freigabe aller Informationen.

    -

    Wenn Sie sich entscheiden die Beschwerde einzureichen, werden sie weitere, detaillierte Unterstützung erhalten und Access Info Europe kann Ihnen bei der Formulierung Ihres Zweitantrags behilflich sein.

    - -

    17. Kann ich die erhaltenen Informationen weiterverwenden?

    -

    Generell sind durch EU-Institutionen erstellte Dokumente ´öffentlich´ im Sinne, dass sie der Öffentlichkeit gehören, da sie für uns erstellt wurden - finanziert von europäischen Steuergeldern. Daher sollten Sie die erhaltenen Dokumente und darin enthaltenen Informationen frei nutzen können.

    -

    Im Zweifelsfall, vor allem falls Sie die Materialien für kommerzielle Zwecke einsetzen wollen, fragen Sie die EU-Institution von welcher Sie die Dokumente erhalten.

    - -

    Anfragenmoderation

    - -

    18. Wie werden Anfragen und Kommentare moderiert?

    -

    Wir ermutigen die Öffentlichkeit Anfragen zu stellen und wir ermöglichen Ihnen und andere Anfragen zu kommentieren.

    -

    Unser Team aus festen Mitarbeitern und Freiwilligen wird den Inhalt regelmäßig überprüfen und wir behalten uns das Recht vor unangemessene Aussagen zu entfernen. Damit beziehen wir uns auf anstößige oder beleidigende Aussagen.

    -

    Sie können derartige Inhalte auch selbst an uns weiterleiten.

    - -

    19. Kann ich meine Anfrage vertraut behandeln, bis ich meine Story-meine Artikel veröffentlicht habe?

    -

    AskTheEU.org ist für öffentliche Anfragen gestaltet. Alle eingehenden Antworten werden automatisch auf der Internetseite für jedermann lesbar veröffentlicht.

    -

    Wenn Sie ein/e Journalist/in, eine NRO oder andere Person sind, welche die Antwort privat halten möchte, bis Sie z.B. Ihren Artikel veröffentlicht haben, sollten Sie diese Internetseite lieber nicht benutzen, sondern Ihre Anfrage direkt an die entsprechende EU-Institution senden.

    - -

    20. Ich habe die Antwort auf ein Anfrage, welche ich direkt von einer EU-Institution angefragt hatte. Kann ich diese auch auf diese Seite stellen?

    -

    Es tut uns leid, aber das ist nicht möglich. AsktheEU.org ist ein Anfragen-Archiv, welches durch die Seite erstellt wird und versucht nicht ein Archiv aller IFG-Anfragen zu sein. Das Hochladen anderer Anfragen wird von der Seite nicht unterstützt, da wir nicht verifizieren können, ob die Antworten tatsächlich von den entsprechenden EU-Institutionen stammen.

    -

    Wenn Sie die Antwort veröffentlichen möchten, müssten Sie dieselbe Anfrage nochmals über AskTheEU.org stellen.

    +

    Anfragen stellen

    +

    EU-Behörden finden

    +

    Welche Sprachen?

    +

    Hilfreiche Anfragen-Tipps

    +

    Antworten & Beschwerden

    +

    Anfragenmoderation

    --> + +

    Anfragen stellen

    + +

    1. Habe ich das Recht eine Anfrage zu stellen?

    +

    Alle EU-Bürger und Ansässige haben das Recht auf Zugang zu EU-Dokumenten. Nicht-EU-Bürger und Ansässige können Informationen anfragen, aber keine Berufung vor dem Gerichtshof einlegen.

    +

    NROs, Firmen und andere ´juristische Personen´ können ebenfalls Dokumente anfragen, vorausgesetzt sie haben ein in einem der EU-Mitgliedsstaaten registriertes Büro.

    + +

    2. Wonach kann ich fragen?

    +

    Der EU Vertrag* garantiert das Recht auf Zugang zu Dokumenten. Daher sollten Sie überlegen, welche Dokumente die von Ihnen gesuchten Informationen enthalten würden, wenn Sie Ihre Anfrage formulieren.

    +

    Das Recht auf Zugang zu Dokumenten ist im Vertrag über die Arbeitsweise der Europäischen Union (Artikel 15) und der Charta der Grundrechte der Europäischen Union (Artikel 42) verankert. Diese Bestimmungen bilden die Grundlage für Verordnung 1049/2001 bezüglich des Zugangs zu Dokumenten des Parlamentes, des Rates und der Kommission.

    +

    Überlegen Sie bei der Formulierung Ihrer Anfrage gut, welche Dokumente die von Ihnen erwünschten Informationen erhalten könnten, da EU-Beamte nicht verpflichtet sind neue Dokumente zu erstellen, um auf Ihre Anfrage zu antworten.

    +

    Die einzige Ausnahme diesbezüglich sind Umweltangelegenheiten. Hier haben Anfragensteller ein umfassenderes Informationszugangsrecht, welches sich nicht nur auf `Dokumente` beschränkt Grund dafür ist, dass der Zugang zu Umweltinformationen durch einen weiteren rechtlichen Rahmen, die Aarhus Verordnung zum öffentlichen Zugang zu Umweltinformationen, abgedeckt ist.

    + +

    3. Wen kann ich fragen?

    +

    Sie haben das Recht Dokumente aller EU-Institutionen, -behörden, und -agenturen einzusehen. Diese sind gesetzlich verpflichtet Ihnen innerhalb von 15 Werktagen zu antworten.

    +

    Dies betrifft also die Europäische Kommission, das Europaparlament und den Europarat. Für einige Institutionen trifft das Recht nur auf deren administrative Tätigkeiten zu.

    +

    <%= link_to 'Klicken Sie hier, um eine vollständige Liste anzusehen.', list_public_bodies_default_path %>.

    + +

    4. Warum sollte ich die EU fragen?

    +

    In einer gesunden Demokratie weiß die Bevölkerung was Ihre Regierungen tut.

    +

    Die Europäische Union ist ein integraler Teil der europäischen Regierungsstruktur. Sie hat zunehmenden Einfluss in allen Bereichen unseres täglichen Lebens und wir sollten wissen, was sie tut.

    +

    Der Vertrag über die Funktionsweise der Europäischen Union beinhaltet das Konzept der Offenheit und spricht von der Schaffung einer zunehmenden Vereinigung aller Europäer, in welcher Entscheidungen so offen und bürgernah wie möglich getroffen werden.

    +

    Momentan haben jedoch die wenigsten Menschen eine genaue Vorstellung davon was die EU wirklich tut. Es leben mehr als 500 Millionen Menschen in der EU, jedoch erhält die EU nur circa 10,000 Dokumentanfragen pro Jahr und somit lediglich einen Antrag pro 50,000 Menschen. Einige Informationen können natürlich über das Internet gefunden werden, doch dies ist nicht genug. Damit die Europäische Öffentlichkeit die EU Verantwortlich halten kann und an Entscheidungsprozessen teilhaben kann, brauchen wir mehr Informationen.

    +

    AsktheEU.org ist dazu da, der Öffentlichkeit zu helfen mehr über das Handeln der EU herauszufinden und für Sie nützliche Informationen zu beziehen, damit Sie diese aktiv in den öffentlichen Dialog einbringen und somit zu besseren Entscheidungen auf EU-Ebene beitragen können.

    + +

    EU-Behörden finden

    + +

    5. Was wenn ich nicht weiß welche Behörde ich fragen soll?

    +

    Sollten Sie Fragen haben, jedoch nicht genau wissen welche Behörde die entsprechende Information besitzt, versuchen Sie Folgendes:

    +
      +
    • Suchen Sie auf AsktheEU.org nach Anfragen, welche Ihrer Ähnlich sind.
      • +
    • Lesen die die Beschreibungen aller Institutionen, um herauszufinden was diese jeweils tun.
      • +
    • Wenn Sie eine eventuell passende Institution gefunden haben, verwenden Sie den ´homepage´ link auf der rechten Seite, um die entsprechende Internetseite zu überprüfen.
      • +
    • Machen Sie sich keine zu großen Sorgen darum die richtige Institution zu finden. Falls Sie die falsche treffen, sollte diese Ihnen mitteilen, wen Sie fragen sollten.
      • +
    • Falls Sie sich noch nicht sicher bin, setzen Sie sich für Unterstützung mit uns in Verbindung.
      • +
    + +

    Welche Sprachen?

    + +

    6. Welche Sprachen kann ich verwenden?

    +

    Sie haben das Recht Ihre Anfrage in allen 23 offizielle EU-Sprachen zu stellen: Bulgarisch, tschechisch, dänisch, niederländisch, englisch, estnisch, finnisch, französisch, deutsch, griechisch, ungarisch, irisch, italienisch, lettisch, litauisch, maltesisch, polnisch, portugiesisch, romanisch, slowakisch, slowenisch, spanisch und schwedisch.

    +

    Die EU sagt Aufgrund zeitlicher und finanzieller Einschränkungen werden jedoch nur relativ wenige Arbeitsunterlagen in alle Sprachen übersetzt. So verwendet die Europäische Kommission in der Regel Englisch, Französisch und Deutsch als Verfahrenssprachen, wohingegen das Europäische Parlament je nach Bedarf seiner Mitglieder Übersetzungen in verschiedenen Sprachen bereitstellt.

    +

    Für AsktheEU.org bieten wir momentan Unterstützung in den vier meistgesprochenen Sprachen an: Englisch, Französisch, Deutsch und Spanisch. Wenn Sie uns als freiwillige/r Übersetzer/in unterstützen möchten diese Liste zu erweitern und Antworten in weitere Sprachen zu übersetzen, schreiben Sie uns: team@asktheeu.org.

    + +

    Hilfreiche Anfragen-Tipps

    + +

    7. Was macht eine gute Anfrage aus?

    +

    Bitte fügen Sie Ihrer Anfrage ausschließlich Informationen bei, welche es dem Empfänger vereinfachen die Dokumente mit den von Ihnen gewünschten Informationen zu identifizieren.

    +

    Kurzum, knappe und bündige Nachrichten erleichtern es dem entsprechenden EU Beamten die von Ihnen gewünschten Informationen zu identifizieren und somit werden Sie Ihre Antwort auch schneller erhalten.

    +

    Eine gut formulierte Anfrage macht es auch unwahrscheinlicher, dass ein Beamter Ihre Anfrage aufgrund von unklarer Formulierung oder dergleichen ablehnen kann. Aber machen Sie sich keine zu großen Sorgen, Ihre Anfrage muss nicht perfekt sein, Ihr EU-Kontakt sollte sich im Falle eventuellem Klärungsbedarfs an Sie wenden.

    +

    Folgende Aspekte sollten Ihrer Anfrage nicht beigefügt werden:

    +
      +
    • Erörterungen zu einem spezifischen Fall oder Rechtsstreit;
      • +
    • Äußerungen, welche andere diffamieren oder beleidigen könnten;
      • +
    • Angreifende Sprachwahl.
      • +
    +

    Falls Sie dies doch tun sollten, müssen wir Ihre Anfrage entfernen. Wir werden Sie in einem solchen Falle informieren und sind jederzeit bereit über jeden Fall zu sprechen.

    + +

    8. Kann ich Informationen über meine eigene Person anfragen?

    +

    Sie sollten AsktheEU.org nicht nutzen, um private Informationen zu Ihrer Person zu beziehen. Falls Sie Informationen zu Ihrer Person anfragen, nutzen Sie die EU Datenschutzrichtlinien. Klicken Sie hier für weitere Infos.

    + +

    9. Warum beinhaltet das Anfrageformular den Zusatz über Dokumentanfragen?

    +

    Auf EU-Ebene besteht eher das Recht auf Zugang zu Dokumenten, als zu Informationen. Das macht keinen wesentlichen Unterschied, aber wir fügen den Absatz über Dokumente hinzu, da Ihre Anfrage ansonsten evtl. unter dem Europäischen Kodex für gute Verhaltenspraxis abgewickelt werden könnte, welcher jedoch nicht die gleichen Fristen und Beschwerdemöglichkeiten mit sich bringt.

    + +

    10. Kann ich dieselbe Anfrage an mehrere Behörden senden?

    +

    Sie können dieselben Dokumente von mehr als einer Institution anfragen. Wir empfehlen Ihnen jedoch mit der zu beginnen, welche über die von Ihnen benötigten Informationen am wahrscheinlichsten verfügt.

    +

    Sollte diese Institution nicht über alle relevanten Dokumente verfügen, so sollte diese Sie an entsprechende Institution weiterleiten.

    +

    Momentan gibt es auf dieser Seite noch kein automatisches System, um eine Anfrage an eine andere Behörde weiterzuleiten. Sie müssen diese dann manuell kopieren und einfügen.

    + +

    Antworten & Beschwerden

    + +

    11. Muss ich dafür bezahlen?

    +

    Eine Dokumentenanfrage zu stellen ist generell kostenlos.

    +

    Informationen in elektronischem Format zu erhalten ist auch generell kostenlos.

    +

    EU-Institutionen können “für die Anfertigung und Übersendung von Kopien” (Verordnung 1049/2001) Kosten erheben. Sie werden jedoch in diesem Falle vorab informiert und müssen sich somit keinerlei Sorgen machen. Stellen Sie mit ruhigem Gewissen jetzt Ihre Anfrage!

    + +

    12. Wann erhalte ich eine Antwort?

    +

    EU-Institutionen sollten innerhalb von 15 Werktagen auf Ihren Anfrage reagieren (ca. 3 Wochen oder etwas länger, im Falle von Feiertagen).

    +

    Vor der endgültigen Antwort erhalten Sie evtl. bereits eine Bestätigung.

    +

    Die Antwort kann sowohl die gewünschten Dokumente enthalten, als auch eine Ablehnung oder andersartige Rückmeldung.

    +

    In Ausnahmefällen, falls Sie beispielsweise eine große Anzahl von Dokumenten anfragen, kann eine Verlängerungsfrist der Beantwortung Ihrer Anfrage greifen. Die AsktheEU.org Internetseite wird dies im Auge behalten.

    + +

    13. Was passiert wenn ich keine Antwort erhalte?

    +

    AsktheEU.org sendet Ihnen eine Email, falls Sie keine pünktliche Antwort erhalten. Sie können der Behörde dann eine Nachricht senden und Sie erinnern, dass Sie verpflichtet sind Ihnen innerhalb von 15 Tagen zu antworten.

    +

    Sollten Sie noch immer keine Antwort erhalten, sollten Sie eine Beschwerde einreichen.

    + +

    14. Was wenn ich eine Antwort erhalte, aber damit nicht zufrieden bin?

    +

    Es gibt unterschiedliche Gründe, warum Sie von einer Antwort enttäuscht sein könnten:

    +
      +
    • Sie haben nur einen Teil der von Ihnen angefragten Informationen erhalten (jedoch keine offizielle Ablehnung) oder die erhaltene Antwort bezieht sich nicht wirklich auf Ihre Frage. Dies nennt sich dann eine 'unvollständige Antwort';
      • +
    • Man teilt Ihnen mit, dass die Informationen bei dieser Institution 'nicht verfügbar' sind;
      • +
    • Ihnen wird teilweise Zugang gewährt, ein Teil der Information wird jedoch aus Ausnahmegründen der EU Verordnung 1049/2001 zurückgehalten (siehe auch Punkt 14);
      • +
    • Ihnen wurde der Zugang zu allen angefragten Informationen verweigert (siehe auch Punkt 14);
      • +
    • Sie erhalten überhaupt keine Antwort ('Schweigen der Verwaltung' oder 'stumme Ablehnung').
      • +
    +

    Sie können Ihre Antwort einer Liste von Kategorien zuordnen. Falls Sie sich nicht sicher sind wie dies funktioniert, helfen wir Ihnen gerne.

    +

    Falls Sie finden, dass die Antwort in irgendeiner Weise falsch war, können Sie eine Beschwerde einreichen. Diese wird formell 'Zweitantrag' genannt. Siehe auch Punkt 15 für nähere Information.

    +

    Sollten Sie den Eindruck haben, dass Ihre Beschwerde schlecht bearbeitet wurde oder Sie unfreundlich behandelt wurde, können Sie sich beim Europäische Bürgerbeauftragten beschweren.

    + +

    15. Was wären mögliche Gründe die Beantwortung meiner Anfrage abzulehnen?

    +

    Die EU Regelungen für Dokumentenzugang basieren auf Richtlinie 1049/2001 und beinhalten eine Anzahl von Gründen warum gewisse Informationen nicht bereitgestellt werden.

    +

    Bekannt als 'Ausnahmen', bestehen diese Gründe zum Schutz der Privatsphäre und spezifische öffentliche Interessen/Staatsinteressen. Die Liste beinhaltet:

    +
      +
    • Öffentliche Sicherheit,
      • +
    • Verteidigung und Militärangelegenheiten,
      • +
    • Internationale Beziehungen,
      • +
    • Finanz-, Währungs- oder Wirtschaftsrichtlinien der Gemeinschaft oder eines Mitgliedsstaates,
      • +
    • Handelsinteressen einer natürlichen- oder juristischen Person, inklusive geistigen Eigentums,
      • +
    • Gerichtsverfahren und Rechtsauskunft/Rechtsberatung,
      • +
    • Absicht von Inspektionen, Investigationen und Revisionen,
      • +
    • Entscheidungsprozesse.
      • +
    +

    Diese Ausnahmen sollten eingeschränkt angewendet werden und ausschließlich eingesetzt, wenn eine dieser Interessenverletzt werden könnten. In vielen Fällen sollte die EU auch die potentielle Relevanz der Informationen für die Öffentlichkeit berücksichtigen.

    +

    Sollten Ihren Informationen auf Basis dieser Ausnahmen vorbehalten werden, wird Access Info Europe Sie beraten können, ob bei Ihnen ein guter Fall für eine Beschwerde vorliegt.

    + +

    16. Beschwerden: Zweitantrag

    +

    Sollten Sie mit der Beantwortung Ihrer Anfrage unzufrieden sein, können Sie eine Beschwerde an die nächsthöhere Administrationsebene des Entscheidungsprozesses einreichen. Dieser Schritt nennt sich auch Zweitantrag, durch welchen die EU im Grunde gebeten wird Ihre Entscheidung Ihre Anfrage abzulehnen nochmals zu überdenken.

    +

    Der Versuch einer Beschwerde lohnt sich, da er häufig zur Freigabe weiterer Informationen führt, oft sogar der Freigabe aller Informationen.

    +

    Wenn Sie sich entscheiden die Beschwerde einzureichen, werden sie weitere, detaillierte Unterstützung erhalten und Access Info Europe kann Ihnen bei der Formulierung Ihres Zweitantrags behilflich sein.

    + +

    17. Kann ich die erhaltenen Informationen weiterverwenden?

    +

    Generell sind durch EU-Institutionen erstellte Dokumente ´öffentlich´ im Sinne, dass sie der Öffentlichkeit gehören, da sie für uns erstellt wurden - finanziert von europäischen Steuergeldern. Daher sollten Sie die erhaltenen Dokumente und darin enthaltenen Informationen frei nutzen können.

    +

    Im Zweifelsfall, vor allem falls Sie die Materialien für kommerzielle Zwecke einsetzen wollen, fragen Sie die EU-Institution von welcher Sie die Dokumente erhalten.

    + +

    Anfragenmoderation

    + +

    18. Wie werden Anfragen und Kommentare moderiert?

    +

    Wir ermutigen die Öffentlichkeit Anfragen zu stellen und wir ermöglichen Ihnen und andere Anfragen zu kommentieren.

    +

    Unser Team aus festen Mitarbeitern und Freiwilligen wird den Inhalt regelmäßig überprüfen und wir behalten uns das Recht vor unangemessene Aussagen zu entfernen. Damit beziehen wir uns auf anstößige oder beleidigende Aussagen.

    +

    Sie können derartige Inhalte auch selbst an uns weiterleiten.

    + +

    19. Kann ich meine Anfrage vertraut behandeln, bis ich meine Story-meine Artikel veröffentlicht habe?

    +

    AskTheEU.org ist für öffentliche Anfragen gestaltet. Alle eingehenden Antworten werden automatisch auf der Internetseite für jedermann lesbar veröffentlicht.

    +

    Wenn Sie ein/e Journalist/in, eine NRO oder andere Person sind, welche die Antwort privat halten möchte, bis Sie z.B. Ihren Artikel veröffentlicht haben, sollten Sie diese Internetseite lieber nicht benutzen, sondern Ihre Anfrage direkt an die entsprechende EU-Institution senden.

    + +

    20. Ich habe die Antwort auf ein Anfrage, welche ich direkt von einer EU-Institution angefragt hatte. Kann ich diese auch auf diese Seite stellen?

    +

    Es tut uns leid, aber das ist nicht möglich. AsktheEU.org ist ein Anfragen-Archiv, welches durch die Seite erstellt wird und versucht nicht ein Archiv aller IFG-Anfragen zu sein. Das Hochladen anderer Anfragen wird von der Seite nicht unterstützt, da wir nicht verifizieren können, ob die Antworten tatsächlich von den entsprechenden EU-Institutionen stammen.

    +

    Wenn Sie die Antwort veröffentlichen möchten, müssten Sie dieselbe Anfrage nochmals über AskTheEU.org stellen.

    diff --git a/lib/views/help/requesting.es.html.erb b/lib/views/help/requesting.es.html.erb index 42b7de5..629d610 100644 --- a/lib/views/help/requesting.es.html.erb +++ b/lib/views/help/requesting.es.html.erb @@ -4,147 +4,147 @@ <%= render :partial => 'sidebar' %>
    - -

    En esta sección se explica cómo se solicitan documentos a la UE. Se incluyen respuestas a algunas de las preguntas más frecuentes y se dan algunos consejos acerca de cómo realizar solicitudes efectivas que le proporcionen la información que tú necesitas.

    - - - -

    Solicitar información

    - -

    1. ¿Tengo derecho a realizar una solicitud?

    -

    El derecho a solicitar documentos a los organismos de la UE y a obtener una respuesta está reconocido por la ley en el caso de tratarse de ciudadanos y residentes de la UE. Asimismo, aquellos que no sean ciudadanos ni residentes pueden realizar solicitudes, aunque no pueden apelar a los tribunales. Todo el mundo tiene derecho a apelar las denegaciones en la etapa inicial, así como a apelar al Defensor del Pueblo Europeo.

    -

    La ley también reconoce el derecho de las ONG y otras “personas jurídicas” a solicitar información y apelar al Defensor del Pueblo Europeo, aunque para apelar a los tribunales han de tener un domicilio social en uno de los estados miembros de la UE.

    - -

    2. ¿Qué información puedo solicitar?

    -

    El derecho a acceder a documentos de la UE está reconocido por el Tratado de Funcionamiento de la Unión Europea (artículo 15) y por la Carta de los Derechos Fundamentales de la Unión Europea (artículo 42). Estas disposiciones forman la base del Reglamento 1049/2001 relativo al acceso a los documentos del Parlamento, el Consejo y la Comisión.

    -

    Cuando realices la solicitud, piense qué tipo de documentos contienen la información que buscas ya que, en principio, los funcionarios de la UE no están obligados a crear un documento nuevo en respuesta a tu solicitud.

    -

    Los asuntos ambientales suponen una excepción, puesto que en este caso los solicitantes tienen derecho a recibir información más detallada que no se limita exclusivamente a “documentos”. Esto se debe a que la información sobre el medio está amparada por un régimen jurídico adicional, el Convenio de Aarhus, relativo al acceso público a la información medioambiental.

    - -

    3. ¿A quién puedo dirigirme?

    -

    Tú tienes derecho de acceso a documentos de todos los organismos, las instituciones, y las agencias de la UE. Y ellos tienen la obligación de responder a tu solicitud en 15 días laborales.

    -

    Así pues, este derecho se aplica a la Comisión Europea, el Parlamento Europeo, el Consejo de la Unión Europea y la mayoría de las oficinas, los organismos y las agencias de la UE. Sin embargo, si se trata de algunos organismos de la UE como el Banco Central Europeo, este derecho se limita a las funciones administrativas de dichos organismos.

    -

    <%= link_to 'Pinche aquí para ver la lista completa', list_public_bodies_default_path %>.

    - -

    4. ¿Por qué debería solicitar información a la UE?

    -

    En una democracia sana, los ciudadanos saben lo que hacen sus gobiernos.

    -

    La Unión Europea es una parte integral de las estructuras de gobierno en el ámbito europeo. Cada vez tiene más impacto en todos los aspectos de nuestra vida cotidiana y deberíamos saber qué hace. Se estima que hasta un 50% de la legislación nacional proviene de Bruselas y esta cifra aumenta hasta el 70% en lo que se refiere a las políticas económicas.

    -

    No obstante, en la actualidad la mayoría de la gente sólo tiene una idea vaga acerca de lo que en realidad hace la UE. Aunque hay más de 500 millones de personas en el área de la UE, las instituciones europeas solo reciben 10.000 solicitudes de documentos al año. Esto supone solamente una solicitud por cada 50.000 personas. A pesar de que existe alguna información disponible en las páginas web, no es suficiente. Si los ciudadanos europeos quieren pedir cuentas a la UE y participar en la toma de decisiones, necesitan más información.

    -

    La página AsktheEU.org está diseñada para ayudar a los ciudadanos a saber más acerca de lo que hace la UE y proporciona acceso a información que usted puede utilizar para participar en debates públicos y ayudar a que se tomen mejores decisiones a nivel comunitario.

    - -

    Localizar los organismos de la UE

    - -

    5. ¿Qué pasa si no sé a qué organismo tengo que dirigirme?

    -

    Si tienes una pregunta pero no estás seguro del organismo público al que tienes que dirigirte para solicitar la información que necesitas, pruebe lo siguiente:

    -
      -
    • Consulta o busca en AsktheEU.org solicitudes similares a la tuya.
      • -
    • Lee la descripción de cada organismo público para informarte de lo que hacen.
      • -
    • Cuando hayas encontrado el organismo que en tu opinión posee la información deseada, usa el enlace de la “página principal” para consultar su sitio web.
      • -
    • No te preocupes demasiado por localizar el organismo apropiado. Si te equivocas, te aconsejarán el lugar adecuado o reenviarán tu solicitud al organismo correcto.
      • -
    • Si todavía tienes dudas, por favor pónte en contacto con nosotros para que podamos ayudarte.
      • -
    - -

    Idiomas

    - -

    6. ¿Qué idiomas puedo usar?

    -

    Tienes derecho a realizar su solicitud en cualquiera de las 23 lenguas oficiales y de trabajo de la UE: búlgaro, checo, danés, holandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    -

    De acuerdo con la UE, Por razones de tiempo y presupuesto, son relativamente pocos los documentos de trabajo que se traducen a todas las lenguas. Por lo general, la Comisión Europea emplea el inglés, el francés y el alemán como lenguas de procedimiento, mientras que el Parlamento Europeo proporciona traducciones a diferentes lenguas según las necesidades de sus diputados.

    -

    Por el momento, en AsktheEU.org se presta ayuda en cuatro de las lenguas más habladas: inglés, francés, alemán y español. Si deseas colaborar como traductor voluntario para ampliar esta lista y traducir las respuestas a otros idiomas, escríbenos a team@asktheeu.org.

    - -

    Consejos sobre las solicitudes

    - -

    7. ¿Qué constituye una buena solicitud?

    -

    Por favor, incluye en tu solicitud lo necesario para identificar fácilmente la información que estás pidiendo de la institución.

    -

    Los mensajes cortos y concisos hacen que sea más fácil para los funcionarios de la UE identificar la información que pides, lo que significa que recibirás una respuesta más rápidamente.

    -

    Además, una petición bien formulada da menos razones a los funcionarios para rechazar tu solicitud por considerarla vaga o poco clara. Sin embargo, no te preocupes por hacerla perfecta: el órgano de la UE se pondrá en contacto contigo para aclarar lo que no hayan entendido de tu petición.

    -

    Por favor, no incluya:

    -
      -
    • Argumentos basados en un tema o causa particular;
      • -
    • declaraciones que puedan difamar o insultar a terceras personas;
      • -
    • lenguaje ofensivo.
      • -
    -

    En caso contrario, nos veremos obligados a rechazar tu petición. Si fuera así, te lo haríamos saber y estaríamos siempre dispuestos a discutir caso por caso.

    - -

    8. ¿Puedo pedir información sobre mí mismo?

    -

    No utilice AsktheEU.org para acceder a su propia información personal. Si quiere información sobre si mismo, utilice las normas de Protección de Datos de la UE. Haga clic aquí para más información.

    - -

    9. ¿Por qué hay en el formulario de solicitud una frase para la solicitud de documentos?

    -

    En el nivel de la UE existe el derecho de acceso a los documentos en vez de a la información. En realidad hay poca diferencia, sin embargo; incluimos esa frase sobre los documentos porque, de no ser así, la petición podría ser procesada de acuerdo con el Código Europeo de Buena Conducta Administrativa, el cual hace referencia al “derecho a la información” pero no posee los mismos plazos ni posibilidades de apelación.

    - -

    10. ¿Puedo enviar la misma solicitud a distintos órganos?

    -

    Puedes pedir el mismo documento a más de un órgano, si bien es mejor empezar por el órgano que tenga más posibilidades de contar con la información que necesitas.

    -

    Si ese órgano no cuenta con todos los documentos relevantes, ellos mismos deberán remitirle a los órganos pertinentes.

    -

    Actualmente no existe un sistema automático para enviar las peticiones al resto de autoridades, tiene que copiarlo y pegarlo a mano.

    - -

    Respuestas y apelaciones

    - -

    11. ¿Tendré que pagar?

    -

    Presentar tu solicitud de documentos es gratuito.

    -

    Recibir información en formato electrónico es gratuito.

    -

    Los organismos de la UE pueden cobrarte «los gastos de realización y de envió de las copias» (Reglamento 1049/2001). Dichos gastos no deben superar el coste actual de fotocopia y franqueo. Tendrán que informarte siempre antes de cobrarte así que no te preocupes de esto ahora y ¡sigue con tu solicitud!

    - -

    12. ¿Cuándo obtendré una respuesta?

    -

    Los organismos de la UE deben contestar a tu solicitud dentro de 15 días laborales (casi tres semanas o poco más si hay fiestas oficiales en este lapso de tiempo).

    -

    Podrías también obtener un acuse de recibo antes de recibir la respuesta final.

    -

    En casos excepcionales, por ejemplo cuando solicites un gran número de documentos, puede ser aplicada a tu solicitud una extensión de 15 ulteriores días laborales. El sitio web de AsktheEU.org vigilará el cumplimiento de los plazos.

    - -

    13. ¿Qué pasa si no recibo una respuesta?

    -

    AsktheEU.org te enviará un correo si no recibes una oportuna respuesta. Las autoridades de la UE tienen 15 días laborales para contestar a tu solicitud. AsktheEU.org enviará automáticamente un mensaje a las autoridades públicas al transcurrir los 12 días laborales con el fin de recordarles el plazo para contestar. Si no hay respuesta deberás presentar una apelación. En la UE hay las llamadas “solicitudes confirmatorias” y se pueden enviar fácilmente por correo electrónico.

    - -

    14. ¿Qué pasa si recibo una respuesta que no me satisface?

    -

    Hay cierto número de casos en los que puedes estar insatisfecho con la respuesta a tu solicitud:

    -
      -
    • Sólo has recibido parte de la información que solicitaste (pero no un rechazo formal) o la información que te ha sido facilitada es irrelevante o no responde completamente a tu pregunta – ésta se llama “respuesta incompleta”;
      • -
    • Te han dicho que la información “no está en poder” de aquel organismo;
      • -
    • Te ha sido concedido acceso parcial pero parte de la información ha sido ocultada sobre la base del Reglamento 1049/2001 (véase también el Punto 14 más abajo);
      • -
    • Te han denegado el acceso a la información o a los documentos que has solicitado (véase también el Punto 14 más abajo);
      • -
    • No has recibido ninguna respuesta en absoluto (“silencio administrativo” o “denegación muda”).
      • -
    -

    Tendrás la posibilidad de “clasificar” tu respuesta según una lista de categorías. Si no sabes como hacerlo te ayudaremos.

    -

    Si piensas que la respuesta es incorrecta puedes presentar una apelación que es formalmente llamada “solicitud confirmatoria”. Véase el Punto 15 para más informaciones sobre el tema.

    -

    Si piensas que tu reclamo ha sido mal gestionado o que tú has sido tratado groseramente, puedes presentar una reclamación al Defensor del Pueblo Europeo.

    - -

    15. ¿Cuáles posibles razones autorizarían una denegación de la información solicitada?

    -

    Las reglas de acceso a los documentos de la UE, así como dispuesto por el Reglamento 1049/2001, prevén unas cuantas razones que legitiman a no divulgar una información.

    -

    Conocidas como “excepciones”, estas razones protegen el derecho a la privacidad y algunos intereses públicos. La lista incluye:

    -
      -
    • seguridad pública;
      • -
    • defensa y asuntos militares;
      • -
    • elaciones internacionales;
      • -
    • política financiera, monetaria o económica de la Comunidad o de un Estado Miembro;
      • -
    • intereses comerciales de una persona física o jurídica, incluida la propiedad intelectual;
      • -
    • procedimientos judiciales y asesoramiento jurídico;
      • -
    • objetivo de actividades de inspección, investigación y auditoría;
      • -
    • asuntos sobre los que no haya sido todavía tomada una decisión;
      • -
    -

    Estas excepciones deben ser aplicadas con moderación y solamente si hay un riesgo previsible de perjudicar uno de los mencionados intereses protegidos. En muchos casos la UE debe considerar la potencial importancia del conocimiento de la información por parte del público. Este se conoce también como “interés público” en la información.

    -

    Si se te deniega información, Access Info Europe está dispuesto a aconsejarte sobre si tienes motivos para presentar una apelación.

    - -

    16. Apelaciones: Solicitudes Confirmatorias

    -

    Si no estás satisfecho con la respuesta a tu solicitud puedes apelarte a una autoridad superior en el proceso de toma de decisiones administrativas. Puedes hacerlo con una “solicitud confirmatoria” con la cual esencialmente se pide a la UE de reconsiderar su decisión de no proporcionarte la información.

    -

    Vale la pena intentar el proceso de apelación ya que termina en la expedición de más información – a veces, toda.

    -

    Para presentar una “solicitud confirmatoria” solo tienes que responder a la persona quien te denegó la información, estipulando claramente que estas presentando una “solicitud confirmatoria”. La institución debería encargarse del resto.

    - -

    17. ¿Puedo reutilizar la información recibida?

    -

    En general, los documentos producidos por la UE son “públicos” en el sentido de que están creados para nosotros, con el dinero de los contribuyentes europeos. Por lo tanto tendrías que ser libre de utilizar los documentos que recibes y la información que contienen.

    -

    En caso de duda, especialmente si tienes pensado utilizar el material para propósitos comerciales, pregunta al organismo europeo que ha expedido la información.

    - -

    Moderación de las solicitudes

    - -

    18. ¿Cómo se moderan las solicitudes y los comentarios?

    -

    Animamos a los ciudadanos a que realicen solicitudes y ofrecemos la posibilidad de que tú u otras personas inserten comentarios en tus consultas.

    -

    Nuestro equipo de empleados y voluntarios consulta los contenidos con regularidad y nos reservamos el derecho de eliminar declaraciones poco apropiadas, como las de naturaleza ofensiva o potencialmente difamatoria.

    -

    Asimismo, tú puedes denunciar contenidos inadecuados si los encuentras.

    - -

    19. ¿Es posible mantener la confidencialidad de mi solicitud hasta la publicación de mi artículo?

    -

    AskTheEU.org está diseñada para realizar solicitudes públicas. Todas las respuestas que recibimos se publican automáticamente la página web para que todo el mundo las pueda consultar.

    -

    Si tú eres un periodista, una ONG u otra persona que desea mantener el carácter confidencial de tu consulta hasta que hayas escrito tu artículo o por otras razones, tienes que enviar la solicitud de acceso a documentos directamente al organismo de la UE, no a través de este sitio web.

    - -

    20. He obtenido la respuesta a una solicitud directamente a través de un organismo de la UE; ¿puedo compartirla en este sitio?

    -

    Lamentamos decirle que no es posible. AsktheEU.org archiva las solicitudes realizadas a través del sitio pero no pretende ser un archivo de todas las solicitudes de información. No se permite cargar otras solicitudes en esta página puesto que no podemos verificar si las respuestas proceden efectivamente de un organismo de la UE.

    -

    Si desea hacer pública una respuesta, tiene que volver a realizar la solicitud a través de AskTheEU.org.

    + +

    En esta sección se explica cómo se solicitan documentos a la UE. Se incluyen respuestas a algunas de las preguntas más frecuentes y se dan algunos consejos acerca de cómo realizar solicitudes efectivas que le proporcionen la información que tú necesitas.

    + + + +

    Solicitar información

    + +

    1. ¿Tengo derecho a realizar una solicitud?

    +

    El derecho a solicitar documentos a los organismos de la UE y a obtener una respuesta está reconocido por la ley en el caso de tratarse de ciudadanos y residentes de la UE. Asimismo, aquellos que no sean ciudadanos ni residentes pueden realizar solicitudes, aunque no pueden apelar a los tribunales. Todo el mundo tiene derecho a apelar las denegaciones en la etapa inicial, así como a apelar al Defensor del Pueblo Europeo.

    +

    La ley también reconoce el derecho de las ONG y otras “personas jurídicas” a solicitar información y apelar al Defensor del Pueblo Europeo, aunque para apelar a los tribunales han de tener un domicilio social en uno de los estados miembros de la UE.

    + +

    2. ¿Qué información puedo solicitar?

    +

    El derecho a acceder a documentos de la UE está reconocido por el Tratado de Funcionamiento de la Unión Europea (artículo 15) y por la Carta de los Derechos Fundamentales de la Unión Europea (artículo 42). Estas disposiciones forman la base del Reglamento 1049/2001 relativo al acceso a los documentos del Parlamento, el Consejo y la Comisión.

    +

    Cuando realices la solicitud, piense qué tipo de documentos contienen la información que buscas ya que, en principio, los funcionarios de la UE no están obligados a crear un documento nuevo en respuesta a tu solicitud.

    +

    Los asuntos ambientales suponen una excepción, puesto que en este caso los solicitantes tienen derecho a recibir información más detallada que no se limita exclusivamente a “documentos”. Esto se debe a que la información sobre el medio está amparada por un régimen jurídico adicional, el Convenio de Aarhus, relativo al acceso público a la información medioambiental.

    + +

    3. ¿A quién puedo dirigirme?

    +

    Tú tienes derecho de acceso a documentos de todos los organismos, las instituciones, y las agencias de la UE. Y ellos tienen la obligación de responder a tu solicitud en 15 días laborales.

    +

    Así pues, este derecho se aplica a la Comisión Europea, el Parlamento Europeo, el Consejo de la Unión Europea y la mayoría de las oficinas, los organismos y las agencias de la UE. Sin embargo, si se trata de algunos organismos de la UE como el Banco Central Europeo, este derecho se limita a las funciones administrativas de dichos organismos.

    +

    <%= link_to 'Pinche aquí para ver la lista completa', list_public_bodies_default_path %>.

    + +

    4. ¿Por qué debería solicitar información a la UE?

    +

    En una democracia sana, los ciudadanos saben lo que hacen sus gobiernos.

    +

    La Unión Europea es una parte integral de las estructuras de gobierno en el ámbito europeo. Cada vez tiene más impacto en todos los aspectos de nuestra vida cotidiana y deberíamos saber qué hace. Se estima que hasta un 50% de la legislación nacional proviene de Bruselas y esta cifra aumenta hasta el 70% en lo que se refiere a las políticas económicas.

    +

    No obstante, en la actualidad la mayoría de la gente sólo tiene una idea vaga acerca de lo que en realidad hace la UE. Aunque hay más de 500 millones de personas en el área de la UE, las instituciones europeas solo reciben 10.000 solicitudes de documentos al año. Esto supone solamente una solicitud por cada 50.000 personas. A pesar de que existe alguna información disponible en las páginas web, no es suficiente. Si los ciudadanos europeos quieren pedir cuentas a la UE y participar en la toma de decisiones, necesitan más información.

    +

    La página AsktheEU.org está diseñada para ayudar a los ciudadanos a saber más acerca de lo que hace la UE y proporciona acceso a información que usted puede utilizar para participar en debates públicos y ayudar a que se tomen mejores decisiones a nivel comunitario.

    + +

    Localizar los organismos de la UE

    + +

    5. ¿Qué pasa si no sé a qué organismo tengo que dirigirme?

    +

    Si tienes una pregunta pero no estás seguro del organismo público al que tienes que dirigirte para solicitar la información que necesitas, pruebe lo siguiente:

    +
      +
    • Consulta o busca en AsktheEU.org solicitudes similares a la tuya.
      • +
    • Lee la descripción de cada organismo público para informarte de lo que hacen.
      • +
    • Cuando hayas encontrado el organismo que en tu opinión posee la información deseada, usa el enlace de la “página principal” para consultar su sitio web.
      • +
    • No te preocupes demasiado por localizar el organismo apropiado. Si te equivocas, te aconsejarán el lugar adecuado o reenviarán tu solicitud al organismo correcto.
      • +
    • Si todavía tienes dudas, por favor pónte en contacto con nosotros para que podamos ayudarte.
      • +
    + +

    Idiomas

    + +

    6. ¿Qué idiomas puedo usar?

    +

    Tienes derecho a realizar su solicitud en cualquiera de las 23 lenguas oficiales y de trabajo de la UE: búlgaro, checo, danés, holandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    +

    De acuerdo con la UE, Por razones de tiempo y presupuesto, son relativamente pocos los documentos de trabajo que se traducen a todas las lenguas. Por lo general, la Comisión Europea emplea el inglés, el francés y el alemán como lenguas de procedimiento, mientras que el Parlamento Europeo proporciona traducciones a diferentes lenguas según las necesidades de sus diputados.

    +

    Por el momento, en AsktheEU.org se presta ayuda en cuatro de las lenguas más habladas: inglés, francés, alemán y español. Si deseas colaborar como traductor voluntario para ampliar esta lista y traducir las respuestas a otros idiomas, escríbenos a team@asktheeu.org.

    + +

    Consejos sobre las solicitudes

    + +

    7. ¿Qué constituye una buena solicitud?

    +

    Por favor, incluye en tu solicitud lo necesario para identificar fácilmente la información que estás pidiendo de la institución.

    +

    Los mensajes cortos y concisos hacen que sea más fácil para los funcionarios de la UE identificar la información que pides, lo que significa que recibirás una respuesta más rápidamente.

    +

    Además, una petición bien formulada da menos razones a los funcionarios para rechazar tu solicitud por considerarla vaga o poco clara. Sin embargo, no te preocupes por hacerla perfecta: el órgano de la UE se pondrá en contacto contigo para aclarar lo que no hayan entendido de tu petición.

    +

    Por favor, no incluya:

    +
      +
    • Argumentos basados en un tema o causa particular;
      • +
    • declaraciones que puedan difamar o insultar a terceras personas;
      • +
    • lenguaje ofensivo.
      • +
    +

    En caso contrario, nos veremos obligados a rechazar tu petición. Si fuera así, te lo haríamos saber y estaríamos siempre dispuestos a discutir caso por caso.

    + +

    8. ¿Puedo pedir información sobre mí mismo?

    +

    No utilice AsktheEU.org para acceder a su propia información personal. Si quiere información sobre si mismo, utilice las normas de Protección de Datos de la UE. Haga clic aquí para más información.

    + +

    9. ¿Por qué hay en el formulario de solicitud una frase para la solicitud de documentos?

    +

    En el nivel de la UE existe el derecho de acceso a los documentos en vez de a la información. En realidad hay poca diferencia, sin embargo; incluimos esa frase sobre los documentos porque, de no ser así, la petición podría ser procesada de acuerdo con el Código Europeo de Buena Conducta Administrativa, el cual hace referencia al “derecho a la información” pero no posee los mismos plazos ni posibilidades de apelación.

    + +

    10. ¿Puedo enviar la misma solicitud a distintos órganos?

    +

    Puedes pedir el mismo documento a más de un órgano, si bien es mejor empezar por el órgano que tenga más posibilidades de contar con la información que necesitas.

    +

    Si ese órgano no cuenta con todos los documentos relevantes, ellos mismos deberán remitirle a los órganos pertinentes.

    +

    Actualmente no existe un sistema automático para enviar las peticiones al resto de autoridades, tiene que copiarlo y pegarlo a mano.

    + +

    Respuestas y apelaciones

    + +

    11. ¿Tendré que pagar?

    +

    Presentar tu solicitud de documentos es gratuito.

    +

    Recibir información en formato electrónico es gratuito.

    +

    Los organismos de la UE pueden cobrarte «los gastos de realización y de envió de las copias» (Reglamento 1049/2001). Dichos gastos no deben superar el coste actual de fotocopia y franqueo. Tendrán que informarte siempre antes de cobrarte así que no te preocupes de esto ahora y ¡sigue con tu solicitud!

    + +

    12. ¿Cuándo obtendré una respuesta?

    +

    Los organismos de la UE deben contestar a tu solicitud dentro de 15 días laborales (casi tres semanas o poco más si hay fiestas oficiales en este lapso de tiempo).

    +

    Podrías también obtener un acuse de recibo antes de recibir la respuesta final.

    +

    En casos excepcionales, por ejemplo cuando solicites un gran número de documentos, puede ser aplicada a tu solicitud una extensión de 15 ulteriores días laborales. El sitio web de AsktheEU.org vigilará el cumplimiento de los plazos.

    + +

    13. ¿Qué pasa si no recibo una respuesta?

    +

    AsktheEU.org te enviará un correo si no recibes una oportuna respuesta. Las autoridades de la UE tienen 15 días laborales para contestar a tu solicitud. AsktheEU.org enviará automáticamente un mensaje a las autoridades públicas al transcurrir los 12 días laborales con el fin de recordarles el plazo para contestar. Si no hay respuesta deberás presentar una apelación. En la UE hay las llamadas “solicitudes confirmatorias” y se pueden enviar fácilmente por correo electrónico.

    + +

    14. ¿Qué pasa si recibo una respuesta que no me satisface?

    +

    Hay cierto número de casos en los que puedes estar insatisfecho con la respuesta a tu solicitud:

    +
      +
    • Sólo has recibido parte de la información que solicitaste (pero no un rechazo formal) o la información que te ha sido facilitada es irrelevante o no responde completamente a tu pregunta – ésta se llama “respuesta incompleta”;
      • +
    • Te han dicho que la información “no está en poder” de aquel organismo;
      • +
    • Te ha sido concedido acceso parcial pero parte de la información ha sido ocultada sobre la base del Reglamento 1049/2001 (véase también el Punto 14 más abajo);
      • +
    • Te han denegado el acceso a la información o a los documentos que has solicitado (véase también el Punto 14 más abajo);
      • +
    • No has recibido ninguna respuesta en absoluto (“silencio administrativo” o “denegación muda”).
      • +
    +

    Tendrás la posibilidad de “clasificar” tu respuesta según una lista de categorías. Si no sabes como hacerlo te ayudaremos.

    +

    Si piensas que la respuesta es incorrecta puedes presentar una apelación que es formalmente llamada “solicitud confirmatoria”. Véase el Punto 15 para más informaciones sobre el tema.

    +

    Si piensas que tu reclamo ha sido mal gestionado o que tú has sido tratado groseramente, puedes presentar una reclamación al Defensor del Pueblo Europeo.

    + +

    15. ¿Cuáles posibles razones autorizarían una denegación de la información solicitada?

    +

    Las reglas de acceso a los documentos de la UE, así como dispuesto por el Reglamento 1049/2001, prevén unas cuantas razones que legitiman a no divulgar una información.

    +

    Conocidas como “excepciones”, estas razones protegen el derecho a la privacidad y algunos intereses públicos. La lista incluye:

    +
      +
    • seguridad pública;
      • +
    • defensa y asuntos militares;
      • +
    • elaciones internacionales;
      • +
    • política financiera, monetaria o económica de la Comunidad o de un Estado Miembro;
      • +
    • intereses comerciales de una persona física o jurídica, incluida la propiedad intelectual;
      • +
    • procedimientos judiciales y asesoramiento jurídico;
      • +
    • objetivo de actividades de inspección, investigación y auditoría;
      • +
    • asuntos sobre los que no haya sido todavía tomada una decisión;
      • +
    +

    Estas excepciones deben ser aplicadas con moderación y solamente si hay un riesgo previsible de perjudicar uno de los mencionados intereses protegidos. En muchos casos la UE debe considerar la potencial importancia del conocimiento de la información por parte del público. Este se conoce también como “interés público” en la información.

    +

    Si se te deniega información, Access Info Europe está dispuesto a aconsejarte sobre si tienes motivos para presentar una apelación.

    + +

    16. Apelaciones: Solicitudes Confirmatorias

    +

    Si no estás satisfecho con la respuesta a tu solicitud puedes apelarte a una autoridad superior en el proceso de toma de decisiones administrativas. Puedes hacerlo con una “solicitud confirmatoria” con la cual esencialmente se pide a la UE de reconsiderar su decisión de no proporcionarte la información.

    +

    Vale la pena intentar el proceso de apelación ya que termina en la expedición de más información – a veces, toda.

    +

    Para presentar una “solicitud confirmatoria” solo tienes que responder a la persona quien te denegó la información, estipulando claramente que estas presentando una “solicitud confirmatoria”. La institución debería encargarse del resto.

    + +

    17. ¿Puedo reutilizar la información recibida?

    +

    En general, los documentos producidos por la UE son “públicos” en el sentido de que están creados para nosotros, con el dinero de los contribuyentes europeos. Por lo tanto tendrías que ser libre de utilizar los documentos que recibes y la información que contienen.

    +

    En caso de duda, especialmente si tienes pensado utilizar el material para propósitos comerciales, pregunta al organismo europeo que ha expedido la información.

    + +

    Moderación de las solicitudes

    + +

    18. ¿Cómo se moderan las solicitudes y los comentarios?

    +

    Animamos a los ciudadanos a que realicen solicitudes y ofrecemos la posibilidad de que tú u otras personas inserten comentarios en tus consultas.

    +

    Nuestro equipo de empleados y voluntarios consulta los contenidos con regularidad y nos reservamos el derecho de eliminar declaraciones poco apropiadas, como las de naturaleza ofensiva o potencialmente difamatoria.

    +

    Asimismo, tú puedes denunciar contenidos inadecuados si los encuentras.

    + +

    19. ¿Es posible mantener la confidencialidad de mi solicitud hasta la publicación de mi artículo?

    +

    AskTheEU.org está diseñada para realizar solicitudes públicas. Todas las respuestas que recibimos se publican automáticamente la página web para que todo el mundo las pueda consultar.

    +

    Si tú eres un periodista, una ONG u otra persona que desea mantener el carácter confidencial de tu consulta hasta que hayas escrito tu artículo o por otras razones, tienes que enviar la solicitud de acceso a documentos directamente al organismo de la UE, no a través de este sitio web.

    + +

    20. He obtenido la respuesta a una solicitud directamente a través de un organismo de la UE; ¿puedo compartirla en este sitio?

    +

    Lamentamos decirle que no es posible. AsktheEU.org archiva las solicitudes realizadas a través del sitio pero no pretende ser un archivo de todas las solicitudes de información. No se permite cargar otras solicitudes en esta página puesto que no podemos verificar si las respuestas proceden efectivamente de un organismo de la UE.

    +

    Si desea hacer pública una respuesta, tiene que volver a realizar la solicitud a través de AskTheEU.org.

    diff --git a/lib/views/help/requesting.html.erb b/lib/views/help/requesting.html.erb index 4885175..e88e000 100644 --- a/lib/views/help/requesting.html.erb +++ b/lib/views/help/requesting.html.erb @@ -2,152 +2,152 @@
    REQUEST GUIDE
    HOW TO REQUEST
    - + <%= render :partial => 'sidebar' %> -
    -

    This section tells you how to make a request for EU documents. We answer some Frequently Asked Questions and offer you some tips on how to make effective requests which will get you the information you need.

    +
    +

    This section tells you how to make a request for EU documents. We answer some Frequently Asked Questions and offer you some tips on how to make effective requests which will get you the information you need.

    - -

    Making Requests

    - -

    1. Do I have the right to make a request?

    -

    EU citizens and residents have the right, protected by law, to ask for EU bodies for documents and to receive answers. Non-citizens and non-residents can also ask for documents but cannot appeal to the courts. Everyone has a right of appeal initial refusals and also to appeal to the EU Ombudsman.

    -

    NGOs, businesses and other “legal persons” have the same right to ask for documents and appeal to the Ombudsman, but they must have a registered office in an EU Member State in order to appeal to the Courts.

    - -

    2. What can I ask for?

    -

    The right to access EU documents is guaranteed by the Treaty on the Functioning of the European Union (Article 15) and by the Charter of Fundamental Rights of the European Union (Article 42). These provisions form the basis of Regulation 1049/2001 regarding access to Parliament, Council and Commission documents.

    -

    When you formulate your request think what kind of documents will contain the information you are looking for, because public officials in the EU are technically not obliged to create a new document in response to a request.

    -

    The exception to this is environmental matters where requesters have a more extensive right to information, which is not limited only to “documents”. This is because access to environmental information is covered by an additional legal regime, the Aarhus Directive on public access to environmental information.

    - -

    3. Who can I ask?

    -

    You have a right to access documents held by all EU institutions, bodies, and agencies. And they have the obligation to answer your request within 15 working days.

    -

    So the right applies to the European Commission, the European Parliament, the Council of the European Union and most other EU offices, bodies and agencies. For some EU bodies such as the European Central Bank, however, the right only applies to the administrative functions of those bodies.

    -

    <%= link_to 'Click here to see the full list', list_public_bodies_default_path %>.

    - -

    4. Why should I ask the EU?

    -

    In a healthy democracy the public knows what our governments are doing.

    -

    The European Union is an integral part of the government structures in the European area. It is increasingly influential in every aspect of our daily lives and we should know what it is doing. It has been estimated that up to 50% of national laws originate from Brussels, with the figure rising to 70% when it comes to economic policies.

    -

    But at present, most people have only a vague idea about what the EU really does. There are over 500 million people in the EU area but the EU institutions receive only about 10,000 requests for documents per year. That’s just one request per 50,000 people. Of course, some information is available on websites, but it’s not enough. If the European public is going to hold the EU to account and to participate in decision-making, we need more information.

    -

    AsktheEU.org is designed to help members of the public find out more about what the EU is doing and to get access to information of use to you so that you can use it to engage in public debates and contribute to better decisions being taken at the EU level.

    - -

    Finding EU Bodies

    - -

    5. What if I don’t know which body to ask?

    -

    If you have a question but are not sure which public body might hold the information you want, try the following:

    -
      -
    • Browse or search AsktheEU.org looking for similar requests to yours.
      • -
    • Browse and read the descriptions of each public body to see what they do.
      • -
    • When you have found the body you think might have the information you want, use the "home page" link to check its website.
      • -
    • Don't worry excessively about getting the right body. If you get it wrong, they should advise you who to ask, or forward the request on to the correct body.
      • -
    • If you are still not sure, please contact us for help.
      • -
    - -

    Languages

    - -

    6. Which languages can I use?

    -

    You have a right to ask in any of the 23 official and working languages of the EU: Bulgarian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish and Swedish.

    -

    The EU says Due to time and budgetary constraints, relatively few working documents are translated into all languages. The European Commission employs English, French and German in general as procedural languages, whereas the European Parliament provides translation into different languages according to the needs of its Members.

    -

    With AsktheEU.org we provide support (so far) in four of the most widely spoken languages: English, French, German, and Spanish. If you want to help be a volunteer translator for expanding this list and for translating answers into other languages, write to us at team@asktheeu.org.

    - -

    Tips for Requests

    - -

    7. What makes a good request?

    -

    Please put in your request only what is needed so that someone can easily identify the documents which contain the information you are asking for.

    -

    Short, succinct messages make it easier for EU public officials to identify the information you are requesting, which means you will get a reply more quickly.

    -

    A well-formulated request also gives public officials fewer reasons to reject your request on the grounds that it is too vague or not clear. But don’t worry about making it perfect: the EU body should come back to you for a clarification if they have not understood your request.

    -

    Please do not include any of the following:

    -
      -
    • Arguments about a particular issue or cause;
      • -
    • Statements that could defame or insult others;
      • -
    • Offensive language.
      • -
    -

    If you do, we may have to remove your request. We will let you know if we have done this and are always ready to discuss case by case.

    - -

    8. Can I ask for information about myself?

    -

    You should not use AsktheEU.org to get access to personal information about yourself. If you are asking for information about yourself, use the EU’s Data Protection rules. Click here for more information.

    - -

    9. Why does the request form have the line about asking for documents?

    -

    At the EU level there is a right of access to documents rather than information. In practice there is little difference, but we include the phrase about documents as otherwise the request might be processed under the Code of Good Administrative Procedure which does refer to the “right to information” but which does not have the same timelines nor appeals possibilities.

    - -

    10. Can I send the same request to several bodies?

    -

    You can ask for the same document from more than one body, although its best to start with the body most likely to hold the information you need.

    -

    If that body does not hold all the relevant documents, they should refer you to the relevant bodies.

    -

    There is currently no automated system for sending the request to the other authorities, you need to copy and paste it by hand.

    - -

    Answers & Appeals

    - -

    11. Will I have to pay?

    -

    Submitting your request for documents is always free of charge.

    -

    Receiving information in electronic format is free of charge.

    -

    EU bodies can charge you for “the cost of producing and sending copies” (Regulation 1049/2001). But these must not exceed the actual cost of photocopying and postage. You will always be notified before being charged so do not worry about this now and go ahead with your request!

    - -

    12. When will I get an answer?

    -

    EU bodies should answer your requests within 15 working days (about three weeks or a little more if there are public holidays during that time).

    -

    You might also get an acknowledgement before you get a final answer.

    -

    In exceptional cases, for example when you ask for a large number documents, an extension of 15 further working days can be applied to your request. The AsktheEU.org website will keep a track of this.

    - -

    13. What happens if I don’t get an answer?

    -

    AsktheEU.org will email you if you don't get a timely response. EU authorities have 15 working days to answer your request. AsktheEU.org will automatically send the public authority a message after 12 working days have passed in order to remind them of the deadlines for answering. If there is no response to this, you should submit an appeal. In the EU these are called “confirmatory applications” and can be easily done via email.

    - -

    14. What if I get an answer but I am not happy with it?

    -

    There are a number of ways in which you can be disappointed with the answer to an information request:

    -
      -
    • You only get part of the information you asked for (but no formal refusal) or the information you are given is irrelevant or does not quite correspond to your question - this is called an “incomplete answer”;
      • -
    • You are told that the information “is not held” by that government department;
      • -
    • You are granted partial access but some information is withheld on the basis of exceptions from the EU’s Regulation 1049/2001 (see also Point 14 below);
      • -
    • You are refused access to all the information or documents that you asked for (see also Point 14 below);
      • -
    • You don’t get any reply at all (“administrative silence” or a “mute refusal”).
      • -
    -

    You will be given the chance to “classify” your answer according to a list of categories. If you are not sure how to do this, we will help you.

    -

    If you think that the answer was wrong in some way, you can file an appeal, which is formally called a “confirmatory application”. See Point 15 for more on this.

    -

    If you think your complaint was badly handled, or you were treated rudely, you can file a complaint with the European Ombudsman.

    - -

    15. What are the possible reasons for refusing to answer my request?

    -

    The EU access to documents rules, as set out in Regulation 1049/2001, include a number of reasons for not giving out information.

    -

    Known as “exceptions”, these reasons are to protect the right to privacy and to protect certain public interests. The list includes:

    -
      -
    • public security,
      • -
    • defence and military matters,
      • -
    • international relations,
      • -
    • the financial, monetary or economic policy of the Community or a Member State;
      • -
    • commercial interests of a natural or legal person, including intellectual property,
      • -
    • court proceedings and legal advice,
      • -
    • the purpose of inspections, investigations and audits
      • -
    • the decision-making process
      • -
    -

    These exceptions have to be applied narrowly and should only be applied if there is a foreseeable risk of harm to one of those protected interests. In many cases the EU must consider the potential importance of the public knowing the information. This is also referred to as the “public interest” in that information.

    -

    If you are refused information, Access Info Europe is ready to advise you on whether you might have a good case for presenting an appeal.

    - -

    16. Appeals: Confirmatory Applications

    -

    If you are unhappy with the response to a request, you can appeal to the next level in the administrative decision-making process. This is called a “confirmatory application” and essentially the EU is asked to reconsider its decision not to give you the information.

    -

    It is worth trying the appeal process as it often results in the release of more information – sometimes even all of it.

    -

    To submit a confirmatory application, you just need to reply to the person who denied you the information, stating clearly that you are submitting a confirmatory application. The institution should do the rest.

    -

    When you go to make the appeal, AsktheEU.org will give you more detailed guidance, and Access Info Europe can help you formulate your confirmatory application.

    - -

    17. Can I re-use the information I get?

    -

    In general, documents created by EU bodies are “public” in the sense that they were created for us, with European tax payer’s money. So you should be free to use the documents which you receive and the information they contain.

    -

    In case of doubt, especially if you plan to use the material for commercial purposes, ask the EU body which released the information.

    - -

    Request Moderation

    - -

    18. How are requests and comments moderated?

    -

    We encourage the public to make requests and we make it possible for you and others to comment on your requests.

    -

    Our team of staff and volunteers will check the content regularly and we reserve the right to remove inappropriate statements, such as those which are abusive or potentially defamatory.

    -

    You can also report inappropriate material if you see it.

    - -

    19. Can I keep my request confidential until I release my story/article?

    -

    AsktheEU.org is designed for public requests. All responses that we receive are automatically published on the website for anyone to read.

    -

    If you are a journalist, NGO, or other person who wants to keep the answer private until you have written your story or for other reasons, you should send your access to documents request directly to the EU body, not via this website.

    - -

    20. I have the response to a request filed directly with an EU body; can I share it here?

    -

    Sorry, but no. AsktheEU.org is an archive of requests made through the site, and does not try to be an archive of all FOI requests. We do not support uploading other requests because we cannot verify that the responses actually came from an EU body.

    -

    If you want to make the response public, you would need to make the same request again via AskTheEU.org.

    +

    Finding EU bodies

    +

    Which languages?

    +

    Effective request tips

    +

    Responses & Appeals

    +

    Request Moderation

    --> + +

    Making Requests

    + +

    1. Do I have the right to make a request?

    +

    EU citizens and residents have the right, protected by law, to ask for EU bodies for documents and to receive answers. Non-citizens and non-residents can also ask for documents but cannot appeal to the courts. Everyone has a right of appeal initial refusals and also to appeal to the EU Ombudsman.

    +

    NGOs, businesses and other “legal persons” have the same right to ask for documents and appeal to the Ombudsman, but they must have a registered office in an EU Member State in order to appeal to the Courts.

    + +

    2. What can I ask for?

    +

    The right to access EU documents is guaranteed by the Treaty on the Functioning of the European Union (Article 15) and by the Charter of Fundamental Rights of the European Union (Article 42). These provisions form the basis of Regulation 1049/2001 regarding access to Parliament, Council and Commission documents.

    +

    When you formulate your request think what kind of documents will contain the information you are looking for, because public officials in the EU are technically not obliged to create a new document in response to a request.

    +

    The exception to this is environmental matters where requesters have a more extensive right to information, which is not limited only to “documents”. This is because access to environmental information is covered by an additional legal regime, the Aarhus Directive on public access to environmental information.

    + +

    3. Who can I ask?

    +

    You have a right to access documents held by all EU institutions, bodies, and agencies. And they have the obligation to answer your request within 15 working days.

    +

    So the right applies to the European Commission, the European Parliament, the Council of the European Union and most other EU offices, bodies and agencies. For some EU bodies such as the European Central Bank, however, the right only applies to the administrative functions of those bodies.

    +

    <%= link_to 'Click here to see the full list', list_public_bodies_default_path %>.

    + +

    4. Why should I ask the EU?

    +

    In a healthy democracy the public knows what our governments are doing.

    +

    The European Union is an integral part of the government structures in the European area. It is increasingly influential in every aspect of our daily lives and we should know what it is doing. It has been estimated that up to 50% of national laws originate from Brussels, with the figure rising to 70% when it comes to economic policies.

    +

    But at present, most people have only a vague idea about what the EU really does. There are over 500 million people in the EU area but the EU institutions receive only about 10,000 requests for documents per year. That’s just one request per 50,000 people. Of course, some information is available on websites, but it’s not enough. If the European public is going to hold the EU to account and to participate in decision-making, we need more information.

    +

    AsktheEU.org is designed to help members of the public find out more about what the EU is doing and to get access to information of use to you so that you can use it to engage in public debates and contribute to better decisions being taken at the EU level.

    + +

    Finding EU Bodies

    + +

    5. What if I don’t know which body to ask?

    +

    If you have a question but are not sure which public body might hold the information you want, try the following:

    +
      +
    • Browse or search AsktheEU.org looking for similar requests to yours.
      • +
    • Browse and read the descriptions of each public body to see what they do.
      • +
    • When you have found the body you think might have the information you want, use the "home page" link to check its website.
      • +
    • Don't worry excessively about getting the right body. If you get it wrong, they should advise you who to ask, or forward the request on to the correct body.
      • +
    • If you are still not sure, please contact us for help.
      • +
    + +

    Languages

    + +

    6. Which languages can I use?

    +

    You have a right to ask in any of the 23 official and working languages of the EU: Bulgarian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish and Swedish.

    +

    The EU says Due to time and budgetary constraints, relatively few working documents are translated into all languages. The European Commission employs English, French and German in general as procedural languages, whereas the European Parliament provides translation into different languages according to the needs of its Members.

    +

    With AsktheEU.org we provide support (so far) in four of the most widely spoken languages: English, French, German, and Spanish. If you want to help be a volunteer translator for expanding this list and for translating answers into other languages, write to us at team@asktheeu.org.

    + +

    Tips for Requests

    + +

    7. What makes a good request?

    +

    Please put in your request only what is needed so that someone can easily identify the documents which contain the information you are asking for.

    +

    Short, succinct messages make it easier for EU public officials to identify the information you are requesting, which means you will get a reply more quickly.

    +

    A well-formulated request also gives public officials fewer reasons to reject your request on the grounds that it is too vague or not clear. But don’t worry about making it perfect: the EU body should come back to you for a clarification if they have not understood your request.

    +

    Please do not include any of the following:

    +
      +
    • Arguments about a particular issue or cause;
      • +
    • Statements that could defame or insult others;
      • +
    • Offensive language.
      • +
    +

    If you do, we may have to remove your request. We will let you know if we have done this and are always ready to discuss case by case.

    + +

    8. Can I ask for information about myself?

    +

    You should not use AsktheEU.org to get access to personal information about yourself. If you are asking for information about yourself, use the EU’s Data Protection rules. Click here for more information.

    + +

    9. Why does the request form have the line about asking for documents?

    +

    At the EU level there is a right of access to documents rather than information. In practice there is little difference, but we include the phrase about documents as otherwise the request might be processed under the Code of Good Administrative Procedure which does refer to the “right to information” but which does not have the same timelines nor appeals possibilities.

    + +

    10. Can I send the same request to several bodies?

    +

    You can ask for the same document from more than one body, although its best to start with the body most likely to hold the information you need.

    +

    If that body does not hold all the relevant documents, they should refer you to the relevant bodies.

    +

    There is currently no automated system for sending the request to the other authorities, you need to copy and paste it by hand.

    + +

    Answers & Appeals

    + +

    11. Will I have to pay?

    +

    Submitting your request for documents is always free of charge.

    +

    Receiving information in electronic format is free of charge.

    +

    EU bodies can charge you for “the cost of producing and sending copies” (Regulation 1049/2001). But these must not exceed the actual cost of photocopying and postage. You will always be notified before being charged so do not worry about this now and go ahead with your request!

    + +

    12. When will I get an answer?

    +

    EU bodies should answer your requests within 15 working days (about three weeks or a little more if there are public holidays during that time).

    +

    You might also get an acknowledgement before you get a final answer.

    +

    In exceptional cases, for example when you ask for a large number documents, an extension of 15 further working days can be applied to your request. The AsktheEU.org website will keep a track of this.

    + +

    13. What happens if I don’t get an answer?

    +

    AsktheEU.org will email you if you don't get a timely response. EU authorities have 15 working days to answer your request. AsktheEU.org will automatically send the public authority a message after 12 working days have passed in order to remind them of the deadlines for answering. If there is no response to this, you should submit an appeal. In the EU these are called “confirmatory applications” and can be easily done via email.

    + +

    14. What if I get an answer but I am not happy with it?

    +

    There are a number of ways in which you can be disappointed with the answer to an information request:

    +
      +
    • You only get part of the information you asked for (but no formal refusal) or the information you are given is irrelevant or does not quite correspond to your question - this is called an “incomplete answer”;
      • +
    • You are told that the information “is not held” by that government department;
      • +
    • You are granted partial access but some information is withheld on the basis of exceptions from the EU’s Regulation 1049/2001 (see also Point 14 below);
      • +
    • You are refused access to all the information or documents that you asked for (see also Point 14 below);
      • +
    • You don’t get any reply at all (“administrative silence” or a “mute refusal”).
      • +
    +

    You will be given the chance to “classify” your answer according to a list of categories. If you are not sure how to do this, we will help you.

    +

    If you think that the answer was wrong in some way, you can file an appeal, which is formally called a “confirmatory application”. See Point 15 for more on this.

    +

    If you think your complaint was badly handled, or you were treated rudely, you can file a complaint with the European Ombudsman.

    + +

    15. What are the possible reasons for refusing to answer my request?

    +

    The EU access to documents rules, as set out in Regulation 1049/2001, include a number of reasons for not giving out information.

    +

    Known as “exceptions”, these reasons are to protect the right to privacy and to protect certain public interests. The list includes:

    +
      +
    • public security,
      • +
    • defence and military matters,
      • +
    • international relations,
      • +
    • the financial, monetary or economic policy of the Community or a Member State;
      • +
    • commercial interests of a natural or legal person, including intellectual property,
      • +
    • court proceedings and legal advice,
      • +
    • the purpose of inspections, investigations and audits
      • +
    • the decision-making process
      • +
    +

    These exceptions have to be applied narrowly and should only be applied if there is a foreseeable risk of harm to one of those protected interests. In many cases the EU must consider the potential importance of the public knowing the information. This is also referred to as the “public interest” in that information.

    +

    If you are refused information, Access Info Europe is ready to advise you on whether you might have a good case for presenting an appeal.

    + +

    16. Appeals: Confirmatory Applications

    +

    If you are unhappy with the response to a request, you can appeal to the next level in the administrative decision-making process. This is called a “confirmatory application” and essentially the EU is asked to reconsider its decision not to give you the information.

    +

    It is worth trying the appeal process as it often results in the release of more information – sometimes even all of it.

    +

    To submit a confirmatory application, you just need to reply to the person who denied you the information, stating clearly that you are submitting a confirmatory application. The institution should do the rest.

    +

    When you go to make the appeal, AsktheEU.org will give you more detailed guidance, and Access Info Europe can help you formulate your confirmatory application.

    + +

    17. Can I re-use the information I get?

    +

    In general, documents created by EU bodies are “public” in the sense that they were created for us, with European tax payer’s money. So you should be free to use the documents which you receive and the information they contain.

    +

    In case of doubt, especially if you plan to use the material for commercial purposes, ask the EU body which released the information.

    + +

    Request Moderation

    + +

    18. How are requests and comments moderated?

    +

    We encourage the public to make requests and we make it possible for you and others to comment on your requests.

    +

    Our team of staff and volunteers will check the content regularly and we reserve the right to remove inappropriate statements, such as those which are abusive or potentially defamatory.

    +

    You can also report inappropriate material if you see it.

    + +

    19. Can I keep my request confidential until I release my story/article?

    +

    AsktheEU.org is designed for public requests. All responses that we receive are automatically published on the website for anyone to read.

    +

    If you are a journalist, NGO, or other person who wants to keep the answer private until you have written your story or for other reasons, you should send your access to documents request directly to the EU body, not via this website.

    + +

    20. I have the response to a request filed directly with an EU body; can I share it here?

    +

    Sorry, but no. AsktheEU.org is an archive of requests made through the site, and does not try to be an archive of all FOI requests. We do not support uploading other requests because we cannot verify that the responses actually came from an EU body.

    +

    If you want to make the response public, you would need to make the same request again via AskTheEU.org.

    diff --git a/lib/views/help/right_to_know.de.html.erb b/lib/views/help/right_to_know.de.html.erb index ccedaa5..ac125f0 100644 --- a/lib/views/help/right_to_know.de.html.erb +++ b/lib/views/help/right_to_know.de.html.erb @@ -3,6 +3,6 @@ <%= render :partial => 'sidebar' %>
    -

    Ihr Recht zu wissen

    -

    Wir sind bald für Sie da!

    +

    Ihr Recht zu wissen

    +

    Wir sind bald für Sie da!

    \ No newline at end of file diff --git a/lib/views/help/right_to_know.html.erb b/lib/views/help/right_to_know.html.erb index d6e43fd..5db344f 100644 --- a/lib/views/help/right_to_know.html.erb +++ b/lib/views/help/right_to_know.html.erb @@ -4,6 +4,6 @@ <%= render :partial => 'sidebar' %>
    - -

    Text coming soon...

    + +

    Text coming soon...

    diff --git a/lib/views/help/unhappy.html.erb b/lib/views/help/unhappy.html.erb index f88d3bb..458a608 100644 --- a/lib/views/help/unhappy.html.erb +++ b/lib/views/help/unhappy.html.erb @@ -4,25 +4,25 @@

    If ...

      -
    • You didn't get a reply within 15 working days;
      • -
    • You did not get all of the information that you requested; or
      • -
    • Your request was refused, but with no reasoning based on the exceptions included in Regulation 1049/2001
      • +
    • You didn't get a reply within 15 working days;
      • +
    • You did not get all of the information that you requested; or
      • +
    • Your request was refused, but with no reasoning based on the exceptions included in Regulation 1049/2001

    ... you can

      -
    1. Make an appeal (confirmatory application) by replying back to the same EU authority, telling them why you are unsatisfied with their reply.
      2. -
    2. If that doesn't help, complain to the European Ombudsman.
      3. -
    3. If you can find a lawyer who has done the bar in an EU country, go to the European Court of Justice, to the General Court.
      4. +
    4. Make an appeal (confirmatory application) by replying back to the same EU authority, telling them why you are unsatisfied with their reply.
      5. +
    5. If that doesn't help, complain to the European Ombudsman.
      6. +
    6. If you can find a lawyer who has done the bar in an EU country, go to the European Court of Justice, to the General Court.

    1. Make an appeal (confirmatory application)

    <% if !@info_request.nil? %> - <%= link_to "Request an internal review", show_response_no_followup_url(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup" %> and then write a message asking the authority to review your request. + <%= link_to "Request an internal review", show_response_no_followup_url(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup" %> and then write a message asking the authority to review your request. <% else %> - At the bottom of the relevant request page on <%= site_name %> choose "make an appeal” . Then write a message asking for a review of the decision by the EU body not to grant you the information requested. + At the bottom of the relevant request page on <%= site_name %> choose "make an appeal” . Then write a message asking for a review of the decision by the EU body not to grant you the information requested. <% end %>

    @@ -34,9 +34,9 @@

    To make it easier to send the relevant information to the European Ombudsman, either include a link to your request <% if !@info_request.nil? %> - <%=h main_url(request_url(@info_request)) %> + <%=h main_url(request_url(@info_request)) %> <% else %> - on <%= site_name %> + on <%= site_name %> <% end %> in your complaint or print out the whole page of your request and all attachments.

    @@ -53,14 +53,14 @@ in your complaint or print out the whole page of your request and all attachment

    4. Think laterally!

      -
    • Make a new access to information request for summary information, or for documentation relating indirectly to matters in your refused request. <%= link_to 'Ask us', help_contact_path %> for ideas if you're stuck.
      • - -
    • If any other public authorities or publicly owned companies are involved, - then make requests to them.
      • - -
    • Talk to civil society organisations, journalists or researchers who are interested in a similar issue to yours for ideas.
      • - -
    • Write to your MEPs or other politicians and ask for their help in finding the answer.
      • +
    • Make a new access to information request for summary information, or for documentation relating indirectly to matters in your refused request. <%= link_to 'Ask us', help_contact_path %> for ideas if you're stuck.
      • + +
    • If any other public authorities or publicly owned companies are involved, + then make requests to them.
      • + +
    • Talk to civil society organisations, journalists or researchers who are interested in a similar issue to yours for ideas.
      • + +
    • Write to your MEPs or other politicians and ask for their help in finding the answer.
    diff --git a/lib/views/layouts/default.html.erb b/lib/views/layouts/default.html.erb index d46032f..7fd2a1e 100644 --- a/lib/views/layouts/default.html.erb +++ b/lib/views/layouts/default.html.erb @@ -1,77 +1,77 @@ - - - <%= csrf_meta_tags %> - - <% if @title %> - <%=@title%> - <%= site_name %> - <% else %> - <%= site_name %> - <%= _('Make and browse Freedom of Information (FOI) requests') %> - <% end %> - + + + <%= csrf_meta_tags %> + + <% if @title %> + <%=@title%> - <%= site_name %> + <% else %> + <%= site_name %> - <%= _('Make and browse Freedom of Information (FOI) requests') %> + <% end %> + - <%= render :partial => 'layouts/favicon' %> + <%= render :partial => 'layouts/favicon' %> - <%= render :partial => 'general/stylesheet_includes' %> - <% if is_admin? %> - <%= stylesheet_link_tag "admin", :title => "Main", :rel => "stylesheet" %> - <% end %> + <%= render :partial => 'general/stylesheet_includes' %> + <% if is_admin? %> + <%= stylesheet_link_tag "admin", :title => "Main", :rel => "stylesheet" %> + <% end %> - <%= javascript_include_tag "application" %> - <% if @profile_photo_javascript %> - <%= javascript_include_tag "profile-photos" %> - <%= stylesheet_link_tag "jquery.Jcrop.css" %> - <% end %> + <%= javascript_include_tag "application" %> + <% if @profile_photo_javascript %> + <%= javascript_include_tag "profile-photos" %> + <%= stylesheet_link_tag "jquery.Jcrop.css" %> + <% end %> - - <% if @feed_autodetect %> - <% for feed in @feed_autodetect %> - - <% if feed[:has_json] %> - - <% end %> - <% end %> - <% end %> - <% if @has_json %> - - <% end %> - <% if @no_crawl %> - + <% if @feed_autodetect %> + <% for feed in @feed_autodetect %> + + <% if feed[:has_json] %> + <% end %> + <% end %> + <% end %> + <% if @has_json %> + + <% end %> + + <% if @no_crawl %> + + <% end %> - <%= render :partial => 'general/before_head_end' %> - + <%= render :partial => 'general/before_head_end' %> + <% if params[:action] == 'frontpage' %> - + <% else %> <% end %> - - - <% if AlaveteliConfiguration::force_registration_on_new_request && !@user %> - <%= javascript_include_tag 'fancybox.js' %> - - <% end %> + + + <% if AlaveteliConfiguration::force_registration_on_new_request && !@user %> + <%= javascript_include_tag 'fancybox.js' %> + + <% end %> <% if is_admin? %> <%= render :partial => 'admin_general/admin_navbar' %> @@ -86,60 +86,60 @@ <% end %>
    -
    @@ -148,19 +148,19 @@
    - <% - unless AlaveteliConfiguration::ga_code.empty? || (@user && @user.super?) %> - - + <% + unless AlaveteliConfiguration::ga_code.empty? || (@user && @user.super?) %> + + - <% end %> + <% end %> - <%= render :partial => 'general/before_body_end' %> - + <%= render :partial => 'general/before_body_end' %> + diff --git a/lib/views/layouts/no_chrome.html.erb b/lib/views/layouts/no_chrome.html.erb index 0a53b1f..ec2b966 100644 --- a/lib/views/layouts/no_chrome.html.erb +++ b/lib/views/layouts/no_chrome.html.erb @@ -1,40 +1,40 @@ - - - <%= csrf_meta_tags %> - - <% if @title %> - <%=@title%> - <%= site_name %> - <% else %> - <%= site_name %> - <%= _('Make and browse Freedom of Information (FOI) requests') %> - <% end %> - + + + <%= csrf_meta_tags %> + + <% if @title %> + <%=@title%> - <%= site_name %> + <% else %> + <%= site_name %> - <%= _('Make and browse Freedom of Information (FOI) requests') %> + <% end %> + - <%= javascript_include_tag "application" %> + <%= javascript_include_tag "application" %> - <%= stylesheet_link_tag 'application', :title => "Main", :rel => "stylesheet" %> - <%= stylesheet_link_tag 'fonts', :rel => "stylesheet" %> - + <%= stylesheet_link_tag 'application', :title => "Main", :rel => "stylesheet" %> + <%= stylesheet_link_tag 'fonts', :rel => "stylesheet" %> + - <%= render :partial => 'general/before_head_end' %> - - -
    -
    - <% if flash[:notice] %> -
    <%= flash[:notice] %>
    - <% end %> - <% if flash[:error] %> -
    <%= flash[:error] %>
    - <% end %> + <%= render :partial => 'general/before_head_end' %> + + +
    +
    + <% if flash[:notice] %> +
    <%= flash[:notice] %>
    + <% end %> + <% if flash[:error] %> +
    <%= flash[:error] %>
    + <% end %> -
    " class="controller_<%= controller.controller_name %>"> - <%= yield :layout %> -
    -
    +
    " class="controller_<%= controller.controller_name %>"> + <%= yield :layout %>
    - +
    +
    + diff --git a/lib/views/request/_sidebar.html.erb b/lib/views/request/_sidebar.html.erb index 99b4db7..6e0f933 100644 --- a/lib/views/request/_sidebar.html.erb +++ b/lib/views/request/_sidebar.html.erb @@ -2,70 +2,69 @@

    <%= _('Follow this request') %>

    - <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", @info_request.id]) + 1 %> + <% follower_count = TrackThing.count(:all, + :conditions => ["info_request_id = ?", @info_request.id]) + 1 %>

    -

    <%= follower_count %>
    +
    <%= follower_count %>
    -
    - <%= n_("There is {{count}} person following this request", - "There are {{count}} people following this request", - follower_count, - :count => follower_count) %> -
    +
    + <%= n_("There is {{count}} person following this request", + "There are {{count}} people following this request", + follower_count, + :count => follower_count) %> +

    - <%= render :partial => 'track/tracking_links', :locals => { :track_thing => @track_thing, :own_request => @info_request.user && @info_request.user == @user, :location => 'sidebar' } %> - -
    - -
    -

    <%= _("Act on this") %>

    -
    - <% tweet_link = "https://twitter.com/share?" + {:url => request.url, :via => AlaveteliConfiguration::twitter_username, :text => "'#{@info_request.title}'", :related => _('alaveteli_foi:The software that runs {{site_name}}', :site_name => site_name)}.to_query %> - <% link_to tweet_link do %> - <%= image_tag("twitter-16.png", :alt => "twitter icon") %> - <% end %> - <%= link_to _("Tweet this request"), tweet_link %> -
    -
    <%= link_to _("Create a widget for this request"), new_request_widget_path(@info_request) %>
    - -
    + <%= render :partial => 'track/tracking_links', :locals => { :track_thing => @track_thing, :own_request => @info_request.user && @info_request.user == @user, :location => 'sidebar' } %> -
    - <% if @info_request.described_state != "attention_requested" %> -

    <%= _('Unsuitable?') %>

    - <% if @info_request.attention_requested %> - <% if @info_request.prominence == 'hidden' %> - <%# The eccentric formatting of the following string is in order that it be identical - to the corresponding string in request/show.html.erb %> -

    <%= _('This request has prominence \'hidden\'. You can only see it because you are logged - in as a super user.') %>

    - <% elsif @info_request.prominence == 'requester_only' %> - <%# The eccentric formatting of the following string is in order that it be identical - to the corresponding string in request/show.html.erb %> -

    <%= _('This request is hidden, so that only you the requester can see it. Please - contact us if you are not sure why.', :url => help_requesting_path.html_safe) %>

    - <% else %> -

    <%= _('This request has been marked for review by the site administrators, who have not hidden it at this time. If you believe it should be hidden, please contact us.', :url => help_requesting_path.html_safe) %>

    - <% end %> - <% else %> -

    <%= _('Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).') %>

    -

    <%= _('If you believe this request is not suitable, you can report it for attention by the site administrators') %>

    - <%= link_to _("Report this request"), new_request_report_path(:request_id => @info_request.url_title) %> - <% end %> - <% end %> -
    +
    - <%= render :partial => 'request/next_actions' %> +
    +

    <%= _("Act on this") %>

    +
    + <% tweet_link = "https://twitter.com/share?" + {:url => request.url, :via => AlaveteliConfiguration::twitter_username, :text => "'#{@info_request.title}'", :related => _('alaveteli_foi:The software that runs {{site_name}}', :site_name => site_name)}.to_query %> + <% link_to tweet_link do %> + <%= image_tag("twitter-16.png", :alt => "twitter icon") %> + <% end %> + <%= link_to _("Tweet this request"), tweet_link %> +
    +
    <%= link_to _("Create a widget for this request"), new_request_widget_path(@info_request) %>
    +
    - <% # TODO: Cache for 1 day %> - <% if !@xapian_similar.nil? && @xapian_similar.results.size > 0 %> -

    <%= _('Similar requests')%>

    - <% for result in @xapian_similar.results %> - <%= render :partial => 'request/request_listing_short_via_event', :locals => { :event => result[:model], :info_request => result[:model].info_request } %> - <% end %> - <% if @xapian_similar_more %> -

    <%= link_to _("More similar requests"), similar_request_path(@info_request) %>

    +
    + <% if @info_request.described_state != "attention_requested" %> +

    <%= _('Unsuitable?') %>

    + <% if @info_request.attention_requested %> + <% if @info_request.prominence == 'hidden' %> + <%# The eccentric formatting of the following string is in order that it be identical + to the corresponding string in request/show.html.erb %> +

    <%= _("This request has prominence 'hidden'. You can only see it " \ + "because you are logged in as a super user.") %>

    + <% elsif @info_request.prominence == 'requester_only' %> + <%# The eccentric formatting of the following string is in order that it be identical + to the corresponding string in request/show.html.erb %> +

    <%= _('This request is hidden, so that only you the requester can see it. Please contact us if you are not sure why.', :url => help_requesting_path.html_safe) %>

    + <% else %> +

    <%= _('This request has been marked for review by the site administrators, who have not hidden it at this time. If you believe it should be hidden, please contact us.', :url => help_requesting_path.html_safe) %>

    <% end %> + <% else %> +

    <%= _('Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).') %>

    +

    <%= _('If you believe this request is not suitable, you can report it for attention by the site administrators') %>

    + <%= link_to _("Report this request"), new_request_report_path(:request_id => @info_request.url_title) %> <% end %> + <% end %> +
    + + <%= render :partial => 'request/next_actions' %> + + <% # TODO: Cache for 1 day %> + <% if !@xapian_similar.nil? && @xapian_similar.results.size > 0 %> +

    <%= _('Similar requests')%>

    + <% for result in @xapian_similar.results %> + <%= render :partial => 'request/request_listing_short_via_event', :locals => { :event => result[:model], :info_request => result[:model].info_request } %> + <% end %> + <% if @xapian_similar_more %> +

    <%= link_to _("More similar requests"), similar_request_path(@info_request) %>

    + <% end %> + <% end %>
    diff --git a/lib/views/request/_view_html_prefix.html.erb b/lib/views/request/_view_html_prefix.html.erb index 84a4ec0..d158b6b 100644 --- a/lib/views/request/_view_html_prefix.html.erb +++ b/lib/views/request/_view_html_prefix.html.erb @@ -1,11 +1,11 @@
    - -
    - <%=link_to _("Download original attachment"), @attachment_url %> -
    (<%=h @attachment.name_of_content_type %>) -
    -

    <%= _('This is an HTML version of an attachment to the Freedom of Information request')%> - '<%=link_to h(@info_request.title), incoming_message_path(@incoming_message)%>'.

    + +
    + <%=link_to _("Download original attachment"), @attachment_url %> +
    (<%=h @attachment.name_of_content_type %>) +
    +

    <%= _('This is an HTML version of an attachment to the Freedom of Information request')%> + '<%=link_to h(@info_request.title), incoming_message_path(@incoming_message)%>'.

    diff --git a/lib/views/track/_tracking_request_links.html.erb b/lib/views/track/_tracking_request_links.html.erb index 5930940..8649dd8 100644 --- a/lib/views/track/_tracking_request_links.html.erb +++ b/lib/views/track/_tracking_request_links.html.erb @@ -1,51 +1,51 @@
    - <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", track_thing.info_request.id]) + 1 %> - <% if location == 'frontpage' %> -

    <%= link_to excerpt(track_thing.info_request.title, "", :radius => 70), request_url(track_thing.info_request) %>

    - <% end %> -
    -
    <%= follower_count %>
    -
    <%= n_("Person following this request", "People following this request", follower_count) %>
    -
    + <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", track_thing.info_request.id]) + 1 %> + <% if location == 'frontpage' %> +

    <%= link_to excerpt(track_thing.info_request.title, "", :radius => 70), request_url(track_thing.info_request) %>

    + <% end %> +
    +
    <%= follower_count %>
    +
    <%= n_("Person following this request", "People following this request", follower_count) %>
    +
    - - <% - if @user - existing_track = TrackThing.find_existing(@user, track_thing) - end - %> - <% if own_request %> -

    <%= _('This is your own request, so you will be automatically emailed when new responses arrive.')%>

    - <% elsif existing_track %> - <% form_tag({:controller => 'track', :action => 'update', :track_id => existing_track.id}, :class => "feed_form feed_form_" + location) do %> -

    - <%= track_thing.params[:verb_on_page_already] %> - <%= hidden_field_tag 'track_medium', "delete" %> - <%= hidden_field_tag 'r', request.fullpath %> - <%= submit_tag _("unsubscribe") %> -

    - <% end %> - <% elsif track_thing %> -
    -
    - - <%= link_to _("I also want to know"), - do_track_url(track_thing) %> -
    -
    - - <% if location != 'frontpage' %> -
    -
    - <%= link_to image_tag("feed-16.png", :alt => ""), do_track_url(track_thing, 'feed') %> - <%= link_to (location == 'sidebar' ? _('RSS feed of updates') : _('RSS feed')), do_track_url(track_thing, 'feed') %> -
    - <% end %> + + <% + if @user + existing_track = TrackThing.find_existing(@user, track_thing) + end + %> + <% if own_request %> +

    <%= _('This is your own request, so you will be automatically emailed when new responses arrive.')%>

    + <% elsif existing_track %> + <% form_tag({:controller => 'track', :action => 'update', :track_id => existing_track.id}, :class => "feed_form feed_form_" + location) do %> +

    + <%= track_thing.params[:verb_on_page_already] %> + <%= hidden_field_tag 'track_medium', "delete" %> + <%= hidden_field_tag 'r', request.fullpath %> + <%= submit_tag _("unsubscribe") %> +

    <% end %> + <% elsif track_thing %> +
    +
    + + <%= link_to _("I also want to know"), + do_track_url(track_thing) %> +
    +
    + <% if location != 'frontpage' %>
    -
    +
    + <%= link_to image_tag("feed-16.png", :alt => ""), do_track_url(track_thing, 'feed') %> + <%= link_to (location == 'sidebar' ? _('RSS feed of updates') : _('RSS feed')), do_track_url(track_thing, 'feed') %> +
    + <% end %> + <% end %> + +
    +
    From ac9537875dd66ebc6b5e01b41546d7c480cb80bf Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Fri, 21 Aug 2015 16:54:57 +0100 Subject: [PATCH 042/281] Add encoding specifiers. --- lib/alavetelitheme.rb | 1 + lib/controller_patches.rb | 1 + lib/customstates.rb | 1 + lib/gettext_setup.rb | 1 + lib/model_patches.rb | 1 + lib/patch_mailer_paths.rb | 1 + 6 files changed, 6 insertions(+) diff --git a/lib/alavetelitheme.rb b/lib/alavetelitheme.rb index 590f6ea..3467c41 100644 --- a/lib/alavetelitheme.rb +++ b/lib/alavetelitheme.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- class ActionController::Base before_filter :set_view_paths diff --git a/lib/controller_patches.rb b/lib/controller_patches.rb index 5854a15..cc36774 100644 --- a/lib/controller_patches.rb +++ b/lib/controller_patches.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # Add a callback - to be executed before each request in development, # and at startup in production - to patch existing app classes. # Doing so in init/environment.rb wouldn't work in development, since diff --git a/lib/customstates.rb b/lib/customstates.rb index 773b4b8..affd9d5 100644 --- a/lib/customstates.rb +++ b/lib/customstates.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- module InfoRequestCustomStates def self.included(base) diff --git a/lib/gettext_setup.rb b/lib/gettext_setup.rb index 1f90f9e..993fa8b 100644 --- a/lib/gettext_setup.rb +++ b/lib/gettext_setup.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # Add a callback - to be executed before each request in development, # and at startup in production - to plug in theme locale strings. Rails.configuration.to_prepare do diff --git a/lib/model_patches.rb b/lib/model_patches.rb index 3c29b0b..19f3d58 100644 --- a/lib/model_patches.rb +++ b/lib/model_patches.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # Add a callback - to be executed before each request in development, # and at startup in production - to patch existing app classes. # Doing so in init/environment.rb wouldn't work in development, since diff --git a/lib/patch_mailer_paths.rb b/lib/patch_mailer_paths.rb index 99da10a..4533be0 100644 --- a/lib/patch_mailer_paths.rb +++ b/lib/patch_mailer_paths.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # Add a callback - to be executed before each request in development, # and at startup in production - to patch existing app classes. # See http://stackoverflow.com/questions/7072758/plugin-not-reloading-in-development-mode From 25399309a2bdf3f22cc6366852f4fa7e8edc1ce0 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Mon, 24 Aug 2015 11:59:31 +0100 Subject: [PATCH 043/281] Method spacing. --- lib/model_patches.rb | 9 +++++++++ 1 file changed, 9 insertions(+) diff --git a/lib/model_patches.rb b/lib/model_patches.rb index 19f3d58..e7329bb 100644 --- a/lib/model_patches.rb +++ b/lib/model_patches.rb @@ -6,17 +6,22 @@ # See http://stackoverflow.com/questions/7072758/plugin-not-reloading-in-development-mode # Rails.configuration.to_prepare do + # Remove UK-specific references to FOI InfoRequest.class_eval do + def law_used_full "access to information" end + def law_used_short "information" end + end OutgoingMessage.class_eval do + # Add intro paragraph to new request template def default_letter return nil if self.message_type == 'followup' @@ -35,13 +40,17 @@ def get_text_for_indexing self.remove_privacy_sensitive_things!(text) return text end + end # Disable funcionality to let users of the site act on behalf of the public # body, since we aren't sure right now this is safe enough PublicBody.class_eval do + def is_foi_officer?(user) false end + end + end \ No newline at end of file From 4d5a467b7becfb6e6b03e6bb777b8bc3d3eae151 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Mon, 24 Aug 2015 12:00:15 +0100 Subject: [PATCH 044/281] Add specs for model overrides. --- spec/model_patches_spec.rb | 93 +++++++++++++++++++++++++++++++++++++ test/alavetelitheme_test.rb | 8 ---- test/test_helper.rb | 3 -- 3 files changed, 93 insertions(+), 11 deletions(-) create mode 100644 spec/model_patches_spec.rb delete mode 100644 test/alavetelitheme_test.rb delete mode 100644 test/test_helper.rb diff --git a/spec/model_patches_spec.rb b/spec/model_patches_spec.rb new file mode 100644 index 0000000..d3233be --- /dev/null +++ b/spec/model_patches_spec.rb @@ -0,0 +1,93 @@ +# If defined, ALAVETELI_TEST_THEME will be loaded in config/initializers/theme_loader +ALAVETELI_TEST_THEME = 'asktheeu-theme' +require File.expand_path(File.join(File.dirname(__FILE__),'..','..','..','..','spec','spec_helper')) + +describe InfoRequest, 'when patched by the asktheeu-theme' do + + describe '#law_used_full' do + + it 'returns "access to information"' do + expect(InfoRequest.new.law_used_full).to eq('access to information') + end + + end + + describe '#law_used_short' do + + it 'returns "information"' do + expect(InfoRequest.new.law_used_short).to eq('information') + end + + end + +end + +describe PublicBody, 'when patched by the asktheeu-theme' do + + describe '#is_foi_officer?' do + + it 'always returns false' do + body = PublicBody.new(:request_email => 'blah@example.com') + user = User.new(:email => 'user@example.com') + expect(body.is_foi_officer?(user)).to be_false + end + + end + +end + +describe OutgoingMessage, 'when patched by the asktheeu-theme' do + + describe '#default_letter' do + + it 'returns nil for a follow up message' do + internal_review_request = FactoryGirl.build(:internal_review_request) + expect(internal_review_request.default_letter).to be_nil + end + + it 'returns text about Regulation 1049/2001' do + initial_request = FactoryGirl.build(:initial_request) + expected = 'Regulation 1049/2001' + expect(initial_request.default_letter).to match(expected) + end + + end + + describe '#get_text_for_indexing' do + + it 'strips the salutation' do + body = <<-EOF.strip_heredoc + Dear someone, + Please give me some information + EOF + initial_request = FactoryGirl.build(:initial_request, :body => body) + expected = 'Dear someone' + expect(initial_request.get_text_for_indexing).not_to match(expected) + end + + it 'strips the text about Regulation 1049/2001' do + body = <<-EOF.strip_heredoc + Dear someone, + Please give me some information + EOF + initial_request = FactoryGirl.build(:initial_request) + initial_request.update_attribute(:body, initial_request.default_letter + body) + expect(initial_request.get_text_for_indexing). + not_to match(initial_request.default_letter) + end + + it 'redacts an email address' do + body = <<-EOF.strip_heredoc + Dear someone, + Please give me some information to me@example.com + EOF + initial_request = FactoryGirl.build(:initial_request) + expected = /[email address]/ + initial_request.update_attribute(:body, initial_request.default_letter + body) + expect(initial_request.get_text_for_indexing). + to match(expected) + end + + end + +end diff --git a/test/alavetelitheme_test.rb b/test/alavetelitheme_test.rb deleted file mode 100644 index 704a44e..0000000 --- a/test/alavetelitheme_test.rb +++ /dev/null @@ -1,8 +0,0 @@ -require 'test_helper' - -class AlavetelithemeTest < ActiveSupport::TestCase - # TODO: Replace this with real tests. - test "the truth" do - assert true - end -end diff --git a/test/test_helper.rb b/test/test_helper.rb deleted file mode 100644 index cf148b8..0000000 --- a/test/test_helper.rb +++ /dev/null @@ -1,3 +0,0 @@ -require 'rubygems' -require 'active_support' -require 'active_support/test_case' \ No newline at end of file From 42f14f9474d16d09c0a2deaeaf97489bb6ea8730 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Fri, 21 Aug 2015 17:14:30 +0100 Subject: [PATCH 045/281] Update get_text_for_indexing to match core method. --- lib/model_patches.rb | 21 +++++++++++++++------ 1 file changed, 15 insertions(+), 6 deletions(-) diff --git a/lib/model_patches.rb b/lib/model_patches.rb index e7329bb..db68f31 100644 --- a/lib/model_patches.rb +++ b/lib/model_patches.rb @@ -32,13 +32,22 @@ def default_letter end # Modify the search snippet to hide the intro paragraph. - # XXX: Need to have locale information in the model to improve this (issue #255) - def get_text_for_indexing - text = self.body.strip - text.sub!(/Dear .+,/, "") - text.sub!(/[^\n]+1049\/2001[^:\n]+:? ?/, "") # XXX: can't be more specific without locale + # TODO: Need to have locale information in the model to improve this (issue #255) + def get_text_for_indexing(strip_salutation = true, opts = {}) + if opts.empty? + text = body.strip + else + text = body(opts).strip + end + + # Remove salutation + text.sub!(/Dear .+,/, "") if strip_salutation + # TODO: can't be more specific without locale + text.sub!(/[^\n]+1049\/2001[^:\n]+:? ?/, "") + # Remove email addresses from display/index etc. self.remove_privacy_sensitive_things!(text) - return text + + text end end From 81ea9cff0e5881caa4a1c6e99320412275dc873a Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Mon, 24 Aug 2015 12:48:14 +0100 Subject: [PATCH 046/281] Add image in preference to overriding template. --- assets/images/navimg/logo-trans-small.png | Bin 0 -> 4088 bytes lib/views/request/_view_html_prefix.html.erb | 11 ----------- 2 files changed, 11 deletions(-) create mode 100644 assets/images/navimg/logo-trans-small.png delete mode 100644 lib/views/request/_view_html_prefix.html.erb diff --git a/assets/images/navimg/logo-trans-small.png b/assets/images/navimg/logo-trans-small.png new file mode 100644 index 0000000000000000000000000000000000000000..5180808a667893db24f7ae779dfc8c38a1d703cc GIT binary patch literal 4088 zcmVRvq=J)~!puJ@vF|J4bqY zPQ8rPQ>~}fgIm|zQRlJMQjgWg_d%aN=Q((g-{an1n+g^kak^Xjzl69YAG&nn~b*PfnzDa){f0z!9w- zuaR}&DZ-(q9BA1AZUb;!>QRww%KRP78`HpXC5F}yQi|NyC{8(_kc4A zhq{JRn>o;iR*QR6&c^iO7A~pYfbD#Fve`(q^%U}a^NF;@3*9R8-w229%t_ke1GgAh z3NS8jAJ0y=?w9EDq_EXOY;vNoM8 zIdmrctk^x3_xDW#$!-Cvyws$eLnmXI1mpu;K5i{}Sp*Egb|muUIOkVxA~bOgekoB2 z>~)14InahtmI0J1T?7hSy`ArjFgLrP>6Vtdm+6*PlzRS>V=B6(m1S8qD!}JMB)$`1^gMk?J4Rf<=({xMgjdKjul!gnmU?$s8&Gh$o0CxeEhHCE0N0Q0MM{bcf#H4pl-%pkgp z;I|v9dEcNqNj1?eZ5r?aPzBuqD37_=K0f2aw zO*{X_Gao#FBKeRciMtm(i-W`7gRR`V`X*#a_5|$i1<&B%u=Bv@Jh@(Y6WrJ8*-cn(<)}aH4K$tAG;V4B%s70~d&9OLR+1>7#cH)m-5rwM%qMTPW7Q z*-*_Ndd(%)9nvlBB49MI8(3nf=KKA=D-tbHqy$roTIg{U&$Txn*v^yd@53kiJ&E7a z-Z((Djg-o=9SKEpX3Jv1F96p8CjiwzsUYSw;3nPDzHob*x~1I=ya>zz#)>}2i!pk1 zOFLl*z~%wWKykZ=*3M>jckUQ)wRSXn+N_Z%4&ak* zfTL56$UfKm-2&J#uDbDpc)!pstsM9-*H}*jKHwZzpK-wY41k>stV(e4owi%;0C`G&) z?#H<5+6~pb#!$_x4Am?HE(E@3sOGB~m}Q<&p}mX?%r;c>6IWe{AgV9Tvvm8xpSl4P z?;j?)S*hrjHdj>ti%^G)fVb1yFCls8=2pRo;K&nZl{ODbyh)>`^1E|hvuhH z_A(Y7bvcfcop8L^m+0Mc^QH8;p_;GjmR2dG#R2vUThk)?%@FriH-U9a`xv+i_}Ea* zzYJpVPXK=Hdfq2g>)}MOcVwvlcVMAltQc@Bu+>n_H!`&U1z?HwKZG2gIk}*fgSP*$ z2s?kucX@mJD|Gg>k2q+f@_KrsH=p3@BY}-6E*~P6+N@hzqfnUuQ%P=>qg&b^fa^Wt zD}c+>p3gN@v-2>&p*}->ilJ=X()>Ub@V0Jg<1>U1t6dC5b>6;Nap&-zi1wcSw0G~% zii#Xt(A5W;ZfTQ%t!XMNAwE(O*8tB?sFst{QeoGLYdF5{YTeSt8LHWwrFd(UxX%SX z9i&|xXaLBQ6VvP=mj2nkdLE4Z6u+D|;GHZhX@EJya_xr`QcN!HNbQ<`A_KR(-ZcUF zhH4f71%_(+ys{RCYC48$o+^Ui%hHJ=LIJOGJ>ZTUH)bv4+n45AZ>VM-$#aWdSH7W| zzXB+bdrF2nP9On_?DM?RiNB|_f70fx;AI{O;W*PP`kd{qMCX8z!FD7{e7(x6$tT?U zRIz|mY~<*cHq*lcJWgc6zb^>$N8pdTr7aOIc)GKaD)$(wxm35b+LSs4Ds)SG)KJaE zS;Ec&<_i$*Ofg*QKA~WEhk$Lz&Y042OIpL8P5s_22wcRQTbJQD4w58cI|*i2pT_ix z<6S_v;7^MIZJo^@1xyGVOM!5Wt&}f zZ7$Un(k<<5mosynp_(s>d22=8Yr3WVR(P+Dp_;~FsK|A?rCkL)qgz@N@RV+8F`x#x zLImY+q{4|(rF+N>s!#S)Q8X^&oM#2U$NHw#>^<0uEXgdd{}ZRze7j!;rMh^cXWzPA zwbbw4j8E=wm5v>?AE!@kZLC)vFD2Gy zYe|k{ld$8xyV5dJuLqiN;u$^CGb(qxqdg09fq?J1Djf`Ql=$o^@pQv{Ko1q>q5F~D2EB_x01%U;tBx zLjjTL=m2gc92zG))s&W5N;s4UoDTe_cy{kf+%j_8DG6p)okCBdoASc3y-RQ$hnDs) zh&yqb_iy8Z=~r{{F^lO=^ySVK$st(MFY)}>tRJCE%`McGA^?%Z5$E3mOMshtTZTgk z5%b+cIP|2D$mfYf|4#A*Ry)a!(O-%2@(7304^wow<}C$o66*LR0kZ7MrRIsXok1iz z$rU1W0%ap(#~jKEtN46hJulTg&dsOZ%MpP3A7X9en{*`( zB1pj zK%8)>PMk-4RwQ>10uOu4cape2;>w6TE$WvFX^;+nJs) zKO~NoeXRQQWqh)qx?Qz=)Up;?N+y--cGV&w;W!T8nsO0wyNAbX??I7#_+^Jv%J;Z` zRu#?=>wnE963qinB^+8kf@78l)!0TjwE0lGFL>c+Oe<LNlkRyeUJnL zv4ts*(OrBwgghl}3a~g>yc0#rd;;G|+LsN$Mn!VwOA-@%5)w$mvpcDA#};&P-uPzH zHn!FJhPk9X#vEuvtHlO@Mde#E0#@pavuOOzKr<{k@}QgYi%$s}bS<>_D`cJ*LO%-J*#*dTd!-VK-{Ib2%P z$oHpw#+bbB2LgfEjb8R9rOtwZ*oVL@2l5>_-GR>>0oEXZT@nn$uJ#%?CuxIAn#eUt ze5d+-E}PK6aiiNPPJ98w|vT^;_W_ zXahkj##Y8HKjZoTnN+xcj$g9fk}*FRh`se?hW7${xD1d3ZD``Uwb%h*dN2@c{3fg| qXVWs5cf{QY24bZow|2e}<^KWX1n*CmNu(wK0000 - -
    - <%=link_to _("Download original attachment"), @attachment_url %> -
    (<%=h @attachment.name_of_content_type %>) -
    -

    <%= _('This is an HTML version of an attachment to the Freedom of Information request')%> - '<%=link_to h(@info_request.title), incoming_message_path(@incoming_message)%>'.

    - From 5141b8701b288d334fbcae06ce0c62206e3cc172 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Mon, 24 Aug 2015 14:27:44 +0100 Subject: [PATCH 047/281] Restore track feed to sidebar. This got broken out into its own partial in https://github.com/mysociety/alaveteli/commit/ebc3831f62f3825902f278230e2731c9fdd3614f --- assets/stylesheets/asktheeu.css.scss | 4 ---- lib/views/request/_sidebar.html.erb | 2 +- 2 files changed, 1 insertion(+), 5 deletions(-) diff --git a/assets/stylesheets/asktheeu.css.scss b/assets/stylesheets/asktheeu.css.scss index e0f6f65..ff73d67 100644 --- a/assets/stylesheets/asktheeu.css.scss +++ b/assets/stylesheets/asktheeu.css.scss @@ -1496,18 +1496,14 @@ body.general { background-color: #E2EBE1; padding: 0px; box-shadow: 0px 0px 1px 0px #000; - height: 264px; margin-bottom: 17px; } #follow_box .feed_link { text-align: center; - margin-left: 25px; } #follow_box a{ - color: #FFF; - margin-top: 15px; } #follow_box h2{ diff --git a/lib/views/request/_sidebar.html.erb b/lib/views/request/_sidebar.html.erb index 6e0f933..4ae1af3 100644 --- a/lib/views/request/_sidebar.html.erb +++ b/lib/views/request/_sidebar.html.erb @@ -15,7 +15,7 @@

    <%= render :partial => 'track/tracking_links', :locals => { :track_thing => @track_thing, :own_request => @info_request.user && @info_request.user == @user, :location => 'sidebar' } %> - + <%= render :partial => 'track/rss_feed', :locals => { :track_thing => @track_thing, :location => 'sidebar' } %>
    From 0903b4ba9c5cd801bc2b524cb1ee37dda51b50f5 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Mon, 24 Aug 2015 16:03:37 +0100 Subject: [PATCH 048/281] Move act content to partial. This was split out into its own partial in the core code in https://github.com/mysociety/alaveteli/commit/7c92fb67028c0371b796cd26edabe9a905d47561 --- lib/views/request/_act.html.erb | 14 ++++++++++++++ lib/views/request/_sidebar.html.erb | 12 +----------- 2 files changed, 15 insertions(+), 11 deletions(-) create mode 100644 lib/views/request/_act.html.erb diff --git a/lib/views/request/_act.html.erb b/lib/views/request/_act.html.erb new file mode 100644 index 0000000..673ef4d --- /dev/null +++ b/lib/views/request/_act.html.erb @@ -0,0 +1,14 @@ +
    +

    <%= _("Act on this") %>

    +
    + <% tweet_link = "https://twitter.com/share?" + {:url => request.url, :via => AlaveteliConfiguration::twitter_username, :text => "'#{@info_request.title}'", :related => _('alaveteli_foi:The software that runs {{site_name}}', :site_name => site_name)}.to_query %> + <% link_to tweet_link do %> + <%= image_tag("twitter-16.png", :alt => "twitter icon") %> + <% end %> + <%= link_to _("Tweet this request"), tweet_link %> +
    +
    + <%= link_to _("Create a widget for this request"), new_request_widget_path(@info_request) %> +
    + +
    \ No newline at end of file diff --git a/lib/views/request/_sidebar.html.erb b/lib/views/request/_sidebar.html.erb index 4ae1af3..645a6c9 100644 --- a/lib/views/request/_sidebar.html.erb +++ b/lib/views/request/_sidebar.html.erb @@ -18,17 +18,7 @@ <%= render :partial => 'track/rss_feed', :locals => { :track_thing => @track_thing, :location => 'sidebar' } %>
    -
    -

    <%= _("Act on this") %>

    -
    - <% tweet_link = "https://twitter.com/share?" + {:url => request.url, :via => AlaveteliConfiguration::twitter_username, :text => "'#{@info_request.title}'", :related => _('alaveteli_foi:The software that runs {{site_name}}', :site_name => site_name)}.to_query %> - <% link_to tweet_link do %> - <%= image_tag("twitter-16.png", :alt => "twitter icon") %> - <% end %> - <%= link_to _("Tweet this request"), tweet_link %> -
    -
    <%= link_to _("Create a widget for this request"), new_request_widget_path(@info_request) %>
    -
    + <%= render :partial => 'request/act' %>
    <% if @info_request.described_state != "attention_requested" %> From c2d1888e862daf712288e2c1f46883d878049dff Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Mon, 24 Aug 2015 16:05:34 +0100 Subject: [PATCH 049/281] Match string indentation and section formatting in base template. --- lib/views/request/_sidebar.html.erb | 8 +++----- 1 file changed, 3 insertions(+), 5 deletions(-) diff --git a/lib/views/request/_sidebar.html.erb b/lib/views/request/_sidebar.html.erb index 645a6c9..145e10b 100644 --- a/lib/views/request/_sidebar.html.erb +++ b/lib/views/request/_sidebar.html.erb @@ -25,13 +25,11 @@

    <%= _('Unsuitable?') %>

    <% if @info_request.attention_requested %> <% if @info_request.prominence == 'hidden' %> - <%# The eccentric formatting of the following string is in order that it be identical - to the corresponding string in request/show.html.erb %>

    <%= _("This request has prominence 'hidden'. You can only see it " \ - "because you are logged in as a super user.") %>

    + "because you are logged in as a super user.") %>

    <% elsif @info_request.prominence == 'requester_only' %> - <%# The eccentric formatting of the following string is in order that it be identical - to the corresponding string in request/show.html.erb %> + <%# The eccentric formatting of the following string is in order that it be identical + to the corresponding string in request/show.html.erb %>

    <%= _('This request is hidden, so that only you the requester can see it. Please contact us if you are not sure why.', :url => help_requesting_path.html_safe) %>

    <% else %>

    <%= _('This request has been marked for review by the site administrators, who have not hidden it at this time. If you believe it should be hidden, please contact us.', :url => help_requesting_path.html_safe) %>

    From a217e25237624daeea3c9fe04a31ea7e7057f5f9 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Mon, 24 Aug 2015 16:08:41 +0100 Subject: [PATCH 050/281] Cache similar requests as in core template. --- lib/views/request/_sidebar.html.erb | 21 ++++++++++++--------- 1 file changed, 12 insertions(+), 9 deletions(-) diff --git a/lib/views/request/_sidebar.html.erb b/lib/views/request/_sidebar.html.erb index 145e10b..6a43db7 100644 --- a/lib/views/request/_sidebar.html.erb +++ b/lib/views/request/_sidebar.html.erb @@ -44,15 +44,18 @@ <%= render :partial => 'request/next_actions' %> - <% # TODO: Cache for 1 day %> - <% if !@xapian_similar.nil? && @xapian_similar.results.size > 0 %> -

    <%= _('Similar requests')%>

    - <% for result in @xapian_similar.results %> - <%= render :partial => 'request/request_listing_short_via_event', :locals => { :event => result[:model], :info_request => result[:model].info_request } %> - <% end %> - <% if @xapian_similar_more %> -

    <%= link_to _("More similar requests"), similar_request_path(@info_request) %>

    - <% end %> + <% cache_if_caching_fragments(@similar_cache_key, :expires_in => 1.day) do %> + <% xapian_similar, xapian_similar_more = @info_request.similar_requests %> + <% if !xapian_similar.nil? && xapian_similar.results.size > 0 %> +

    <%= _('Similar requests')%>

    + <% for result in xapian_similar.results %> + <%= render :partial => 'request/request_listing_short_via_event', :locals => { :event => result[:model], :info_request => result[:model].info_request } %> + <% end %> + <% if xapian_similar_more %> +

    <%= link_to _("More similar requests"), similar_request_path(@info_request.url_title) %>

    + <% end %> <% end %> + <% end %> +
    From d052fb40d0d21f6aaa94d8c68fa238c6f7b966fa Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Wed, 2 Sep 2015 16:28:40 +0100 Subject: [PATCH 051/281] Set padding and box model to style input and a elements the same. Vertical text alignment on the button is different otherwise. --- assets/stylesheets/widget.css | 1 - 1 file changed, 1 deletion(-) diff --git a/assets/stylesheets/widget.css b/assets/stylesheets/widget.css index 18b95be..7572dbc 100644 --- a/assets/stylesheets/widget.css +++ b/assets/stylesheets/widget.css @@ -113,7 +113,6 @@ html, body, div, form, fieldset, legend, label font-family: 'Open Sans', sans-serif; font-weight: 600; font-size: 14px; - box-shadow: 0 0 6px 1px #009699; box-sizing: border-box; background: #91b85d; box-shadow: 0 0 6px 1px #91b85d; From 06dbdcf174695da9445aac53b9fc6cbbbdeb17ea Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Wed, 2 Sep 2015 17:08:43 +0100 Subject: [PATCH 052/281] Use minified version of JCrop css. --- lib/views/layouts/default.html.erb | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/lib/views/layouts/default.html.erb b/lib/views/layouts/default.html.erb index 7fd2a1e..aff20df 100644 --- a/lib/views/layouts/default.html.erb +++ b/lib/views/layouts/default.html.erb @@ -21,7 +21,7 @@ <%= javascript_include_tag "application" %> <% if @profile_photo_javascript %> <%= javascript_include_tag "profile-photos" %> - <%= stylesheet_link_tag "jquery.Jcrop.css" %> + <%= stylesheet_link_tag "jquery.Jcrop.min.css" %> <% end %> From 253fd2ead002c6a80d67434f85a8660303e20e37 Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Wed, 2 Sep 2015 17:09:11 +0100 Subject: [PATCH 053/281] Add the markup for the dropdowns on the admin bar. --- lib/views/layouts/default.html.erb | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/lib/views/layouts/default.html.erb b/lib/views/layouts/default.html.erb index aff20df..29d1c2a 100644 --- a/lib/views/layouts/default.html.erb +++ b/lib/views/layouts/default.html.erb @@ -23,7 +23,9 @@ <%= javascript_include_tag "profile-photos" %> <%= stylesheet_link_tag "jquery.Jcrop.min.css" %> <% end %> - + <% if is_admin? %> + <%= javascript_include_tag "bootstrap-dropdown" %> + <% end %> <% if @feed_autodetect %> <% for feed in @feed_autodetect %> From 5f1594980b6d6fe716d9e2763339379442d8016f Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Wed, 2 Sep 2015 17:15:16 +0100 Subject: [PATCH 054/281] Use existing header and footer partials, responsive conditionals. --- lib/views/layouts/default.html.erb | 51 ++++++++---------------------- 1 file changed, 13 insertions(+), 38 deletions(-) diff --git a/lib/views/layouts/default.html.erb b/lib/views/layouts/default.html.erb index 29d1c2a..f53c187 100644 --- a/lib/views/layouts/default.html.erb +++ b/lib/views/layouts/default.html.erb @@ -42,6 +42,9 @@ <% if @no_crawl %> <% end %> + <% if AlaveteliConfiguration::responsive_styling || params[:responsive] %> + + <% end %> <%= render :partial => 'general/before_head_end' %> @@ -88,43 +91,11 @@ <% end %>
    - + <% if AlaveteliConfiguration::responsive_styling || params[:responsive] %> + <%= render :partial => 'general/responsive_header' %> + <% else %> + <%= render :partial => 'general/header' %> + <% end %>
    <% if flash[:notice] %> @@ -141,7 +112,11 @@
    - <%= render :partial => 'general/footer' %> + <% if AlaveteliConfiguration::responsive_styling || params[:responsive] %> + <%= render :partial => 'general/responsive_footer' %> + <% else %> + <%= render :partial => 'general/footer' %> + <% end %>
    From 8260245b5d8ef9a9622d7efb816a832c2abfca5a Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Wed, 2 Sep 2015 17:17:35 +0100 Subject: [PATCH 055/281] Remove commented out markup. --- lib/views/layouts/default.html.erb | 2 -- 1 file changed, 2 deletions(-) diff --git a/lib/views/layouts/default.html.erb b/lib/views/layouts/default.html.erb index f53c187..b5fe2a0 100644 --- a/lib/views/layouts/default.html.erb +++ b/lib/views/layouts/default.html.erb @@ -54,8 +54,6 @@ <% end %> - - <% if AlaveteliConfiguration::force_registration_on_new_request && !@user %> <%= javascript_include_tag 'fancybox.js' %> diff --git a/lib/views/general/_before_head_end.html.erb b/lib/views/general/_before_head_end.html.erb index 4b30513..7f33fa9 100644 --- a/lib/views/general/_before_head_end.html.erb +++ b/lib/views/general/_before_head_end.html.erb @@ -1 +1 @@ -<%= stylesheet_link_tag 'asktheeu.css', :rel => "stylesheet" %> + diff --git a/lib/views/general/_custom_state_descriptions.html.erb b/lib/views/general/_custom_state_descriptions.html.erb deleted file mode 100644 index 9a59be2..0000000 --- a/lib/views/general/_custom_state_descriptions.html.erb +++ /dev/null @@ -1,7 +0,0 @@ -<% if status == 'transferred' %> - <%= public_body_link(@info_request.public_body) %> has replied saying they have transferred your request to another public body. -<% elsif status == 'referred' %> - <%= public_body_link(@info_request.public_body) %> has replied saying you have to contact another public body. -<% else %> - <% raise "unknown status " + status %> -<% end %> diff --git a/lib/views/general/_custom_state_transitions_complete.html.erb b/lib/views/general/_custom_state_transitions_complete.html.erb deleted file mode 100644 index 8cc7848..0000000 --- a/lib/views/general/_custom_state_transitions_complete.html.erb +++ /dev/null @@ -1,5 +0,0 @@ -
    - <%= radio_button "incoming_message", "described_state", "referred", :id => 'referred' + id_suffix %> - -
    - diff --git a/lib/views/general/_custom_state_transitions_pending.html.erb b/lib/views/general/_custom_state_transitions_pending.html.erb deleted file mode 100644 index 3a90936..0000000 --- a/lib/views/general/_custom_state_transitions_pending.html.erb +++ /dev/null @@ -1,4 +0,0 @@ -
    - <%= radio_button "incoming_message", "described_state", "transferred", :id => 'transferred' + id_suffix %> - -
    diff --git a/lib/views/general/_footer.html.erb b/lib/views/general/_footer.html.erb deleted file mode 100644 index c298218..0000000 --- a/lib/views/general/_footer.html.erb +++ /dev/null @@ -1,37 +0,0 @@ - -
    diff --git a/lib/views/general/_orglink.html.erb b/lib/views/general/_orglink.html.erb index 360bc91..b22d123 100644 --- a/lib/views/general/_orglink.html.erb +++ b/lib/views/general/_orglink.html.erb @@ -1,3 +1 @@ - +<%= link_to image_tag('old-logo.png', :alt => 'Alaveteli logo'), frontpage_url, :id=>'logo' %> diff --git a/lib/views/general/_popup_banner.html.erb b/lib/views/general/_popup_banner.html.erb new file mode 100644 index 0000000..49c9ec2 --- /dev/null +++ b/lib/views/general/_popup_banner.html.erb @@ -0,0 +1 @@ +<%#- anything you put here will appear as a popup warning on every screen in Alaveteli -%> diff --git a/lib/views/general/_topnav.de.html.erb b/lib/views/general/_topnav.de.html.erb deleted file mode 100644 index add822c..0000000 --- a/lib/views/general/_topnav.de.html.erb +++ /dev/null @@ -1,10 +0,0 @@ -
    - -
    diff --git a/lib/views/general/_topnav.es.html.erb b/lib/views/general/_topnav.es.html.erb deleted file mode 100644 index 7bac8e0..0000000 --- a/lib/views/general/_topnav.es.html.erb +++ /dev/null @@ -1,10 +0,0 @@ -
    - -
    diff --git a/lib/views/general/_topnav.html.erb b/lib/views/general/_topnav.html.erb deleted file mode 100644 index bd74e9e..0000000 --- a/lib/views/general/_topnav.html.erb +++ /dev/null @@ -1,10 +0,0 @@ -
    - -
    diff --git a/lib/views/general/blog.html.erb b/lib/views/general/blog.html.erb deleted file mode 100644 index a6aaeb7..0000000 --- a/lib/views/general/blog.html.erb +++ /dev/null @@ -1,139 +0,0 @@ -<% @title = _("{{site_name}} ", :site_name => site_name) %> -
    -

    NEWS & CAMPAIGNS

    -

    SUPPORT THE CAMPAIGNS

    -
    - -
    - -
    -
    - -
    - <% item = @blog_items[0]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 200) %>

    - <% else %> -

    No post content

    -


    - <% end %> -
    - -


    - -
    - <% item = @blog_items[1]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 200) %>

    - <% else %> -

    No post content

    -


    - <% end %> -
    - -
    - <% item = @blog_items[2]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 200) %>

    - - <% else %> -

    No post content

    -


    - <% end %> -
    - -
    TAKE A LOOK AT THE NEWS
    -
    - -
    - -
    - <% item = @blog_items[3]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 200) %>

    - <% else %> -

    No post content

    -


    - <% end %> -
    - - -


    - -
    - <% item = @blog_items[4]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 200) %>

    - <% else %> -

    No post content

    -


    - <% end %> -
    - -
    - <% item = @blog_items[5]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 200) %>

    - <% else %> -

    No post content

    -


    - <% end %> -
    - -
    -
    -
    diff --git a/lib/views/general/campaigns.html.erb b/lib/views/general/campaigns.html.erb deleted file mode 100644 index f56640c..0000000 --- a/lib/views/general/campaigns.html.erb +++ /dev/null @@ -1,66 +0,0 @@ -<% @title = _("{{site_name}} blog and tweets", :site_name => site_name) %> -
    -

    <%=@title %>

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    - - -
    -
    - -
    - <% for item in @blog_items %> -
    -

    <%= item['title'].first %>

    -
    <%= raw(item['encoded'].first) %>
    -

    <%= _("Posted on {{date}} by {{author}}", :date=>simple_date(Time.parse(item['pubDate'][0])), :author=>item['creator'].first) %>

    -
    -
    -
    - <% end %> -
    -
    -<% if !@twitter_user.empty? %> -
    -
    -

    <%= _("Stay up to date") %>

    - <%= image_tag("twitter-16.png", :alt => "twitter icon", :class => "twitter-icon") %> <%= _("Follow us on twitter") %>

    - <%= image_tag("feed-16.png", :alt => "RSS icon", :valign => "middle") %> <%= _("Subscribe to blog") %> -
    -
    - - -
    -
    -<% end %> - -
    diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb deleted file mode 100644 index c22ddf1..0000000 --- a/lib/views/general/frontpage.html.erb +++ /dev/null @@ -1,170 +0,0 @@ -
    - -
    - -
    - -
    -
    -

    SEARCH

    -

    AsktheEU.org

    - - -
    -
    -
    <%= link_to _("SEND"), body_index_path, :class => 'make-request-link' %>
    -
    <%= link_to _("A REQUEST"), body_index_path, :class => 'make-request-link' %>
    -
    - -
    - -
    - ASKTHEEU.ORG IS AN ONLINE PLATFORM FOR CITIZENS TO SEND ACCESS TO DOCUMENTS REQUESTS DIRECTLY TO EU INSTITUTIONS -
    - -
    -
    - -
    -
    -
    - -

    <%= _("LATEST NEWS & CAMPAIGNS") %>

    -
    - -
    - <% item = @blog_items[0]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    - <% else %> -

    No post content

    -


    - <% end %> - - -
    -


    -
    - <% item = @blog_items[2]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    - <% else %> -

    No post content

    -


    - <% end %> - - -
    - -
    -
    -
    - <% item = @blog_items[1]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> - -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    - <% else %> -

    No post content

    -


    - <% end %> - - -
    -


    - -
    - - <% item = @blog_items[3]; %> -

    - <% if item %> - <% if item['thumbnail'] %> - style="border:1px solid #B2DCDE; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-left-radius: 5px; border-bottom-right-radius: 5px;" width="250" height="150"/> - <% else %> -

    NO THUMBNAIL

    - <% end %> -
    - '><%= item['title'][0] %> -
    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    - <% else %> -

    No post content

    -


    - <% end %> - - -
    -
    - - -
    -
    -

    <%= _("TOP REQUESTS") %>

    -
    - - <% info_request = InfoRequest.where(:url_title => 'acceso_a_la_documentacion_existe').first %> - <% if info_request %> - <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", info_request.id]) + 1 %> - <%= render :partial => 'track/tracking_request_links', - :locals => { - :track_thing => TrackThing.create_track_for_request(info_request), - :own_request => info_request.user == @user, - :location => "frontpage" - } %> -
    - <% end %> - <% info_request = InfoRequest.where(:url_title => 'dg_sanco_contacts_with_industry').first %> - <% if info_request %> - <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", info_request.id]) + 1 %> - <%= render :partial => 'track/tracking_request_links', - :locals => { - :track_thing => TrackThing.create_track_for_request(info_request), - :own_request => info_request.user == @user, - :location => "frontpage" - } %> -
    - <% end %> -
    - - -
    -
    <%= _("View all news & campaigns") %>
    -
    -
    -
    diff --git a/lib/views/general/mycontroller.html.erb b/lib/views/general/mycontroller.html.erb new file mode 100644 index 0000000..ad642d3 --- /dev/null +++ b/lib/views/general/mycontroller.html.erb @@ -0,0 +1,7 @@ +<% @title = "My new controller" %> + +

    My new controller

    + +

    This is a view of a controller that does almost nothing, except output the words <%= @say_something %>

    + + diff --git a/lib/views/help/_sidebar.de.html.erb b/lib/views/help/_sidebar.de.html.erb deleted file mode 100644 index cc17b83..0000000 --- a/lib/views/help/_sidebar.de.html.erb +++ /dev/null @@ -1,46 +0,0 @@ -
    -

    Help pages

    - -

    <%= link_to_unless_current "Über Uns", help_about_path %>

    -
      -
    • <%= link_to "Und wie funktioniert's?", help_about_path(:anchor => 'how') %>
      • -
    • <%= link_to "Von wem kommt AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • -
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • -
    - -

    <%= link_to_unless_current "Kann ich mithelfen?", help_help_out_path %>

    - -

    <%= link_to_unless_current "Anfragen-Leitfaden", help_requesting_path %>

    -
      -
    • <%= link_to "Anfragen stellen", help_requesting_path(:anchor => 'making_requests') %>
      • -
    • <%= link_to "EU-Behörden finden", help_requesting_path(:anchor => 'finding_bodies') %>
      • -
    • <%= link_to "Welche Sprachen?", help_requesting_path(:anchor => 'languages') %>
      • -
    • <%= link_to "Hilfreiche Anfragen-Tipps", help_requesting_path(:anchor => 'tips') %>
      • -
    • <%= link_to "Antworten & Beschwerden", help_requesting_path(:anchor => 'answers_appeals') %>
      • -
    • <%= link_to "Anfragenmoderation", help_requesting_path(:anchor => 'request_moderation') %>
      • -
    - -

    <%= link_to_unless_current "Ihr Recht zu wissen", help_right_to_know_path %>

    - -

    <%= link_to_unless_current "Ihre Privatsphäre", help_privacy_path %>

    - -

    <%= link_to_unless_current "Informationen für EU-Vertreter", help_officers_path %>

    -
      -
    • <%= link_to "Was ist AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • -
    • <%= link_to "Anfragenbearbeitung", help_officers_path(:anchor => 'processing_requests') %>
      • -
    • <%= link_to "Datenschutzaspekte", help_officers_path(:anchor => 'privacy_issues') %>
      • -
    - -

    -

    <%= link_to_unless_current "Über die Software", help_alaveteli_path %>

    - -

    <%= link_to_unless_current "Programmierer-API", help_api_path %>

    - -

    <%= link_to_unless_current "Impressum", help_credits_path %>

    - -

    Kontakt

    -

    Sollten Sie hier keine Antwort auf Ihre Frage finden oder sollten Sie uns etwas mitteilen wollen, <%= link_to 'nehmen Sie Kontakt auf', help_contact_path %>. -

    -
    - - diff --git a/lib/views/help/_sidebar.es.html.erb b/lib/views/help/_sidebar.es.html.erb deleted file mode 100644 index 6ffeca4..0000000 --- a/lib/views/help/_sidebar.es.html.erb +++ /dev/null @@ -1,47 +0,0 @@ -
    -

    Ayuda

    - -

    <%= link_to_unless_current "Quiénes somos", help_about_path %>

    -
      -
    • <%= link_to "¿Cómo funciona?", help_about_path(:anchor => 'how') %>
      • -
    • <%= link_to "¿Quién creó AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • -
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • -
    - -

    <%= link_to_unless_current "¿Puedo ayudar?", help_help_out_path %>

    - -

    <%= link_to_unless_current "Guía para solicitantes", help_requesting_path %>

    -
      -
    • <%= link_to "Solicitar información", help_requesting_path(:anchor => 'making_requests') %>
      • -
    • <%= link_to "Localizar los organismos de la UE", help_requesting_path(:anchor => 'finding_bodies') %>
      • -
    • <%= link_to "Idiomas", help_requesting_path(:anchor => 'languages') %>
      • -
    • <%= link_to "Consejos sobre las solicitudes", help_requesting_path(:anchor => 'tips') %>
      • -
    • <%= link_to "Respuestas y apelaciones", help_requesting_path(:anchor => 'answers_appeals') %>
      • -
    • <%= link_to "Moderación de las solicitudes", help_requesting_path(:anchor => 'request_moderation') %>
      • -
    - -

    <%= link_to_unless_current "Tu derecho a saber", help_right_to_know_path %>

    - -

    <%= link_to_unless_current "Tu privacidad", help_privacy_path %>

    - -

    <%= link_to_unless_current "Información para funcionarios de la UE", help_officers_path %>

    -
      -
    • <%= link_to "¿Qué es AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • -
    • <%= link_to "Proceso de las solicitudes", help_officers_path(:anchor => 'processing_requests') %>
      • -
    • <%= link_to "Privacidad", help_officers_path(:anchor => 'privacy_issues') %>
      • -
    - -

    -

    <%= link_to_unless_current "Acerca del Software", help_alaveteli_path %>

    - -

    <%= link_to_unless_current "API para programadores", help_api_path %>

    - -

    <%= link_to_unless_current "Agradecimientos", help_credits_path %>

    - -

    Contáctanos

    -

    Si tu pregunta no está resuelta aquí, o quieres hacernos llegar algún comentario - sobre la web, <%= link_to 'contáctanos', help_contact_path %>. -

    -
    - - diff --git a/lib/views/help/_sidebar.html.erb b/lib/views/help/_sidebar.html.erb index 2188fa7..958fd78 100644 --- a/lib/views/help/_sidebar.html.erb +++ b/lib/views/help/_sidebar.html.erb @@ -1,45 +1,21 @@
    -

    Help pages

    - -

    <%= link_to_unless_current "About", help_about_path %>

    -
      -
    • <%= link_to "How does AsktheEU.org work?", help_about_path(:anchor => 'how') %>
      • -
    • <%= link_to "Who built AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • -
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • -
    - -

    <%= link_to_unless_current "Can I help out?", help_help_out_path %>

    - -

    <%= link_to_unless_current "Request Guide", help_requesting_path %>

    -
      -
    • <%= link_to "Making Requests", help_requesting_path(:anchor => 'making_requests') %>
      • -
    • <%= link_to "Finding EU bodies", help_requesting_path(:anchor => 'finding_bodies') %>
      • -
    • <%= link_to "Which languages?", help_requesting_path(:anchor => 'languages') %>
      • -
    • <%= link_to "Effective request tips", help_requesting_path(:anchor => 'tips') %>
      • -
    • <%= link_to "Responses & Appeals", help_requesting_path(:anchor => 'answers_appeals') %>
      • -
    • <%= link_to "Request Moderation", help_requesting_path(:anchor => 'request_moderation') %>
      • -
    - -

    <%= link_to_unless_current "Your privacy", help_privacy_path %>

    - -

    <%= link_to_unless_current "Information for EU Officials", help_officers_path %>

    -
      -
    • <%= link_to "What is AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • -
    • <%= link_to "Processing Requests", help_officers_path(:anchor => 'processing_requests') %>
      • -
    • <%= link_to "Privacy Issues", help_officers_path(:anchor => 'privacy_issues') %>
      • -
    - -

    -

    <%= link_to_unless_current "About the Software", help_alaveteli_path %>

    - -

    <%= link_to_unless_current "Programmers API", help_api_path %>

    - -

    <%= link_to_unless_current "Credits", help_credits_path %>

    - -

    Contact us

    -

    If your question isn't answered here, or you just wanted to let us know - something about the site, <%= link_to 'contact us', help_contact_path %>. -

    +

    Help pages

    +
      +
    • <%= link_to_unless_current "Introduction", help_about_path %>
      • +
    • <%= link_to_unless_current "Making requests", help_requesting_path %>
      • +
    • <%= link_to_unless_current "Your privacy", help_privacy_path %>
      • +
    • <%= link_to_unless_current "FOI officers", help_officers_path %>
      • +
    • <%= link_to_unless_current "About the software", help_alaveteli_path %>
      • +
    • <%= link_to_unless_current "Credits", help_credits_path %>
      • +
    • <%= link_to_unless_current "Programmers API", help_api_path %>
      • +
    • <%= link_to_unless_current "Help us", help_general_path(:action => 'help_out') %>
      • +
    • <%= link_to_unless_current "Advanced search", advanced_search_path %>
      • +
    + +

    Contact us

    +

    If your question isn't answered here, or you just wanted to let us know + something about the site, contact us. +

    diff --git a/lib/views/help/_supporters.html.erb b/lib/views/help/_supporters.html.erb deleted file mode 100644 index 294187e..0000000 --- a/lib/views/help/_supporters.html.erb +++ /dev/null @@ -1,42 +0,0 @@ - diff --git a/lib/views/help/_why_they_should_reply_by_email.html.erb b/lib/views/help/_why_they_should_reply_by_email.html.erb index 7e9ac4e..faaa2b2 100644 --- a/lib/views/help/_why_they_should_reply_by_email.html.erb +++ b/lib/views/help/_why_they_should_reply_by_email.html.erb @@ -1,5 +1,3 @@ -According to Regulation 1049/2001 the applicant simply has to make a written request in any form, including electronic form. There is no further requirement to give any personal details nor to state reasons for the request. - -Article 6.1 of the Regulation says "Applications for access to a document shall be made in any written form, including electronic form, in one of the languages referred to in Article 314 of the EC Treaty and in a sufficiently precise manner to enable the institution to identify the document. The applicant is not obliged to state reasons for the application." +The law, the Ministry of Justice and the Information Commissioner all say that an email is sufficient (more details). At the bottom of this page, write a reply to the authority explaining this to them. diff --git a/lib/views/help/about.de.html.erb b/lib/views/help/about.de.html.erb deleted file mode 100644 index 25c2a1a..0000000 --- a/lib/views/help/about.de.html.erb +++ /dev/null @@ -1,53 +0,0 @@ -<% @title = "Über Uns" %> -
    -

    ÜBER UNS

    -

    WILLKOMMEN BEI ASKTHEEU.ORG!

    -
    - -
    -<%= render :partial => 'sidebar' %> - -
    - - -

    Willkommen bei AskTheEU.org!

    -

    Diese Internetseite wurde von einer Zivilrechtsorganisation erstellt, um Menschen wie Ihnen zu helfen Informationen von der Europäischen Union zu beziehen – indem Sie einfach danach fragen.

    -

    Auch EU Beamte wird das Leben durch diese Seite erleichtert, da es unwahrscheinlicher wird, dass diese wiederholt dieselben Fragen beantworten müssen. Wenn eine Frage einmal beantwortet wurde, wird diese auf der Seite gespeichert und ist somit für jedermann zugänglich.

    - -

    Und wie funktioniert's?

    -

    Ganz einfach: Sie stellen über diese Seite eine Anfrage an die EU und wir senden eine Email an die richtige EU-Behörde. Diese sind dann verpflichtet innerhalb von 15 Werktagen (ca. drei Wochen) zu antworten.

    -

    Sobald wir eine Antwort erhalten, senden wir Ihnen diese zu und veröffentlichen sie auf dieser Internetseite. Sie werden dann gebeten uns kurz mitzuteilen, ob Sie mit der erhaltenen Antwort zufrieden waren. Ist das nicht der Fall, können Sie auf gleichem Wege weitere Informationen anfragen oder Berufung einzulegen.

    -

    Jedermann kann Ihre Anfrage sehen und somit muss niemand dieselbe Frage nochmals stellen.

    - -

    Für wen ist AsktheEU.org?

    -

    Jeder der 500 Millionen Menschen in der Europäischen Union (Staatsbürger und Ansässige) hat das Recht Informationen von EU Behörden anzufragen.

    -

    Menschen außerhalb der EU können ebenso Informationen anfragen (Sie haben lediglich nicht die gleichen Berufungsrechte vor dem Europäischen Gerichtshof, falls die Behörden die Beantwortung ablehnen.

    -

    NROs und Firmen (sogenannte juristische Personen), die in einem EU-Land registriert sind, können ebenfalls Dokumentenanfragen stellen.

    -

    Diese Seite ist vielleicht gerade interessant für Sie, wenn Sie für eine NRO arbeiten, ein Journalist sind, sich in einer lokalen Bürgerbewegung engagieren, Sie studieren oder Akademiker/in sind, ein Anwalt oder eine Geschäftsperson... oder wenn Sie einfach neugierig sind und mehr über die EU und Ihre Funktionsweise wissen möchten. Warten Sie nicht: Fragen Sie heute!

    - -

    Von wem kommt AsktheEU.org?

    -

    AsktheEU.org ist ein Projekt der in Madrid ansässigen internationalen Menschenrechtsorganisation href="http://www.access-info.org/">Access Info Europe, und wurde mithilfe einer Software der in London ansässigen Organisation mySociety entwickelt.

    -

    Access Info Europe ist eine Nichtregierungsorganisation. Access Info ist mit dem spanischen Innenministerium (Referenz 587828) und mit dem EU 'Transparency Register' (Referenz 49931835063-67) registriert.

    -

    AsktheEU.org wird von einer <%= link_to 'Koalition europäischer und internationaler Organisationen', help_credits_path %> unterstützt.

    -

    AsktheEU.org basiert auf mySociety’s erfolgreicher britischer Internetseite WhatDoTheyKnow.com. Eine weitere ähnliche Internetseite ist FragdenStaat.de in Deutschland.

    -

    Access Info Europe plant zusammen mit einigen anderen Zivilrechtsorganisationen und Technologie für Transparenz Gruppen in Spanien die Seite TuDerechoaSaber.es zu launchen.

    - -

    Wer unterstützt Ask the EU?

    -

    Die erste Entwicklungsphase von AsktheEU.org wurde von Open Society Foundation finanziert. Wir benötigen noch weitere Finanzierungsmittel und freiwillige Helfer, um die Seite aufrechtzuerhalten. Support Access Info Europe.

    - -

    AsktheEU.org Supporters

    -

    Folgende Organisationen bilden eine Teil der AsktheEU Beratergruppe: - <%= render :partial => 'help/supporters' %> -

    - -

    Geistiges Eigentum

    -

    Diese Internetseite ist Teil des Alaveteli Projekts, eine Open-source Software Entwicklung von mySociety in Zusammenarbeit mit Access Info Europe und anderen zivilrechtlichen Organisationen. Weitere Inhalte wurden von Access Info Europe entwickelt und unter der Creative Commons Attribution, Share Alike lizenziert.

    -
    -
    diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index 6493674..9588249 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -1,53 +1,8 @@ -<% @title = "Quiénes somos" %> -
    -

    QUIÉNES SOMOS

    -

    ¡BIENVENIDO A ASKTHEEU.ORG!

    -
    - -
    +<% @title = "Sobre" %> +<%#-*- coding: utf8 -*-%> <%= render :partial => 'sidebar' %>
    - - -

    ¡Bienvenido a AskTheEU.org!

    -

    Esta página ha sido diseñada por las organizaciones de la sociedad civil para ayudar a los ciudadanos como tú a obtener la información que precisan acerca de la Unión Europea - preguntando.

    -

    Esta página facilitará el trabajo de los funcionarios públicos puesto que no tendrán que responder varias veces a solicitudes sobre el mismo tema: una vez que se responda una pregunta, todo el mundo tendrá acceso a esa información publicada en la página web.

    - -

    ¿Cómo funciona?

    -

    Es muy sencillo: presentas una solicitud para la UE a través de esta página. Nosotros a continuación enviamos un correo electrónico al organismo de la UE correspondiente. Ellos tienen la obligación de responder en un plazo de 15 días laborables (3 semanas aproximadamente).

    -

    En el momento en el que obtenemos una respuesta, te la enviamos y automáticamente la publicamos en nuestro portal. Debes indicar si estás o no satisfecho con la respuesta, si necesitas mayor información o si por el contrario quieres presentar un recurso o apelación.

    -

    De esta manera, todo el mundo podrá consultar la respuesta y no tienen que formular la misma pregunta de nuevo.

    - -

    ¿Quién puede utilizar AsktheEU.org?

    -

    Cualquiera de los 500 millones de personas que viven en la Unión Europea (tanto ciudadanos como residentes) tienen el derecho legalmente garantizado a solicitar información a los organismos de la UE.

    -

    La gente que vive en países no pertenecientes a la UE pueden también solicitar información (únicamente no poseen el mismo derecho de apelar al Tribunal Europeo en caso de negativa). Sin embargo, es posible presentar una reclamación al Defensor del Pueblo Europeo, puesto que en la práctica, no hace distinción entre los demandantes que son ciudadanos de la EU y los que no lo son.

    -

    Las ONG y negocios (denominados personas jurídicas) pueden también realizar solicitudes de documentación. Si estás registrado en un país de la UE tienes también el derecho a apelar al Tribunal Europeo.

    -

    Esta página puede ser especialmente interesante si trabajas en una ONG, si eres periodista, formas parte de un grupo de ciudadanos locales, eres estudiante o profesor, abogado o empresario…. O si tan sólo tienes curiosidad por conocer más a cerca de la UE y su funcionamiento. No esperes más: ¡pregunta ya!

    - -

    ¿Quién creó AsktheEU.org?

    -

    AsktheEU.org es un proyecto de la organización internacional para los derechos humanos Access Info Europe, con sede en Madrid, y desarrollado mediante software por la organización mySociety, en Londres.

    -

    Access Info Europe es una organización de derechos humanos sin ánimo de lucro registrada en España ante el Ministerio del Interior (referencia 587828) y ante el registro de Transparencia de la Unión Europea (referencia 49931835063-67).

    -

    El proyecto AsktheEU.org está apoyado por una <%= link_to 'coalición de organizaciones europeas e internacionales', help_credits_path %>.

    -

    AsktheEU.org se basa en la exitosa página británica de mySociety, WhatDoTheyKnow.com. FragdenStaat.de es una página parecida de Alemania.

    -

    En España, Access-Info Europe tiene programado el lanzamiento de TuDerechoaSaber.es con otras organizaciones de la sociedad civil y grupos de tecnología por la transparencia.

    - -

    -

    AsktheEU.org estaba financiado por la Fundación Open Society en su primera fase de desarrollo. Todavía necesitamos más fondos y voluntarios para que siga funcionando. ¡Apóyanos!

    - -

    AsktheEU.org Supporters

    -

    Las siguientes organizaciones forman parte del AsktheEU Advisory Group: - <%= render :partial => 'help/supporters' %> -

    - -

    Intellectual Property

    -

    Este sitio web forma parte del proyecto Alaveteli – un desarrollo de software libre gestionado por mySociety en colaboración con Access Info Europe y otras organizaciones de la sociedad civil. El otro contenido original del sitio web ha sido desarrollado por Access Info Europe y es público bajo licencia Creative Commons Reconocimiento-CompartirIgual 3.0 (CC-BY-SA 3.0). -

    -
    +

    ¡Bonjiorno amis!

    +

    Esta sito tu aidare a faire los requestio

    + diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index 78788a4..a2b5ef2 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -1,54 +1,9 @@ <% @title = "About" %> -
    -

    ABOUT

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    - -
    - <%= render :partial => 'sidebar' %> -
    - - - -

    Welcome to AsktheEU.org!

    -

    AsktheEU.org is not an official EU body. It has been built by civil society organizations to help members of the public like you get the information you want about the European Union. It is as easy as asking a question.

    -

    This website will also make life easier for EU public officials because they will be less likely to have to answer repeated requests about the same subject: once a question has been answered everyone will be able to find the information stored on this website.

    - -

    How does it work?

    -

    It’s very simple: you file a request with the EU via this website. YOu email is automatically sent to the correct EU body. They have the obligation to answer within 15 working days (about three weeks).

    -

    When the EU replies to your request, it gets published on this website and you get a notification. You get to say whether or not you are happy with the answer, to follow up for more information, or to file a confirmatory application (EU jargon meaning an appeal).

    -

    Everyone else gets to see the correspondence and that way they don’t need to ask the same question again.

    - -

    Who can use AsktheEU.org?

    -

    Civil society organisations, journalists, students and academics, whistleblowers and businesses might be especially interested in using the website to obtain information from the EU to carry out their work..or you might be a curious citizen! Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    -

    Don’t delay: ask a question today!

    +<%= render :partial => 'sidebar' %> -

    Who built AsktheEU.org?

    -

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid, and is based on mySociety's successful UK website WhatDoTheyKnow.com.

    -

    The Alaveteli software has been used in many other countries including Spain where Access Info Europe runs TuDerechoaSaber.es together with Fundación Ciudadana Civio.

    - -

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    -

    The AsktheEU.org project is supported by <%= link_to 'a number of European and international organisations', help_credits_path %>.

    - - - -

    Who is funding AsktheEU.org?

    -

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    +
    +

    Introduction to <%= site_name %> #

    This is a custom "about" page

    +
    -

    AsktheEU.org Supporters

    -

    The following organisations form part of the AsktheEU Advisory Group: - <%= render :partial => 'help/supporters' %> -

    -

    Intellectual Property

    -

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. -

    -
    -
    diff --git a/lib/views/help/alaveteli.es.html.erb b/lib/views/help/alaveteli.es.html.erb deleted file mode 100644 index c679934..0000000 --- a/lib/views/help/alaveteli.es.html.erb +++ /dev/null @@ -1,17 +0,0 @@ -<% @title = "Acerca del Software" %> -
    -

    CREADO POR Alaveteli

    -

    'BIENVENIDO A ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - -

    Este sitio web funciona gracias a Alaveteli. Alaveteli es un software libre para formular solicitudes de Libertad de Información (FOI – Freedom of Information) o de Acceso a la Información (ATI – Access to Information). Puede traducirse fácilmente en cualquier idioma y ser adaptado a las variaciones de las leyes de libertad y acceso a la información.

    -

    Alaveteli fue desarrollado inicialmente por mySociety y ha sido mejorado para un uso internacional por varias organizaciones, incluyendo a Access Info Europe, FLOSS Kosova y Zasto Ne en Bosnia.

    -

    El desarrollo de Alaveteli fue patrocinado por diferentes fundaciones y organizaciones benéficas interesadas en la transparencia en el mundo entero. La versión de AsktheEU.org fue patrocinada por la Open Society Fundation.

    - -

    ¿Te gustaría un portal Alaveteli en tu país?

    -

    Si te gustaría crear un sitio Alaveteli en tu propio país podemos ayudarte. Se necesitan pocos días para tener el sitio web configurado y listo para el uso, y luego tendrás que dedicar por lo menos una hora a la semana a la moderación y a la administración (más para sitios web con mucho tráfico).

    -

    Puedes leer más en la web de Alaveteli, o escribe un correo al equipo de Alaveteli.

    -
    diff --git a/lib/views/help/alaveteli.html.erb b/lib/views/help/alaveteli.html.erb deleted file mode 100644 index a6360e4..0000000 --- a/lib/views/help/alaveteli.html.erb +++ /dev/null @@ -1,17 +0,0 @@ -<% @title = "About the Software" %> -
    -

    POWERED BY ALAVETELI

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    - -<%= render :partial => 'sidebar' %> - -
    - -

    This website is powered by Alaveteli. Alaveteli is free software for making Freedom of Information (FOI) or access to information (ATI) requests. It can easily be translated into any language, and customised for variations of FOI or ATI law.

    -

    Alaveteli was developed initially by mySociety and is being improved for international use by a number of organisations including Access Info Europe.

    -

    The development of Alaveteli was supported by a number of foundations and charities who are interested in transparency across the world. The AsktheEU.org version was supported by the Open Society Foundation.

    - -

    Would you like an Alaveteli portal in your country?

    -

    If you would like to set up an Alaveteli website in your own country, read more on the Alaveteli website, or write to the Alaveteli team by email.

    -
    diff --git a/lib/views/help/api.es.html.erb b/lib/views/help/api.es.html.erb deleted file mode 100644 index afbe7b8..0000000 --- a/lib/views/help/api.es.html.erb +++ /dev/null @@ -1,59 +0,0 @@ -<% @title = "API para programadores" %> -
    -

    <%=@title %>

    -

    ¡BIENVENIDO A ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - - -

    Introducción

    -

    El proyecto AsktheEU.org funciona de acuerdo con los principios de los datos abiertos, disponibles para los programadores que quieran utilizarlos en otros sitios web y software.

    -

    AsktheEU.org todavía no tiene un API completo pero vamos gradualmente añadiendo una gran cantidad de cosas que semejan en el uso a un API, según requieren los programadores.

    - -

    Enlaces a nuevas solicitudes

    -

    Para animar tus usuarios a entrar en contacto con una autoridad pública específica utiliza URLs de la forma:

    -
    - <%= link_to new_request_to_body_url(:url_name => "european_central_bank") , new_request_to_body_url(:url_name => "european_central_bank") %> -
    -

    Estos son los parámetros que puedes añadir a las URLs, bien en la URL en sí, bien desde un formulario:

    - -
      -
    • title - título predefinido de la nueva solicitud.
      • -
    • default_letter - texto predefinido del cuerpo de la carta. La formula de encabezamiento (Querido...) y la despedida (Un saludo...) se añadirán al comienzo y al final.
      • -
    • body - en alternativa a default_letter esto pone como predefinido el texto entero de la solicitud dejándote la posibilidad de personalizar el saludo y la despedida.
      • -
    • tags - lista de etiquetas separadas con espacios, para que puedas buscar y enlazar posteriormente a las solicitudes realizadas, p.ej. openlylocal spending_id:12345. Los dos puntos (:) indican que la etiqueta contiene un valor ('machine tag'), que puede incluir puntos.
      • -
    - -

    Feeds RSS (en realidad, Atom)

    -

    En la mayoría de las páginas que incluyen solicitudes de acceso a la información hay feeds Atom que puedes utilizar para obtener actualizaciones y enlaces en formato XML. Puedes encontrar el URL del feed Atom con una de las siguientes opciones: -

      -
    • Busca el <%= image_tag("feed-16.png", :alt => "") %>enlace al feed RSS.
      • -
    • Examina la declaración <link rel="alternate" type="application/atom+xml"> en la cabecera del código HTML.
      • -
    • Añade /feed al final de la URL.
      • -
    -

    - -

    En particular, incluso las búsquedas avanzadas soportan feeds en formato Atom. Puedes hacer todo tipo de cosa con este formato, como consultas por autoridad, por tipo de archivo, por fecha o por estado. Para más detalles véase los <%= link_to 'consejos de la búsqueda avanzada', advanced_search_path %>.

    - -

    Datos estructurados en JSON

    -

    Bastantes páginas tienen una versión JSON que permite bajar informaciones sobre los objetos en una forma estructurada. Para encontrarlos: -

      -
    • Añade .json al final de la URL.
      • -
    • Busca la declaración <link rel="alternate" type="application/json"> en la cabecera del código HTML.
      • -
    -

    - -

    Solicitudes, usuarios y autoridades, todos tienen una versión JSON con informaciones básicas sobre ellos. Cada formato Atom tiene un equivalente JSON con informaciones sobre los objetos incluidos en el feed.

    - -

    Información sobre todos los organismos públicos de la UE

    -

    - Una fichero CSV con información sobre todos los organismos de la UE está disponible en el sitio web de AsktheEU.org: <%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> -

    - -

    Por favor contáctanos si necesitas funcionalidad en el API que todavía no esté aquí. Es un trabajo en proceso, y añadimos cosas cuando la gente nos lo pide.

    - - -
    - diff --git a/lib/views/help/api.html.erb b/lib/views/help/api.html.erb index e419d4a..5f27c2e 100644 --- a/lib/views/help/api.html.erb +++ b/lib/views/help/api.html.erb @@ -1,69 +1,83 @@ -<% @title = "PROGRAMMERS API" %> -
    -

    <%=@title %>

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    +<% @title = "Application Programming Interface - API" %> + <%= render :partial => 'sidebar' %>
    +

    <%=@title %>

    +

    Introduction

    -

    Introduction

    -

    The AsktheEU.org project runs according to open data principles and we make the data available to programmers who want to use the data in other websites and software.

    -

    AsktheEU.org does not have a full API yet, but we are gradually adding lots of things that are similar in use to an API as they are requested.

    - -

    Linking to new requests

    -

    To encourage your users to make links to a particular public authority, use URLs of the form:

    -
    - <%= link_to new_request_to_body_url(:url_name => "european_central_bank") , new_request_to_body_url(:url_name => "european_central_bank") %> -
    -

    These are the parameters you can add to those URLs, either in the URL or from a form.

    - -
      -
    • title - default summary of the new request.
      • -
    • default_letter - default text of the body of the letter. The salutation (Dear...) and signoff (Yours...) are wrapped round this.
      • -
    • body - as an alternative to default_letter, this sets the default entire text of the request, so you can customise the salutation and signoff.
      • -
    • tags - space separated list of tags, so you can find and link up any requests made later, e.g. openlylocal spending_id:12345. The : indicates it is a machine tag. The values of machine tags may also include colons, useful for URIs.
      • -
    - -

    RSS (actually, Atom) feeds

    -

    There are Atom feeds on most pages which list access to information requests, which you can - use to get updates and links in XML format. Find the URL of the Atom feed in - one of these ways: -

      -
    • Look for the <%= image_tag("feed-16.png", :alt => "") %>RSS feed links.
      • -
    • Examine the <link rel="alternate" type="application/atom+xml"> tag in the head of the HTML.
      • -
    • Add /feed to the start of another URL.
      • -
    -

    - -

    In particular, even complicated search queries have Atom feeds. - You can do all sorts of things with them, such as query by authority, by file - type, by date range, or by status. See the <%= link_to 'advanced search tips', advanced_search_path %> - for details.

    - -

    JSON structured data

    -

    Quite a few pages have JSON versions, which let you download information about - objects in a structured form. Find them by: -

      -
    • Adding .json to the end of the URL.
      • -
    • Look for the <link rel="alternate" type="application/json"> tag in the head of the HTML.
      • -
    -

    - -

    Requests, users and authorities all have JSON versions containing basic - information about them. Every Atom feed has a JSON equivalent, containing - information about the list of events in the feed. -

    - -

    Spreadsheet of all authorities

    -

    - A spreadsheet file listing every body in AsktheEU.org is available: - <%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> -

    - -

    Please contact us if you need an API feature that isn't there yet. It's - very much a work in progress, and we do add things when people ask us to.

    +

    This page explains how programmers can make other websites and software +interact with <%= site_name %> via an "API". +

    -
    +

    <%= site_name %> does not have a full API yet, but we are gradually adding +lots of things that are similar in use to an API as they are requested. +

    + +
    + +

    1. Linking to new requests

    + +

    To encourage your users to make requests to a particular public authority, use URLs of the form: +<%= link_to new_request_to_body_url(:url_name => "liverpool_city_council") , new_request_to_body_url(:url_name => "liverpool_city_council") %>. +These are the parameters you can add to those URLs, either in the URL or from a form. + +

      +
    • title - default summary of the new request.
      • +
    • default_letter - default text of the body of the letter. The salutation (Dear...) and signoff (Yours...) are wrapped round this.
      • +
    • body - as an alternative to default_letter, this sets the default entire text of the request, so you can customise the salutation and signoff.
      • +
    • tags - space separated list of tags, so you can find and link up any requests made later, e.g. openlylocal spending_id:12345. The : indicates it is a machine tag. The values of machine tags may also include colons, useful for URIs. +
    + +
    + +

    2. RSS (actually, Atom) feeds

    + +

    There are Atom feeds on most pages which list FOI requests, which you can +use to get updates and links in XML format. Find the URL of the Atom feed in +one of these ways: +

      +
    • Look for the RSS feed links.
      • +
    • Examine the <link rel="alternate" type="application/atom+xml"> tag in the head of the HTML.
      • +
    • Add /feed to the start of another URL. +
    + +

    In particular, even complicated search queries have Atom feeds. +You can do all sorts of things with them, such as query by authority, by file +type, by date range, or by status. See the advanced search +tips for details. +

    + +

    3. JSON structured data

    + +

    Quite a few pages have JSON versions, which let you download information about +objects in a structured form. Find them by: +

      +
    • Adding .json to the end of the URL.
      • +
    • Look for the <link rel="alternate" type="application/json"> tag in the head of the HTML.
      • +
    +

    + +

    Requests, users and authorities all have JSON versions containing basic +information about them. Every Atom feed has a JSON equivalent, containing +information about the list of events in the feed. +

    + +
    +

    4. Spreadsheet of all authorities

    + +

    +A spreadsheet file listing every body in <%= site_name %> is available: +<%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> +

    + +
    + +

    Please contact us if you need an API feature that isn't there yet. It's +very much a work in progress, and we do add things when people ask us to.

    + + + + diff --git a/lib/views/help/contact.es.html.erb b/lib/views/help/contact.es.html.erb deleted file mode 100644 index 8318b4f..0000000 --- a/lib/views/help/contact.es.html.erb +++ /dev/null @@ -1,40 +0,0 @@ -<% @title = "Contáctanos" %> -
    -

    CONTÁCTANOS

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    - -
    -<%= render :partial => 'sidebar' %> - -
    - -

    Nos encantaría hablar contigo. Por favor usa una de estos métodos para comunicarte con nosotros:

    - -

    Correo electrónico (email)

    -

    Escribe al equipo de AsktheEU.org en: team@asktheeu.org

    -

    Puedes escribirnos en ingles, francés, alemán o español. Intentamos responder a los mensajes en 24-48 horas.

    - -

    Teléfono

    -

    Puedes llamarnos y hablar con nosotros en inglés, francés, alemán o español:

    -
      -
    • Oficina (10-19 hora de Madrid): +34 91 366 5344
      • -
    • Móvil (cualquier hora): + 34 667 685 319
      • -
    - -

    Twitter

    -

    - Síguenos en Twitter: - - - -

    - -

    Dirección postal

    -

    Access Info Europe
    - Calle Príncipe de Anglona 5, 2c
    - 28005 Madrid
    - España

    - -
    -
    diff --git a/lib/views/help/contact.html.erb b/lib/views/help/contact.html.erb deleted file mode 100644 index 23bd3cd..0000000 --- a/lib/views/help/contact.html.erb +++ /dev/null @@ -1,40 +0,0 @@ -<% @title = "Contact us" %> -
    -

    CONTACT US

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    - -
    - <%= render :partial => 'sidebar' %> - -
    - -

    We'd love to hear from you. Please use one of the following ways to contact us:

    - -

    Email

    -

    Write to the AsktheEU.org team here: team@asktheeu.org

    -

    You can write to us in English, French, or Spanish. We aim to answer messages within 24-48 hours.

    - -

    Telephone

    -

    You can call us in English, French, or Spanish on the following numbers:

    -
      -
    • Office number (10-19 hrs CET): +34 91 365 6558
      • -
    • Main mobile (any time): + 34 667 685 319
      • -
    - -

    Twitter

    -

    - Follow us in Twitter: - - - -

    - -

    Postal Address

    -

    Access Info Europe
    - Cava San Miguel 8 4C
    - 28005 Madrid
    - Spain

    - -
    -
    diff --git a/lib/views/help/credits.html.erb b/lib/views/help/credits.html.erb index 7d64b1e..bc493bc 100644 --- a/lib/views/help/credits.html.erb +++ b/lib/views/help/credits.html.erb @@ -1,26 +1,92 @@ -<% @title = "Credits" %> -
    -

    CREDITS

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> +<% @title = "Credit where credit is due" %> +<%= render :partial => 'sidebar' %>
    -

    Special thanks for those who contributed to the AsktheEU.org website, including: +

    <%= @title%> #

    + +
    + +
    Which people made <%= site_name %>? #
    +
    Oh, nearly everyone (and maybe you too)! +
      +
    • + Heather Brooke + (vampy!) has + been pushing the idea of a UK FOI archive for years now. +
      • +
    • + Both Phil Rodgers and Francis Irving + entered it in a mySociety competition for ideas for public interest websites to build. +
      • +
    • + It won, + and then Chris Lightfoot (RIP :() + thought up the wheeze of intercepting email responses to requests and + automatically publishing them. +
      • +
    • + Tom Steinberg got the cash to pay for the site from + a dead chocolate mogul (thank you!) ... +
      • +
    • + ... so that Francis Irving, Angie Ahl, Tommy Martin, Louise Crow, Matthew Somerville + and Tom Steinberg could do the complex mixture of design and coding to build + what you see today. +
      • +
    • + Thanks particularly to Julian Todd (great blog!), + Francis Davey, and Etienne Pollard for using the site early on and giving + feedback (and/or legal advice!), and also to all our other users and + testers. +
      • +
    • + The amazing team of volunteers who run the site, answer your support + emails, maintain the database of public authorities and + so much more. + Thanks to John Cross, Ben Harris, Adam McGreggor, Alex Skene, + Richard Taylor. +
      • +
    • + Volunteers who have provided patches to the code - thanks Peter Collingbourne + and Tony Bowden. +
      • +
    • + Everyone who has helped look up FOI email addresses. +
      • +
    • + We couldn't do any of this without those + crazy people who volunteer, + amongst many other things, to do the accounts and fill in our VAT return. +
      • +
    • + Finally, all the officers and servants who have answered the many requests + made through the site. Their diligence, patience and professionalism is + what has actually made the information that you see here. Thank them for + helping make Government more transparent. +
      • +
    +You're all stars. +
    + +
    Can I help out? #
    +
    +

    Yes please! We're built out of our supporters and volunteers.

      -
    • The dedicated Access Info Europe team of Helen Darbishire, Pam Bartlett, Kersti Wissenbach, Lydia Medland, Victoria Anderica, Alvaro Rodriguez, Andreas Pavlou, and Alicia Costas for the long hours fuelled only by dark chocolate and cheesy waffles.
      • -
    • All our volunteer translators for making it multilingual: Europe is a smaller and better place when we can all communicate!
      • -
    • David Cabo for being at the heart of putting AsktheEU.org together and for keeping a cool head throughout (thanks also for the four bags of coffee!)
      • -
    • Diego Berjon for great designs and super fast turn-around the many times we decided to change something;
      • -
    • Tom Steinberg, Seb Bacon and Francis Irving, and all at mySociety – an organisation full of innovative ideas for making governments more accountable and the community spirit to share them worldwide.
      • -
    • Daniel Dietrich of the Open Knowledge Foundation Germany for the foresight to reserve the domain name a long time ago, and then for sharing it with us, along with his moral and practical support;
      • -
    • Jack Thurston of EUTransparency.org, FarmSubsidy.org and FishSubsidy.org for the other domain name (yes, we want it!) and for the inspiration of all you have done to make the EU more transparent.
      • -
    • Felipe Heusser and the team at Ciudadano Inteligente and the Acceso Inteligente project in Chile for sharing experience and style;
      • -
    • Boris Vergara Godoy of www.parabolaconstante.com for so effectively turning a Chilean video into a European one, including with a jazzy Ode to Joy;
      • -
    • Darius Cuplinkas, Janet Haven, and Jerzy Celichowski at the Open Society Information Program for supporting the internationalisation of the Alaveteli software that underpins this website.
      • -
    • Valon Brestovci and the team at FLOSS Kosova for sharing their learning curve with us.
      • -
    • Front page picture of EU flag by Rock Cohen (licensed CC-BY-SA).
      • +
    • You can make a donation. We're a registered charity.
      • +
    • Help people find successful requests, and monitor performance of authorities, by + playing the categorisation game.
      • +
    • Find out FOI email addresses of authorities that we're missing.
      • +
    • Write a blog post about either <%= site_name %> or an interesting request that you've + found. Post about it on a forum that you frequent. Tell friends about it.
    • If you're + a programmer, get the source code for our parent project, Alaveteli + and tell us about patches we can pull. It's made in Ruby on Rails. +
    • Read more about volunteering with mySociety.
    -

    +
    + + + + +
    diff --git a/lib/views/help/help_out.de.html.erb b/lib/views/help/help_out.de.html.erb deleted file mode 100644 index 01d6fbe..0000000 --- a/lib/views/help/help_out.de.html.erb +++ /dev/null @@ -1,25 +0,0 @@ -<% @title = "Kann ich mithelfen?" %> -
    -

    KANN ICH MITHELFEN?

    -

    WILLKOMMEN BEI ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - -

    Sehr gerne!

    -

    Es gibt vier Möglichkeiten uns zu helfen:

    -
      -
    • Werden Sie AsktheEU.org Internet-Volontär/in und helf uns die Seite zu pflegen. - Klicken Sie hier, um uns zu schreiben.
      • -
    • Spenden Sie: wir sind ein eingeschriebener Verein und leben von Spenden und Fördergeldern.
      • -
    • - Erzählen Sie Ihren Freunden von uns.
      - -
      • -
    • - Tweet über us!
      - -
      • -
    -
    diff --git a/lib/views/help/help_out.es.html.erb b/lib/views/help/help_out.es.html.erb deleted file mode 100644 index d565dc5..0000000 --- a/lib/views/help/help_out.es.html.erb +++ /dev/null @@ -1,24 +0,0 @@ -<% @title = "¿Puedo ayudar?" %> -
    -

    ¿PUEDO AYUDAR?

    -

    ¡BIENVENIDO ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - -

    ¡Sí, por favor!

    -

    Puedes ayudar de cuatro maneras:

    -
      -
    • Puedes convertirte en voluntario online de AsktheEU.org y ayudar a mantener la página. Escríbenos a team@asktheeu.org. Necesitamos moderadores/webmasters, traductores y programadores.
      • -
    • Haciendo una donación: somos una asociación registrada que se financia a través de subvenciones y donaciones.
      • -
    • - Habla a tus amigos sobre el proyecto, escribe sobre él, compártelo.
      - -
      • -
    • - ¡Publica tweets sobre nosotros!
      - -
      • -
    -
    diff --git a/lib/views/help/help_out.html.erb b/lib/views/help/help_out.html.erb index 44f1cad..6fadca4 100644 --- a/lib/views/help/help_out.html.erb +++ b/lib/views/help/help_out.html.erb @@ -1,24 +1,9 @@ -<% @title = "Can I help out?" %> -
    -

    Can I help out ?

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> +<% @title = "Help out" %> +<%= render :partial => 'sidebar' %>
    +

    Help us!

    -

    Yes please!

    -

    There are four ways you can help:

    -
      -
    • Become an AsktheEU.org volunteer and help maintain the site from our office in Madrid. Write to us at team@asktheeu.org. We need moderators/webmasters, translators and programmers.
      • -
    • Make a donation: we are a registered association and run on grants and donations.
      • -
    • - Tell your friends about it, write about it, share it.
      - -
      • -
    • - Tweet about us!
      - -
      • -
    +

    This is a custom "help out" page, showing how you can add new pages to Alaveteli from within a theme.

    + diff --git a/lib/views/help/officers.de.html.erb b/lib/views/help/officers.de.html.erb deleted file mode 100644 index 55821cd..0000000 --- a/lib/views/help/officers.de.html.erb +++ /dev/null @@ -1,73 +0,0 @@ -<% @title = "Informationen für EU-Beamte" %> -
    -

    INFORMATIONEN FÜR EU-BEAMTE

    -

    WILLKOMMEN BEI ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - -

    Was ist AsktheEU?

    -

    Anfragenbearbeitung

    -

    Datenschutzaspekte

    - -

    Was ist AsktheEU?

    - -

    Ich bin hier durch einen Link in einer Dokumentenanfrage. Was hat es mit dieser Seite auf sich?

    -

    AsktheEU.org ist eine Internetseite der Nichtregierungs-Menschenrechtsorganisation Access Info Europe. Die Seite hilft Menschen wie Ihnen Dokumente und Informationen von der Europäischen Union anzufragen und die Antworten mit der Öffentlichkeit zu teilen.

    -

    Die erhaltene Anfrage wurde von jemanden über AsktheEU.org gestellt.

    -

    Sie sollten auf diese Anfrage genauso reagieren, wie Sie dies mit jeder anderen Dokumentenanfage auch tun würden. Der einzige Unterschied ist, dass Ihre Antwort automatisch im Internet veröffentlicht wird.

    -

    Sollten Sie Datenschutz- odere andere Zweifel haben, lesen Sie bitte die unten aufgeführten Antworten.

    -

    Vielleicht möchten Sie auch den Absatz <%= link_to 'Über AsktheEU.org', help_about_path %> lesen, um mehr über die Funktion der Seite aus Anwendersicht zu erfahren.

    -

    Sie können auf der Seite auch nach Ihrer Behörde suchen und den Status einer jede über diese Seite gestellte Anfrage einsehen.

    -

    Und zu guten Schluss begrüßen wir Kommentare und Gedanken von IFG-Beamten - setzen Sie sich gerne mit <%= link_to 'uns', help_contact_path %> in Verbindung!

    - -

    Warum veröffentlichen Sie Antworten auf IFG-Anfragen?

    -

    Wir glauben dass dies viele Vorteile mit sich bringt. Am wichtigsten, es wird das Interesse der Öffentlichkeit bestärken und diese unterstützen sich stärker in die Arbeit der Europäischen Union einzubringen.

    -

    Wir hoffen auch, dass somit die Anzahl doppelter Anfragen an die EU-Behörden reduziert werden.

    -

    Da Antworten auf Dokumentanfragen öffentliche Informationen enthalten, welche von jedermann jederzeit erneut von der entsprechenden Behörde anfragen könnte, gibt es keinen Grund die Informationen nicht zu veröffentlichen.

    - -

    Sind die Anfragensteller richtige Personen?

    -

    Ja. Um eine Übersicht über die Antworten zu behalten, verwenden wir computer-generierte Email-Adressen für jede Anfrage. Dennoch muss jedern Nutzer sich mit einer eindeutig verifizierbaren Email-Adresse auf der Seite registrieren bevor er/sie eine Anfrage stellen kann. Sie können über die Suchfunktion der Seite Listen der Anfragen eines jeden Nutzers finden.

    - -

    AsktheEU.org stellt extrem viele Anfragen!

    -

    AsktheEU.org stellt keinerlei Anfragen. Wir senden Anfragen im Auftrag unserer Nutzer, welche wirkliche Personen sind, die Informationen Anfragen, in welchen sie Interesse haben.

    - -

    Anfragenbearbeitung

    - -

    Ich sehe eine Anfrage auf AsktheEU.org, obwohl wir diese niemals per Email erhalten haben!

    -

    Wenn eine Anfrage auf der Seite angezeigt wird, haben wir versucht disen der entsprechenden Behörde pre Email zu senden. Jegliche Fehlermeldung wird automatisch auf der Seite angezeigt.

    -

    Die von uns genutzte Adresse sehen Sie über den Link ´IFG-Emailadressen ansehen´, welcher bei Auswahl der jeweiligen Behörde über unsere Seite in der linken Spalte angezeigt wird.

    -

    Bitte seien Sie so freundlich sich <%= link_to 'mit uns', help_contact_path %> in Verbindung zu setzen, falls eine geeignetere Adresse zur Verfügung steht.

    -

    Es kann vorkommen, dass Anfragen von Spamfiltern blockiert werden. Um sicherzustellen, dass dies nicht vorkommt, bitten Sie Ihre IT-Abteilung alle Email-Adressen mit @asktheeu.org auf die Ausnahmeliste zu setzen.

    -

    Auf Anfrage senden wir jede Anfrage erneut und/oder stellen technische Sendedetails zur Verfügung, um IT-Abteilungen die Verfolgung von Emails zu ermöglichen.

    - -

    Wie berechnen Sie die auf der Anfragenseite angezeigte Frist?

    -

    Wir kalkulieren 15 Werktage im Rahmen der Verordnung 1049/2001, welche für viele EU-Institutionen bindend ist.

    -

    Wir beginnen die Tage mit Beginn des ersten Werktages nach der Versendung der Anfrage zu zählen. Sollte die Anfrage an einem Arbeitstag gesendet worden sein, so zählen wir ab dem folgenden Werktag.

    -

    Erinnerung: Dies ist der maximale Zeitraum in Berufung auf Verordnung 1049/2001: Ein Antrag auf Zugang zu einem Dokument wird unverzüglich bearbeitet. (Artikel 7.1)

    -

    Weiter heißt es: Dem Antragsteller wird eine Empfangsbescheinigung zugesandt. (Artikel 7.1)

    -

    Und dann kommen wir zum maximalen Zeitrahmen: Binnen fünfzehn Arbeitstagen nach Registrierung des Antrags gewährt das Organ entweder Zugang zu dem angeforderten Dokument und macht es innerhalb dieses Zeitraums gemäß Artikel 10 zugänglich oder informiert den Antragsteller schriftlich über die Gründe für die vollständige oder teilweise Ablehnung und über dessen Recht, gemäß Absatz 2 dieses Artikels einen Zweitantrag zu stellen. (Artikel 7.1)

    - -

    Wie handhaben Sie Fristverlängerungen?

    -

    Für maximal 15 Werktage sind Fristverlängerungen sind EU-rechtlich erlaubt.

    -

    In Ausnahmenfällen, wie beispielsweise bei Antworten auf eine Anfrage bezüglich sehr großen Dokumenten oder einer großen Anzahl von Dokumenten kann die Frist, wie in Artikel 1 beschrieben, um 15 Tage verlängert werden. Voraussetzung hierfür ist, dass der Anfragensteller vorab, mit Angabe ausführlicher Gründe, benachrichtigt wird. (Artikel 7.3)

    -

    Beachten Sie, dass Sie die Anfragensteller benachrichtigen müssen. Es reicht bereits eine Email von einem oder zwei Sätzen, dass es sich bei der Bearbeitung um eine gesetzliche Verpflichtung handelt. Dies sollte so schnell wie möglich und nicht erst 14 Tage nach der Anfrage geschehen.

    -

    Wir sind uns bewusst, dass die Beantwortung von Anfragen für EU-Beamte häufig mit harter Arbeit verbunden ist, welche der von Öffentlichkeit verborgen bleibt. Diese Komplexität wird sichtbar, indem Sie die Öffentlichkeit durch regelmässige Kommunication mit den Anfragenstellern informieren.

    - -

    Wie beantworte ich die Anfrage?

    -

    Antworten Sie einfach ganz normal auf die Anfrage. Die Antwort wird and den Anfragensteller übermittelt und gleichzeitig auf der AsktheEU.org Seite veröffentlicht.

    - -

    Wie kann ich eine große Datei senden, welche nicht per Email übermittelbar ist?

    -

    Anstatt eine Email zu senden können Sie direkt über Ihren Webbrowser antworten und dort auch Dateien hochladen. Um dies zu tun, wählen Sie ´auf Anfrage antworte´ am Ende der Anfragenseite. Sollte die Datei zu groß sein (über 50 MB).

    - -

    Datenschutzaspekte

    - -

    Warum veröffentlichen Sie die Namen von Beamten und die Inhalte von Emails?

    -

    We consider what officers or servants do in the course of their employment to be public information. We will only remove content in exceptional circumstances, see our <%= link_to 'take down policy', help_privacy_path(:anchor=>'takedown') %>.

    - -

    Veröffentlichen Sie Email-Adressen und Handynummern?

    -

    Um Spam vorzubeugen entfernen wir die meißten Email-Adressen und Handynummern automatisch aus Antworten auf gestellte Anfragen. Bitten setzen Sie sich <%= link_to 'mit uns', help_contact_path %> in Verbindung, falls wir eine vergessen haben sollten. Aus technischen Gründen entfernen wir diese nicht immer aus Dateianhängen, wie bestimmten PDFs.

    -

    Falls Sie eine Adresse benötigen, die wir entfernt haben, setzen Sie sich bitte <%= link_to 'mit uns', help_contact_path %> in Verbindung. Manchmal bildet eine Email-Adresse eine relevante Antwortkomponente und wir werden sie verdeckt in einem Kommentar posten.

    - -
    diff --git a/lib/views/help/officers.es.html.erb b/lib/views/help/officers.es.html.erb deleted file mode 100644 index 0a0a365..0000000 --- a/lib/views/help/officers.es.html.erb +++ /dev/null @@ -1,72 +0,0 @@ -<% @title = "Información para funcionarios de la UE" %> -
    -

    INFORMACIÓN PARA FUNCIONARIOS DE LA UE

    -

    ¡BIENVENIDO A ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - -

    ¿Qué es AsktheEU.org?

    -

    Proceso de las solicitudes

    -

    Privacidad

    - -

    ¿Qué es AsktheEU.org?

    - -

    He llegado a este enlace a través de una solicitud de documentos ¿de qué se trata?

    -

    AsktheEU.org es una página web gestionada por una organización no gubernamental para los derechos humanos, Access Info Europe. Ayuda a los ciudadanos de a pie a solicitar documentos e información a los organismos de la UE y a compartir las respuestas con el resto de los ciudadanos.

    -

    La solicitud que ha recibido fue enviada a través de AsktheEU.org.

    -

    Tan solo tendrá que responder a la solicitud de la misma forma que una solicitud de documentos corriente, con la única diferencia de que su respuesta se publicará automáticamente en la Red.

    -

    Si tiene dudas sobre privacidad o cualquier otro asunto, por favor lea las respuestas más abajo.

    -

    Es posible que esté interesado en leer la sección <%= link_to 'Quiénes Somos', help_about_path %> para conocer con detalle qué ayuda proporciona nuestra página desde el punto de vista de un usuario.

    -

    También puede navegar por la página para buscar el organismo para el que trabaja y comprobar el estado de cualquiera de las solicitudes realizadas a través de la página.

    -

    Por último aceptamos comentarios o ideas de los comisarios de información, por favor <%= link_to 'contacte con nosotros', help_contact_path %>.

    - -

    ¿Por qué se publican las respuestas a las solicitudes de información?

    -

    Creemos que aporta beneficios. Principalmente animará a los ciudadanos a estar más interesados y comprometidos con el trabajo de la UE.

    -

    También esperamos que de esta manera se reduzca el número de solicitudes duplicadas que puedan recibir los organismos de la UE.

    -

    Dado que las respuestas de acceso a solicitudes de documentación contienen información pública, que cualquier persona podría solicitarse desde un organismo público, no habría razón para no publicar dicha información.

    - -

    ¿Las personas que realizan solicitudes son reales?

    -

    Por supuesto. Con el fin de tener control sobre las respuestas, utilizamos direcciones de correo electrónico generadas por ordenador para cada una de las solicitudes. No obstante, antes de poder enviar una solitud, todos los usuarios se deben registrar en la página web aportando una dirección de correo que verificamos. Puedes buscar en la página una lista con las solicitudes que se han realizado.

    - -

    ¡AsktheEU.org está enviando un gran número de solicitudes!

    -

    AsktheEU.org no realiza ninguna solicitud. Enviamos las solicitudes en nombre de los usuarios, que son gente real que solicita información acerca de los temas en los que están interesados.

    - -

    Proceso de las solicitudes

    - -

    ¡Puedo ver una solicitud en AsktheEu.org, pero no recibí ningún email!

    -

    Si una petición aparece en la página web, entonces hemos intentado enviarla al órgano pertinente de la UE por email. Cualquier mensaje de fallo en la recepción aparecerá automáticamente en la página web.

    -

    Puede comprobar la dirección que estamos usando con el link “Ver dirección de e-mail” que aparece en la página del órgano de la UE.

    -

    Por favor, sea tan amable de <%= link_to 'ponerse en contacto', help_contact_path %> con nosotros si tiene una dirección mejor que podamos utilizar.

    -

    A veces las peticiones son bloqueadas por los “filtros de spam”. Para asegurarse de que esto no ocurra, pídale a sus departamentos de informática que añada cualquier email de @asktheeu.org a la “lista blanca”.

    -

    Si nos lo pide, reenviaremos cualquier solicitud y/o le daremos detalles técnicos de la entrega de manera que un departamento de informática pueda localizar lo que ha ocurrido con el mensaje.

    - -

    ¿Cómo calculan la fecha límite que aparece en la página de peticiones?

    -

    Calculamos 15 días laborales de conformidad con la Norma 1049/2001 a la cual obedecen muchas de las instituciones de la UE.

    -

    Comenzamos calculando los días desde el primer día laboral después de la recepción de la petición. Si la petición se envía en día laboral, empezamos a contar al siguiente día laboral.

    -

    Recuerde: este es el plazo máximo ya que la Norma 1049/2001 dice: La petición para acceder a un documento será atendida inmediatamente. (Artículo 7.1)

    -

    Luego dice: Se enviará un acuse de recibo al solicitante. (Artículo 7.1)

    -

    Y a continuación aparece el plazo máximo: Dentro del plazo de 15 días laborales desde la inscripción del solicitante, la institución debe tanto garantizar el acceso al documento requerido como dar acceso al mismo, de conformidad con el Artículo 10, dentro de ese periodo o, en una contestación por escrito, declarar las razones de la denegación total o parcial e informar al solicitante de su derecho a escribir una petición de confirmación de acuerdo con el párrafo 2 de este Artículo. (Artículo 7.1)

    - -

    ¿Cómo se tramitan las prórrogas?

    -

    Las prórrogas están permitidas por la ley de la UE durante un máximo de 15 días laborales adicionales:

    -

    En casos excepcionales, por ejemplo en el caso de una solicitud relativa a un documento de gran extensión o a un gran número de documentos, el límite de tiempo previsto en el párrafo 1 podría extenderse a 15 días laborales, siempre que el solicitante sea informado con anterioridad y se le den razones detalladas. (Artículo 7.3)

    -

    Tenga en cuenta que debe darse notificación al solicitante – es obligación legal enviar un breve email con una o dos frases diciendo lo que ocurre; este debe enviarse lo antes posible, no en el día 14 después de la recepción de la solicitud.

    -

    Sabemos que, a menudo, los funcionarios de la UE tienen que trabajar muy duro para responder a las solicitudes y esto se le oculta al público. Haciéndole saber al público que existen estas comunicaciones frecuentes con los solicitantes, se ayudará a todos, haciendo visible esta complejidad.

    - -

    ¿Cómo respondo a la solicitud?

    -

    Simplemente responda al email de manera normal. La solicitud se le hará llegar al solicitante y se publicará también en la página web de AsktheEU.org.

    - -

    ¿Cómo puedo enviar un archivo grande que no puede ir por email?

    -

    En lugar de hacerlo por e-mail, puede responder a una petición directamente desde su navegador web, incluso subiendo un archivo. Para ello, elija “responder a una solicitud” al final de la página de solicitudes. Contacte con nosotros si continúa siendo demasiado grande (más de, por ejemplo, 50Mb).

    - -

    Privacidad

    - -

    ¿Por qué publican los nombres de los funcionarios y el texto de los emails?

    -

    Consideramos que el trabajo de los funcionarios debe ser información pública. Únicamente eliminaremos dicha información bajo circunstancias excepcionales. Véase nuestra <%= link_to 'política para retirar datos', help_privacy_path(:anchor=>'takedown') %>.

    - -

    ¿Publican las direcciones de email o los números de teléfono móvil?

    -

    Para prevenir el spam, retiramos automáticamente la mayoría de los emails y algunos de los números de teléfono móvil de las respuestas a las peticiones. Por favor, <%= link_to 'contacte con nosotros', help_contact_path %> si hemos olvidado retirar alguna. Por razones técnicas no siempre podemos eliminarlos de los archivos adjuntos, así como de algunos documentos en PDF.

    -

    Si necesita conocer alguna de las direcciones que hayamos eliminado, por favor, <%= link_to 'póngase en contacto', help_contact_path %> con nosotros. Algunas veces, una dirección de e-mail forma parte importante de una respuesta y lo pondremos de manera oculta en una anotación.

    -
    diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index 2966465..0a7d208 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -1,74 +1,247 @@ -<% @title = "Information for EU Officials" %> -
    -

    INFORMATION FOR EU OFFICIALS

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> +<% @title = "FOI officer questions" %> +<%= render :partial => 'sidebar' %>
    +

    <%= @title %> #

    + +
    + +
    I just got here from bottom of an FOI request, what is going on? #
    + +

    <%= site_name %> is a service run by a charity. It helps ordinary members +of the public make FOI requests, and easily track and share the responses.

    + +

    The FOI request you received was made by someone using <%= site_name %>. You can +simply reply to the request as you would any other request from an individual. +The only difference is that your response will be automatically published on +the Internet. +

    +

    If you have privacy or other concerns, please read the answers below. +You might also like to read the introduction to <%= site_name %> to find out more about what +the site does from the point of view of a user. You can also search the +site to find the authority that you work for, and view the status of +any requests made using the site. + +

    Finally, we welcome comments and +thoughts from FOI officers, please get in touch. +

    +
    + +
    Why are you publishing responses to FOI requests? #
    + +
    We think there are lots of benefits. Most importantly it will encourage the +public to be more interested and involved in the work of government. We +also hope that it will reduce the number of duplicate requests on any +subject that a public body will receive. Given that Freedom of Information +responses contain public information, which anybody could easily request +again from the public authority, we think there should be no reason not to +publish it widely. +
    + +
    Are the people making requests real people? #
    + +
    Yes. For the purposes of keeping track of responses we use +computer-generated email addresses for each request. However, before +they can send a request, each user must register on the site with a +unique email address that we then verify. You can search this site and +find a page listing all requests that each person has made. +
    + +
    An email isn't a sufficient address for an FOI request! #
    + +
    Yes it is. This +letter from the ICO to Rother District Council gives guidance on the matter, specifically +in the context of requests made via <%= site_name %>. +
    + +
    Aren't you making lots of vexatious requests? #
    + +

    <%= site_name %> is not making any requests. We are sending requests on +behalf of our users, who are real people making the requests.

    +

    Look at it like this - if lots of different people made requests from +different Hotmail email addresses, then you would not think that Microsoft were +making vexatious requests. It is exactly the same if lots of requests are made +via <%= site_name %>. Moreover, since all requests are public it is much easier +for you to see if one of our users is making vexatious requests.

    +

    If that isn't enough for you, the +letter from the ICO to Rother District Council gives some guidance on the matter.

    +
    + +
    I can see a request on <%= site_name %>, but we never got it by email!#
    + +

    If a request appears on the site, then we have attempted to send it to +the authority by email. Any delivery failure messages will automatically +appear on the site. You can check the address we're using with the "View FOI +email address" link which appears on the page for the authority. Contact us if there is a better address we can +use.

    +

    Requests are sometimes not delivered because they are quietly removed by +"spam filters" in the IT department of the authority. Authorities can make +sure this doesn't happen by asking their IT departments to "whitelist" +any email from @<%= AlaveteliConfiguration::incoming_email_domain %>. +If you ask us we will resend any request, +and/or give technical details of delivery so an IT department can chase +up what happened to the message. +

    +

    Finally, you can respond to any request from your web browser, without +needing any email, using the "respond to request" link at the bottom of +each request page. +

    + +
    How do you calculate the deadline shown on request pages?#
    + +
    +

    The Freedom of Information Act says:

    + +

    A public authority must comply with section 1(1) promptly and +in any event not later than the twentieth working day following the date of +receipt.

    + +

    The nerdy detail of exactly how weekends are counted, and what happens if +the request arrives out of office hours, is just that - detail. What matters +here is that the law says authorities must respond promptly.

    + +

    If you've got a good reason why the request is going to take a while to +process, requesters find it really helpful if you can send a quick email with a +sentence or two saying what is happening.

    + +

    FOI officers often have to do a lot of hard work to answer +requests, and this is hidden from the public. We think it would help everyone +to have more of that complexity visible.

    + +
    + +
    But really, how do you calculate the deadline?#
    + +
    + +

    Please read the answer to the previous question first. Legally, authorities +must respond promptly to FOI requests. If they fail to do that, +it is best if they show the hard work they are doing by explaining what is +taking the extra time to do. +

    + +

    That said, <%= site_name %> does show the maximum legal deadline +for response on each request. Here's how we calculate it.

    + +
      + +
    • If the day we deliver the request by email is a working day, we count that +as "day zero", even if it was delivered late in the evening. Days end at +midnight. We then count the next working day as "day one", and so on up to +20 working days.
      • + +
    • If the day the request email was delivered was a non-working day, we count +the next working day as "day one". Delivery is delivery, even if it happened on +the weekend. Some authorities disagree with this, our lawyer disagrees with them.
      • + +
    • Requesters are encouraged to mark when they have clarified +their request so the clock resets, but sometimes they get this wrong. If you +see a problem with a particular request, let us know and we'll fix it.
      • +
    + +

    The date thus calculated is shown on requests with the text "By law, +Liverpool City Council should normally have responded by...". There is only +one case which is not normal, see the next question about +public interest test time extensions. +

    + +

    Schools are also a special case, which <%= site_name %> displays differently. +

    + +
      +
    • Since June 2009, schools have "20 working days +disregarding any working day which is not a school day, or 60 working days, +whichever is first" (FOI (Time for Compliance with Request) Regulations 2009). <%= site_name %> indicates on requests to schools that the 20 day deadline is only +during term time, and shows them as definitely overdue after 60 working days +
      • +
    + +

    If you're getting really nerdy about all this, read the detailed ICO guidance. +Meanwhile, remember that the law says authorities must respond +promptly. That's really what matters.

    + +
    + +
    How do you reflect time extensions for public interest tests?#
    + +
    + +

    The Freedom of Information Act lets authorities claim an indefinite time +extension when applying a public interest test. Information +Commissioner guidance says that it should only be used in "exceptionally +complex" cases +(FOI Good Practice Guidance No. 4). +<%= site_name %> doesn't specifically handle this case, which is why we use the +phrase "should normally have responded by" when the 20 working day time is +exceeded. +

    + +

    The same guidance says that, even in exceptionally complex cases, no +Freedom of Information request should take more than 40 working days +to answer. <%= site_name %> displays requests which are overdue by that much +with stronger wording to indicate they are definitely late. +

    -

    What is AsktheEU.org?

    -

    Processing Requests

    -

    Privacy Issues

    - -

    What is AsktheEU.org?

    - -

    I just got here from bottom of a documents request, what is going on?

    -

    AsktheEU.org is a website run by a non-governmental human rights organisation, Access Info Europe. It helps ordinary members of the public make requests for documents and information to EU bodies and shares the responses with the wider public.

    -

    The request you received was made by someone using AsktheEU.org.

    -

    You should simply reply to the request as you would any other request for documents. The only difference is that your response will be automatically published on the Internet.

    -

    If you have privacy or other concerns, please read the answers below.

    -

    You might also like to read the <%= link_to 'About AsktheEU.org', help_about_path %> section to find out more about what the site does from the point of view of a user.

    -

    You can also search the site to find the authority that you work for, and view the status of any requests made using the site.

    -

    Finally, we welcome comments and thoughts from FOI officers, please <%= link_to 'get in touch', help_contact_path %>.

    - -

    Why are you publishing responses to FOI requests?

    -

    We think there are lots of benefits. Most importantly it will encourage the public to be more interested and involved in the work of the European Union.

    -

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    -

    Given that responses to access to documents requests contain public information, which anybody could easily request again from the public authority, there is no reason not to publish this information widely.

    - -

    Are the people making requests real people?

    -

    Yes. For the purposes of keeping track of responses we use computer-generated email addresses for each request. However, before they can send a request, each user must register on the site with a unique email address that we then verify. You can search this site and find a list of all requests that each person has made.

    +

    The Freedom of Information (Scotland) Act does not allow such a public +interest extension. <%= site_name %> would like to see the law changed to either +remove the extension from the UK Act, or to reintroduce an absolute time limit +of 40 working days even with the extension (the House of Lords voted +to remove provision for such a time limit during the initial passage +of the UK Act through Parliament). +

    +
    -

    AsktheEU.org is making a very large number of requests!

    -

    AsktheEU.org is not making any requests. We are sending requests on behalf of our users, who are real people making the requests for information they are interested in.

    +
    How can I send a large file, which won't go by email?#
    -

    Processing Requests

    +
    Instead of email, you can respond to a request directly from your web +browser, including uploading a file. To do this, choose "respond to request" at +the bottom of the request's page. Contact us if it +is too big for even that (more than, say, 50Mb). +
    -

    I can see a request on AsktheEU.org, but we never got it by email!

    -

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site.

    -

    You can check the address we're using with the "View email address" link which appears on the page for EU body authority.

    -

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better address we can use.

    -

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    -

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    +
    Why do you publish the names of civil servants and the text of emails? #
    -

    How do you calculate the deadline shown on request pages?

    -

    We calculate 15 working days in line with Regulation 1049/2001 which obliges many EU institutions.

    -

    We start calculating days on the first working day after the delivery of the request. If the request is sent on a working day, we start counting the next working day.

    -

    Reminder: this is the maximum timeframe because Regulation 1049/2001 says: An application for access to a document shall be handled promptly. (Article 7.1)

    -

    It then says: An acknowledgement of receipt shall be sent to the applicant. (Article 7.1)

    -

    And then comes the maximum timeframe: Within 15 working days from registration of the application, the institution shall either grant access to the document requested and provide access in accordance with Article 10 within that period or, in a written reply, state the reasons for the total or partial refusal and inform the applicant of his or her right to make a confirmatory application in accordance with paragraph 2 of this Article. (Article 7.1)

    +
    We consider what officers or servants do in the course of their employment +to be public information. We will only remove content in exceptional +circumstances, see our take down policy. +
    -

    How do you handle extensions?

    -

    Extensions are permitted by EU law, for a maximum of 15 additional working days:

    -

    In exceptional cases, for example in the event of an application relating to a very long document or to a very large number of documents, the time-limit provided for in paragraph 1 may be extended by 15 working days, provided that the applicant is notified in advance and that detailed reasons are given. (Article 7.3)

    -

    Note that you have to notify the requester – a quick email with a sentence or two saying what is happening is a legal obligation; this should be sent as soon as possible, not on day 14 after the request is received.

    -

    We know that EU officials often have to do a lot of hard work to answer requests, and this is hidden from the public. Letting the public know about this regular communications with requesters will help everyone by making that complexity visible.

    +
    Do you publish email addresses or mobile phone numbers? #
    -

    How do I answer the request?

    -

    Just reply to the email in the normal way. The request will be delivered to the requester as well as being published on the AsktheEU.org website.

    +

    To prevent spam, we automatically remove most emails and some mobile numbers from +responses to requests. Please contact us if we've +missed one. +For technical reasons we don't always remove them from attachments, such as certain PDFs.

    +

    If you need to know what an address was that we've removed, please get in touch with us. Occasionally, an email address +forms an important part of a response and we will post it up in an obscured +form in an annotation. +

    -

    How can I send a large file, which won't go by email?

    -

    Instead of email, you can respond to a request directly from your web browser, including uploading a file. To do this, choose "respond to request" at the bottom of the request's page. Contact us if it is too big for even that (more than, say, 50Mb).

    + + +
    Our Freedom of Information law is "applicant blind", so anyone in the +world can request the same document and get a copy of it. + +If you think our making a document available on the internet infringes your +copyright, you may contact us and ask us +to take it down. However, to save tax payers' money by preventing duplicate +requests, and for good public relations, we'd advise you not to do that. +
    -

    Privacy Issues

    +
    + + + + +

    If you haven't already, read the introduction --> +
    Otherwise, the credits or the programmers API --> -

    Why do you publish the names of civil servants and the text of emails?

    -

    We consider what officers or servants do in the course of their employment to be public information. We will only remove content in exceptional circumstances, see our <%= link_to 'take down policy', help_privacy_path(:anchor=>'takedown') %>.

    + -

    Do you publish email addresses or mobile phone numbers?

    -

    To prevent spam, we automatically remove most emails and some mobile numbers from responses to requests. Please <%= link_to 'contact us', help_contact_path %> if we've missed one. For technical reasons we don't always remove them from attachments, such as certain PDFs.

    -

    If you need to know what an address was that we've removed, please <%= link_to 'get in touch with us', help_contact_path %>. Occasionally, an email address forms an important part of a response and we will post it up in an obscured form in an annotation.

    diff --git a/lib/views/help/privacy.de.html.erb b/lib/views/help/privacy.de.html.erb deleted file mode 100644 index ba40a4c..0000000 --- a/lib/views/help/privacy.de.html.erb +++ /dev/null @@ -1,55 +0,0 @@ -<% @title = "Ihre Privatsphäre" %> -
    -

    IHRE PRIVATSPHÄRE

    -

    WILLKOMMEN BEI ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - - -

    Solange Sie keine weiteren persönlichen Informationen in Ihrem Anfragentext preisgeben, ist auf AsktheEU.org ausschließlich Ihr Name öffentlich zu sehen.

    -

    Wir empfehlen Ihnen ausdrücklich in ihrem Anfragentext keine persönlichen Informationen zu verwenden. Dies bedeutet, keine Telefonnummer, Anschrift, Email-Adresse oder weitere persönliche-, berufliche-, oder familiäre Angaben. Keine dieser Informationen ist erforderlich, um Ihr Recht auf Informationszugang in Anspruch zu nehmen.

    -

    Sollte ein EU-Beamter für Klärungsbedarf Ihrer Anfrage telefonisch mit Ihnen Kontakt aufnehmen müssen, so senden Sie Ihre Nummer direkt und nicht über die Internetseite.

    - -

    Wer kann meine Email-Adresse sehen?

    -

    Sofern Sie Ihre Email-Adresse nicht in Ihre Nachricht oder Fußnote Ihrer Email verwenden, wird diese nicht angezeigt werden.

    -

    Sofern es uns nicht gesetzlich vorgeschrieben ist oder Sie uns ausdrücklich darum bitten, werden wir Ihre Email-Adresse nicht bekanntgeben. AsktheEU.org wird auf Servern in den Niederlanden gehostet, welche unter die EU-Gesetze zum Schutz der Privatsphäre und des Datenschutzes fallen.

    -

    Wir werden die von Ihnen verwendete Email-Adresse nicht an die von Ihnen kontaktierte EU-Behörde weiterleiten. Es wird ausschließlich eine spezifisch dieser Anfrage zugehörige @asktheeu.org Email-Adresse angezeigt werden.

    -

    Sollten Sie eine Nachricht an einen anderen Nutzer dieser Seite senden, so wird Ihre Email-Adresse diesem angezeigt. Sie werden vorab darüber Informiert, dass dies geschehen wird.

    - -

    Werden Sie meine Email-Adresse für Newsletter verwenden, oder weiterverkaufen?

    -

    Nein! Sofern es uns nicht gesetzlich vorgeschrieben ist oder Sie uns ausdrücklich darum bitten, werden wir Ihre Email-Adresse nicht bekanntgeben.

    -

    Nachdem Sie sich auf AsktheEU.org registriert haben, werden wir Ihnen ausschließlich Emails senden, die mit Ihrer Anfrage zu tun haben, oder zu anderen Aktionen, zu denen Sie uns ausschließlich autorisiert haben, wie z.B. Ihnen Nachrichten zu anderen Anfragen zu senden.

    - -

    Warum werden mein Name und meine Anfrage öffentlich auf dieser Seite angezeigt?

    -

    Wir veröffentlichen Ihre Anfrage im Netz, damit sie von jedermann gelesen werden kann und die von Ihnen gefunden Informationen auch von anderen Menschen genutzt werden können. Normalerweise löschen wir keine Anfragen (weitere Hinweise).

    -

    Ihr Name ist Teil Ihrer Anfrage und muss somit auch veröffentlicht werden. Dies ist fair, da wir ebenfalls die Namen der antwortenden Beamten veröffentlichen werden.

    -

    Wenn Sie Ihren richtigen Namen verwenden, erleichtert dies auch anderen Personenn mit Ihnen Kontakt aufzunehmen, um Sie bei Ihrer Forschung oder Kampagne zu unterstützen.

    - -

    Kann ich ein Pseudonym verwenden, um meine Informationsfreiheitsanfrage zu stellen?

    -

    Wenn Sie eine IFG-Anfrage stellen, tun Sie gut daran Ihre Anfrage unter Ihrem richtigen Namen zu stellen. Sie machen Gebrauch von einem Recht, welches die Grundlage einer offenen und Demokratischen Gesellschaft bildet und dies sollte unter Ihrem richtigen Namen geschehen.

    -

    Falls Sie glauben, dass Ihr Name sehr bekannt ist, z.B. da Sie eine berühmte Persönlichkeit oder ein renomierter Journalist sind, oder der EU-Behörde bekannt sind, könnten Sie in Erwägung ziehen Ihren Anfrage durch eine/n Freund/in oder Kollegen/in stellen zu lassen. Sollten Sie wirklich keine Möglichkeit sehen, nehmen Sie Kontakt mit uns auf und wir werden sehen, wir wir Ihnen beim Stellen Ihrer Anfrage behilflich sein können. Bitte seien Sie sich bewusst darüber, dass wir nicht die Mittel haben, dies für jeden Nutzer zu tun.

    -

    Bitten beachten Sie, dass Sie bei Verwendung eines Pseudonyms keinen Gebrauch von Ihrem Recht auf Beschwerde beim Europäischen Bürgerbeauftragten oder dem Gerichtshof machen können.

    -

    Wir bitten Sie um Angabe Ihres Vor- und Nachnamens. Sollten Sie mehrere Vor- oder Nachnamen haben, so können Sie diese verwenden, müssen jedoch mindestens einen Vor-und Nachnamen angeben.

    -

    Sollten wir alberne Namen oder sehr offensichtliche Pseudonyme verwenden, werden wir die Anfrage entfernen und den Anfragensteller kontaktieren.

    -

    Bitte geben Sie sich nicht als eine andere Person aus!

    - -

    Können Sie meine Anfrage löschen oder meine Namen ändern?

    -

    AsktheEU.org ist ein permanentes, öffentliches Archiv für and die EU gestellte und durch diese beantwortete Informationsfreiheitsanfragen. Selbst wenn Sie eine Antwort auf eine bestimmte Anfrage nicht mehr nützlich finden, kann diese für andere Nutzer noch stets von Interesse sein. Aus diesem Grund werden wir keine Anfragen löschen.

    -

    In Ausnahmefällen kann es sein, dass wir Ihren Namen auf der Internetseite ändern oder entfernen werden (siehe hierzu nächsten Punkt). Ebenso kann es sein, dass wir persönliche Informationen entfernen.

    - -

    Können Sie persönliche Informationen zu meiner Person entfernen?

    -

    Sollten Sie persönliche Informationen auf der Seite entdecken, welche Sie gerne von uns entfernt oder verdeckt haben möchten, teilen Sie uns dies bitte mit. Definieren Sie dabei genau, welche Informationen Sie als problematisch erachten, begründen Sie dies und lassen Sie uns wissen wo genau auf der Seite diese Informationen angezeigt werden.

    -

    Falls es sich um versehentlich veröffentlichte vertrauliche Informationen handelt, so werden wir diese in der Regel entfernen. Normalerweise werden wir ausschließlich Anfragen zur Entfernung von Informationen berücksichtigen, welche von der betroffenen Person selbst kommen. Handelt es sich jedoch um vertrauliche Informationen, so bitten wir alle Nutzer uns zu Informieren, falls sie etwas sehen.

    -

    Wir glauben, dass ein starkes öffentliches Interesse in der Speicherung der Namen von Beamten oder Angestellten von Behörden. Wir werden solche Namen nur in Ausnahmefällen entfernen, z.B. in Fällen wo die Veröffentlichung des Namens und der Position die Sicherheit einer Person fundamental in Gefahr bringen würde. Sollten Sie ein/e solche/r Beamte/r sein und Ihren Namen aufgrund eines solch dringlichen Grundes entfernt haben wollen, so müssen Sie uns einen entsprechenden Antrag von Ihrer Abteilungsleitung oder Institutsleitung vorlegen. Aus dieser Anfrage muss klar hervorgehen, dass das Risiko dem öffentlichen Interesse überwiegt und muss demonstrieren, dass Bemühungen getätigt wurden, den Name auf der organisationseigenen Internetseite sowie anderen öffentlichen Dokumenten zu verborgen zu halten.

    -

    For all other requests we apply a public interest test to decide whether information should be removed in line with European Union Data Protection rules. We take a position that the information that we publish is of a public nature and belongs to everyone.

    - -

    Die EU-Behörde hat mich nach meiner Telefonnummer oder Anschrift gefragt!

    -

    Falls eine EU-Behörde nach Ihrer Telefonnummer fragt, um Ihre Anfrage zu besprechen oder klarifizieren, empfehlen wir Ihnen die Nummer bereitzustellen, jedoch nicht über die Internetseite, sonder direkt. Falls Sie Ihre Nummer nicht bereitstellen möchten, können Sie vorschlagen die Konversation via Email fortzusetzen oder nach deren Nummer fragen und einen Termin vereinbaren, an welchem Sie anrufen, um die Angelegenheit zu besprechen.

    -

    Falls eine Behörde Sie nach Ihrem vollständigen Namen und Ihrer Postanschrift fragt, antworten Sie, dass Sie es vorziehen dei angefragten Informationen in elektronischem Format zu erhalten. Basierend auf Verordnung 1049/2001 ist dies Ihr Recht, sofern die Informationen in elektronischem Format bestehen.

    - -

    Nein, nein, es wird eine Postanschrift benötigt, um eine grdruckte Antwort zu senden!

    -

    Sollte eine EU-Behörde die von Ihnen angefragte Information ausscließlich in Papierformat besitzen, kann es sein, dass Sie nach Ihrer Postanschrift gefragt werden. Versuchen Sie sie zu überzeugen die Dokumente einzuscannen. Sollte dies nicht gelingen und Sie möchten Ihre Postanschrift verrtaulich übermitteln, um die Informationen zu erhalten, so markieren Sie Ihre Anfrage als "postalisch übermittelt: die Antwort wird per Post gesendet".

    -

    <%= link_to 'Informieren Sie uns', help_contact_path %>, sobald die Informationen eintreffen und Sie können diese auf die Internetseite hochladen. Wenn Sie die Dokumente einscannen können, geben wir Ihnen für diesen Zweck eine Email-Adresse.

    -
    diff --git a/lib/views/help/privacy.es.html.erb b/lib/views/help/privacy.es.html.erb deleted file mode 100644 index 6076ec2..0000000 --- a/lib/views/help/privacy.es.html.erb +++ /dev/null @@ -1,55 +0,0 @@ -<% @title = "Tu confidencialidad" %> -
    -

    TU CONFIDENCIALIDAD

    -

    ¡BIENVENIDO A ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - - -

    En AsktheEU.org, solamente resulta visible tu nombre para el público general, a no ser que proporcione otra información de carácter confidencial al organismo al que realiza la solicitud.

    -

    Te recomendamos encarecidamente que no proporciones al organismo al que solicitas información ningún dato de tipo privado, lo cual comprende tu número de teléfono, domicilio, dirección de correo electrónico u otra información de carácter personal, familiar o laboral. No necesitas revelar estos datos para ejercer tu derecho a la información.

    -

    En el caso de que un funcionario público de la UE necesite hablar contigo por teléfono para aclarar la solicitud, te recomendamos que te mandes tu número directamente y no a través de esta página web.

    - -

    ¿Quién puede ver mi dirección de correo electrónico?

    -

    Su dirección de correo electrónico no se mostrará en el sitio web salvo que la incluya en el mensaje o pie de página en su correo.

    -

    No revelaremos tu dirección de correo electrónico a terceros, a no ser que estemos obligados por ley o que tú así nos lo pida. Los servidores de AsktheEU.org se localizan en Holanda, donde se aplica la legislación de la UE relativa a la privacidad y a la protección de datos.

    -

    No proporcionaremos tu dirección de correo electrónico al organismo de la UE al que realiza la solicitud. Ellos solamente verán una dirección de email @asktheeu.org, la cual es específica para esa solicitud.

    -

    Si envías un mensaje a otro usuario del sitio, tu dirección de correo electrónico le será revelada. Se te avisará de que esto va a ocurrir.

    - -

    ¿Usarán mi dirección de email en boletines o la venderán a terceros?

    -

    ¡No! Nunca proporcionaremos o venderemos tu dirección de correo electrónico a nadie, salvo que estemos obligados por ley o que tú así nos lo pidas.

    -

    Si te inscribes en AsktheEU.org, te mandaremos exclusivamente emails relacionados con tu solicitud y con otros asuntos a los que tú nos hayas autorizado específicamente, tales como enviarte alertas sobre otras consultas.

    - -

    ¿Por qué aparecen mi nombre y mi solicitud publicados en esta página web?

    -

    Publicamos tu solicitud en internet para que todo el mundo pueda consultar y utilizar la información que has obtenido. No solemos eliminar las solicitudes (más detalles).

    -

    Tu nombre se publica porque forma parte de la solicitud. Es normal que esto sea así, ya que también va a hacerse público el nombre del funcionario que responde a tu solicitud.

    -

    Al usar su verdadero nombre, estás contribuyendo a que la gente te contacte para apoyarte en tu investigación o hacer campaña contigo.

    - -

    ¿Puedo solicitar información usando un seudónimo?

    -

    Se te aconseja que utilices tu verdadero nombre cuando solicites el acceso a documentos públicos. Estás ejerciendo un derecho que constituye la base de una sociedad abierta y democrática, por lo cual debes utilizar tu verdadero nombre.

    -

    Si consideras que su nombre es muy conocido, por ejemplo si eres famoso o un reconocido periodista que pueda ser identificado por un organismo de la UE, puede pedirle a un amigo o compañero que realice la solicitud por ti. Si no sabes cómo proceder, contacta con nosotros e intentaremos ayudarte a realizar la solicitud; sin embargo, tienes que entender que no disponemos de los recursos suficientes para hacer esto con todo el mundo.

    -

    Por favor, ten en cuenta que si usas un seudónimo, no podrás ejercer tu derecho a apelar al Defensor del Pueblo Europeo o al Tribunal de Justicia.

    -

    Te pediremos un nombre y un apellido. Si tienes más de un nombre o apellido puedes utilizarlos también pero como mínimo debes darnos un nombre y un apellido.

    -

    Si detectamos nombres ridículos o seudónimos demasiado obvios, eliminaremos la solicitud y nos pondremos en contacto con el solicitante.

    -

    Te pedimos por favor que no te hagas pasar por otra persona.

    - -

    ¿Pueden eliminar mi solicitud o modificar mi nombre?

    -

    AsktheEU.org es un archivo público permanente de acceso a solicitudes de información realizadas a la UE y respondidas por esta entidad. Aunque la respuesta a tu consulta ya no te parezca de utilidad, puede resultar de interés a otras personas. Por este motivo, no eliminamos las solicitudes.

    -

    En circunstancias excepcionales, podemos eliminar o modificar tu nombre en un sitio web, véase la siguiente pregunta. De la misma manera, también podemos eliminar otra información de carácter confidencial.

    - -

    ¿Pueden registrar información confidencial relativa a mi persona?

    -

    Si ves en la página alguna información de carácter confidencial relacionada contigo que te gustaría que eliminásemos u ocultásemos, háganoslo saber. Especifique exactamente de qué información se trata y por qué puede suponer un problema. Además, explique dónde aparece en el sitio web.

    -

    Cuando se publican datos confidenciales de manera accidental solemos eliminarlos. Por lo general, se suele eliminar la información de carácter privado a petición del individuo afectado, pero si cualquier persona encuentra información confidencial le rogamos que así nos lo indique.

    -

    Pensamos que existe un gran interés público por retener los nombres de los funcionarios o trabajadores públicos de las autoridades. Sólo eliminaremos dichos nombres en circunstancias excepcionales, por ejemplo si se revela el nombre y el puesto desempeñado y ello puede conllevar un riesgo para la seguridad de la persona. Si eres funcionario y quieres que eliminemos tu nombre con urgencia por las razones mencionadas, tienes que enviarnos una solicitud a través del responsable de tu departamento u organismo. Esta solicitud tiene que probar que constituye un riesgo que va más allá del interés público, y debe demostrar que se han tomado medidas para ocultar el nombre en la página web de la organización y otros documentos que puedan ser públicos.

    -

    Con el resto de las solicitudes llevamos a cabo una prueba de interés público para decidir si la información debería eliminarse de acuerdo con las normas de Protección de Datos de la Unión Europea. Consideramos que la información que publicamos es de naturaleza periodística y pertenece a todos.

    - -

    ¡Un organismo de la UE me ha pedido ni número de teléfono y mi dirección!

    -

    Si un organismo de la UE te pide tu número de teléfono para comentar o aclarar tu solicitud, te recomendamos que se lo des directamente a ellos, no a través del sitio web. Si no deseas proporcionar tu número puedes continuar tu consulta a través de email o les puedes pedir el número y concertar una hora para llamar y aclarar la solicitud.

    -

    Si una autoridad pública te pide tu dirección completa (dirección postal), respóndeles diciendo que preferirías recibir información a través de correo electrónico. Este derecho está reconocido por el Reglamento 1049/2001, siempre y cuando la información exista en dicho formato.

    - -

    ¡No, necesitan una dirección postal para enviar su respuesta!

    -

    Si un organismo de la UE solamente posee una copia en papel de la información que tú deseas, pueden pedirte tu dirección postal. Intente convencerles de que escaneen los documentos. Si no lo consigues y decides darles su dirección de manera privada para recibir los documentos, especifique en tu solicitud que se trata de un correo postal y que la respuesta se enviará por correo.

    -

    <%= link_to 'Avísanos', help_contact_path %> cuando obtengas la información y entonces podrás subirla al sitio web. Si escaneas el documento, te daremos una dirección de email que puedes usar con este propósito.

    -
    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index 5b5b26e..6f190ee 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -1,55 +1,186 @@ <% @title = "Your privacy" %> -
    -

    YOUR PRIVACY

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    + <%= render :partial => 'sidebar' %>
    +

    <%= @title %> #

    + +
    + +
    Who gets to see my email address? #
    + +

    We will not disclose your email address to anyone unless we are obliged to by law, +or you ask us to. This includes the public authority that you are sending a +request to. They only get to see an email address +@<%= AlaveteliConfiguration::incoming_email_domain %> which is specific to that request.

    +

    If you send a message to another user on the site, then it will reveal your +email address to them. You will be told that this is going to happen.

    +
    + +
    Will you send nasty, brutish spam to my email address? #
    +
    Nope. After you sign up to <%= site_name %> we will only send you emails +relating to a request you made, an email alert that you have signed up for, +or for other reasons that you specifically authorise. We will never give or +sell your email addresses to anyone else, unless we are obliged to by law, or +you ask us to. +
    + +
    Why will my name and my request appear publicly on the site? #
    + +
    +

    We publish your request on the Internet so that anybody can read it and +make use of the information that you have found. We do not normally delete +requests (more details). +

    +

    +Your name is tangled up with your request, so has to be published as well. +It is only fair, as we're going to publish the name of the civil servant who +writes the response to your request. Using your real name also helps people +get in touch with you to assist you with your research or to campaign with you. +

    +

    By law, you must use your real name for the request to be a valid Freedom of +Information request. See the next question for alternatives if you do not want +to publish your full name. +

    +
    + +
    Can I make an FOI request using a pseudonym? #
    + + +
    +

    Technically, you must use your real name for your request to be a valid Freedom of Information request in law. See this +guidance from the Information Commissioner (January 2009). +

    + +

    However, the same guidance also says it is good practice for the public +authority to still consider a request made using an obvious pseudonym. +You should refer to this if a public authority refuses a request because you +used a pseudonym.

    + +

    Be careful though, even if the authority follows this good practice, the +pseudonym will probably make it impossible for you to complain to the +Information Commissioner later about the handling of your request. +

    + +

    There are several good alternatives to using a pseudonym.

    + +
      +
    • Use a different form of your name. The guidance says +that "Mr Arthur Thomas Roberts" can make a valid request as "Arthur Roberts", +"A. T. Roberts", or "Mr Roberts", but not as "Arthur" or "A.T.R.". +
      • +
    • Women may use their maiden name.
      • +
    • In most cases, you may use any name by which you are "widely known and/or +is regularly used". +
    • Use the name of an organisation, the name of a company, the trading name of +a company, or the trading name of a sole trader. +
    • Ask someone else to make the request on your behalf. +
    • You may, if you are really stuck, ask us to make the request on +your behalf. Please contact us with +a good reason why you cannot make the request yourself and cannot +ask a friend to. We don't have the resources to do this for everyone. +
    + +

    Please do not try to impersonate someone else.

    + +
    + +
    They've asked for my postal address! #
    + +
    +

    If a public authority asks you for your full, physical address, reply to them saying +that section 8.1.b of the FOI Act asks for an "address for correspondence", +and that the email address you are using is sufficient. +

    +

    +The Ministry of Justice has guidance +on this – +"As well as hard copy written correspondence, requests that are +transmitted electronically (for example, in emails) are acceptable +... If a request is received by email and no postal address is given, the email +address should be treated as the return address." + +

    +

    As if that isn't enough, the Information Commissioner's +Hints for Practitioners say +"Any correspondence could include a request for information. If it is written (this includes e-mail), legible, gives the name of the applicant, an address for reply (which could be electronic), and includes a description of the information required, then it will fall within the scope of the legislation." +

    +
    + +
    No no, they need a postal address to send a paper response! #
    + +
    +

    If an authority only has a paper copy of the information that you want, +they may ask you for a postal address. To start with, try persuading them +to scan in the documents for you. You can even offer to gift them a scanner, which in that particular case +embarrassed the authority into finding one they had already.

    + +

    If that doesn't work, and you want to provide your postal address privately +in order to receive the documents, mark your request as "They are going to reply by post", and it will +give you an email address to use for that purpose.

    +
    + +
    Can you delete my requests, or alter my name? #
    + +
    + +

    <%= site_name %> is a permanent, public archive of Freedom of +Information requests. Even though you may not find the response to +a request useful any more, it may be of interest to others. For this +reason, we will not delete requests. +

    + +

    Under exceptional circumstances we may remove or change your name +on the website, see the next question. +Similarly, we may also remove other personal information. +

    + +

    If you're worried about this before you make your request, +see the section on pseudonyms.

    + +
    + +
    Can you take down personal information about me? #
    + +
    + +

    If you see any personal information about you on the site which you'd like +us to remove or hide, then please let us know. +Specify exactly what information you believe to be problematic and why, and +where it appears on the site.

    + +

    If it is sensitive personal information that has been accidentally +posted, then we will usually remove it. Normally we will only consider +requests to remove personal information which come from the individual +concerned, but for sensitive information we would appreciate anyone +pointing out anything they see.

    + +

    We consider that there is a strong public interest in +retaining the names of officers or servants of public authorities. We will only +remove such names in exceptional circumstances, such as where the disclosure of +a name and position of employment would substantially risk an individual's +safety. If you are such an official and you wish to have your name removed for +such an urgent reason, you must supply us with a request to do so from your +line manager. This request must demonstrate that a risk has been perceived +which outweighs the public interest, and must demonstrate that efforts have +been made to conceal the name on the organisation's own website.

    + +

    For all other requests we apply a public interest test to decide +whether information should be removed. + Section 32 +of the Data Protection Act 1998 permits us to do this, as the material we +publish is journalistic. We cannot easily edit many types of attachments (such +as PDFs, or Microsoft Word or Excel files), so we will usually ask +that authorities resend these with the personal information removed.

    + +
    + + +
    + +

    Learn more from the help for FOI officers --> + +

    -

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    -

    We strongly advise you not to put any personal information in the body of the request. That includes not putting your phone number, home address, email address or other personal or family or work details. You don’t need to give any of this information in order to exercise your right to information.

    -

    If an EU public Official needs to speak with you by phone to clarify the request, you should send your number to them directly and not via this website.

    - -

    Who gets to see my email address?

    -

    Your e-mail address will not be shown on the website unless you include in the message or in a footer to your email.

    -

    We will not disclose your email address to anyone unless we are obliged to by law, or you ask us to. AsktheEU.org is hosted on servers are located in the Netherlands which is subject to EU privacy and data protection laws.

    -

    We will not give your e-mail address to the EU body you send the request to. They only get to see an @asktheeu.org email address which is specific to that request.

    -

    If you send a message to another user on the site, then it will reveal your email address to them. You will be told that this is going to happen.

    - -

    Will you use my e-mail address for newsletters or sell it to others?

    -

    No! We will never give or sell your email addresses to anyone else, unless we are obliged to by law, or you ask us to.

    -

    After you sign up to AsktheEU.org, we only send you emails relating to the request you made or other things you specifically authorise us to do such as send you alerts about other requests.

    - -

    Why will my name and my request appear publicly on the site?

    -

    We publish your request on the internet so that anybody can read it and make use of the information that you have found. We do not normally delete requests (more details).

    -

    Your name is part of your request, so has to be published as well. It is only fair, as we're going to publish the name of the civil servant who writes the response to your request.

    -

    Using your real name also helps people get in touch with you to assist you with your research or to campaign with you.

    - -

    Can I make an access to information request using a pseudonym?

    -

    You are advised to use your real name when making an access to documents request. You are exercising a right which is the basis for an open and democratic society and this should be under your real name.

    -

    If you feel that your name is very well known – for example you are a famous person or well known journalist or known to the EU body – you might want to get a friend or colleague to file the request. If you are really stuck, contact us and we will try to help you file the request; please note that we don’t have the resources to do this for everyone.

    -

    Please note that if you use a pseudonym, you will not be able to exercise your legal right to appeal to the European Ombudsman or the Court of Justice.

    -

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name.

    -

    If we see silly names or really obvious pseudonyms, we will remove the request and contact the requester about this.

    -

    Please do not impersonate someone else!

    - -

    Can you delete my requests, or alter my name?

    -

    AsktheEU.org is a permanent, public archive of access to information requests submitted to and answered by the EU. Even though you may not find the response to a request useful any more, it may be of interest to others. For this reason, we will not delete requests.

    -

    Under exceptional circumstances we may remove or change your name on the website, see the next question. Similarly, we may also remove other personal information.

    - -

    Can you take down personal information about me?

    -

    If you see any personal information about you on the site which you'd like us to remove or hide, then please let us know. Specify exactly what information you believe to be problematic and why, and tell us where it appears on the site.

    -

    If sensitive personal information that has been accidentally posted, then we will usually remove it. Normally we will only consider requests to remove personal information which come from the individual concerned, but for sensitive information we would appreciate anyone pointing out anything they see.

    -

    We consider that there is a strong public interest in retaining the names of officers or servants of public authorities. We will only remove such names in exceptional circumstances, such as where the disclosure of a name and position of employment would substantially risk an individual's safety. If you are such an official and you wish to have your name removed for such an urgent reason, you must supply us with a request to do so from the head of your department or body. This request must demonstrate that a risk has been perceived which outweighs the public interest, and must demonstrate that efforts have been made to conceal the name on the organisation's own website and in other potentially public documents.

    -

    For all other requests we apply a public interest test to decide whether information should be removed in line with European Union Data Protection rules. We take a position that the information that we publish is of a public nature and belongs to everyone.

    - -

    The EU body has asked for my phone number or postal address!

    -

    If an EU body asks for your phone number to discuss or clarify the request we recommend that you give it, but directly to them not across the site. If you do not want to give out your number, you can opt to continue discussing by email or you could ask for their number and arrange a time to phone and discuss the request.

    -

    If a public authority asks you for your full, physical address (postal address), reply to them saying that you would prefer to receive information in electronic form. This is your right under Regulation 1049/2001 if the information exists in that format.

    - -

    No no, they need a postal address to send a paper response!

    -

    If an EU body only has a paper copy of the information that you want, they may ask you for a postal address. Try persuading them to scan the documents for you. If that doesn't work, and you want to provide your postal address privately in order to receive the documents, mark your request as "Gone Postal: the reply will be sent by post".

    -

    When the information arrives, <%= link_to 'let us know', help_contact_path %> and you can upload it to the website. If you can scan the document we'll give you an email address to use for that purpose.

    diff --git a/lib/views/help/requesting.de.html.erb b/lib/views/help/requesting.de.html.erb deleted file mode 100644 index f11dfa6..0000000 --- a/lib/views/help/requesting.de.html.erb +++ /dev/null @@ -1,156 +0,0 @@ -<% @title = "Anfragen-Leitfaden" %> -
    -

    ANFRAGEN-LEITFADEN

    -

    WILLKOMMEN BEI ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - -

    Hier lernen Sie, wie Sie eine Anfrage für EU-Dokumente stellen können. Wir beantworten einige häufig gestellte Fragen (FAQs) und bieten einige Tipps, wie Sie gute Anfragen stellen können, durch welche Sie auch die von Ihnen erwünschten Informationen erhalten.

    - - -

    Anfragen stellen

    - -

    1. Habe ich das Recht eine Anfrage zu stellen?

    -

    Alle EU-Bürger und Ansässige haben das Recht auf Zugang zu EU-Dokumenten. Nicht-EU-Bürger und Ansässige können Informationen anfragen, aber keine Berufung vor dem Gerichtshof einlegen.

    -

    NROs, Firmen und andere ´juristische Personen´ können ebenfalls Dokumente anfragen, vorausgesetzt sie haben ein in einem der EU-Mitgliedsstaaten registriertes Büro.

    - -

    2. Wonach kann ich fragen?

    -

    Der EU Vertrag* garantiert das Recht auf Zugang zu Dokumenten. Daher sollten Sie überlegen, welche Dokumente die von Ihnen gesuchten Informationen enthalten würden, wenn Sie Ihre Anfrage formulieren.

    -

    Das Recht auf Zugang zu Dokumenten ist im Vertrag über die Arbeitsweise der Europäischen Union (Artikel 15) und der Charta der Grundrechte der Europäischen Union (Artikel 42) verankert. Diese Bestimmungen bilden die Grundlage für Verordnung 1049/2001 bezüglich des Zugangs zu Dokumenten des Parlamentes, des Rates und der Kommission.

    -

    Überlegen Sie bei der Formulierung Ihrer Anfrage gut, welche Dokumente die von Ihnen erwünschten Informationen erhalten könnten, da EU-Beamte nicht verpflichtet sind neue Dokumente zu erstellen, um auf Ihre Anfrage zu antworten.

    -

    Die einzige Ausnahme diesbezüglich sind Umweltangelegenheiten. Hier haben Anfragensteller ein umfassenderes Informationszugangsrecht, welches sich nicht nur auf `Dokumente` beschränkt Grund dafür ist, dass der Zugang zu Umweltinformationen durch einen weiteren rechtlichen Rahmen, die Aarhus Verordnung zum öffentlichen Zugang zu Umweltinformationen, abgedeckt ist.

    - -

    3. Wen kann ich fragen?

    -

    Sie haben das Recht Dokumente aller EU-Institutionen, -behörden, und -agenturen einzusehen. Diese sind gesetzlich verpflichtet Ihnen innerhalb von 15 Werktagen zu antworten.

    -

    Dies betrifft also die Europäische Kommission, das Europaparlament und den Europarat. Für einige Institutionen trifft das Recht nur auf deren administrative Tätigkeiten zu.

    -

    <%= link_to 'Klicken Sie hier, um eine vollständige Liste anzusehen.', list_public_bodies_default_path %>.

    - -

    4. Warum sollte ich die EU fragen?

    -

    In einer gesunden Demokratie weiß die Bevölkerung was Ihre Regierungen tut.

    -

    Die Europäische Union ist ein integraler Teil der europäischen Regierungsstruktur. Sie hat zunehmenden Einfluss in allen Bereichen unseres täglichen Lebens und wir sollten wissen, was sie tut.

    -

    Der Vertrag über die Funktionsweise der Europäischen Union beinhaltet das Konzept der Offenheit und spricht von der Schaffung einer zunehmenden Vereinigung aller Europäer, in welcher Entscheidungen so offen und bürgernah wie möglich getroffen werden.

    -

    Momentan haben jedoch die wenigsten Menschen eine genaue Vorstellung davon was die EU wirklich tut. Es leben mehr als 500 Millionen Menschen in der EU, jedoch erhält die EU nur circa 10,000 Dokumentanfragen pro Jahr und somit lediglich einen Antrag pro 50,000 Menschen. Einige Informationen können natürlich über das Internet gefunden werden, doch dies ist nicht genug. Damit die Europäische Öffentlichkeit die EU Verantwortlich halten kann und an Entscheidungsprozessen teilhaben kann, brauchen wir mehr Informationen.

    -

    AsktheEU.org ist dazu da, der Öffentlichkeit zu helfen mehr über das Handeln der EU herauszufinden und für Sie nützliche Informationen zu beziehen, damit Sie diese aktiv in den öffentlichen Dialog einbringen und somit zu besseren Entscheidungen auf EU-Ebene beitragen können.

    - -

    EU-Behörden finden

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    5. Was wenn ich nicht weiß welche Behörde ich fragen soll?

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    Sollten Sie Fragen haben, jedoch nicht genau wissen welche Behörde die entsprechende Information besitzt, versuchen Sie Folgendes:

    -
      -
    • Suchen Sie auf AsktheEU.org nach Anfragen, welche Ihrer Ähnlich sind.
      • -
    • Lesen die die Beschreibungen aller Institutionen, um herauszufinden was diese jeweils tun.
      • -
    • Wenn Sie eine eventuell passende Institution gefunden haben, verwenden Sie den ´homepage´ link auf der rechten Seite, um die entsprechende Internetseite zu überprüfen.
      • -
    • Machen Sie sich keine zu großen Sorgen darum die richtige Institution zu finden. Falls Sie die falsche treffen, sollte diese Ihnen mitteilen, wen Sie fragen sollten.
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    • Falls Sie sich noch nicht sicher bin, setzen Sie sich für Unterstützung mit uns in Verbindung.
      • -
    - -

    Welche Sprachen?

    - -

    6. Welche Sprachen kann ich verwenden?

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    Sie haben das Recht Ihre Anfrage in allen 23 offizielle EU-Sprachen zu stellen: Bulgarisch, tschechisch, dänisch, niederländisch, englisch, estnisch, finnisch, französisch, deutsch, griechisch, ungarisch, irisch, italienisch, lettisch, litauisch, maltesisch, polnisch, portugiesisch, romanisch, slowakisch, slowenisch, spanisch und schwedisch.

    -

    Die EU sagt Aufgrund zeitlicher und finanzieller Einschränkungen werden jedoch nur relativ wenige Arbeitsunterlagen in alle Sprachen übersetzt. So verwendet die Europäische Kommission in der Regel Englisch, Französisch und Deutsch als Verfahrenssprachen, wohingegen das Europäische Parlament je nach Bedarf seiner Mitglieder Übersetzungen in verschiedenen Sprachen bereitstellt.

    -

    Für AsktheEU.org bieten wir momentan Unterstützung in den vier meistgesprochenen Sprachen an: Englisch, Französisch, Deutsch und Spanisch. Wenn Sie uns als freiwillige/r Übersetzer/in unterstützen möchten diese Liste zu erweitern und Antworten in weitere Sprachen zu übersetzen, schreiben Sie uns: team@asktheeu.org.

    - -

    Hilfreiche Anfragen-Tipps

    - -

    7. Was macht eine gute Anfrage aus?

    -

    Bitte fügen Sie Ihrer Anfrage ausschließlich Informationen bei, welche es dem Empfänger vereinfachen die Dokumente mit den von Ihnen gewünschten Informationen zu identifizieren.

    -

    Kurzum, knappe und bündige Nachrichten erleichtern es dem entsprechenden EU Beamten die von Ihnen gewünschten Informationen zu identifizieren und somit werden Sie Ihre Antwort auch schneller erhalten.

    -

    Eine gut formulierte Anfrage macht es auch unwahrscheinlicher, dass ein Beamter Ihre Anfrage aufgrund von unklarer Formulierung oder dergleichen ablehnen kann. Aber machen Sie sich keine zu großen Sorgen, Ihre Anfrage muss nicht perfekt sein, Ihr EU-Kontakt sollte sich im Falle eventuellem Klärungsbedarfs an Sie wenden.

    -

    Folgende Aspekte sollten Ihrer Anfrage nicht beigefügt werden:

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    • Erörterungen zu einem spezifischen Fall oder Rechtsstreit;
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    • Äußerungen, welche andere diffamieren oder beleidigen könnten;
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    • Angreifende Sprachwahl.
      • -
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    Falls Sie dies doch tun sollten, müssen wir Ihre Anfrage entfernen. Wir werden Sie in einem solchen Falle informieren und sind jederzeit bereit über jeden Fall zu sprechen.

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    8. Kann ich Informationen über meine eigene Person anfragen?

    -

    Sie sollten AsktheEU.org nicht nutzen, um private Informationen zu Ihrer Person zu beziehen. Falls Sie Informationen zu Ihrer Person anfragen, nutzen Sie die EU Datenschutzrichtlinien. Klicken Sie hier für weitere Infos.

    - -

    9. Warum beinhaltet das Anfrageformular den Zusatz über Dokumentanfragen?

    -

    Auf EU-Ebene besteht eher das Recht auf Zugang zu Dokumenten, als zu Informationen. Das macht keinen wesentlichen Unterschied, aber wir fügen den Absatz über Dokumente hinzu, da Ihre Anfrage ansonsten evtl. unter dem Europäischen Kodex für gute Verhaltenspraxis abgewickelt werden könnte, welcher jedoch nicht die gleichen Fristen und Beschwerdemöglichkeiten mit sich bringt.

    - -

    10. Kann ich dieselbe Anfrage an mehrere Behörden senden?

    -

    Sie können dieselben Dokumente von mehr als einer Institution anfragen. Wir empfehlen Ihnen jedoch mit der zu beginnen, welche über die von Ihnen benötigten Informationen am wahrscheinlichsten verfügt.

    -

    Sollte diese Institution nicht über alle relevanten Dokumente verfügen, so sollte diese Sie an entsprechende Institution weiterleiten.

    -

    Momentan gibt es auf dieser Seite noch kein automatisches System, um eine Anfrage an eine andere Behörde weiterzuleiten. Sie müssen diese dann manuell kopieren und einfügen.

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    Antworten & Beschwerden

    - -

    11. Muss ich dafür bezahlen?

    -

    Eine Dokumentenanfrage zu stellen ist generell kostenlos.

    -

    Informationen in elektronischem Format zu erhalten ist auch generell kostenlos.

    -

    EU-Institutionen können “für die Anfertigung und Übersendung von Kopien” (Verordnung 1049/2001) Kosten erheben. Sie werden jedoch in diesem Falle vorab informiert und müssen sich somit keinerlei Sorgen machen. Stellen Sie mit ruhigem Gewissen jetzt Ihre Anfrage!

    - -

    12. Wann erhalte ich eine Antwort?

    -

    EU-Institutionen sollten innerhalb von 15 Werktagen auf Ihren Anfrage reagieren (ca. 3 Wochen oder etwas länger, im Falle von Feiertagen).

    -

    Vor der endgültigen Antwort erhalten Sie evtl. bereits eine Bestätigung.

    -

    Die Antwort kann sowohl die gewünschten Dokumente enthalten, als auch eine Ablehnung oder andersartige Rückmeldung.

    -

    In Ausnahmefällen, falls Sie beispielsweise eine große Anzahl von Dokumenten anfragen, kann eine Verlängerungsfrist der Beantwortung Ihrer Anfrage greifen. Die AsktheEU.org Internetseite wird dies im Auge behalten.

    - -

    13. Was passiert wenn ich keine Antwort erhalte?

    -

    AsktheEU.org sendet Ihnen eine Email, falls Sie keine pünktliche Antwort erhalten. Sie können der Behörde dann eine Nachricht senden und Sie erinnern, dass Sie verpflichtet sind Ihnen innerhalb von 15 Tagen zu antworten.

    -

    Sollten Sie noch immer keine Antwort erhalten, sollten Sie eine Beschwerde einreichen.

    - -

    14. Was wenn ich eine Antwort erhalte, aber damit nicht zufrieden bin?

    -

    Es gibt unterschiedliche Gründe, warum Sie von einer Antwort enttäuscht sein könnten:

    -
      -
    • Sie haben nur einen Teil der von Ihnen angefragten Informationen erhalten (jedoch keine offizielle Ablehnung) oder die erhaltene Antwort bezieht sich nicht wirklich auf Ihre Frage. Dies nennt sich dann eine 'unvollständige Antwort';
      • -
    • Man teilt Ihnen mit, dass die Informationen bei dieser Institution 'nicht verfügbar' sind;
      • -
    • Ihnen wird teilweise Zugang gewährt, ein Teil der Information wird jedoch aus Ausnahmegründen der EU Verordnung 1049/2001 zurückgehalten (siehe auch Punkt 14);
      • -
    • Ihnen wurde der Zugang zu allen angefragten Informationen verweigert (siehe auch Punkt 14);
      • -
    • Sie erhalten überhaupt keine Antwort ('Schweigen der Verwaltung' oder 'stumme Ablehnung').
      • -
    -

    Sie können Ihre Antwort einer Liste von Kategorien zuordnen. Falls Sie sich nicht sicher sind wie dies funktioniert, helfen wir Ihnen gerne.

    -

    Falls Sie finden, dass die Antwort in irgendeiner Weise falsch war, können Sie eine Beschwerde einreichen. Diese wird formell 'Zweitantrag' genannt. Siehe auch Punkt 15 für nähere Information.

    -

    Sollten Sie den Eindruck haben, dass Ihre Beschwerde schlecht bearbeitet wurde oder Sie unfreundlich behandelt wurde, können Sie sich beim Europäische Bürgerbeauftragten beschweren.

    - -

    15. Was wären mögliche Gründe die Beantwortung meiner Anfrage abzulehnen?

    -

    Die EU Regelungen für Dokumentenzugang basieren auf Richtlinie 1049/2001 und beinhalten eine Anzahl von Gründen warum gewisse Informationen nicht bereitgestellt werden.

    -

    Bekannt als 'Ausnahmen', bestehen diese Gründe zum Schutz der Privatsphäre und spezifische öffentliche Interessen/Staatsinteressen. Die Liste beinhaltet:

    -
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    • Öffentliche Sicherheit,
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    • Verteidigung und Militärangelegenheiten,
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    • Internationale Beziehungen,
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    • Finanz-, Währungs- oder Wirtschaftsrichtlinien der Gemeinschaft oder eines Mitgliedsstaates,
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    • Handelsinteressen einer natürlichen- oder juristischen Person, inklusive geistigen Eigentums,
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    • Gerichtsverfahren und Rechtsauskunft/Rechtsberatung,
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    • Absicht von Inspektionen, Investigationen und Revisionen,
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    • Entscheidungsprozesse.
      • -
    -

    Diese Ausnahmen sollten eingeschränkt angewendet werden und ausschließlich eingesetzt, wenn eine dieser Interessenverletzt werden könnten. In vielen Fällen sollte die EU auch die potentielle Relevanz der Informationen für die Öffentlichkeit berücksichtigen.

    -

    Sollten Ihren Informationen auf Basis dieser Ausnahmen vorbehalten werden, wird Access Info Europe Sie beraten können, ob bei Ihnen ein guter Fall für eine Beschwerde vorliegt.

    - -

    16. Beschwerden: Zweitantrag

    -

    Sollten Sie mit der Beantwortung Ihrer Anfrage unzufrieden sein, können Sie eine Beschwerde an die nächsthöhere Administrationsebene des Entscheidungsprozesses einreichen. Dieser Schritt nennt sich auch Zweitantrag, durch welchen die EU im Grunde gebeten wird Ihre Entscheidung Ihre Anfrage abzulehnen nochmals zu überdenken.

    -

    Der Versuch einer Beschwerde lohnt sich, da er häufig zur Freigabe weiterer Informationen führt, oft sogar der Freigabe aller Informationen.

    -

    Wenn Sie sich entscheiden die Beschwerde einzureichen, werden sie weitere, detaillierte Unterstützung erhalten und Access Info Europe kann Ihnen bei der Formulierung Ihres Zweitantrags behilflich sein.

    - -

    17. Kann ich die erhaltenen Informationen weiterverwenden?

    -

    Generell sind durch EU-Institutionen erstellte Dokumente ´öffentlich´ im Sinne, dass sie der Öffentlichkeit gehören, da sie für uns erstellt wurden - finanziert von europäischen Steuergeldern. Daher sollten Sie die erhaltenen Dokumente und darin enthaltenen Informationen frei nutzen können.

    -

    Im Zweifelsfall, vor allem falls Sie die Materialien für kommerzielle Zwecke einsetzen wollen, fragen Sie die EU-Institution von welcher Sie die Dokumente erhalten.

    - -

    Anfragenmoderation

    - -

    18. Wie werden Anfragen und Kommentare moderiert?

    -

    Wir ermutigen die Öffentlichkeit Anfragen zu stellen und wir ermöglichen Ihnen und andere Anfragen zu kommentieren.

    -

    Unser Team aus festen Mitarbeitern und Freiwilligen wird den Inhalt regelmäßig überprüfen und wir behalten uns das Recht vor unangemessene Aussagen zu entfernen. Damit beziehen wir uns auf anstößige oder beleidigende Aussagen.

    -

    Sie können derartige Inhalte auch selbst an uns weiterleiten.

    - -

    19. Kann ich meine Anfrage vertraut behandeln, bis ich meine Story-meine Artikel veröffentlicht habe?

    -

    AskTheEU.org ist für öffentliche Anfragen gestaltet. Alle eingehenden Antworten werden automatisch auf der Internetseite für jedermann lesbar veröffentlicht.

    -

    Wenn Sie ein/e Journalist/in, eine NRO oder andere Person sind, welche die Antwort privat halten möchte, bis Sie z.B. Ihren Artikel veröffentlicht haben, sollten Sie diese Internetseite lieber nicht benutzen, sondern Ihre Anfrage direkt an die entsprechende EU-Institution senden.

    - -

    20. Ich habe die Antwort auf ein Anfrage, welche ich direkt von einer EU-Institution angefragt hatte. Kann ich diese auch auf diese Seite stellen?

    -

    Es tut uns leid, aber das ist nicht möglich. AsktheEU.org ist ein Anfragen-Archiv, welches durch die Seite erstellt wird und versucht nicht ein Archiv aller IFG-Anfragen zu sein. Das Hochladen anderer Anfragen wird von der Seite nicht unterstützt, da wir nicht verifizieren können, ob die Antworten tatsächlich von den entsprechenden EU-Institutionen stammen.

    -

    Wenn Sie die Antwort veröffentlichen möchten, müssten Sie dieselbe Anfrage nochmals über AskTheEU.org stellen.

    -
    diff --git a/lib/views/help/requesting.es.html.erb b/lib/views/help/requesting.es.html.erb deleted file mode 100644 index 90c0a44..0000000 --- a/lib/views/help/requesting.es.html.erb +++ /dev/null @@ -1,152 +0,0 @@ -<% @title = "Guía para realizar solicitudes" %> -
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    GUÍA PARA REALIZAR SOLICITUDES

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    ¡BIENVENIDO A ASKTHEEU.ORG!

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    -<%= render :partial => 'sidebar' %> - -
    - -

    En esta sección se explica cómo se solicitan documentos a la UE. Se incluyen respuestas a algunas de las preguntas más frecuentes y se dan algunos consejos acerca de cómo realizar solicitudes efectivas que le proporcionen la información que tú necesitas.

    - - - -

    Solicitar información

    - -

    1. ¿Tengo derecho a realizar una solicitud?

    -

    El derecho a solicitar documentos a los organismos de la UE y a obtener una respuesta está reconocido por la ley en el caso de tratarse de ciudadanos y residentes de la UE. Asimismo, aquellos que no sean ciudadanos ni residentes pueden realizar solicitudes, aunque no pueden apelar a los tribunales. Todo el mundo tiene derecho a apelar las denegaciones en la etapa inicial, así como a apelar al Defensor del Pueblo Europeo.

    -

    La ley también reconoce el derecho de las ONG y otras “personas jurídicas” a solicitar información y apelar al Defensor del Pueblo Europeo, aunque para apelar a los tribunales han de tener un domicilio social en uno de los estados miembros de la UE.

    - -

    2. ¿Qué información puedo solicitar?

    -

    El derecho a acceder a documentos de la UE está reconocido por el Tratado de Funcionamiento de la Unión Europea (artículo 15) y por la Carta de los Derechos Fundamentales de la Unión Europea (artículo 42). Estas disposiciones forman la base del Reglamento 1049/2001 relativo al acceso a los documentos del Parlamento, el Consejo y la Comisión.

    -

    Cuando realices la solicitud, piense qué tipo de documentos contienen la información que buscas ya que, en principio, los funcionarios de la UE no están obligados a crear un documento nuevo en respuesta a tu solicitud.

    -

    Los asuntos ambientales suponen una excepción, puesto que en este caso los solicitantes tienen derecho a recibir información más detallada que no se limita exclusivamente a “documentos”. Esto se debe a que la información sobre el medio está amparada por un régimen jurídico adicional, el Convenio de Aarhus, relativo al acceso público a la información medioambiental.

    - -

    3. ¿A quién puedo dirigirme?

    -

    Tú tienes derecho de acceso a documentos de todos los organismos, las instituciones, y las agencias de la UE. Y ellos tienen la obligación de responder a tu solicitud en 15 días laborales.

    -

    Así pues, este derecho se aplica a la Comisión Europea, el Parlamento Europeo, el Consejo de la Unión Europea y la mayoría de las oficinas, los organismos y las agencias de la UE. Sin embargo, si se trata de algunos organismos de la UE como el Banco Central Europeo, este derecho se limita a las funciones administrativas de dichos organismos.

    -

    <%= link_to 'Pinche aquí para ver la lista completa', list_public_bodies_default_path %>.

    - -

    4. ¿Por qué debería solicitar información a la UE?

    -

    En una democracia sana, los ciudadanos saben lo que hacen sus gobiernos.

    -

    La Unión Europea es una parte integral de las estructuras de gobierno en el ámbito europeo. Cada vez tiene más impacto en todos los aspectos de nuestra vida cotidiana y deberíamos saber qué hace. Se estima que hasta un 50% de la legislación nacional proviene de Bruselas y esta cifra aumenta hasta el 70% en lo que se refiere a las políticas económicas.

    -

    No obstante, en la actualidad la mayoría de la gente sólo tiene una idea vaga acerca de lo que en realidad hace la UE. Aunque hay más de 500 millones de personas en el área de la UE, las instituciones europeas solo reciben 10.000 solicitudes de documentos al año. Esto supone solamente una solicitud por cada 50.000 personas. A pesar de que existe alguna información disponible en las páginas web, no es suficiente. Si los ciudadanos europeos quieren pedir cuentas a la UE y participar en la toma de decisiones, necesitan más información.

    -

    La página AsktheEU.org está diseñada para ayudar a los ciudadanos a saber más acerca de lo que hace la UE y proporciona acceso a información que usted puede utilizar para participar en debates públicos y ayudar a que se tomen mejores decisiones a nivel comunitario.

    - -

    Localizar los organismos de la UE

    - -

    5. ¿Qué pasa si no sé a qué organismo tengo que dirigirme?

    -

    Si tienes una pregunta pero no estás seguro del organismo público al que tienes que dirigirte para solicitar la información que necesitas, pruebe lo siguiente:

    -
      -
    • Consulta o busca en AsktheEU.org solicitudes similares a la tuya.
      • -
    • Lee la descripción de cada organismo público para informarte de lo que hacen.
      • -
    • Cuando hayas encontrado el organismo que en tu opinión posee la información deseada, usa el enlace de la “página principal” para consultar su sitio web.
      • -
    • No te preocupes demasiado por localizar el organismo apropiado. Si te equivocas, te aconsejarán el lugar adecuado o reenviarán tu solicitud al organismo correcto.
      • -
    • Si todavía tienes dudas, por favor pónte en contacto con nosotros para que podamos ayudarte.
      • -
    - -

    Idiomas

    - -

    6. ¿Qué idiomas puedo usar?

    -

    Tienes derecho a realizar su solicitud en cualquiera de las 23 lenguas oficiales y de trabajo de la UE: búlgaro, checo, danés, holandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    -

    De acuerdo con la UE, Por razones de tiempo y presupuesto, son relativamente pocos los documentos de trabajo que se traducen a todas las lenguas. Por lo general, la Comisión Europea emplea el inglés, el francés y el alemán como lenguas de procedimiento, mientras que el Parlamento Europeo proporciona traducciones a diferentes lenguas según las necesidades de sus diputados.

    -

    Por el momento, en AsktheEU.org se presta ayuda en cuatro de las lenguas más habladas: inglés, francés, alemán y español. Si deseas colaborar como traductor voluntario para ampliar esta lista y traducir las respuestas a otros idiomas, escríbenos a team@asktheeu.org.

    - -

    Consejos sobre las solicitudes

    - -

    7. ¿Qué constituye una buena solicitud?

    -

    Por favor, incluye en tu solicitud lo necesario para identificar fácilmente la información que estás pidiendo de la institución.

    -

    Los mensajes cortos y concisos hacen que sea más fácil para los funcionarios de la UE identificar la información que pides, lo que significa que recibirás una respuesta más rápidamente.

    -

    Además, una petición bien formulada da menos razones a los funcionarios para rechazar tu solicitud por considerarla vaga o poco clara. Sin embargo, no te preocupes por hacerla perfecta: el órgano de la UE se pondrá en contacto contigo para aclarar lo que no hayan entendido de tu petición.

    -

    Por favor, no incluya:

    -
      -
    • Argumentos basados en un tema o causa particular;
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    • declaraciones que puedan difamar o insultar a terceras personas;
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    • lenguaje ofensivo.
      • -
    -

    En caso contrario, nos veremos obligados a rechazar tu petición. Si fuera así, te lo haríamos saber y estaríamos siempre dispuestos a discutir caso por caso.

    - -

    8. ¿Puedo pedir información sobre mí mismo?

    -

    No utilice AsktheEU.org para acceder a su propia información personal. Si quiere información sobre si mismo, utilice las normas de Protección de Datos de la UE. Haga clic aquí para más información.

    - -

    9. ¿Por qué hay en el formulario de solicitud una frase para la solicitud de documentos?

    -

    En el nivel de la UE existe el derecho de acceso a los documentos en vez de a la información. En realidad hay poca diferencia, sin embargo; incluimos esa frase sobre los documentos porque, de no ser así, la petición podría ser procesada de acuerdo con el Código Europeo de Buena Conducta Administrativa, el cual hace referencia al “derecho a la información” pero no posee los mismos plazos ni posibilidades de apelación.

    - -

    10. ¿Puedo enviar la misma solicitud a distintos órganos?

    -

    Puedes pedir el mismo documento a más de un órgano, si bien es mejor empezar por el órgano que tenga más posibilidades de contar con la información que necesitas.

    -

    Si ese órgano no cuenta con todos los documentos relevantes, ellos mismos deberán remitirle a los órganos pertinentes.

    -

    Actualmente no existe un sistema automático para enviar las peticiones al resto de autoridades, tiene que copiarlo y pegarlo a mano.

    - -

    Respuestas y apelaciones

    - -

    11. ¿Tendré que pagar?

    -

    Presentar tu solicitud de documentos es gratuito.

    -

    Recibir información en formato electrónico es gratuito.

    -

    Los organismos de la UE pueden cobrarte «los gastos de realización y de envió de las copias» (Reglamento 1049/2001). Dichos gastos no deben superar el coste actual de fotocopia y franqueo. Tendrán que informarte siempre antes de cobrarte así que no te preocupes de esto ahora y ¡sigue con tu solicitud!

    - -

    12. ¿Cuándo obtendré una respuesta?

    -

    Los organismos de la UE deben contestar a tu solicitud dentro de 15 días laborales (casi tres semanas o poco más si hay fiestas oficiales en este lapso de tiempo).

    -

    Podrías también obtener un acuse de recibo antes de recibir la respuesta final.

    -

    En casos excepcionales, por ejemplo cuando solicites un gran número de documentos, puede ser aplicada a tu solicitud una extensión de 15 ulteriores días laborales. El sitio web de AsktheEU.org vigilará el cumplimiento de los plazos.

    - -

    13. ¿Qué pasa si no recibo una respuesta?

    -

    AsktheEU.org te enviará un correo si no recibes una oportuna respuesta. Las autoridades de la UE tienen 15 días laborales para contestar a tu solicitud. AsktheEU.org enviará automáticamente un mensaje a las autoridades públicas al transcurrir los 12 días laborales con el fin de recordarles el plazo para contestar. Si no hay respuesta deberás presentar una apelación. En la UE hay las llamadas “solicitudes confirmatorias” y se pueden enviar fácilmente por correo electrónico.

    - -

    14. ¿Qué pasa si recibo una respuesta que no me satisface?

    -

    Hay cierto número de casos en los que puedes estar insatisfecho con la respuesta a tu solicitud:

    -
      -
    • Sólo has recibido parte de la información que solicitaste (pero no un rechazo formal) o la información que te ha sido facilitada es irrelevante o no responde completamente a tu pregunta – ésta se llama “respuesta incompleta”;
      • -
    • Te han dicho que la información “no está en poder” de aquel organismo;
      • -
    • Te ha sido concedido acceso parcial pero parte de la información ha sido ocultada sobre la base del Reglamento 1049/2001 (véase también el Punto 14 más abajo);
      • -
    • Te han denegado el acceso a la información o a los documentos que has solicitado (véase también el Punto 14 más abajo);
      • -
    • No has recibido ninguna respuesta en absoluto (“silencio administrativo” o “denegación muda”).
      • -
    -

    Tendrás la posibilidad de “clasificar” tu respuesta según una lista de categorías. Si no sabes como hacerlo te ayudaremos.

    -

    Si piensas que la respuesta es incorrecta puedes presentar una apelación que es formalmente llamada “solicitud confirmatoria”. Véase el Punto 15 para más informaciones sobre el tema.

    -

    Si piensas que tu reclamo ha sido mal gestionado o que tú has sido tratado groseramente, puedes presentar una reclamación al Defensor del Pueblo Europeo.

    - -

    15. ¿Cuáles posibles razones autorizarían una denegación de la información solicitada?

    -

    Las reglas de acceso a los documentos de la UE, así como dispuesto por el Reglamento 1049/2001, prevén unas cuantas razones que legitiman a no divulgar una información.

    -

    Conocidas como “excepciones”, estas razones protegen el derecho a la privacidad y algunos intereses públicos. La lista incluye:

    -
      -
    • seguridad pública;
      • -
    • defensa y asuntos militares;
      • -
    • elaciones internacionales;
      • -
    • política financiera, monetaria o económica de la Comunidad o de un Estado Miembro;
      • -
    • intereses comerciales de una persona física o jurídica, incluida la propiedad intelectual;
      • -
    • procedimientos judiciales y asesoramiento jurídico;
      • -
    • objetivo de actividades de inspección, investigación y auditoría;
      • -
    • asuntos sobre los que no haya sido todavía tomada una decisión;
      • -
    -

    Estas excepciones deben ser aplicadas con moderación y solamente si hay un riesgo previsible de perjudicar uno de los mencionados intereses protegidos. En muchos casos la UE debe considerar la potencial importancia del conocimiento de la información por parte del público. Este se conoce también como “interés público” en la información.

    -

    Si se te deniega información, Access Info Europe está dispuesto a aconsejarte sobre si tienes motivos para presentar una apelación.

    - -

    16. Apelaciones: Solicitudes Confirmatorias

    -

    Si no estás satisfecho con la respuesta a tu solicitud puedes apelarte a una autoridad superior en el proceso de toma de decisiones administrativas. Puedes hacerlo con una “solicitud confirmatoria” con la cual esencialmente se pide a la UE de reconsiderar su decisión de no proporcionarte la información.

    -

    Vale la pena intentar el proceso de apelación ya que termina en la expedición de más información – a veces, toda.

    -

    Para presentar una “solicitud confirmatoria” solo tienes que responder a la persona quien te denegó la información, estipulando claramente que estas presentando una “solicitud confirmatoria”. La institución debería encargarse del resto.

    - -

    17. ¿Puedo reutilizar la información recibida?

    -

    En general, los documentos producidos por la UE son “públicos” en el sentido de que están creados para nosotros, con el dinero de los contribuyentes europeos. Por lo tanto tendrías que ser libre de utilizar los documentos que recibes y la información que contienen.

    -

    En caso de duda, especialmente si tienes pensado utilizar el material para propósitos comerciales, pregunta al organismo europeo que ha expedido la información.

    - -

    Moderación de las solicitudes

    - -

    18. ¿Cómo se moderan las solicitudes y los comentarios?

    -

    Animamos a los ciudadanos a que realicen solicitudes y ofrecemos la posibilidad de que tú u otras personas inserten comentarios en tus consultas.

    -

    Nuestro equipo de empleados y voluntarios consulta los contenidos con regularidad y nos reservamos el derecho de eliminar declaraciones poco apropiadas, como las de naturaleza ofensiva o potencialmente difamatoria.

    -

    Asimismo, tú puedes denunciar contenidos inadecuados si los encuentras.

    - -

    19. ¿Es posible mantener la confidencialidad de mi solicitud hasta la publicación de mi artículo?

    -

    AskTheEU.org está diseñada para realizar solicitudes públicas. Todas las respuestas que recibimos se publican automáticamente la página web para que todo el mundo las pueda consultar.

    -

    Si tú eres un periodista, una ONG u otra persona que desea mantener el carácter confidencial de tu consulta hasta que hayas escrito tu artículo o por otras razones, tienes que enviar la solicitud de acceso a documentos directamente al organismo de la UE, no a través de este sitio web.

    - -

    20. He obtenido la respuesta a una solicitud directamente a través de un organismo de la UE; ¿puedo compartirla en este sitio?

    -

    Lamentamos decirle que no es posible. AsktheEU.org archiva las solicitudes realizadas a través del sitio pero no pretende ser un archivo de todas las solicitudes de información. No se permite cargar otras solicitudes en esta página puesto que no podemos verificar si las respuestas proceden efectivamente de un organismo de la UE.

    -

    Si desea hacer pública una respuesta, tiene que volver a realizar la solicitud a través de AskTheEU.org.

    -
    diff --git a/lib/views/help/requesting.html.erb b/lib/views/help/requesting.html.erb index c9ffb07..28e55fd 100644 --- a/lib/views/help/requesting.html.erb +++ b/lib/views/help/requesting.html.erb @@ -1,157 +1,286 @@ -<% @title = "Request Guide" %> +<% @title = "Making requests" %> -
    -

    REQUEST GUIDE

    -

    HOW TO REQUEST

    -
    +<%= render :partial => 'sidebar' %> +
    -
    +

    <%= @title %> #

    +
    -<%= render :partial => 'sidebar' %> +
    I'm not sure which authority to make my request to, how can I find out? #
    + +
    +

    It can be hard to untangle government's complicated structured, and work out +who knows the information that you want. Here are a few tips: +

      +
    • Browse or search <%= site_name %> looking for similar requests to yours.
      • +
    • When you've found an authority you think might have the information, use +the "home page" link on the right hand side of their page to check what they do +on their website.
      • +
    • Contact the authority by phone or email to ask if they hold the kind of +information you're after.
      • +
    • Don't worry excessively about getting the right authority. If you get it +wrong, they ought to advise you who to make the request to instead. +
      • +
    • If you've got a thorny case, please contact us for help.
      • +
    + +
    + + + +
    You're missing the public authority that I want to request from! #
    + +
    +

    Please contact us with the name of the public authority and, +if you can find it, their contact email address for Freedom of Information requests. +

    +

    If you'd like to help add a whole category of public authority to the site, we'd love +to hear from you too. +

    + +
    + +
    Why do you include some authorities that aren't formally subject to FOI?#
    + +
    +

    <%= site_name %> lets you make requests for information to a range of +organisations:

    + +
      +
    • Those formally subject to the FOI Act
      • +
    • Those formally subject to the Environmental Regulations (a less well + defined group)
      • +
    • Those which voluntarily comply with the FOI Act
      • +
    • Those which aren't subject to the Act but we think should be, on grounds + such as them having significant public responsibilities. +
      • +
    + +

    In the last case, we're using the site to lobby for expansion of the +scope of the FOI Act. Even if an organisation is not legally obliged to respond +to an FOI request, they can still do so voluntarily. +

    + +
    + +
    Why must I keep my request focused?#
    + +
    + +

    +Please put in your request only what is needed so that someone can +easily identify what information you are asking for. Please do +not include any of the following: +

    + +
      +
    • arguments about your cause
      • +
    • statements that could defame or insult others
      • +
    + +

    +If you do, we may have to remove your request to avoid problems with +libel law, which is a pain for both you and us. Short, succinct messages +make it easier for authorities to be clear what information you are +requesting, which means you will get a reply more quickly. +

    + +

    +If you want information to support an argument or campaign, Freedom of +Information is a powerful tool. Although you may not use this site to +run your campaign, we encourage you to use it to get the information you +need. We also encourage to run your campaign elsewhere - one effective +and very easy way is to <%= link_to 'start your own blog', +"http://wordpress.com/"%>. You are welcome to link to your campaign +from this site in an annotation to your request (you can make +annotations after submitting the request). +

    + +
    + +
    Does it cost me anything to make a request?#
    + +
    + +

    Making an FOI request is nearly always free.

    + +

    Authorities often include unnecessary, scary, boilerplate in +acknowledgement messages saying they "may" charge a fee. Ignore such notices. +They hardly ever will actually charge a fee. If they do, they can only charge you if +you have specifically agreed in advance to pay. More + details from the Information Commissioner. +

    + +

    Sometimes an authority will refuse your request, saying that the cost +of handling it exceeds £600 (for central government) or £450 (for all other +public authorities). At this point you can refine your +request. e.g. it would be much cheaper for an authority to tell you the amount +spent on marshmallows in the past year than in the past ten years. +

    + +
    + + + +
    How quickly will I get a response? #
    + +
    +

    By law, public authorities must respond promptly to +requests. +

    + +

    Even if they are not prompt, in nearly all cases they must respond within +20 working days. If you had to clarify your request, or they are a school, +or one or two other cases, then they may have more time +(full details). + +

    <%= site_name %> will email you if you don't get a timely response. You can +then send the public authority a message to remind them, and tell them if they +are breaking the law.

    + +
    + +
    What if I never get a response?#
    + +
    +

    There are several things you can do if you never get a response.

    +
      +
    • Sometimes there has been a genuine problem and the authority never + received the request. It is worth telephoning the authority and politely + checking that they received the request. It was sent to them by email. +
      • +
    • If they have not received it, the problem is most likely due to + "spam filters". Refer the authority to the measures in the answer + 'I can see a request on <%= site_name %>, but we never got it by email!' + in the FOI officers section of this help. +
      • +
    • If you're still having no luck, then you can ask for an internal review, + and then complain to the Information Commissioner about the authority. + Read our page 'Unhappy about the response you got?'. +
    +
    + +
    What if I'm not satisfied with the response? #
    +
    If you didn't get the information you asked for, or you didn't get it in time, +then read our page 'Unhappy about the response you got?'. +
    + +
    It says I can't re-use the information I got!#
    +
    +

    Authorities often add legal boilerplate about the +"Re-Use of Public Sector +Information Regulations 2005", which at first glance implies you may not +be able do anything with the information. +

    + +

    You can, of course, write articles about the information or summarise it, or +quote parts of it. We also think you should feel free to republish the +information in full, just as we do, even though in theory you might not be +allowed to do so. See our policy on copyright.

    + +
    + +
    Can you tell me more of the nitty gritty about the process of making requests? #
    + +
    +

    Have a look at the +access to official information +pages on the Information Commissioner's website.

    + +

    If you're requesting information from a Scottish public authority, +the process is very similar. There are differences around time +limits for compliance. +See the Scottish +Information Commissioner's guidance for details.

    +
    + +
    Can I request information about myself? #
    + +
    +

    No. Requests made using <%= site_name %> are public, made under the Freedom of +Information Act, and cannot help you find information about a private +individual.

    + +

    If you would like to know what information a public +authority holds about yourself, you should make a "Subject Access Request" in +private using Data Protection law. The leaflet "How to access your information" (on the Information Commissioner's +website) explains how to do this.

    + +

    If you see that somebody has included personal information, perhaps +unwittingly, in a request, please contact us +immediately so we can remove it.

    +
    + + +
    I'd like to keep my request secret! (At least until I publish my story) #
    + +

    <%= site_name %> is currently only designed for public requests. All +responses that we receive are automatically published on the website for anyone +to read.

    +

    You should contact the public authority directly if you would like to +make a request in private. If you're interested in buying a system which helps +you manage FOI requests in secret, then contact us. +

    +
    + +
    Why can I only request information about the environment from some authorities? #
    + +
    +

    Some public authorities, such as South East Water, +don't come under the Freedom of Information Act, but do come under another law called +the Environmental Information Regulations (EIR). +

    + +

    It's a very similar law, so you make a request +to them using <%= site_name %> in just the same way as an FOI request. The only +difference is that on the page where your write you request, it reminds you +that you can only request "environmental information" and tells you what that +means. It is quite broad. +

    + +

    You can, of course, request environmental information from other +authorities. Just make a Freedom of Information (FOI) request as normal. The +authority has a duty to work out if the Environmental Information Regulations +(EIR) is the more appropriate legislation to reply under. +

    +
    + +
    Can I make the same to request to lots of authorities, e.g. all councils? #
    + +
    We ask you to first send a test version of your request to a few +authorities. Their responses will help you improve the wording of your request, +so that you get the best information when you send the request to all of +the authorities. There is currently no automated system for sending the request +to the other authorities, you must copy and paste it by hand. + +
    + +
    I made a request off the site, how do I upload it to the archive?#
    + +
    <%= site_name %> is an archive of requests made through the site, +and does not try to be an archive of all FOI requests. We'll never support uploading +other requests. For one thing, we wouldn't be able to verify that other +responses actually came from the authority. If this really matters to you, +you can always make the same request again via <%= site_name %>. +
    + +
    How do you moderate request annotations? #
    + +
    +

    Annotations on <%= site_name %> are to help +people get the information they want, or to give them pointers to places they +can go to help them act on it. We reserve the right to remove anything else. +

    +

    Endless, political discussions are not allowed. +Post a link to a suitable forum or campaign site elsewhere.

    +
    + +
    + +

    Next, read about your privacy --> + +

    -
    -

    This section tells you how to make a request for EU documents. We answer some Frequently Asked Questions and offer you some tips on how to make effective requests which will get you the information you need.

    - - - -

    Making Requests

    - -

    1. Do I have the right to make a request?

    -

    EU citizens and residents have the right, protected by law, to ask for EU bodies for documents and to receive answers. Non-citizens and non-residents can also ask for documents but cannot appeal to the courts. Everyone has a right of appeal initial refusals and also to appeal to the EU Ombudsman.

    -

    NGOs, businesses and other “legal persons” have the same right to ask for documents and appeal to the Ombudsman, but they must have a registered office in an EU Member State in order to appeal to the Courts.

    - -

    2. What can I ask for?

    -

    The right to access EU documents is guaranteed by the Treaty on the Functioning of the European Union (Article 15) and by the Charter of Fundamental Rights of the European Union (Article 42). These provisions form the basis of Regulation 1049/2001 regarding access to Parliament, Council and Commission documents.

    -

    When you formulate your request think what kind of documents will contain the information you are looking for, because public officials in the EU are technically not obliged to create a new document in response to a request.

    -

    The exception to this is environmental matters where requesters have a more extensive right to information, which is not limited only to “documents”. This is because access to environmental information is covered by an additional legal regime, the Aarhus Directive on public access to environmental information.

    - -

    3. Who can I ask?

    -

    You have a right to access documents held by all EU institutions, bodies, and agencies. And they have the obligation to answer your request within 15 working days.

    -

    So the right applies to the European Commission, the European Parliament, the Council of the European Union and most other EU offices, bodies and agencies. For some EU bodies such as the European Central Bank, however, the right only applies to the administrative functions of those bodies.

    -

    <%= link_to 'Click here to see the full list', list_public_bodies_default_path %>.

    - -

    4. Why should I ask the EU?

    -

    In a healthy democracy the public knows what our governments are doing.

    -

    The European Union is an integral part of the government structures in the European area. It is increasingly influential in every aspect of our daily lives and we should know what it is doing. It has been estimated that up to 50% of national laws originate from Brussels, with the figure rising to 70% when it comes to economic policies.

    -

    But at present, most people have only a vague idea about what the EU really does. There are over 500 million people in the EU area but the EU institutions receive only about 10,000 requests for documents per year. That’s just one request per 50,000 people. Of course, some information is available on websites, but it’s not enough. If the European public is going to hold the EU to account and to participate in decision-making, we need more information.

    -

    AsktheEU.org is designed to help members of the public find out more about what the EU is doing and to get access to information of use to you so that you can use it to engage in public debates and contribute to better decisions being taken at the EU level.

    - -

    Finding EU Bodies

    - -

    5. What if I don’t know which body to ask?

    -

    If you have a question but are not sure which public body might hold the information you want, try the following:

    -
      -
    • Browse or search AsktheEU.org looking for similar requests to yours.
      • -
    • Browse and read the descriptions of each public body to see what they do.
      • -
    • When you have found the body you think might have the information you want, use the "home page" link to check its website.
      • -
    • Don't worry excessively about getting the right body. If you get it wrong, they should advise you who to ask, or forward the request on to the correct body.
      • -
    • If you are still not sure, please contact us for help.
      • -
    - -

    Languages

    - -

    6. Which languages can I use?

    -

    You have a right to ask in any of the 23 official and working languages of the EU: Bulgarian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish and Swedish.

    -

    The EU says Due to time and budgetary constraints, relatively few working documents are translated into all languages. The European Commission employs English, French and German in general as procedural languages, whereas the European Parliament provides translation into different languages according to the needs of its Members.

    -

    With AsktheEU.org we provide support (so far) in four of the most widely spoken languages: English, French, German, and Spanish. If you want to help be a volunteer translator for expanding this list and for translating answers into other languages, write to us at team@asktheeu.org.

    - -

    Tips for Requests

    - -

    7. What makes a good request?

    -

    Please put in your request only what is needed so that someone can easily identify the documents which contain the information you are asking for.

    -

    Short, succinct messages make it easier for EU public officials to identify the information you are requesting, which means you will get a reply more quickly.

    -

    A well-formulated request also gives public officials fewer reasons to reject your request on the grounds that it is too vague or not clear. But don’t worry about making it perfect: the EU body should come back to you for a clarification if they have not understood your request.

    -

    Please do not include any of the following:

    -
      -
    • Arguments about a particular issue or cause;
      • -
    • Statements that could defame or insult others;
      • -
    • Offensive language.
      • -
    -

    If you do, we may have to remove your request. We will let you know if we have done this and are always ready to discuss case by case.

    - -

    8. Can I ask for information about myself?

    -

    You should not use AsktheEU.org to get access to personal information about yourself. If you are asking for information about yourself, use the EU’s Data Protection rules. Click here for more information.

    - -

    9. Why does the request form have the line about asking for documents?

    -

    At the EU level there is a right of access to documents rather than information. In practice there is little difference, but we include the phrase about documents as otherwise the request might be processed under the Code of Good Administrative Procedure which does refer to the “right to information” but which does not have the same timelines nor appeals possibilities.

    - -

    10. Can I send the same request to several bodies?

    -

    You can ask for the same document from more than one body, although its best to start with the body most likely to hold the information you need.

    -

    If that body does not hold all the relevant documents, they should refer you to the relevant bodies.

    -

    There is currently no automated system for sending the request to the other authorities, you need to copy and paste it by hand.

    - -

    Answers & Appeals

    - -

    11. Will I have to pay?

    -

    Submitting your request for documents is always free of charge.

    -

    Receiving information in electronic format is free of charge.

    -

    EU bodies can charge you for “the cost of producing and sending copies” (Regulation 1049/2001). But these must not exceed the actual cost of photocopying and postage. You will always be notified before being charged so do not worry about this now and go ahead with your request!

    - -

    12. When will I get an answer?

    -

    EU bodies should answer your requests within 15 working days (about three weeks or a little more if there are public holidays during that time).

    -

    You might also get an acknowledgement before you get a final answer.

    -

    In exceptional cases, for example when you ask for a large number documents, an extension of 15 further working days can be applied to your request. The AsktheEU.org website will keep a track of this.

    - -

    13. What happens if I don’t get an answer?

    -

    AsktheEU.org will email you if you don't get a timely response. EU authorities have 15 working days to answer your request. AsktheEU.org will automatically send the public authority a message after 12 working days have passed in order to remind them of the deadlines for answering. If there is no response to this, you should submit an appeal. In the EU these are called “confirmatory applications” and can be easily done via email.

    - -

    14. What if I get an answer but I am not happy with it?

    -

    There are a number of ways in which you can be disappointed with the answer to an information request:

    -
      -
    • You only get part of the information you asked for (but no formal refusal) or the information you are given is irrelevant or does not quite correspond to your question - this is called an “incomplete answer”;
      • -
    • You are told that the information “is not held” by that government department;
      • -
    • You are granted partial access but some information is withheld on the basis of exceptions from the EU’s Regulation 1049/2001 (see also Point 14 below);
      • -
    • You are refused access to all the information or documents that you asked for (see also Point 14 below);
      • -
    • You don’t get any reply at all (“administrative silence” or a “mute refusal”).
      • -
    -

    You will be given the chance to “classify” your answer according to a list of categories. If you are not sure how to do this, we will help you.

    -

    If you think that the answer was wrong in some way, you can file an appeal, which is formally called a “confirmatory application”. See Point 15 for more on this.

    -

    If you think your complaint was badly handled, or you were treated rudely, you can file a complaint with the European Ombudsman.

    - -

    15. What are the possible reasons for refusing to answer my request?

    -

    The EU access to documents rules, as set out in Regulation 1049/2001, include a number of reasons for not giving out information.

    -

    Known as “exceptions”, these reasons are to protect the right to privacy and to protect certain public interests. The list includes:

    -
      -
    • public security,
      • -
    • defence and military matters,
      • -
    • international relations,
      • -
    • the financial, monetary or economic policy of the Community or a Member State;
      • -
    • commercial interests of a natural or legal person, including intellectual property,
      • -
    • court proceedings and legal advice,
      • -
    • the purpose of inspections, investigations and audits
      • -
    • the decision-making process
      • -
    -

    These exceptions have to be applied narrowly and should only be applied if there is a foreseeable risk of harm to one of those protected interests. In many cases the EU must consider the potential importance of the public knowing the information. This is also referred to as the “public interest” in that information.

    -

    If you are refused information, Access Info Europe is ready to advise you on whether you might have a good case for presenting an appeal.

    - -

    16. Appeals: Confirmatory Applications

    -

    If you are unhappy with the response to a request, you can appeal to the next level in the administrative decision-making process. This is called a “confirmatory application” and essentially the EU is asked to reconsider its decision not to give you the information.

    -

    It is worth trying the appeal process as it often results in the release of more information – sometimes even all of it.

    -

    To submit a confirmatory application, you just need to reply to the person who denied you the information, stating clearly that you are submitting a confirmatory application. The institution should do the rest.

    -

    When you go to make the appeal, AsktheEU.org will give you more detailed guidance, and Access Info Europe can help you formulate your confirmatory application.

    - -

    17. Can I re-use the information I get?

    -

    In general, documents created by EU bodies are “public” in the sense that they were created for us, with European tax payer’s money. So you should be free to use the documents which you receive and the information they contain.

    -

    In case of doubt, especially if you plan to use the material for commercial purposes, ask the EU body which released the information.

    - -

    Request Moderation

    - -

    18. How are requests and comments moderated?

    -

    We encourage the public to make requests and we make it possible for you and others to comment on your requests.

    -

    Our team of staff and volunteers will check the content regularly and we reserve the right to remove inappropriate statements, such as those which are abusive or potentially defamatory.

    -

    You can also report inappropriate material if you see it.

    - -

    19. Can I keep my request confidential until I release my story/article?

    -

    AsktheEU.org is designed for public requests. All responses that we receive are automatically published on the website for anyone to read.

    -

    If you are a journalist, NGO, or other person who wants to keep the answer private until you have written your story or for other reasons, you should send your access to documents request directly to the EU body, not via this website.

    - -

    20. I have the response to a request filed directly with an EU body; can I share it here?

    -

    Sorry, but no. AsktheEU.org is an archive of requests made through the site, and does not try to be an archive of all FOI requests. We do not support uploading other requests because we cannot verify that the responses actually came from an EU body.

    -

    If you want to make the response public, you would need to make the same request again via AskTheEU.org.

    -
    diff --git a/lib/views/help/right_to_know.de.html.erb b/lib/views/help/right_to_know.de.html.erb deleted file mode 100644 index 892bdbc..0000000 --- a/lib/views/help/right_to_know.de.html.erb +++ /dev/null @@ -1,11 +0,0 @@ -<% @title = "Ihr Recht zu wissen" %> -
    -

    Ihr Recht zu wissen

    -

    WILLKOMMEN BEI ASKTHEEU.ORG!

    -
    - -<%= render :partial => 'sidebar' %> - -
    -

    Wir sind bald für Sie da!

    -
    \ No newline at end of file diff --git a/lib/views/help/right_to_know.html.erb b/lib/views/help/right_to_know.html.erb deleted file mode 100644 index 2cedd00..0000000 --- a/lib/views/help/right_to_know.html.erb +++ /dev/null @@ -1,11 +0,0 @@ -<% @title = "Your Right to Know" %> -
    -

    Your Right to Know

    -

    WELCOME TO ASKTHEEU.ORG!

    -
    -<%= render :partial => 'sidebar' %> - -
    - -

    Text coming soon...

    -
    diff --git a/lib/views/help/unhappy.html.erb b/lib/views/help/unhappy.html.erb deleted file mode 100644 index 768af83..0000000 --- a/lib/views/help/unhappy.html.erb +++ /dev/null @@ -1,67 +0,0 @@ -<% @title = "Unhappy about the response you got?" %> - -

    Unhappy about the response you got?

    - -

    If ...

    -
      -
    • You didn't get a reply within 15 working days;
      • -
    • You did not get all of the information that you requested; or
      • -
    • Your request was refused, but with no reasoning based on the exceptions included in Regulation 1049/2001
      • -
    - -

    ... you can

    -
      -
    1. Make an appeal (confirmatory application) by replying back to the same EU authority, telling them why you are unsatisfied with their reply.
      2. -
    2. If that doesn't help, complain to the European Ombudsman.
      3. -
    3. If you can find a lawyer who has done the bar in an EU country, go to the European Court of Justice, to the General Court.
      4. -
    - -

    1. Make an appeal (confirmatory application)

    - -

    -<% if !@info_request.nil? %> - <%= link_to "Request an internal review", show_response_no_followup_url(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup" %> and then write a message asking the authority to review your request. -<% else %> - At the bottom of the relevant request page on <%= site_name %> choose "make an appeal” . Then write a message asking for a review of the decision by the EU body not to grant you the information requested. -<% end %> -

    - -

    Appeals should be processed within 15 working days, and then the EU body should write and let you know the results of the “confirmatory application”, unless they apply another 15 working day extension. You will then either get the information that you originally requested, or you will be told that they are sticking with, or confirming, their original decision.

    - -

    2. Complaining to the European Ombudsman

    - -

    If you are still unhappy after the EU institution, office, body or agency has replied to your appeal (confirmatory application), or in the event that they fail to reply at all, you can then complain to the European Ombudsman. To do this fill in the form on the Ombudsman's website.

    - -

    To make it easier to send the relevant information to the European Ombudsman, either include a link to your request -<% if !@info_request.nil? %> - <%=h request_url(@info_request) %> -<% else %> - on <%= site_name %> -<% end %> -in your complaint or print out the whole page of your request and all attachments.

    - -

    <%= site_name %> has no special facilities for handling a request at this stage - it passes into the European Ombudsman's system. You can, however, make comments about the progress of your complaint on this site, in order to keep other people informed.

    - -

    The European Ombudsman's decisions are not legally binding on the institution, but they are usually taken into account by the EU bodies. Resolving a conflict in this way is also free, easy and fast.

    - -

    3. European Court of Justice

    - -

    The advantage of appealing in this way is that the Court’s decision is legally binding on an institution. This means that the European Court of Justice can annul a decision refusing public access to documents, thereby obliging the institution holding the documents to review the request for public access.

    - -

    However, appeals to the European Court of Justice can take time (around 2 years), and since it requires the assistance of a lawyer registered at the bar in one of the 27 Member States it can also be expensive. Still, it is worth considering because legal challenges contribute to the long term development of the right of access to information and help to create jurisprudence on how the right of access to documents should be implemented in practice.

    - -

    4. Think laterally!

    - -
      -
    • Make a new access to information request for summary information, or for documentation relating indirectly to matters in your refused request. <%= link_to 'Ask us', help_contact_path %> for ideas if you're stuck.
      • - -
    • If any other public authorities or publicly owned companies are involved, - then make requests to them.
      • - -
    • Talk to civil society organisations, journalists or researchers who are interested in a similar issue to yours for ideas.
      • - -
    • Write to your MEPs or other politicians and ask for their help in finding the answer.
      • -
    - - - diff --git a/lib/views/layouts/default.html.erb b/lib/views/layouts/default.html.erb deleted file mode 100644 index 5a2578e..0000000 --- a/lib/views/layouts/default.html.erb +++ /dev/null @@ -1,147 +0,0 @@ - - - - - <%= csrf_meta_tags %> - - <% if @title %> - <%=@title%> - <%= site_name %> - <% else %> - <%= site_name %> - <%= _('Make and browse Freedom of Information (FOI) requests') %> - <% end %> - - - <%= render :partial => 'layouts/favicon' %> - - <%= render :partial => 'general/stylesheet_includes' %> - <% if is_admin? %> - <%= stylesheet_link_tag "admin", :title => "Main", :rel => "stylesheet" %> - <% end %> - - <%= javascript_include_tag "application" %> - <% if @profile_photo_javascript %> - <%= javascript_include_tag "profile-photos" %> - <%= stylesheet_link_tag "jquery.Jcrop.min.css" %> - <% end %> - <% if is_admin? %> - <%= javascript_include_tag "bootstrap-dropdown" %> - <% end %> - - <% if @feed_autodetect %> - <% for feed in @feed_autodetect %> - - <% if feed[:has_json] %> - - <% end %> - <% end %> - <% end %> - <% if @has_json %> - - <% end %> - - <% if @no_crawl %> - - <% end %> - <% if AlaveteliConfiguration::responsive_styling || params[:responsive] %> - - <% end %> - - <%= render :partial => 'general/before_head_end' %> - - <% if params[:action] == 'frontpage' %> - - <% else %> - - <% end %> - - <% if AlaveteliConfiguration::force_registration_on_new_request && !@user %> - <%= javascript_include_tag 'fancybox.js' %> - - <% end %> - -<% if is_admin? %> - <%= render :partial => 'admin_general/admin_navbar' %> -<% end %> - -
    - <% popup_banner = render(:partial => "general/popup_banner").strip %> - <% if popup_banner.present? and ! @render_to_file %> - - <% end %> - - <% if AlaveteliConfiguration::responsive_styling || params[:responsive] %> - <%= render :partial => 'general/responsive_header' %> - <% else %> - <%= render :partial => 'general/header' %> - <% end %> - -
    -
    - <% if flash[:notice] %> -
    <%= flash[:notice] %>
    - <% end %> - <% if flash[:error] %> -
    <%= flash[:error] %>
    - <% end %> - -
    " class="controller_<%= controller.controller_name %>"> - <%= yield :layout %> -
    -
    -
    -
    - - <% if AlaveteliConfiguration::responsive_styling || params[:responsive] %> - <%= render :partial => 'general/responsive_footer' %> - <% else %> - <%= render :partial => 'general/footer' %> - <% end %> - -
    - - <% - unless AlaveteliConfiguration::ga_code.empty? || (@user && @user.super?) %> - - - - <% end %> - - <%= render :partial => 'general/before_body_end' %> - - diff --git a/lib/views/layouts/no_chrome.html.erb b/lib/views/layouts/no_chrome.html.erb deleted file mode 100644 index ec2b966..0000000 --- a/lib/views/layouts/no_chrome.html.erb +++ /dev/null @@ -1,40 +0,0 @@ - - - - - <%= csrf_meta_tags %> - - <% if @title %> - <%=@title%> - <%= site_name %> - <% else %> - <%= site_name %> - <%= _('Make and browse Freedom of Information (FOI) requests') %> - <% end %> - - - <%= javascript_include_tag "application" %> - - <%= stylesheet_link_tag 'application', :title => "Main", :rel => "stylesheet" %> - <%= stylesheet_link_tag 'fonts', :rel => "stylesheet" %> - - - <%= render :partial => 'general/before_head_end' %> - - -
    -
    - <% if flash[:notice] %> -
    <%= flash[:notice] %>
    - <% end %> - <% if flash[:error] %> -
    <%= flash[:error] %>
    - <% end %> - -
    " class="controller_<%= controller.controller_name %>"> - <%= yield :layout %> -
    -
    -
    - - diff --git a/lib/views/outgoing_mailer/_followup_footer.de.text.erb b/lib/views/outgoing_mailer/_followup_footer.de.text.erb deleted file mode 100644 index 348289e..0000000 --- a/lib/views/outgoing_mailer/_followup_footer.de.text.erb +++ /dev/null @@ -1,2 +0,0 @@ -<%= _('Diese Nachricht und alle Antworten von {{public_body_name}} werden auf der {{site_name}} Internetseite veröffentlicht. Für weitere Informationen besuchen Sie bitte unsere speziell für EU-Beamte eingerichtete Seite {{help_url}}', :public_body_name => @info_request.public_body.name, :site_name => site_name, :help_url => help_officers_url) %> - diff --git a/lib/views/outgoing_mailer/_followup_footer.text.erb b/lib/views/outgoing_mailer/_followup_footer.text.erb deleted file mode 100644 index 9675e03..0000000 --- a/lib/views/outgoing_mailer/_followup_footer.text.erb +++ /dev/null @@ -1,2 +0,0 @@ -<%= _('This message and all replies from {{public_body_name}} will be published on the {{site_name}} website. For more information see our dedicated page for EU public officials at {{help_url}}', :public_body_name => @info_request.public_body.name, :site_name => site_name, :help_url => help_officers_url) %> - diff --git a/lib/views/outgoing_mailer/initial_request.de.text.erb b/lib/views/outgoing_mailer/initial_request.de.text.erb deleted file mode 100644 index 5fbcdbc..0000000 --- a/lib/views/outgoing_mailer/initial_request.de.text.erb +++ /dev/null @@ -1,13 +0,0 @@ -<%= @outgoing_message.body.strip %> - -------------------------------------------------------------------- - -<%= _('"Dies ist eine Anfrage auf Dokumentenzugangs unter Artikel 15 des Vertrags über die Arbeitsweise der Europäischen Union (AEUV) und, wo zutreffend, Verordnung 1049/2001 welche über die Internetsetite {{site_name}} gesendet wurde.', :site_name => site_name) %> - -<%= _('Bitte verwendet Sie dies Email-Adresse für alle Antworten zu folgender Anfrage: {{email}}', :email => @info_request.incoming_email) %> - -<%= _('Falls {{email_address}} die falsche Email-Adresse für Anfragen auf Dokumentenzugangs an {{public_body_name}} ist, teilen Sie dies dem {{site_name}} team bitte durch eine Email an team@asktheEU.org mit.', :email_address => @info_request.public_body.request_email, :public_body_name => @info_request.public_body.name, :site_name => site_name)%> - -<%= render :partial => 'followup_footer' %> - -------------------------------------------------------------------- diff --git a/lib/views/outgoing_mailer/initial_request.text.erb b/lib/views/outgoing_mailer/initial_request.text.erb index 05fde14..f755e39 100644 --- a/lib/views/outgoing_mailer/initial_request.text.erb +++ b/lib/views/outgoing_mailer/initial_request.text.erb @@ -1,12 +1,14 @@ -<%= @outgoing_message.body.strip %> +<%= raw @outgoing_message.body.strip %> ------------------------------------------------------------------- -<%= _('This is a request for access to information under Article 15 of the TFEU and, where applicable, Regulation 1049/2001 which has been sent via the {{site_name}} website.', :site_name => site_name) %> +<%= _('This is an FOI request done via the {{site_name}} website. This footer has been overriden by the sample Alaveteli theme.', :site_name => site_name) %> -<%= _('Please kindly use this email address for all replies to this request: {{email}}', :email => @info_request.incoming_email) %> +<%= _('Please use this email address for all replies to this request:')%> +<%= @info_request.incoming_email %> -<%= _('If {{email_address}} is the wrong address for information requests to {{public_body_name}}, please tell the {{site_name}} team on email team@asktheEU.org', :email_address => @info_request.public_body.request_email, :public_body_name => @info_request.public_body.name, :site_name => site_name)%> +<%= _('Is {{email_address}} the wrong address for {{type_of_request}} requests to {{public_body_name}}? If so, please contact us using this form:', :email_address => @info_request.public_body.request_email, :type_of_request => @info_request.law_used_full, :public_body_name => @info_request.public_body.name)%> +<%= new_change_request_url(:body => @info_request.public_body.url_name) %> <%= render :partial => 'followup_footer' %> diff --git a/lib/views/request/_act.html.erb b/lib/views/request/_act.html.erb deleted file mode 100644 index 673ef4d..0000000 --- a/lib/views/request/_act.html.erb +++ /dev/null @@ -1,14 +0,0 @@ -
    -

    <%= _("Act on this") %>

    -
    - <% tweet_link = "https://twitter.com/share?" + {:url => request.url, :via => AlaveteliConfiguration::twitter_username, :text => "'#{@info_request.title}'", :related => _('alaveteli_foi:The software that runs {{site_name}}', :site_name => site_name)}.to_query %> - <% link_to tweet_link do %> - <%= image_tag("twitter-16.png", :alt => "twitter icon") %> - <% end %> - <%= link_to _("Tweet this request"), tweet_link %> -
    -
    - <%= link_to _("Create a widget for this request"), new_request_widget_path(@info_request) %> -
    - -
    \ No newline at end of file diff --git a/lib/views/request/_sidebar.html.erb b/lib/views/request/_sidebar.html.erb deleted file mode 100644 index 6a43db7..0000000 --- a/lib/views/request/_sidebar.html.erb +++ /dev/null @@ -1,61 +0,0 @@ -
    -
    -

    <%= _('Follow this request') %>

    - - <% follower_count = TrackThing.count(:all, - :conditions => ["info_request_id = ?", @info_request.id]) + 1 %> -

    -

    <%= follower_count %>
    - -
    - <%= n_("There is {{count}} person following this request", - "There are {{count}} people following this request", - follower_count, - :count => follower_count) %> -
    -

    - <%= render :partial => 'track/tracking_links', :locals => { :track_thing => @track_thing, :own_request => @info_request.user && @info_request.user == @user, :location => 'sidebar' } %> - <%= render :partial => 'track/rss_feed', :locals => { :track_thing => @track_thing, :location => 'sidebar' } %> -
    - - <%= render :partial => 'request/act' %> - -
    - <% if @info_request.described_state != "attention_requested" %> -

    <%= _('Unsuitable?') %>

    - <% if @info_request.attention_requested %> - <% if @info_request.prominence == 'hidden' %> -

    <%= _("This request has prominence 'hidden'. You can only see it " \ - "because you are logged in as a super user.") %>

    - <% elsif @info_request.prominence == 'requester_only' %> - <%# The eccentric formatting of the following string is in order that it be identical - to the corresponding string in request/show.html.erb %> -

    <%= _('This request is hidden, so that only you the requester can see it. Please contact us if you are not sure why.', :url => help_requesting_path.html_safe) %>

    - <% else %> -

    <%= _('This request has been marked for review by the site administrators, who have not hidden it at this time. If you believe it should be hidden, please contact us.', :url => help_requesting_path.html_safe) %>

    - <% end %> - <% else %> -

    <%= _('Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).') %>

    -

    <%= _('If you believe this request is not suitable, you can report it for attention by the site administrators') %>

    - <%= link_to _("Report this request"), new_request_report_path(:request_id => @info_request.url_title) %> - <% end %> - <% end %> -
    - - <%= render :partial => 'request/next_actions' %> - - <% cache_if_caching_fragments(@similar_cache_key, :expires_in => 1.day) do %> - <% xapian_similar, xapian_similar_more = @info_request.similar_requests %> - <% if !xapian_similar.nil? && xapian_similar.results.size > 0 %> -

    <%= _('Similar requests')%>

    - <% for result in xapian_similar.results %> - <%= render :partial => 'request/request_listing_short_via_event', :locals => { :event => result[:model], :info_request => result[:model].info_request } %> - <% end %> - <% if xapian_similar_more %> -

    <%= link_to _("More similar requests"), similar_request_path(@info_request.url_title) %>

    - <% end %> - <% end %> - <% end %> - - -
    diff --git a/lib/views/track/_tracking_request_links.html.erb b/lib/views/track/_tracking_request_links.html.erb deleted file mode 100644 index 8649dd8..0000000 --- a/lib/views/track/_tracking_request_links.html.erb +++ /dev/null @@ -1,51 +0,0 @@ - -
    - <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", track_thing.info_request.id]) + 1 %> - <% if location == 'frontpage' %> -

    <%= link_to excerpt(track_thing.info_request.title, "", :radius => 70), request_url(track_thing.info_request) %>

    - <% end %> -
    -
    <%= follower_count %>
    -
    <%= n_("Person following this request", "People following this request", follower_count) %>
    -
    - - - <% - if @user - existing_track = TrackThing.find_existing(@user, track_thing) - end - %> - <% if own_request %> -

    <%= _('This is your own request, so you will be automatically emailed when new responses arrive.')%>

    - <% elsif existing_track %> - <% form_tag({:controller => 'track', :action => 'update', :track_id => existing_track.id}, :class => "feed_form feed_form_" + location) do %> -

    - <%= track_thing.params[:verb_on_page_already] %> - <%= hidden_field_tag 'track_medium', "delete" %> - <%= hidden_field_tag 'r', request.fullpath %> - <%= submit_tag _("unsubscribe") %> -

    - <% end %> - <% elsif track_thing %> -
    -
    - - <%= link_to _("I also want to know"), - do_track_url(track_thing) %> -
    -
    - - <% if location != 'frontpage' %> -
    -
    - <%= link_to image_tag("feed-16.png", :alt => ""), do_track_url(track_thing, 'feed') %> - <%= link_to (location == 'sidebar' ? _('RSS feed of updates') : _('RSS feed')), do_track_url(track_thing, 'feed') %> -
    - <% end %> - <% end %> - -
    -
    -
    - - diff --git a/lib/views/widgets/show.html.erb b/lib/views/widgets/show.html.erb deleted file mode 100644 index 68a3c39..0000000 --- a/lib/views/widgets/show.html.erb +++ /dev/null @@ -1,48 +0,0 @@ - - <%= stylesheet_link_tag "widget" %> - - - -
    -
    -
    -
    - <%= link_to @info_request.title, request_path(@info_request), :target => "_top" %> -
    -
    - <%= status_description(@info_request, @status) %> -
    -
    -
    -
    <%= @count %>
    -
    -
    - -
    - <% if @user_owns_request %> - - <%= _('This is your request') %> - - <% elsif @existing_track %> - <%= link_to update_url(:track_id => @existing_track.id, :track_medium => "delete", :r => show_user_profile_url(:url_name => @user.url_name)), :target => '_top', - :class => 'alaveteli-widget__bottom__action alaveteli-widget__button--unsubscribe' do %> - <%= _('Unsubscribe') %> - <% end %> - <% elsif @existing_vote %> - <%= link_to track_request_url(:url_title => @info_request.url_title, :feed => 'track'), :target => '_top', - :class => 'alaveteli-widget__bottom__action alaveteli-widget__button--sign-in-to-track' do %> - <%= _('I also want to know!') %> - <% end %> - <% elsif @user %> - <%= link_to do_track_path(@track_thing), :target => '_top', - :class => 'alaveteli-widget__bottom__action alaveteli-widget__button--create-track' do %> - <%= _('I also want to know!') %> - <% end %> - <% else %> - <%= form_tag request_widget_votes_url(@info_request), :method => 'post', :target => '_top' do %> - <%= submit_tag _('I also want to know!'), :class => 'alaveteli-widget__bottom__action alaveteli-widget__button--create-vote' %> - <% end %> - <% end %> -
    -
    - diff --git a/locale-theme/de/app.po b/locale-theme/de/app.po deleted file mode 100644 index 1d08dd0..0000000 --- a/locale-theme/de/app.po +++ /dev/null @@ -1,52 +0,0 @@ -# Frontpage -msgid "You have the right to ask European Union bodies for information,
    they are legally obliged to respond" -msgstr "Sie haben das Recht Informationen von sämtlichen EU-Behörden anzufragen.
    Diese sind verpflichtet Ihnen zu antworten. " - -msgid "About
    AsktheEU.org" -msgstr "Über
    AsktheEU.org" - -msgid "Find out who we are
    and how this website works" -msgstr "Finden Sie heraus wer wir sind und wie diese Internetseite funktioniert" - -msgid "More" -msgstr "Mehr" - -msgid "Make
    Your Request" -msgstr "Stellen Sie Ihre Anfrage" - -msgid "Ask a European Union body for information. (You will be asked to sign up/sign in first.)" -msgstr "Fragen Sie eine EU-Behörde nach Informationen. (Zu Beginn werden Sie gebeten sich anzumelden oder zu registrieren)" - -msgid "Request" -msgstr "Frag nach" - -msgid "Search
    Requests" -msgstr "Suchanfrage" - -msgid "See what others are
    asking and the answers they are getting." -msgstr "Sehen Sie sich an was andere Nutzer fragen und was wir Antworten sie erhalten." - -msgid "Search" -msgstr "Suche" - -msgid "EU institutions" -msgstr "EU-Institutionen" - -msgid "Video" -msgstr "Video" - -msgid "News" -msgstr "Neuigkeiten" - -msgid "View all news" -msgstr "Alle Neuigkeiten ansehen" - -msgid "Follow us" -msgstr "Folgen Sie uns" - -# Footer -msgid "Help Desk" -msgstr "Helpdesk" - -msgid "This website is powered by Alaveteli. Other original content was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence." -msgstr "Diese Seite wurde durch Alaveteli ermöglicht. Weitere Inhalte wurden von Access Info Europe entwickelt und unter der Creative Commons Attribution, Share Alike lizenziert." diff --git a/locale-theme/en/app.po b/locale-theme/en/app.po index 3f67b5d..d2da165 100644 --- a/locale-theme/en/app.po +++ b/locale-theme/en/app.po @@ -1,96 +1,7 @@ -msgid "" -"First, type in the name of the UK public authority you'd \n" -"
    like information from. By law, they have to respond\n" -" (why?)." -msgstr "" -"First, type in the name of the public authority you'd \n" -"
    like information from. By law, they have to respond\n" -" (why?)." +# Your theme's locale files will override the core locale files. This +# is a good place to put both translations specific to your theme, and +# "translations" of the core English words (e.g. you might want to +# call FOI "RTI" throughougout, like this: -msgid "Summary:" -msgstr "Subject:" - -msgid "a one line summary of the information you are requesting, \n\t\t\te.g." -msgstr "Try to be brief and specific, e.g." - -msgid "'Crime statistics by ward level for Wales'" -msgstr "\"Spending on agricultural subsidies by country\"" - -#: app/views/layouts/default.rhtml:15 msgid "Make and browse Freedom of Information (FOI) requests" -msgstr "Make and browse access to information requests" - -msgid " - view and make Freedom of Information requests" -msgstr " - view and make access to information requests" - -#: app/views/public_body/show.rhtml:26 -msgid "View FOI email address" -msgstr "View contact email address" - -#: app/views/public_body/show.rhtml:30 -msgid "Freedom of information requests to" -msgstr "Access to information requests to" - -#: app/views/public_body/show.rhtml:54 -msgid "Make a new Freedom of Information request to {{public_body}}" -msgstr "Make a new access to information request to {{public_body}}" - -#: app/views/public_body/show.rhtml:76 -msgid "Freedom of Information requests made using this site" -msgstr "Access to information requests made using this site" - -#: app/views/public_body/show.rhtml:77 -msgid "Nobody has made any Freedom of Information requests to {{public_body_name}} using this site yet." -msgstr "Nobody has made any access to information requests to {{public_body_name}} using this site yet." - -#: app/views/public_body/show.rhtml:85 -msgid "Search within the %d Freedom of Information requests to %s" -msgid_plural "Search within the %d Freedom of Information requests made to %s" -msgstr[0] "Search within the %d access to information requests to %s" -msgstr[1] "Search within the %d access to information requests made to %s" - -#: app/views/public_body/show.rhtml:87 -msgid "%d Freedom of Information request to %s" -msgid_plural "%d Freedom of Information requests to %s" -msgstr[0] "%d access to information request to %s" -msgstr[1] "%d access to information requests to %s" - -#: app/views/public_body/show.rhtml:118 -msgid "Freedom of Information requests made" -msgstr "Access to information requests made" - -#: app/views/public_body/show.rhtml:120 -msgid "The search index is currently offline, so we can't show the Freedom of Information requests that have been made to this authority." -msgstr "The search index is currently offline, so we can't show the access to information requests that have been made to this authority." - -#: app/views/public_body/view_email.rhtml:3 -msgid "FOI email address for {{public_body}}" -msgstr "Contact email address for {{public_body}}" - -#: app/views/public_body/view_email_captcha.rhtml:1 -msgid "View FOI email address for '{{public_body_name}}'" -msgstr "View contact email address for '{{public_body_name}}'" - -#: app/views/public_body/view_email_captcha.rhtml:3 -msgid "View FOI email address for {{public_body_name}}" -msgstr "View contact email address for {{public_body_name}}" - -#: app/views/public_body/view_email_captcha.rhtml:5 -msgid "To view the email address that we use to send FOI requests to {{public_body_name}}, please enter these words." -msgstr "To view the email address that we use to send requests to {{public_body_name}}, please enter these words." - -#: app/views/public_body/list.rhtml:28 -msgid "Are we missing a public authority?." -msgstr "Are we missing an EU body?." - -#: app/views/public_body/list.rhtml:31 -msgid "List of all authorities (CSV)" -msgstr "List of all EU bodies (CSV)" - -#: app/views/public_body/list.rhtml:35 -msgid "Public authorities - {{description}}" -msgstr "European Union bodies - {{description}}" - -#: app/views/public_body/list.rhtml:37 -msgid "Public authorities" -msgstr "European Union bodies" +msgstr "Make and browse Right to Know (RTI) requests" \ No newline at end of file diff --git a/locale-theme/es/app.po b/locale-theme/es/app.po deleted file mode 100644 index b0c2cc6..0000000 --- a/locale-theme/es/app.po +++ /dev/null @@ -1,45 +0,0 @@ -# Frontpage -msgid "You have the right to ask European Union bodies for information,
    they are legally obliged to respond" -msgstr "Tienes derecho a pedir información a la Unión Europea,
    y ellos están obligados por ley a responder" - -msgid "About
    AsktheEU.org" -msgstr "Acerca de
    AsktheEU.org" - -msgid "Find out who we are
    and how this website works" -msgstr "Descubre quiénes
    somos y cómo funciona esta web" - -msgid "More" -msgstr "Más" - -msgid "Make
    Your Request" -msgstr "Haz
    tu solicitud" - -msgid "Ask a European Union body for information. (You will be asked to sign up/sign in first.)" -msgstr "Solicita información a un organismo de la UE. (Tendrás que registrarte/apuntarte primero.)" - -msgid "Request" -msgstr "Solicitar" - -msgid "Search
    Requests" -msgstr "Buscar
    solicitudes" - -msgid "See what others are
    asking and the answers they are getting." -msgstr "Mira lo que preguntan otros y las respuestas a sus preguntas." - -msgid "Search" -msgstr "Buscar" - -msgid "EU institutions" -msgstr "Organismos de la UE" - -msgid "Video" -msgstr "Vídeo" - -msgid "News" -msgstr "Noticias" - -msgid "View all news" -msgstr "Todas las noticias" - -msgid "Follow us" -msgstr "Síguenos" diff --git a/logo.png b/logo.png new file mode 100644 index 0000000000000000000000000000000000000000..8b8845862f71f93d168c9dbf40c415354ea42d1e GIT binary patch literal 1606 zcmV-M2D$l(P)U00001b5ch_0Itp) z=>Px#24YJ`L;(K){{a7>y{D4^000SaNLh0L01FZT01FZU(%pXi00007bV*G`2iyV; z3=tBD_*QiQ00qWLL_t(|+U;FEa-&KR{_IlKd#TIu4j=ABq{QV~( zbetqE0JwChBqsFNR$jMyt?V(^B)+X6XBQ5HhdG%mDmfK;{C#cTGO(4{e=yZK0HI95rOFN=kM|4Vftbe+>8a zc&B8}0laI7Iq0HUHqHUy=yJ{>>b64YC*CwLK{2}{>)bP-ayu9a?ZOXl-#M)p~%fxa?ZOWv>>2qiimG+%Np9w z%JSx{ISXiFic(DlfxRK1$;YP9w~vf&pR+0+Mo#2{ENoeF>eVJRjs0P8nMD;L*I?C$ zF{UY#ak*3k_+EibkTt#2n4+AsN_p=%m7H@jE|;x+rYJNbt4tJ99RLaIovrIKP0{cH z6Tw*5P+buqCuL>G0pk)YD=Y8iy|*e(V-JL;;BrlF_D~_A*I9Oz9g%&3H!yh-A+#b) zUFUI$t9CUxXQ`_ta$LjOY5L5g_x$=YHe#n%`kR-eHnm-CiARVHpY_5ffQg5DHYQ%O?1En5ZhU2Eo#43|)Sc2#Tl+plO+{tUz3fiPy=lSZ zmg=F2u5!#eAajAwex3!)oq7Bj&HTBNHgf;S3#}m8UUs_PA^v>|C*>MU$R~$`@~-{3 zf!r#3sHH28E;hJ%ONbL%L04^!WpX)zwq`=i86ioXSw3aVI#xVLiBaEjx0hWKT0urG z*}?VW3QGg|Iaa3Sf#k0g*Zp2)T!r_0MJo#>x0qW;rcq?ya&w{KX{AmT5*Exh6f_j!?xdMw%HPv67r=J#;m4la_L0h0rn!HKh}^is3Egx`v?Y zrcrJcr9~{sUff779}{mcyG)rdk2NQ*{78{NAm|vs0ejn%dtACJUjP6A07*qoM6N<$ Ef;0)}*Z=?k literal 0 HcmV?d00001 diff --git a/post_install.rb b/post_install.rb new file mode 100644 index 0000000..2dfabfd --- /dev/null +++ b/post_install.rb @@ -0,0 +1 @@ +# This file is executed in the Rails evironment by the `rails-post-install` script diff --git a/spec/alavetelitheme_spec.rb b/spec/alavetelitheme_spec.rb new file mode 100644 index 0000000..0bb0fab --- /dev/null +++ b/spec/alavetelitheme_spec.rb @@ -0,0 +1,11 @@ +# If defined, ALAVETELI_TEST_THEME will be loaded in config/initializers/theme_loader +ALAVETELI_TEST_THEME = 'alavetelitheme' +require File.expand_path(File.join(File.dirname(__FILE__),'..','..','..','..','spec','spec_helper')) + +describe "testing the truth" do + + it 'should be true' do + assert true + end + +end diff --git a/spec/model_patches_spec.rb b/spec/model_patches_spec.rb deleted file mode 100644 index d3233be..0000000 --- a/spec/model_patches_spec.rb +++ /dev/null @@ -1,93 +0,0 @@ -# If defined, ALAVETELI_TEST_THEME will be loaded in config/initializers/theme_loader -ALAVETELI_TEST_THEME = 'asktheeu-theme' -require File.expand_path(File.join(File.dirname(__FILE__),'..','..','..','..','spec','spec_helper')) - -describe InfoRequest, 'when patched by the asktheeu-theme' do - - describe '#law_used_full' do - - it 'returns "access to information"' do - expect(InfoRequest.new.law_used_full).to eq('access to information') - end - - end - - describe '#law_used_short' do - - it 'returns "information"' do - expect(InfoRequest.new.law_used_short).to eq('information') - end - - end - -end - -describe PublicBody, 'when patched by the asktheeu-theme' do - - describe '#is_foi_officer?' do - - it 'always returns false' do - body = PublicBody.new(:request_email => 'blah@example.com') - user = User.new(:email => 'user@example.com') - expect(body.is_foi_officer?(user)).to be_false - end - - end - -end - -describe OutgoingMessage, 'when patched by the asktheeu-theme' do - - describe '#default_letter' do - - it 'returns nil for a follow up message' do - internal_review_request = FactoryGirl.build(:internal_review_request) - expect(internal_review_request.default_letter).to be_nil - end - - it 'returns text about Regulation 1049/2001' do - initial_request = FactoryGirl.build(:initial_request) - expected = 'Regulation 1049/2001' - expect(initial_request.default_letter).to match(expected) - end - - end - - describe '#get_text_for_indexing' do - - it 'strips the salutation' do - body = <<-EOF.strip_heredoc - Dear someone, - Please give me some information - EOF - initial_request = FactoryGirl.build(:initial_request, :body => body) - expected = 'Dear someone' - expect(initial_request.get_text_for_indexing).not_to match(expected) - end - - it 'strips the text about Regulation 1049/2001' do - body = <<-EOF.strip_heredoc - Dear someone, - Please give me some information - EOF - initial_request = FactoryGirl.build(:initial_request) - initial_request.update_attribute(:body, initial_request.default_letter + body) - expect(initial_request.get_text_for_indexing). - not_to match(initial_request.default_letter) - end - - it 'redacts an email address' do - body = <<-EOF.strip_heredoc - Dear someone, - Please give me some information to me@example.com - EOF - initial_request = FactoryGirl.build(:initial_request) - expected = /[email address]/ - initial_request.update_attribute(:body, initial_request.default_letter + body) - expect(initial_request.get_text_for_indexing). - to match(expected) - end - - end - -end diff --git a/test/alavetelitheme_test.rb b/test/alavetelitheme_test.rb new file mode 100644 index 0000000..3e2d782 --- /dev/null +++ b/test/alavetelitheme_test.rb @@ -0,0 +1,8 @@ +require File.expand_path(File.join(File.dirname(__FILE__), 'test_helper')) +class AlavetelithemeTest < ActiveSupport::TestCase + # Replace this with your real tests. + test "the truth" do + assert true + end + +end diff --git a/test/test_helper.rb b/test/test_helper.rb new file mode 100644 index 0000000..a2052ee --- /dev/null +++ b/test/test_helper.rb @@ -0,0 +1,4 @@ +require 'rubygems' +require 'active_support' +require 'minitest/autorun' +require 'active_support/test_case' From 19f3892853476f88d7aa76a0817150480c451c7d Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Tue, 17 Nov 2015 13:23:28 +0000 Subject: [PATCH 066/281] Header and navbar design --- assets/images/hamburger.png | Bin 172 -> 0 bytes assets/images/hamburger@2.png | Bin 0 -> 410 bytes assets/images/logo.png | Bin 4850 -> 2862 bytes assets/images/logo@2.png | Bin 10208 -> 4111 bytes assets/images/navimg/logo-trans-small.png | Bin 1351 -> 2862 bytes assets/images/old-logo.png | Bin 1606 -> 0 bytes assets/stylesheets/responsive/_settings.scss | 53 ++ assets/stylesheets/responsive/custom.scss | 478 ++++++------------ lib/views/general/_locale_switcher.html.erb | 12 + lib/views/general/_responsive_topnav.html.erb | 30 ++ 10 files changed, 259 insertions(+), 314 deletions(-) delete mode 100644 assets/images/hamburger.png create mode 100644 assets/images/hamburger@2.png delete mode 100644 assets/images/old-logo.png create mode 100644 assets/stylesheets/responsive/_settings.scss create mode 100644 lib/views/general/_locale_switcher.html.erb create mode 100644 lib/views/general/_responsive_topnav.html.erb diff --git a/assets/images/hamburger.png b/assets/images/hamburger.png deleted file mode 100644 index 0c44f63da0352f654347494177e3b7be2c998710..0000000000000000000000000000000000000000 GIT binary patch literal 0 HcmV?d00001 literal 172 zcmeAS@N?(olHy`uVBq!ia0vp^GC(ZF!3HFkgxGWfDYhhUcNd2LAh=-f^2tCE&H|6f zVg?3oVGw3ym^DWND9B#o>FdgVkClgCMrWt$#4SJ}OHUWa5Rc<;uUzD0FyLSg)V*7O z>xuPUrwMUl6$=Vzopr06)|+c>n+a diff --git a/assets/images/hamburger@2.png b/assets/images/hamburger@2.png new file mode 100644 index 0000000000000000000000000000000000000000..d336ab5e8de9b2095b6c1f3dff9c16e76ae688c6 GIT binary patch literal 410 zcmeAS@N?(olHy`uVBq!ia0vp^79h;Q1|(OsS<3+_mUKs7M+SzC{oH>NSs54@13g_F zLo!(3&a}-t#)fhL}FX zs-H%I`EN`AU6!kwxoDk#Yv#m+M>e*?30sPDle%TF5Z+&XWC@ot{Yq1+Snyc8IPAn3<-7P;+NC093Tvh2#bxnz}n zz^<&nHAWFjS5I@CROPf}^)+VopQ^jE9P1j?;xlT>F_1)*(bI$$!&N=s-``1mt*jfniiSq#f0D-fX zX7(K0&)M$0+#Fq*-DnK}aJgd8j^>;rAS>tp5ux0N(od2&k%|Q*vx=J+Uj*EuyE;?{ z8I?sI%cpQ~bX5qh@zTkX=qq);>P2|o>`V?A&~Sy571Mly$Z(pTG2o>9k93V8{~NFF zv*aBAgCsJ8UQL%j?uqMNYMogd9bt9ny|v-6Wh0N+Y&P>l{m#$tPy3Up%yY2}ucdEu zzjHa7IfD9q5%q1vZ-)bpO&LbNb}s9+%6MbP>8f_(iE<&4gRkwdING8j?A&uK$Kgm| zgC}R4mjh?aE5bRGVjC|fwK@EzF1_$iZgb!iN$
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+$row-width: 64em; +$body-font-family: "Helvetica Neue", Arial, Helvetica, Helmet, Freesans, sans-serif; +$form-label-font-color: #333333; +$base-font-size: 16px; + +// Specify the filename and dimensions of your logo file here +$logo-filename: 'logo.png'; +$logo-highdpi-filename: 'logo@2.png'; //Should be at least 2x the size, in the same proportions +$logo-width: 208px; +$logo-height: 95px; + +$color_black: #333333; +$color_white: #ffffff; +$color_sand: #f3f1eb; + +$color_green: #62b356; +$color_orange: #f4a140; +$color_red: #e04b4b; + +$color_asktheeu_green: #7BBB58; +$color_asktheeu_palegreen: #E2EBE1; +$color_asktheeu_blue: #009A9D; +$color_asktheeu_paleblue: #F2FCF6; +$color_asktheeu_yellow: #DDDE3A; +$color_asktheeu_paleyellow: #FCFAF2; +$color_asktheeu_darkgrey: #4A4A4A; + +$color_neutral_light: $color_sand; +$color_neutral_dark: $color_black; +$color_primary: $color_asktheeu_green; +$color_secondary: $color_asktheeu_blue; + +$body-bg: $color_neutral_light; + +$body-font-color: $color_neutral_dark; +$link-color: $color_asktheeu_blue; +$notice-color: $color_asktheeu_green; +$error-color: $color_red; +$action-color: $color_asktheeu_yellow; +$font-family: "Source Sans Pro", "Helvetica Neue", Helvetica, Arial, sans-serif; +$form_input-bg: $color_white; + +$button-bg: $action-color; +$button-color: $color_white; + +$status-success: $color_green; +$status-failure: $color_red; +$status-pending: $color_orange; + +$banner_inner_bg: $color_asktheeu_palegreen; +$topnav_bg: $color_asktheeu_green; + diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index 12bf0b7..a921e6c 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -1,38 +1,3 @@ -$color_sand: #f3f1eb; -$color_black: #333333; -$color_orange: #f4a140; -$color_blue: #4faded; -$color_green: #62b356; -$color_yellow: #ffd836; -$color_red: #e04b4b; -$color_violet: #a94ca6; -$color_purple: #5c377f; -$color_white: #ffffff; - -$color_neutral_light: $color_sand; -$color_neutral_dark: $color_black; -$color_primary: $color_violet; -$color_secondary: $color_orange; - -$body-bg: $color_neutral_light; - -$body-font-color: $color_neutral_dark; -$link-color: darken($color_blue, 20%); -$action-color: $color_green; -$font-family: "Source Sans Pro", "Helvetica Neue", Helvetica, Arial, sans-serif; -$form_input-bg: $color_white; - -$button-bg: $action-color; -$button-color: $color_white; - -$status-success: $color_green; -$status-failure: $color_red; -$status-pending: $color_orange; - -$notice-color: $color_green; -$error-color: $color_red; -$action-color: $color_orange; - /* Mixin styles */ /* Hide text when it's replaced by an image */ @@ -44,17 +9,12 @@ $action-color: $color_orange; /* General styling of nav menu items */ %menu-item { - text-decoration: none; - color: transparentize($color_white, 0.2); - @include ie8 { - color: $color_white; - } - transition: background-color 0.5s ease-out; - &:hover{ + color: $color_white; + + &:hover, &:focus { background-color: darken($color_primary, 15%); color: $color_white; } - } /* Selected menu item */ @@ -62,8 +22,9 @@ $action-color: $color_orange; font-weight: bold; color: $color_primary; background-color: $color_neutral_light; - &:hover{ - background-color: $color_neutral_light; + + &:hover, &:focus { + background-color: $color_neutral_light; } } @@ -173,28 +134,28 @@ input.use-datepicker[type=text] { @mixin button-secondary($args...) { @include button-base($args...); - background-color: desaturate(darken($color_sand, 10%), 5%); + background-color: desaturate(darken($color_neutral_light, 10%), 5%); color: $color_black; font-weight: normal; &:hover, &:active, &:focus { color: $color_black; - background-color: desaturate(darken($color_sand, 20%), 5%); + background-color: desaturate(darken($color_neutral_light, 20%), 5%); } } @mixin button-tertiary($args...) { @include button-base($args...); - background-color: desaturate(darken($color_sand, 5%), 5%);; + background-color: desaturate(darken($color_neutral_light, 5%), 5%);; color: $color_black; font-weight: normal; - border: 1px solid desaturate(darken($color_sand, 15%),5%); + border: 1px solid desaturate(darken($color_neutral_light, 15%),5%); &:hover, &:active, &:focus { - background-color: darken($color_sand, 7.5%); - border: 1px solid desaturate(darken($color_sand, 25%),5%); + background-color: darken($color_neutral_light, 7.5%); + border: 1px solid desaturate(darken($color_neutral_light, 25%),5%); } } @@ -217,12 +178,56 @@ a.link_button_green_large { /* Header */ +#banner { + // Fill the header with a gradient background, then cover up most of it + // with the solid green background of #banner_inner (this has much better + // browser support than a border-image gradient) + background: darken($banner_inner_bg, 10%); + background: -webkit-linear-gradient(left, $color_asktheeu_green 0%, $color_asktheeu_yellow 50%, $color_asktheeu_blue 100%); + background: linear-gradient(to right, $color_asktheeu_green 0%, $color_asktheeu_yellow 50%, $color_asktheeu_blue 100%); + padding-top: 0.5em; + + a { + text-decoration: none; + } + + .rsp_menu_button { + position: absolute; + top: 22px; // vertically centre the button in the header + right: 10px; + @extend .image-replacement; + background: transparent image-url('hamburger@2.png') no-repeat center center; + background-size: 28px 28px; + width: 44px; + height: 40px; + padding: 0; + + /* Make sure clickable area covers image */ + a { + width: 100%; + height: 100%; + } + } + + &:target { + .rsp_menu_button { + top: 22px; + right: 10px; + } + } + + .banner_site-title { + padding-top: 1em; + padding-bottom: 1em; + } +} + #banner_inner { - background-color: $color_primary; + background-color: $banner_inner_bg; } -#topnav { - background-color: darken($color_primary, 10%); +.topnav { + background-color: $topnav_bg; } .site-title__logo { @@ -238,324 +243,169 @@ a.link_button_green_large { } } -#navigation{ +// Override stupid id selector in core styles +#navigation { border-bottom: none; - a { + + a, a:link { @extend %menu-item; } - /* Show which section is currently selected */ - li.selected a{ - @extend %selected-menu-item; - } - - /* Vertically align the search box */ - #navigation_search{ - input{ - margin-top:0.313em; - margin-bottom:0.313em; - height: 1.875em; - @include ie8 { - height: 33px; - font-size: 1.1em; - padding: 0; - } - } - } - /* Vertically align the label image for older IE*/ - @include ie8 { - img { - margin-top: 0.626em; + .selected { + a, a:link { + @extend %selected-menu-item; } } - #navigation_search_button{ - background-color: $color_white; - border: none; - transition: all 0.3s ease-out; - color: $color_primary; - border-radius: 0; - font-size: inherit; + @include respond-min( $main_menu-mobile_menu_cutoff ){ + a { + line-height: 1em; + padding: 1em; + } } } -.greeting { - color: $body-bg; -} -/* Notices, errors */ - -#notice, #error, .errorExplanation, #request_header_text, #hidden_request, .describe_state_form form, .undescribed_requests, .warning { - border-top: 10px solid; - font-size: 1em; - margin:1em 0; - padding: 1.5em; +.navigation_search { + padding: 0.5em 1em; // match other navigation links - p:first-child { - margin-top: 0; + @include respond-min( $main_menu-mobile_menu_cutoff ){ + width: 18em; + float: right !important // override `#navigation li`; } - p:last-child { - margin-bottom:0; + form { + margin: 0; } - ul { + input, button { + display: block; margin: 0; + float: left; + height: 2em; + line-height: 1em; + font-size: 1em; + padding: 0 0.5em; } -} - -#notice, #request_header_text { - background-color: desaturate(lighten($notice-color, 30%),10%); - border-color: $notice-color; -} - -#error, .errorExplanation, #hidden_request, .warning { - background-color: desaturate(lighten($error-color, 30%),10%); - border-color: $error-color; -} - -.undescribed_requests { - background-color: desaturate(lighten($action-color, 30%),10%); - border-color: $action-color; -} - -/* Logged and local options act like submenus */ -#logged_in_bar{ - a { - @extend %menu-item; - background-color: transparent; - font-weight: normal; - color: $color_white; - &:hover, - &:active, - &:focus { - background-color: transparent; - } - } - #logged_in_links { - top: 2em; - a { - font-weight: normal; - } + input { + width: 75%; + border-radius: 0.2em 0 0 0.2em !important; // override `form input[type="search"]` + border: none; } -} -/* LANGUAGE SWITCHER */ -#user_locale_switcher { - background-color: $color_primary; - @include respond-min($main_menu-mobile_menu_cutoff) { - background-color: transparent; - } -} + button { + width: 25%; + border-radius: 0 0.2em 0.2em 0; + text-transform: uppercase; + font-weight: bold; + background-color: darken($color_asktheeu_green, 20%); -/* Dropdown list for switching locale */ -.locale-list { - border-bottom: 0; - @include respond-min($main_menu-mobile_menu_cutoff) { - position: absolute; - left: ($logo-width + 40px); - top: 2.2em; - right: auto; - } - .locale-list-trigger { - margin-bottom: 0; - color: $color_white; - color: transparentize($color_white, 0.8); - @include respond-min($main_menu-mobile_menu_cutoff) { - margin-top: 0; - border: 1px solid desaturate(lighten($color_primary, 5%), 5%); - border-radius: 3px; - color: $link-color; - padding: 0; + &:hover, &:focus { + background-color: darken($color_asktheeu_green, 30%); } } } -.locale-list-trigger .current-locale { - position: relative; - z-index: 999; - border-radius: 3px; - color: $color_white; - @include respond-min($main_menu-mobile_menu_cutoff) { - padding: 0.66em 2em 0.66em 0.66em; - } +.greeting { + color: $body-bg; } -.locale-list-trigger .current-locale:after { - display: block; - position: absolute; - content: ''; - right: 10px; - top: 12px; - width: 0; - height: 0; - border-left: 5px solid transparent; - border-right: 5px solid transparent; - @include ie8 { - border-top: 5px solid $color_white; - } - border-top: 5px solid transparentize($color_white, 0.6); -} -.locale-list-trigger .current-locale, -.locale-list .available-languages a { - display: block; - cursor: pointer; - font-weight: normal; - @include respond-min($main_menu-mobile_menu_cutoff) { - font-size: 0.8125em; - line-height: 1em; - } -} +#logged_in_bar { + padding-bottom: 0.5em; // better visual padding between this menu and #navigation -.locale-list .available-languages { - display: none; - padding: 0; - margin-bottom: 0; - margin-top: 0; - font-size: 0.8125em; - @include respond-min($main_menu-mobile_menu_cutoff) { - position: absolute; - top: 2em; - left: 0; - z-index: 1000; - border-radius: 3px; - font-size: 1em; - width: 100%; + a { + display: block; + padding: 0.5em 1em; } -} + @include respond-min( $main_menu-mobile_menu_cutoff ){ + float: right; + clear: right; + width: auto; + padding: 0; + padding-right: 1.5%; // same as grid column padding + + #logged_in_links { + position: static; -.locale-list li { - list-style-type: none; - border-bottom: 1px solid desaturate(lighten($color_primary, 3%), 5%); - @include respond-min($main_menu-mobile_menu_cutoff) { - border-bottom-color: $color_neutral_dark; - display: block; - } - &:last-child { - @include respond-min($main_menu-mobile_menu_cutoff) { - border-bottom: 0; a { - border-bottom-right-radius: 3px; - border-bottom-left-radius: 3px; + display: block; + padding: 0.25em 0.5em; } } } } -.locale-list .available-languages a, -.locale-list .available-languages a:link, -.locale-list .available-languages a:visited { - display: block; - background-color: $color_primary; - padding: 0.66em 1em; - width: 100%; - text-decoration: none; - color: transparentize($color_white, 0.2); - @include ie8 { - color: $color_white; - } - @include respond-min($main_menu-mobile_menu_cutoff) { - background-color: lighten($color_neutral_dark, 6%); - } - transition: background-color 0.5s ease-out; -} -.locale-list .available-languages a:hover, -.locale-list .available-languages a:focus { - border-bottom: none; - background-color: darken($color_primary, 5%); - @include respond-min($main_menu-mobile_menu_cutoff) { - background-color: $color_neutral_dark - } - color: $color_white; - -} - -/* JS interactivity */ -.no-js .locale-list .available-languages, -.locale-list.active .available-languages { - display: block; -} +#user_locale_switcher { + margin: 0; + padding: 0; + list-style: none outside none; -.locale-list.active .current-locale { - background-color: $color_primary; - color: $color_white; - border-color: $color_primary; - @include respond-min($main_menu-mobile_menu_cutoff) { - background-color: lighten($color_neutral_dark, 6%); - border-bottom: 1px solid lighten($color_neutral_dark, 2%); - border-bottom-right-radius: 0; - border-bottom-left-radius: 0; + a { + display: block; + padding: 0.5em 1em; } -} -.locale-list.active .current-locale:after { - @include ie8 { - border-top-color: $color_white; + .current-locale a { + font-weight: normal; + color: inherit; + cursor: default; } - border-top-color: transparentize($color_white, 0.6); -} + @include respond-min( $main_menu-mobile_menu_cutoff ){ + float: right; + padding-right: 1.5%; // same as grid column padding + padding-top: 0.5em; // move it away from the top of the header -.locale-list.active .locale-list-trigger { - border-color: transparent; - @include respond-min($main_menu-mobile_menu_cutoff) { - border-color: $color_neutral_dark; + li { + float: left; + } + + a { + font-weight: bold; + padding: 0.25em 0.5em; + } } } -#banner { +/* Notices, errors */ - /* Hide the greeting on smaller devices */ - .greeting { - display: none; +#notice, #error, .errorExplanation, #request_header_text, #hidden_request, .describe_state_form form, .undescribed_requests, .warning { + border-top: 10px solid; + font-size: 1em; + margin:1em 0; + padding: 1.5em; + + p:first-child { + margin-top: 0; } - .rsp_menu_button{ - position: absolute; - top: 5px; // vertically centre the button in the header - right: 4px; // 15px for margin minus 9 for background offset - @extend .image-replacement; - background-image: image-url('hamburger.png'); - background-repeat: no-repeat; - background-position: center 10px; - background-size: 28px 26px; - width: 44px; - height: 38px; - padding: 0; - /* Make sure clickable area covers image */ - a { - width: 100%; - height: 100%; - } + p:last-child { + margin-bottom:0; } - &:target { - .rsp_menu_button { - top: 5px; - right: 4px; - } + ul { + margin: 0; } +} - /* Pad evenly top and bottom on smaller devices */ - #logo_wrapper{ +#notice, #request_header_text { + background-color: desaturate(lighten($notice-color, 30%),10%); + border-color: $notice-color; +} - @include respond-min( $main_menu-mobile_menu_cutoff ){ - @include lte-ie7 { - padding-bottom: 2em; - } - } - @media(max-width: $main_menu-mobile_menu_cutoff ){ - padding: 0.5em 0 0.5em 0.9375em; - img { - height: 30px; - } - } - } +#error, .errorExplanation, #hidden_request, .warning { + background-color: desaturate(lighten($error-color, 30%),10%); + border-color: $error-color; + +} +.undescribed_requests { + background-color: desaturate(lighten($action-color, 30%),10%); + border-color: $action-color; } diff --git a/lib/views/general/_locale_switcher.html.erb b/lib/views/general/_locale_switcher.html.erb new file mode 100644 index 0000000..7ba50de --- /dev/null +++ b/lib/views/general/_locale_switcher.html.erb @@ -0,0 +1,12 @@ +<% if @locales[:available].any? %> +
      +
    • + <%= link_to locale_name(@locales[:current]).titlecase, url_for(params.merge(:locale => @locales[:current])) %> +
      • + <% @locales[:available].each do |locale| %> +
    • + <%= link_to locale_name(locale).titlecase, url_for(params.merge(:locale => locale)) %> +
      • + <% end %> +
    +<% end %> diff --git a/lib/views/general/_responsive_topnav.html.erb b/lib/views/general/_responsive_topnav.html.erb new file mode 100644 index 0000000..7790bb5 --- /dev/null +++ b/lib/views/general/_responsive_topnav.html.erb @@ -0,0 +1,30 @@ +
    + +
    From 7cfda19d4aafcda45e3cb5ae9cd90072b25a33f7 Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Tue, 17 Nov 2015 15:03:30 +0000 Subject: [PATCH 067/281] Basic request page styling --- assets/stylesheets/responsive/_settings.scss | 4 +- assets/stylesheets/responsive/custom.scss | 75 +++++++++++++++----- 2 files changed, 61 insertions(+), 18 deletions(-) diff --git a/assets/stylesheets/responsive/_settings.scss b/assets/stylesheets/responsive/_settings.scss index efaf8d5..0eb2e39 100644 --- a/assets/stylesheets/responsive/_settings.scss +++ b/assets/stylesheets/responsive/_settings.scss @@ -31,7 +31,7 @@ $color_neutral_dark: $color_black; $color_primary: $color_asktheeu_green; $color_secondary: $color_asktheeu_blue; -$body-bg: $color_neutral_light; +$body-bg: $color_white; $body-font-color: $color_neutral_dark; $link-color: $color_asktheeu_blue; @@ -41,7 +41,7 @@ $action-color: $color_asktheeu_yellow; $font-family: "Source Sans Pro", "Helvetica Neue", Helvetica, Arial, sans-serif; $form_input-bg: $color_white; -$button-bg: $action-color; +$button-bg: $color_asktheeu_green; $button-color: $color_white; $status-success: $color_green; diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index a921e6c..37d1dbc 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -134,14 +134,14 @@ input.use-datepicker[type=text] { @mixin button-secondary($args...) { @include button-base($args...); - background-color: desaturate(darken($color_neutral_light, 10%), 5%); + background-color: mix($color_asktheeu_green, #eee, 10%); color: $color_black; font-weight: normal; &:hover, &:active, &:focus { color: $color_black; - background-color: desaturate(darken($color_neutral_light, 20%), 5%); + background-color: darken(mix($color_asktheeu_green, #eee, 10%), 10%); } } @@ -437,29 +437,57 @@ a.link_button_green_large { } } + +/* Add more breathing room between sidebars and main ("left") columns */ + +@include respond-min( $main_menu-mobile_menu_cutoff ){ + #left_column, + .authority__body__foi-results { + padding-right: 3em; + } + + #left_column_flip { + padding-left: 3em; + } +} + /* Request page */ + +#request_show { + margin-top: 1em; +} + +#request_status { + margin-bottom: 2em; +} + div.correspondence { - background-color: $color_white; - box-shadow: 0 2px 2px transparentize($color_black, 0.8); + background-color: $color_sand; border: none; border-radius: 5px; margin-bottom: 2em; + box-shadow: inset 0 0 0 1px rgba(0,0,0,0.05); // box-shadow to avoid weird border bevel next to 8px border-top } -.incoming.correspondence { - border-top: 8px solid $color_secondary; - a { - color: $color_secondary; - } +.outgoing.correspondence { + border-top: 8px solid $color_asktheeu_yellow; + background-color: mix($color_asktheeu_yellow, #fff, 8%); + a.link_to_this { - background-color: $color_secondary; + background-color: $color_asktheeu_yellow; } } -.outgoing.correspondence { - border-top: 8px solid $color_primary; +.incoming.correspondence { + border-top: 8px solid $color_asktheeu_blue; + background-color: mix($color_asktheeu_blue, #fff, 8%); + + a { + color: $color_asktheeu_blue; + } + a.link_to_this { - background-color: $color_primary; + background-color: $color_asktheeu_blue; } } @@ -468,12 +496,10 @@ div.correspondence { } a.link_to_this { - background-image: image-url('link-icon.png'); + background: $color_primary image-url('link-icon.png') center center no-repeat; @media (-webkit-min-device-pixel-ratio: 1.5), (min-resolution: 144dpi) { background-image:image-url('link-icon@2.png'); } - background-position: center center; - background-repeat: no-repeat; background-size: 14px; border-radius: 50%; height: 20px; @@ -484,6 +510,7 @@ a.link_to_this { font-family: $font-family; border-radius: 0; border: 1px solid $color_neutral_dark; + .close-button { background-color: $color_secondary; float: right; @@ -505,6 +532,15 @@ a.link_to_this { } } +.sidebar h2, +.after_actions h2 { + font-size: 1.5em; + text-transform: none; + color: $color_asktheeu_green; + margin-top: 1.5em; + margin-bottom: 0.5em; +} + .feed_link_sidebar .link_button_green { @include button-primary(); } @@ -517,6 +553,13 @@ a.link_to_this { */ } +.after_actions { + ul { + margin-top: 0.2em; + } +} + + /* Status lines and icons */ .icon_waiting_classification, .icon_waiting_response, From 499d8e47c0ff6e72ec65adefe2284182eb2dc588 Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Tue, 17 Nov 2015 15:31:41 +0000 Subject: [PATCH 068/281] Very minor styling tweaks for Authority pages --- assets/stylesheets/responsive/custom.scss | 68 +++++++++++++++++------ 1 file changed, 52 insertions(+), 16 deletions(-) diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index 37d1dbc..df2f945 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -586,6 +586,58 @@ a.link_to_this { color: $status-success; } +/* Authority page */ + +.authority__header { + border-bottom: 0; +} + +.authority__header__action-bar { + border-top: 0; + padding: 0; + margin-top: 2em; + font-size: 1em; +} + +.action-bar__follower-count { + padding: 3px; + font-size: 1.1rem; +} + +.action-bar__follow-button { + .link_button_green { + @include button-secondary(); + } +} + +.authority__body__sidebar form input[type=submit] { + @include button-secondary(); +} + +.authority__body .request_listing { + margin: 0; + padding: 2em 0; + + .request_left, .request_right { + padding: 0; + width: auto; + float: none; + } + + .bottomline { + margin-bottom: 0.5em; + } + + .desc { + margin-bottom: 0; + } + + // The "Only requests made using…" text + & + p { + margin-top: 2em; + } +} + /* Attachments*/ .view_html_prefix { @@ -703,22 +755,6 @@ dt { } } -/* Authority page */ -.action-bar__follower-count { - padding: 3px; - font-size: 1.1rem; -} - -.action-bar__follow-button { - .link_button_green { - @include button-secondary(); - } -} - -.authority__body__sidebar form input[type=submit] { - @include button-secondary(); -} - .homepage-hero { background-color: $color_neutral_dark; background-image: image-url('homepage-background-small.jpg'); From f05a4a9ba936adf3fed2c30c9e8ca7c5d106e3eb Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Tue, 17 Nov 2015 15:49:51 +0000 Subject: [PATCH 069/281] Little typography fixes, mostly for "make request" pages --- assets/stylesheets/responsive/custom.scss | 18 ++++++++++++------ 1 file changed, 12 insertions(+), 6 deletions(-) diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index df2f945..5f7f4bc 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -19,12 +19,11 @@ /* Selected menu item */ %selected-menu-item { - font-weight: bold; - color: $color_primary; - background-color: $color_neutral_light; + color: $color_white; + background-color: darken($color_primary, 15%); &:hover, &:focus { - background-color: $color_neutral_light; + background-color: darken($color_primary, 15%); } } @@ -442,7 +441,8 @@ a.link_button_green_large { @include respond-min( $main_menu-mobile_menu_cutoff ){ #left_column, - .authority__body__foi-results { + .authority__body__foi-results, + #authority_selection { padding-right: 3em; } @@ -668,7 +668,7 @@ a.link_to_this { } } -/* Help pages */ +/* Help/About pages */ dt { font-weight: 700; @@ -678,6 +678,12 @@ dt { } } +#right_column_flip { + h2 { + font-size: 1.3em; + } +} + /* Front page */ /* Drop the extract indentation on small screens */ #frontpage_examples { From 62e079d0520e9ef89773d2959f649e6b87c8c3c4 Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Tue, 17 Nov 2015 16:38:57 +0000 Subject: [PATCH 070/281] Follower badge in request sidebar --- assets/images/follower-count.png | Bin 0 -> 2601 bytes assets/images/follower-count.svg | 13 +++++ assets/stylesheets/responsive/custom.scss | 34 +++++++++++-- lib/views/request/_sidebar.html.erb | 59 ++++++++++++++++++++++ 4 files changed, 103 insertions(+), 3 deletions(-) create mode 100644 assets/images/follower-count.png create mode 100644 assets/images/follower-count.svg create mode 100644 lib/views/request/_sidebar.html.erb diff --git a/assets/images/follower-count.png b/assets/images/follower-count.png new file mode 100644 index 0000000000000000000000000000000000000000..cc6894f600dfdcbb8ba4d4e3d2970aeb8b25bf1f GIT binary patch literal 2601 zcmV+^3fA?BP)TJ%000T_NklXf&CaNt(otH8r-zL^GL5(_Br{#>A+k!Rr1OMJ~DI+67cFC`Q9!yh{Xj zaTs6`ybuF&?y?#{Bp~9lU{jD~Nz>Za>0xY|G@*&Y>+k*3fBm!ng9ZKu+_%4(@2ni| z?)&WTcsEFK)9YuTJl#rU$l8YTvyQ=|6&^nU{SE&8IWp+4qkR3p;p;2#cnKcQ!}qE| znehMC!S_6oA!9zu4!aXkW7)f=0{|^Fz5yQl0SZ1 zuOa}HmqC9Syf_EtWisrCc3WFg(q!;j~v~JXC2*zzkg&8e(>-cjW7a9pa#)C^zG|@dGbc_e1z}Ka+dov%#}S5%|^81U9!$kcZg^j<6YddEN0{c3CFEi*|^;p@$(q zt>xg269pP0@eA*7!P5)Vv2=^I#^)LE{vhP`*_f`~+0=iDK29RO^h4DYpvVA~EmtD2pG*z~saGiJ}yNM*_q~ 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5f7f4bc..19e2f59 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -133,20 +133,20 @@ input.use-datepicker[type=text] { @mixin button-secondary($args...) { @include button-base($args...); - background-color: mix($color_asktheeu_green, #eee, 10%); + background-color: mix($color_asktheeu_green, #f3f3f3, 12%); color: $color_black; font-weight: normal; &:hover, &:active, &:focus { color: $color_black; - background-color: darken(mix($color_asktheeu_green, #eee, 10%), 10%); + background-color: darken(mix($color_asktheeu_green, #f3f3f3, 12%), 10%); } } @mixin button-tertiary($args...) { @include button-base($args...); - background-color: desaturate(darken($color_neutral_light, 5%), 5%);; + background-color: desaturate(darken($color_neutral_light, 5%), 5%); color: $color_black; font-weight: normal; border: 1px solid desaturate(darken($color_neutral_light, 15%),5%); @@ -545,6 +545,34 @@ a.link_to_this { @include button-primary(); } +.track-request__badge { + margin-bottom: 2em; + padding: 1.5em; + border-radius: 5px; + background-color: mix($color_asktheeu_green, #f3f3f3, 12%); + text-align: center; + + .link_button_green { + margin-top: 1em; + padding-left: 0; + padding-right: 0; + } +} + +.track-request__badge__number { + display: block; + font-weight: bold; + font-size: 2em; + line-height: 84px; + padding-bottom: 10px; + margin-bottom: 0.25em; + color: $color_white; + background: transparent image-url('follower-count.png') center center no-repeat; + background-size: 80px 94px; + background-image: image-url('follower-count.svg'), none; + text-shadow: 0 1px 2px #7BBB58; // improve contrast in case number is so big it overflows background image +} + .report-this-request { @include button-secondary(); color: $color_black !important; diff --git a/lib/views/request/_sidebar.html.erb b/lib/views/request/_sidebar.html.erb new file mode 100644 index 0000000..4a1d15e --- /dev/null +++ b/lib/views/request/_sidebar.html.erb @@ -0,0 +1,59 @@ + From b555e695c8929baed9aefa6cf714026adb95382e Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Tue, 17 Nov 2015 17:25:56 +0000 Subject: [PATCH 071/281] Beginnings of a homepage --- assets/images/home-grad.png | Bin 306 -> 0 bytes assets/images/homepage-background-small.jpg | Bin 24469 -> 0 bytes assets/images/homepage-background.jpg | Bin 64195 -> 0 bytes assets/stylesheets/responsive/custom.scss | 68 ++++++++++-------- lib/views/general/_frontpage_hero.html.erb | 14 ++++ .../_frontpage_intro_sentence.html.erb | 4 ++ lib/views/general/frontpage.html.erb | 12 ++++ 7 files changed, 67 insertions(+), 31 deletions(-) delete mode 100644 assets/images/home-grad.png delete mode 100644 assets/images/homepage-background-small.jpg delete mode 100644 assets/images/homepage-background.jpg create mode 100644 lib/views/general/_frontpage_hero.html.erb create mode 100644 lib/views/general/_frontpage_intro_sentence.html.erb create mode 100644 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image-url('homepage-background-small.jpg'); - background-repeat: no-repeat; - background-position: center top; - background-size: cover; + background: $color_neutral_dark; color: $color_white; - padding: 2em 0 5em; - position: relative; - @include respond-min($main_menu-mobile_menu_cutoff) { - padding: 5em 0 8em; - background-image: image-url('homepage-background.jpg'); - } + padding: 2em 0; - a { - color: $color_secondary; - &:hover, - &:active, - &:focus { - color: $color_white; - } + @include respond-min($main_menu-mobile_menu_cutoff) { + padding: 5em 0; } +} - .new-request__make-new-requests { - @include button-base; - background-color: desaturate(darken($color_secondary, 10%), 5%); - color: $color_white; - &:hover, - &:active, - &:focus { - background-color: darken($color_secondary, 20%); - } - } +.hero__intro { + width: auto; + float: none; } .intro__title { color: $color_white; text-shadow: 0 1px 2px transparentize($color_black, 0.7); + + @include respond-min($main_menu-mobile_menu_cutoff) { + font-size: 3.5em; + } +} + +.intro__description { + @include respond-min($main_menu-mobile_menu_cutoff) { + font-size: 1.8em; + max-width: 25em; + } +} + +.intro__cta { + font-size: 1.5em; +} + +.intro__cta--request { + &:link, &:visited { + @include button-primary; + margin-right: 2em; + } +} + +.intro__cta--help { + &:link, &:visited { + color: $color_white; + } } .new-request__content { @@ -842,8 +850,6 @@ dt { } .new-request__description { + color: $color_white; color: transparentize($color_white, 0.2); - @include ie8 { - color: $color_white; - } } diff --git a/lib/views/general/_frontpage_hero.html.erb b/lib/views/general/_frontpage_hero.html.erb new file mode 100644 index 0000000..07dca36 --- /dev/null +++ b/lib/views/general/_frontpage_hero.html.erb @@ -0,0 +1,14 @@ +
    +
    +
    + <%= render :partial => "frontpage_intro_sentence" %> + + <%= link_to select_authority_path, :class => "intro__cta intro__cta--request" do %> + <%= _("Send a request") %> + <% end %> + <%= link_to help_about_path, :class => "intro__cta intro__cta--help" do %> + <%= _("Find out more") %> + <% end %> +
    +
    +
    diff --git a/lib/views/general/_frontpage_intro_sentence.html.erb b/lib/views/general/_frontpage_intro_sentence.html.erb new file mode 100644 index 0000000..cef788f --- /dev/null +++ b/lib/views/general/_frontpage_intro_sentence.html.erb @@ -0,0 +1,4 @@ +

    <%= _("Get answers from EU Institutions") %>

    +

    + <%= _("AskTheEU is an online platform for citizens to send access to documents requests directly to EU institutions.") %> +

    diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb new file mode 100644 index 0000000..28f83ac --- /dev/null +++ b/lib/views/general/frontpage.html.erb @@ -0,0 +1,12 @@ +<% cache_if_caching_fragments("frontpage-#{@locale}", :expires_in => 5.minutes) do %> + +

    How to AskTheEU

    + + +

    Top requests

    +

    (Some requests go here)

    + +

    Latest news and campaigns See all

    +

    (For campaigns go here)

    + +<% end %> From 70b898dff6fab2547b06c943c9da0044bb349572 Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Wed, 18 Nov 2015 12:47:19 +0000 Subject: [PATCH 072/281] Homepage content --- assets/images/hero_large.jpg | Bin 0 -> 92840 bytes assets/images/hero_small.jpg | Bin 0 -> 110342 bytes assets/stylesheets/responsive/_settings.scss | 2 +- assets/stylesheets/responsive/custom.scss | 157 +++++++++++++++++- lib/controller_patches.rb | 42 ++++- .../general/_frontpage_top_request.html.erb | 16 ++ lib/views/general/_responsive_footer.html.erb | 25 +++ lib/views/general/frontpage.html.erb | 48 +++++- 8 files changed, 271 insertions(+), 19 deletions(-) create mode 100644 assets/images/hero_large.jpg create mode 100644 assets/images/hero_small.jpg create mode 100644 lib/views/general/_frontpage_top_request.html.erb create mode 100644 lib/views/general/_responsive_footer.html.erb diff --git a/assets/images/hero_large.jpg b/assets/images/hero_large.jpg new file mode 100644 index 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zld=M>sZo~tS4!e~K*=D=97Us`PTV=R8`J_uW>>ZblsfRGuPCxI``mnteLU2DCobiy zJ0BUqD!+FE7YDQ251O#UvM-IRPVk{ipHZ^q+eFCe4UF2~mf*qTu1W^U4;20h-`?m{ zY}>ni=MC?~xu&*B@UZ4f|ij3>?B80gTuH{jXM|E3Okv5_@ zYve>gZx|PigQs976Fx=f`p>IMo1dskuP`vla>ox{0ZJN8~D8~tTLFZ;}^ zj`qwUX*MdOU%vJ-L>|7>Xsp#;gBzjAlsIy}A2uC1q@9jDKQ)d7%2}e8cyyuUQ87|G z`jnmn2dC@G6I(K>Dt#fG5?rO^fxGq4kj-yJ&l#rr#vd7m8M=YecoMzkAeA-(3FzbZ z_h~>^n#PY1GiE&ZsVtD)C64S=YQExN(SZ+l>+-?s;(hs-ZFRMbWk{~>(tq^1td>TZ-aWFG$_>L;IYtF(w^loc&*MD3x?|cXa{hKgNGfgWT|Huu zQuEw6BW*1JXT;5D20L>UX{f#h0;IZY0j5Yc!=&I}SirXvcp3mqv)8anHT^@49gus! zDC5Nlw^U%tL*0p&QTcuh4XhU;iso#)jD}!b4+s!WaJ>R63OgI98?9NZof&T#bn?x< zEjk^O&uUxf`&@T=7Ywe`GR-kh#Q6FDalFWM+B%srtaEenAI6hpl5GPfLltB_-+OCH z&-^@n_)(y=aHegmTg7+o8HwDpO|8T$?7(%`$Y# z>;H;$ve=~sljRjyWxIsVnB2xHJq&K!*sR1^-qB-hOdxGfzj<_Fao>xkPxD?r-kV?q z*En4w-oQ>tI9oJ~IWmTEA<}oBDntBt)` 10) + @description = '' + render :template => "public_body/list" end -end + end + + HelpController.class_eval do + def help_out + render :template => "help/help_out" + end + + def right_to_know + render :template => "help/right_to_know" + end + end + +end \ No newline at end of file diff --git a/lib/views/general/_frontpage_top_request.html.erb b/lib/views/general/_frontpage_top_request.html.erb new file mode 100644 index 0000000..8592e82 --- /dev/null +++ b/lib/views/general/_frontpage_top_request.html.erb @@ -0,0 +1,16 @@ +

    + +
    + <% follower_count = TrackThing.count(:all, :conditions => ["info_request_id = ?", info_request.id]) + 1 %> + <%= follower_count %> + <%= n_('follower', 'followers', follower_count) %> +
    + +

    <%= link_to excerpt(info_request.title, "", :radius => 70), request_url(info_request) %>

    + <%= render :partial => 'track/tracking_links', :locals => { + :track_thing => TrackThing.create_track_for_request(info_request), + :own_request => info_request.user && info_request.user == @user, + :location => 'frontpage' + } %> + +
    \ No newline at end of file diff --git a/lib/views/general/_responsive_footer.html.erb b/lib/views/general/_responsive_footer.html.erb new file mode 100644 index 0000000..d67f9dd --- /dev/null +++ b/lib/views/general/_responsive_footer.html.erb @@ -0,0 +1,25 @@ + diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index 28f83ac..eb3ee6f 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -1,12 +1,48 @@ <% cache_if_caching_fragments("frontpage-#{@locale}", :expires_in => 5.minutes) do %> -

    How to AskTheEU

    - +
    +

    How to AskTheEU

    +
    + +
    +
    -

    Top requests

    -

    (Some requests go here)

    +
    +

    Top requests

    -

    Latest news and campaigns See all

    -

    (For campaigns go here)

    + <% info_request = InfoRequest.where(:url_title => 'how_much_public_money_is_wasted_o').first %> + <% if info_request %> + <%= render :partial => 'general/frontpage_top_request', :locals => { :info_request => info_request } %> + <% end %> + + <% info_request = InfoRequest.where(:url_title => 'why_do_you_have_such_a_fancy_dog').first %> + <% if info_request %> + <%= render :partial => 'general/frontpage_top_request', :locals => { :info_request => info_request } %> + <% end %> +
    + +
    <%# close div#general_frontpage %> +<%# close div#content %> +<%# close div#wrapper %> + +
    + +
    +
    +

    Latest news and campaigns See all

    + +
    + <% @blog_items[0..3].each do |item| %> +
    + <% if item['thumbnail'] %> + '> + width="250" height="150"> + + <% end %> +

    '><%= item['title'][0] %>

    +

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    +
    + <% end %> +
    <% end %> From 10c8d5600e472d68c36ded4a583b4e2052750d4d Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Wed, 18 Nov 2015 14:53:42 +0000 Subject: [PATCH 073/281] homepage styles, remove old styles --- assets/stylesheets/responsive/custom.scss | 107 +++++----------------- 1 file changed, 24 insertions(+), 83 deletions(-) diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index 54a5cd7..d984899 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -712,82 +712,8 @@ dt { } } -/* Front page */ -/* Drop the extract indentation on small screens */ -#frontpage_examples { - .excerpt { - padding: 0.2em 0 0 0; - @include respond-min( $main_menu-mobile_menu_cutoff ){ - padding: 0 0 0 2em; - } - } - p strong a { - @include button-secondary; - } -} - -/* How it works section */ -.steps__list { - li { - @include respond-min( $main_menu-mobile_menu_cutoff ){ - width: 33.3333%; - margin-left: 0 !important; - } - } -} - -.steps__step-box { - background-color: $color_white; - padding: 2em; - box-shadow: 0 1px 2px transparentize($color_black, 0.75); - @include respond-min( $main_menu-mobile_menu_cutoff ){ - min-height: 11em; - } - p { - line-height: 1.5em; - color: $color_neutral_dark; - } -} - -.steps__step-number { - height: 3.5em; - width: 3.5em; - background-color: $color_primary; - box-shadow: 0 1px 2px transparentize($color_black, 0.75); - padding: 1em; - border-radius: 100%; - color: $color_white; - @include respond-min( $main_menu-mobile_menu_cutoff ){ - left: 50%; - margin-left: -1.75em; - bottom: -1em; - top: auto; - } -} - -.learn-more-foi { - @include respond-min( $main_menu-mobile_menu_cutoff ){ - margin-top: 3em; - } - a { - @include button-secondary; - } -} - -.learn-more-foi { - @include respond-min( $main_menu-mobile_menu_cutoff ){ - margin-top: 3em; - } - a { - @include button-secondary; - } -} -.latest-requests { - .button-secondary { - @include button-secondary; - } -} +/* Homepage */ .homepage-hero { background: $color_neutral_dark image-url('hero_small.jpg') center center no-repeat; @@ -823,19 +749,29 @@ dt { } .intro__cta { - font-size: 1.5em; + font-size: 1.2em; + + @include respond-min($main_menu-mobile_menu_cutoff) { + font-size: 1.5em; + } } .intro__cta--request { &:link, &:visited { @include button-primary; - margin-right: 2em; } } .intro__cta--help { &:link, &:visited { color: $color_white; + display: block; + margin: 1em 0 0 0; + + @include respond-min($main_menu-mobile_menu_cutoff / 2) { + display: inline-block; + margin: 0 0 0 1em; + } } } @@ -856,13 +792,9 @@ dt { color: transparentize($color_white, 0.2); } -#general_frontpage { - @include clearfix(); -} - -.frontpage__primary, -.frontpage__secondary, +#general_frontpage, .frontpage__tertiary { + @include clearfix(); padding-top: 2em; padding-bottom: 2em; @@ -870,7 +802,11 @@ dt { padding-top: 4em; padding-bottom: 4em; } +} +.frontpage__primary, +.frontpage__secondary, +.frontpage__tertiary { h2 { margin-top: 0; margin-bottom: 0.8em; @@ -878,8 +814,13 @@ dt { } } +.frontpage__primary { + margin-bottom: 2em; +} + @include respond-min($main_menu-mobile_menu_cutoff) { .frontpage__primary { + margin-bottom: 0; float: left; width: 60%; } From 544cba43da862a79e1fa795a9ffbe43f1da4f404 Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Wed, 18 Nov 2015 15:37:01 +0000 Subject: [PATCH 074/281] Footer --- assets/images/access-info-logo.png | Bin 0 -> 1929 bytes assets/images/access-info-logo.svg | 13 +++++ assets/stylesheets/responsive/custom.scss | 50 +++++++++++++++--- lib/views/general/_responsive_footer.html.erb | 22 +++++--- 4 files changed, 71 insertions(+), 14 deletions(-) create mode 100644 assets/images/access-info-logo.png create mode 100644 assets/images/access-info-logo.svg diff --git a/assets/images/access-info-logo.png b/assets/images/access-info-logo.png new file mode 100644 index 0000000000000000000000000000000000000000..a059d8e5ecde543927534cfec54017dcb2284522 GIT binary patch literal 1929 zcmV;42X^?0P)v(tPU0vWPC*d(L=UG_jVPN7pIN>fW=2TPbcXsGxW8*(Q;V&-cR#oeH zcTqx3H#Ydw)BgVc`P0`r_gAxVZY}=H^pU{Pgtjnwk0C-QX%I`|Rxf{r%)bL*-3P`P$m>o16RX z?fdKN_Q}cn?dv?(Xfq?Fhj^Z^m^~1yOmzV5)eD%M->Thr2J38!xg7U1a=w@Z`pPurqt>|E1=w)Q( zP*311D(;Yw@~Noma&hjCjqZ(%@uj5XNl5j*z44=>;3+8LG&A5VEA5Df>U4DY)z$s? z_v1i6;Vmrr-{1M%+wYc^?TLu*n3wUSqwIiy?TLxwJUiq=Lg6qk=2B7n>FMN0NBZOA z?1F*nZf@mFOzw(`=2BAfr>E<7b?bF>=wDv)s;Tobw>T`1PtE=?3we+^O^Rlw>rKRqR zi|>?^_sz}nsHpw=`s{yy^tZSC_4V+Yn&@I-`|9fOpP%>9(D~lp_}AC1}N7goOCl*6oFb^t!p^LP7JjwD-@?_Qk~Z z#>Mx{%k{y)_Qb^Y$jJ7`$MdhQ+Bw57GxPKrWbgES z*VhNjRx=mYkv}@nN zv!gnE{rm$0ZARJ!0R)GLgoXj(5h9UMKy-{qY#b18FXEQ~L??3-EvV;d3(wbDl+gP@1hL45=CmWj}~8Meq)*tQ)Sr9W&P z4nt&z&4`4-&J-w<%3Y-FPN3Xba$rm~DSP&&kuo!ktWEop*nc33q=Kn%a7#BboNPqu z@?l0TaU!w1fIKgewzWVv2a$pdAgo@bLpLD7L1aNRaOkkuh{%zn9mUPpS47;W%sS>Q zB9hx{mg8}COg}N}L_2jX3T-n)9dfdLfXDO?;Jfgt)9cQhJ$L?suWg7kx{GQo1axgh zbxDuQqI17;6}m=PN+|(;WF+uio;?5Gst2FD$-rzVtfk*f64{NS!4z@Ybzly{d2Bx>X^nic!I+ zh`+qixkborOGF8lpIv*`hVyq(eQZSXZvf#d%@OH}MbV+g$YOMNnjq1)0NR@)6S1l! z&=8U3s2JK5=?`$g90@{KT9$zBk}(p8in~pbO#nMBkbCLr+MzlMRE)4doWg(VJAXGeml#in2mZIBi30X@}nuT58YT%9nvG)W+cEA$<5azQH{MRdUP;E zdKbMYz#175ZH7pZ9?#YN6S^8hU$0g + + + + + + + + + + + + \ No newline at end of file diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index d984899..3b681bd 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -411,28 +411,64 @@ a.link_button_green_large { /* Footer */ #footer { background-color: $color_neutral_dark; - color: darken($color_neutral_light, 10%); + color: mix(#fff, $color_neutral_dark, 60%); + a { text-decoration: none; color: $color_white; + &:hover, &:active, &:focus { - color: lighten($color_primary, 10%); + color: $color_asktheeu_yellow; text-decoration: underline; } } } .footer__about { - h2 { - color: $color_white; + width: 100% !important; // override the various grid-column() breakpoints in _footer_layout.scss + + p { + font-size: 1em; // override 0.875em from _footer_layout.scss + } + + .footer__credit { + font-size: 1.2em; } } -.footer__final { - .row { - border-top: 1px solid lighten($color_neutral_dark, 6%); +.footer__access-info { + @extend .image-replacement; + width: 100px; + height: 66px; + background: #E12625 image-url('access-info-logo.png') 0 0 no-repeat; + background-image: image-url('access-info-logo.svg'), none; + background-size: 100px 66px; + float: left; + margin: 0 1em 1em 0; +} + +.footer__credit { + margin-bottom: 0.5em; +} + +.about__contact-links { + margin: 0 0 0.8em 0; + + & > li { + margin: 0 1em 0 0; + } +} + +.frontpage-photo-attribution { + display: none; + clear: both; + margin: 0; + font-size: 0.875em; + + .front & { + display: block; } } diff --git a/lib/views/general/_responsive_footer.html.erb b/lib/views/general/_responsive_footer.html.erb index d67f9dd..e203e3a 100644 --- a/lib/views/general/_responsive_footer.html.erb +++ b/lib/views/general/_responsive_footer.html.erb @@ -1,14 +1,22 @@ From 669c31e3ea338f6533080b3c89e53ffc81e8fedf Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Wed, 18 Nov 2015 15:41:31 +0000 Subject: [PATCH 075/281] Favicon --- assets/images/favicon.ico | Bin 0 -> 1150 bytes 1 file changed, 0 insertions(+), 0 deletions(-) create mode 100644 assets/images/favicon.ico diff --git a/assets/images/favicon.ico b/assets/images/favicon.ico new file mode 100644 index 0000000000000000000000000000000000000000..2cba436d2483ac7f3a100cbd64dd0a21485c41d5 GIT binary patch literal 1150 zcmb7ED@z1X6h4E3(M_9;{(@bLh=@sp2>t<+Vi9DEY?$Kg17W~m5-k=*Y=%t=cFRt( zXtfD~!E!y{S-J)E=WKO!YI`_1S*hO@q{NwN zhn|ZV_AoeV|=U(aE1J^r=I^m;3=WcvEOglYhR@3 zz%BX<*rw@`Q}zI^uSGp5S{wg)0E_8-AH}=m`B}YtKF_aToJd)U Date: Thu, 10 Dec 2015 16:56:08 +0000 Subject: [PATCH 076/281] Styling for logged in user links --- assets/stylesheets/responsive/custom.scss | 21 ++++++++++++++------- 1 file changed, 14 insertions(+), 7 deletions(-) diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index 3b681bd..e85fb0f 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -305,19 +305,20 @@ a.link_button_green_large { } } -.greeting { - color: $body-bg; -} - #logged_in_bar { - padding-bottom: 0.5em; // better visual padding between this menu and #navigation + padding: 0.5em 0; // better vertical padding between this menu and #navigation a { display: block; padding: 0.5em 1em; } + .greeting { + border-top: 1px solid darken($banner_inner_bg, 10%); + padding-top: 1em; // up from 0.5em, for better vertical padding + } + @include respond-min( $main_menu-mobile_menu_cutoff ){ float: right; clear: right; @@ -327,11 +328,17 @@ a.link_button_green_large { #logged_in_links { position: static; + @include clearfix(); - a { - display: block; + a, .greeting { + float: left; padding: 0.25em 0.5em; } + + .greeting { + font-weight: normal; + border-top: none; + } } } } From 29cdeb4ca7a7aa86ffcb056843866e9bd275d11f Mon Sep 17 00:00:00 2001 From: Louise Crow Date: Mon, 23 Nov 2015 17:02:20 +0000 Subject: [PATCH 077/281] Remove orglink partial - not used in responsive markup. --- lib/views/general/_orglink.html.erb | 1 - 1 file changed, 1 deletion(-) delete mode 100644 lib/views/general/_orglink.html.erb diff --git a/lib/views/general/_orglink.html.erb b/lib/views/general/_orglink.html.erb deleted file mode 100644 index b22d123..0000000 --- a/lib/views/general/_orglink.html.erb +++ /dev/null @@ -1 +0,0 @@ -<%= link_to image_tag('old-logo.png', :alt => 'Alaveteli logo'), frontpage_url, :id=>'logo' %> From 5480ca5760350a9f9206e66c30d2ed69aa971128 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 13:38:46 +0000 Subject: [PATCH 078/281] Update repo path in readme --- README.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/README.md b/README.md index 2662b4e..31b529d 100644 --- a/README.md +++ b/README.md @@ -14,7 +14,7 @@ Typical usage should be limited to that described in the [documentation](http:// In the Alaveteli `general.yml` configuration file change the default mysociety theme repository to your theme repository in the [`THEME_URLS`](http://alaveteli.org/docs/customising/config/#theme_urls) setting: THEME_URLS: - - 'git://github.com/YOUR_GITHUB_USERNAME/YOUR_THEME_NAME.git' + - 'git://github.com/mysociety/asktheeu-theme.git' You can then switch the theme the application is using: From 827b166c52b40028ec91652063ca1e5d6255bc3c Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 13:43:46 +0000 Subject: [PATCH 079/281] Add encoding specifiers --- init.rb | 1 + install.rb | 1 + lib/alavetelitheme.rb | 1 + lib/config/custom-routes.rb | 1 + lib/customstates.rb | 1 + lib/model_patches.rb | 1 + lib/patch_mailer_paths.rb | 1 + post_install.rb | 1 + spec/alavetelitheme_spec.rb | 1 + test/alavetelitheme_test.rb | 1 + test/test_helper.rb | 1 + uninstall.rb | 1 + 12 files changed, 12 insertions(+) diff --git a/init.rb b/init.rb index e69de29..197c7c2 100644 --- a/init.rb +++ b/init.rb @@ -0,0 +1 @@ +# -*- encoding : utf-8 -*- diff --git a/install.rb b/install.rb index f7732d3..c447292 100644 --- a/install.rb +++ b/install.rb @@ -1 +1,2 @@ +# -*- encoding : utf-8 -*- # Install hook code here diff --git a/lib/alavetelitheme.rb b/lib/alavetelitheme.rb index c8611d5..c47f1ac 100644 --- a/lib/alavetelitheme.rb +++ b/lib/alavetelitheme.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- theme_name = File.split(File.expand_path("../..", __FILE__))[1] theme_name.gsub!('-', '_') THEME_NAME = theme_name diff --git a/lib/config/custom-routes.rb b/lib/config/custom-routes.rb index 5aeb7c2..2623e37 100644 --- a/lib/config/custom-routes.rb +++ b/lib/config/custom-routes.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # Here you can override or add to the pages in the core website Rails.application.routes.draw do diff --git a/lib/customstates.rb b/lib/customstates.rb index c09eb8c..c70ad81 100644 --- a/lib/customstates.rb +++ b/lib/customstates.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # See `doc/THEMES.md` for more explanation of this file # This example adds a "transferred" state to requests. diff --git a/lib/model_patches.rb b/lib/model_patches.rb index 8abd4e8..bd7d29d 100644 --- a/lib/model_patches.rb +++ b/lib/model_patches.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # Add a callback - to be executed before each request in development, # and at startup in production - to patch existing app classes. # Doing so in init/environment.rb wouldn't work in development, since diff --git a/lib/patch_mailer_paths.rb b/lib/patch_mailer_paths.rb index 7a524fa..420041d 100644 --- a/lib/patch_mailer_paths.rb +++ b/lib/patch_mailer_paths.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # Add a callback - to be executed before each request in development, # and at startup in production - to patch existing app classes. # See http://stackoverflow.com/questions/7072758/plugin-not-reloading-in-development-mode diff --git a/post_install.rb b/post_install.rb index 2dfabfd..5aae9ca 100644 --- a/post_install.rb +++ b/post_install.rb @@ -1 +1,2 @@ +# -*- encoding : utf-8 -*- # This file is executed in the Rails evironment by the `rails-post-install` script diff --git a/spec/alavetelitheme_spec.rb b/spec/alavetelitheme_spec.rb index 0bb0fab..b21c954 100644 --- a/spec/alavetelitheme_spec.rb +++ b/spec/alavetelitheme_spec.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- # If defined, ALAVETELI_TEST_THEME will be loaded in config/initializers/theme_loader ALAVETELI_TEST_THEME = 'alavetelitheme' require File.expand_path(File.join(File.dirname(__FILE__),'..','..','..','..','spec','spec_helper')) diff --git a/test/alavetelitheme_test.rb b/test/alavetelitheme_test.rb index 3e2d782..1303a6e 100644 --- a/test/alavetelitheme_test.rb +++ b/test/alavetelitheme_test.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- require File.expand_path(File.join(File.dirname(__FILE__), 'test_helper')) class AlavetelithemeTest < ActiveSupport::TestCase # Replace this with your real tests. diff --git a/test/test_helper.rb b/test/test_helper.rb index a2052ee..0c7f6e5 100644 --- a/test/test_helper.rb +++ b/test/test_helper.rb @@ -1,3 +1,4 @@ +# -*- encoding : utf-8 -*- require 'rubygems' require 'active_support' require 'minitest/autorun' diff --git a/uninstall.rb b/uninstall.rb index 9738333..f6e78fd 100644 --- a/uninstall.rb +++ b/uninstall.rb @@ -1 +1,2 @@ +# -*- encoding : utf-8 -*- # Uninstall hook code here From 57b5aa24ac39f9b033f426e292b38118bb5e62c6 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 13:44:36 +0000 Subject: [PATCH 080/281] Remove unrequired test directory Alaveteli uses RSpec --- test/alavetelitheme_test.rb | 9 --------- test/test_helper.rb | 5 ----- 2 files changed, 14 deletions(-) delete mode 100644 test/alavetelitheme_test.rb delete mode 100644 test/test_helper.rb diff --git a/test/alavetelitheme_test.rb b/test/alavetelitheme_test.rb deleted file mode 100644 index 1303a6e..0000000 --- a/test/alavetelitheme_test.rb +++ /dev/null @@ -1,9 +0,0 @@ -# -*- encoding : utf-8 -*- -require File.expand_path(File.join(File.dirname(__FILE__), 'test_helper')) -class AlavetelithemeTest < ActiveSupport::TestCase - # Replace this with your real tests. - test "the truth" do - assert true - end - -end diff --git a/test/test_helper.rb b/test/test_helper.rb deleted file mode 100644 index 0c7f6e5..0000000 --- a/test/test_helper.rb +++ /dev/null @@ -1,5 +0,0 @@ -# -*- encoding : utf-8 -*- -require 'rubygems' -require 'active_support' -require 'minitest/autorun' -require 'active_support/test_case' From c79256e42d1f14e3897ec1c61431b9d81a201640 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 13:48:00 +0000 Subject: [PATCH 081/281] Remove template spec --- spec/alavetelitheme_spec.rb | 12 ------------ 1 file changed, 12 deletions(-) delete mode 100644 spec/alavetelitheme_spec.rb diff --git a/spec/alavetelitheme_spec.rb b/spec/alavetelitheme_spec.rb deleted file mode 100644 index b21c954..0000000 --- a/spec/alavetelitheme_spec.rb +++ /dev/null @@ -1,12 +0,0 @@ -# -*- encoding : utf-8 -*- -# If defined, ALAVETELI_TEST_THEME will be loaded in config/initializers/theme_loader -ALAVETELI_TEST_THEME = 'alavetelitheme' -require File.expand_path(File.join(File.dirname(__FILE__),'..','..','..','..','spec','spec_helper')) - -describe "testing the truth" do - - it 'should be true' do - assert true - end - -end From 117407687d4c45d9ba0a014d239d7d5267e4e83b Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 13:58:33 +0000 Subject: [PATCH 082/281] Re-add model patches --- lib/model_patches.rb | 63 ++++++++++++++++++++++--- spec/model_patches_spec.rb | 94 ++++++++++++++++++++++++++++++++++++++ 2 files changed, 150 insertions(+), 7 deletions(-) create mode 100644 spec/model_patches_spec.rb diff --git a/lib/model_patches.rb b/lib/model_patches.rb index bd7d29d..b13d899 100644 --- a/lib/model_patches.rb +++ b/lib/model_patches.rb @@ -6,11 +6,60 @@ # See http://stackoverflow.com/questions/7072758/plugin-not-reloading-in-development-mode # Rails.configuration.to_prepare do - OutgoingMessage.class_eval do - # Add intro paragraph to new request template - def default_letter - return nil if self.message_type == 'followup' - #"If you uncomment this line, this text will appear as default text in every message" - end - end + + # Remove UK-specific references to FOI + InfoRequest.class_eval do + + def law_used_full + "access to information" + end + + def law_used_short + "information" + end + + end + + OutgoingMessage.class_eval do + + # Add intro paragraph to new request template + def default_letter + return nil if self.message_type == 'followup' + + _("Under the right of access to documents in the EU treaties, as developed in "+ + "Regulation 1049/2001, I am requesting documents which contain the following "+ + "information:\n\n") + end + + # Modify the search snippet to hide the intro paragraph. + # TODO: Need to have locale information in the model to improve this (issue #255) + def get_text_for_indexing(strip_salutation = true, opts = {}) + if opts.empty? + text = body.strip + else + text = body(opts).strip + end + + # Remove salutation + text.sub!(/Dear .+,/, "") if strip_salutation + # TODO: can't be more specific without locale + text.sub!(/[^\n]+1049\/2001[^:\n]+:? ?/, "") + # Remove email addresses from display/index etc. + self.remove_privacy_sensitive_things!(text) + + text + end + + end + + # Disable funcionality to let users of the site act on behalf of the public + # body, since we aren't sure right now this is safe enough + PublicBody.class_eval do + + def is_foi_officer?(user) + false + end + + end + end diff --git a/spec/model_patches_spec.rb b/spec/model_patches_spec.rb new file mode 100644 index 0000000..96b25c3 --- /dev/null +++ b/spec/model_patches_spec.rb @@ -0,0 +1,94 @@ +# -*- encoding : utf-8 -*- +# If defined, ALAVETELI_TEST_THEME will be loaded in config/initializers/theme_loader +ALAVETELI_TEST_THEME = 'asktheeu-theme' +require File.expand_path(File.join(File.dirname(__FILE__),'..','..','..','..','spec','spec_helper')) + +describe InfoRequest, 'when patched by the asktheeu-theme' do + + describe '#law_used_full' do + + it 'returns "access to information"' do + expect(InfoRequest.new.law_used_full).to eq('access to information') + end + + end + + describe '#law_used_short' do + + it 'returns "information"' do + expect(InfoRequest.new.law_used_short).to eq('information') + end + + end + +end + +describe PublicBody, 'when patched by the asktheeu-theme' do + + describe '#is_foi_officer?' do + + it 'always returns false' do + body = PublicBody.new(:request_email => 'blah@example.com') + user = User.new(:email => 'user@example.com') + expect(body.is_foi_officer?(user)).to eq(false) + end + + end + +end + +describe OutgoingMessage, 'when patched by the asktheeu-theme' do + + describe '#default_letter' do + + it 'returns nil for a follow up message' do + internal_review_request = FactoryGirl.build(:internal_review_request) + expect(internal_review_request.default_letter).to be_nil + end + + it 'returns text about Regulation 1049/2001' do + initial_request = FactoryGirl.build(:initial_request) + expected = 'Regulation 1049/2001' + expect(initial_request.default_letter).to match(expected) + end + + end + + describe '#get_text_for_indexing' do + + it 'strips the salutation' do + body = <<-EOF.strip_heredoc + Dear someone, + Please give me some information + EOF + initial_request = FactoryGirl.build(:initial_request, :body => body) + expected = 'Dear someone' + expect(initial_request.get_text_for_indexing).not_to match(expected) + end + + it 'strips the text about Regulation 1049/2001' do + body = <<-EOF.strip_heredoc + Dear someone, + Please give me some information + EOF + initial_request = FactoryGirl.build(:initial_request) + initial_request.update_attribute(:body, initial_request.default_letter + body) + expect(initial_request.get_text_for_indexing). + not_to match(initial_request.default_letter) + end + + it 'redacts an email address' do + body = <<-EOF.strip_heredoc + Dear someone, + Please give me some information to me@example.com + EOF + initial_request = FactoryGirl.build(:initial_request) + expected = /[email address]/ + initial_request.update_attribute(:body, initial_request.default_letter + body) + expect(initial_request.get_text_for_indexing). + to match(expected) + end + + end + +end From 0b83240323a7c79ef3ea2eb1054cd80f3493c209 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 14:19:51 +0000 Subject: [PATCH 083/281] Re-add helper patches --- lib/alavetelitheme.rb | 1 + lib/helper_patches.rb | 48 +++++++++++++++++++++++++++++++++++++++++++ 2 files changed, 49 insertions(+) create mode 100644 lib/helper_patches.rb diff --git a/lib/alavetelitheme.rb b/lib/alavetelitheme.rb index c47f1ac..dd89061 100644 --- a/lib/alavetelitheme.rb +++ b/lib/alavetelitheme.rb @@ -26,6 +26,7 @@ class ActionController::Base # Monkey patch app code for patch in ['controller_patches.rb', + 'helper_patches.rb', 'model_patches.rb', 'patch_mailer_paths.rb'] require File.expand_path "../#{patch}", __FILE__ diff --git a/lib/helper_patches.rb b/lib/helper_patches.rb new file mode 100644 index 0000000..859c26c --- /dev/null +++ b/lib/helper_patches.rb @@ -0,0 +1,48 @@ +# -*- encoding : utf-8 -*- + +Rails.configuration.to_prepare do + + WidgetHelper.class_eval do + + def status_description(info_request, status) + case status + when 'waiting_classification' + _('Unknown Status') + when 'waiting_response', 'waiting_response_overdue', 'waiting_response_very_overdue' + _('Waiting Response') + when 'not_held' + _('Not Held') + when 'rejected' + _('Rejected') + when 'successful' + _('Successful') + when 'partially_successful' + _('Partial Success') + when 'waiting_clarification' + _('Waiting Clarification') + when 'gone_postal' + _('Gone Postal') + when 'internal_review' + _('Internal Review') + when 'error_message' + _('Error message') + when 'requires_admin' + _('Requires Admin') + when 'user_withdrawn' + _('User Withdrawn') + when 'attention_requested' + _('Attention Requested') + when 'vexatious' + _('Vexatious') + else + if InfoRequest.respond_to?(:theme_display_status) + InfoRequest.theme_display_status(status) + else + _('Unknown') + end + end + end + + end + + end From 9765777844cc18c2fa1fa38cc596258ffe19ca68 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 14:27:32 +0000 Subject: [PATCH 084/281] Re-add custom states --- lib/customstates.rb | 79 +++++++++++++++++++++++---------------------- 1 file changed, 41 insertions(+), 38 deletions(-) diff --git a/lib/customstates.rb b/lib/customstates.rb index c70ad81..affd9d5 100644 --- a/lib/customstates.rb +++ b/lib/customstates.rb @@ -1,51 +1,54 @@ # -*- encoding : utf-8 -*- -# See `doc/THEMES.md` for more explanation of this file -# This example adds a "transferred" state to requests. - module InfoRequestCustomStates - def self.included(base) - base.extend(ClassMethods) - end - - # Work out what the situation of the request is. In addition to - # values of self.described_state, in base Alaveteli can return - # these (calculated) values: - # waiting_classification - # waiting_response_overdue - # waiting_response_very_overdue - def theme_calculate_status - # just fall back to the core calculation - return self.base_calculate_status + def self.included(base) + base.extend(ClassMethods) + end + + def theme_calculate_status + return 'waiting_classification' if self.awaiting_description + waiting_response = self.described_state == "waiting_response" || self.described_state == "deadline_extended" + return self.described_state unless waiting_response + return 'waiting_response_very_overdue' if + Time.now.strftime("%Y-%m-%d") > self.date_very_overdue_after.strftime("%Y-%m-%d") + return 'waiting_response_overdue' if + Time.now.strftime("%Y-%m-%d") > self.date_response_required_by.strftime("%Y-%m-%d") + return 'waiting_response' + end + + # Mixin methods for InfoRequest + module ClassMethods + def theme_display_status(status) + if status == 'referred' + _("Referred.") + elsif status == 'transferred' + _("Transferred.") + else + raise _("unknown status ") + status + end end - # Mixin methods for InfoRequest - module ClassMethods - def theme_display_status(status) - if status == 'transferred' - _("Transferred.") - else - raise _("unknown status ") + status - end - end - - def theme_extra_states - return ['transferred'] - end + def theme_extra_states + return ['referred', + 'transferred'] end + end end module RequestControllerCustomStates - def theme_describe_state(info_request) - # called after the core describe_state code. It should - # end by raising an error if the status is unknown - if info_request.calculate_status == 'transferred' - flash[:notice] = _("Authority has transferred your request to a different public body.") - redirect_to request_url(@info_request) - else - raise "unknown calculate_status " + info_request.calculate_status - end + def theme_describe_state(info_request) + # called after the core describe_state code. It should + # end by raising an error if the status is unknown + if info_request.calculate_status == 'referred' + flash[:notice] = _("Authority has closed your request and referred you to a different public body.") + redirect_to unhappy_url(info_request) + elsif info_request.calculate_status == 'transferred' + flash[:notice] = _("Authority has transferred your request to a different public body.") + redirect_to request_url(info_request) + else + raise "unknown calculate_status " + info_request.calculate_status end + end end From c5bb1303498dd95b0628a9baa70a006b88c59e08 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 14:30:53 +0000 Subject: [PATCH 085/281] Fix missing newline --- lib/controller_patches.rb | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/lib/controller_patches.rb b/lib/controller_patches.rb index fef39d0..cc36774 100644 --- a/lib/controller_patches.rb +++ b/lib/controller_patches.rb @@ -39,4 +39,4 @@ def right_to_know end end -end \ No newline at end of file +end From f8c88702471acff3e79eb8f66887ae2d3944e042 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 16:32:37 +0000 Subject: [PATCH 086/281] Remove WDTK-specific copyright link --- lib/views/request/_sidebar.html.erb | 4 ---- 1 file changed, 4 deletions(-) diff --git a/lib/views/request/_sidebar.html.erb b/lib/views/request/_sidebar.html.erb index 4a1d15e..92c9976 100644 --- a/lib/views/request/_sidebar.html.erb +++ b/lib/views/request/_sidebar.html.erb @@ -52,8 +52,4 @@ <% end %>

    <%= link_to _('Event history details'), request_details_path(@info_request) %>

    - - -

    <%= link_to _('Are you the owner of any commercial copyright on this page?'), help_officers_path+"#copyright" %>

    From 73e19cf6d627311403829069cff41d897c31cd41 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 16:39:50 +0000 Subject: [PATCH 087/281] Re-add outgoing mailer overrides --- .../outgoing_mailer/_followup_footer.de.text.erb | 2 ++ lib/views/outgoing_mailer/_followup_footer.text.erb | 2 ++ .../outgoing_mailer/initial_request.de.text.erb | 13 +++++++++++++ lib/views/outgoing_mailer/initial_request.text.erb | 8 +++----- 4 files changed, 20 insertions(+), 5 deletions(-) create mode 100644 lib/views/outgoing_mailer/_followup_footer.de.text.erb create mode 100644 lib/views/outgoing_mailer/_followup_footer.text.erb create mode 100644 lib/views/outgoing_mailer/initial_request.de.text.erb diff --git a/lib/views/outgoing_mailer/_followup_footer.de.text.erb b/lib/views/outgoing_mailer/_followup_footer.de.text.erb new file mode 100644 index 0000000..348289e --- /dev/null +++ b/lib/views/outgoing_mailer/_followup_footer.de.text.erb @@ -0,0 +1,2 @@ +<%= _('Diese Nachricht und alle Antworten von {{public_body_name}} werden auf der {{site_name}} Internetseite veröffentlicht. Für weitere Informationen besuchen Sie bitte unsere speziell für EU-Beamte eingerichtete Seite {{help_url}}', :public_body_name => @info_request.public_body.name, :site_name => site_name, :help_url => help_officers_url) %> + diff --git a/lib/views/outgoing_mailer/_followup_footer.text.erb b/lib/views/outgoing_mailer/_followup_footer.text.erb new file mode 100644 index 0000000..9675e03 --- /dev/null +++ b/lib/views/outgoing_mailer/_followup_footer.text.erb @@ -0,0 +1,2 @@ +<%= _('This message and all replies from {{public_body_name}} will be published on the {{site_name}} website. For more information see our dedicated page for EU public officials at {{help_url}}', :public_body_name => @info_request.public_body.name, :site_name => site_name, :help_url => help_officers_url) %> + diff --git a/lib/views/outgoing_mailer/initial_request.de.text.erb b/lib/views/outgoing_mailer/initial_request.de.text.erb new file mode 100644 index 0000000..5f3f170 --- /dev/null +++ b/lib/views/outgoing_mailer/initial_request.de.text.erb @@ -0,0 +1,13 @@ +<%= raw @outgoing_message.body.strip %> + +------------------------------------------------------------------- + +<%= _('"Dies ist eine Anfrage auf Dokumentenzugangs unter Artikel 15 des Vertrags über die Arbeitsweise der Europäischen Union (AEUV) und, wo zutreffend, Verordnung 1049/2001 welche über die Internetsetite {{site_name}} gesendet wurde.', :site_name => site_name) %> + +<%= _('Bitte verwendet Sie dies Email-Adresse für alle Antworten zu folgender Anfrage: {{email}}', :email => @info_request.incoming_email) %> + +<%= _('Falls {{email_address}} die falsche Email-Adresse für Anfragen auf Dokumentenzugangs an {{public_body_name}} ist, teilen Sie dies dem {{site_name}} team bitte durch eine Email an team@asktheEU.org mit.', :email_address => @info_request.public_body.request_email, :public_body_name => @info_request.public_body.name, :site_name => site_name)%> + +<%= render :partial => 'followup_footer' %> + +------------------------------------------------------------------- diff --git a/lib/views/outgoing_mailer/initial_request.text.erb b/lib/views/outgoing_mailer/initial_request.text.erb index f755e39..b23c261 100644 --- a/lib/views/outgoing_mailer/initial_request.text.erb +++ b/lib/views/outgoing_mailer/initial_request.text.erb @@ -2,13 +2,11 @@ ------------------------------------------------------------------- -<%= _('This is an FOI request done via the {{site_name}} website. This footer has been overriden by the sample Alaveteli theme.', :site_name => site_name) %> +<%= _('This is a request for access to information under Article 15 of the TFEU and, where applicable, Regulation 1049/2001 which has been sent via the {{site_name}} website.', :site_name => site_name) %> -<%= _('Please use this email address for all replies to this request:')%> -<%= @info_request.incoming_email %> +<%= _('Please kindly use this email address for all replies to this request: {{email}}', :email => @info_request.incoming_email) %> -<%= _('Is {{email_address}} the wrong address for {{type_of_request}} requests to {{public_body_name}}? If so, please contact us using this form:', :email_address => @info_request.public_body.request_email, :type_of_request => @info_request.law_used_full, :public_body_name => @info_request.public_body.name)%> -<%= new_change_request_url(:body => @info_request.public_body.url_name) %> +<%= _('If {{email_address}} is the wrong address for information requests to {{public_body_name}}, please tell the {{site_name}} team on email team@asktheEU.org', :email_address => @info_request.public_body.request_email, :public_body_name => @info_request.public_body.name, :site_name => site_name)%> <%= render :partial => 'followup_footer' %> From dbb4fbd067b74603d9b0b385f8a8c380692ae6cf Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 16:47:34 +0000 Subject: [PATCH 088/281] Re-add custom state view overrides --- lib/views/general/_custom_state_descriptions.html.erb | 7 +++++++ .../general/_custom_state_transitions_complete.html.erb | 5 +++++ .../general/_custom_state_transitions_pending.html.erb | 4 ++++ 3 files changed, 16 insertions(+) create mode 100644 lib/views/general/_custom_state_descriptions.html.erb create mode 100644 lib/views/general/_custom_state_transitions_complete.html.erb create mode 100644 lib/views/general/_custom_state_transitions_pending.html.erb diff --git a/lib/views/general/_custom_state_descriptions.html.erb b/lib/views/general/_custom_state_descriptions.html.erb new file mode 100644 index 0000000..9a59be2 --- /dev/null +++ b/lib/views/general/_custom_state_descriptions.html.erb @@ -0,0 +1,7 @@ +<% if status == 'transferred' %> + <%= public_body_link(@info_request.public_body) %> has replied saying they have transferred your request to another public body. +<% elsif status == 'referred' %> + <%= public_body_link(@info_request.public_body) %> has replied saying you have to contact another public body. +<% else %> + <% raise "unknown status " + status %> +<% end %> diff --git a/lib/views/general/_custom_state_transitions_complete.html.erb b/lib/views/general/_custom_state_transitions_complete.html.erb new file mode 100644 index 0000000..8cc7848 --- /dev/null +++ b/lib/views/general/_custom_state_transitions_complete.html.erb @@ -0,0 +1,5 @@ +
    + <%= radio_button "incoming_message", "described_state", "referred", :id => 'referred' + id_suffix %> + +
    + diff --git a/lib/views/general/_custom_state_transitions_pending.html.erb b/lib/views/general/_custom_state_transitions_pending.html.erb new file mode 100644 index 0000000..3a90936 --- /dev/null +++ b/lib/views/general/_custom_state_transitions_pending.html.erb @@ -0,0 +1,4 @@ +
    + <%= radio_button "incoming_message", "described_state", "transferred", :id => 'transferred' + id_suffix %> + +
    From ebf543b3b0d2afd6ed9ee4b953958d832086d8b1 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 11 Dec 2015 17:09:03 +0000 Subject: [PATCH 089/281] Remove template view --- lib/views/general/mycontroller.html.erb | 7 ------- 1 file changed, 7 deletions(-) delete mode 100644 lib/views/general/mycontroller.html.erb diff --git a/lib/views/general/mycontroller.html.erb b/lib/views/general/mycontroller.html.erb deleted file mode 100644 index ad642d3..0000000 --- a/lib/views/general/mycontroller.html.erb +++ /dev/null @@ -1,7 +0,0 @@ -<% @title = "My new controller" %> - -

    My new controller

    - -

    This is a view of a controller that does almost nothing, except output the words <%= @say_something %>

    - - From 31558916532f94982ce58f0979aae82be2d369d8 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 15:57:13 +0000 Subject: [PATCH 090/281] Extract hard-coded top requests to model method --- lib/controller_patches.rb | 10 ++++++++++ lib/model_patches.rb | 12 +++++++++++- lib/views/general/frontpage.html.erb | 8 +------- 3 files changed, 22 insertions(+), 8 deletions(-) diff --git a/lib/controller_patches.rb b/lib/controller_patches.rb index cc36774..5f935f8 100644 --- a/lib/controller_patches.rb +++ b/lib/controller_patches.rb @@ -10,12 +10,22 @@ GeneralController.class_eval do # Make sure it doesn't break if blog is not available def frontpage + medium_cache + @locale = I18n.locale.to_s + successful_query = InfoRequestEvent.make_query_from_params( :latest_status => ['successful'] ) + @track_thing = TrackThing.create_track_for_search_query(successful_query) + @feed_autodetect = [ { :url => do_track_url(@track_thing, 'feed'), + :title => _('Successful requests'), + :has_json => true } ] + begin blog rescue @blog_items = [] @twitter_user = MySociety::Config.get('TWITTER_USERNAME', '') end + + @top_requests = InfoRequest.top_requests.limit(2) end end diff --git a/lib/model_patches.rb b/lib/model_patches.rb index b13d899..94e2456 100644 --- a/lib/model_patches.rb +++ b/lib/model_patches.rb @@ -9,6 +9,17 @@ # Remove UK-specific references to FOI InfoRequest.class_eval do + def self.top_requests + ids = connection.select_values <<-SQL.strip_heredoc.gsub("\n", " ") + SELECT info_request_id + FROM "track_things" + WHERE (info_request_id IS NOT NULL) + GROUP BY info_request_id + ORDER BY COUNT(*) DESC; + SQL + + where(:id => ids).order("position(id::text in '#{ ids }')") + end def law_used_full "access to information" @@ -17,7 +28,6 @@ def law_used_full def law_used_short "information" end - end OutgoingMessage.class_eval do diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index eb3ee6f..5d472cb 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -10,13 +10,7 @@

    Top requests

    - <% info_request = InfoRequest.where(:url_title => 'how_much_public_money_is_wasted_o').first %> - <% if info_request %> - <%= render :partial => 'general/frontpage_top_request', :locals => { :info_request => info_request } %> - <% end %> - - <% info_request = InfoRequest.where(:url_title => 'why_do_you_have_such_a_fancy_dog').first %> - <% if info_request %> + <% @top_requests.each do |info_request| %> <%= render :partial => 'general/frontpage_top_request', :locals => { :info_request => info_request } %> <% end %>
    From d5b17931b595f222afd55313b32bf1011a4e3b6c Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 16:05:59 +0000 Subject: [PATCH 091/281] Correctly mark up translation strings on frontpage --- lib/views/general/frontpage.html.erb | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index 5d472cb..ede3ec6 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -1,14 +1,14 @@ <% cache_if_caching_fragments("frontpage-#{@locale}", :expires_in => 5.minutes) do %>
    -

    How to AskTheEU

    +

    <%= _("How to AskTheEU") %>

    -

    Top requests

    +

    <%= _("Top requests") %>

    <% @top_requests.each do |info_request| %> <%= render :partial => 'general/frontpage_top_request', :locals => { :info_request => info_request } %> @@ -23,7 +23,7 @@
    -

    Latest news and campaigns See all

    +

    <%= _("Latest news and campaigns") %> <%= _("See all") %>

    <% @blog_items[0..3].each do |item| %> From d9baca9efdedd42dc391c89ecccc0d8b892cfcfe Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 16:13:03 +0000 Subject: [PATCH 092/281] Add missing link --- lib/views/general/frontpage.html.erb | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index ede3ec6..cc64432 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -23,7 +23,7 @@
    -

    <%= _("Latest news and campaigns") %> <%= _("See all") %>

    +

    <%= _("Latest news and campaigns") %> <%= link_to _("See all"), blog_path %>

    <% @blog_items[0..3].each do |item| %> From 14c98d222f3cc2f44eb8ad55dd6964bb7be4c43d Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 16:13:17 +0000 Subject: [PATCH 093/281] Use idiomatic ruby --- lib/views/general/frontpage.html.erb | 10 ++++++---- 1 file changed, 6 insertions(+), 4 deletions(-) diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index cc64432..ec5dc1d 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -2,6 +2,7 @@

    <%= _("How to AskTheEU") %>

    +
    @@ -26,14 +27,15 @@

    <%= _("Latest news and campaigns") %> <%= link_to _("See all"), blog_path %>

    - <% @blog_items[0..3].each do |item| %> + <% @blog_items.take(4).each do |item| %>
    <% if item['thumbnail'] %> - '> + <%= link_to item['link'][0] do %> width="250" height="150"> - + <% end %> <% end %> -

    '><%= item['title'][0] %>

    + +

    <%= link_to item['title'][0], item['link'][0] %>

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    <% end %> From 087cfe511bddff6038cca11ed40240e993950470 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 16:25:59 +0000 Subject: [PATCH 094/281] Clearer spacing Indent everything inside the cache block --- lib/views/general/frontpage.html.erb | 44 ++++++++++++++-------------- 1 file changed, 22 insertions(+), 22 deletions(-) diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index ec5dc1d..97ac9f9 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -16,29 +16,29 @@ <% end %>
    -
    <%# close div#general_frontpage %> -
    <%# close div#content %> -
    <%# close div#wrapper %> - -
    - -
    -
    -

    <%= _("Latest news and campaigns") %> <%= link_to _("See all"), blog_path %>

    - -
    - <% @blog_items.take(4).each do |item| %> -
    - <% if item['thumbnail'] %> - <%= link_to item['link'][0] do %> - width="250" height="150"> +
    <%# close div#general_frontpage %> +
    <%# close div#content %> +
    <%# close div#wrapper %> + +
    + +
    +
    +

    <%= _("Latest news and campaigns") %> <%= link_to _("See all"), blog_path %>

    + +
    + <% @blog_items.take(4).each do |item| %> +
    + <% if item['thumbnail'] %> + <%= link_to item['link'][0] do %> + width="250" height="150"> + <% end %> <% end %> - <% end %> -

    <%= link_to item['title'][0], item['link'][0] %>

    -

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    -
    - <% end %> -
    +

    <%= link_to item['title'][0], item['link'][0] %>

    +

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    +
    + <% end %> +
    <% end %> From 48ce6c4022e976279590235c9262bd46dd645227 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 16:38:24 +0000 Subject: [PATCH 095/281] Add missing links --- lib/views/general/_responsive_topnav.html.erb | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/lib/views/general/_responsive_topnav.html.erb b/lib/views/general/_responsive_topnav.html.erb index 7790bb5..c321457 100644 --- a/lib/views/general/_responsive_topnav.html.erb +++ b/lib/views/general/_responsive_topnav.html.erb @@ -6,15 +6,15 @@
  • - <%= link_to _("How it works"), '#' %> + <%= link_to _("How it works"), help_requesting_path %>
  • - <%= link_to _("News & Campaigns"), '#' %> + <%= link_to _("News & Campaigns"), blog_path %>
  • - <%= link_to _("About"), '#' %> + <%= link_to _("About"), help_about_path %>
  • From 09a2fe20422e449994a6a702a16e0120559d2527 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 16:38:40 +0000 Subject: [PATCH 096/281] Add missing translation wrappers --- lib/views/general/_responsive_footer.html.erb | 23 +++++++++++-------- 1 file changed, 13 insertions(+), 10 deletions(-) diff --git a/lib/views/general/_responsive_footer.html.erb b/lib/views/general/_responsive_footer.html.erb index e203e3a..ffed34e 100644 --- a/lib/views/general/_responsive_footer.html.erb +++ b/lib/views/general/_responsive_footer.html.erb @@ -2,31 +2,34 @@
    - Access Info + <%= _('Access Info') %>

    - A project by - Access Info Europe, - powered by - Alaveteli + <%= _('A project by Access Info ' \ + 'Europe, powered by ' \ + 'Alaveteli') %>

    • - <%= link_to 'About', help_about_path %> + <%= link_to _('About'), help_about_path %>
    • - <%= link_to 'Contact', help_contact_path %> + <%= link_to _('Contact'), help_contact_path %>
    • - <%= link_to 'Privacy and cookies', help_privacy_path %> + <%= link_to _('Privacy and cookies'), help_privacy_path %>
    • - <%= link_to 'API', help_api_path %> + <%= link_to _('API'), help_api_path %>
    -

    Homepage header photo © European Union 2014 - European Parliament CC-BY-ND

    +

    + <%= _('Homepage header photo © European Union 2014 - European ' \ + 'Parliament') %> + CC-BY-ND +

    From 8ab7885acb2ac90bfc19510e78a0e07ef2caa539 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 16:49:11 +0000 Subject: [PATCH 097/281] Re-add custom help pages --- lib/views/help/_sidebar.de.html.erb | 46 ++ lib/views/help/_sidebar.es.html.erb | 47 ++ lib/views/help/_sidebar.html.erb | 58 ++- lib/views/help/_supporters.html.erb | 42 ++ .../_why_they_should_reply_by_email.html.erb | 4 +- lib/views/help/about.de.html.erb | 53 +++ lib/views/help/about.es.html.erb | 55 ++- lib/views/help/about.html.erb | 53 ++- lib/views/help/alaveteli.es.html.erb | 17 + lib/views/help/alaveteli.html.erb | 17 + lib/views/help/api.es.html.erb | 59 +++ lib/views/help/api.html.erb | 138 +++--- lib/views/help/contact.es.html.erb | 40 ++ lib/views/help/contact.html.erb | 40 ++ lib/views/help/credits.html.erb | 106 +---- lib/views/help/help_out.de.html.erb | 25 + lib/views/help/help_out.es.html.erb | 24 + lib/views/help/help_out.html.erb | 25 +- lib/views/help/officers.de.html.erb | 73 +++ lib/views/help/officers.es.html.erb | 72 +++ lib/views/help/officers.html.erb | 289 +++--------- lib/views/help/privacy.de.html.erb | 55 +++ lib/views/help/privacy.es.html.erb | 55 +++ lib/views/help/privacy.html.erb | 227 ++------- lib/views/help/requesting.de.html.erb | 156 +++++++ lib/views/help/requesting.es.html.erb | 152 ++++++ lib/views/help/requesting.html.erb | 433 ++++++------------ lib/views/help/right_to_know.de.html.erb | 11 + lib/views/help/right_to_know.html.erb | 11 + lib/views/help/unhappy.html.erb | 67 +++ 30 files changed, 1565 insertions(+), 885 deletions(-) create mode 100644 lib/views/help/_sidebar.de.html.erb create mode 100644 lib/views/help/_sidebar.es.html.erb create mode 100644 lib/views/help/_supporters.html.erb create mode 100644 lib/views/help/about.de.html.erb create mode 100644 lib/views/help/alaveteli.es.html.erb create mode 100644 lib/views/help/alaveteli.html.erb create mode 100644 lib/views/help/api.es.html.erb create mode 100644 lib/views/help/contact.es.html.erb create mode 100644 lib/views/help/contact.html.erb create mode 100644 lib/views/help/help_out.de.html.erb create mode 100644 lib/views/help/help_out.es.html.erb create mode 100644 lib/views/help/officers.de.html.erb create mode 100644 lib/views/help/officers.es.html.erb create mode 100644 lib/views/help/privacy.de.html.erb create mode 100644 lib/views/help/privacy.es.html.erb create mode 100644 lib/views/help/requesting.de.html.erb create mode 100644 lib/views/help/requesting.es.html.erb create mode 100644 lib/views/help/right_to_know.de.html.erb create mode 100644 lib/views/help/right_to_know.html.erb create mode 100644 lib/views/help/unhappy.html.erb diff --git a/lib/views/help/_sidebar.de.html.erb b/lib/views/help/_sidebar.de.html.erb new file mode 100644 index 0000000..cc17b83 --- /dev/null +++ b/lib/views/help/_sidebar.de.html.erb @@ -0,0 +1,46 @@ +
    +

    Help pages

    + +

    <%= link_to_unless_current "Über Uns", help_about_path %>

    +
      +
    • <%= link_to "Und wie funktioniert's?", help_about_path(:anchor => 'how') %>
      • +
    • <%= link_to "Von wem kommt AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • +
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • +
    + +

    <%= link_to_unless_current "Kann ich mithelfen?", help_help_out_path %>

    + +

    <%= link_to_unless_current "Anfragen-Leitfaden", help_requesting_path %>

    +
      +
    • <%= link_to "Anfragen stellen", help_requesting_path(:anchor => 'making_requests') %>
      • +
    • <%= link_to "EU-Behörden finden", help_requesting_path(:anchor => 'finding_bodies') %>
      • +
    • <%= link_to "Welche Sprachen?", help_requesting_path(:anchor => 'languages') %>
      • +
    • <%= link_to "Hilfreiche Anfragen-Tipps", help_requesting_path(:anchor => 'tips') %>
      • +
    • <%= link_to "Antworten & Beschwerden", help_requesting_path(:anchor => 'answers_appeals') %>
      • +
    • <%= link_to "Anfragenmoderation", help_requesting_path(:anchor => 'request_moderation') %>
      • +
    + +

    <%= link_to_unless_current "Ihr Recht zu wissen", help_right_to_know_path %>

    + +

    <%= link_to_unless_current "Ihre Privatsphäre", help_privacy_path %>

    + +

    <%= link_to_unless_current "Informationen für EU-Vertreter", help_officers_path %>

    +
      +
    • <%= link_to "Was ist AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • +
    • <%= link_to "Anfragenbearbeitung", help_officers_path(:anchor => 'processing_requests') %>
      • +
    • <%= link_to "Datenschutzaspekte", help_officers_path(:anchor => 'privacy_issues') %>
      • +
    + +

    +

    <%= link_to_unless_current "Über die Software", help_alaveteli_path %>

    + +

    <%= link_to_unless_current "Programmierer-API", help_api_path %>

    + +

    <%= link_to_unless_current "Impressum", help_credits_path %>

    + +

    Kontakt

    +

    Sollten Sie hier keine Antwort auf Ihre Frage finden oder sollten Sie uns etwas mitteilen wollen, <%= link_to 'nehmen Sie Kontakt auf', help_contact_path %>. +

    +
    + + diff --git a/lib/views/help/_sidebar.es.html.erb b/lib/views/help/_sidebar.es.html.erb new file mode 100644 index 0000000..6ffeca4 --- /dev/null +++ b/lib/views/help/_sidebar.es.html.erb @@ -0,0 +1,47 @@ +
    +

    Ayuda

    + +

    <%= link_to_unless_current "Quiénes somos", help_about_path %>

    +
      +
    • <%= link_to "¿Cómo funciona?", help_about_path(:anchor => 'how') %>
      • +
    • <%= link_to "¿Quién creó AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • +
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • +
    + +

    <%= link_to_unless_current "¿Puedo ayudar?", help_help_out_path %>

    + +

    <%= link_to_unless_current "Guía para solicitantes", help_requesting_path %>

    +
      +
    • <%= link_to "Solicitar información", help_requesting_path(:anchor => 'making_requests') %>
      • +
    • <%= link_to "Localizar los organismos de la UE", help_requesting_path(:anchor => 'finding_bodies') %>
      • +
    • <%= link_to "Idiomas", help_requesting_path(:anchor => 'languages') %>
      • +
    • <%= link_to "Consejos sobre las solicitudes", help_requesting_path(:anchor => 'tips') %>
      • +
    • <%= link_to "Respuestas y apelaciones", help_requesting_path(:anchor => 'answers_appeals') %>
      • +
    • <%= link_to "Moderación de las solicitudes", help_requesting_path(:anchor => 'request_moderation') %>
      • +
    + +

    <%= link_to_unless_current "Tu derecho a saber", help_right_to_know_path %>

    + +

    <%= link_to_unless_current "Tu privacidad", help_privacy_path %>

    + +

    <%= link_to_unless_current "Información para funcionarios de la UE", help_officers_path %>

    +
      +
    • <%= link_to "¿Qué es AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • +
    • <%= link_to "Proceso de las solicitudes", help_officers_path(:anchor => 'processing_requests') %>
      • +
    • <%= link_to "Privacidad", help_officers_path(:anchor => 'privacy_issues') %>
      • +
    + +

    +

    <%= link_to_unless_current "Acerca del Software", help_alaveteli_path %>

    + +

    <%= link_to_unless_current "API para programadores", help_api_path %>

    + +

    <%= link_to_unless_current "Agradecimientos", help_credits_path %>

    + +

    Contáctanos

    +

    Si tu pregunta no está resuelta aquí, o quieres hacernos llegar algún comentario + sobre la web, <%= link_to 'contáctanos', help_contact_path %>. +

    +
    + + diff --git a/lib/views/help/_sidebar.html.erb b/lib/views/help/_sidebar.html.erb index 958fd78..2188fa7 100644 --- a/lib/views/help/_sidebar.html.erb +++ b/lib/views/help/_sidebar.html.erb @@ -1,21 +1,45 @@
    -

    Help pages

    -
      -
    • <%= link_to_unless_current "Introduction", help_about_path %>
      • -
    • <%= link_to_unless_current "Making requests", help_requesting_path %>
      • -
    • <%= link_to_unless_current "Your privacy", help_privacy_path %>
      • -
    • <%= link_to_unless_current "FOI officers", help_officers_path %>
      • -
    • <%= link_to_unless_current "About the software", help_alaveteli_path %>
      • -
    • <%= link_to_unless_current "Credits", help_credits_path %>
      • -
    • <%= link_to_unless_current "Programmers API", help_api_path %>
      • -
    • <%= link_to_unless_current "Help us", help_general_path(:action => 'help_out') %>
      • -
    • <%= link_to_unless_current "Advanced search", advanced_search_path %>
      • -
    - -

    Contact us

    -

    If your question isn't answered here, or you just wanted to let us know - something about the site, contact us. -

    +

    Help pages

    + +

    <%= link_to_unless_current "About", help_about_path %>

    +
      +
    • <%= link_to "How does AsktheEU.org work?", help_about_path(:anchor => 'how') %>
      • +
    • <%= link_to "Who built AsktheEU.org?", help_about_path(:anchor => 'who') %>
      • +
    • <%= link_to "AsktheEU.org Supporters", help_about_path(:anchor => 'supporters') %>
      • +
    + +

    <%= link_to_unless_current "Can I help out?", help_help_out_path %>

    + +

    <%= link_to_unless_current "Request Guide", help_requesting_path %>

    +
      +
    • <%= link_to "Making Requests", help_requesting_path(:anchor => 'making_requests') %>
      • +
    • <%= link_to "Finding EU bodies", help_requesting_path(:anchor => 'finding_bodies') %>
      • +
    • <%= link_to "Which languages?", help_requesting_path(:anchor => 'languages') %>
      • +
    • <%= link_to "Effective request tips", help_requesting_path(:anchor => 'tips') %>
      • +
    • <%= link_to "Responses & Appeals", help_requesting_path(:anchor => 'answers_appeals') %>
      • +
    • <%= link_to "Request Moderation", help_requesting_path(:anchor => 'request_moderation') %>
      • +
    + +

    <%= link_to_unless_current "Your privacy", help_privacy_path %>

    + +

    <%= link_to_unless_current "Information for EU Officials", help_officers_path %>

    +
      +
    • <%= link_to "What is AsktheEU.org?", help_officers_path(:anchor => 'what') %>
      • +
    • <%= link_to "Processing Requests", help_officers_path(:anchor => 'processing_requests') %>
      • +
    • <%= link_to "Privacy Issues", help_officers_path(:anchor => 'privacy_issues') %>
      • +
    + +

    +

    <%= link_to_unless_current "About the Software", help_alaveteli_path %>

    + +

    <%= link_to_unless_current "Programmers API", help_api_path %>

    + +

    <%= link_to_unless_current "Credits", help_credits_path %>

    + +

    Contact us

    +

    If your question isn't answered here, or you just wanted to let us know + something about the site, <%= link_to 'contact us', help_contact_path %>. +

    diff --git a/lib/views/help/_supporters.html.erb b/lib/views/help/_supporters.html.erb new file mode 100644 index 0000000..294187e --- /dev/null +++ b/lib/views/help/_supporters.html.erb @@ -0,0 +1,42 @@ + diff --git a/lib/views/help/_why_they_should_reply_by_email.html.erb b/lib/views/help/_why_they_should_reply_by_email.html.erb index faaa2b2..7e9ac4e 100644 --- a/lib/views/help/_why_they_should_reply_by_email.html.erb +++ b/lib/views/help/_why_they_should_reply_by_email.html.erb @@ -1,3 +1,5 @@ -The law, the Ministry of Justice and the Information Commissioner all say that an email is sufficient (more details). +According to Regulation 1049/2001 the applicant simply has to make a written request in any form, including electronic form. There is no further requirement to give any personal details nor to state reasons for the request. + +Article 6.1 of the Regulation says "Applications for access to a document shall be made in any written form, including electronic form, in one of the languages referred to in Article 314 of the EC Treaty and in a sufficiently precise manner to enable the institution to identify the document. The applicant is not obliged to state reasons for the application." At the bottom of this page, write a reply to the authority explaining this to them. diff --git a/lib/views/help/about.de.html.erb b/lib/views/help/about.de.html.erb new file mode 100644 index 0000000..25c2a1a --- /dev/null +++ b/lib/views/help/about.de.html.erb @@ -0,0 +1,53 @@ +<% @title = "Über Uns" %> +
    +

    ÜBER UNS

    +

    WILLKOMMEN BEI ASKTHEEU.ORG!

    +
    + +
    +<%= render :partial => 'sidebar' %> + +
    + + +

    Willkommen bei AskTheEU.org!

    +

    Diese Internetseite wurde von einer Zivilrechtsorganisation erstellt, um Menschen wie Ihnen zu helfen Informationen von der Europäischen Union zu beziehen – indem Sie einfach danach fragen.

    +

    Auch EU Beamte wird das Leben durch diese Seite erleichtert, da es unwahrscheinlicher wird, dass diese wiederholt dieselben Fragen beantworten müssen. Wenn eine Frage einmal beantwortet wurde, wird diese auf der Seite gespeichert und ist somit für jedermann zugänglich.

    + +

    Und wie funktioniert's?

    +

    Ganz einfach: Sie stellen über diese Seite eine Anfrage an die EU und wir senden eine Email an die richtige EU-Behörde. Diese sind dann verpflichtet innerhalb von 15 Werktagen (ca. drei Wochen) zu antworten.

    +

    Sobald wir eine Antwort erhalten, senden wir Ihnen diese zu und veröffentlichen sie auf dieser Internetseite. Sie werden dann gebeten uns kurz mitzuteilen, ob Sie mit der erhaltenen Antwort zufrieden waren. Ist das nicht der Fall, können Sie auf gleichem Wege weitere Informationen anfragen oder Berufung einzulegen.

    +

    Jedermann kann Ihre Anfrage sehen und somit muss niemand dieselbe Frage nochmals stellen.

    + +

    Für wen ist AsktheEU.org?

    +

    Jeder der 500 Millionen Menschen in der Europäischen Union (Staatsbürger und Ansässige) hat das Recht Informationen von EU Behörden anzufragen.

    +

    Menschen außerhalb der EU können ebenso Informationen anfragen (Sie haben lediglich nicht die gleichen Berufungsrechte vor dem Europäischen Gerichtshof, falls die Behörden die Beantwortung ablehnen.

    +

    NROs und Firmen (sogenannte juristische Personen), die in einem EU-Land registriert sind, können ebenfalls Dokumentenanfragen stellen.

    +

    Diese Seite ist vielleicht gerade interessant für Sie, wenn Sie für eine NRO arbeiten, ein Journalist sind, sich in einer lokalen Bürgerbewegung engagieren, Sie studieren oder Akademiker/in sind, ein Anwalt oder eine Geschäftsperson... oder wenn Sie einfach neugierig sind und mehr über die EU und Ihre Funktionsweise wissen möchten. Warten Sie nicht: Fragen Sie heute!

    + +

    Von wem kommt AsktheEU.org?

    +

    AsktheEU.org ist ein Projekt der in Madrid ansässigen internationalen Menschenrechtsorganisation href="http://www.access-info.org/">Access Info Europe, und wurde mithilfe einer Software der in London ansässigen Organisation mySociety entwickelt.

    +

    Access Info Europe ist eine Nichtregierungsorganisation. Access Info ist mit dem spanischen Innenministerium (Referenz 587828) und mit dem EU 'Transparency Register' (Referenz 49931835063-67) registriert.

    +

    AsktheEU.org wird von einer <%= link_to 'Koalition europäischer und internationaler Organisationen', help_credits_path %> unterstützt.

    +

    AsktheEU.org basiert auf mySociety’s erfolgreicher britischer Internetseite WhatDoTheyKnow.com. Eine weitere ähnliche Internetseite ist FragdenStaat.de in Deutschland.

    +

    Access Info Europe plant zusammen mit einigen anderen Zivilrechtsorganisationen und Technologie für Transparenz Gruppen in Spanien die Seite TuDerechoaSaber.es zu launchen.

    + +

    Wer unterstützt Ask the EU?

    +

    Die erste Entwicklungsphase von AsktheEU.org wurde von Open Society Foundation finanziert. Wir benötigen noch weitere Finanzierungsmittel und freiwillige Helfer, um die Seite aufrechtzuerhalten. Support Access Info Europe.

    + +

    AsktheEU.org Supporters

    +

    Folgende Organisationen bilden eine Teil der AsktheEU Beratergruppe: + <%= render :partial => 'help/supporters' %> +

    + +

    Geistiges Eigentum

    +

    Diese Internetseite ist Teil des Alaveteli Projekts, eine Open-source Software Entwicklung von mySociety in Zusammenarbeit mit Access Info Europe und anderen zivilrechtlichen Organisationen. Weitere Inhalte wurden von Access Info Europe entwickelt und unter der Creative Commons Attribution, Share Alike lizenziert.

    +
    +
    diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index 9588249..6493674 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -1,8 +1,53 @@ -<% @title = "Sobre" %> -<%#-*- coding: utf8 -*-%> +<% @title = "Quiénes somos" %> +
    +

    QUIÉNES SOMOS

    +

    ¡BIENVENIDO A ASKTHEEU.ORG!

    +
    + +
    <%= render :partial => 'sidebar' %>
    -

    ¡Bonjiorno amis!

    -

    Esta sito tu aidare a faire los requestio

    -
    + + +

    ¡Bienvenido a AskTheEU.org!

    +

    Esta página ha sido diseñada por las organizaciones de la sociedad civil para ayudar a los ciudadanos como tú a obtener la información que precisan acerca de la Unión Europea - preguntando.

    +

    Esta página facilitará el trabajo de los funcionarios públicos puesto que no tendrán que responder varias veces a solicitudes sobre el mismo tema: una vez que se responda una pregunta, todo el mundo tendrá acceso a esa información publicada en la página web.

    + +

    ¿Cómo funciona?

    +

    Es muy sencillo: presentas una solicitud para la UE a través de esta página. Nosotros a continuación enviamos un correo electrónico al organismo de la UE correspondiente. Ellos tienen la obligación de responder en un plazo de 15 días laborables (3 semanas aproximadamente).

    +

    En el momento en el que obtenemos una respuesta, te la enviamos y automáticamente la publicamos en nuestro portal. Debes indicar si estás o no satisfecho con la respuesta, si necesitas mayor información o si por el contrario quieres presentar un recurso o apelación.

    +

    De esta manera, todo el mundo podrá consultar la respuesta y no tienen que formular la misma pregunta de nuevo.

    + +

    ¿Quién puede utilizar AsktheEU.org?

    +

    Cualquiera de los 500 millones de personas que viven en la Unión Europea (tanto ciudadanos como residentes) tienen el derecho legalmente garantizado a solicitar información a los organismos de la UE.

    +

    La gente que vive en países no pertenecientes a la UE pueden también solicitar información (únicamente no poseen el mismo derecho de apelar al Tribunal Europeo en caso de negativa). Sin embargo, es posible presentar una reclamación al Defensor del Pueblo Europeo, puesto que en la práctica, no hace distinción entre los demandantes que son ciudadanos de la EU y los que no lo son.

    +

    Las ONG y negocios (denominados personas jurídicas) pueden también realizar solicitudes de documentación. Si estás registrado en un país de la UE tienes también el derecho a apelar al Tribunal Europeo.

    +

    Esta página puede ser especialmente interesante si trabajas en una ONG, si eres periodista, formas parte de un grupo de ciudadanos locales, eres estudiante o profesor, abogado o empresario…. O si tan sólo tienes curiosidad por conocer más a cerca de la UE y su funcionamiento. No esperes más: ¡pregunta ya!

    + +

    ¿Quién creó AsktheEU.org?

    +

    AsktheEU.org es un proyecto de la organización internacional para los derechos humanos Access Info Europe, con sede en Madrid, y desarrollado mediante software por la organización mySociety, en Londres.

    +

    Access Info Europe es una organización de derechos humanos sin ánimo de lucro registrada en España ante el Ministerio del Interior (referencia 587828) y ante el registro de Transparencia de la Unión Europea (referencia 49931835063-67).

    +

    El proyecto AsktheEU.org está apoyado por una <%= link_to 'coalición de organizaciones europeas e internacionales', help_credits_path %>.

    +

    AsktheEU.org se basa en la exitosa página británica de mySociety, WhatDoTheyKnow.com. FragdenStaat.de es una página parecida de Alemania.

    +

    En España, Access-Info Europe tiene programado el lanzamiento de TuDerechoaSaber.es con otras organizaciones de la sociedad civil y grupos de tecnología por la transparencia.

    + +

    +

    AsktheEU.org estaba financiado por la Fundación Open Society en su primera fase de desarrollo. Todavía necesitamos más fondos y voluntarios para que siga funcionando. ¡Apóyanos!

    + +

    AsktheEU.org Supporters

    +

    Las siguientes organizaciones forman parte del AsktheEU Advisory Group: + <%= render :partial => 'help/supporters' %> +

    + +

    Intellectual Property

    +

    Este sitio web forma parte del proyecto Alaveteli – un desarrollo de software libre gestionado por mySociety en colaboración con Access Info Europe y otras organizaciones de la sociedad civil. El otro contenido original del sitio web ha sido desarrollado por Access Info Europe y es público bajo licencia Creative Commons Reconocimiento-CompartirIgual 3.0 (CC-BY-SA 3.0). +

    +
    • diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index a2b5ef2..78788a4 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -1,9 +1,54 @@ <% @title = "About" %> +
    +

    ABOUT

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    -<%= render :partial => 'sidebar' %> +
    + <%= render :partial => 'sidebar' %> +
    -
    -

    Introduction to <%= site_name %> #

    This is a custom "about" page

    -
    + + +

    Welcome to AsktheEU.org!

    +

    AsktheEU.org is not an official EU body. It has been built by civil society organizations to help members of the public like you get the information you want about the European Union. It is as easy as asking a question.

    +

    This website will also make life easier for EU public officials because they will be less likely to have to answer repeated requests about the same subject: once a question has been answered everyone will be able to find the information stored on this website.

    + +

    How does it work?

    +

    It’s very simple: you file a request with the EU via this website. YOu email is automatically sent to the correct EU body. They have the obligation to answer within 15 working days (about three weeks).

    +

    When the EU replies to your request, it gets published on this website and you get a notification. You get to say whether or not you are happy with the answer, to follow up for more information, or to file a confirmatory application (EU jargon meaning an appeal).

    +

    Everyone else gets to see the correspondence and that way they don’t need to ask the same question again.

    + +

    Who can use AsktheEU.org?

    +

    Civil society organisations, journalists, students and academics, whistleblowers and businesses might be especially interested in using the website to obtain information from the EU to carry out their work..or you might be a curious citizen! Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    + +

    Don’t delay: ask a question today!

    +

    Who built AsktheEU.org?

    +

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid, and is based on mySociety's successful UK website WhatDoTheyKnow.com.

    +

    The Alaveteli software has been used in many other countries including Spain where Access Info Europe runs TuDerechoaSaber.es together with Fundación Ciudadana Civio.

    +

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    +

    The AsktheEU.org project is supported by <%= link_to 'a number of European and international organisations', help_credits_path %>.

    + + + +

    Who is funding AsktheEU.org?

    +

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    + +

    AsktheEU.org Supporters

    +

    The following organisations form part of the AsktheEU Advisory Group: + <%= render :partial => 'help/supporters' %> +

    + +

    Intellectual Property

    +

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. +

    +
    +
    diff --git a/lib/views/help/alaveteli.es.html.erb b/lib/views/help/alaveteli.es.html.erb new file mode 100644 index 0000000..c679934 --- /dev/null +++ b/lib/views/help/alaveteli.es.html.erb @@ -0,0 +1,17 @@ +<% @title = "Acerca del Software" %> +
    +

    CREADO POR Alaveteli

    +

    'BIENVENIDO A ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + +

    Este sitio web funciona gracias a Alaveteli. Alaveteli es un software libre para formular solicitudes de Libertad de Información (FOI – Freedom of Information) o de Acceso a la Información (ATI – Access to Information). Puede traducirse fácilmente en cualquier idioma y ser adaptado a las variaciones de las leyes de libertad y acceso a la información.

    +

    Alaveteli fue desarrollado inicialmente por mySociety y ha sido mejorado para un uso internacional por varias organizaciones, incluyendo a Access Info Europe, FLOSS Kosova y Zasto Ne en Bosnia.

    +

    El desarrollo de Alaveteli fue patrocinado por diferentes fundaciones y organizaciones benéficas interesadas en la transparencia en el mundo entero. La versión de AsktheEU.org fue patrocinada por la Open Society Fundation.

    + +

    ¿Te gustaría un portal Alaveteli en tu país?

    +

    Si te gustaría crear un sitio Alaveteli en tu propio país podemos ayudarte. Se necesitan pocos días para tener el sitio web configurado y listo para el uso, y luego tendrás que dedicar por lo menos una hora a la semana a la moderación y a la administración (más para sitios web con mucho tráfico).

    +

    Puedes leer más en la web de Alaveteli, o escribe un correo al equipo de Alaveteli.

    +
    diff --git a/lib/views/help/alaveteli.html.erb b/lib/views/help/alaveteli.html.erb new file mode 100644 index 0000000..a6360e4 --- /dev/null +++ b/lib/views/help/alaveteli.html.erb @@ -0,0 +1,17 @@ +<% @title = "About the Software" %> +
    +

    POWERED BY ALAVETELI

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    + +<%= render :partial => 'sidebar' %> + +
    + +

    This website is powered by Alaveteli. Alaveteli is free software for making Freedom of Information (FOI) or access to information (ATI) requests. It can easily be translated into any language, and customised for variations of FOI or ATI law.

    +

    Alaveteli was developed initially by mySociety and is being improved for international use by a number of organisations including Access Info Europe.

    +

    The development of Alaveteli was supported by a number of foundations and charities who are interested in transparency across the world. The AsktheEU.org version was supported by the Open Society Foundation.

    + +

    Would you like an Alaveteli portal in your country?

    +

    If you would like to set up an Alaveteli website in your own country, read more on the Alaveteli website, or write to the Alaveteli team by email.

    +
    diff --git a/lib/views/help/api.es.html.erb b/lib/views/help/api.es.html.erb new file mode 100644 index 0000000..afbe7b8 --- /dev/null +++ b/lib/views/help/api.es.html.erb @@ -0,0 +1,59 @@ +<% @title = "API para programadores" %> +
    +

    <%=@title %>

    +

    ¡BIENVENIDO A ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + + +

    Introducción

    +

    El proyecto AsktheEU.org funciona de acuerdo con los principios de los datos abiertos, disponibles para los programadores que quieran utilizarlos en otros sitios web y software.

    +

    AsktheEU.org todavía no tiene un API completo pero vamos gradualmente añadiendo una gran cantidad de cosas que semejan en el uso a un API, según requieren los programadores.

    + +

    Enlaces a nuevas solicitudes

    +

    Para animar tus usuarios a entrar en contacto con una autoridad pública específica utiliza URLs de la forma:

    +
    + <%= link_to new_request_to_body_url(:url_name => "european_central_bank") , new_request_to_body_url(:url_name => "european_central_bank") %> +
    +

    Estos son los parámetros que puedes añadir a las URLs, bien en la URL en sí, bien desde un formulario:

    + +
      +
    • title - título predefinido de la nueva solicitud.
      • +
    • default_letter - texto predefinido del cuerpo de la carta. La formula de encabezamiento (Querido...) y la despedida (Un saludo...) se añadirán al comienzo y al final.
      • +
    • body - en alternativa a default_letter esto pone como predefinido el texto entero de la solicitud dejándote la posibilidad de personalizar el saludo y la despedida.
      • +
    • tags - lista de etiquetas separadas con espacios, para que puedas buscar y enlazar posteriormente a las solicitudes realizadas, p.ej. openlylocal spending_id:12345. Los dos puntos (:) indican que la etiqueta contiene un valor ('machine tag'), que puede incluir puntos.
      • +
    + +

    Feeds RSS (en realidad, Atom)

    +

    En la mayoría de las páginas que incluyen solicitudes de acceso a la información hay feeds Atom que puedes utilizar para obtener actualizaciones y enlaces en formato XML. Puedes encontrar el URL del feed Atom con una de las siguientes opciones: +

      +
    • Busca el <%= image_tag("feed-16.png", :alt => "") %>enlace al feed RSS.
      • +
    • Examina la declaración <link rel="alternate" type="application/atom+xml"> en la cabecera del código HTML.
      • +
    • Añade /feed al final de la URL.
      • +
    +

    + +

    En particular, incluso las búsquedas avanzadas soportan feeds en formato Atom. Puedes hacer todo tipo de cosa con este formato, como consultas por autoridad, por tipo de archivo, por fecha o por estado. Para más detalles véase los <%= link_to 'consejos de la búsqueda avanzada', advanced_search_path %>.

    + +

    Datos estructurados en JSON

    +

    Bastantes páginas tienen una versión JSON que permite bajar informaciones sobre los objetos en una forma estructurada. Para encontrarlos: +

      +
    • Añade .json al final de la URL.
      • +
    • Busca la declaración <link rel="alternate" type="application/json"> en la cabecera del código HTML.
      • +
    +

    + +

    Solicitudes, usuarios y autoridades, todos tienen una versión JSON con informaciones básicas sobre ellos. Cada formato Atom tiene un equivalente JSON con informaciones sobre los objetos incluidos en el feed.

    + +

    Información sobre todos los organismos públicos de la UE

    +

    + Una fichero CSV con información sobre todos los organismos de la UE está disponible en el sitio web de AsktheEU.org: <%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> +

    + +

    Por favor contáctanos si necesitas funcionalidad en el API que todavía no esté aquí. Es un trabajo en proceso, y añadimos cosas cuando la gente nos lo pide.

    + + +
    + diff --git a/lib/views/help/api.html.erb b/lib/views/help/api.html.erb index 5f27c2e..e419d4a 100644 --- a/lib/views/help/api.html.erb +++ b/lib/views/help/api.html.erb @@ -1,83 +1,69 @@ -<% @title = "Application Programming Interface - API" %> - +<% @title = "PROGRAMMERS API" %> +
    +

    <%=@title %>

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    <%= render :partial => 'sidebar' %>
    -

    <%=@title %>

    - -

    Introduction

    - -

    This page explains how programmers can make other websites and software -interact with <%= site_name %> via an "API". -

    - -

    <%= site_name %> does not have a full API yet, but we are gradually adding -lots of things that are similar in use to an API as they are requested. -

    - -
    - -

    1. Linking to new requests

    - -

    To encourage your users to make requests to a particular public authority, use URLs of the form: -<%= link_to new_request_to_body_url(:url_name => "liverpool_city_council") , new_request_to_body_url(:url_name => "liverpool_city_council") %>. -These are the parameters you can add to those URLs, either in the URL or from a form. - -

      -
    • title - default summary of the new request.
      • -
    • default_letter - default text of the body of the letter. The salutation (Dear...) and signoff (Yours...) are wrapped round this.
      • -
    • body - as an alternative to default_letter, this sets the default entire text of the request, so you can customise the salutation and signoff.
      • -
    • tags - space separated list of tags, so you can find and link up any requests made later, e.g. openlylocal spending_id:12345. The : indicates it is a machine tag. The values of machine tags may also include colons, useful for URIs. -
    - -
    - -

    2. RSS (actually, Atom) feeds

    -

    There are Atom feeds on most pages which list FOI requests, which you can -use to get updates and links in XML format. Find the URL of the Atom feed in -one of these ways: -

      -
    • Look for the RSS feed links.
      • -
    • Examine the <link rel="alternate" type="application/atom+xml"> tag in the head of the HTML.
      • -
    • Add /feed to the start of another URL. -
    -

    In particular, even complicated search queries have Atom feeds. -You can do all sorts of things with them, such as query by authority, by file -type, by date range, or by status. See the advanced search -tips for details. - -

    - -

    3. JSON structured data

    - -

    Quite a few pages have JSON versions, which let you download information about -objects in a structured form. Find them by: -

      -
    • Adding .json to the end of the URL.
      • -
    • Look for the <link rel="alternate" type="application/json"> tag in the head of the HTML.
      • -
    -

    - -

    Requests, users and authorities all have JSON versions containing basic -information about them. Every Atom feed has a JSON equivalent, containing -information about the list of events in the feed. -

    - -
    -

    4. Spreadsheet of all authorities

    - -

    -A spreadsheet file listing every body in <%= site_name %> is available: -<%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> -

    - -
    - -

    Please contact us if you need an API feature that isn't there yet. It's -very much a work in progress, and we do add things when people ask us to.

    - - +

    Introduction

    +

    The AsktheEU.org project runs according to open data principles and we make the data available to programmers who want to use the data in other websites and software.

    +

    AsktheEU.org does not have a full API yet, but we are gradually adding lots of things that are similar in use to an API as they are requested.

    + +

    Linking to new requests

    +

    To encourage your users to make links to a particular public authority, use URLs of the form:

    +
    + <%= link_to new_request_to_body_url(:url_name => "european_central_bank") , new_request_to_body_url(:url_name => "european_central_bank") %> +
    +

    These are the parameters you can add to those URLs, either in the URL or from a form.

    + +
      +
    • title - default summary of the new request.
      • +
    • default_letter - default text of the body of the letter. The salutation (Dear...) and signoff (Yours...) are wrapped round this.
      • +
    • body - as an alternative to default_letter, this sets the default entire text of the request, so you can customise the salutation and signoff.
      • +
    • tags - space separated list of tags, so you can find and link up any requests made later, e.g. openlylocal spending_id:12345. The : indicates it is a machine tag. The values of machine tags may also include colons, useful for URIs.
      • +
    + +

    RSS (actually, Atom) feeds

    +

    There are Atom feeds on most pages which list access to information requests, which you can + use to get updates and links in XML format. Find the URL of the Atom feed in + one of these ways: +

      +
    • Look for the <%= image_tag("feed-16.png", :alt => "") %>RSS feed links.
      • +
    • Examine the <link rel="alternate" type="application/atom+xml"> tag in the head of the HTML.
      • +
    • Add /feed to the start of another URL.
      • +
    +

    + +

    In particular, even complicated search queries have Atom feeds. + You can do all sorts of things with them, such as query by authority, by file + type, by date range, or by status. See the <%= link_to 'advanced search tips', advanced_search_path %> + for details.

    + +

    JSON structured data

    +

    Quite a few pages have JSON versions, which let you download information about + objects in a structured form. Find them by: +

      +
    • Adding .json to the end of the URL.
      • +
    • Look for the <link rel="alternate" type="application/json"> tag in the head of the HTML.
      • +
    +

    + +

    Requests, users and authorities all have JSON versions containing basic + information about them. Every Atom feed has a JSON equivalent, containing + information about the list of events in the feed. +

    + +

    Spreadsheet of all authorities

    +

    + A spreadsheet file listing every body in AsktheEU.org is available: + <%= link_to "all-authorities.csv", all_public_bodies_csv_url() %> +

    + +

    Please contact us if you need an API feature that isn't there yet. It's + very much a work in progress, and we do add things when people ask us to.

    + diff --git a/lib/views/help/contact.es.html.erb b/lib/views/help/contact.es.html.erb new file mode 100644 index 0000000..8318b4f --- /dev/null +++ b/lib/views/help/contact.es.html.erb @@ -0,0 +1,40 @@ +<% @title = "Contáctanos" %> +
    +

    CONTÁCTANOS

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    + +
    +<%= render :partial => 'sidebar' %> + +
    + +

    Nos encantaría hablar contigo. Por favor usa una de estos métodos para comunicarte con nosotros:

    + +

    Correo electrónico (email)

    +

    Escribe al equipo de AsktheEU.org en: team@asktheeu.org

    +

    Puedes escribirnos en ingles, francés, alemán o español. Intentamos responder a los mensajes en 24-48 horas.

    + +

    Teléfono

    +

    Puedes llamarnos y hablar con nosotros en inglés, francés, alemán o español:

    +
      +
    • Oficina (10-19 hora de Madrid): +34 91 366 5344
      • +
    • Móvil (cualquier hora): + 34 667 685 319
      • +
    + +

    Twitter

    +

    + Síguenos en Twitter: + + + +

    + +

    Dirección postal

    +

    Access Info Europe
    + Calle Príncipe de Anglona 5, 2c
    + 28005 Madrid
    + España

    + +
    +
    diff --git a/lib/views/help/contact.html.erb b/lib/views/help/contact.html.erb new file mode 100644 index 0000000..23bd3cd --- /dev/null +++ b/lib/views/help/contact.html.erb @@ -0,0 +1,40 @@ +<% @title = "Contact us" %> +
    +

    CONTACT US

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    + +
    + <%= render :partial => 'sidebar' %> + +
    + +

    We'd love to hear from you. Please use one of the following ways to contact us:

    + +

    Email

    +

    Write to the AsktheEU.org team here: team@asktheeu.org

    +

    You can write to us in English, French, or Spanish. We aim to answer messages within 24-48 hours.

    + +

    Telephone

    +

    You can call us in English, French, or Spanish on the following numbers:

    +
      +
    • Office number (10-19 hrs CET): +34 91 365 6558
      • +
    • Main mobile (any time): + 34 667 685 319
      • +
    + +

    Twitter

    +

    + Follow us in Twitter: + + + +

    + +

    Postal Address

    +

    Access Info Europe
    + Cava San Miguel 8 4C
    + 28005 Madrid
    + Spain

    + +
    +
    diff --git a/lib/views/help/credits.html.erb b/lib/views/help/credits.html.erb index bc493bc..7d64b1e 100644 --- a/lib/views/help/credits.html.erb +++ b/lib/views/help/credits.html.erb @@ -1,92 +1,26 @@ -<% @title = "Credit where credit is due" %> - +<% @title = "Credits" %> +
    +

    CREDITS

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    <%= render :partial => 'sidebar' %> -
    - -

    <%= @title%> #

    - -
    -
    Which people made <%= site_name %>? #
    -
    Oh, nearly everyone (and maybe you too)! -
      -
    • - Heather Brooke - (vampy!) has - been pushing the idea of a UK FOI archive for years now. -
      • -
    • - Both Phil Rodgers and Francis Irving - entered it in a mySociety competition for ideas for public interest websites to build. -
      • -
    • - It won, - and then Chris Lightfoot (RIP :() - thought up the wheeze of intercepting email responses to requests and - automatically publishing them. -
      • -
    • - Tom Steinberg got the cash to pay for the site from - a dead chocolate mogul (thank you!) ... -
      • -
    • - ... so that Francis Irving, Angie Ahl, Tommy Martin, Louise Crow, Matthew Somerville - and Tom Steinberg could do the complex mixture of design and coding to build - what you see today. -
      • -
    • - Thanks particularly to Julian Todd (great blog!), - Francis Davey, and Etienne Pollard for using the site early on and giving - feedback (and/or legal advice!), and also to all our other users and - testers. -
      • -
    • - The amazing team of volunteers who run the site, answer your support - emails, maintain the database of public authorities and - so much more. - Thanks to John Cross, Ben Harris, Adam McGreggor, Alex Skene, - Richard Taylor. -
      • -
    • - Volunteers who have provided patches to the code - thanks Peter Collingbourne - and Tony Bowden. -
      • -
    • - Everyone who has helped look up FOI email addresses. -
      • -
    • - We couldn't do any of this without those - crazy people who volunteer, - amongst many other things, to do the accounts and fill in our VAT return. -
      • -
    • - Finally, all the officers and servants who have answered the many requests - made through the site. Their diligence, patience and professionalism is - what has actually made the information that you see here. Thank them for - helping make Government more transparent. -
      • -
    -You're all stars. -
    +
    -
    Can I help out? #
    -
    -

    Yes please! We're built out of our supporters and volunteers.

    +

    Special thanks for those who contributed to the AsktheEU.org website, including:

      -
    • You can make a donation. We're a registered charity.
      • -
    • Help people find successful requests, and monitor performance of authorities, by - playing the categorisation game.
      • -
    • Find out FOI email addresses of authorities that we're missing.
      • -
    • Write a blog post about either <%= site_name %> or an interesting request that you've - found. Post about it on a forum that you frequent. Tell friends about it.
    • If you're - a programmer, get the source code for our parent project, Alaveteli - and tell us about patches we can pull. It's made in Ruby on Rails. -
    • Read more about volunteering with mySociety. +
    • The dedicated Access Info Europe team of Helen Darbishire, Pam Bartlett, Kersti Wissenbach, Lydia Medland, Victoria Anderica, Alvaro Rodriguez, Andreas Pavlou, and Alicia Costas for the long hours fuelled only by dark chocolate and cheesy waffles.
      • +
    • All our volunteer translators for making it multilingual: Europe is a smaller and better place when we can all communicate!
      • +
    • David Cabo for being at the heart of putting AsktheEU.org together and for keeping a cool head throughout (thanks also for the four bags of coffee!)
      • +
    • Diego Berjon for great designs and super fast turn-around the many times we decided to change something;
      • +
    • Tom Steinberg, Seb Bacon and Francis Irving, and all at mySociety – an organisation full of innovative ideas for making governments more accountable and the community spirit to share them worldwide.
      • +
    • Daniel Dietrich of the Open Knowledge Foundation Germany for the foresight to reserve the domain name a long time ago, and then for sharing it with us, along with his moral and practical support;
      • +
    • Jack Thurston of EUTransparency.org, FarmSubsidy.org and FishSubsidy.org for the other domain name (yes, we want it!) and for the inspiration of all you have done to make the EU more transparent.
      • +
    • Felipe Heusser and the team at Ciudadano Inteligente and the Acceso Inteligente project in Chile for sharing experience and style;
      • +
    • Boris Vergara Godoy of www.parabolaconstante.com for so effectively turning a Chilean video into a European one, including with a jazzy Ode to Joy;
      • +
    • Darius Cuplinkas, Janet Haven, and Jerzy Celichowski at the Open Society Information Program for supporting the internationalisation of the Alaveteli software that underpins this website.
      • +
    • Valon Brestovci and the team at FLOSS Kosova for sharing their learning curve with us.
      • +
    • Front page picture of EU flag by Rock Cohen (licensed CC-BY-SA).
    -
    - - - - - +

    diff --git a/lib/views/help/help_out.de.html.erb b/lib/views/help/help_out.de.html.erb new file mode 100644 index 0000000..01d6fbe --- /dev/null +++ b/lib/views/help/help_out.de.html.erb @@ -0,0 +1,25 @@ +<% @title = "Kann ich mithelfen?" %> +
    +

    KANN ICH MITHELFEN?

    +

    WILLKOMMEN BEI ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + +

    Sehr gerne!

    +

    Es gibt vier Möglichkeiten uns zu helfen:

    +
      +
    • Werden Sie AsktheEU.org Internet-Volontär/in und helf uns die Seite zu pflegen. + Klicken Sie hier, um uns zu schreiben.
      • +
    • Spenden Sie: wir sind ein eingeschriebener Verein und leben von Spenden und Fördergeldern.
      • +
    • + Erzählen Sie Ihren Freunden von uns.
      + +
      • +
    • + Tweet über us!
      + +
      • +
    +
    diff --git a/lib/views/help/help_out.es.html.erb b/lib/views/help/help_out.es.html.erb new file mode 100644 index 0000000..d565dc5 --- /dev/null +++ b/lib/views/help/help_out.es.html.erb @@ -0,0 +1,24 @@ +<% @title = "¿Puedo ayudar?" %> +
    +

    ¿PUEDO AYUDAR?

    +

    ¡BIENVENIDO ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + +

    ¡Sí, por favor!

    +

    Puedes ayudar de cuatro maneras:

    +
      +
    • Puedes convertirte en voluntario online de AsktheEU.org y ayudar a mantener la página. Escríbenos a team@asktheeu.org. Necesitamos moderadores/webmasters, traductores y programadores.
      • +
    • Haciendo una donación: somos una asociación registrada que se financia a través de subvenciones y donaciones.
      • +
    • + Habla a tus amigos sobre el proyecto, escribe sobre él, compártelo.
      + +
      • +
    • + ¡Publica tweets sobre nosotros!
      + +
      • +
    +
    diff --git a/lib/views/help/help_out.html.erb b/lib/views/help/help_out.html.erb index 6fadca4..44f1cad 100644 --- a/lib/views/help/help_out.html.erb +++ b/lib/views/help/help_out.html.erb @@ -1,9 +1,24 @@ -<% @title = "Help out" %> - +<% @title = "Can I help out?" %> +
    +

    Can I help out ?

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    <%= render :partial => 'sidebar' %> +
    -

    Help us!

    -

    This is a custom "help out" page, showing how you can add new pages to Alaveteli from within a theme.

    +

    Yes please!

    +

    There are four ways you can help:

    +
      +
    • Become an AsktheEU.org volunteer and help maintain the site from our office in Madrid. Write to us at team@asktheeu.org. We need moderators/webmasters, translators and programmers.
      • +
    • Make a donation: we are a registered association and run on grants and donations.
      • +
    • + Tell your friends about it, write about it, share it.
      + +
      • +
    • + Tweet about us!
      + +
      • +
    - diff --git a/lib/views/help/officers.de.html.erb b/lib/views/help/officers.de.html.erb new file mode 100644 index 0000000..55821cd --- /dev/null +++ b/lib/views/help/officers.de.html.erb @@ -0,0 +1,73 @@ +<% @title = "Informationen für EU-Beamte" %> +
    +

    INFORMATIONEN FÜR EU-BEAMTE

    +

    WILLKOMMEN BEI ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + +

    Was ist AsktheEU?

    +

    Anfragenbearbeitung

    +

    Datenschutzaspekte

    + +

    Was ist AsktheEU?

    + +

    Ich bin hier durch einen Link in einer Dokumentenanfrage. Was hat es mit dieser Seite auf sich?

    +

    AsktheEU.org ist eine Internetseite der Nichtregierungs-Menschenrechtsorganisation Access Info Europe. Die Seite hilft Menschen wie Ihnen Dokumente und Informationen von der Europäischen Union anzufragen und die Antworten mit der Öffentlichkeit zu teilen.

    +

    Die erhaltene Anfrage wurde von jemanden über AsktheEU.org gestellt.

    +

    Sie sollten auf diese Anfrage genauso reagieren, wie Sie dies mit jeder anderen Dokumentenanfage auch tun würden. Der einzige Unterschied ist, dass Ihre Antwort automatisch im Internet veröffentlicht wird.

    +

    Sollten Sie Datenschutz- odere andere Zweifel haben, lesen Sie bitte die unten aufgeführten Antworten.

    +

    Vielleicht möchten Sie auch den Absatz <%= link_to 'Über AsktheEU.org', help_about_path %> lesen, um mehr über die Funktion der Seite aus Anwendersicht zu erfahren.

    +

    Sie können auf der Seite auch nach Ihrer Behörde suchen und den Status einer jede über diese Seite gestellte Anfrage einsehen.

    +

    Und zu guten Schluss begrüßen wir Kommentare und Gedanken von IFG-Beamten - setzen Sie sich gerne mit <%= link_to 'uns', help_contact_path %> in Verbindung!

    + +

    Warum veröffentlichen Sie Antworten auf IFG-Anfragen?

    +

    Wir glauben dass dies viele Vorteile mit sich bringt. Am wichtigsten, es wird das Interesse der Öffentlichkeit bestärken und diese unterstützen sich stärker in die Arbeit der Europäischen Union einzubringen.

    +

    Wir hoffen auch, dass somit die Anzahl doppelter Anfragen an die EU-Behörden reduziert werden.

    +

    Da Antworten auf Dokumentanfragen öffentliche Informationen enthalten, welche von jedermann jederzeit erneut von der entsprechenden Behörde anfragen könnte, gibt es keinen Grund die Informationen nicht zu veröffentlichen.

    + +

    Sind die Anfragensteller richtige Personen?

    +

    Ja. Um eine Übersicht über die Antworten zu behalten, verwenden wir computer-generierte Email-Adressen für jede Anfrage. Dennoch muss jedern Nutzer sich mit einer eindeutig verifizierbaren Email-Adresse auf der Seite registrieren bevor er/sie eine Anfrage stellen kann. Sie können über die Suchfunktion der Seite Listen der Anfragen eines jeden Nutzers finden.

    + +

    AsktheEU.org stellt extrem viele Anfragen!

    +

    AsktheEU.org stellt keinerlei Anfragen. Wir senden Anfragen im Auftrag unserer Nutzer, welche wirkliche Personen sind, die Informationen Anfragen, in welchen sie Interesse haben.

    + +

    Anfragenbearbeitung

    + +

    Ich sehe eine Anfrage auf AsktheEU.org, obwohl wir diese niemals per Email erhalten haben!

    +

    Wenn eine Anfrage auf der Seite angezeigt wird, haben wir versucht disen der entsprechenden Behörde pre Email zu senden. Jegliche Fehlermeldung wird automatisch auf der Seite angezeigt.

    +

    Die von uns genutzte Adresse sehen Sie über den Link ´IFG-Emailadressen ansehen´, welcher bei Auswahl der jeweiligen Behörde über unsere Seite in der linken Spalte angezeigt wird.

    +

    Bitte seien Sie so freundlich sich <%= link_to 'mit uns', help_contact_path %> in Verbindung zu setzen, falls eine geeignetere Adresse zur Verfügung steht.

    +

    Es kann vorkommen, dass Anfragen von Spamfiltern blockiert werden. Um sicherzustellen, dass dies nicht vorkommt, bitten Sie Ihre IT-Abteilung alle Email-Adressen mit @asktheeu.org auf die Ausnahmeliste zu setzen.

    +

    Auf Anfrage senden wir jede Anfrage erneut und/oder stellen technische Sendedetails zur Verfügung, um IT-Abteilungen die Verfolgung von Emails zu ermöglichen.

    + +

    Wie berechnen Sie die auf der Anfragenseite angezeigte Frist?

    +

    Wir kalkulieren 15 Werktage im Rahmen der Verordnung 1049/2001, welche für viele EU-Institutionen bindend ist.

    +

    Wir beginnen die Tage mit Beginn des ersten Werktages nach der Versendung der Anfrage zu zählen. Sollte die Anfrage an einem Arbeitstag gesendet worden sein, so zählen wir ab dem folgenden Werktag.

    +

    Erinnerung: Dies ist der maximale Zeitraum in Berufung auf Verordnung 1049/2001: Ein Antrag auf Zugang zu einem Dokument wird unverzüglich bearbeitet. (Artikel 7.1)

    +

    Weiter heißt es: Dem Antragsteller wird eine Empfangsbescheinigung zugesandt. (Artikel 7.1)

    +

    Und dann kommen wir zum maximalen Zeitrahmen: Binnen fünfzehn Arbeitstagen nach Registrierung des Antrags gewährt das Organ entweder Zugang zu dem angeforderten Dokument und macht es innerhalb dieses Zeitraums gemäß Artikel 10 zugänglich oder informiert den Antragsteller schriftlich über die Gründe für die vollständige oder teilweise Ablehnung und über dessen Recht, gemäß Absatz 2 dieses Artikels einen Zweitantrag zu stellen. (Artikel 7.1)

    + +

    Wie handhaben Sie Fristverlängerungen?

    +

    Für maximal 15 Werktage sind Fristverlängerungen sind EU-rechtlich erlaubt.

    +

    In Ausnahmenfällen, wie beispielsweise bei Antworten auf eine Anfrage bezüglich sehr großen Dokumenten oder einer großen Anzahl von Dokumenten kann die Frist, wie in Artikel 1 beschrieben, um 15 Tage verlängert werden. Voraussetzung hierfür ist, dass der Anfragensteller vorab, mit Angabe ausführlicher Gründe, benachrichtigt wird. (Artikel 7.3)

    +

    Beachten Sie, dass Sie die Anfragensteller benachrichtigen müssen. Es reicht bereits eine Email von einem oder zwei Sätzen, dass es sich bei der Bearbeitung um eine gesetzliche Verpflichtung handelt. Dies sollte so schnell wie möglich und nicht erst 14 Tage nach der Anfrage geschehen.

    +

    Wir sind uns bewusst, dass die Beantwortung von Anfragen für EU-Beamte häufig mit harter Arbeit verbunden ist, welche der von Öffentlichkeit verborgen bleibt. Diese Komplexität wird sichtbar, indem Sie die Öffentlichkeit durch regelmässige Kommunication mit den Anfragenstellern informieren.

    + +

    Wie beantworte ich die Anfrage?

    +

    Antworten Sie einfach ganz normal auf die Anfrage. Die Antwort wird and den Anfragensteller übermittelt und gleichzeitig auf der AsktheEU.org Seite veröffentlicht.

    + +

    Wie kann ich eine große Datei senden, welche nicht per Email übermittelbar ist?

    +

    Anstatt eine Email zu senden können Sie direkt über Ihren Webbrowser antworten und dort auch Dateien hochladen. Um dies zu tun, wählen Sie ´auf Anfrage antworte´ am Ende der Anfragenseite. Sollte die Datei zu groß sein (über 50 MB).

    + +

    Datenschutzaspekte

    + +

    Warum veröffentlichen Sie die Namen von Beamten und die Inhalte von Emails?

    +

    We consider what officers or servants do in the course of their employment to be public information. We will only remove content in exceptional circumstances, see our <%= link_to 'take down policy', help_privacy_path(:anchor=>'takedown') %>.

    + +

    Veröffentlichen Sie Email-Adressen und Handynummern?

    +

    Um Spam vorzubeugen entfernen wir die meißten Email-Adressen und Handynummern automatisch aus Antworten auf gestellte Anfragen. Bitten setzen Sie sich <%= link_to 'mit uns', help_contact_path %> in Verbindung, falls wir eine vergessen haben sollten. Aus technischen Gründen entfernen wir diese nicht immer aus Dateianhängen, wie bestimmten PDFs.

    +

    Falls Sie eine Adresse benötigen, die wir entfernt haben, setzen Sie sich bitte <%= link_to 'mit uns', help_contact_path %> in Verbindung. Manchmal bildet eine Email-Adresse eine relevante Antwortkomponente und wir werden sie verdeckt in einem Kommentar posten.

    + +
    diff --git a/lib/views/help/officers.es.html.erb b/lib/views/help/officers.es.html.erb new file mode 100644 index 0000000..0a0a365 --- /dev/null +++ b/lib/views/help/officers.es.html.erb @@ -0,0 +1,72 @@ +<% @title = "Información para funcionarios de la UE" %> +
    +

    INFORMACIÓN PARA FUNCIONARIOS DE LA UE

    +

    ¡BIENVENIDO A ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + +

    ¿Qué es AsktheEU.org?

    +

    Proceso de las solicitudes

    +

    Privacidad

    + +

    ¿Qué es AsktheEU.org?

    + +

    He llegado a este enlace a través de una solicitud de documentos ¿de qué se trata?

    +

    AsktheEU.org es una página web gestionada por una organización no gubernamental para los derechos humanos, Access Info Europe. Ayuda a los ciudadanos de a pie a solicitar documentos e información a los organismos de la UE y a compartir las respuestas con el resto de los ciudadanos.

    +

    La solicitud que ha recibido fue enviada a través de AsktheEU.org.

    +

    Tan solo tendrá que responder a la solicitud de la misma forma que una solicitud de documentos corriente, con la única diferencia de que su respuesta se publicará automáticamente en la Red.

    +

    Si tiene dudas sobre privacidad o cualquier otro asunto, por favor lea las respuestas más abajo.

    +

    Es posible que esté interesado en leer la sección <%= link_to 'Quiénes Somos', help_about_path %> para conocer con detalle qué ayuda proporciona nuestra página desde el punto de vista de un usuario.

    +

    También puede navegar por la página para buscar el organismo para el que trabaja y comprobar el estado de cualquiera de las solicitudes realizadas a través de la página.

    +

    Por último aceptamos comentarios o ideas de los comisarios de información, por favor <%= link_to 'contacte con nosotros', help_contact_path %>.

    + +

    ¿Por qué se publican las respuestas a las solicitudes de información?

    +

    Creemos que aporta beneficios. Principalmente animará a los ciudadanos a estar más interesados y comprometidos con el trabajo de la UE.

    +

    También esperamos que de esta manera se reduzca el número de solicitudes duplicadas que puedan recibir los organismos de la UE.

    +

    Dado que las respuestas de acceso a solicitudes de documentación contienen información pública, que cualquier persona podría solicitarse desde un organismo público, no habría razón para no publicar dicha información.

    + +

    ¿Las personas que realizan solicitudes son reales?

    +

    Por supuesto. Con el fin de tener control sobre las respuestas, utilizamos direcciones de correo electrónico generadas por ordenador para cada una de las solicitudes. No obstante, antes de poder enviar una solitud, todos los usuarios se deben registrar en la página web aportando una dirección de correo que verificamos. Puedes buscar en la página una lista con las solicitudes que se han realizado.

    + +

    ¡AsktheEU.org está enviando un gran número de solicitudes!

    +

    AsktheEU.org no realiza ninguna solicitud. Enviamos las solicitudes en nombre de los usuarios, que son gente real que solicita información acerca de los temas en los que están interesados.

    + +

    Proceso de las solicitudes

    + +

    ¡Puedo ver una solicitud en AsktheEu.org, pero no recibí ningún email!

    +

    Si una petición aparece en la página web, entonces hemos intentado enviarla al órgano pertinente de la UE por email. Cualquier mensaje de fallo en la recepción aparecerá automáticamente en la página web.

    +

    Puede comprobar la dirección que estamos usando con el link “Ver dirección de e-mail” que aparece en la página del órgano de la UE.

    +

    Por favor, sea tan amable de <%= link_to 'ponerse en contacto', help_contact_path %> con nosotros si tiene una dirección mejor que podamos utilizar.

    +

    A veces las peticiones son bloqueadas por los “filtros de spam”. Para asegurarse de que esto no ocurra, pídale a sus departamentos de informática que añada cualquier email de @asktheeu.org a la “lista blanca”.

    +

    Si nos lo pide, reenviaremos cualquier solicitud y/o le daremos detalles técnicos de la entrega de manera que un departamento de informática pueda localizar lo que ha ocurrido con el mensaje.

    + +

    ¿Cómo calculan la fecha límite que aparece en la página de peticiones?

    +

    Calculamos 15 días laborales de conformidad con la Norma 1049/2001 a la cual obedecen muchas de las instituciones de la UE.

    +

    Comenzamos calculando los días desde el primer día laboral después de la recepción de la petición. Si la petición se envía en día laboral, empezamos a contar al siguiente día laboral.

    +

    Recuerde: este es el plazo máximo ya que la Norma 1049/2001 dice: La petición para acceder a un documento será atendida inmediatamente. (Artículo 7.1)

    +

    Luego dice: Se enviará un acuse de recibo al solicitante. (Artículo 7.1)

    +

    Y a continuación aparece el plazo máximo: Dentro del plazo de 15 días laborales desde la inscripción del solicitante, la institución debe tanto garantizar el acceso al documento requerido como dar acceso al mismo, de conformidad con el Artículo 10, dentro de ese periodo o, en una contestación por escrito, declarar las razones de la denegación total o parcial e informar al solicitante de su derecho a escribir una petición de confirmación de acuerdo con el párrafo 2 de este Artículo. (Artículo 7.1)

    + +

    ¿Cómo se tramitan las prórrogas?

    +

    Las prórrogas están permitidas por la ley de la UE durante un máximo de 15 días laborales adicionales:

    +

    En casos excepcionales, por ejemplo en el caso de una solicitud relativa a un documento de gran extensión o a un gran número de documentos, el límite de tiempo previsto en el párrafo 1 podría extenderse a 15 días laborales, siempre que el solicitante sea informado con anterioridad y se le den razones detalladas. (Artículo 7.3)

    +

    Tenga en cuenta que debe darse notificación al solicitante – es obligación legal enviar un breve email con una o dos frases diciendo lo que ocurre; este debe enviarse lo antes posible, no en el día 14 después de la recepción de la solicitud.

    +

    Sabemos que, a menudo, los funcionarios de la UE tienen que trabajar muy duro para responder a las solicitudes y esto se le oculta al público. Haciéndole saber al público que existen estas comunicaciones frecuentes con los solicitantes, se ayudará a todos, haciendo visible esta complejidad.

    + +

    ¿Cómo respondo a la solicitud?

    +

    Simplemente responda al email de manera normal. La solicitud se le hará llegar al solicitante y se publicará también en la página web de AsktheEU.org.

    + +

    ¿Cómo puedo enviar un archivo grande que no puede ir por email?

    +

    En lugar de hacerlo por e-mail, puede responder a una petición directamente desde su navegador web, incluso subiendo un archivo. Para ello, elija “responder a una solicitud” al final de la página de solicitudes. Contacte con nosotros si continúa siendo demasiado grande (más de, por ejemplo, 50Mb).

    + +

    Privacidad

    + +

    ¿Por qué publican los nombres de los funcionarios y el texto de los emails?

    +

    Consideramos que el trabajo de los funcionarios debe ser información pública. Únicamente eliminaremos dicha información bajo circunstancias excepcionales. Véase nuestra <%= link_to 'política para retirar datos', help_privacy_path(:anchor=>'takedown') %>.

    + +

    ¿Publican las direcciones de email o los números de teléfono móvil?

    +

    Para prevenir el spam, retiramos automáticamente la mayoría de los emails y algunos de los números de teléfono móvil de las respuestas a las peticiones. Por favor, <%= link_to 'contacte con nosotros', help_contact_path %> si hemos olvidado retirar alguna. Por razones técnicas no siempre podemos eliminarlos de los archivos adjuntos, así como de algunos documentos en PDF.

    +

    Si necesita conocer alguna de las direcciones que hayamos eliminado, por favor, <%= link_to 'póngase en contacto', help_contact_path %> con nosotros. Algunas veces, una dirección de e-mail forma parte importante de una respuesta y lo pondremos de manera oculta en una anotación.

    +
    diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index 0a7d208..2966465 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -1,247 +1,74 @@ -<% @title = "FOI officer questions" %> - +<% @title = "Information for EU Officials" %> +
    +

    INFORMATION FOR EU OFFICIALS

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    <%= render :partial => 'sidebar' %> +
    -

    <%= @title %> #

    - -
    - -
    I just got here from bottom of an FOI request, what is going on? #
    - -

    <%= site_name %> is a service run by a charity. It helps ordinary members -of the public make FOI requests, and easily track and share the responses.

    - -

    The FOI request you received was made by someone using <%= site_name %>. You can -simply reply to the request as you would any other request from an individual. -The only difference is that your response will be automatically published on -the Internet. -

    -

    If you have privacy or other concerns, please read the answers below. -You might also like to read the introduction to <%= site_name %> to find out more about what -the site does from the point of view of a user. You can also search the -site to find the authority that you work for, and view the status of -any requests made using the site. - -

    Finally, we welcome comments and -thoughts from FOI officers, please get in touch. -

    -
    - -
    Why are you publishing responses to FOI requests? #
    - -
    We think there are lots of benefits. Most importantly it will encourage the -public to be more interested and involved in the work of government. We -also hope that it will reduce the number of duplicate requests on any -subject that a public body will receive. Given that Freedom of Information -responses contain public information, which anybody could easily request -again from the public authority, we think there should be no reason not to -publish it widely. -
    - -
    Are the people making requests real people? #
    - -
    Yes. For the purposes of keeping track of responses we use -computer-generated email addresses for each request. However, before -they can send a request, each user must register on the site with a -unique email address that we then verify. You can search this site and -find a page listing all requests that each person has made. -
    - -
    An email isn't a sufficient address for an FOI request! #
    - -
    Yes it is. This -letter from the ICO to Rother District Council gives guidance on the matter, specifically -in the context of requests made via <%= site_name %>. -
    - -
    Aren't you making lots of vexatious requests? #
    - -

    <%= site_name %> is not making any requests. We are sending requests on -behalf of our users, who are real people making the requests.

    -

    Look at it like this - if lots of different people made requests from -different Hotmail email addresses, then you would not think that Microsoft were -making vexatious requests. It is exactly the same if lots of requests are made -via <%= site_name %>. Moreover, since all requests are public it is much easier -for you to see if one of our users is making vexatious requests.

    -

    If that isn't enough for you, the -letter from the ICO to Rother District Council gives some guidance on the matter.

    -
    - -
    I can see a request on <%= site_name %>, but we never got it by email!#
    - -

    If a request appears on the site, then we have attempted to send it to -the authority by email. Any delivery failure messages will automatically -appear on the site. You can check the address we're using with the "View FOI -email address" link which appears on the page for the authority. Contact us if there is a better address we can -use.

    -

    Requests are sometimes not delivered because they are quietly removed by -"spam filters" in the IT department of the authority. Authorities can make -sure this doesn't happen by asking their IT departments to "whitelist" -any email from @<%= AlaveteliConfiguration::incoming_email_domain %>. -If you ask us we will resend any request, -and/or give technical details of delivery so an IT department can chase -up what happened to the message. -

    -

    Finally, you can respond to any request from your web browser, without -needing any email, using the "respond to request" link at the bottom of -each request page. -

    - -
    How do you calculate the deadline shown on request pages?#
    - -
    -

    The Freedom of Information Act says:

    - -

    A public authority must comply with section 1(1) promptly and -in any event not later than the twentieth working day following the date of -receipt.

    - -

    The nerdy detail of exactly how weekends are counted, and what happens if -the request arrives out of office hours, is just that - detail. What matters -here is that the law says authorities must respond promptly.

    - -

    If you've got a good reason why the request is going to take a while to -process, requesters find it really helpful if you can send a quick email with a -sentence or two saying what is happening.

    - -

    FOI officers often have to do a lot of hard work to answer -requests, and this is hidden from the public. We think it would help everyone -to have more of that complexity visible.

    - -
    - -
    But really, how do you calculate the deadline?#
    - -
    - -

    Please read the answer to the previous question first. Legally, authorities -must respond promptly to FOI requests. If they fail to do that, -it is best if they show the hard work they are doing by explaining what is -taking the extra time to do. -

    - -

    That said, <%= site_name %> does show the maximum legal deadline -for response on each request. Here's how we calculate it.

    - -
      - -
    • If the day we deliver the request by email is a working day, we count that -as "day zero", even if it was delivered late in the evening. Days end at -midnight. We then count the next working day as "day one", and so on up to -20 working days.
      • - -
    • If the day the request email was delivered was a non-working day, we count -the next working day as "day one". Delivery is delivery, even if it happened on -the weekend. Some authorities disagree with this, our lawyer disagrees with them.
      • - -
    • Requesters are encouraged to mark when they have clarified -their request so the clock resets, but sometimes they get this wrong. If you -see a problem with a particular request, let us know and we'll fix it.
      • -
    - -

    The date thus calculated is shown on requests with the text "By law, -Liverpool City Council should normally have responded by...". There is only -one case which is not normal, see the next question about -public interest test time extensions. -

    - -

    Schools are also a special case, which <%= site_name %> displays differently. -

    - -
      -
    • Since June 2009, schools have "20 working days -disregarding any working day which is not a school day, or 60 working days, -whichever is first" (FOI (Time for Compliance with Request) Regulations 2009). <%= site_name %> indicates on requests to schools that the 20 day deadline is only -during term time, and shows them as definitely overdue after 60 working days -
      • -
    - -

    If you're getting really nerdy about all this, read the detailed ICO guidance. -Meanwhile, remember that the law says authorities must respond -promptly. That's really what matters.

    - -
    - -
    How do you reflect time extensions for public interest tests?#
    - -
    - -

    The Freedom of Information Act lets authorities claim an indefinite time -extension when applying a public interest test. Information -Commissioner guidance says that it should only be used in "exceptionally -complex" cases -(FOI Good Practice Guidance No. 4). -<%= site_name %> doesn't specifically handle this case, which is why we use the -phrase "should normally have responded by" when the 20 working day time is -exceeded. -

    - -

    The same guidance says that, even in exceptionally complex cases, no -Freedom of Information request should take more than 40 working days -to answer. <%= site_name %> displays requests which are overdue by that much -with stronger wording to indicate they are definitely late. -

    -

    The Freedom of Information (Scotland) Act does not allow such a public -interest extension. <%= site_name %> would like to see the law changed to either -remove the extension from the UK Act, or to reintroduce an absolute time limit -of 40 working days even with the extension (the House of Lords voted -to remove provision for such a time limit during the initial passage -of the UK Act through Parliament). -

    -
    +

    What is AsktheEU.org?

    +

    Processing Requests

    +

    Privacy Issues

    + +

    What is AsktheEU.org?

    + +

    I just got here from bottom of a documents request, what is going on?

    +

    AsktheEU.org is a website run by a non-governmental human rights organisation, Access Info Europe. It helps ordinary members of the public make requests for documents and information to EU bodies and shares the responses with the wider public.

    +

    The request you received was made by someone using AsktheEU.org.

    +

    You should simply reply to the request as you would any other request for documents. The only difference is that your response will be automatically published on the Internet.

    +

    If you have privacy or other concerns, please read the answers below.

    +

    You might also like to read the <%= link_to 'About AsktheEU.org', help_about_path %> section to find out more about what the site does from the point of view of a user.

    +

    You can also search the site to find the authority that you work for, and view the status of any requests made using the site.

    +

    Finally, we welcome comments and thoughts from FOI officers, please <%= link_to 'get in touch', help_contact_path %>.

    + +

    Why are you publishing responses to FOI requests?

    +

    We think there are lots of benefits. Most importantly it will encourage the public to be more interested and involved in the work of the European Union.

    +

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    +

    Given that responses to access to documents requests contain public information, which anybody could easily request again from the public authority, there is no reason not to publish this information widely.

    + +

    Are the people making requests real people?

    +

    Yes. For the purposes of keeping track of responses we use computer-generated email addresses for each request. However, before they can send a request, each user must register on the site with a unique email address that we then verify. You can search this site and find a list of all requests that each person has made.

    -
    How can I send a large file, which won't go by email?#
    +

    AsktheEU.org is making a very large number of requests!

    +

    AsktheEU.org is not making any requests. We are sending requests on behalf of our users, who are real people making the requests for information they are interested in.

    -
    Instead of email, you can respond to a request directly from your web -browser, including uploading a file. To do this, choose "respond to request" at -the bottom of the request's page. Contact us if it -is too big for even that (more than, say, 50Mb). -
    +

    Processing Requests

    -
    Why do you publish the names of civil servants and the text of emails? #
    +

    I can see a request on AsktheEU.org, but we never got it by email!

    +

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site.

    +

    You can check the address we're using with the "View email address" link which appears on the page for EU body authority.

    +

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better address we can use.

    +

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    +

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    -
    We consider what officers or servants do in the course of their employment -to be public information. We will only remove content in exceptional -circumstances, see our take down policy. -
    +

    How do you calculate the deadline shown on request pages?

    +

    We calculate 15 working days in line with Regulation 1049/2001 which obliges many EU institutions.

    +

    We start calculating days on the first working day after the delivery of the request. If the request is sent on a working day, we start counting the next working day.

    +

    Reminder: this is the maximum timeframe because Regulation 1049/2001 says: An application for access to a document shall be handled promptly. (Article 7.1)

    +

    It then says: An acknowledgement of receipt shall be sent to the applicant. (Article 7.1)

    +

    And then comes the maximum timeframe: Within 15 working days from registration of the application, the institution shall either grant access to the document requested and provide access in accordance with Article 10 within that period or, in a written reply, state the reasons for the total or partial refusal and inform the applicant of his or her right to make a confirmatory application in accordance with paragraph 2 of this Article. (Article 7.1)

    -
    Do you publish email addresses or mobile phone numbers? #
    +

    How do you handle extensions?

    +

    Extensions are permitted by EU law, for a maximum of 15 additional working days:

    +

    In exceptional cases, for example in the event of an application relating to a very long document or to a very large number of documents, the time-limit provided for in paragraph 1 may be extended by 15 working days, provided that the applicant is notified in advance and that detailed reasons are given. (Article 7.3)

    +

    Note that you have to notify the requester – a quick email with a sentence or two saying what is happening is a legal obligation; this should be sent as soon as possible, not on day 14 after the request is received.

    +

    We know that EU officials often have to do a lot of hard work to answer requests, and this is hidden from the public. Letting the public know about this regular communications with requesters will help everyone by making that complexity visible.

    -

    To prevent spam, we automatically remove most emails and some mobile numbers from -responses to requests. Please contact us if we've -missed one. -For technical reasons we don't always remove them from attachments, such as certain PDFs.

    -

    If you need to know what an address was that we've removed, please get in touch with us. Occasionally, an email address -forms an important part of a response and we will post it up in an obscured -form in an annotation. -

    +

    How do I answer the request?

    +

    Just reply to the email in the normal way. The request will be delivered to the requester as well as being published on the AsktheEU.org website.

    - - -
    Our Freedom of Information law is "applicant blind", so anyone in the -world can request the same document and get a copy of it. - -If you think our making a document available on the internet infringes your -copyright, you may contact us and ask us -to take it down. However, to save tax payers' money by preventing duplicate -requests, and for good public relations, we'd advise you not to do that. -
    +

    How can I send a large file, which won't go by email?

    +

    Instead of email, you can respond to a request directly from your web browser, including uploading a file. To do this, choose "respond to request" at the bottom of the request's page. Contact us if it is too big for even that (more than, say, 50Mb).

    -
    - - -
    - -

    If you haven't already, read the introduction --> -
    Otherwise, the credits or the programmers API --> +

    Privacy Issues

    - +

    Why do you publish the names of civil servants and the text of emails?

    +

    We consider what officers or servants do in the course of their employment to be public information. We will only remove content in exceptional circumstances, see our <%= link_to 'take down policy', help_privacy_path(:anchor=>'takedown') %>.

    +

    Do you publish email addresses or mobile phone numbers?

    +

    To prevent spam, we automatically remove most emails and some mobile numbers from responses to requests. Please <%= link_to 'contact us', help_contact_path %> if we've missed one. For technical reasons we don't always remove them from attachments, such as certain PDFs.

    +

    If you need to know what an address was that we've removed, please <%= link_to 'get in touch with us', help_contact_path %>. Occasionally, an email address forms an important part of a response and we will post it up in an obscured form in an annotation.

    diff --git a/lib/views/help/privacy.de.html.erb b/lib/views/help/privacy.de.html.erb new file mode 100644 index 0000000..ba40a4c --- /dev/null +++ b/lib/views/help/privacy.de.html.erb @@ -0,0 +1,55 @@ +<% @title = "Ihre Privatsphäre" %> +
    +

    IHRE PRIVATSPHÄRE

    +

    WILLKOMMEN BEI ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + + +

    Solange Sie keine weiteren persönlichen Informationen in Ihrem Anfragentext preisgeben, ist auf AsktheEU.org ausschließlich Ihr Name öffentlich zu sehen.

    +

    Wir empfehlen Ihnen ausdrücklich in ihrem Anfragentext keine persönlichen Informationen zu verwenden. Dies bedeutet, keine Telefonnummer, Anschrift, Email-Adresse oder weitere persönliche-, berufliche-, oder familiäre Angaben. Keine dieser Informationen ist erforderlich, um Ihr Recht auf Informationszugang in Anspruch zu nehmen.

    +

    Sollte ein EU-Beamter für Klärungsbedarf Ihrer Anfrage telefonisch mit Ihnen Kontakt aufnehmen müssen, so senden Sie Ihre Nummer direkt und nicht über die Internetseite.

    + +

    Wer kann meine Email-Adresse sehen?

    +

    Sofern Sie Ihre Email-Adresse nicht in Ihre Nachricht oder Fußnote Ihrer Email verwenden, wird diese nicht angezeigt werden.

    +

    Sofern es uns nicht gesetzlich vorgeschrieben ist oder Sie uns ausdrücklich darum bitten, werden wir Ihre Email-Adresse nicht bekanntgeben. AsktheEU.org wird auf Servern in den Niederlanden gehostet, welche unter die EU-Gesetze zum Schutz der Privatsphäre und des Datenschutzes fallen.

    +

    Wir werden die von Ihnen verwendete Email-Adresse nicht an die von Ihnen kontaktierte EU-Behörde weiterleiten. Es wird ausschließlich eine spezifisch dieser Anfrage zugehörige @asktheeu.org Email-Adresse angezeigt werden.

    +

    Sollten Sie eine Nachricht an einen anderen Nutzer dieser Seite senden, so wird Ihre Email-Adresse diesem angezeigt. Sie werden vorab darüber Informiert, dass dies geschehen wird.

    + +

    Werden Sie meine Email-Adresse für Newsletter verwenden, oder weiterverkaufen?

    +

    Nein! Sofern es uns nicht gesetzlich vorgeschrieben ist oder Sie uns ausdrücklich darum bitten, werden wir Ihre Email-Adresse nicht bekanntgeben.

    +

    Nachdem Sie sich auf AsktheEU.org registriert haben, werden wir Ihnen ausschließlich Emails senden, die mit Ihrer Anfrage zu tun haben, oder zu anderen Aktionen, zu denen Sie uns ausschließlich autorisiert haben, wie z.B. Ihnen Nachrichten zu anderen Anfragen zu senden.

    + +

    Warum werden mein Name und meine Anfrage öffentlich auf dieser Seite angezeigt?

    +

    Wir veröffentlichen Ihre Anfrage im Netz, damit sie von jedermann gelesen werden kann und die von Ihnen gefunden Informationen auch von anderen Menschen genutzt werden können. Normalerweise löschen wir keine Anfragen (weitere Hinweise).

    +

    Ihr Name ist Teil Ihrer Anfrage und muss somit auch veröffentlicht werden. Dies ist fair, da wir ebenfalls die Namen der antwortenden Beamten veröffentlichen werden.

    +

    Wenn Sie Ihren richtigen Namen verwenden, erleichtert dies auch anderen Personenn mit Ihnen Kontakt aufzunehmen, um Sie bei Ihrer Forschung oder Kampagne zu unterstützen.

    + +

    Kann ich ein Pseudonym verwenden, um meine Informationsfreiheitsanfrage zu stellen?

    +

    Wenn Sie eine IFG-Anfrage stellen, tun Sie gut daran Ihre Anfrage unter Ihrem richtigen Namen zu stellen. Sie machen Gebrauch von einem Recht, welches die Grundlage einer offenen und Demokratischen Gesellschaft bildet und dies sollte unter Ihrem richtigen Namen geschehen.

    +

    Falls Sie glauben, dass Ihr Name sehr bekannt ist, z.B. da Sie eine berühmte Persönlichkeit oder ein renomierter Journalist sind, oder der EU-Behörde bekannt sind, könnten Sie in Erwägung ziehen Ihren Anfrage durch eine/n Freund/in oder Kollegen/in stellen zu lassen. Sollten Sie wirklich keine Möglichkeit sehen, nehmen Sie Kontakt mit uns auf und wir werden sehen, wir wir Ihnen beim Stellen Ihrer Anfrage behilflich sein können. Bitte seien Sie sich bewusst darüber, dass wir nicht die Mittel haben, dies für jeden Nutzer zu tun.

    +

    Bitten beachten Sie, dass Sie bei Verwendung eines Pseudonyms keinen Gebrauch von Ihrem Recht auf Beschwerde beim Europäischen Bürgerbeauftragten oder dem Gerichtshof machen können.

    +

    Wir bitten Sie um Angabe Ihres Vor- und Nachnamens. Sollten Sie mehrere Vor- oder Nachnamen haben, so können Sie diese verwenden, müssen jedoch mindestens einen Vor-und Nachnamen angeben.

    +

    Sollten wir alberne Namen oder sehr offensichtliche Pseudonyme verwenden, werden wir die Anfrage entfernen und den Anfragensteller kontaktieren.

    +

    Bitte geben Sie sich nicht als eine andere Person aus!

    + +

    Können Sie meine Anfrage löschen oder meine Namen ändern?

    +

    AsktheEU.org ist ein permanentes, öffentliches Archiv für and die EU gestellte und durch diese beantwortete Informationsfreiheitsanfragen. Selbst wenn Sie eine Antwort auf eine bestimmte Anfrage nicht mehr nützlich finden, kann diese für andere Nutzer noch stets von Interesse sein. Aus diesem Grund werden wir keine Anfragen löschen.

    +

    In Ausnahmefällen kann es sein, dass wir Ihren Namen auf der Internetseite ändern oder entfernen werden (siehe hierzu nächsten Punkt). Ebenso kann es sein, dass wir persönliche Informationen entfernen.

    + +

    Können Sie persönliche Informationen zu meiner Person entfernen?

    +

    Sollten Sie persönliche Informationen auf der Seite entdecken, welche Sie gerne von uns entfernt oder verdeckt haben möchten, teilen Sie uns dies bitte mit. Definieren Sie dabei genau, welche Informationen Sie als problematisch erachten, begründen Sie dies und lassen Sie uns wissen wo genau auf der Seite diese Informationen angezeigt werden.

    +

    Falls es sich um versehentlich veröffentlichte vertrauliche Informationen handelt, so werden wir diese in der Regel entfernen. Normalerweise werden wir ausschließlich Anfragen zur Entfernung von Informationen berücksichtigen, welche von der betroffenen Person selbst kommen. Handelt es sich jedoch um vertrauliche Informationen, so bitten wir alle Nutzer uns zu Informieren, falls sie etwas sehen.

    +

    Wir glauben, dass ein starkes öffentliches Interesse in der Speicherung der Namen von Beamten oder Angestellten von Behörden. Wir werden solche Namen nur in Ausnahmefällen entfernen, z.B. in Fällen wo die Veröffentlichung des Namens und der Position die Sicherheit einer Person fundamental in Gefahr bringen würde. Sollten Sie ein/e solche/r Beamte/r sein und Ihren Namen aufgrund eines solch dringlichen Grundes entfernt haben wollen, so müssen Sie uns einen entsprechenden Antrag von Ihrer Abteilungsleitung oder Institutsleitung vorlegen. Aus dieser Anfrage muss klar hervorgehen, dass das Risiko dem öffentlichen Interesse überwiegt und muss demonstrieren, dass Bemühungen getätigt wurden, den Name auf der organisationseigenen Internetseite sowie anderen öffentlichen Dokumenten zu verborgen zu halten.

    +

    For all other requests we apply a public interest test to decide whether information should be removed in line with European Union Data Protection rules. We take a position that the information that we publish is of a public nature and belongs to everyone.

    + +

    Die EU-Behörde hat mich nach meiner Telefonnummer oder Anschrift gefragt!

    +

    Falls eine EU-Behörde nach Ihrer Telefonnummer fragt, um Ihre Anfrage zu besprechen oder klarifizieren, empfehlen wir Ihnen die Nummer bereitzustellen, jedoch nicht über die Internetseite, sonder direkt. Falls Sie Ihre Nummer nicht bereitstellen möchten, können Sie vorschlagen die Konversation via Email fortzusetzen oder nach deren Nummer fragen und einen Termin vereinbaren, an welchem Sie anrufen, um die Angelegenheit zu besprechen.

    +

    Falls eine Behörde Sie nach Ihrem vollständigen Namen und Ihrer Postanschrift fragt, antworten Sie, dass Sie es vorziehen dei angefragten Informationen in elektronischem Format zu erhalten. Basierend auf Verordnung 1049/2001 ist dies Ihr Recht, sofern die Informationen in elektronischem Format bestehen.

    + +

    Nein, nein, es wird eine Postanschrift benötigt, um eine grdruckte Antwort zu senden!

    +

    Sollte eine EU-Behörde die von Ihnen angefragte Information ausscließlich in Papierformat besitzen, kann es sein, dass Sie nach Ihrer Postanschrift gefragt werden. Versuchen Sie sie zu überzeugen die Dokumente einzuscannen. Sollte dies nicht gelingen und Sie möchten Ihre Postanschrift verrtaulich übermitteln, um die Informationen zu erhalten, so markieren Sie Ihre Anfrage als "postalisch übermittelt: die Antwort wird per Post gesendet".

    +

    <%= link_to 'Informieren Sie uns', help_contact_path %>, sobald die Informationen eintreffen und Sie können diese auf die Internetseite hochladen. Wenn Sie die Dokumente einscannen können, geben wir Ihnen für diesen Zweck eine Email-Adresse.

    +
    diff --git a/lib/views/help/privacy.es.html.erb b/lib/views/help/privacy.es.html.erb new file mode 100644 index 0000000..6076ec2 --- /dev/null +++ b/lib/views/help/privacy.es.html.erb @@ -0,0 +1,55 @@ +<% @title = "Tu confidencialidad" %> +
    +

    TU CONFIDENCIALIDAD

    +

    ¡BIENVENIDO A ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + + +

    En AsktheEU.org, solamente resulta visible tu nombre para el público general, a no ser que proporcione otra información de carácter confidencial al organismo al que realiza la solicitud.

    +

    Te recomendamos encarecidamente que no proporciones al organismo al que solicitas información ningún dato de tipo privado, lo cual comprende tu número de teléfono, domicilio, dirección de correo electrónico u otra información de carácter personal, familiar o laboral. No necesitas revelar estos datos para ejercer tu derecho a la información.

    +

    En el caso de que un funcionario público de la UE necesite hablar contigo por teléfono para aclarar la solicitud, te recomendamos que te mandes tu número directamente y no a través de esta página web.

    + +

    ¿Quién puede ver mi dirección de correo electrónico?

    +

    Su dirección de correo electrónico no se mostrará en el sitio web salvo que la incluya en el mensaje o pie de página en su correo.

    +

    No revelaremos tu dirección de correo electrónico a terceros, a no ser que estemos obligados por ley o que tú así nos lo pida. Los servidores de AsktheEU.org se localizan en Holanda, donde se aplica la legislación de la UE relativa a la privacidad y a la protección de datos.

    +

    No proporcionaremos tu dirección de correo electrónico al organismo de la UE al que realiza la solicitud. Ellos solamente verán una dirección de email @asktheeu.org, la cual es específica para esa solicitud.

    +

    Si envías un mensaje a otro usuario del sitio, tu dirección de correo electrónico le será revelada. Se te avisará de que esto va a ocurrir.

    + +

    ¿Usarán mi dirección de email en boletines o la venderán a terceros?

    +

    ¡No! Nunca proporcionaremos o venderemos tu dirección de correo electrónico a nadie, salvo que estemos obligados por ley o que tú así nos lo pidas.

    +

    Si te inscribes en AsktheEU.org, te mandaremos exclusivamente emails relacionados con tu solicitud y con otros asuntos a los que tú nos hayas autorizado específicamente, tales como enviarte alertas sobre otras consultas.

    + +

    ¿Por qué aparecen mi nombre y mi solicitud publicados en esta página web?

    +

    Publicamos tu solicitud en internet para que todo el mundo pueda consultar y utilizar la información que has obtenido. No solemos eliminar las solicitudes (más detalles).

    +

    Tu nombre se publica porque forma parte de la solicitud. Es normal que esto sea así, ya que también va a hacerse público el nombre del funcionario que responde a tu solicitud.

    +

    Al usar su verdadero nombre, estás contribuyendo a que la gente te contacte para apoyarte en tu investigación o hacer campaña contigo.

    + +

    ¿Puedo solicitar información usando un seudónimo?

    +

    Se te aconseja que utilices tu verdadero nombre cuando solicites el acceso a documentos públicos. Estás ejerciendo un derecho que constituye la base de una sociedad abierta y democrática, por lo cual debes utilizar tu verdadero nombre.

    +

    Si consideras que su nombre es muy conocido, por ejemplo si eres famoso o un reconocido periodista que pueda ser identificado por un organismo de la UE, puede pedirle a un amigo o compañero que realice la solicitud por ti. Si no sabes cómo proceder, contacta con nosotros e intentaremos ayudarte a realizar la solicitud; sin embargo, tienes que entender que no disponemos de los recursos suficientes para hacer esto con todo el mundo.

    +

    Por favor, ten en cuenta que si usas un seudónimo, no podrás ejercer tu derecho a apelar al Defensor del Pueblo Europeo o al Tribunal de Justicia.

    +

    Te pediremos un nombre y un apellido. Si tienes más de un nombre o apellido puedes utilizarlos también pero como mínimo debes darnos un nombre y un apellido.

    +

    Si detectamos nombres ridículos o seudónimos demasiado obvios, eliminaremos la solicitud y nos pondremos en contacto con el solicitante.

    +

    Te pedimos por favor que no te hagas pasar por otra persona.

    + +

    ¿Pueden eliminar mi solicitud o modificar mi nombre?

    +

    AsktheEU.org es un archivo público permanente de acceso a solicitudes de información realizadas a la UE y respondidas por esta entidad. Aunque la respuesta a tu consulta ya no te parezca de utilidad, puede resultar de interés a otras personas. Por este motivo, no eliminamos las solicitudes.

    +

    En circunstancias excepcionales, podemos eliminar o modificar tu nombre en un sitio web, véase la siguiente pregunta. De la misma manera, también podemos eliminar otra información de carácter confidencial.

    + +

    ¿Pueden registrar información confidencial relativa a mi persona?

    +

    Si ves en la página alguna información de carácter confidencial relacionada contigo que te gustaría que eliminásemos u ocultásemos, háganoslo saber. Especifique exactamente de qué información se trata y por qué puede suponer un problema. Además, explique dónde aparece en el sitio web.

    +

    Cuando se publican datos confidenciales de manera accidental solemos eliminarlos. Por lo general, se suele eliminar la información de carácter privado a petición del individuo afectado, pero si cualquier persona encuentra información confidencial le rogamos que así nos lo indique.

    +

    Pensamos que existe un gran interés público por retener los nombres de los funcionarios o trabajadores públicos de las autoridades. Sólo eliminaremos dichos nombres en circunstancias excepcionales, por ejemplo si se revela el nombre y el puesto desempeñado y ello puede conllevar un riesgo para la seguridad de la persona. Si eres funcionario y quieres que eliminemos tu nombre con urgencia por las razones mencionadas, tienes que enviarnos una solicitud a través del responsable de tu departamento u organismo. Esta solicitud tiene que probar que constituye un riesgo que va más allá del interés público, y debe demostrar que se han tomado medidas para ocultar el nombre en la página web de la organización y otros documentos que puedan ser públicos.

    +

    Con el resto de las solicitudes llevamos a cabo una prueba de interés público para decidir si la información debería eliminarse de acuerdo con las normas de Protección de Datos de la Unión Europea. Consideramos que la información que publicamos es de naturaleza periodística y pertenece a todos.

    + +

    ¡Un organismo de la UE me ha pedido ni número de teléfono y mi dirección!

    +

    Si un organismo de la UE te pide tu número de teléfono para comentar o aclarar tu solicitud, te recomendamos que se lo des directamente a ellos, no a través del sitio web. Si no deseas proporcionar tu número puedes continuar tu consulta a través de email o les puedes pedir el número y concertar una hora para llamar y aclarar la solicitud.

    +

    Si una autoridad pública te pide tu dirección completa (dirección postal), respóndeles diciendo que preferirías recibir información a través de correo electrónico. Este derecho está reconocido por el Reglamento 1049/2001, siempre y cuando la información exista en dicho formato.

    + +

    ¡No, necesitan una dirección postal para enviar su respuesta!

    +

    Si un organismo de la UE solamente posee una copia en papel de la información que tú deseas, pueden pedirte tu dirección postal. Intente convencerles de que escaneen los documentos. Si no lo consigues y decides darles su dirección de manera privada para recibir los documentos, especifique en tu solicitud que se trata de un correo postal y que la respuesta se enviará por correo.

    +

    <%= link_to 'Avísanos', help_contact_path %> cuando obtengas la información y entonces podrás subirla al sitio web. Si escaneas el documento, te daremos una dirección de email que puedes usar con este propósito.

    +
    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index 6f190ee..5b5b26e 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -1,186 +1,55 @@ <% @title = "Your privacy" %> - +
    +

    YOUR PRIVACY

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    <%= render :partial => 'sidebar' %>
    -

    <%= @title %> #

    - -
    - -
    Who gets to see my email address? #
    - -

    We will not disclose your email address to anyone unless we are obliged to by law, -or you ask us to. This includes the public authority that you are sending a -request to. They only get to see an email address -@<%= AlaveteliConfiguration::incoming_email_domain %> which is specific to that request.

    -

    If you send a message to another user on the site, then it will reveal your -email address to them. You will be told that this is going to happen.

    -
    - -
    Will you send nasty, brutish spam to my email address? #
    -
    Nope. After you sign up to <%= site_name %> we will only send you emails -relating to a request you made, an email alert that you have signed up for, -or for other reasons that you specifically authorise. We will never give or -sell your email addresses to anyone else, unless we are obliged to by law, or -you ask us to. -
    - -
    Why will my name and my request appear publicly on the site? #
    - -
    -

    We publish your request on the Internet so that anybody can read it and -make use of the information that you have found. We do not normally delete -requests (more details). -

    -

    -Your name is tangled up with your request, so has to be published as well. -It is only fair, as we're going to publish the name of the civil servant who -writes the response to your request. Using your real name also helps people -get in touch with you to assist you with your research or to campaign with you. -

    -

    By law, you must use your real name for the request to be a valid Freedom of -Information request. See the next question for alternatives if you do not want -to publish your full name. -

    -
    - -
    Can I make an FOI request using a pseudonym? #
    - - -
    -

    Technically, you must use your real name for your request to be a valid Freedom of Information request in law. See this -guidance from the Information Commissioner (January 2009). -

    - -

    However, the same guidance also says it is good practice for the public -authority to still consider a request made using an obvious pseudonym. -You should refer to this if a public authority refuses a request because you -used a pseudonym.

    - -

    Be careful though, even if the authority follows this good practice, the -pseudonym will probably make it impossible for you to complain to the -Information Commissioner later about the handling of your request. -

    - -

    There are several good alternatives to using a pseudonym.

    - -
      -
    • Use a different form of your name. The guidance says -that "Mr Arthur Thomas Roberts" can make a valid request as "Arthur Roberts", -"A. T. Roberts", or "Mr Roberts", but not as "Arthur" or "A.T.R.". -
      • -
    • Women may use their maiden name.
      • -
    • In most cases, you may use any name by which you are "widely known and/or -is regularly used". -
    • Use the name of an organisation, the name of a company, the trading name of -a company, or the trading name of a sole trader. -
    • Ask someone else to make the request on your behalf. -
    • You may, if you are really stuck, ask us to make the request on -your behalf. Please contact us with -a good reason why you cannot make the request yourself and cannot -ask a friend to. We don't have the resources to do this for everyone. -
    - -

    Please do not try to impersonate someone else.

    - -
    - -
    They've asked for my postal address! #
    - -
    -

    If a public authority asks you for your full, physical address, reply to them saying -that section 8.1.b of the FOI Act asks for an "address for correspondence", -and that the email address you are using is sufficient. -

    -

    -The Ministry of Justice has guidance -on this – -"As well as hard copy written correspondence, requests that are -transmitted electronically (for example, in emails) are acceptable -... If a request is received by email and no postal address is given, the email -address should be treated as the return address." - -

    -

    As if that isn't enough, the Information Commissioner's -Hints for Practitioners say -"Any correspondence could include a request for information. If it is written (this includes e-mail), legible, gives the name of the applicant, an address for reply (which could be electronic), and includes a description of the information required, then it will fall within the scope of the legislation." -

    -
    - -
    No no, they need a postal address to send a paper response! #
    - -
    -

    If an authority only has a paper copy of the information that you want, -they may ask you for a postal address. To start with, try persuading them -to scan in the documents for you. You can even offer to gift them a scanner, which in that particular case -embarrassed the authority into finding one they had already.

    - -

    If that doesn't work, and you want to provide your postal address privately -in order to receive the documents, mark your request as "They are going to reply by post", and it will -give you an email address to use for that purpose.

    -
    - -
    Can you delete my requests, or alter my name? #
    - -
    - -

    <%= site_name %> is a permanent, public archive of Freedom of -Information requests. Even though you may not find the response to -a request useful any more, it may be of interest to others. For this -reason, we will not delete requests. -

    - -

    Under exceptional circumstances we may remove or change your name -on the website, see the next question. -Similarly, we may also remove other personal information. -

    - -

    If you're worried about this before you make your request, -see the section on pseudonyms.

    - -
    - -
    Can you take down personal information about me? #
    - -
    - -

    If you see any personal information about you on the site which you'd like -us to remove or hide, then please let us know. -Specify exactly what information you believe to be problematic and why, and -where it appears on the site.

    - -

    If it is sensitive personal information that has been accidentally -posted, then we will usually remove it. Normally we will only consider -requests to remove personal information which come from the individual -concerned, but for sensitive information we would appreciate anyone -pointing out anything they see.

    - -

    We consider that there is a strong public interest in -retaining the names of officers or servants of public authorities. We will only -remove such names in exceptional circumstances, such as where the disclosure of -a name and position of employment would substantially risk an individual's -safety. If you are such an official and you wish to have your name removed for -such an urgent reason, you must supply us with a request to do so from your -line manager. This request must demonstrate that a risk has been perceived -which outweighs the public interest, and must demonstrate that efforts have -been made to conceal the name on the organisation's own website.

    - -

    For all other requests we apply a public interest test to decide -whether information should be removed. - Section 32 -of the Data Protection Act 1998 permits us to do this, as the material we -publish is journalistic. We cannot easily edit many types of attachments (such -as PDFs, or Microsoft Word or Excel files), so we will usually ask -that authorities resend these with the personal information removed.

    - -
    - - -
    - -

    Learn more from the help for FOI officers --> - -

    +

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    +

    We strongly advise you not to put any personal information in the body of the request. That includes not putting your phone number, home address, email address or other personal or family or work details. You don’t need to give any of this information in order to exercise your right to information.

    +

    If an EU public Official needs to speak with you by phone to clarify the request, you should send your number to them directly and not via this website.

    + +

    Who gets to see my email address?

    +

    Your e-mail address will not be shown on the website unless you include in the message or in a footer to your email.

    +

    We will not disclose your email address to anyone unless we are obliged to by law, or you ask us to. AsktheEU.org is hosted on servers are located in the Netherlands which is subject to EU privacy and data protection laws.

    +

    We will not give your e-mail address to the EU body you send the request to. They only get to see an @asktheeu.org email address which is specific to that request.

    +

    If you send a message to another user on the site, then it will reveal your email address to them. You will be told that this is going to happen.

    + +

    Will you use my e-mail address for newsletters or sell it to others?

    +

    No! We will never give or sell your email addresses to anyone else, unless we are obliged to by law, or you ask us to.

    +

    After you sign up to AsktheEU.org, we only send you emails relating to the request you made or other things you specifically authorise us to do such as send you alerts about other requests.

    + +

    Why will my name and my request appear publicly on the site?

    +

    We publish your request on the internet so that anybody can read it and make use of the information that you have found. We do not normally delete requests (more details).

    +

    Your name is part of your request, so has to be published as well. It is only fair, as we're going to publish the name of the civil servant who writes the response to your request.

    +

    Using your real name also helps people get in touch with you to assist you with your research or to campaign with you.

    + +

    Can I make an access to information request using a pseudonym?

    +

    You are advised to use your real name when making an access to documents request. You are exercising a right which is the basis for an open and democratic society and this should be under your real name.

    +

    If you feel that your name is very well known – for example you are a famous person or well known journalist or known to the EU body – you might want to get a friend or colleague to file the request. If you are really stuck, contact us and we will try to help you file the request; please note that we don’t have the resources to do this for everyone.

    +

    Please note that if you use a pseudonym, you will not be able to exercise your legal right to appeal to the European Ombudsman or the Court of Justice.

    +

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name.

    +

    If we see silly names or really obvious pseudonyms, we will remove the request and contact the requester about this.

    +

    Please do not impersonate someone else!

    + +

    Can you delete my requests, or alter my name?

    +

    AsktheEU.org is a permanent, public archive of access to information requests submitted to and answered by the EU. Even though you may not find the response to a request useful any more, it may be of interest to others. For this reason, we will not delete requests.

    +

    Under exceptional circumstances we may remove or change your name on the website, see the next question. Similarly, we may also remove other personal information.

    + +

    Can you take down personal information about me?

    +

    If you see any personal information about you on the site which you'd like us to remove or hide, then please let us know. Specify exactly what information you believe to be problematic and why, and tell us where it appears on the site.

    +

    If sensitive personal information that has been accidentally posted, then we will usually remove it. Normally we will only consider requests to remove personal information which come from the individual concerned, but for sensitive information we would appreciate anyone pointing out anything they see.

    +

    We consider that there is a strong public interest in retaining the names of officers or servants of public authorities. We will only remove such names in exceptional circumstances, such as where the disclosure of a name and position of employment would substantially risk an individual's safety. If you are such an official and you wish to have your name removed for such an urgent reason, you must supply us with a request to do so from the head of your department or body. This request must demonstrate that a risk has been perceived which outweighs the public interest, and must demonstrate that efforts have been made to conceal the name on the organisation's own website and in other potentially public documents.

    +

    For all other requests we apply a public interest test to decide whether information should be removed in line with European Union Data Protection rules. We take a position that the information that we publish is of a public nature and belongs to everyone.

    + +

    The EU body has asked for my phone number or postal address!

    +

    If an EU body asks for your phone number to discuss or clarify the request we recommend that you give it, but directly to them not across the site. If you do not want to give out your number, you can opt to continue discussing by email or you could ask for their number and arrange a time to phone and discuss the request.

    +

    If a public authority asks you for your full, physical address (postal address), reply to them saying that you would prefer to receive information in electronic form. This is your right under Regulation 1049/2001 if the information exists in that format.

    + +

    No no, they need a postal address to send a paper response!

    +

    If an EU body only has a paper copy of the information that you want, they may ask you for a postal address. Try persuading them to scan the documents for you. If that doesn't work, and you want to provide your postal address privately in order to receive the documents, mark your request as "Gone Postal: the reply will be sent by post".

    +

    When the information arrives, <%= link_to 'let us know', help_contact_path %> and you can upload it to the website. If you can scan the document we'll give you an email address to use for that purpose.

    diff --git a/lib/views/help/requesting.de.html.erb b/lib/views/help/requesting.de.html.erb new file mode 100644 index 0000000..f11dfa6 --- /dev/null +++ b/lib/views/help/requesting.de.html.erb @@ -0,0 +1,156 @@ +<% @title = "Anfragen-Leitfaden" %> +
    +

    ANFRAGEN-LEITFADEN

    +

    WILLKOMMEN BEI ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + +

    Hier lernen Sie, wie Sie eine Anfrage für EU-Dokumente stellen können. Wir beantworten einige häufig gestellte Fragen (FAQs) und bieten einige Tipps, wie Sie gute Anfragen stellen können, durch welche Sie auch die von Ihnen erwünschten Informationen erhalten.

    + + +

    Anfragen stellen

    + +

    1. Habe ich das Recht eine Anfrage zu stellen?

    +

    Alle EU-Bürger und Ansässige haben das Recht auf Zugang zu EU-Dokumenten. Nicht-EU-Bürger und Ansässige können Informationen anfragen, aber keine Berufung vor dem Gerichtshof einlegen.

    +

    NROs, Firmen und andere ´juristische Personen´ können ebenfalls Dokumente anfragen, vorausgesetzt sie haben ein in einem der EU-Mitgliedsstaaten registriertes Büro.

    + +

    2. Wonach kann ich fragen?

    +

    Der EU Vertrag* garantiert das Recht auf Zugang zu Dokumenten. Daher sollten Sie überlegen, welche Dokumente die von Ihnen gesuchten Informationen enthalten würden, wenn Sie Ihre Anfrage formulieren.

    +

    Das Recht auf Zugang zu Dokumenten ist im Vertrag über die Arbeitsweise der Europäischen Union (Artikel 15) und der Charta der Grundrechte der Europäischen Union (Artikel 42) verankert. Diese Bestimmungen bilden die Grundlage für Verordnung 1049/2001 bezüglich des Zugangs zu Dokumenten des Parlamentes, des Rates und der Kommission.

    +

    Überlegen Sie bei der Formulierung Ihrer Anfrage gut, welche Dokumente die von Ihnen erwünschten Informationen erhalten könnten, da EU-Beamte nicht verpflichtet sind neue Dokumente zu erstellen, um auf Ihre Anfrage zu antworten.

    +

    Die einzige Ausnahme diesbezüglich sind Umweltangelegenheiten. Hier haben Anfragensteller ein umfassenderes Informationszugangsrecht, welches sich nicht nur auf `Dokumente` beschränkt Grund dafür ist, dass der Zugang zu Umweltinformationen durch einen weiteren rechtlichen Rahmen, die Aarhus Verordnung zum öffentlichen Zugang zu Umweltinformationen, abgedeckt ist.

    + +

    3. Wen kann ich fragen?

    +

    Sie haben das Recht Dokumente aller EU-Institutionen, -behörden, und -agenturen einzusehen. Diese sind gesetzlich verpflichtet Ihnen innerhalb von 15 Werktagen zu antworten.

    +

    Dies betrifft also die Europäische Kommission, das Europaparlament und den Europarat. Für einige Institutionen trifft das Recht nur auf deren administrative Tätigkeiten zu.

    +

    <%= link_to 'Klicken Sie hier, um eine vollständige Liste anzusehen.', list_public_bodies_default_path %>.

    + +

    4. Warum sollte ich die EU fragen?

    +

    In einer gesunden Demokratie weiß die Bevölkerung was Ihre Regierungen tut.

    +

    Die Europäische Union ist ein integraler Teil der europäischen Regierungsstruktur. Sie hat zunehmenden Einfluss in allen Bereichen unseres täglichen Lebens und wir sollten wissen, was sie tut.

    +

    Der Vertrag über die Funktionsweise der Europäischen Union beinhaltet das Konzept der Offenheit und spricht von der Schaffung einer zunehmenden Vereinigung aller Europäer, in welcher Entscheidungen so offen und bürgernah wie möglich getroffen werden.

    +

    Momentan haben jedoch die wenigsten Menschen eine genaue Vorstellung davon was die EU wirklich tut. Es leben mehr als 500 Millionen Menschen in der EU, jedoch erhält die EU nur circa 10,000 Dokumentanfragen pro Jahr und somit lediglich einen Antrag pro 50,000 Menschen. Einige Informationen können natürlich über das Internet gefunden werden, doch dies ist nicht genug. Damit die Europäische Öffentlichkeit die EU Verantwortlich halten kann und an Entscheidungsprozessen teilhaben kann, brauchen wir mehr Informationen.

    +

    AsktheEU.org ist dazu da, der Öffentlichkeit zu helfen mehr über das Handeln der EU herauszufinden und für Sie nützliche Informationen zu beziehen, damit Sie diese aktiv in den öffentlichen Dialog einbringen und somit zu besseren Entscheidungen auf EU-Ebene beitragen können.

    + +

    EU-Behörden finden

    + +

    5. Was wenn ich nicht weiß welche Behörde ich fragen soll?

    +

    Sollten Sie Fragen haben, jedoch nicht genau wissen welche Behörde die entsprechende Information besitzt, versuchen Sie Folgendes:

    +
      +
    • Suchen Sie auf AsktheEU.org nach Anfragen, welche Ihrer Ähnlich sind.
      • +
    • Lesen die die Beschreibungen aller Institutionen, um herauszufinden was diese jeweils tun.
      • +
    • Wenn Sie eine eventuell passende Institution gefunden haben, verwenden Sie den ´homepage´ link auf der rechten Seite, um die entsprechende Internetseite zu überprüfen.
      • +
    • Machen Sie sich keine zu großen Sorgen darum die richtige Institution zu finden. Falls Sie die falsche treffen, sollte diese Ihnen mitteilen, wen Sie fragen sollten.
      • +
    • Falls Sie sich noch nicht sicher bin, setzen Sie sich für Unterstützung mit uns in Verbindung.
      • +
    + +

    Welche Sprachen?

    + +

    6. Welche Sprachen kann ich verwenden?

    +

    Sie haben das Recht Ihre Anfrage in allen 23 offizielle EU-Sprachen zu stellen: Bulgarisch, tschechisch, dänisch, niederländisch, englisch, estnisch, finnisch, französisch, deutsch, griechisch, ungarisch, irisch, italienisch, lettisch, litauisch, maltesisch, polnisch, portugiesisch, romanisch, slowakisch, slowenisch, spanisch und schwedisch.

    +

    Die EU sagt Aufgrund zeitlicher und finanzieller Einschränkungen werden jedoch nur relativ wenige Arbeitsunterlagen in alle Sprachen übersetzt. So verwendet die Europäische Kommission in der Regel Englisch, Französisch und Deutsch als Verfahrenssprachen, wohingegen das Europäische Parlament je nach Bedarf seiner Mitglieder Übersetzungen in verschiedenen Sprachen bereitstellt.

    +

    Für AsktheEU.org bieten wir momentan Unterstützung in den vier meistgesprochenen Sprachen an: Englisch, Französisch, Deutsch und Spanisch. Wenn Sie uns als freiwillige/r Übersetzer/in unterstützen möchten diese Liste zu erweitern und Antworten in weitere Sprachen zu übersetzen, schreiben Sie uns: team@asktheeu.org.

    + +

    Hilfreiche Anfragen-Tipps

    + +

    7. Was macht eine gute Anfrage aus?

    +

    Bitte fügen Sie Ihrer Anfrage ausschließlich Informationen bei, welche es dem Empfänger vereinfachen die Dokumente mit den von Ihnen gewünschten Informationen zu identifizieren.

    +

    Kurzum, knappe und bündige Nachrichten erleichtern es dem entsprechenden EU Beamten die von Ihnen gewünschten Informationen zu identifizieren und somit werden Sie Ihre Antwort auch schneller erhalten.

    +

    Eine gut formulierte Anfrage macht es auch unwahrscheinlicher, dass ein Beamter Ihre Anfrage aufgrund von unklarer Formulierung oder dergleichen ablehnen kann. Aber machen Sie sich keine zu großen Sorgen, Ihre Anfrage muss nicht perfekt sein, Ihr EU-Kontakt sollte sich im Falle eventuellem Klärungsbedarfs an Sie wenden.

    +

    Folgende Aspekte sollten Ihrer Anfrage nicht beigefügt werden:

    +
      +
    • Erörterungen zu einem spezifischen Fall oder Rechtsstreit;
      • +
    • Äußerungen, welche andere diffamieren oder beleidigen könnten;
      • +
    • Angreifende Sprachwahl.
      • +
    +

    Falls Sie dies doch tun sollten, müssen wir Ihre Anfrage entfernen. Wir werden Sie in einem solchen Falle informieren und sind jederzeit bereit über jeden Fall zu sprechen.

    + +

    8. Kann ich Informationen über meine eigene Person anfragen?

    +

    Sie sollten AsktheEU.org nicht nutzen, um private Informationen zu Ihrer Person zu beziehen. Falls Sie Informationen zu Ihrer Person anfragen, nutzen Sie die EU Datenschutzrichtlinien. Klicken Sie hier für weitere Infos.

    + +

    9. Warum beinhaltet das Anfrageformular den Zusatz über Dokumentanfragen?

    +

    Auf EU-Ebene besteht eher das Recht auf Zugang zu Dokumenten, als zu Informationen. Das macht keinen wesentlichen Unterschied, aber wir fügen den Absatz über Dokumente hinzu, da Ihre Anfrage ansonsten evtl. unter dem Europäischen Kodex für gute Verhaltenspraxis abgewickelt werden könnte, welcher jedoch nicht die gleichen Fristen und Beschwerdemöglichkeiten mit sich bringt.

    + +

    10. Kann ich dieselbe Anfrage an mehrere Behörden senden?

    +

    Sie können dieselben Dokumente von mehr als einer Institution anfragen. Wir empfehlen Ihnen jedoch mit der zu beginnen, welche über die von Ihnen benötigten Informationen am wahrscheinlichsten verfügt.

    +

    Sollte diese Institution nicht über alle relevanten Dokumente verfügen, so sollte diese Sie an entsprechende Institution weiterleiten.

    +

    Momentan gibt es auf dieser Seite noch kein automatisches System, um eine Anfrage an eine andere Behörde weiterzuleiten. Sie müssen diese dann manuell kopieren und einfügen.

    + +

    Antworten & Beschwerden

    + +

    11. Muss ich dafür bezahlen?

    +

    Eine Dokumentenanfrage zu stellen ist generell kostenlos.

    +

    Informationen in elektronischem Format zu erhalten ist auch generell kostenlos.

    +

    EU-Institutionen können “für die Anfertigung und Übersendung von Kopien” (Verordnung 1049/2001) Kosten erheben. Sie werden jedoch in diesem Falle vorab informiert und müssen sich somit keinerlei Sorgen machen. Stellen Sie mit ruhigem Gewissen jetzt Ihre Anfrage!

    + +

    12. Wann erhalte ich eine Antwort?

    +

    EU-Institutionen sollten innerhalb von 15 Werktagen auf Ihren Anfrage reagieren (ca. 3 Wochen oder etwas länger, im Falle von Feiertagen).

    +

    Vor der endgültigen Antwort erhalten Sie evtl. bereits eine Bestätigung.

    +

    Die Antwort kann sowohl die gewünschten Dokumente enthalten, als auch eine Ablehnung oder andersartige Rückmeldung.

    +

    In Ausnahmefällen, falls Sie beispielsweise eine große Anzahl von Dokumenten anfragen, kann eine Verlängerungsfrist der Beantwortung Ihrer Anfrage greifen. Die AsktheEU.org Internetseite wird dies im Auge behalten.

    + +

    13. Was passiert wenn ich keine Antwort erhalte?

    +

    AsktheEU.org sendet Ihnen eine Email, falls Sie keine pünktliche Antwort erhalten. Sie können der Behörde dann eine Nachricht senden und Sie erinnern, dass Sie verpflichtet sind Ihnen innerhalb von 15 Tagen zu antworten.

    +

    Sollten Sie noch immer keine Antwort erhalten, sollten Sie eine Beschwerde einreichen.

    + +

    14. Was wenn ich eine Antwort erhalte, aber damit nicht zufrieden bin?

    +

    Es gibt unterschiedliche Gründe, warum Sie von einer Antwort enttäuscht sein könnten:

    +
      +
    • Sie haben nur einen Teil der von Ihnen angefragten Informationen erhalten (jedoch keine offizielle Ablehnung) oder die erhaltene Antwort bezieht sich nicht wirklich auf Ihre Frage. Dies nennt sich dann eine 'unvollständige Antwort';
      • +
    • Man teilt Ihnen mit, dass die Informationen bei dieser Institution 'nicht verfügbar' sind;
      • +
    • Ihnen wird teilweise Zugang gewährt, ein Teil der Information wird jedoch aus Ausnahmegründen der EU Verordnung 1049/2001 zurückgehalten (siehe auch Punkt 14);
      • +
    • Ihnen wurde der Zugang zu allen angefragten Informationen verweigert (siehe auch Punkt 14);
      • +
    • Sie erhalten überhaupt keine Antwort ('Schweigen der Verwaltung' oder 'stumme Ablehnung').
      • +
    +

    Sie können Ihre Antwort einer Liste von Kategorien zuordnen. Falls Sie sich nicht sicher sind wie dies funktioniert, helfen wir Ihnen gerne.

    +

    Falls Sie finden, dass die Antwort in irgendeiner Weise falsch war, können Sie eine Beschwerde einreichen. Diese wird formell 'Zweitantrag' genannt. Siehe auch Punkt 15 für nähere Information.

    +

    Sollten Sie den Eindruck haben, dass Ihre Beschwerde schlecht bearbeitet wurde oder Sie unfreundlich behandelt wurde, können Sie sich beim Europäische Bürgerbeauftragten beschweren.

    + +

    15. Was wären mögliche Gründe die Beantwortung meiner Anfrage abzulehnen?

    +

    Die EU Regelungen für Dokumentenzugang basieren auf Richtlinie 1049/2001 und beinhalten eine Anzahl von Gründen warum gewisse Informationen nicht bereitgestellt werden.

    +

    Bekannt als 'Ausnahmen', bestehen diese Gründe zum Schutz der Privatsphäre und spezifische öffentliche Interessen/Staatsinteressen. Die Liste beinhaltet:

    +
      +
    • Öffentliche Sicherheit,
      • +
    • Verteidigung und Militärangelegenheiten,
      • +
    • Internationale Beziehungen,
      • +
    • Finanz-, Währungs- oder Wirtschaftsrichtlinien der Gemeinschaft oder eines Mitgliedsstaates,
      • +
    • Handelsinteressen einer natürlichen- oder juristischen Person, inklusive geistigen Eigentums,
      • +
    • Gerichtsverfahren und Rechtsauskunft/Rechtsberatung,
      • +
    • Absicht von Inspektionen, Investigationen und Revisionen,
      • +
    • Entscheidungsprozesse.
      • +
    +

    Diese Ausnahmen sollten eingeschränkt angewendet werden und ausschließlich eingesetzt, wenn eine dieser Interessenverletzt werden könnten. In vielen Fällen sollte die EU auch die potentielle Relevanz der Informationen für die Öffentlichkeit berücksichtigen.

    +

    Sollten Ihren Informationen auf Basis dieser Ausnahmen vorbehalten werden, wird Access Info Europe Sie beraten können, ob bei Ihnen ein guter Fall für eine Beschwerde vorliegt.

    + +

    16. Beschwerden: Zweitantrag

    +

    Sollten Sie mit der Beantwortung Ihrer Anfrage unzufrieden sein, können Sie eine Beschwerde an die nächsthöhere Administrationsebene des Entscheidungsprozesses einreichen. Dieser Schritt nennt sich auch Zweitantrag, durch welchen die EU im Grunde gebeten wird Ihre Entscheidung Ihre Anfrage abzulehnen nochmals zu überdenken.

    +

    Der Versuch einer Beschwerde lohnt sich, da er häufig zur Freigabe weiterer Informationen führt, oft sogar der Freigabe aller Informationen.

    +

    Wenn Sie sich entscheiden die Beschwerde einzureichen, werden sie weitere, detaillierte Unterstützung erhalten und Access Info Europe kann Ihnen bei der Formulierung Ihres Zweitantrags behilflich sein.

    + +

    17. Kann ich die erhaltenen Informationen weiterverwenden?

    +

    Generell sind durch EU-Institutionen erstellte Dokumente ´öffentlich´ im Sinne, dass sie der Öffentlichkeit gehören, da sie für uns erstellt wurden - finanziert von europäischen Steuergeldern. Daher sollten Sie die erhaltenen Dokumente und darin enthaltenen Informationen frei nutzen können.

    +

    Im Zweifelsfall, vor allem falls Sie die Materialien für kommerzielle Zwecke einsetzen wollen, fragen Sie die EU-Institution von welcher Sie die Dokumente erhalten.

    + +

    Anfragenmoderation

    + +

    18. Wie werden Anfragen und Kommentare moderiert?

    +

    Wir ermutigen die Öffentlichkeit Anfragen zu stellen und wir ermöglichen Ihnen und andere Anfragen zu kommentieren.

    +

    Unser Team aus festen Mitarbeitern und Freiwilligen wird den Inhalt regelmäßig überprüfen und wir behalten uns das Recht vor unangemessene Aussagen zu entfernen. Damit beziehen wir uns auf anstößige oder beleidigende Aussagen.

    +

    Sie können derartige Inhalte auch selbst an uns weiterleiten.

    + +

    19. Kann ich meine Anfrage vertraut behandeln, bis ich meine Story-meine Artikel veröffentlicht habe?

    +

    AskTheEU.org ist für öffentliche Anfragen gestaltet. Alle eingehenden Antworten werden automatisch auf der Internetseite für jedermann lesbar veröffentlicht.

    +

    Wenn Sie ein/e Journalist/in, eine NRO oder andere Person sind, welche die Antwort privat halten möchte, bis Sie z.B. Ihren Artikel veröffentlicht haben, sollten Sie diese Internetseite lieber nicht benutzen, sondern Ihre Anfrage direkt an die entsprechende EU-Institution senden.

    + +

    20. Ich habe die Antwort auf ein Anfrage, welche ich direkt von einer EU-Institution angefragt hatte. Kann ich diese auch auf diese Seite stellen?

    +

    Es tut uns leid, aber das ist nicht möglich. AsktheEU.org ist ein Anfragen-Archiv, welches durch die Seite erstellt wird und versucht nicht ein Archiv aller IFG-Anfragen zu sein. Das Hochladen anderer Anfragen wird von der Seite nicht unterstützt, da wir nicht verifizieren können, ob die Antworten tatsächlich von den entsprechenden EU-Institutionen stammen.

    +

    Wenn Sie die Antwort veröffentlichen möchten, müssten Sie dieselbe Anfrage nochmals über AskTheEU.org stellen.

    +
    diff --git a/lib/views/help/requesting.es.html.erb b/lib/views/help/requesting.es.html.erb new file mode 100644 index 0000000..90c0a44 --- /dev/null +++ b/lib/views/help/requesting.es.html.erb @@ -0,0 +1,152 @@ +<% @title = "Guía para realizar solicitudes" %> +
    +

    GUÍA PARA REALIZAR SOLICITUDES

    +

    ¡BIENVENIDO A ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + +

    En esta sección se explica cómo se solicitan documentos a la UE. Se incluyen respuestas a algunas de las preguntas más frecuentes y se dan algunos consejos acerca de cómo realizar solicitudes efectivas que le proporcionen la información que tú necesitas.

    + + + +

    Solicitar información

    + +

    1. ¿Tengo derecho a realizar una solicitud?

    +

    El derecho a solicitar documentos a los organismos de la UE y a obtener una respuesta está reconocido por la ley en el caso de tratarse de ciudadanos y residentes de la UE. Asimismo, aquellos que no sean ciudadanos ni residentes pueden realizar solicitudes, aunque no pueden apelar a los tribunales. Todo el mundo tiene derecho a apelar las denegaciones en la etapa inicial, así como a apelar al Defensor del Pueblo Europeo.

    +

    La ley también reconoce el derecho de las ONG y otras “personas jurídicas” a solicitar información y apelar al Defensor del Pueblo Europeo, aunque para apelar a los tribunales han de tener un domicilio social en uno de los estados miembros de la UE.

    + +

    2. ¿Qué información puedo solicitar?

    +

    El derecho a acceder a documentos de la UE está reconocido por el Tratado de Funcionamiento de la Unión Europea (artículo 15) y por la Carta de los Derechos Fundamentales de la Unión Europea (artículo 42). Estas disposiciones forman la base del Reglamento 1049/2001 relativo al acceso a los documentos del Parlamento, el Consejo y la Comisión.

    +

    Cuando realices la solicitud, piense qué tipo de documentos contienen la información que buscas ya que, en principio, los funcionarios de la UE no están obligados a crear un documento nuevo en respuesta a tu solicitud.

    +

    Los asuntos ambientales suponen una excepción, puesto que en este caso los solicitantes tienen derecho a recibir información más detallada que no se limita exclusivamente a “documentos”. Esto se debe a que la información sobre el medio está amparada por un régimen jurídico adicional, el Convenio de Aarhus, relativo al acceso público a la información medioambiental.

    + +

    3. ¿A quién puedo dirigirme?

    +

    Tú tienes derecho de acceso a documentos de todos los organismos, las instituciones, y las agencias de la UE. Y ellos tienen la obligación de responder a tu solicitud en 15 días laborales.

    +

    Así pues, este derecho se aplica a la Comisión Europea, el Parlamento Europeo, el Consejo de la Unión Europea y la mayoría de las oficinas, los organismos y las agencias de la UE. Sin embargo, si se trata de algunos organismos de la UE como el Banco Central Europeo, este derecho se limita a las funciones administrativas de dichos organismos.

    +

    <%= link_to 'Pinche aquí para ver la lista completa', list_public_bodies_default_path %>.

    + +

    4. ¿Por qué debería solicitar información a la UE?

    +

    En una democracia sana, los ciudadanos saben lo que hacen sus gobiernos.

    +

    La Unión Europea es una parte integral de las estructuras de gobierno en el ámbito europeo. Cada vez tiene más impacto en todos los aspectos de nuestra vida cotidiana y deberíamos saber qué hace. Se estima que hasta un 50% de la legislación nacional proviene de Bruselas y esta cifra aumenta hasta el 70% en lo que se refiere a las políticas económicas.

    +

    No obstante, en la actualidad la mayoría de la gente sólo tiene una idea vaga acerca de lo que en realidad hace la UE. Aunque hay más de 500 millones de personas en el área de la UE, las instituciones europeas solo reciben 10.000 solicitudes de documentos al año. Esto supone solamente una solicitud por cada 50.000 personas. A pesar de que existe alguna información disponible en las páginas web, no es suficiente. Si los ciudadanos europeos quieren pedir cuentas a la UE y participar en la toma de decisiones, necesitan más información.

    +

    La página AsktheEU.org está diseñada para ayudar a los ciudadanos a saber más acerca de lo que hace la UE y proporciona acceso a información que usted puede utilizar para participar en debates públicos y ayudar a que se tomen mejores decisiones a nivel comunitario.

    + +

    Localizar los organismos de la UE

    + +

    5. ¿Qué pasa si no sé a qué organismo tengo que dirigirme?

    +

    Si tienes una pregunta pero no estás seguro del organismo público al que tienes que dirigirte para solicitar la información que necesitas, pruebe lo siguiente:

    +
      +
    • Consulta o busca en AsktheEU.org solicitudes similares a la tuya.
      • +
    • Lee la descripción de cada organismo público para informarte de lo que hacen.
      • +
    • Cuando hayas encontrado el organismo que en tu opinión posee la información deseada, usa el enlace de la “página principal” para consultar su sitio web.
      • +
    • No te preocupes demasiado por localizar el organismo apropiado. Si te equivocas, te aconsejarán el lugar adecuado o reenviarán tu solicitud al organismo correcto.
      • +
    • Si todavía tienes dudas, por favor pónte en contacto con nosotros para que podamos ayudarte.
      • +
    + +

    Idiomas

    + +

    6. ¿Qué idiomas puedo usar?

    +

    Tienes derecho a realizar su solicitud en cualquiera de las 23 lenguas oficiales y de trabajo de la UE: búlgaro, checo, danés, holandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    +

    De acuerdo con la UE, Por razones de tiempo y presupuesto, son relativamente pocos los documentos de trabajo que se traducen a todas las lenguas. Por lo general, la Comisión Europea emplea el inglés, el francés y el alemán como lenguas de procedimiento, mientras que el Parlamento Europeo proporciona traducciones a diferentes lenguas según las necesidades de sus diputados.

    +

    Por el momento, en AsktheEU.org se presta ayuda en cuatro de las lenguas más habladas: inglés, francés, alemán y español. Si deseas colaborar como traductor voluntario para ampliar esta lista y traducir las respuestas a otros idiomas, escríbenos a team@asktheeu.org.

    + +

    Consejos sobre las solicitudes

    + +

    7. ¿Qué constituye una buena solicitud?

    +

    Por favor, incluye en tu solicitud lo necesario para identificar fácilmente la información que estás pidiendo de la institución.

    +

    Los mensajes cortos y concisos hacen que sea más fácil para los funcionarios de la UE identificar la información que pides, lo que significa que recibirás una respuesta más rápidamente.

    +

    Además, una petición bien formulada da menos razones a los funcionarios para rechazar tu solicitud por considerarla vaga o poco clara. Sin embargo, no te preocupes por hacerla perfecta: el órgano de la UE se pondrá en contacto contigo para aclarar lo que no hayan entendido de tu petición.

    +

    Por favor, no incluya:

    +
      +
    • Argumentos basados en un tema o causa particular;
      • +
    • declaraciones que puedan difamar o insultar a terceras personas;
      • +
    • lenguaje ofensivo.
      • +
    +

    En caso contrario, nos veremos obligados a rechazar tu petición. Si fuera así, te lo haríamos saber y estaríamos siempre dispuestos a discutir caso por caso.

    + +

    8. ¿Puedo pedir información sobre mí mismo?

    +

    No utilice AsktheEU.org para acceder a su propia información personal. Si quiere información sobre si mismo, utilice las normas de Protección de Datos de la UE. Haga clic aquí para más información.

    + +

    9. ¿Por qué hay en el formulario de solicitud una frase para la solicitud de documentos?

    +

    En el nivel de la UE existe el derecho de acceso a los documentos en vez de a la información. En realidad hay poca diferencia, sin embargo; incluimos esa frase sobre los documentos porque, de no ser así, la petición podría ser procesada de acuerdo con el Código Europeo de Buena Conducta Administrativa, el cual hace referencia al “derecho a la información” pero no posee los mismos plazos ni posibilidades de apelación.

    + +

    10. ¿Puedo enviar la misma solicitud a distintos órganos?

    +

    Puedes pedir el mismo documento a más de un órgano, si bien es mejor empezar por el órgano que tenga más posibilidades de contar con la información que necesitas.

    +

    Si ese órgano no cuenta con todos los documentos relevantes, ellos mismos deberán remitirle a los órganos pertinentes.

    +

    Actualmente no existe un sistema automático para enviar las peticiones al resto de autoridades, tiene que copiarlo y pegarlo a mano.

    + +

    Respuestas y apelaciones

    + +

    11. ¿Tendré que pagar?

    +

    Presentar tu solicitud de documentos es gratuito.

    +

    Recibir información en formato electrónico es gratuito.

    +

    Los organismos de la UE pueden cobrarte «los gastos de realización y de envió de las copias» (Reglamento 1049/2001). Dichos gastos no deben superar el coste actual de fotocopia y franqueo. Tendrán que informarte siempre antes de cobrarte así que no te preocupes de esto ahora y ¡sigue con tu solicitud!

    + +

    12. ¿Cuándo obtendré una respuesta?

    +

    Los organismos de la UE deben contestar a tu solicitud dentro de 15 días laborales (casi tres semanas o poco más si hay fiestas oficiales en este lapso de tiempo).

    +

    Podrías también obtener un acuse de recibo antes de recibir la respuesta final.

    +

    En casos excepcionales, por ejemplo cuando solicites un gran número de documentos, puede ser aplicada a tu solicitud una extensión de 15 ulteriores días laborales. El sitio web de AsktheEU.org vigilará el cumplimiento de los plazos.

    + +

    13. ¿Qué pasa si no recibo una respuesta?

    +

    AsktheEU.org te enviará un correo si no recibes una oportuna respuesta. Las autoridades de la UE tienen 15 días laborales para contestar a tu solicitud. AsktheEU.org enviará automáticamente un mensaje a las autoridades públicas al transcurrir los 12 días laborales con el fin de recordarles el plazo para contestar. Si no hay respuesta deberás presentar una apelación. En la UE hay las llamadas “solicitudes confirmatorias” y se pueden enviar fácilmente por correo electrónico.

    + +

    14. ¿Qué pasa si recibo una respuesta que no me satisface?

    +

    Hay cierto número de casos en los que puedes estar insatisfecho con la respuesta a tu solicitud:

    +
      +
    • Sólo has recibido parte de la información que solicitaste (pero no un rechazo formal) o la información que te ha sido facilitada es irrelevante o no responde completamente a tu pregunta – ésta se llama “respuesta incompleta”;
      • +
    • Te han dicho que la información “no está en poder” de aquel organismo;
      • +
    • Te ha sido concedido acceso parcial pero parte de la información ha sido ocultada sobre la base del Reglamento 1049/2001 (véase también el Punto 14 más abajo);
      • +
    • Te han denegado el acceso a la información o a los documentos que has solicitado (véase también el Punto 14 más abajo);
      • +
    • No has recibido ninguna respuesta en absoluto (“silencio administrativo” o “denegación muda”).
      • +
    +

    Tendrás la posibilidad de “clasificar” tu respuesta según una lista de categorías. Si no sabes como hacerlo te ayudaremos.

    +

    Si piensas que la respuesta es incorrecta puedes presentar una apelación que es formalmente llamada “solicitud confirmatoria”. Véase el Punto 15 para más informaciones sobre el tema.

    +

    Si piensas que tu reclamo ha sido mal gestionado o que tú has sido tratado groseramente, puedes presentar una reclamación al Defensor del Pueblo Europeo.

    + +

    15. ¿Cuáles posibles razones autorizarían una denegación de la información solicitada?

    +

    Las reglas de acceso a los documentos de la UE, así como dispuesto por el Reglamento 1049/2001, prevén unas cuantas razones que legitiman a no divulgar una información.

    +

    Conocidas como “excepciones”, estas razones protegen el derecho a la privacidad y algunos intereses públicos. La lista incluye:

    +
      +
    • seguridad pública;
      • +
    • defensa y asuntos militares;
      • +
    • elaciones internacionales;
      • +
    • política financiera, monetaria o económica de la Comunidad o de un Estado Miembro;
      • +
    • intereses comerciales de una persona física o jurídica, incluida la propiedad intelectual;
      • +
    • procedimientos judiciales y asesoramiento jurídico;
      • +
    • objetivo de actividades de inspección, investigación y auditoría;
      • +
    • asuntos sobre los que no haya sido todavía tomada una decisión;
      • +
    +

    Estas excepciones deben ser aplicadas con moderación y solamente si hay un riesgo previsible de perjudicar uno de los mencionados intereses protegidos. En muchos casos la UE debe considerar la potencial importancia del conocimiento de la información por parte del público. Este se conoce también como “interés público” en la información.

    +

    Si se te deniega información, Access Info Europe está dispuesto a aconsejarte sobre si tienes motivos para presentar una apelación.

    + +

    16. Apelaciones: Solicitudes Confirmatorias

    +

    Si no estás satisfecho con la respuesta a tu solicitud puedes apelarte a una autoridad superior en el proceso de toma de decisiones administrativas. Puedes hacerlo con una “solicitud confirmatoria” con la cual esencialmente se pide a la UE de reconsiderar su decisión de no proporcionarte la información.

    +

    Vale la pena intentar el proceso de apelación ya que termina en la expedición de más información – a veces, toda.

    +

    Para presentar una “solicitud confirmatoria” solo tienes que responder a la persona quien te denegó la información, estipulando claramente que estas presentando una “solicitud confirmatoria”. La institución debería encargarse del resto.

    + +

    17. ¿Puedo reutilizar la información recibida?

    +

    En general, los documentos producidos por la UE son “públicos” en el sentido de que están creados para nosotros, con el dinero de los contribuyentes europeos. Por lo tanto tendrías que ser libre de utilizar los documentos que recibes y la información que contienen.

    +

    En caso de duda, especialmente si tienes pensado utilizar el material para propósitos comerciales, pregunta al organismo europeo que ha expedido la información.

    + +

    Moderación de las solicitudes

    + +

    18. ¿Cómo se moderan las solicitudes y los comentarios?

    +

    Animamos a los ciudadanos a que realicen solicitudes y ofrecemos la posibilidad de que tú u otras personas inserten comentarios en tus consultas.

    +

    Nuestro equipo de empleados y voluntarios consulta los contenidos con regularidad y nos reservamos el derecho de eliminar declaraciones poco apropiadas, como las de naturaleza ofensiva o potencialmente difamatoria.

    +

    Asimismo, tú puedes denunciar contenidos inadecuados si los encuentras.

    + +

    19. ¿Es posible mantener la confidencialidad de mi solicitud hasta la publicación de mi artículo?

    +

    AskTheEU.org está diseñada para realizar solicitudes públicas. Todas las respuestas que recibimos se publican automáticamente la página web para que todo el mundo las pueda consultar.

    +

    Si tú eres un periodista, una ONG u otra persona que desea mantener el carácter confidencial de tu consulta hasta que hayas escrito tu artículo o por otras razones, tienes que enviar la solicitud de acceso a documentos directamente al organismo de la UE, no a través de este sitio web.

    + +

    20. He obtenido la respuesta a una solicitud directamente a través de un organismo de la UE; ¿puedo compartirla en este sitio?

    +

    Lamentamos decirle que no es posible. AsktheEU.org archiva las solicitudes realizadas a través del sitio pero no pretende ser un archivo de todas las solicitudes de información. No se permite cargar otras solicitudes en esta página puesto que no podemos verificar si las respuestas proceden efectivamente de un organismo de la UE.

    +

    Si desea hacer pública una respuesta, tiene que volver a realizar la solicitud a través de AskTheEU.org.

    +
    diff --git a/lib/views/help/requesting.html.erb b/lib/views/help/requesting.html.erb index 28e55fd..c9ffb07 100644 --- a/lib/views/help/requesting.html.erb +++ b/lib/views/help/requesting.html.erb @@ -1,286 +1,157 @@ -<% @title = "Making requests" %> +<% @title = "Request Guide" %> -<%= render :partial => 'sidebar' %> -
    - -

    <%= @title %> #

    -
    - -
    I'm not sure which authority to make my request to, how can I find out? #
    - -
    -

    It can be hard to untangle government's complicated structured, and work out -who knows the information that you want. Here are a few tips: -

      -
    • Browse or search <%= site_name %> looking for similar requests to yours.
      • -
    • When you've found an authority you think might have the information, use -the "home page" link on the right hand side of their page to check what they do -on their website.
      • -
    • Contact the authority by phone or email to ask if they hold the kind of -information you're after.
      • -
    • Don't worry excessively about getting the right authority. If you get it -wrong, they ought to advise you who to make the request to instead. -
      • -
    • If you've got a thorny case, please contact us for help.
      • -
    - -
    - - - -
    You're missing the public authority that I want to request from! #
    - -
    -

    Please contact us with the name of the public authority and, -if you can find it, their contact email address for Freedom of Information requests. -

    -

    If you'd like to help add a whole category of public authority to the site, we'd love -to hear from you too. -

    - -
    - -
    Why do you include some authorities that aren't formally subject to FOI?#
    - -
    -

    <%= site_name %> lets you make requests for information to a range of -organisations:

    - -
      -
    • Those formally subject to the FOI Act
      • -
    • Those formally subject to the Environmental Regulations (a less well - defined group)
      • -
    • Those which voluntarily comply with the FOI Act
      • -
    • Those which aren't subject to the Act but we think should be, on grounds - such as them having significant public responsibilities. -
      • -
    - -

    In the last case, we're using the site to lobby for expansion of the -scope of the FOI Act. Even if an organisation is not legally obliged to respond -to an FOI request, they can still do so voluntarily. -

    - -
    - -
    Why must I keep my request focused?#
    - -
    - -

    -Please put in your request only what is needed so that someone can -easily identify what information you are asking for. Please do -not include any of the following: -

    - -
      -
    • arguments about your cause
      • -
    • statements that could defame or insult others
      • -
    - -

    -If you do, we may have to remove your request to avoid problems with -libel law, which is a pain for both you and us. Short, succinct messages -make it easier for authorities to be clear what information you are -requesting, which means you will get a reply more quickly. -

    - -

    -If you want information to support an argument or campaign, Freedom of -Information is a powerful tool. Although you may not use this site to -run your campaign, we encourage you to use it to get the information you -need. We also encourage to run your campaign elsewhere - one effective -and very easy way is to <%= link_to 'start your own blog', -"http://wordpress.com/"%>. You are welcome to link to your campaign -from this site in an annotation to your request (you can make -annotations after submitting the request). -

    - -
    - -
    Does it cost me anything to make a request?#
    - -
    - -

    Making an FOI request is nearly always free.

    - -

    Authorities often include unnecessary, scary, boilerplate in -acknowledgement messages saying they "may" charge a fee. Ignore such notices. -They hardly ever will actually charge a fee. If they do, they can only charge you if -you have specifically agreed in advance to pay. More - details from the Information Commissioner. -

    - -

    Sometimes an authority will refuse your request, saying that the cost -of handling it exceeds £600 (for central government) or £450 (for all other -public authorities). At this point you can refine your -request. e.g. it would be much cheaper for an authority to tell you the amount -spent on marshmallows in the past year than in the past ten years. -

    - -
    - - - -
    How quickly will I get a response? #
    - -
    -

    By law, public authorities must respond promptly to -requests. -

    - -

    Even if they are not prompt, in nearly all cases they must respond within -20 working days. If you had to clarify your request, or they are a school, -or one or two other cases, then they may have more time -(full details). - -

    <%= site_name %> will email you if you don't get a timely response. You can -then send the public authority a message to remind them, and tell them if they -are breaking the law.

    - -
    - -
    What if I never get a response?#
    - -
    -

    There are several things you can do if you never get a response.

    -
      -
    • Sometimes there has been a genuine problem and the authority never - received the request. It is worth telephoning the authority and politely - checking that they received the request. It was sent to them by email. -
      • -
    • If they have not received it, the problem is most likely due to - "spam filters". Refer the authority to the measures in the answer - 'I can see a request on <%= site_name %>, but we never got it by email!' - in the FOI officers section of this help. -
      • -
    • If you're still having no luck, then you can ask for an internal review, - and then complain to the Information Commissioner about the authority. - Read our page 'Unhappy about the response you got?'. -
    -
    - -
    What if I'm not satisfied with the response? #
    -
    If you didn't get the information you asked for, or you didn't get it in time, -then read our page 'Unhappy about the response you got?'. -
    - -
    It says I can't re-use the information I got!#
    -
    -

    Authorities often add legal boilerplate about the -"Re-Use of Public Sector -Information Regulations 2005", which at first glance implies you may not -be able do anything with the information. -

    - -

    You can, of course, write articles about the information or summarise it, or -quote parts of it. We also think you should feel free to republish the -information in full, just as we do, even though in theory you might not be -allowed to do so. See our policy on copyright.

    - -
    - -
    Can you tell me more of the nitty gritty about the process of making requests? #
    - -
    -

    Have a look at the -access to official information -pages on the Information Commissioner's website.

    - -

    If you're requesting information from a Scottish public authority, -the process is very similar. There are differences around time -limits for compliance. -See the Scottish -Information Commissioner's guidance for details.

    -
    - -
    Can I request information about myself? #
    - -
    -

    No. Requests made using <%= site_name %> are public, made under the Freedom of -Information Act, and cannot help you find information about a private -individual.

    - -

    If you would like to know what information a public -authority holds about yourself, you should make a "Subject Access Request" in -private using Data Protection law. The leaflet "How to access your information" (on the Information Commissioner's -website) explains how to do this.

    - -

    If you see that somebody has included personal information, perhaps -unwittingly, in a request, please contact us -immediately so we can remove it.

    -
    - - -
    I'd like to keep my request secret! (At least until I publish my story) #
    - -

    <%= site_name %> is currently only designed for public requests. All -responses that we receive are automatically published on the website for anyone -to read.

    -

    You should contact the public authority directly if you would like to -make a request in private. If you're interested in buying a system which helps -you manage FOI requests in secret, then contact us. -

    -
    - -
    Why can I only request information about the environment from some authorities? #
    - -
    -

    Some public authorities, such as South East Water, -don't come under the Freedom of Information Act, but do come under another law called -the Environmental Information Regulations (EIR). -

    - -

    It's a very similar law, so you make a request -to them using <%= site_name %> in just the same way as an FOI request. The only -difference is that on the page where your write you request, it reminds you -that you can only request "environmental information" and tells you what that -means. It is quite broad. -

    - -

    You can, of course, request environmental information from other -authorities. Just make a Freedom of Information (FOI) request as normal. The -authority has a duty to work out if the Environmental Information Regulations -(EIR) is the more appropriate legislation to reply under. -

    -
    - -
    Can I make the same to request to lots of authorities, e.g. all councils? #
    - -
    We ask you to first send a test version of your request to a few -authorities. Their responses will help you improve the wording of your request, -so that you get the best information when you send the request to all of -the authorities. There is currently no automated system for sending the request -to the other authorities, you must copy and paste it by hand. - -
    - -
    I made a request off the site, how do I upload it to the archive?#
    - -
    <%= site_name %> is an archive of requests made through the site, -and does not try to be an archive of all FOI requests. We'll never support uploading -other requests. For one thing, we wouldn't be able to verify that other -responses actually came from the authority. If this really matters to you, -you can always make the same request again via <%= site_name %>. -
    - -
    How do you moderate request annotations? #
    - -
    -

    Annotations on <%= site_name %> are to help -people get the information they want, or to give them pointers to places they -can go to help them act on it. We reserve the right to remove anything else. -

    -

    Endless, political discussions are not allowed. -Post a link to a suitable forum or campaign site elsewhere.

    -
    - -
    +
    +

    REQUEST GUIDE

    +

    HOW TO REQUEST

    +
    -

    Next, read about your privacy --> +

    - +<%= render :partial => 'sidebar' %> +
    +

    This section tells you how to make a request for EU documents. We answer some Frequently Asked Questions and offer you some tips on how to make effective requests which will get you the information you need.

    + + + +

    Making Requests

    + +

    1. Do I have the right to make a request?

    +

    EU citizens and residents have the right, protected by law, to ask for EU bodies for documents and to receive answers. Non-citizens and non-residents can also ask for documents but cannot appeal to the courts. Everyone has a right of appeal initial refusals and also to appeal to the EU Ombudsman.

    +

    NGOs, businesses and other “legal persons” have the same right to ask for documents and appeal to the Ombudsman, but they must have a registered office in an EU Member State in order to appeal to the Courts.

    + +

    2. What can I ask for?

    +

    The right to access EU documents is guaranteed by the Treaty on the Functioning of the European Union (Article 15) and by the Charter of Fundamental Rights of the European Union (Article 42). These provisions form the basis of Regulation 1049/2001 regarding access to Parliament, Council and Commission documents.

    +

    When you formulate your request think what kind of documents will contain the information you are looking for, because public officials in the EU are technically not obliged to create a new document in response to a request.

    +

    The exception to this is environmental matters where requesters have a more extensive right to information, which is not limited only to “documents”. This is because access to environmental information is covered by an additional legal regime, the Aarhus Directive on public access to environmental information.

    + +

    3. Who can I ask?

    +

    You have a right to access documents held by all EU institutions, bodies, and agencies. And they have the obligation to answer your request within 15 working days.

    +

    So the right applies to the European Commission, the European Parliament, the Council of the European Union and most other EU offices, bodies and agencies. For some EU bodies such as the European Central Bank, however, the right only applies to the administrative functions of those bodies.

    +

    <%= link_to 'Click here to see the full list', list_public_bodies_default_path %>.

    + +

    4. Why should I ask the EU?

    +

    In a healthy democracy the public knows what our governments are doing.

    +

    The European Union is an integral part of the government structures in the European area. It is increasingly influential in every aspect of our daily lives and we should know what it is doing. It has been estimated that up to 50% of national laws originate from Brussels, with the figure rising to 70% when it comes to economic policies.

    +

    But at present, most people have only a vague idea about what the EU really does. There are over 500 million people in the EU area but the EU institutions receive only about 10,000 requests for documents per year. That’s just one request per 50,000 people. Of course, some information is available on websites, but it’s not enough. If the European public is going to hold the EU to account and to participate in decision-making, we need more information.

    +

    AsktheEU.org is designed to help members of the public find out more about what the EU is doing and to get access to information of use to you so that you can use it to engage in public debates and contribute to better decisions being taken at the EU level.

    + +

    Finding EU Bodies

    + +

    5. What if I don’t know which body to ask?

    +

    If you have a question but are not sure which public body might hold the information you want, try the following:

    +
      +
    • Browse or search AsktheEU.org looking for similar requests to yours.
      • +
    • Browse and read the descriptions of each public body to see what they do.
      • +
    • When you have found the body you think might have the information you want, use the "home page" link to check its website.
      • +
    • Don't worry excessively about getting the right body. If you get it wrong, they should advise you who to ask, or forward the request on to the correct body.
      • +
    • If you are still not sure, please contact us for help.
      • +
    + +

    Languages

    + +

    6. Which languages can I use?

    +

    You have a right to ask in any of the 23 official and working languages of the EU: Bulgarian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish and Swedish.

    +

    The EU says Due to time and budgetary constraints, relatively few working documents are translated into all languages. The European Commission employs English, French and German in general as procedural languages, whereas the European Parliament provides translation into different languages according to the needs of its Members.

    +

    With AsktheEU.org we provide support (so far) in four of the most widely spoken languages: English, French, German, and Spanish. If you want to help be a volunteer translator for expanding this list and for translating answers into other languages, write to us at team@asktheeu.org.

    + +

    Tips for Requests

    + +

    7. What makes a good request?

    +

    Please put in your request only what is needed so that someone can easily identify the documents which contain the information you are asking for.

    +

    Short, succinct messages make it easier for EU public officials to identify the information you are requesting, which means you will get a reply more quickly.

    +

    A well-formulated request also gives public officials fewer reasons to reject your request on the grounds that it is too vague or not clear. But don’t worry about making it perfect: the EU body should come back to you for a clarification if they have not understood your request.

    +

    Please do not include any of the following:

    +
      +
    • Arguments about a particular issue or cause;
      • +
    • Statements that could defame or insult others;
      • +
    • Offensive language.
      • +
    +

    If you do, we may have to remove your request. We will let you know if we have done this and are always ready to discuss case by case.

    + +

    8. Can I ask for information about myself?

    +

    You should not use AsktheEU.org to get access to personal information about yourself. If you are asking for information about yourself, use the EU’s Data Protection rules. Click here for more information.

    + +

    9. Why does the request form have the line about asking for documents?

    +

    At the EU level there is a right of access to documents rather than information. In practice there is little difference, but we include the phrase about documents as otherwise the request might be processed under the Code of Good Administrative Procedure which does refer to the “right to information” but which does not have the same timelines nor appeals possibilities.

    + +

    10. Can I send the same request to several bodies?

    +

    You can ask for the same document from more than one body, although its best to start with the body most likely to hold the information you need.

    +

    If that body does not hold all the relevant documents, they should refer you to the relevant bodies.

    +

    There is currently no automated system for sending the request to the other authorities, you need to copy and paste it by hand.

    + +

    Answers & Appeals

    + +

    11. Will I have to pay?

    +

    Submitting your request for documents is always free of charge.

    +

    Receiving information in electronic format is free of charge.

    +

    EU bodies can charge you for “the cost of producing and sending copies” (Regulation 1049/2001). But these must not exceed the actual cost of photocopying and postage. You will always be notified before being charged so do not worry about this now and go ahead with your request!

    + +

    12. When will I get an answer?

    +

    EU bodies should answer your requests within 15 working days (about three weeks or a little more if there are public holidays during that time).

    +

    You might also get an acknowledgement before you get a final answer.

    +

    In exceptional cases, for example when you ask for a large number documents, an extension of 15 further working days can be applied to your request. The AsktheEU.org website will keep a track of this.

    + +

    13. What happens if I don’t get an answer?

    +

    AsktheEU.org will email you if you don't get a timely response. EU authorities have 15 working days to answer your request. AsktheEU.org will automatically send the public authority a message after 12 working days have passed in order to remind them of the deadlines for answering. If there is no response to this, you should submit an appeal. In the EU these are called “confirmatory applications” and can be easily done via email.

    + +

    14. What if I get an answer but I am not happy with it?

    +

    There are a number of ways in which you can be disappointed with the answer to an information request:

    +
      +
    • You only get part of the information you asked for (but no formal refusal) or the information you are given is irrelevant or does not quite correspond to your question - this is called an “incomplete answer”;
      • +
    • You are told that the information “is not held” by that government department;
      • +
    • You are granted partial access but some information is withheld on the basis of exceptions from the EU’s Regulation 1049/2001 (see also Point 14 below);
      • +
    • You are refused access to all the information or documents that you asked for (see also Point 14 below);
      • +
    • You don’t get any reply at all (“administrative silence” or a “mute refusal”).
      • +
    +

    You will be given the chance to “classify” your answer according to a list of categories. If you are not sure how to do this, we will help you.

    +

    If you think that the answer was wrong in some way, you can file an appeal, which is formally called a “confirmatory application”. See Point 15 for more on this.

    +

    If you think your complaint was badly handled, or you were treated rudely, you can file a complaint with the European Ombudsman.

    + +

    15. What are the possible reasons for refusing to answer my request?

    +

    The EU access to documents rules, as set out in Regulation 1049/2001, include a number of reasons for not giving out information.

    +

    Known as “exceptions”, these reasons are to protect the right to privacy and to protect certain public interests. The list includes:

    +
      +
    • public security,
      • +
    • defence and military matters,
      • +
    • international relations,
      • +
    • the financial, monetary or economic policy of the Community or a Member State;
      • +
    • commercial interests of a natural or legal person, including intellectual property,
      • +
    • court proceedings and legal advice,
      • +
    • the purpose of inspections, investigations and audits
      • +
    • the decision-making process
      • +
    +

    These exceptions have to be applied narrowly and should only be applied if there is a foreseeable risk of harm to one of those protected interests. In many cases the EU must consider the potential importance of the public knowing the information. This is also referred to as the “public interest” in that information.

    +

    If you are refused information, Access Info Europe is ready to advise you on whether you might have a good case for presenting an appeal.

    + +

    16. Appeals: Confirmatory Applications

    +

    If you are unhappy with the response to a request, you can appeal to the next level in the administrative decision-making process. This is called a “confirmatory application” and essentially the EU is asked to reconsider its decision not to give you the information.

    +

    It is worth trying the appeal process as it often results in the release of more information – sometimes even all of it.

    +

    To submit a confirmatory application, you just need to reply to the person who denied you the information, stating clearly that you are submitting a confirmatory application. The institution should do the rest.

    +

    When you go to make the appeal, AsktheEU.org will give you more detailed guidance, and Access Info Europe can help you formulate your confirmatory application.

    + +

    17. Can I re-use the information I get?

    +

    In general, documents created by EU bodies are “public” in the sense that they were created for us, with European tax payer’s money. So you should be free to use the documents which you receive and the information they contain.

    +

    In case of doubt, especially if you plan to use the material for commercial purposes, ask the EU body which released the information.

    + +

    Request Moderation

    + +

    18. How are requests and comments moderated?

    +

    We encourage the public to make requests and we make it possible for you and others to comment on your requests.

    +

    Our team of staff and volunteers will check the content regularly and we reserve the right to remove inappropriate statements, such as those which are abusive or potentially defamatory.

    +

    You can also report inappropriate material if you see it.

    + +

    19. Can I keep my request confidential until I release my story/article?

    +

    AsktheEU.org is designed for public requests. All responses that we receive are automatically published on the website for anyone to read.

    +

    If you are a journalist, NGO, or other person who wants to keep the answer private until you have written your story or for other reasons, you should send your access to documents request directly to the EU body, not via this website.

    + +

    20. I have the response to a request filed directly with an EU body; can I share it here?

    +

    Sorry, but no. AsktheEU.org is an archive of requests made through the site, and does not try to be an archive of all FOI requests. We do not support uploading other requests because we cannot verify that the responses actually came from an EU body.

    +

    If you want to make the response public, you would need to make the same request again via AskTheEU.org.

    +
    diff --git a/lib/views/help/right_to_know.de.html.erb b/lib/views/help/right_to_know.de.html.erb new file mode 100644 index 0000000..892bdbc --- /dev/null +++ b/lib/views/help/right_to_know.de.html.erb @@ -0,0 +1,11 @@ +<% @title = "Ihr Recht zu wissen" %> +
    +

    Ihr Recht zu wissen

    +

    WILLKOMMEN BEI ASKTHEEU.ORG!

    +
    + +<%= render :partial => 'sidebar' %> + +
    +

    Wir sind bald für Sie da!

    +
    \ No newline at end of file diff --git a/lib/views/help/right_to_know.html.erb b/lib/views/help/right_to_know.html.erb new file mode 100644 index 0000000..2cedd00 --- /dev/null +++ b/lib/views/help/right_to_know.html.erb @@ -0,0 +1,11 @@ +<% @title = "Your Right to Know" %> +
    +

    Your Right to Know

    +

    WELCOME TO ASKTHEEU.ORG!

    +
    +<%= render :partial => 'sidebar' %> + +
    + +

    Text coming soon...

    +
    diff --git a/lib/views/help/unhappy.html.erb b/lib/views/help/unhappy.html.erb new file mode 100644 index 0000000..768af83 --- /dev/null +++ b/lib/views/help/unhappy.html.erb @@ -0,0 +1,67 @@ +<% @title = "Unhappy about the response you got?" %> + +

    Unhappy about the response you got?

    + +

    If ...

    +
      +
    • You didn't get a reply within 15 working days;
      • +
    • You did not get all of the information that you requested; or
      • +
    • Your request was refused, but with no reasoning based on the exceptions included in Regulation 1049/2001
      • +
    + +

    ... you can

    +
      +
    1. Make an appeal (confirmatory application) by replying back to the same EU authority, telling them why you are unsatisfied with their reply.
      2. +
    2. If that doesn't help, complain to the European Ombudsman.
      3. +
    3. If you can find a lawyer who has done the bar in an EU country, go to the European Court of Justice, to the General Court.
      4. +
    + +

    1. Make an appeal (confirmatory application)

    + +

    +<% if !@info_request.nil? %> + <%= link_to "Request an internal review", show_response_no_followup_url(:id => @info_request.id, :incoming_message_id => nil) + "?internal_review=1#followup" %> and then write a message asking the authority to review your request. +<% else %> + At the bottom of the relevant request page on <%= site_name %> choose "make an appeal” . Then write a message asking for a review of the decision by the EU body not to grant you the information requested. +<% end %> +

    + +

    Appeals should be processed within 15 working days, and then the EU body should write and let you know the results of the “confirmatory application”, unless they apply another 15 working day extension. You will then either get the information that you originally requested, or you will be told that they are sticking with, or confirming, their original decision.

    + +

    2. Complaining to the European Ombudsman

    + +

    If you are still unhappy after the EU institution, office, body or agency has replied to your appeal (confirmatory application), or in the event that they fail to reply at all, you can then complain to the European Ombudsman. To do this fill in the form on the Ombudsman's website.

    + +

    To make it easier to send the relevant information to the European Ombudsman, either include a link to your request +<% if !@info_request.nil? %> + <%=h request_url(@info_request) %> +<% else %> + on <%= site_name %> +<% end %> +in your complaint or print out the whole page of your request and all attachments.

    + +

    <%= site_name %> has no special facilities for handling a request at this stage - it passes into the European Ombudsman's system. You can, however, make comments about the progress of your complaint on this site, in order to keep other people informed.

    + +

    The European Ombudsman's decisions are not legally binding on the institution, but they are usually taken into account by the EU bodies. Resolving a conflict in this way is also free, easy and fast.

    + +

    3. European Court of Justice

    + +

    The advantage of appealing in this way is that the Court’s decision is legally binding on an institution. This means that the European Court of Justice can annul a decision refusing public access to documents, thereby obliging the institution holding the documents to review the request for public access.

    + +

    However, appeals to the European Court of Justice can take time (around 2 years), and since it requires the assistance of a lawyer registered at the bar in one of the 27 Member States it can also be expensive. Still, it is worth considering because legal challenges contribute to the long term development of the right of access to information and help to create jurisprudence on how the right of access to documents should be implemented in practice.

    + +

    4. Think laterally!

    + +
      +
    • Make a new access to information request for summary information, or for documentation relating indirectly to matters in your refused request. <%= link_to 'Ask us', help_contact_path %> for ideas if you're stuck.
      • + +
    • If any other public authorities or publicly owned companies are involved, + then make requests to them.
      • + +
    • Talk to civil society organisations, journalists or researchers who are interested in a similar issue to yours for ideas.
      • + +
    • Write to your MEPs or other politicians and ask for their help in finding the answer.
      • +
    + + + From 3e1f3e153b46c20ec3210772c1c9097239a7bf6f Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 16:52:00 +0000 Subject: [PATCH 098/281] Re-add theme translations --- locale-theme/de/app.po | 52 ++++++++++++++++++++++ locale-theme/en/app.po | 99 +++++++++++++++++++++++++++++++++++++++--- locale-theme/es/app.po | 45 +++++++++++++++++++ 3 files changed, 191 insertions(+), 5 deletions(-) create mode 100644 locale-theme/de/app.po create mode 100644 locale-theme/es/app.po diff --git a/locale-theme/de/app.po b/locale-theme/de/app.po new file mode 100644 index 0000000..1d08dd0 --- /dev/null +++ b/locale-theme/de/app.po @@ -0,0 +1,52 @@ +# Frontpage +msgid "You have the right to ask European Union bodies for information,
    they are legally obliged to respond" +msgstr "Sie haben das Recht Informationen von sämtlichen EU-Behörden anzufragen.
    Diese sind verpflichtet Ihnen zu antworten. " + +msgid "About
    AsktheEU.org" +msgstr "Über
    AsktheEU.org" + +msgid "Find out who we are
    and how this website works" +msgstr "Finden Sie heraus wer wir sind und wie diese Internetseite funktioniert" + +msgid "More" +msgstr "Mehr" + +msgid "Make
    Your Request" +msgstr "Stellen Sie Ihre Anfrage" + +msgid "Ask a European Union body for information. (You will be asked to sign up/sign in first.)" +msgstr "Fragen Sie eine EU-Behörde nach Informationen. (Zu Beginn werden Sie gebeten sich anzumelden oder zu registrieren)" + +msgid "Request" +msgstr "Frag nach" + +msgid "Search
    Requests" +msgstr "Suchanfrage" + +msgid "See what others are
    asking and the answers they are getting." +msgstr "Sehen Sie sich an was andere Nutzer fragen und was wir Antworten sie erhalten." + +msgid "Search" +msgstr "Suche" + +msgid "EU institutions" +msgstr "EU-Institutionen" + +msgid "Video" +msgstr "Video" + +msgid "News" +msgstr "Neuigkeiten" + +msgid "View all news" +msgstr "Alle Neuigkeiten ansehen" + +msgid "Follow us" +msgstr "Folgen Sie uns" + +# Footer +msgid "Help Desk" +msgstr "Helpdesk" + +msgid "This website is powered by Alaveteli. Other original content was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence." +msgstr "Diese Seite wurde durch Alaveteli ermöglicht. Weitere Inhalte wurden von Access Info Europe entwickelt und unter der Creative Commons Attribution, Share Alike lizenziert." diff --git a/locale-theme/en/app.po b/locale-theme/en/app.po index d2da165..3f67b5d 100644 --- a/locale-theme/en/app.po +++ b/locale-theme/en/app.po @@ -1,7 +1,96 @@ -# Your theme's locale files will override the core locale files. This -# is a good place to put both translations specific to your theme, and -# "translations" of the core English words (e.g. you might want to -# call FOI "RTI" throughougout, like this: +msgid "" +"First, type in the name of the UK public authority you'd \n" +"
    like information from. By law, they have to respond\n" +" (why?)." +msgstr "" +"First, type in the name of the public authority you'd \n" +"
    like information from. By law, they have to respond\n" +" (why?)." +msgid "Summary:" +msgstr "Subject:" + +msgid "a one line summary of the information you are requesting, \n\t\t\te.g." +msgstr "Try to be brief and specific, e.g." + +msgid "'Crime statistics by ward level for Wales'" +msgstr "\"Spending on agricultural subsidies by country\"" + +#: app/views/layouts/default.rhtml:15 msgid "Make and browse Freedom of Information (FOI) requests" -msgstr "Make and browse Right to Know (RTI) requests" \ No newline at end of file +msgstr "Make and browse access to information requests" + +msgid " - view and make Freedom of Information requests" +msgstr " - view and make access to information requests" + +#: app/views/public_body/show.rhtml:26 +msgid "View FOI email address" +msgstr "View contact email address" + +#: app/views/public_body/show.rhtml:30 +msgid "Freedom of information requests to" +msgstr "Access to information requests to" + +#: app/views/public_body/show.rhtml:54 +msgid "Make a new Freedom of Information request to {{public_body}}" +msgstr "Make a new access to information request to {{public_body}}" + +#: app/views/public_body/show.rhtml:76 +msgid "Freedom of Information requests made using this site" +msgstr "Access to information requests made using this site" + +#: app/views/public_body/show.rhtml:77 +msgid "Nobody has made any Freedom of Information requests to {{public_body_name}} using this site yet." +msgstr "Nobody has made any access to information requests to {{public_body_name}} using this site yet." + +#: app/views/public_body/show.rhtml:85 +msgid "Search within the %d Freedom of Information requests to %s" +msgid_plural "Search within the %d Freedom of Information requests made to %s" +msgstr[0] "Search within the %d access to information requests to %s" +msgstr[1] "Search within the %d access to information requests made to %s" + +#: app/views/public_body/show.rhtml:87 +msgid "%d Freedom of Information request to %s" +msgid_plural "%d Freedom of Information requests to %s" +msgstr[0] "%d access to information request to %s" +msgstr[1] "%d access to information requests to %s" + +#: app/views/public_body/show.rhtml:118 +msgid "Freedom of Information requests made" +msgstr "Access to information requests made" + +#: app/views/public_body/show.rhtml:120 +msgid "The search index is currently offline, so we can't show the Freedom of Information requests that have been made to this authority." +msgstr "The search index is currently offline, so we can't show the access to information requests that have been made to this authority." + +#: app/views/public_body/view_email.rhtml:3 +msgid "FOI email address for {{public_body}}" +msgstr "Contact email address for {{public_body}}" + +#: app/views/public_body/view_email_captcha.rhtml:1 +msgid "View FOI email address for '{{public_body_name}}'" +msgstr "View contact email address for '{{public_body_name}}'" + +#: app/views/public_body/view_email_captcha.rhtml:3 +msgid "View FOI email address for {{public_body_name}}" +msgstr "View contact email address for {{public_body_name}}" + +#: app/views/public_body/view_email_captcha.rhtml:5 +msgid "To view the email address that we use to send FOI requests to {{public_body_name}}, please enter these words." +msgstr "To view the email address that we use to send requests to {{public_body_name}}, please enter these words." + +#: app/views/public_body/list.rhtml:28 +msgid "Are we missing a public authority?." +msgstr "Are we missing an EU body?." + +#: app/views/public_body/list.rhtml:31 +msgid "List of all authorities (CSV)" +msgstr "List of all EU bodies (CSV)" + +#: app/views/public_body/list.rhtml:35 +msgid "Public authorities - {{description}}" +msgstr "European Union bodies - {{description}}" + +#: app/views/public_body/list.rhtml:37 +msgid "Public authorities" +msgstr "European Union bodies" diff --git a/locale-theme/es/app.po b/locale-theme/es/app.po new file mode 100644 index 0000000..b0c2cc6 --- /dev/null +++ b/locale-theme/es/app.po @@ -0,0 +1,45 @@ +# Frontpage +msgid "You have the right to ask European Union bodies for information,
    they are legally obliged to respond" +msgstr "Tienes derecho a pedir información a la Unión Europea,
    y ellos están obligados por ley a responder" + +msgid "About
    AsktheEU.org" +msgstr "Acerca de
    AsktheEU.org" + +msgid "Find out who we are
    and how this website works" +msgstr "Descubre quiénes
    somos y cómo funciona esta web" + +msgid "More" +msgstr "Más" + +msgid "Make
    Your Request" +msgstr "Haz
    tu solicitud" + +msgid "Ask a European Union body for information. (You will be asked to sign up/sign in first.)" +msgstr "Solicita información a un organismo de la UE. (Tendrás que registrarte/apuntarte primero.)" + +msgid "Request" +msgstr "Solicitar" + +msgid "Search
    Requests" +msgstr "Buscar
    solicitudes" + +msgid "See what others are
    asking and the answers they are getting." +msgstr "Mira lo que preguntan otros y las respuestas a sus preguntas." + +msgid "Search" +msgstr "Buscar" + +msgid "EU institutions" +msgstr "Organismos de la UE" + +msgid "Video" +msgstr "Vídeo" + +msgid "News" +msgstr "Noticias" + +msgid "View all news" +msgstr "Todas las noticias" + +msgid "Follow us" +msgstr "Síguenos" From 22631f9c9e5073409962f2de24da8663ff21e735 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 17:18:00 +0000 Subject: [PATCH 099/281] Remove old non-responsive stylesheet --- assets/stylesheets/custom.css.scss | 274 ----------------------------- 1 file changed, 274 deletions(-) delete mode 100644 assets/stylesheets/custom.css.scss diff --git a/assets/stylesheets/custom.css.scss b/assets/stylesheets/custom.css.scss deleted file mode 100644 index 6ca983e..0000000 --- a/assets/stylesheets/custom.css.scss +++ /dev/null @@ -1,274 +0,0 @@ -body { -color:#444; -font-family:Arial, sans-serif; -} - -#banner { -background-repeat:no-repeat; -background-position:center top; -background-color:#F0F0F0; -background:image-url('stripes.png'); -} - -#topnav { -font-family:'DeliciousRoman', Arial, sans-serif; -} - -#topnav li a,#topnav li a:visited { -color:#ADADAD; -} - -#topnav li a:hover { -color:#fff; -} - -#topnav ul li.selected { - background:#fff; -} - -#topnav ul li a { -color:#6B3C6A !important; -} - -#logged_in_bar { -color:#444; -} - -#logged_in_bar a,#logged_in_bar a:visited { -color:#92B3FF; -} - -h1,h2,h3 { - font-family:Trebuchet, Trebuchet MS, Helvetica, sans-serif; - color:#555; -} - -h1 { -color:#93278F; -font-size:42px; -font-family:'DeliciousBold', Arial, sans-serif; -} - -h2 { -font-size:1.4em; -} - - -h2,dt { -color:#93278F; -font-family:'DeliciousBold', Arial, sans-serif; -font-weight:400; -} - -h3 { -color:#6B3C6A; -font-family:'DeliciousRoman', Arial, sans-serif; -font-weight:400; -} - -a { -color:#93278F; -} - -p.subtitle { -font-family:'DeliciousRoman'; -color:#6B3C7F; -} - -.request_listing span.head a,.user_listing span.head a,.body_listing span.head a { -color:#6B3C6A; -font-family:'DeliciousRoman', Arial, sans-serif; -font-weight:400; -} - -.request_listing span.desc { -background:image-url('quote-marks.png') no-repeat; -color:#444; -} - -.feed_link a,.act_link a,#header_right > a { -color:#6B3C6A; -} - -#request_form label,label.form_label,span#to_public_body { -color:#6B3C6A; -} - -span#to_public_body { -font-family:'DeliciousBold', Arial, sans-serif; -} - -#middle_strip { -color:#93278F; -} - -#stepwise_make_request { -background-color:#d0d0d0; -background:image-url('stripes.png'); -border:1px solid #DEBEDD; -font-family:'DeliciousRoman', Arial, sans-serif; -color:#6B3C6A; -} - -div.comment_in_request { -background:image-url('stripes-70-light2.png'); -border-color:#5F5F5F; -border-style:dotted; -border-width:1px; -} - -#request_form label,label.form_label { -font-family:'DeliciousRoman', Arial, sans-serif; -} - -#navigation_search input[type=text] { - border-color:#BE7DBC; -} - - -form input[type=submit],a.link_button_green,a.link_button_green_large { -font-family:'DeliciousRoman', Arial, sans-serif; -} - -div.frontpage-box { -background:image-url('stripes.png'); -border:1px solid #DEBEDD; -font-family:'DeliciousRoman', Arial, sans-serif; -color:#6B3C6A; -} - - -div.correspondence,div.comment_in_request { -background:image-url('stripes-70.png'); -} - -div.outgoing.correspondence { -background:image-url('stripes-70-light.png'); -} - -#frontpage_splash { -background:image-url('flying-computer.png') no-repeat 175px bottom; -} - -#frontpage_splash h1 { -font-family:'DeliciousRoman', Arial, sans-serif; -font-size:39px; -color:#6B3C6A; -font-weight:400; -margin:0 0 20px; -} - -#frontpage_splash h1 strong { -font-family:'DeliciousHeavyRegular', Arial, sans-serif; -font-size:54px; -color:#93278F; -font-weight:400; -} - -#frontpage_splash h1 span { -font-family:Georgia; -font-style:italic; -font-weight:400; -font-size:25px; -color:#6B3C6A; -} - -#frontpage_splash h2 { -font-size:26px; -font-weight:400; -color:#6B3C6A; -font-family:'DeliciousRoman', Arial, sans-serif; -} - -#frontpage_splash h2 strong { -font-size:31px; -color:#93278F; -font-family:'DeliciousBold', Arial, sans-serif; -} - -#frontpage_splash h2 span { -color:#6B3C6A; -font-style:italic; -font-size:19px; -font-family:Georgia; -} - - -#ui-datepicker-div.ui-widget { -font-family:Arial, sans-serif; -color:#93278F; -} - -#ui-datepicker-div .ui-datepicker-header,#ui-datepicker-div .ui-widget-header { -color:#93278F; -font-family:'DeliciousRoman'; -} - -#ui-datepicker-div .ui-state-default:hover { -background:#DEB4D8; -color:#FFF; -} - -#ui-datepicker-div .ui-state-active { -background:#D093C7; -color:#FFF; -} - -#other-country-notice { -background:#93278F; -color:#FFF; -} - -p.public-body-name-prefix { -color:#DEB4D8; -} - -#other-country-notice a { -color:#FFF; -} - - -#link_box { -position:absolute; -text-align:left; -background-color:#FFF; -z-index:999; -opacity:0.9px; -border-radius:6px; --moz-border-radius:6px; -border:1px solid #93278F; -display:none; -padding:5px; -} - -#link_box .close-button { -background-color:#93278F; -margin-left:15px; -padding:0; -} - -div.correspondence p.preview_subject { -font-family:'DeliciousRoman'; -color:#6B3C7F; -} - -div.correspondence p.preview_subject strong { -color:#6B3C7F; -} - -div.controller_help h1 a,#logged_in_bar a,#logged_in_bar a:visited,#stepwise_make_request strong { -color:#93278F; -} - - -body.front { -background:image-url('home-grad.png') repeat-x 0 160px; -} - -.request_listing span.desc { -background:image-url('quote-marks.png') no-repeat; -} - -#frontpage_examples .excerpt { -background:image-url('quote-marks.png') no-repeat; -} From 97c7c0808cea0f8892c674460940c4e049d46ed1 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Wed, 16 Dec 2015 17:22:07 +0000 Subject: [PATCH 100/281] Update widget colours --- assets/stylesheets/widget.scss | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/assets/stylesheets/widget.scss b/assets/stylesheets/widget.scss index e0fa302..16f7804 100644 --- a/assets/stylesheets/widget.scss +++ b/assets/stylesheets/widget.scss @@ -1,5 +1,5 @@ -$body-bg: #f7eee1; -$button-bg: #8b9352; +$body-bg: #e4ece0; +$button-bg: #009699; $heading-color: #3d3b38; $status-success: #aab26e; $status-failure: #ff7959; From c179fcc1137e804152bf14bc20b0adc363794fb5 Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Thu, 17 Dec 2015 11:08:22 +0000 Subject: [PATCH 101/281] Re-add supporters images --- assets/images/supporters/AlterEU.png | Bin 0 -> 18216 bytes assets/images/supporters/ECAS2.png | Bin 0 -> 6279 bytes .../images/supporters/EUTransparencydotorg.png | Bin 0 -> 1766 bytes .../EuropeanFederationofJournalists.jpg | Bin 0 -> 4507 bytes .../supporters/OpenKnowledgeFoundation.jpg | Bin 0 -> 13727 bytes assets/images/supporters/Statewatch.png | Bin 0 -> 15234 bytes assets/images/supporters/farmsubsidydotorg2.png | Bin 0 -> 9603 bytes assets/images/supporters/fishsubsidydotorg.png | Bin 0 -> 7696 bytes assets/images/supporters/fragdenstaat.png | Bin 0 -> 15287 bytes assets/images/supporters/regards-citoyens.png | Bin 0 -> 18769 bytes 10 files changed, 0 insertions(+), 0 deletions(-) create mode 100644 assets/images/supporters/AlterEU.png create mode 100755 assets/images/supporters/ECAS2.png create mode 100755 assets/images/supporters/EUTransparencydotorg.png create mode 100755 assets/images/supporters/EuropeanFederationofJournalists.jpg create mode 100755 assets/images/supporters/OpenKnowledgeFoundation.jpg create mode 100755 assets/images/supporters/Statewatch.png create mode 100755 assets/images/supporters/farmsubsidydotorg2.png create mode 100755 assets/images/supporters/fishsubsidydotorg.png create mode 100755 assets/images/supporters/fragdenstaat.png create mode 100755 assets/images/supporters/regards-citoyens.png diff --git a/assets/images/supporters/AlterEU.png 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    5$n!!5%489T$F5+PU(`n#iw}kMiS| zDLYmcPG?T!1!Aa!@Bhq1sIbWTE!oO63C799D z9zy^_I2lF(gwvoAGK3MKp`p4dFX7^SKnNx{5KPh$mvGY2$Qf#KVkz(V4Nl%CpAlLv zk1v7dJ<5i>po3@9kq;NR0P^5H@pumnT*LuKG#1{2gT_Gopp)5GzDr76Wh0lKrx8F%0@hUx&mn$dX zihRK-ew1*Njxcb73wpV4Ai#Ud%$N3|okU5(2=>??~r?`WJNbJKhBiYsIHLw7_ymhR1W< ziOVxkDQ)4+y8l;7o5Y<=xvubJoGtVW&rtl_=}>}~871;J%dnxTH2U<7>QU%t+1t2Yc%7N{f z1E~Vro@+0qJ>@_P=Rm5!TDSnD#ZNh~J#!#cVB2%;rL?CUXyF`46<7-wfVB822exMp zqzY_%uDz7@lmjiC1E~UQ;R28rKjpyo%z;#aZO^rr(w=glg>&Hl0l!tocK_B#U;qFB M07*qoM6N<$f|XN)y#N3J literal 0 HcmV?d00001 From f381e8e28ebceb8e832275a45e0ab9f554d7828c Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Thu, 17 Dec 2015 11:32:49 +0000 Subject: [PATCH 102/281] Make blog styles reusable across pages --- assets/stylesheets/responsive/custom.scss | 6 ++++-- lib/views/general/frontpage.html.erb | 4 ++-- 2 files changed, 6 insertions(+), 4 deletions(-) diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index e85fb0f..359f431 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -953,14 +953,16 @@ dt { padding-top: (100% * (720/1280)); } -.frontpage__blog { +// Blog + +.blog__container { @include respond-min($main_menu-mobile_menu_cutoff / 2) { @include clearfix(); margin: 0 -1em; } } -.frontpage__blog__item { +.blog__item { margin-bottom: 1em; @include respond-min($main_menu-mobile_menu_cutoff / 2) { diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index 97ac9f9..47e3fa9 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -26,9 +26,9 @@

    <%= _("Latest news and campaigns") %> <%= link_to _("See all"), blog_path %>

    -
    +
    <% @blog_items.take(4).each do |item| %> -
    +
    <% if item['thumbnail'] %> <%= link_to item['link'][0] do %> width="250" height="150"> From 2c3cb838971a90371f654c9d569bdb614bf755ac Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Thu, 17 Dec 2015 11:36:36 +0000 Subject: [PATCH 103/281] Re-add blog - Use styles from upgraded homepage - Use loop to iterate over blog items, rather than hard-coding 8 Note: If in future you want to limit the number of blog items, you can make the following change: - @blog_items.in_groups_of(4, false) do |group| + @blog_items.take(8).in_groups_of(4, false) do |group| --- lib/views/general/blog.html.erb | 27 +++++++++++++++++++++++++++ 1 file changed, 27 insertions(+) create mode 100644 lib/views/general/blog.html.erb diff --git a/lib/views/general/blog.html.erb b/lib/views/general/blog.html.erb new file mode 100644 index 0000000..46e6941 --- /dev/null +++ b/lib/views/general/blog.html.erb @@ -0,0 +1,27 @@ +<% @title = _("{{site_name}} ", :site_name => site_name) %> +
    +

    NEWS & CAMPAIGNS

    +

    SUPPORT THE CAMPAIGNS

    +
    + +
    + +
    + <% @blog_items.in_groups_of(4, false) do |group| %> +
    + <% group.each do |item| %> +
    + <% if item['thumbnail'] %> + <%= link_to item['link'][0] do %> + width="224" height="134"> + <% end %> + <% end %> + +

    <%= link_to item['title'][0], item['link'][0] %>

    +

    <%= h excerpt(item['description'][0].to_s, "", :radius => 198) %>

    +
    + <% end %> +
    + <% end %> +
    +
    From 8ac6ac9ec03783c5c3c8534bbc55d2e8f41dab7b Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Thu, 17 Dec 2015 11:42:51 +0000 Subject: [PATCH 104/281] Correctly set blog image sizes --- assets/stylesheets/responsive/custom.scss | 5 +++++ lib/views/general/frontpage.html.erb | 2 +- 2 files changed, 6 insertions(+), 1 deletion(-) diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index 359f431..ab479b1 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -989,4 +989,9 @@ dt { } } } + + img { + max-height: 134px; + max-width: 224px; + } } \ No newline at end of file diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index 47e3fa9..f8882c7 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -31,7 +31,7 @@
    <% if item['thumbnail'] %> <%= link_to item['link'][0] do %> - width="250" height="150"> + width="224" height="134"> <% end %> <% end %> From cbffb3d8300667ad325d0dbe137c200933d7ba4b Mon Sep 17 00:00:00 2001 From: Zarino Zappia Date: Thu, 17 Dec 2015 17:20:39 +0000 Subject: [PATCH 105/281] More footer content --- assets/stylesheets/responsive/custom.scss | 66 +++++++++++++++---- lib/views/general/_responsive_footer.html.erb | 37 +++++++++-- 2 files changed, 83 insertions(+), 20 deletions(-) diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index ab479b1..26ccec1 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -434,45 +434,85 @@ a.link_button_green_large { } .footer__about { + float: none; width: 100% !important; // override the various grid-column() breakpoints in _footer_layout.scss + @include clearfix(); +} - p { - font-size: 1em; // override 0.875em from _footer_layout.scss - } +.footer__about, +.footer__links, +.footer__legal { + width: 100%; + padding-left: 0.9375rem; + padding-right: 0.9375rem; - .footer__credit { - font-size: 1.2em; + p { + line-height: 1.3em; // to go with the default 0.875em font-size } } -.footer__access-info { +.footer__logo { + float: left; @extend .image-replacement; width: 100px; height: 66px; background: #E12625 image-url('access-info-logo.png') 0 0 no-repeat; background-image: image-url('access-info-logo.svg'), none; background-size: 100px 66px; - float: left; - margin: 0 1em 1em 0; } -.footer__credit { +.footer__byline { + padding-left: 100px + 20px; // make space for floated logo +} + +// Main "A project by…" text +p.footer__credit { + margin-top: -0.2em; // line up top of text with top of logo margin-bottom: 0.5em; + font-size: 1.2em; +} + +// Their contact details +.footer__contact { + p { + margin-bottom: 0.2em; + } +} + +@include respond-min( $main_menu-mobile_menu_cutoff ){ + .footer__contact { + @include clearfix(); + margin-left: -0.9375rem; + margin-right: -0.9375rem; + width: 100%; + } + + .footer__contact__addresses { + @include grid-column(6); + } + + .footer__contact__phone { + @include grid-column(3); + } } .about__contact-links { - margin: 0 0 0.8em 0; + margin: 1em 0 0.8em 0; + font-size: 1em; // rather than 0.875em; & > li { margin: 0 1em 0 0; } } +.footer__legal { + p { + max-width: 40em; + } +} + .frontpage-photo-attribution { display: none; - clear: both; - margin: 0; - font-size: 0.875em; .front & { display: block; diff --git a/lib/views/general/_responsive_footer.html.erb b/lib/views/general/_responsive_footer.html.erb index ffed34e..6402e56 100644 --- a/lib/views/general/_responsive_footer.html.erb +++ b/lib/views/general/_responsive_footer.html.erb @@ -2,14 +2,34 @@
    - <%= _('Access Info') %> + -

    - <%= _('A project by Access Info ' \ - 'Europe, powered by ' \ - 'Alaveteli') %> -

    +
    +

    + <%= _('A project by Access Info ' \ + 'Europe, powered by ' \ + 'Alaveteli') %> +

    + +
    +
    +

    Cava de San Miguel 8, 4º centro. 28005 Madrid (Spain)

    +

    info@access-info.org

    +
    +
    +

    Office number (10-19 hrs CET):

    +

    +34 91 365 65 58

    +
    +
    +

    Out of hours mobile (any time):

    +

    +34 667 685 319

    +
    +
    +
    + +
    +
    • <%= link_to _('About'), help_about_path %> @@ -24,13 +44,16 @@ <%= link_to _('API'), help_api_path %>
    +
    +

    <%= _('Homepage header photo © European Union 2014 - European ' \ 'Parliament') %> CC-BY-ND

    - +

    This website is powered by Alaveteli. Other original content was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence.

    +
    From 92495ac97b818e263096207f9b05a7a5d066454d Mon Sep 17 00:00:00 2001 From: Gareth Rees Date: Fri, 18 Dec 2015 09:11:58 +0000 Subject: [PATCH 106/281] Reorder nav items --- lib/views/general/_responsive_topnav.html.erb | 14 +++++++++----- 1 file changed, 9 insertions(+), 5 deletions(-) diff --git a/lib/views/general/_responsive_topnav.html.erb b/lib/views/general/_responsive_topnav.html.erb index c321457..0f6c0dd 100644 --- a/lib/views/general/_responsive_topnav.html.erb +++ b/lib/views/general/_responsive_topnav.html.erb @@ -1,20 +1,24 @@
    <%# close div#wrapper %> +<% end %> + +<% cache_if_caching_fragments(@fragment_key) do %> + <% logger.info "RENDERING BLOG IN VIEW" %>
    diff --git a/spec/controllers/controller_patches_spec.rb b/spec/controllers/controller_patches_spec.rb new file mode 100644 index 0000000..de799d7 --- /dev/null +++ b/spec/controllers/controller_patches_spec.rb @@ -0,0 +1,211 @@ +# -*- encoding : utf-8 -*- +# If defined, ALAVETELI_TEST_THEME will be loaded in config/initializers/theme_loader +ALAVETELI_TEST_THEME = 'asktheeu-theme' +require File.expand_path(File.join(File.dirname(__FILE__), + '..','..','..','..', '..', 'spec','spec_helper')) + +describe GeneralController, "when patched by the asktheeu-theme" do + + describe "caching blog content" do + + before do + allow(controller).to receive(:blog).and_return("") + end + + context "creating the timestamp" do + + it "returns a string" do + expect(controller.send(:create_timestamp)).to be_a(String) + end + + it "does not contain spaces" do + expect(controller.send(:create_timestamp)).not_to include(" ") + end + + it "can be read back correctly" do + time = Time.parse("2016-08-01 09:29:16") + timestamp = controller.send(:create_timestamp, time) + expect(Time.parse(timestamp)).to eq(time) + end + + end + + context "caching is disabled" do + + before do + allow(AlaveteliConfiguration).to receive(:cache_fragments). + and_return(false) + end + + it "does not attempt to read from the cache" do + expect(controller).not_to receive(:read_fragment) + controller.send(:blog_cache, "test", 1.minute) + end + + it "calls the blog controller action" do + expect(controller).to receive(:blog) + controller.send(:blog_cache, "test", 1.minute) + end + + end + + context "the cache is empty" do + + before do + allow(AlaveteliConfiguration).to receive(:cache_fragments). + and_return(true) + allow(controller).to receive(:read_fragment).with("test-lastupdated"). + and_return(nil) + allow(controller).to receive(:write_fragment) + end + + context "the blog is available" do + + before do + controller.instance_variable_set(:@blog_items, ["content"]) + end + + it "calls the blog controller action" do + expect(controller).to receive(:blog) + controller.send(:blog_cache, "test", 10.minutes) + end + + it "sets the cache that holds the last updated timestamp" do + expect(controller).to receive(:write_fragment). + with("test-lastupdated", anything) + controller.send(:blog_cache, "test", 10.minutes) + end + + end + + context "the blog is not available" do + + before do + controller.instance_variable_set(:@blog_items, []) + allow(controller).to receive(:read_fragment).with("test-lastupdated"). + and_return(nil) + allow(controller).to receive(:read_fragment).with("test-"). + and_return(nil) + end + + it "calls the blog controller action" do + expect(controller).to receive(:blog) + controller.send(:blog_cache, "test", 10.minutes) + end + + it "sets the cache that holds the last updated timestamp" do + expect(controller).to receive(:write_fragment). + with("test-lastupdated", anything) + controller.send(:blog_cache, "test", 10.minutes) + end + + it "does not attempt to write new fragment if there isn't an old one" do + allow(controller).to receive(:read_fragment).with("test-"). + and_return(nil) + expect(controller).to receive(:write_fragment).once + controller.send(:blog_cache, "test", 10.minutes) + end + + end + + end + + context "there is cached content" do + let(:updated) { "#{Time.now - 3.minutes}"} + + before do + allow(AlaveteliConfiguration).to receive(:cache_fragments). + and_return(true) + allow(controller).to receive(:write_fragment) + allow(controller).to receive(:read_fragment).with("test-lastupdated"). + and_return(updated) + allow(controller).to receive(:fragment_exist?).with("test-#{updated}"). + and_return(true) + end + + context "the cache is fresh" do + + it "does not call the blog controller action" do + expect(controller).to_not receive(:blog) + controller.send(:blog_cache, "test", 4.minutes) + end + + it "does not set the cache that holds the last updated timestamp" do + expect(controller).to_not receive(:write_fragment). + with("test-lastupdated", anything) + controller.send(:blog_cache, "test", 4.minutes) + end + + context "but the content fragment can not be read" do + + it "calls the blog controller action" do + controller.instance_variable_set(:@blog_items, ["content"]) + allow(controller).to receive(:fragment_exist?). + with("test-#{updated}").and_return(false) + allow(controller).to receive(:read_fragment). + and_return(nil) + expect(controller).to receive(:blog) + controller.send(:blog_cache, "test", 4.minutes) + end + + end + + end + + context "the cache is stale" do + + context "the blog is not available" do + + before do + controller.instance_variable_set(:@blog_items, []) + allow(controller).to receive(:read_fragment).with("test-#{updated}"). + and_return("old fragment") + end + + it "calls the blog controller action" do + expect(controller).to receive(:blog) + controller.send(:blog_cache, "test", 2.minutes) + end + + it "sets the cache that holds the last updated timestamp" do + expect(controller).to receive(:write_fragment). + with("test-lastupdated", anything) + controller.send(:blog_cache, "test", 2.minutes) + end + + it "writes out the previous fragment if there is one" do + allow(controller).to receive(:write_fragment). + with("test-lastupdated", anything) + expect(controller).to receive(:write_fragment). + with(anything, "old fragment") + controller.send(:blog_cache, "test", 2.minutes) + end + + end + + context "the blog is available" do + + before do + controller.instance_variable_set(:@blog_items, ["content"]) + end + + it "calls the blog controller action" do + expect(controller).to receive(:blog) + controller.send(:blog_cache, "test", 2.minutes) + end + + it "sets the cache that holds the last updated timestamp" do + expect(controller).to receive(:write_fragment). + with("test-lastupdated", anything) + controller.send(:blog_cache, "test", 2.minutes) + end + + end + + end + + end + + end + +end From 317070401311c670bfad5e4eb59a157837850a33 Mon Sep 17 00:00:00 2001 From: lizconlan Date: Thu, 23 Jun 2016 14:26:20 +0100 Subject: [PATCH 171/281] Cache the blog page --- lib/config/custom-routes.rb | 3 +++ lib/controller_patches.rb | 5 +++++ lib/views/general/blog.html.erb | 2 ++ lib/views/general/frontpage.html.erb | 1 - 4 files changed, 10 insertions(+), 1 deletion(-) diff --git a/lib/config/custom-routes.rb b/lib/config/custom-routes.rb index c158e4d..73a411f 100644 --- a/lib/config/custom-routes.rb +++ b/lib/config/custom-routes.rb @@ -8,4 +8,7 @@ # We want to start by showing the public bodies categories and search only match '/body/' => 'public_body#index', :as => "body_index" + + # Cached version of blog + match '/blog' => 'general#cached_blog', :as => :blog end diff --git a/lib/controller_patches.rb b/lib/controller_patches.rb index 43371b4..8bba35c 100644 --- a/lib/controller_patches.rb +++ b/lib/controller_patches.rb @@ -37,6 +37,11 @@ def frontpage end end + def cached_blog + blog_cache("blog_posts-#{@locale}") + render :action => 'blog' + end + private def blog_cache(cache_key, expires=4.hours) diff --git a/lib/views/general/blog.html.erb b/lib/views/general/blog.html.erb index b9ec60c..a94a13a 100644 --- a/lib/views/general/blog.html.erb +++ b/lib/views/general/blog.html.erb @@ -7,6 +7,7 @@
    + <% cache_if_caching_fragments(@fragment_key) do %>
    <% @blog_items.in_groups_of(4, false) do |group| %>
    @@ -25,4 +26,5 @@
    <% end %>
    + <% end %>
    diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index b83f656..e551193 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -44,7 +44,6 @@ valueOf()+(h?'&utmxhash='+escape(h.substr(1)):'')+ <% end %> <% cache_if_caching_fragments(@fragment_key) do %> - <% logger.info "RENDERING BLOG IN VIEW" %>
    From ab41732eaec8cd5218b722e84e3552a9c6ece8c0 Mon Sep 17 00:00:00 2001 From: lizconlan Date: Fri, 12 Aug 2016 13:38:17 +0100 Subject: [PATCH 172/281] Use new InfoRequest methods for getting old unclassified requests --- lib/controller_patches.rb | 13 ++++++++++--- 1 file changed, 10 insertions(+), 3 deletions(-) diff --git a/lib/controller_patches.rb b/lib/controller_patches.rb index 8bba35c..965d64b 100644 --- a/lib/controller_patches.rb +++ b/lib/controller_patches.rb @@ -113,12 +113,19 @@ def right_to_know def play session[:request_game] = Time.now - @missing = InfoRequest.count_old_unclassified(:conditions => ["prominence = 'normal'"]) + @missing = InfoRequest. + where_old_unclassified. + where(:prominence => 'normal'). + count @total = InfoRequest.count @done = @total - @missing @percentage = (@done.to_f / @total.to_f * 10000).round / 100.0 - @requests = InfoRequest.includes(:public_body, :user).get_random_old_unclassified(3, :conditions => ["prominence = 'normal'"]) - + @requests = InfoRequest. + includes(:public_body, :user). + where_old_unclassified. + limit(3). + where(:prominence => 'normal'). + order('random()') if @missing == 0 flash[:notice] = _('

    All done! Thank you very much for your help.

    There are more things you can do to help {{site_name}}.

    ', From 87780d5f601f14f4dd326fc64a54d8655cdbf292 Mon Sep 17 00:00:00 2001 From: lizconlan Date: Fri, 12 Aug 2016 13:45:42 +0100 Subject: [PATCH 173/281] whitespace / wrapping --- .../outgoing_mailer/_followup_footer.text.erb | 7 ++++++- .../outgoing_mailer/initial_request.text.erb | 16 +++++++++++++--- 2 files changed, 19 insertions(+), 4 deletions(-) diff --git a/lib/views/outgoing_mailer/_followup_footer.text.erb b/lib/views/outgoing_mailer/_followup_footer.text.erb index 9675e03..e4e7c81 100644 --- a/lib/views/outgoing_mailer/_followup_footer.text.erb +++ b/lib/views/outgoing_mailer/_followup_footer.text.erb @@ -1,2 +1,7 @@ -<%= _('This message and all replies from {{public_body_name}} will be published on the {{site_name}} website. For more information see our dedicated page for EU public officials at {{help_url}}', :public_body_name => @info_request.public_body.name, :site_name => site_name, :help_url => help_officers_url) %> +<%= _('This message and all replies from {{public_body_name}} will be ' \ + 'published on the {{site_name}} website. For more information see ' \ + 'our dedicated page for EU public officials at {{help_url}}', + :public_body_name => @info_request.public_body.name, + :site_name => site_name, + :help_url => help_officers_url) %> diff --git a/lib/views/outgoing_mailer/initial_request.text.erb b/lib/views/outgoing_mailer/initial_request.text.erb index b23c261..2cf36e1 100644 --- a/lib/views/outgoing_mailer/initial_request.text.erb +++ b/lib/views/outgoing_mailer/initial_request.text.erb @@ -2,11 +2,21 @@ ------------------------------------------------------------------- -<%= _('This is a request for access to information under Article 15 of the TFEU and, where applicable, Regulation 1049/2001 which has been sent via the {{site_name}} website.', :site_name => site_name) %> +<%= _('This is a request for access to information under Article 15 of the ' \ + 'TFEU and, where applicable, Regulation 1049/2001 which has been sent ' \ + 'via the {{site_name}} website.', + :site_name => site_name) %> -<%= _('Please kindly use this email address for all replies to this request: {{email}}', :email => @info_request.incoming_email) %> +<%= _('Please kindly use this email address for all replies to this ' \ + 'request: {{email}}', + :email => @info_request.incoming_email) %> -<%= _('If {{email_address}} is the wrong address for information requests to {{public_body_name}}, please tell the {{site_name}} team on email team@asktheEU.org', :email_address => @info_request.public_body.request_email, :public_body_name => @info_request.public_body.name, :site_name => site_name)%> +<%= _('If {{email_address}} is the wrong address for information requests to ' \ + '{{public_body_name}}, please tell the {{site_name}} team on email ' \ + 'team@asktheEU.org', + :email_address => @info_request.public_body.request_email, + :public_body_name => @info_request.public_body.name, + :site_name => site_name) %> <%= render :partial => 'followup_footer' %> From 75d23656e37a78960a96961d9895de1efe2a5cc2 Mon Sep 17 00:00:00 2001 From: lizconlan Date: Fri, 12 Aug 2016 13:46:35 +0100 Subject: [PATCH 174/281] Use html_safe strings in plain text email templates Avoids unexpected HTMLEntities --- lib/views/outgoing_mailer/_followup_footer.text.erb | 6 +++--- lib/views/outgoing_mailer/initial_request.text.erb | 10 +++++----- 2 files changed, 8 insertions(+), 8 deletions(-) diff --git a/lib/views/outgoing_mailer/_followup_footer.text.erb b/lib/views/outgoing_mailer/_followup_footer.text.erb index e4e7c81..cd2c38f 100644 --- a/lib/views/outgoing_mailer/_followup_footer.text.erb +++ b/lib/views/outgoing_mailer/_followup_footer.text.erb @@ -1,7 +1,7 @@ <%= _('This message and all replies from {{public_body_name}} will be ' \ 'published on the {{site_name}} website. For more information see ' \ 'our dedicated page for EU public officials at {{help_url}}', - :public_body_name => @info_request.public_body.name, - :site_name => site_name, - :help_url => help_officers_url) %> + :public_body_name => @info_request.public_body.name.html_safe, + :site_name => site_name.html_safe, + :help_url => help_officers_url.html_safe) %> diff --git a/lib/views/outgoing_mailer/initial_request.text.erb b/lib/views/outgoing_mailer/initial_request.text.erb index 2cf36e1..50a8ec2 100644 --- a/lib/views/outgoing_mailer/initial_request.text.erb +++ b/lib/views/outgoing_mailer/initial_request.text.erb @@ -5,18 +5,18 @@ <%= _('This is a request for access to information under Article 15 of the ' \ 'TFEU and, where applicable, Regulation 1049/2001 which has been sent ' \ 'via the {{site_name}} website.', - :site_name => site_name) %> + :site_name => site_name.html_safe) %> <%= _('Please kindly use this email address for all replies to this ' \ 'request: {{email}}', - :email => @info_request.incoming_email) %> + :email => @info_request.incoming_email.html_safe) %> <%= _('If {{email_address}} is the wrong address for information requests to ' \ '{{public_body_name}}, please tell the {{site_name}} team on email ' \ 'team@asktheEU.org', - :email_address => @info_request.public_body.request_email, - :public_body_name => @info_request.public_body.name, - :site_name => site_name) %> + :email_address => @info_request.public_body.request_email.html_safe, + :public_body_name => @info_request.public_body.name.html_safe, + :site_name => site_name.html_safe) %> <%= render :partial => 'followup_footer' %> From c39217eeabd2ec9d663a95cd6c335fe4ae15bdae Mon Sep 17 00:00:00 2001 From: lizconlan Date: Fri, 12 Aug 2016 13:52:28 +0100 Subject: [PATCH 175/281] Fix spec --- spec/model_patches_spec.rb | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/spec/model_patches_spec.rb b/spec/model_patches_spec.rb index 5c6b13d..ca9d442 100644 --- a/spec/model_patches_spec.rb +++ b/spec/model_patches_spec.rb @@ -17,7 +17,7 @@ end it 'returns "An access to documents request" when asked for :with_a' do - expect(info_request.law_used_human(:short)). + expect(info_request.law_used_human(:with_a)). to eq('An access to documents request') end From 768a06c2611caaebcb266d96f90bbceb04c3798f Mon Sep 17 00:00:00 2001 From: lizconlan Date: Fri, 12 Aug 2016 14:16:29 +0100 Subject: [PATCH 176/281] Remove code from stopped experiment --- lib/controller_patches.rb | 17 ++++++----------- lib/views/general/frontpage.html.erb | 23 +---------------------- 2 files changed, 7 insertions(+), 33 deletions(-) diff --git a/lib/controller_patches.rb b/lib/controller_patches.rb index 965d64b..bab4f20 100644 --- a/lib/controller_patches.rb +++ b/lib/controller_patches.rb @@ -20,17 +20,12 @@ def frontpage blog_cache("latest_blog_posts-#{@locale}") - @top_requests = if params[:e] == "52" - InfoRequest.where(:described_state => "successful"). - order(:updated_at).limit(2) - else - [ - InfoRequest. - where(:url_title => 'dg_trade_contacts_with_industry').first, - InfoRequest. - where(:url_title => 'commissioners_expenses_2012_and_2').first - ].compact - end + @top_requests = [ + InfoRequest. + where(:url_title => 'dg_trade_contacts_with_industry').first, + InfoRequest. + where(:url_title => 'commissioners_expenses_2012_and_2').first + ].compact if @top_requests.empty? @top_requests = InfoRequest.top_requests.limit(2) diff --git a/lib/views/general/frontpage.html.erb b/lib/views/general/frontpage.html.erb index e551193..502dcbb 100644 --- a/lib/views/general/frontpage.html.erb +++ b/lib/views/general/frontpage.html.erb @@ -8,29 +8,8 @@
    -<% if Rails.env.production? && AlaveteliConfiguration.domain == 'www.asktheeu.org' %> - - - -<% end %> -
    - <% if params[:e] == "52" %> -

    <%= _("What information has been released?") %>

    - <% else %> -

    <%= _("Top requests") %>

    - <% end %> +

    <%= _("Top requests") %>

    <% @top_requests.each do |info_request| %> <%= render :partial => 'general/frontpage_top_request', :locals => { :info_request => info_request } %> From 8f0131d256e46386c1cab98944da59390089a417 Mon Sep 17 00:00:00 2001 From: lizconlan Date: Fri, 12 Aug 2016 18:46:03 +0100 Subject: [PATCH 177/281] Update views and CSS to include latest fixes --- assets/stylesheets/responsive/custom.scss | 91 +++++++++---------- lib/views/general/_locale_switcher.html.erb | 23 +++-- lib/views/general/_responsive_footer.html.erb | 2 +- lib/views/general/_responsive_topnav.html.erb | 14 ++- lib/views/general/blog.html.erb | 8 +- lib/views/general/frontpage.html.erb | 2 +- lib/views/request/_sidebar.html.erb | 4 +- 7 files changed, 73 insertions(+), 71 deletions(-) diff --git a/assets/stylesheets/responsive/custom.scss b/assets/stylesheets/responsive/custom.scss index 2110d77..6f03647 100644 --- a/assets/stylesheets/responsive/custom.scss +++ b/assets/stylesheets/responsive/custom.scss @@ -265,8 +265,8 @@ a.link_button_green_large { } } -.navigation_search { - padding: 0.5em 1em; // match other navigation links +#navigation_search { + padding: 0.5em 0; // match other navigation links @include respond-min( $main_menu-mobile_menu_cutoff ){ width: 14em; @@ -277,48 +277,47 @@ a.link_button_green_large { margin: 0; } - input, button { - display: block; - margin: 0; - float: left; - font-size: 1em; - line-height: 1em; - } + #navigation_search_form { + input, button { + display: block; + margin: 0; + float: left; + font-size: 1em; + line-height: 1em; + } - input { - width: 75%; - height: 2em; - padding: 0 0.5em; - border-radius: 0.2em 0 0 0.2em !important; // override `form input[type="search"]` - border: none; - } + input { + width: 75%; + height: 2em; + padding: 0 0.5em; + border-radius: 0.2em 0 0 0.2em !important; // override `form input[type="search"]` + border: none; + } - button { - width: 25%; + button { + width: 25%; - height: 0; - overflow: hidden; - padding: 2em 0 0 0; - border-radius: 0 0.2em 0.2em 0; + height: 0; + overflow: hidden; + padding: 2em 0 0 0; + border-radius: 0 0.2em 0.2em 0; - background: darken($color_asktheeu_green, 20%) image-url('search.png') no-repeat 50% 50%; - background-size: 20px 20px; - @media (-webkit-min-device-pixel-ratio: 1.5), (min-resolution: 144dpi) { - background-image: image-url('search@2.png'); - } - background-image: image-url('search.svg'), none; + background: darken($color_asktheeu_green, 20%) image-url('search.png') no-repeat 50% 50%; + background-size: 20px 20px; + @media (-webkit-min-device-pixel-ratio: 1.5), (min-resolution: 144dpi) { + background-image: image-url('search@2.png'); + } + background-image: image-url('search.svg'), none; - &:hover, &:focus { - background-color: darken($color_asktheeu_green, 30%); + &:hover, &:focus { + background-color: darken($color_asktheeu_green, 30%); + } } } } #logged_in_bar { - @include respond-min($main_menu-mobile_menu_cutoff) { - top: 0; - } padding: 0.5em 0; // better vertical padding between this menu and #navigation a { @@ -334,7 +333,7 @@ a.link_button_green_large { @include respond-min( $main_menu-mobile_menu_cutoff ){ position: relative; left: 0; - margin-top: 1em; + margin-top: 1.5em; float: right; clear: right; width: auto; @@ -358,35 +357,29 @@ a.link_button_green_large { } } - #user_locale_switcher { margin: 0; padding: 0; list-style: none outside none; - a { - display: block; - padding: 0.5em 1em; + p { + margin: 0; + padding: 0; } - .current-locale a { - font-weight: normal; - color: inherit; - cursor: default; + a, span { + display: block; + padding: 0.5em 1em; } @include respond-min( $main_menu-mobile_menu_cutoff ){ - float: right; padding-right: 1.5%; // same as grid column padding padding-top: 0.5em; // move it away from the top of the header - li { - float: left; - } + a { font-weight: bold; } - a { - font-weight: bold; - padding: 0.25em 0.5em; + a, span { + padding: 0.5em 0.4em; } } } diff --git a/lib/views/general/_locale_switcher.html.erb b/lib/views/general/_locale_switcher.html.erb index 7ba50de..f4a2a4f 100644 --- a/lib/views/general/_locale_switcher.html.erb +++ b/lib/views/general/_locale_switcher.html.erb @@ -1,12 +1,15 @@ <% if @locales[:available].any? %> -
      -
    • - <%= link_to locale_name(@locales[:current]).titlecase, url_for(params.merge(:locale => @locales[:current])) %> -
      • - <% @locales[:available].each do |locale| %> -
    • - <%= link_to locale_name(locale).titlecase, url_for(params.merge(:locale => locale)) %> -
      • - <% end %> -
    +
    +

    + <%= locale_name(@locales[:current]) %> +

    + +
      + <% @locales[:available].sort.each do |locale| %> +
    • + <%= link_to locale_name(locale).titlecase, url_for(params.merge(:locale => locale)) %> +
      • + <% end %> +
    +
    <% end %> diff --git a/lib/views/general/_responsive_footer.html.erb b/lib/views/general/_responsive_footer.html.erb index 9a89059..bdba5f4 100644 --- a/lib/views/general/_responsive_footer.html.erb +++ b/lib/views/general/_responsive_footer.html.erb @@ -1,4 +1,4 @@ - From 29a3c1f5107fb61fa8c273c9f26fe1b60c0d5b1b Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Mon, 18 May 2020 17:13:19 +0100 Subject: [PATCH 263/281] Create french privacy page --- lib/views/help/privacy.fr.html.er | 121 ++++++++++++++++++++++++++++++ 1 file changed, 121 insertions(+) create mode 100644 lib/views/help/privacy.fr.html.er diff --git a/lib/views/help/privacy.fr.html.er b/lib/views/help/privacy.fr.html.er new file mode 100644 index 0000000..dc43e6f --- /dev/null +++ b/lib/views/help/privacy.fr.html.er @@ -0,0 +1,121 @@ +<% @title = "CONFIDENTIALITÉ" %> + +<%= render :partial => 'sidebar' %> + +
    + +
    +

    CONFIDENTIALITÉ

    +

    ¡BIENVENUE A ASKTHEEU.ORG!

    +
    + +

    Sur AsktheEU.org, seulement sera visible votre nom per le grand publique, sauf si vous incluez +d'autres informations personnelles dans le corps de la demande.

    +

    Nous vous recommandons de ne pas ajouter d'autres renseignements personnels au corps de la +demande. Cela comprend le fait de ne pas ajouter votre numéro de téléphone, votre adresse postale, +votre courriel personnel ou d'autres renseignements personnels, ainsi que des détails sur votre +famille ou votre travail.

    +

    La plateforme AsktheEU.org est gérée par Access Info Europe et nous prenons votre vie privée au +sérieux. C'est pourquoi nous respectons la réglementation générale de protection des données de +l'Union européenne.

    + +

    Quelle partie de mes renseignements personnels traitez-vous ?

    +

    Access Info a accès à votre nom complet et à votre adresse e-mail personnelle. Nous les utilisons +pour administrer le site AsktheEU.org. Nous ne partagerons jamais votre adresse électronique avec +personne sans votre consentement préalable.

    +

    Le site AsktheEU.org transfère votre nom aux organes de l'Union européenne auxquels vous avez adressé une demande d'accès à l'information. Si vous décidez d'utiliser AsktheEU.org, vous nous +autorisez expressément à transférer votre nom à cet organisme. Vous consentez également à ce que +cet organisme traite votre nom afin de répondre à votre demande. Cela signifie que votre nom sera +communiqué aux fonctionnaires de l'Union européenne qui travaillent à la recherche des documents +que vous avez demandés et à la préparation et à la signature de la réponse qu'ils vous envoient.

    +

    Il est important que vous sachiez que nous indiquons clairement à l'UE qu'en aucun cas vous +autorisez l'UE à transférer votre nom à des tiers sans votre consentement explicite préalable.

    + +

    Qui peut voir mon adresse email personnel ?

    +

    Votre adresse électronique n'apparaîtra pas sur le site web à moins que vous ne l'incluiez dans le +corps de votre demande.

    +

    Les fonctionnaires de l'UE ne voient pas non plus votre adresse électronique personnelle. En effet, le +système génère un e-mail unique pour chaque demande, et cet e-mail n'a rien à voir avec vous ou +votre nom.

    +

    L'équipe AsktheEU.org d'Access Info Europe peut voir votre adresse e-mail. Si nous l'utilisons, ce ne +sera que pour vous contacter au sujet de votre demande ou pour vous informer des mises à jour du +site AsktheEU.org.

    +

    Nous ne donnerons jamais votre adresse email à des tiers, à moins que nous soyons obligés +légalement de le faire, ou si vous nous l'avez demandé.

    + +

    Si vous envoyez un message via le site à un autre utilisateur, ce dernier verra votre adresse email. Un +avertissement vous le rappellera au moment de l'envoi.

    + +

    Why is my name and my request public on this site?

    +

    We publish your name and request so that everyone can benefit from the information you've obtained.

    + + +

    Dois-je donner un vrai nom?

    +

    Oui. Nous vous demandons d'utiliser un nom réel. Vous exercez un droit qui est à la base d'une +société démocratique et ouverte et vous devriez donc l'exercer en utilisant votre vrai nom. +En plus, si vous souhaitez déposer une plainte auprès du Ombudsman europénn ou de la Cour de +justice de l’Union européenne, vous devez avoir utilisé votre vrai nom au moment de la demande +d'accès à l'information.

    +

    Veuillez noter que certains organismes de l'UE peuvent vous demander de vérifier votre adresse +postale ou même de leur fournir une pièce d'identité. Nous sommes contre cette pratique, mais cela +peut arriver.

    +

    Si vous êtes un journaliste ou une personne célèbre et que vous ne voulez pas révéler que vous +demandez des informations, la solution est de demander à quelqu'un d'autre, comme un ami ou un +collègue, d'envoyer la demande.

    +

    Si vous ne trouvez pas d’alternative, contactez-nous et nous essayerons de vous aider. Veuillez noter +que nous ne disposons pas assez de ressources pour le faire avec tout le monde.

    +

    Nous vous demandons d'indiquer vos nom et prénom. Si vous avez plus d&'un prénom ou nom de +famille, vous pouvez utiliser les autres, mais le moins que vous puissiez faire est de donner au moins +un prénom et un nom. Si nous voyons des noms non sérieux ou des pseudonymes très évidents, nous +procéderons au retrait de la demande et contacterons le demandeur pour en parler. Dans tous les +cas ne vous faites jamais passer pour quelqu'un d'autre !

    + +

    ¿Pouvez-vous retirer des renseignements personnels me +concernant?

    +

    Si un organisme de l’UE vous demande de fournir votre adresse postale et vous le faites travers la +plateforme, ou si vous fournissez involontairement d'autres informations personnelles vous +concernant (votre numéro de téléphone ou toute autre donnée personnelle), nous vous demandons +simplement de nous contacter pour les cacher de votre demande.

    +

    Veuillez noter que dans de tels cas, même si l'information n'apparaît plus sur le site web, elle aura +été envoyée à l'organisme de l'UE auquel vous avez demandé accès aux documents. Si vous êtes +préoccupé par les renseignements personnels que vous avez fournis, veuillez également nous en +informer. Nous vous aiderons à négocier avec l'organisme de l'UE auquel vous avez envoyé vos +informations personnelles pour les détruire.

    +

    Pour des raisons techniques, nous ne pouvons pas toujours supprimer automatiquement les adresses +électroniques ou les numéros de téléphone des pièces jointes, comme les fichiers PDF scannés, bien +que dans la plupart des cas nous puissions le faire manuellement si vous nous contactez.

    + +

    L'organisme européen m'a demandé mon numéro de téléphone ou +mon adresse postale !

    +

    Si un organisme de l'UE vous demande votre numéro de téléphone pour discuter ou clarifier votre +demande, nous vous recommandons de le lui donner, mais directement et non via la plate-forme en +ligne. Si vous ne voulez pas leur donner votre numéro de téléphone, vous pouvez décider de +continuer à discuter de la demande par email, ou vous pouvez leur demander le numéro de +téléphone et fixer un rendez-vous pour clarifier ce qui doit être clarifié.

    + +

    Si une autorité publique vous demande votre adresse postale physique complète, répondez en disant +que vous préférez que l'information vous soit envoyée sous forme électronique. C'est votre droit en +vertu du règlement 1049/2001 si l'information existe dans ce format.

    +

    Cela dit, l'UE peut souhaiter vous envoyer une lettre par la poste en plus de l'envoyer via +AsktheEU.org. Dans ces cas, nous vous recommandons de fournir votre adresse postale.

    +

    Si vous ne recevez la réponse que par la poste, veuillez nous le faire savoir. Il y a deux solutions +possibles. L'une est que vous avez la gentillesse de scanner la réponse et de nous l'envoyer pour que +nous puissions la télécharger sur la plateforme en ligne. L'autre est que nous contactons l'organisme +compétent et lui demandons d'envoyer également la version numérique.

    + +

    Que faire si je veux supprimer mon nom ou mon compte?

    +

    L’équipe d’AsktheEU.org peut supprimer des demandes d’accès à l’information especifiques. Cela +signifie que la demande et les réponses reçues seront perdues.

    +

    L’équipe d’AsktheEU.org peut aussi supprimer votre compte. Vous devriez nous contacter si vous +souhaitez le faire. Nous répondrons toujours à la demande de suppression de votre compte le plus +rapidement possible. Cela signifie que nous essaierons de le faire immédiatement ou au moins le jour +même où vous en ferez la demande.

    +

    Une fois votre compte supprimé, toutes les informations connexes - les demandes et leurs réponses - +seront également supprimées.

    +

    Nous ne pouvons pas simplement supprimer votre nom et laisser les demandes, parce que le corps +des demandes et les réponses à celles-ci contiennent votre nom.

    +

    Pour cette raison, nous vous demandons de bien réfléchir si vous voulez vraiment que nous +supprimions l'une de vos demandes ou votre compte, car cela signifie que toutes les informations +connexes seront perdues pour les autres également. Cependant, si vous voulez vraiment supprimer +votre compte, c'est votre droit !

    +
    From 4bbd14d209130d94d3458d2210a44b2d0065e92e Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Mon, 18 May 2020 20:00:43 +0100 Subject: [PATCH 264/281] updates to english about page --- lib/views/help/about.html.erb | 123 ++++++++++++++++++++++++++++++---- 1 file changed, 111 insertions(+), 12 deletions(-) diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index 7610923..19dc11b 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -10,26 +10,125 @@

    Welcome to AsktheEU.org!

    -

    AsktheEU.org is not an official EU body. It has been built by civil society organizations to help members of the public like you get the information you want about the European Union. It is as easy as asking a question.

    -

    This website will also make life easier for EU public officials because they will be less likely to have to answer repeated requests about the same subject: once a question has been answered everyone will be able to find the information stored on this website.

    +

    The AsktheEU.org website enables you get the information you want about the European + Union. It is as easy as asking a question.

    +

    The website is run by two not-for-profit, non-governmental organisations: Access Info Europe + and mySociety. It is not an official EU website.

    + +

    So I have a right to ask the EU for documents?

    +

    All EU citizens and residents have a right to ask for EU documents. That’s a right in the EU + Treaties.

    +

    All companies and associations based in the European Union can also make requests. +Anyone else, from around the world, can ask and usually you will get an answer. Some EU +bodies might ask for an ID document or postal address. Contact the AsktheEU.org team if you + are from outside Europe and need help making a request.

    + +

    Which law gives me this right to ask for EU documents?

    +

    The EU rules are called Regulation 1049/2001 on Access to EU Documents.

    +

    The right to ask for EU documents is in Article 15 of the Treaty on the Functioning of the + European Union and Article 42 of the Charter of Fundamental Rights of the European Union.

    +

    Asking for EU documents is free of charge and you never have to say why you want the + information.

    How does it work?

    -

    It’s very simple: you file a request with the EU via this website. YOu email is automatically sent to the correct EU body. They have the obligation to answer within 15 working days (about three weeks).

    -

    When the EU replies to your request, it gets published on this website and you get a notification. You get to say whether or not you are happy with the answer, to follow up for more information, or to file a confirmatory application (EU jargon meaning an appeal).

    -

    Everyone else gets to see the correspondence and that way they don’t need to ask the same question again.

    +

    The website sends your request to an EU body. When the response is received, it is + automatically published on this website and you will get a notification.

    +

    All answers are public, so that the information is shared with anyone who is interested.

    +

    If you don’t get an answer within 15 working days (3 weeks) we will send an automatic + reminder to the EU body. You will also get a reminder note.

    + +

    How to send your request in 4 easy steps:

    +
  • 1. You register with the website.
    • +
  • 2. You identify which body you want to send a request to.
    • +
  • 3. You fill out the request – some of the text appears automatically – preview it, and then + just press “send.”
    • +
  • 4. When you get an answer, a message will come to your email. Sometimes you get an + acknowledgement first and then later, within 15 working days (3 weeks) a response.
    • + +

    What should I say in my request?

    +

    Simply ask for documents containing the information that you want. Be clear and specific. Don’t +worry too much about making a perfect request: if it’s not clear, the EU body can always come + back to you for a clarification.

    +

    Remember: You never have to say why you want the information.

    +

    Contact the AsktheEU.org team at Access Info Europe if you are not sure what to say. +Please keep your language polite and respectful – if we see language that is inappropriate, + offensive, or defamatory, we reserve the right to take down your request.

    + +

    Can I ask information about myself?

    +

    You should not use AsktheEU.org to get access to personal information about yourself. +For personal data requests EU’s Data Protection rules. Click herefor more information.

    +

    Can I ask for Environmental Information?

    +

    You can use AsktheEU.org to request environmental information. If you are doing that, +please also mention in your request that, in addition to Regulation 1049/2001, you are +asking based on the Aarhus Directive on public access to environmental information + (Directive 2003/4/EC).

    Who can use AsktheEU.org?

    -

    Civil society organisations, journalists, students and academics, whistleblowers and businesses might be especially interested in using the website to obtain information from the EU to carry out their work..or you might be a curious citizen! Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    +

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    -

    Don’t delay: ask a question today!

    +

    Which language can I use to make my request?

    +

    AsktheEU.org is in English, French, German and Spanish.

    +

    You have a right to ask in any of the 24 official and working languages of the EU: Bulgarian, +Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, +Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, + Spanish, and Swedish.

    +

    In theory the EU should answer in the language in which you ask, but in reality many +documents do not exist in all languages. Still, it’s worth trying. If you need help, let the + AsktheEU.org team know.

    -

    Who built AsktheEU.org?

    -

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid, and is based on mySociety's successful UK website WhatDoTheyKnow.com.

    -

    The Alaveteli software has been used in many other countries including Spain where Access Info Europe runs TuDerechoaSaber.es together with Fundación Ciudadana Civio.

    +

    What do I do if an EU body asks for my address or an ID document?

    +

    Some EU bodies might ask for your postal address or a copy of your ID.

    +

    We are against this practice, but bodies have a right to do it. Let us know if this happens to you.

    +

    We can take your postal address off line by redacting it after you have sent it. + We can also help you with the right email address to send your ID document.

    + +

    What information about me will be public?

    +

    Your name will be public, linked to your request. We never give your email address to anyone. + For more, read our full privacy policy – it’s in user-friendly language!

    +

    To prevent spam, emails and mobile numbers are automatically removed from responses to +requests. +If you need access to any of this automatically-redacted information, please get in contact with + us.

    +

    For technical reasons we are not always able automatically to remove emails and phone +numbers from attachments, such as scanned PDFs, although in many cases this can be done + manually if you contact us.

    + +

    What if I am not happy with an answer or if they refuse to give me the documents?

    +

    If you are not happy with a response, or if documents are refused, you have a right to appeal. +You can appeal via this website. An appeal to the EU is call a “confirmatory application.” Just + click on the link saying “I want to appeal.”

    +

    You must send the appeal within 15 working days (3 weeks) of getting a refusal. The EU body + has another 15 working days to answer your appeal.

    +

    If you are still not happy, you can appeal to the European Ombudsman.

    +

    Another option is to appeal to the Court of Justice of the European Union. You will need a + lawyer to help you do this.

    +

    If you want to appeal but are not sure how to do it, just contact the AsktheEU.org team and we + will help you.

    +

    What do I do if I don’t get an answer?

    +

    When you don’t get an answer in 15 working days (3 weeks) this is called “administrative + silence” and you have a right to send an appeal to challenge that.

    -

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    -

    The AsktheEU.org project is supported by <%= link_to 'a number of European and international organisations', help_credits_path %>.

    +

    Before you do that, you might want to send a polite reminder, and then if you still don’t get an +answer, you can send your appeal.

    +

    If after sending your appeal, there is still no answer, you can make a complaint to the European Ombudsman.

    +

    Let the AsktheEU.org team know if you need help with appealing silence.

    +

    Who are we?

    +

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid.

    +

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the +Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference + 49931835063-67).

    +

    The software running this website is the Alaveteli software, developed and managed by + mySociety, which also runs the highly successful UK website WhatDoTheyKnow.com. There +are similar websites all around the world.

    + +

    We are here to help!

    +

    The AsktheEU.org team is part of Access Info Europe’s team based in Madrid, Spain.

    +

    We are happy to help you with any part of your request, whether you need help identifying the + right body, writing the request, or sending an appeal.

    +

    You can write to us on our contact page

    + +

    Who is funding AsktheEU.org?

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    From 6016b5444dc79238e9c88d1adbd82f22a3020446 Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Tue, 19 May 2020 10:31:50 +0100 Subject: [PATCH 265/281] Updates to spanish about page --- lib/views/help/about.es.html.erb | 90 ++++++++++++++++++++++++++------ 1 file changed, 73 insertions(+), 17 deletions(-) diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index f13004a..e8758db 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -18,37 +18,93 @@

    ¡BIENVENIDO A ASKTHEEU.ORG!

    -

    ¡Bienvenido a AskTheEU.org!

    -

    Esta página ha sido diseñada por las organizaciones de la sociedad civil para ayudar a los ciudadanos como tú a obtener la información que precisan acerca de la Unión Europea - preguntando.

    -

    Esta página facilitará el trabajo de los funcionarios públicos puesto que no tendrán que responder varias veces a solicitudes sobre el mismo tema: una vez que se responda una pregunta, todo el mundo tendrá acceso a esa información publicada en la página web.

    +

    Bienvenido a AsktheEU.org!

    +

    La plataforma online de AsktheEU.org te permite obtener la información que quieras sobre la Unión Europea. Es tan fácil como hacer una pregunta.

    +

    La página web está gestionada por dos organizaciones no gubernamentales sin ánimo de lucro: Access Info Europe y mySociety. Por lo tanto, esta no es una página web oficial de la UE.

    + +

    ¿Entonces, tengo derecho a solicitar documentos a la UE?

    +

    Todos los ciudadanos europeos y los residentes en la UE tienen el derecho a solicitar documentos a la Unión Europea. Es un derecho que se encuentra en los Tratados de la UE.

    +

    Todas las personas jurídicas (por ejemplo las empresas o las asociaciones) domiciliadas en la Unión Europea también pueden hacer solicitudes.

    +

    Las personas que sean ciudadanos de cualquier otro Estado también pueden preguntar, y normalmente recibirán una respuesta. Algunas instituciones de la UE podrían pedir que les facilites un documento de identificación o el código postal del solicitante. Contacta con el equipo de AsktheEU.org si no eres ciudadano de la Unión Europea y necesitas ayuda al realizar una solicitud de acceso a documentos.

    +

    ¿Cuál es la ley que me otorga el derecho a solicitar documentos a la UE?

    +

    La norma que regula el derecho de acceso a los documentos en la UE es el Reglamento 1049/2001 relativo al acceso del público a los documentos del Parlamento Europeo, del Consejo y de la Comisión.

    +

    El derecho a solicitar documentos a la UE se encuentra en el Artículo 15 del Tratado de Funcionamiento de la Unión Europea y en el Artículo 42 de la Carta de Derechos Fundamentales de la Unión Europea.

    +

    Solicitar documentos a la UE es gratuito y nunca estás obligado a decir por o para qué quieres la información.

    ¿Cómo funciona?

    -

    Es muy sencillo: presentas una solicitud para la UE a través de esta página. Nosotros a continuación enviamos un correo electrónico al organismo de la UE correspondiente. Ellos tienen la obligación de responder en un plazo de 15 días laborables (3 semanas aproximadamente).

    -

    En el momento en el que obtenemos una respuesta, te la enviamos y automáticamente la publicamos en nuestro portal. Debes indicar si estás o no satisfecho con la respuesta, si necesitas mayor información o si por el contrario quieres presentar un recurso o apelación.

    -

    De esta manera, todo el mundo podrá consultar la respuesta y no tienen que formular la misma pregunta de nuevo.

    +

    La página web envía tu solicitud a un organismo de la UE. Cuando recibas respuesta por parte de dicho organismo, ésta se publicará automáticamente en la página web y recibirás una notificación en tu correo electrónico.

    +

    Cada mensaje que envíes o recibas a través de AsktheEU.org se hará público en la página web, para que otros usuarios puedan consultar la información que has recibido.

    +

    El reglamento establece un plazo de 15 días laborables (unas 3 semanas naturales) para que recibas la información. Si el plazo termina sin que recibas una respuesta enviaremos un recordatorio automático a dicho organismo de la UE. Tú también recibirás un recordatorio.

    + +

    Cómo mandar tu solicitud en 4 sencillos pasos:

    +
  • 1. Regístrate en la página web.
    • +
  • 2. Identifica el organismo al que quieres enviar la solicitud.
    • +
  • 3. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón “enviar”.
    • +
  • 4. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un “acuse de recibo”, y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.
    • + +

    ¿Qué debería decir en mi solicitud?

    +

    Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

    +

    Recuerda: Nunca estás obligado a explicar el motivo de tu solicitud.

    +

    Contacta con el equipo de AsktheEU.org de Access Info Europe si no estás seguro de qué decir en tu solicitud. +Te rogamos que realices tus solicitudes con un lenguaje cortés y respetuoso – si encontramos una solicitud cuyo lenguaje es inapropiado, ofensivo, o difamatorio, nos reservamos el derecho de retirarla de AsktheEU.org.

    + +

    ¿Puedo solicitar información sobre mí mismo?

    +

    No deberías usar AsktheEU.org para acceder a tu información personal. Para solicitudes sobre datos personales existen las Normas de Protección de Datos de la UE. Haz clic aquí para obtener más información.

    +

    ¿Puedo solicitar Información sobre el Medio Ambiente?

    +

    Sí, puedes usar AsktheEU.org para solicitar información sobre el medio ambiente. Si lo haces, por favor incluye en tu solicitud que además de basarte en el Reglamento 1049/2001 para pedir dicha información, te apoyas también en la Directiva de Aarhus relativa al acceso del público a la información medioambiental (Directiva 2003/4/EC).

    + +

    ¿Qué idioma puedo utilizar para realizar mi solicitud?

    +

    AsktheEU.org está disponible en inglés, francés, alemán y español.

    +

    Tienes derecho a preguntar en cualquiera de los 24 idiomas oficiales y de trabajo de la UE: búlgaro, croata, checo, danés, neerlandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    +

    En teoría, la UE debería responderte en el idioma en el que realizaste tu solicitud, pero en realidad hay muchos documentos que no existen en todos los idiomas. Aun así, merece la pena intentarlo. Si necesitas ayuda, contacta con el equipo de AsktheEU.org

    + +

    ¿Qué debo hacer si un organismo de la UE me pide mi dirección postal o un documento de identificación?

    +

    Algunos organismos de la UE pueden pedirte tu dirección postal o una copia de tu documento de identidad.

    +

    Aunque estamos en contra de esta práctica, los organismos tienen el derecho a hacerlo. Háznoslo saber si te lo solicitan. Podemos ocultar tu dirección postal una vez que la hayas enviado.

    +

    También podemos proporcionarte el email adecuado del organismo al que mandar tu documento de identificación.

    + +

    ¿Mi información personal será pública?

    +

    Tu nombre será público, vinculado a tu solicitud. Nunca le daremos tu email personal a nadie. Para saber más, lee en este enlace nuestra política de privacidad completa LINK – ¡Está en un lenguaje sencillo!

    +

    Para prevenir spam, emails y números de teléfono se retiran automáticamente de las respuestas a solicitudes. +Si necesitas acceder a alguna de esta información automáticamente censurada, te rogamos que contactes con nosotros.

    +

    Por motivos técnicos, no siempre podemos retirar de forma automática emails y números de teléfono de archivos adjuntos, como por ejemplo de PDFs escaneados. En muchas ocasiones podemos hacerlo de forma manual si contactas con nosotros.

    + +

    ¿Qué pasa si no estoy satisfecho con la respuesta recibida o me niegan acceso a los documentos?

    +

    Si no estás satisfecho con la respuesta, o si te es denegado el acceso a los documentos, tienes derecho a reclamar. +Puedes recurrir la decisión a través de esta página web. Los recursos a la UE se llaman “solicitudes confirmatorias”. Simplemente pulsa en el botón que dice “Solicita un recurso interno”.

    +

    Para que la reclamación sea válida, debes realizarla dentro del plazo de 15 días laborables (aproximadamente 3 semanas naturales) desde el momento en el que se te haya notificado la denegación de la información. El organismo de la UE tiene entonces un plazo de otros 15 días para responder a tu reclamación.

    +

    Si sigues sin estar satisfecho, puedes recurrir al Defensor del Pueblo Europeo.

    +

    Otra opción es recurrir en el Tribunal de Justicia de la Unión Europea. Si decides hacer esto, necesitarás la asistencia de un abogado.

    +

    Si quieres recurrir pero no estás seguro de cómo hacerlo, contacta con el equipo de AsktheEU.org y te ayudaremos.

    + +

    ¿Qué hago si no recibo respuesta?

    +

    Si no recibes una respuesta dentro de los 15 días laborables (3 semanas) estipulados, esto se conoce como “silencio administrativo” y tienes derecho a recurrir.

    +

    Antes de reclamar, puedes enviarle un recordatorio al organismo que no te ha respondido. Si después de hacerlo sigues sin recibir respuesta, entonces puedes pasar a enviar una reclamación.

    +

    Si después de enviar tu reclamación sigues sin obtener respuesta, puedes presentar una reclamación ante el Defensor del Pueblo Europeo.

    +

    Haz saber al equipo de AsktheEU.org si necesitas ayuda recurriendo un silencio administrativo.

    ¿Quién puede utilizar AsktheEU.org?

    Cualquiera de los 500 millones de personas que viven en la Unión Europea (tanto ciudadanos como residentes) tienen el derecho legalmente garantizado a solicitar información a los organismos de la UE.

    -

    La gente que vive en países no pertenecientes a la UE pueden también solicitar información (únicamente no poseen el mismo derecho de apelar al Tribunal Europeo en caso de negativa). Sin embargo, es posible presentar una reclamación al Defensor del Pueblo Europeo, puesto que en la práctica, no hace distinción entre los demandantes que son ciudadanos de la EU y los que no lo son.

    -

    Las ONG y negocios (denominados personas jurídicas) pueden también realizar solicitudes de documentación. Si estás registrado en un país de la UE tienes también el derecho a apelar al Tribunal Europeo.

    -

    Esta página puede ser especialmente interesante si trabajas en una ONG, si eres periodista, formas parte de un grupo de ciudadanos locales, eres estudiante o profesor, abogado o empresario…. O si tan sólo tienes curiosidad por conocer más a cerca de la UE y su funcionamiento. No esperes más: ¡pregunta ya!

    ¿Quién creó AsktheEU.org?

    -

    AsktheEU.org es un proyecto de la organización internacional para los derechos humanos Access Info Europe, con sede en Madrid, y desarrollado mediante software por la organización mySociety, en Londres.

    -

    Access Info Europe es una organización de derechos humanos sin ánimo de lucro registrada en España ante el Ministerio del Interior (referencia 587828) y ante el registro de Transparencia de la Unión Europea (referencia 49931835063-67).

    -

    El proyecto AsktheEU.org está apoyado por una <%= link_to 'coalición de organizaciones europeas e internacionales', help_credits_path %>.

    -

    AsktheEU.org se basa en la exitosa página británica de mySociety, WhatDoTheyKnow.com. FragdenStaat.de es una página parecida de Alemania.

    -

    En España, Access-Info Europe tiene programado el lanzamiento de TuDerechoaSaber.es con otras organizaciones de la sociedad civil y grupos de tecnología por la transparencia.

    +

    AsktheEU.org es un proyecto de Access Info Europe, una organización de derechos humanos con sede en Madrid. +Access Info Europe es una organización sin ánimo de lucro que defiende los Derechos Humanos registrada en Madrid ante el Ministerio del Interior (referencia 587828) y ante el Registro de Transparencia de la UE (referencia 49931835063-67). +Esta página web funciona gracias al software de Alavateli, desarrollado y gestionado por mySociety, que también gestiona la exitosa página WhatDoTheyKnow.com en Gran Bretaña. Actualmente, también hay otras páginas web similares alrededor del mundo. + +

    ¡Estamos aquí para ayudarte!

    +

    El equipo de AsktheEU.org forma parte del equipo de Access Info Europe, con sede en Madrid, España.

    +

    Estamos encantados de ayudarte con cualquier aspecto de tu solicitud, tanto si necesitas identificar al organismo adecuado, como si necesitas ayuda en escribirla o en mandar una reclamación.

    +

    Puedes escribirnos aquí

    -

    +

    AsktheEU.org estaba financiado por la Fundación Open Society en su primera fase de desarrollo. Todavía necesitamos más fondos y voluntarios para que siga funcionando. ¡Apóyanos!

    -

    AsktheEU.org Supporters

    +

    AsktheEU.org Supporters

    Las siguientes organizaciones forman parte del AsktheEU Advisory Group: <%= render :partial => 'help/supporters' %>

    -

    Intellectual Property

    +

    Intellectual Property

    Este sitio web forma parte del proyecto Alaveteli – un desarrollo de software libre gestionado por mySociety en colaboración con Access Info Europe y otras organizaciones de la sociedad civil. El otro contenido original del sitio web ha sido desarrollado por Access Info Europe y es público bajo licencia Creative Commons Reconocimiento-CompartirIgual 3.0 (CC-BY-SA 3.0).

    From e01b441e47eab0e175dc73d0bf129781119ab2b4 Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Tue, 19 May 2020 12:53:15 +0100 Subject: [PATCH 266/281] Create french about page --- lib/views/help/about.fr.html.erb | 165 +++++++++++++++++++++++++++++++ 1 file changed, 165 insertions(+) create mode 100644 lib/views/help/about.fr.html.erb diff --git a/lib/views/help/about.fr.html.erb b/lib/views/help/about.fr.html.erb new file mode 100644 index 0000000..02d0ce1 --- /dev/null +++ b/lib/views/help/about.fr.html.erb @@ -0,0 +1,165 @@ +<% @title = "Sur AskTheEU" %> + +
    + <%= render :partial => 'sidebar' %> +
    + +
    +

    Sur AskTheEU

    +

    Bienvenue à AsktheEU.org !

    +
    + +

    Bienvenue à AsktheEU.org

    +

    La plateforme en ligne AsktheEU.org vous permet d'obtenir les informations que vous souhaitez sur +l'Union européenne. C'est aussi simple que de poser une question.

    +

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif : Access Info +Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    + +

    Est-ce que j’ai le droit de demander documents à l’UE ?

    +

    Oui. Tous les citoyens européens et les résidents dans l’UE ont le droit de demander des documents +à l’UE. C’est un droit qui figure dans les Traités de l’Union Européenne.

    +

    Toutes les entreprises et les associations basées dans l’Union européenne peuvent également +déposer une demande.

    +

    Toute personne qui habite où provienne dehors l’Union européenne peut aussi demander, et +normalement recevra une réponse. Certaines institutions de l’UE peuvent solliciter un document +d’identification ou le code postal du demandeur. Contactez l’équipe de AsktheEU.org si vous êtes en +dehors de l’UE et vous avez besoin d’aide pour faire une demande d’accès aux documents.

    + +

    Quelle est la loi qui me donne le droit de demander des documents à l'UE?

    +

    Les normes européennes figurent dans leRèglement 1049/2001 ur l’Accès aux Documents de l’UE.

    +

    TLe droit de solliciter documents à l’UE se trouve à l’Article 15 du Traité sur le Fonctionnement de l’UE +et à l’Article 42 de la Charte des Droits Fondamentaux de l’Union européenne.

    +

    Demander des documents à l’UE est gratuit et vous n’êtes jamais obligé de dire pourquoi vous voulez +ces informations. +

    + +

    Comment cela fonctionne?

    +

    Le site web redirige votre demande vers un organisme de l’UE. Lorsque vous recevrez une réponse +de cet organisme, elle sera automatiquement publiée sur le site web.

    +

    Tous les messages envoyés et toutes les réponses reçues sont automatiquement publiées sur le site +web afin que vous et tout le monde puissiez y avoir accès.

    +

    Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez +l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un +rappel automatique à cet organisme de l’UE. Vous recevrez également un rappel.

    + +

    Comment envoyer votre demande en 4 étapes faciles à suivre :

    +
  • 1. Vous vous inscrivez sur le site.
    • +
  • 2. Vous identifiez l’organisme auquel vous souhaitez envoyer la demande.
    • +
  • 3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la +révisez, puis vous cliquez sur le bouton « envoyer ».
    • +
  • 4. Vous receverez un email lorsque l’organisme répond. Parfois, vous receverez une « accuse de +réception » d’abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une +réponse.
    • + +

    Que dois-je indiquer sur ma demande ?

    +

    Vous devez simplement demander pour les documents qui contiennent l’information que vous +deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que +vous voulez n’est pas clair, l’organisme auquel vous avez demandé l’information vous contacterá +pour clarifier les points qu’il trouve ambigus.

    +

    N’oubliez pas : vous ne pouvez jamais être obligé d’expliquer la raison de votre demande.

    +

    Contactez l’équipe de AsktheEU.org d’Access Info Europe si vous n’êtes pas sûr de ce que vous voulez +dire sur votre demande.

    +

    Veuillez formuler vos demandes dans un langage poli et respectueux - si nous constatons que le +langage est inapproprié, offensant ou diffamatoire, nous nous réservons le droit de retirer votre +demande.

    + +

    Puis-je demander des informations sur moi-même ?

    +

    Vous ne devez pas utiliser AsktheEU.org pour acceder à vos informations personnelles. Pour faire des +demandes concernant des donnés personnelles, il existe des Normes de Protection des Donnés de +l’UE. Pour en savoir plus, cliquezhereici.

    +

    Puis-je demander des informations sur l’environnement ?

    +

    Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l’environnement. Dans +l’affirmative, veuillez inclure dans votre demand qu’en plus de vous fonder sur le règlement +1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive +d’Aarhaus concernant l’accès publique à l’information en matière d’environnment (Directive +2003/4/EC).

    + +

    Who can use AsktheEU.org?

    +

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    + +

    Quelle langue est-ce que je peut utiliser pour realiser ma demande?

    +

    AsktheEU.org est disponible en anglais, français, allemande et espagnol.

    +

    ous avez le droit de poser une question dans l’une des 24 langues officielles et de travail de l’UE : +allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, +irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, +slovène, suédois et tchèque

    +

    En théorie, l’UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en +realité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand +même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

    + +

    Qu’est-ce que je dois faire si un organisme de l’UE demande ma direction +postale ou un document d’identification?

    +

    Certains organismes de l’UE peuvent vous solliciter votre adresse postal ou une copie de votre pièce +d’identité.

    +

    Meme si nous sommes contre cette pratique, certains organismes ont le droit de le faire. Faites-nous +savoir si cela vous arrive. Nous pouvons cacher votre adresse postale du site web une fois que vous +l'avez envoyée.

    +

    Nous pouvons également vous indiquer l’email approprié de l’organisme auquel vous doivez envoyer +votre pièce d’identité.

    + +

    What information about me will be public?

    +

    Votre nom será rendue publique dans le site, lié à votre demande. Nous ne donneros jamais votre +adresse email à personne. Pour en savoir plus, veuillez lire notre politique de confidentialité +complete – nous avons fait de notre mieux pour la rendre claire et compréhensible !

    +

    Pour prévenir le spam, les e-mails et les numéros de téléphone sont automatiquement supprimés +des réponses aux demandes. +Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, veuillez nous +contacter.

    + +

    Que faire si je ne suis pas satisfait de la réponse ?

    +

    Si vous n’êtes pas satisfait de la réponse ou si les documents sont refusés, vous avez le droit de faire +une réclamation.

    +

    Vous pouvez vous plaindre par ce site web. Une plainte après de l’UE s’appelle « demande +confirmative ». Vous devez simplement cliquer sur le boton « Je veux porter plainte ».

    +

    Pour que la réclamation soit valide, vous devez la présenter dans les 15 jours ouvrables (3 semaines) +suivant le refus. L'organe de l'UE dispose alors de 15 jours supplémentaires pour répondre à votre +plainte.

    +Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l’UE..

    +

    Une autre possibilité est de faire appel devant la Cour de Justice de l’Union européenne. Si vous +décidez de le faire, vous aurez besoin d’un avocat pour vous aider.

    +

    Si vous voulez faire appel mais ne savez pas comment le faire, contactez l'équipe d'AsktheEu.org et +nous vous aiderons.

    +

    Que faire si je ne reçois pas de réponse ?

    +

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d’un +« silence administratif » et vous avez le droit de porter plainte.

    + +

    Avant de faire une réclamation, vous pouvez décider d’envoyer un rappel concernant votre demande +à l’organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, +alors vous pouvez continuer à faire une réclamation.

    +

    Si, après de avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez +faire appel auprès d’Ombudsman de l’UE..

    +

    Faites-savoir à l’équipe de AsktheEU.org si vous avez besoin d’aide au moment de faire la +réclamation d’un silence administratif.

    + +

    Qui sommes-nous?

    +

    AAsktheEU.org est un projet d’Access Info Europe, une organisation de défense des droits humains +basée à Madrid. +Access Info Europe est une organisation à but non lucratif qui défend les droits humains, enregistrée +à Madrid auprès du Ministère de l’Interieur (référence 587828) et du Registre de Transparence de +l’UE (référence 49931835063-67). +Ce site fonctionne grâce au software Alavateli, développé et géré par mySociety, qui gère +également le succès du site web de la Gran Bretagne WhatDoTheyKnow.com.. Actuallement, il existe +aussi des autres sites web similaires dans le monde entier. + +

    Nous sommes ici pour vous aider!

    +

    L’équipe d’AsktheEU.org fait partie de l’équipe d’Access Info Europe, basée à Madrid, Espagne. +Nous sommes ravis de vous aider pour toute partie de votre demande, que vous ayez besoin +d'identifier l'organisme approprié, d'obtenir de l'aide pour rédiger votre demande ou d'envoyer une +plainte.

    +

    Vous pouvez nous écrire ici

    +

    Vous pouvez égalemente nous contacter vía whatsapp

    + + +

    Who is funding AsktheEU.org?

    +

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    + +

    AsktheEU.org Supporters

    +

    The following organisations form part of the AsktheEU Advisory Group: + <%= render :partial => 'help/supporters' %> +

    + +

    Intellectual Property

    +

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. +

    +
    +
    From ba9c318a361a52341063a5e7a9bbd089e467bf7d Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Tue, 19 May 2020 16:19:00 +0100 Subject: [PATCH 267/281] Update spanish officers text --- lib/views/help/officers.es.html.erb | 130 +++++++++++++++++----------- 1 file changed, 78 insertions(+), 52 deletions(-) diff --git a/lib/views/help/officers.es.html.erb b/lib/views/help/officers.es.html.erb index 6eba59b..e57e38d 100644 --- a/lib/views/help/officers.es.html.erb +++ b/lib/views/help/officers.es.html.erb @@ -1,11 +1,11 @@ -<% @title = "Información para funcionarios de la UE" %> +<% @title = "Guía de AsktheEU.org para funcionarios públicos" %> <%= render :partial => 'sidebar' %>
    -

    INFORMACIÓN PARA FUNCIONARIOS DE LA UE

    +

    Guía de AsktheEU.org para funcionarios públicos

    ¡BIENVENIDO A ASKTHEEU.ORG!

    @@ -13,62 +13,88 @@

    Proceso de las solicitudes

    Privacidad

    -

    ¿Qué es AsktheEU.org?

    - -

    He llegado a este enlace a través de una solicitud de documentos ¿de qué se trata?

    -

    AsktheEU.org es una página web gestionada por una organización no gubernamental para los derechos humanos, Access Info Europe. Ayuda a los ciudadanos de a pie a solicitar documentos e información a los organismos de la UE y a compartir las respuestas con el resto de los ciudadanos.

    -

    La solicitud que ha recibido fue enviada a través de AsktheEU.org.

    -

    Tan solo tendrá que responder a la solicitud de la misma forma que una solicitud de documentos corriente, con la única diferencia de que su respuesta se publicará automáticamente en la Red.

    -

    Si tiene dudas sobre privacidad o cualquier otro asunto, por favor lea las respuestas más abajo.

    -

    Es posible que esté interesado en leer la sección <%= link_to 'Quiénes Somos', help_about_path %> para conocer con detalle qué ayuda proporciona nuestra página desde el punto de vista de un usuario.

    -

    También puede navegar por la página para buscar el organismo para el que trabaja y comprobar el estado de cualquiera de las solicitudes realizadas a través de la página.

    -

    Por último aceptamos comentarios o ideas de los comisarios de información, por favor <%= link_to 'contacte con nosotros', help_contact_path %>.

    - -

    ¿Por qué se publican las respuestas a las solicitudes de información?

    -

    Creemos que aporta beneficios. Principalmente animará a los ciudadanos a estar más interesados y comprometidos con el trabajo de la UE.

    -

    También esperamos que de esta manera se reduzca el número de solicitudes duplicadas que puedan recibir los organismos de la UE.

    -

    Dado que las respuestas de acceso a solicitudes de documentación contienen información pública, que cualquier persona podría solicitarse desde un organismo público, no habría razón para no publicar dicha información.

    - -

    ¿Las personas que realizan solicitudes son reales?

    -

    Por supuesto. Con el fin de tener control sobre las respuestas, utilizamos direcciones de correo electrónico generadas por ordenador para cada una de las solicitudes. No obstante, antes de poder enviar una solitud, todos los usuarios se deben registrar en la página web aportando una dirección de correo que verificamos. Puedes buscar en la página una lista con las solicitudes que se han realizado.

    - -

    ¡AsktheEU.org está enviando un gran número de solicitudes!

    -

    AsktheEU.org no realiza ninguna solicitud. Enviamos las solicitudes en nombre de los usuarios, que son gente real que solicita información acerca de los temas en los que están interesados.

    +

    ¿Qué es AsktheEU.org?

    + +

    Si eres un funcionario público y has llegado a esta página siguiendo un link en un email que +has recibido, aquí encontrarás información que debes saber sobre AsktheEU.org y su + funcionamiento…

    +

    El objetivo de AsktheEU.org es el de facilitar las solicitudes de acceso a documentos por +parte de los ciudadanos europeos y residentes en la UE.

    +

    Es también una forma de asegurarnosse de que cualquier documento difundido +públicamente a un solicitante esté también disponible para el resto de ciudadanos. Con esto, +esperamos animar al público a estar más interesado y más involucrado en el trabajo de la + Unión Europea.

    +

    Si eres un funcionario público de la UE, AsktheEU.org también te facilita el trabajo, puesto +que tendrás menos probabilidades de tener que responder varias veces a solicitudes sobre el + mismo tema.

    +

    AsktheEU.org es una página web administrada por dos organizaciones no gubernamentales +sin ánimo de lucro, Access Info Europe y mySociety. La plataforma online ayuda a que +cualquier ciudadano pueda solicitar documentos e información a los distintos organismos de + la UE, y también comparte todas las respuestas recibidas con el público en general.

    + +

    Como funciona AskTheEU.org

    +

    Los solicitantes se registran en la página web de AsktheEU.org y la usan para realizar + solicitudes.

    +

    Cada solicitud genera una dirección de email única. Debes responder a ese email +para responder a la solicitud, como harías con cualquier otra solicitud de acceso a +documentos. La única diferencia es que tu respuesta se publicará automáticamente en + AsktheEU.org.

    + + + <%= link_to 'contacte con nosotros', help_contact_path %>.

    Proceso de las solicitudes

    -

    ¡Puedo ver una solicitud en AsktheEu.org, pero no recibí ningún email!

    -

    Si una petición aparece en la página web, entonces hemos intentado enviarla al órgano pertinente de la UE por email. Cualquier mensaje de fallo en la recepción aparecerá automáticamente en la página web.

    -

    Puede comprobar la dirección que estamos usando con el link “Ver dirección de e-mail” que aparece en la página del órgano de la UE.

    -

    Por favor, sea tan amable de <%= link_to 'ponerse en contacto', help_contact_path %> con nosotros si tiene una dirección mejor que podamos utilizar.

    -

    A veces las peticiones son bloqueadas por los “filtros de spam”. Para asegurarse de que esto no ocurra, pídale a sus departamentos de informática que añada cualquier email de @asktheeu.org a la “lista blanca”.

    -

    Si nos lo pide, reenviaremos cualquier solicitud y/o le daremos detalles técnicos de la entrega de manera que un departamento de informática pueda localizar lo que ha ocurrido con el mensaje.

    - -

    ¿Cómo calculan la fecha límite que aparece en la página de peticiones?

    -

    Calculamos 15 días laborales de conformidad con la Norma 1049/2001 a la cual obedecen muchas de las instituciones de la UE.

    -

    Comenzamos calculando los días desde el primer día laboral después de la recepción de la petición. Si la petición se envía en día laboral, empezamos a contar al siguiente día laboral.

    -

    Recuerde: este es el plazo máximo ya que la Norma 1049/2001 dice: La petición para acceder a un documento será atendida inmediatamente. (Artículo 7.1)

    -

    Luego dice: Se enviará un acuse de recibo al solicitante. (Artículo 7.1)

    -

    Y a continuación aparece el plazo máximo: Dentro del plazo de 15 días laborales desde la inscripción del solicitante, la institución debe tanto garantizar el acceso al documento requerido como dar acceso al mismo, de conformidad con el Artículo 10, dentro de ese periodo o, en una contestación por escrito, declarar las razones de la denegación total o parcial e informar al solicitante de su derecho a escribir una petición de confirmación de acuerdo con el párrafo 2 de este Artículo. (Artículo 7.1)

    - -

    ¿Cómo se tramitan las prórrogas?

    -

    Las prórrogas están permitidas por la ley de la UE durante un máximo de 15 días laborales adicionales:

    -

    En casos excepcionales, por ejemplo en el caso de una solicitud relativa a un documento de gran extensión o a un gran número de documentos, el límite de tiempo previsto en el párrafo 1 podría extenderse a 15 días laborales, siempre que el solicitante sea informado con anterioridad y se le den razones detalladas. (Artículo 7.3)

    -

    Tenga en cuenta que debe darse notificación al solicitante – es obligación legal enviar un breve email con una o dos frases diciendo lo que ocurre; este debe enviarse lo antes posible, no en el día 14 después de la recepción de la solicitud.

    -

    Sabemos que, a menudo, los funcionarios de la UE tienen que trabajar muy duro para responder a las solicitudes y esto se le oculta al público. Haciéndole saber al público que existen estas comunicaciones frecuentes con los solicitantes, se ayudará a todos, haciendo visible esta complejidad.

    - -

    ¿Cómo respondo a la solicitud?

    -

    Simplemente responda al email de manera normal. La solicitud se le hará llegar al solicitante y se publicará también en la página web de AsktheEU.org.

    +

    ¿Las personas que están detrás de las solicitudes son personas reales?

    +

    Sí. Cada solicitud es enviada por una persona que ha creado una cuenta en AsktheEU.org y que ha pasado por un proceso de dos fases para verificar el email +que él o ella está usando. De esta forma, protegemos AsktheEU.org del + spam.

    +

    También puedes navegar por esta página web y encontrar una lista de todas las + solicitudes que se han realizado anteriormente.

    + +

    ¿Cómo calculáis la fecha límite para resolver que aparece en la página de la solicitud?

    +

    El sistema de AsktheEU.org calcula automáticamente 15 días laborables, en línea con la + Regulación 1049/2001, aplicable a la mayoría de instituciones de la UE.

    +

    Empezamos a contar los días a partir del primer día laborable una vez que se haya +enviado la solicitud. Si la solicitud se envía en un día laborable, + empezamos a contar en el día siguiente.

    + +

    El sistema tiene en cuenta los días festivos en las instituciones de la +UE. Si tu organismo o agencia tiene festivos distintos a los +que incluye el calendario de Bruselas, te pedimos por favor que nos lo hagas constar.

    + +

    Cómo respondo a la solicitud?

    +

    Simplemente responde al email de forma normal, usando la dirección de correo que +corresponde a la solicitud. La respuesta que des se enviará al solicitante y se publicará en la + web de AsktheEU.org

    ¿Cómo puedo enviar un archivo grande que no puede ir por email?

    -

    En lugar de hacerlo por e-mail, puede responder a una petición directamente desde su navegador web, incluso subiendo un archivo. Para ello, elija “responder a una solicitud” al final de la página de solicitudes. Contacte con nosotros si continúa siendo demasiado grande (más de, por ejemplo, 50Mb).

    +

    Si tienes que enviar un archivo muy grande (de más de 50MB), te + rogamos que nos contactes y te ayudaremos a subirlo online.

    Privacidad

    -

    ¿Por qué publican los nombres de los funcionarios y el texto de los emails?

    -

    Consideramos que el trabajo de los funcionarios debe ser información pública. Únicamente eliminaremos dicha información bajo circunstancias excepcionales. Véase nuestra <%= link_to 'política para retirar datos', help_privacy_path(:anchor=>'takedown') %>.

    - -

    ¿Publican las direcciones de email o los números de teléfono móvil?

    -

    Para prevenir el spam, retiramos automáticamente la mayoría de los emails y algunos de los números de teléfono móvil de las respuestas a las peticiones. Por favor, <%= link_to 'contacte con nosotros', help_contact_path %> si hemos olvidado retirar alguna. Por razones técnicas no siempre podemos eliminarlos de los archivos adjuntos, así como de algunos documentos en PDF.

    -

    Si necesita conocer alguna de las direcciones que hayamos eliminado, por favor, <%= link_to 'póngase en contacto', help_contact_path %> con nosotros. Algunas veces, una dirección de e-mail forma parte importante de una respuesta y lo pondremos de manera oculta en una anotación.

    +

    ¿Qué información sobre los funcionarios públicos de la UE publicáis?

    +

    Publicaremos toda la información que esté incluida en la respuesta a la solicitud de acceso a +documentos.

    +

    La única excepción a esta regla es que, para prevenir el spam, emails y números de teléfono +se ocultarán automáticamente. Si necesitas +acceso a cualquiera de esta información automáticamente ocultada, te pedimos + que te pongas en <%= link_to 'contacte con nosotros', help_contact_path %>.

    +

    A parte de esta excepción, el resto de la respuesta se hará pública. La lógica que se encuentra detrás de esto es que, si un +solicitante puede recibir la información, significa que la información es pública y por lo + tanto debería de estar disponible para todo el mundo.

    +

    Esto es consistente con la jurisprudencia del Tribunal Europeo de Derechos Humanos, que +ha confirmado el vínculo intrínseco entre el derecho de acceso a la información y el derecho +a la libertad de expresión.

    + +

    ¿Qué pasa si he publicado de forma involuntaria datos personales?

    +

    Si mandas de forma inintencionada datos de carácter personal o información que no debería +ser pública, te rogamos que nos contactes inmediatamente. Ten en cuenta que la forma +más efectiva de hacer esto es por teléfono o vía email. También puedes enviar una carta +certificada, pero recuerda que puede tardar varios días en llegar a nuestra oficina en + Madrid.

    +

    Cabe la posibilidad de que te solicitemos un escrito formal confirmando la petición +de eliminar los datos personales publicados, pero si de verdad se publican de forma + accidental, lo mejor es llamar por teléfono: es más rápido y más efectivo.

    From 9277aee67bfadb86adb73ed1bcc57a2adc81ef9a Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Fri, 22 May 2020 14:40:02 +0100 Subject: [PATCH 268/281] updates to english officers page --- lib/views/help/officers.html.erb | 98 +++++++++++++++++++++++--------- 1 file changed, 70 insertions(+), 28 deletions(-) diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index 17f3f45..40236bf 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -10,24 +10,44 @@
    -

    I just got here from bottom of a documents request, what is going on?

    -

    AsktheEU.org is a website run by non-governmental organisations, Access Info Europe and mySociety. It helps ordinary members of the public make requests for documents and information to EU bodies and shares the responses with the wider public.

    -

    The request you received was made by someone using AsktheEU.org.

    -

    You can simply reply to the request as you would any other request for documents. The only difference is that your response will be automatically published on the internet via the website.

    -

    If you have privacy or other concerns, please read the answers below.

    -

    You might also like to read the <%= link_to 'About AsktheEU.org', help_about_path %> section to find out more about what the site does from the point of view of a user. -

    We welcome comments and thoughts from EU officials, so please <%= link_to 'get in touch', help_contact_path %>.

    +

    What is AskTheEU?

    +

    If you are an EU official and you reached this page following a link in an email you received, +here is some information for you about AsktheEU.org and how it works … +The goal of AsktheEU.org is to make it easier for the European public to make requests for + documents.

    +

    AskTheEU.org is also a way to ensure that any documents released into the public domain to one +requester are available to everyone. We hope that this will encourage the public to be more + interested and involved in the work of the European Union.

    +

    If you are an EU public official, AsktheEU.org also makes life easier you, because you will be +less likely to have to answer repeated requests about the same subject. +AsktheEU.org is a website run by non-governmental organisations, Access Info Europe and +mySociety. It helps ordinary members of the public make requests for documents and + information to EU bodies and shares the responses with the wider public.

    + +

    How does it work?

    +

    Requesters sign up to the AsktheEU.org website and then use it to make requests. +Each request generates a unique email. You need to answer the email for that request. Just +like you would for any other documents request. The only difference is that your response + will be automatically published on AsktheEU.org.

    + + so please <%= link_to 'get in touch', help_contact_path %>.

    + +

    Are the people making requests real people?

    +

    Yes, each request is submitted by a person who has created an account on AsktheEU.org +and who has gone through a two-step process to verify the email he or she is using. In this +way we help to protect AsktheEU.org against spammers. +You can search this site and find a list of all requests that each person has made.

    Why are you publishing responses to access to EU documents requests?

    There are many benefits to making answers to access to documents requests public, including that it will encourage the public to be more interested and involved in the work of the European Union.

    @@ -35,10 +55,14 @@

    Putting requests online permits members of the public to know about the information released and it helps them understand how the EU transparency rules work.

    Given that responses to access to documents requests contain public information, which anybody else could easily request again from the same EU body and given that the European Court of Human Rights has linked the right of access to information to the right to freedom of expression, there is no reason not to publish this information.

    -

    Are the people making requests real people?

    -

    Yes, each request is submitted by a person who has created an account on AsktheEU.org and who has gone through a two-step process to verify the email he or she is using. In this way we help to protect AsktheEU.org against spammers.

    -

    For the purposes of keeping track of responses we use computer-generated email addresses which are unique to each request.

    -

    You can search this site and find a list of all requests that each person has made.

    +

    How do I answer the request?

    +

    Just reply to the email in the normal way to the unique email address for the request. The +request will be delivered to the requester as well as being published on the AsktheEU.org + website.

    + +

    How can I send a large file, which won't go by email?

    +

    If you have a very large file to send (bigger than about 50 MB), please contact us and we will + help you upload it.

    I can see a request on AsktheEU.org, but we never got it by email!

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don’t hesitate to let us know.

    @@ -47,22 +71,40 @@

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    -

    How do you calculate the deadline shown on request pages?

    -

    The AsktheEU.org system automatically calculates 15 working days in line with Regulation 1049/2001 for most EU institutions.

    -

    We start calculating days on the first working day after the delivery of the request. If the request is sent on a working day, we start counting the next working day. We calculate the time limit to include EU institution holidays.

    +

    What do I do if I accidentally released personal data?

    +

    If you accidentally released personal data or information that should not be public, please +contact us immediately. Please note that they best way to do this is by telephone or email. +You can also send a certified letter, but please bear in mind that this can take a few days to + reach our office in Madrid.

    +

    We may ask for a formal written confirming the request to take down the data, but if there +is really an accidental release of personal data, then it is best to phone: that’s faster and +more effective.

    -

    How do I answer the request?

    -

    Just reply to the email in the normal way to the unique email address for the request. The request will be delivered to the requester as well as being published on the AsktheEU.org website.

    +

    Which information about EU public officials do you publish?

    +

    We publish all information included in responses to access to documents requests. +The one exception to that is that, to prevent spam, emails and mobile numbers are +automatically removed from responses to requests. If you need access to any of this +automatically-redacted information, please <%= link_to 'get in contact with us', help_contact_path %>. +Apart from that, all information in the answer to an access to documents request is public. +The basic principle here is that if one person can receive the information, it is public and so +is available to everyone.

    +

    This is consistent with the jurisprudence of the European Court of Human Rights which has +confirmed the intrinsic link between right of access to information to the right to freedom of expression.

    + +

    How do you calculate the deadline shown on request pages?

    +

    The AsktheEU.org system automatically calculates 15 working days in line with Regulation + 1049/2001 for most EU institutions.

    +

    We start calculating days on the first working day after the delivery of the request. If the +request is sent on a working day, we start counting the next working day. +We programme into the system the EU institutional holidays. If your EU body or agency has +different holidays from those based in Brussels, please do kindly let us know.

    -

    How can I send a large file, which won't go by email?

    -

    Instead of email, you can respond to a request directly from your web browser, including uploading a file. To do this, choose "respond to request" at the bottom of the request's page. Contact us if it is too big for even that (more than, say, 50Mb).

    + + -

    Why do you publish the names of EU public officials and the text of emails?

    -

    We consider what public officials do in the course of their employment to be public information. This includes names and job titles of those processing and responding to access to documents requests. It also includes similar information contained in documents released in response to requests.

    -

    We will only remove such names in exceptional circumstances, such as where the disclosure of a name and position of employment would substantially risk an individual's safety. If you are such an official and you wish to have your name removed for such an urgent reason, please contact us by email or telephone. This request must demonstrate that there is a risk which outweighs the public interest, and must demonstrate that efforts have been made to conceal the data in other potentially public documents. We may ask for a letter signed by a head of department and/or other justifications in order to comply with the request.

    + + -

    Do you publish email addresses or mobile phone numbers?

    -

    To prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please <%= link_to 'get in contact with us', help_contact_path %>.

    -

    For technical reasons we are not always able automatically to remove emails and phone numbers from attachments, such as scanned PDFs, although in many cases this can be done manually if you <%= link_to 'contact us', help_contact_path %>.

    +
    From cd452b73ca1f9d3caa9b7c1960d4a7f3b1ad5874 Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Fri, 22 May 2020 15:18:04 +0100 Subject: [PATCH 269/281] Create french officers page --- lib/views/help/officers.fr.html.erb | 108 ++++++++++++++++++++++++++++ 1 file changed, 108 insertions(+) create mode 100644 lib/views/help/officers.fr.html.erb diff --git a/lib/views/help/officers.fr.html.erb b/lib/views/help/officers.fr.html.erb new file mode 100644 index 0000000..0a1214e --- /dev/null +++ b/lib/views/help/officers.fr.html.erb @@ -0,0 +1,108 @@ +<% @title = "Guide de AsktheEU.org pour les fonctionnaires" %> + +<%= render :partial => 'sidebar' %> + +
    + +
    +

    Guide de AsktheEU.org pour les fonctionnaires

    +

    BIENVENUE À ASKTHEEU.ORG!

    +
    + +

    Qu'est-ce que AskTheEU?

    +

    Si vous êtes un fonctionnaire et que vous avez accédé à cette page en suivant un lien dans un +email que vous avez reçu, vous trouverez ici des informations que vous devriez savoir sur +AsktheEU.org et son fonctionnement...

    +

    Le but du site web AsktheEU.org est de permettre à tout citoyen européen de faire des +demandes d’accès aux documents des institutions publiques de l’UE.

    +

    C'est aussi un moyen de s'assurer que tout document diffusé publiquement à un demandeur +est également accessible à d'autres citoyens. Nous espérons ainsi encourager le public à +s'intéresser et à s'impliquer davantage dans le travail de l'Union européenne.

    +

    Si vous êtes fonctionnaire de l'UE, AsktheEU.org vous facilite également votre travail, car +vous aurez moins de chances de devoir répondre plusieurs fois à des demandes sur le même +sujet.

    +

    AsktheEU.org est un site web géré par deux organisations non gouvernementales à but non +lucratif, Access Info Europe et mySociety. La plate-forme en ligne aide tout citoyen à +demander des documents et des informations aux différents organes de l'UE, et partage +également toutes les réponses reçues avec le grand public.

    + +

    Comment fonctionne AsktheEU.org

    +

    Les demandeurs s'inscrivent sur le site web AsktheEU.org et l'utilisent pour faire des +demandes d’accès aux documents.

    +

    Chaque application génère un email unique. Vous devez répondre à cet email afin de +répondre à cette demande, comme vous le feriez pour toute autre demande d'accès à des +documents. La seule différence est que votre réponse sera automatiquement publiée sur +AsktheEU.org.

    + +

    Les personnes qui font des demandes sont-elles des personnes réelles ?

    +

    Oui. Avant de pouvoir envoyer une demande, chaque utilisateur doit s'inscrire sur le site +avec une adresse email unique que nous avons vérifiée dans un processus en deux étapes. +Ainsi, on protège AsktheEU.org contre les spammeurs.

    +

    Vous pouvez aussi trouver sur AsktheEU la liste de toutes les demandes faites par chaque +utilisateur.

    + +

    Why are you publishing responses to access to EU documents requests?

    +

    There are many benefits to making answers to access to documents requests public, including that it will encourage the public to be more interested and involved in the work of the European Union.

    +

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    +

    Putting requests online permits members of the public to know about the information released and it helps them understand how the EU transparency rules work.

    +

    Given that responses to access to documents requests contain public information, which anybody else could easily request again from the same EU body and given that the European Court of Human Rights has linked the right of access to information to the right to freedom of expression, there is no reason not to publish this information.

    + +

    Comment puis-je répondre à la démande ?

    +

    Répondez simplement à l'email de la manière normale, en utilisant l'adresse email qui +correspond à la demande. La réponse que vous donnerez sera envoyée au demandeur et +sera publiée sur le site AsktheEU.org.

    + +

    Comment puis-je envoyer de gros fichiers qui ne passent pas par email ?

    +

    Si vous devez envoyer un fichier trop gros qui n’est pas possible d’envoyer par email (au-delà +de 50Mb), contactez-nous.

    + +

    I can see a request on AsktheEU.org, but we never got it by email!

    +

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don’t hesitate to let us know.

    +

    You can check the address we're using with the "View email address" link which appears on the page for each EU body.

    +

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    +

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    +

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    + +

    Que faire si j’ai publié accidentalement des données personelles ?

    +

    Si vous envoyez involontairement des données personnelles ou des informations qui ne +devraient pas être publiques, veuillez nous contacter immédiatement. Veuillez noter que la +façon la plus efficace de le faire est par téléphone ou par email. Vous pouvez également +envoyer une lettre recommandée, mais n'oubliez pas que cela peut prendre plusieurs jours +pour arriver à notre bureau à Madrid.

    +

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande +d'effacement des données personnelles publiées, mais si elles sont effectivement publiées +accidentellement, il est préférable de téléphoner : c'est plus rapide et plus efficace.

    + +

    Quelles informations sur les fonctionnaires de l'UE publiez-vous ?

    +

    Nous publierons toute information incluse dans la réponse à la demande d'accès aux +documents.

    +

    La seule exception à cette règle est que, pour empêcher le spam, les adresses emails et les +numéros de téléphone seront automatiquement supprimés des réponses aux demandes. Si +vous avez besoin d'accéder à l'une de ces informations générées automatiquement, +<%= link_to 'contactez-nous.', help_contact_path %>.

    +

    Mis à part cette exception, le reste de la réponse à une demande d'accès aux documents est +rendu public. La logique sous-jacente est que, si un demandeur peut recevoir l'information, +cela signifie que l'information est publique et devrait donc être accessible à tous. +Cela est conforme à la jurisprudence de la Cour européenne des droits de l'homme, qui a +confirmé le lien intrinsèque entre le droit d'accès à l'information et le droit à la liberté +d'expression.

    + +

    Comment calculez-vous le délai pour répondre à chaque demande?

    +

    AsktheEU.org compte automatiquement 15 jours ouvrables, en confomité au reglèment +1049/2001 pour la plupart des intitutions de l’UE.

    +

    Nous commençons a compter les jours ensuite le jour où la demande est delivrée par email. +Si vous envoyez une demande dans un jour ouvrable, on commence a compter dans le +prochaine jour ouvrable.

    +

    Le système a connaissance des vacances publiques des institutions publiques de l’UE. Si +votre institution a un calendrier diffèrent à celui de Bruxelles, nous vous demandons de nous +le faire savoir.

    + + + + + + + + + +
    From f60d10b71570788c798a718da547493e3816911c Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Fri, 22 May 2020 15:19:37 +0100 Subject: [PATCH 270/281] Fixed small errors --- lib/views/help/officers.html.erb | 14 +++++++------- 1 file changed, 7 insertions(+), 7 deletions(-) diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index 40236bf..523c4d9 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -36,18 +36,18 @@ mySociety. It helps ordinary members of the public make requests for documents a information to EU bodies and shares the responses with the wider public.

    How does it work?

    -

    Requesters sign up to the AsktheEU.org website and then use it to make requests. -Each request generates a unique email. You need to answer the email for that request. Just +

    Requesters sign up to the AsktheEU.org website and then use it to make requests.

    +

    Each request generates a unique email. You need to answer the email for that request. Just like you would for any other documents request. The only difference is that your response will be automatically published on AsktheEU.org.

    - so please <%= link_to 'get in touch', help_contact_path %>.

    +

    Are the people making requests real people?

    Yes, each request is submitted by a person who has created an account on AsktheEU.org and who has gone through a two-step process to verify the email he or she is using. In this -way we help to protect AsktheEU.org against spammers. -You can search this site and find a list of all requests that each person has made.

    + way we help to protect AsktheEU.org against spammers.

    +

    You can search this site and find a list of all requests that each person has made.

    Why are you publishing responses to access to EU documents requests?

    There are many benefits to making answers to access to documents requests public, including that it will encourage the public to be more interested and involved in the work of the European Union.

    @@ -81,8 +81,8 @@ is really an accidental release of personal data, then it is best to phone: that more effective.

    Which information about EU public officials do you publish?

    -

    We publish all information included in responses to access to documents requests. -The one exception to that is that, to prevent spam, emails and mobile numbers are +

    We publish all information included in responses to access to documents requests.

    +

    The one exception to that is that, to prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please <%= link_to 'get in contact with us', help_contact_path %>. Apart from that, all information in the answer to an access to documents request is public. From eb5ae5f83a0ea4a953140805e448343f70281c9b Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Fri, 22 May 2020 16:13:53 +0100 Subject: [PATCH 271/281] added list tag --- lib/views/help/about.es.html.erb | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index e8758db..20770d9 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -37,11 +37,12 @@

    El reglamento establece un plazo de 15 días laborables (unas 3 semanas naturales) para que recibas la información. Si el plazo termina sin que recibas una respuesta enviaremos un recordatorio automático a dicho organismo de la UE. Tú también recibirás un recordatorio.

    Cómo mandar tu solicitud en 4 sencillos pasos:

    +
    • 1. Regístrate en la página web.
    • 2. Identifica el organismo al que quieres enviar la solicitud.
    • 3. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón “enviar”.
    • 4. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un “acuse de recibo”, y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.
      • - +

    ¿Qué debería decir en mi solicitud?

    Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

    Recuerda: Nunca estás obligado a explicar el motivo de tu solicitud.

    From 5b843fea3c8de2ea8913890036431456834cf087 Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Fri, 22 May 2020 16:14:25 +0100 Subject: [PATCH 272/281] added list tag --- lib/views/help/about.fr.html.erb | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/lib/views/help/about.fr.html.erb b/lib/views/help/about.fr.html.erb index 02d0ce1..dbab6d6 100644 --- a/lib/views/help/about.fr.html.erb +++ b/lib/views/help/about.fr.html.erb @@ -43,13 +43,14 @@ l'information sollicitée. Si vous ne recevez pas de réponse dans le délai lé rappel automatique à cet organisme de l’UE. Vous recevrez également un rappel.

    Comment envoyer votre demande en 4 étapes faciles à suivre :

    +
    • 1. Vous vous inscrivez sur le site.
    • 2. Vous identifiez l’organisme auquel vous souhaitez envoyer la demande.
    • 3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton « envoyer ».
    • 4. Vous receverez un email lorsque l’organisme répond. Parfois, vous receverez une « accuse de réception » d’abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une -réponse.
      • + réponse.

    Que dois-je indiquer sur ma demande ?

    Vous devez simplement demander pour les documents qui contiennent l’information que vous From 0be34ee9c0846ad8994fec0d2c8ddac8d5ba1f17 Mon Sep 17 00:00:00 2001 From: Jen Bramley Date: Fri, 22 May 2020 16:14:57 +0100 Subject: [PATCH 273/281] added list tag --- lib/views/help/about.html.erb | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index 19dc11b..fc9afde 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -38,12 +38,13 @@ bodies might ask for an ID document or postal address. Contact the AsktheEU.org reminder to the EU body. You will also get a reminder note.

    How to send your request in 4 easy steps:

    +
    • 1. You register with the website.
    • 2. You identify which body you want to send a request to.
    • 3. You fill out the request – some of the text appears automatically – preview it, and then just press “send.”
    • 4. When you get an answer, a message will come to your email. Sometimes you get an - acknowledgement first and then later, within 15 working days (3 weeks) a response.
      • + acknowledgement first and then later, within 15 working days (3 weeks) a response.

    What should I say in my request?

    Simply ask for documents containing the information that you want. Be clear and specific. Don’t From 8209345697a21a691d78b4d1ec6f15d8697c45d6 Mon Sep 17 00:00:00 2001 From: Graeme Porteous Date: Tue, 2 Jun 2020 09:58:52 +0100 Subject: [PATCH 274/281] Reformat files --- lib/views/help/about.es.html.erb | 131 ++++++---------- lib/views/help/about.fr.html.erb | 226 +++++++++------------------- lib/views/help/about.html.erb | 205 +++++++++---------------- lib/views/help/officers.es.html.erb | 104 +++---------- lib/views/help/officers.fr.html.erb | 110 +++----------- lib/views/help/officers.html.erb | 94 +++--------- lib/views/help/privacy.es.html.erb | 118 ++++----------- lib/views/help/privacy.fr.html.er | 121 --------------- lib/views/help/privacy.fr.html.erb | 44 ++++++ lib/views/help/privacy.html.erb | 89 +++-------- 10 files changed, 344 insertions(+), 898 deletions(-) delete mode 100644 lib/views/help/privacy.fr.html.er create mode 100644 lib/views/help/privacy.fr.html.erb diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index 20770d9..4ca65ba 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -1,111 +1,76 @@ <% @title = "Quiénes somos" %> - -

    <%= render :partial => 'sidebar' %> -
    - -

    QUIÉNES SOMOS

    ¡BIENVENIDO A ASKTHEEU.ORG!

    -

    Bienvenido a AsktheEU.org!

    -

    La plataforma online de AsktheEU.org te permite obtener la información que quieras sobre la Unión Europea. Es tan fácil como hacer una pregunta.

    -

    La página web está gestionada por dos organizaciones no gubernamentales sin ánimo de lucro: Access Info Europe y mySociety. Por lo tanto, esta no es una página web oficial de la UE.

    - +

    La plataforma online de AsktheEU.org te permite obtener la información que quieras sobre la Unión Europea. Es tan fácil como hacer una pregunta.

    +

    La página web está gestionada por dos organizaciones no gubernamentales sin ánimo de lucro: Access Info Europe y mySociety. Por lo tanto, esta no es una página web oficial de la UE.

    ¿Entonces, tengo derecho a solicitar documentos a la UE?

    -

    Todos los ciudadanos europeos y los residentes en la UE tienen el derecho a solicitar documentos a la Unión Europea. Es un derecho que se encuentra en los Tratados de la UE.

    -

    Todas las personas jurídicas (por ejemplo las empresas o las asociaciones) domiciliadas en la Unión Europea también pueden hacer solicitudes.

    -

    Las personas que sean ciudadanos de cualquier otro Estado también pueden preguntar, y normalmente recibirán una respuesta. Algunas instituciones de la UE podrían pedir que les facilites un documento de identificación o el código postal del solicitante. Contacta con el equipo de AsktheEU.org si no eres ciudadano de la Unión Europea y necesitas ayuda al realizar una solicitud de acceso a documentos.

    +

    Todos los ciudadanos europeos y los residentes en la UE tienen el derecho a solicitar documentos a la Unión Europea. Es un derecho que se encuentra en los Tratados de la UE.

    +

    Todas las personas jurídicas (por ejemplo las empresas o las asociaciones) domiciliadas en la Unión Europea también pueden hacer solicitudes.

    +

    Las personas que sean ciudadanos de cualquier otro Estado también pueden preguntar, y normalmente recibirán una respuesta. Algunas instituciones de la UE podrían pedir que les facilites un documento de identificación o el código postal del solicitante. Contacta con el equipo de AsktheEU.org si no eres ciudadano de la Unión Europea y necesitas ayuda al realizar una solicitud de acceso a documentos.

    ¿Cuál es la ley que me otorga el derecho a solicitar documentos a la UE?

    -

    La norma que regula el derecho de acceso a los documentos en la UE es el Reglamento 1049/2001 relativo al acceso del público a los documentos del Parlamento Europeo, del Consejo y de la Comisión.

    -

    El derecho a solicitar documentos a la UE se encuentra en el Artículo 15 del Tratado de Funcionamiento de la Unión Europea y en el Artículo 42 de la Carta de Derechos Fundamentales de la Unión Europea.

    -

    Solicitar documentos a la UE es gratuito y nunca estás obligado a decir por o para qué quieres la información.

    - +

    La norma que regula el derecho de acceso a los documentos en la UE es el Reglamento 1049/2001 relativo al acceso del público a los documentos del Parlamento Europeo, del Consejo y de la Comisión.

    +

    El derecho a solicitar documentos a la UE se encuentra en el Artículo 15 del Tratado de Funcionamiento de la Unión Europea y en el Artículo 42 de la Carta de Derechos Fundamentales de la Unión Europea.

    +

    Solicitar documentos a la UE es gratuito y nunca estás obligado a decir por o para qué quieres la información.

    ¿Cómo funciona?

    La página web envía tu solicitud a un organismo de la UE. Cuando recibas respuesta por parte de dicho organismo, ésta se publicará automáticamente en la página web y recibirás una notificación en tu correo electrónico.

    -

    Cada mensaje que envíes o recibas a través de AsktheEU.org se hará público en la página web, para que otros usuarios puedan consultar la información que has recibido.

    -

    El reglamento establece un plazo de 15 días laborables (unas 3 semanas naturales) para que recibas la información. Si el plazo termina sin que recibas una respuesta enviaremos un recordatorio automático a dicho organismo de la UE. Tú también recibirás un recordatorio.

    - +

    Cada mensaje que envíes o recibas a través de AsktheEU.org se hará público en la página web, para que otros usuarios puedan consultar la información que has recibido.

    +

    El reglamento establece un plazo de 15 días laborables (unas 3 semanas naturales) para que recibas la información. Si el plazo termina sin que recibas una respuesta enviaremos un recordatorio automático a dicho organismo de la UE. Tú también recibirás un recordatorio.

    Cómo mandar tu solicitud en 4 sencillos pasos:

    -
      -
    • 1. Regístrate en la página web.
      • -
    • 2. Identifica el organismo al que quieres enviar la solicitud.
      • -
    • 3. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón “enviar”.
      • -
    • 4. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un “acuse de recibo”, y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.
      • -
    -

    ¿Qué debería decir en mi solicitud?

    -

    Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

    -

    Recuerda: Nunca estás obligado a explicar el motivo de tu solicitud.

    -

    Contacta con el equipo de AsktheEU.org de Access Info Europe si no estás seguro de qué decir en tu solicitud. -Te rogamos que realices tus solicitudes con un lenguaje cortés y respetuoso – si encontramos una solicitud cuyo lenguaje es inapropiado, ofensivo, o difamatorio, nos reservamos el derecho de retirarla de AsktheEU.org.

    - +
      +
    • 1. Regístrate en la página web.
      • +
    • 2. Identifica el organismo al que quieres enviar la solicitud.
      • +
    • 3. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón “enviar”.
      • +
    • 4. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un “acuse de recibo”, y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.
      • +
    +

    ¿Qué debería decir en mi solicitud?

    +

    Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

    +

    Recuerda: Nunca estás obligado a explicar el motivo de tu solicitud.

    +

    Contacta con el equipo de AsktheEU.org de Access Info Europe si no estás seguro de qué decir en tu solicitud. Te rogamos que realices tus solicitudes con un lenguaje cortés y respetuoso – si encontramos una solicitud cuyo lenguaje es inapropiado, ofensivo, o difamatorio, nos reservamos el derecho de retirarla de AsktheEU.org.

    ¿Puedo solicitar información sobre mí mismo?

    -

    No deberías usar AsktheEU.org para acceder a tu información personal. Para solicitudes sobre datos personales existen las Normas de Protección de Datos de la UE. Haz clic aquí para obtener más información.

    +

    No deberías usar AsktheEU.org para acceder a tu información personal. Para solicitudes sobre datos personales existen las Normas de Protección de Datos de la UE. Haz clic aquí para obtener más información.

    ¿Puedo solicitar Información sobre el Medio Ambiente?

    -

    Sí, puedes usar AsktheEU.org para solicitar información sobre el medio ambiente. Si lo haces, por favor incluye en tu solicitud que además de basarte en el Reglamento 1049/2001 para pedir dicha información, te apoyas también en la Directiva de Aarhus relativa al acceso del público a la información medioambiental (Directiva 2003/4/EC).

    - -

    ¿Qué idioma puedo utilizar para realizar mi solicitud?

    -

    AsktheEU.org está disponible en inglés, francés, alemán y español.

    -

    Tienes derecho a preguntar en cualquiera de los 24 idiomas oficiales y de trabajo de la UE: búlgaro, croata, checo, danés, neerlandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    -

    En teoría, la UE debería responderte en el idioma en el que realizaste tu solicitud, pero en realidad hay muchos documentos que no existen en todos los idiomas. Aun así, merece la pena intentarlo. Si necesitas ayuda, contacta con el equipo de AsktheEU.org

    - -

    ¿Qué debo hacer si un organismo de la UE me pide mi dirección postal o un documento de identificación?

    -

    Algunos organismos de la UE pueden pedirte tu dirección postal o una copia de tu documento de identidad.

    -

    Aunque estamos en contra de esta práctica, los organismos tienen el derecho a hacerlo. Háznoslo saber si te lo solicitan. Podemos ocultar tu dirección postal una vez que la hayas enviado.

    -

    También podemos proporcionarte el email adecuado del organismo al que mandar tu documento de identificación.

    - +

    Sí, puedes usar AsktheEU.org para solicitar información sobre el medio ambiente. Si lo haces, por favor incluye en tu solicitud que además de basarte en el Reglamento 1049/2001 para pedir dicha información, te apoyas también en la Directiva de Aarhus relativa al acceso del público a la información medioambiental (Directiva 2003/4/EC).

    +

    ¿Qué idioma puedo utilizar para realizar mi solicitud?

    +

    AsktheEU.org está disponible en inglés, francés, alemán y español.

    +

    Tienes derecho a preguntar en cualquiera de los 24 idiomas oficiales y de trabajo de la UE: búlgaro, croata, checo, danés, neerlandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    +

    En teoría, la UE debería responderte en el idioma en el que realizaste tu solicitud, pero en realidad hay muchos documentos que no existen en todos los idiomas. Aun así, merece la pena intentarlo. Si necesitas ayuda, contacta con el equipo de AsktheEU.org

    +

    ¿Qué debo hacer si un organismo de la UE me pide mi dirección postal o un documento de identificación?

    +

    Algunos organismos de la UE pueden pedirte tu dirección postal o una copia de tu documento de identidad.

    +

    Aunque estamos en contra de esta práctica, los organismos tienen el derecho a hacerlo. Háznoslo saber si te lo solicitan. Podemos ocultar tu dirección postal una vez que la hayas enviado.

    +

    También podemos proporcionarte el email adecuado del organismo al que mandar tu documento de identificación.

    ¿Mi información personal será pública?

    -

    Tu nombre será público, vinculado a tu solicitud. Nunca le daremos tu email personal a nadie. Para saber más, lee en este enlace nuestra política de privacidad completa LINK – ¡Está en un lenguaje sencillo!

    -

    Para prevenir spam, emails y números de teléfono se retiran automáticamente de las respuestas a solicitudes. -Si necesitas acceder a alguna de esta información automáticamente censurada, te rogamos que contactes con nosotros.

    -

    Por motivos técnicos, no siempre podemos retirar de forma automática emails y números de teléfono de archivos adjuntos, como por ejemplo de PDFs escaneados. En muchas ocasiones podemos hacerlo de forma manual si contactas con nosotros.

    - -

    ¿Qué pasa si no estoy satisfecho con la respuesta recibida o me niegan acceso a los documentos?

    -

    Si no estás satisfecho con la respuesta, o si te es denegado el acceso a los documentos, tienes derecho a reclamar. -Puedes recurrir la decisión a través de esta página web. Los recursos a la UE se llaman “solicitudes confirmatorias”. Simplemente pulsa en el botón que dice “Solicita un recurso interno”.

    -

    Para que la reclamación sea válida, debes realizarla dentro del plazo de 15 días laborables (aproximadamente 3 semanas naturales) desde el momento en el que se te haya notificado la denegación de la información. El organismo de la UE tiene entonces un plazo de otros 15 días para responder a tu reclamación.

    -

    Si sigues sin estar satisfecho, puedes recurrir al Defensor del Pueblo Europeo.

    -

    Otra opción es recurrir en el Tribunal de Justicia de la Unión Europea. Si decides hacer esto, necesitarás la asistencia de un abogado.

    -

    Si quieres recurrir pero no estás seguro de cómo hacerlo, contacta con el equipo de AsktheEU.org y te ayudaremos.

    - +

    Tu nombre será público, vinculado a tu solicitud. Nunca le daremos tu email personal a nadie. Para saber más, lee en este enlace nuestra política de privacidad completa LINK – ¡Está en un lenguaje sencillo!

    +

    Para prevenir spam, emails y números de teléfono se retiran automáticamente de las respuestas a solicitudes. Si necesitas acceder a alguna de esta información automáticamente censurada, te rogamos que contactes con nosotros.

    +

    Por motivos técnicos, no siempre podemos retirar de forma automática emails y números de teléfono de archivos adjuntos, como por ejemplo de PDFs escaneados. En muchas ocasiones podemos hacerlo de forma manual si contactas con nosotros.

    +

    ¿Qué pasa si no estoy satisfecho con la respuesta recibida o me niegan acceso a los documentos?

    +

    Si no estás satisfecho con la respuesta, o si te es denegado el acceso a los documentos, tienes derecho a reclamar. Puedes recurrir la decisión a través de esta página web. Los recursos a la UE se llaman “solicitudes confirmatorias”. Simplemente pulsa en el botón que dice “Solicita un recurso interno”.

    +

    Para que la reclamación sea válida, debes realizarla dentro del plazo de 15 días laborables (aproximadamente 3 semanas naturales) desde el momento en el que se te haya notificado la denegación de la información. El organismo de la UE tiene entonces un plazo de otros 15 días para responder a tu reclamación.

    +

    Si sigues sin estar satisfecho, puedes recurrir al Defensor del Pueblo Europeo.

    +

    Otra opción es recurrir en el Tribunal de Justicia de la Unión Europea. Si decides hacer esto, necesitarás la asistencia de un abogado.

    +

    Si quieres recurrir pero no estás seguro de cómo hacerlo, contacta con el equipo de AsktheEU.org y te ayudaremos.

    ¿Qué hago si no recibo respuesta?

    -

    Si no recibes una respuesta dentro de los 15 días laborables (3 semanas) estipulados, esto se conoce como “silencio administrativo” y tienes derecho a recurrir.

    -

    Antes de reclamar, puedes enviarle un recordatorio al organismo que no te ha respondido. Si después de hacerlo sigues sin recibir respuesta, entonces puedes pasar a enviar una reclamación.

    -

    Si después de enviar tu reclamación sigues sin obtener respuesta, puedes presentar una reclamación ante el Defensor del Pueblo Europeo.

    -

    Haz saber al equipo de AsktheEU.org si necesitas ayuda recurriendo un silencio administrativo.

    - +

    Si no recibes una respuesta dentro de los 15 días laborables (3 semanas) estipulados, esto se conoce como “silencio administrativo” y tienes derecho a recurrir.

    +

    Antes de reclamar, puedes enviarle un recordatorio al organismo que no te ha respondido. Si después de hacerlo sigues sin recibir respuesta, entonces puedes pasar a enviar una reclamación.

    +

    Si después de enviar tu reclamación sigues sin obtener respuesta, puedes presentar una reclamación ante el Defensor del Pueblo Europeo.

    +

    Haz saber al equipo de AsktheEU.org si necesitas ayuda recurriendo un silencio administrativo.

    ¿Quién puede utilizar AsktheEU.org?

    Cualquiera de los 500 millones de personas que viven en la Unión Europea (tanto ciudadanos como residentes) tienen el derecho legalmente garantizado a solicitar información a los organismos de la UE.

    -

    ¿Quién creó AsktheEU.org?

    -

    AsktheEU.org es un proyecto de Access Info Europe, una organización de derechos humanos con sede en Madrid. -Access Info Europe es una organización sin ánimo de lucro que defiende los Derechos Humanos registrada en Madrid ante el Ministerio del Interior (referencia 587828) y ante el Registro de Transparencia de la UE (referencia 49931835063-67). -Esta página web funciona gracias al software de Alavateli, desarrollado y gestionado por mySociety, que también gestiona la exitosa página WhatDoTheyKnow.com en Gran Bretaña. Actualmente, también hay otras páginas web similares alrededor del mundo. - +

    AsktheEU.org es un proyecto de Access Info Europe, una organización de derechos humanos con sede en Madrid. Access Info Europe es una organización sin ánimo de lucro que defiende los Derechos Humanos registrada en Madrid ante el Ministerio del Interior (referencia 587828) y ante el Registro de Transparencia de la UE (referencia 49931835063-67). Esta página web funciona gracias al software de Alavateli, desarrollado y gestionado por mySociety, que también gestiona la exitosa página WhatDoTheyKnow.com en Gran Bretaña. Actualmente, también hay otras páginas web similares alrededor del mundo.

    ¡Estamos aquí para ayudarte!

    -

    El equipo de AsktheEU.org forma parte del equipo de Access Info Europe, con sede en Madrid, España.

    -

    Estamos encantados de ayudarte con cualquier aspecto de tu solicitud, tanto si necesitas identificar al organismo adecuado, como si necesitas ayuda en escribirla o en mandar una reclamación.

    +

    El equipo de AsktheEU.org forma parte del equipo de Access Info Europe, con sede en Madrid, España.

    +

    Estamos encantados de ayudarte con cualquier aspecto de tu solicitud, tanto si necesitas identificar al organismo adecuado, como si necesitas ayuda en escribirla o en mandar una reclamación.

    Puedes escribirnos aquí

    -

    AsktheEU.org estaba financiado por la Fundación Open Society en su primera fase de desarrollo. Todavía necesitamos más fondos y voluntarios para que siga funcionando. ¡Apóyanos!

    -

    AsktheEU.org Supporters

    -

    Las siguientes organizaciones forman parte del AsktheEU Advisory Group: - <%= render :partial => 'help/supporters' %> -

    - +

    Las siguientes organizaciones forman parte del AsktheEU Advisory Group: <%= render :partial => 'help/supporters' %>

    Intellectual Property

    Este sitio web forma parte del proyecto Alaveteli – un desarrollo de software libre gestionado por mySociety en colaboración con Access Info Europe y otras organizaciones de la sociedad civil. El otro contenido original del sitio web ha sido desarrollado por Access Info Europe y es público bajo licencia Creative Commons Reconocimiento-CompartirIgual 3.0 (CC-BY-SA 3.0).

    -
    +
    diff --git a/lib/views/help/about.fr.html.erb b/lib/views/help/about.fr.html.erb index dbab6d6..ffaecaa 100644 --- a/lib/views/help/about.fr.html.erb +++ b/lib/views/help/about.fr.html.erb @@ -1,166 +1,76 @@ <% @title = "Sur AskTheEU" %> - -
    - <%= render :partial => 'sidebar' %> -
    - +<%= render :partial => 'sidebar' %> +

    Sur AskTheEU

    Bienvenue à AsktheEU.org !

    - -

    Bienvenue à AsktheEU.org

    -

    La plateforme en ligne AsktheEU.org vous permet d'obtenir les informations que vous souhaitez sur -l'Union européenne. C'est aussi simple que de poser une question.

    -

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif : Access Info -Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    - -

    Est-ce que j’ai le droit de demander documents à l’UE ?

    -

    Oui. Tous les citoyens européens et les résidents dans l’UE ont le droit de demander des documents -à l’UE. C’est un droit qui figure dans les Traités de l’Union Européenne.

    -

    Toutes les entreprises et les associations basées dans l’Union européenne peuvent également -déposer une demande.

    -

    Toute personne qui habite où provienne dehors l’Union européenne peut aussi demander, et -normalement recevra une réponse. Certaines institutions de l’UE peuvent solliciter un document -d’identification ou le code postal du demandeur. Contactez l’équipe de AsktheEU.org si vous êtes en -dehors de l’UE et vous avez besoin d’aide pour faire une demande d’accès aux documents.

    - -

    Quelle est la loi qui me donne le droit de demander des documents à l'UE?

    -

    Les normes européennes figurent dans leRèglement 1049/2001 ur l’Accès aux Documents de l’UE.

    -

    TLe droit de solliciter documents à l’UE se trouve à l’Article 15 du Traité sur le Fonctionnement de l’UE -et à l’Article 42 de la Charte des Droits Fondamentaux de l’Union européenne.

    -

    Demander des documents à l’UE est gratuit et vous n’êtes jamais obligé de dire pourquoi vous voulez -ces informations. -

    - -

    Comment cela fonctionne?

    -

    Le site web redirige votre demande vers un organisme de l’UE. Lorsque vous recevrez une réponse -de cet organisme, elle sera automatiquement publiée sur le site web.

    -

    Tous les messages envoyés et toutes les réponses reçues sont automatiquement publiées sur le site -web afin que vous et tout le monde puissiez y avoir accès.

    -

    Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez -l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un -rappel automatique à cet organisme de l’UE. Vous recevrez également un rappel.

    - -

    Comment envoyer votre demande en 4 étapes faciles à suivre :

    -
      +

      Bienvenue à AsktheEU.org

      +

      La plateforme en ligne AsktheEU.org vous permet d'obtenir les informations que vous souhaitez sur l'Union européenne. C'est aussi simple que de poser une question.

      +

      Le site Web est géré par deux organisations non gouvernementales à but non lucratif : Access Info Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

      +

      Est-ce que j’ai le droit de demander documents à l’UE ?

      +

      Oui. Tous les citoyens européens et les résidents dans l’UE ont le droit de demander des documents à l’UE. C’est un droit qui figure dans les Traités de l’Union Européenne.

      +

      Toutes les entreprises et les associations basées dans l’Union européenne peuvent également déposer une demande.

      +

      Toute personne qui habite où provienne dehors l’Union européenne peut aussi demander, et normalement recevra une réponse. Certaines institutions de l’UE peuvent solliciter un document d’identification ou le code postal du demandeur. Contactez l’équipe de AsktheEU.org si vous êtes en dehors de l’UE et vous avez besoin d’aide pour faire une demande d’accès aux documents.

      +

      Quelle est la loi qui me donne le droit de demander des documents à l'UE?

      +

      Les normes européennes figurent dans leRèglement 1049/2001 ur l’Accès aux Documents de l’UE.

      +

      TLe droit de solliciter documents à l’UE se trouve à l’Article 15 du Traité sur le Fonctionnement de l’UE et à l’Article 42 de la Charte des Droits Fondamentaux de l’Union européenne.

      +

      Demander des documents à l’UE est gratuit et vous n’êtes jamais obligé de dire pourquoi vous voulez ces informations.

      +

      Comment cela fonctionne?

      +

      Le site web redirige votre demande vers un organisme de l’UE. Lorsque vous recevrez une réponse de cet organisme, elle sera automatiquement publiée sur le site web.

      +

      Tous les messages envoyés et toutes les réponses reçues sont automatiquement publiées sur le site web afin que vous et tout le monde puissiez y avoir accès.

      +

      Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un rappel automatique à cet organisme de l’UE. Vous recevrez également un rappel.

      +

      Comment envoyer votre demande en 4 étapes faciles à suivre :

      +
      • 1. Vous vous inscrivez sur le site.
      • 2. Vous identifiez l’organisme auquel vous souhaitez envoyer la demande.
        • -
      • 3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la -révisez, puis vous cliquez sur le bouton « envoyer ».
        • -
      • 4. Vous receverez un email lorsque l’organisme répond. Parfois, vous receverez une « accuse de -réception » d’abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une - réponse.
      - -

      Que dois-je indiquer sur ma demande ?

      -

      Vous devez simplement demander pour les documents qui contiennent l’information que vous -deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que -vous voulez n’est pas clair, l’organisme auquel vous avez demandé l’information vous contacterá -pour clarifier les points qu’il trouve ambigus.

      -

      N’oubliez pas : vous ne pouvez jamais être obligé d’expliquer la raison de votre demande.

      -

      Contactez l’équipe de AsktheEU.org d’Access Info Europe si vous n’êtes pas sûr de ce que vous voulez -dire sur votre demande.

      -

      Veuillez formuler vos demandes dans un langage poli et respectueux - si nous constatons que le -langage est inapproprié, offensant ou diffamatoire, nous nous réservons le droit de retirer votre -demande.

      - -

      Puis-je demander des informations sur moi-même ?

      -

      Vous ne devez pas utiliser AsktheEU.org pour acceder à vos informations personnelles. Pour faire des -demandes concernant des donnés personnelles, il existe des Normes de Protection des Donnés de -l’UE. Pour en savoir plus, cliquezhereici.

      -

      Puis-je demander des informations sur l’environnement ?

      -

      Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l’environnement. Dans -l’affirmative, veuillez inclure dans votre demand qu’en plus de vous fonder sur le règlement -1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive -d’Aarhaus concernant l’accès publique à l’information en matière d’environnment (Directive -2003/4/EC).

      - -

      Who can use AsktheEU.org?

      -

      Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

      - -

      Quelle langue est-ce que je peut utiliser pour realiser ma demande?

      -

      AsktheEU.org est disponible en anglais, français, allemande et espagnol.

      -

      ous avez le droit de poser une question dans l’une des 24 langues officielles et de travail de l’UE : -allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, -irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, -slovène, suédois et tchèque

      -

      En théorie, l’UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en -realité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand -même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

      - -

      Qu’est-ce que je dois faire si un organisme de l’UE demande ma direction -postale ou un document d’identification?

      -

      Certains organismes de l’UE peuvent vous solliciter votre adresse postal ou une copie de votre pièce -d’identité.

      -

      Meme si nous sommes contre cette pratique, certains organismes ont le droit de le faire. Faites-nous -savoir si cela vous arrive. Nous pouvons cacher votre adresse postale du site web une fois que vous -l'avez envoyée.

      -

      Nous pouvons également vous indiquer l’email approprié de l’organisme auquel vous doivez envoyer -votre pièce d’identité.

      - -

      What information about me will be public?

      -

      Votre nom será rendue publique dans le site, lié à votre demande. Nous ne donneros jamais votre -adresse email à personne. Pour en savoir plus, veuillez lire notre politique de confidentialité -complete – nous avons fait de notre mieux pour la rendre claire et compréhensible !

      -

      Pour prévenir le spam, les e-mails et les numéros de téléphone sont automatiquement supprimés -des réponses aux demandes. -Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, veuillez nous -contacter.

      - -

      Que faire si je ne suis pas satisfait de la réponse ?

      -

      Si vous n’êtes pas satisfait de la réponse ou si les documents sont refusés, vous avez le droit de faire -une réclamation.

      -

      Vous pouvez vous plaindre par ce site web. Une plainte après de l’UE s’appelle « demande -confirmative ». Vous devez simplement cliquer sur le boton « Je veux porter plainte ».

      -

      Pour que la réclamation soit valide, vous devez la présenter dans les 15 jours ouvrables (3 semaines) -suivant le refus. L'organe de l'UE dispose alors de 15 jours supplémentaires pour répondre à votre -plainte.

      -Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l’UE..

      -

      Une autre possibilité est de faire appel devant la Cour de Justice de l’Union européenne. Si vous -décidez de le faire, vous aurez besoin d’un avocat pour vous aider.

      -

      Si vous voulez faire appel mais ne savez pas comment le faire, contactez l'équipe d'AsktheEu.org et -nous vous aiderons.

      -

      Que faire si je ne reçois pas de réponse ?

      -

      Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d’un -« silence administratif » et vous avez le droit de porter plainte.

      - -

      Avant de faire une réclamation, vous pouvez décider d’envoyer un rappel concernant votre demande -à l’organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, -alors vous pouvez continuer à faire une réclamation.

      -

      Si, après de avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez -faire appel auprès d’Ombudsman de l’UE..

      -

      Faites-savoir à l’équipe de AsktheEU.org si vous avez besoin d’aide au moment de faire la -réclamation d’un silence administratif.

      - -

      Qui sommes-nous?

      -

      AAsktheEU.org est un projet d’Access Info Europe, une organisation de défense des droits humains -basée à Madrid. -Access Info Europe est une organisation à but non lucratif qui défend les droits humains, enregistrée -à Madrid auprès du Ministère de l’Interieur (référence 587828) et du Registre de Transparence de -l’UE (référence 49931835063-67). -Ce site fonctionne grâce au software Alavateli, développé et géré par mySociety, qui gère -également le succès du site web de la Gran Bretagne WhatDoTheyKnow.com.. Actuallement, il existe -aussi des autres sites web similaires dans le monde entier. - -

      Nous sommes ici pour vous aider!

      -

      L’équipe d’AsktheEU.org fait partie de l’équipe d’Access Info Europe, basée à Madrid, Espagne. -Nous sommes ravis de vous aider pour toute partie de votre demande, que vous ayez besoin -d'identifier l'organisme approprié, d'obtenir de l'aide pour rédiger votre demande ou d'envoyer une -plainte.

      -

      Vous pouvez nous écrire ici

      -

      Vous pouvez égalemente nous contacter vía whatsapp

      - - -

      Who is funding AsktheEU.org?

      -

      AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

      - -

      AsktheEU.org Supporters

      -

      The following organisations form part of the AsktheEU Advisory Group: - <%= render :partial => 'help/supporters' %> -

      - -

      Intellectual Property

      -

      This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. -

      -
    +
  • 3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton « envoyer ».
    • +
  • 4. Vous receverez un email lorsque l’organisme répond. Parfois, vous receverez une « accuse de réception » d’abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.
    • + +

    Que dois-je indiquer sur ma demande ?

    +

    Vous devez simplement demander pour les documents qui contiennent l’information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que vous voulez n’est pas clair, l’organisme auquel vous avez demandé l’information vous contacterá pour clarifier les points qu’il trouve ambigus.

    +

    N’oubliez pas : vous ne pouvez jamais être obligé d’expliquer la raison de votre demande.

    +

    Contactez l’équipe de AsktheEU.org d’Access Info Europe si vous n’êtes pas sûr de ce que vous voulez dire sur votre demande.

    +

    Veuillez formuler vos demandes dans un langage poli et respectueux - si nous constatons que le langage est inapproprié, offensant ou diffamatoire, nous nous réservons le droit de retirer votre demande.

    +

    Puis-je demander des informations sur moi-même ?

    +

    Vous ne devez pas utiliser AsktheEU.org pour acceder à vos informations personnelles. Pour faire des demandes concernant des donnés personnelles, il existe des Normes de Protection des Donnés de l’UE. Pour en savoir plus, cliquezhereici.

    +

    Puis-je demander des informations sur l’environnement ?

    +

    Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l’environnement. Dans l’affirmative, veuillez inclure dans votre demand qu’en plus de vous fonder sur le règlement 1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive d’Aarhaus concernant l’accès publique à l’information en matière d’environnment (Directive 2003/4/EC).

    +

    Who can use AsktheEU.org?

    +

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    +

    Quelle langue est-ce que je peut utiliser pour realiser ma demande?

    +

    AsktheEU.org est disponible en anglais, français, allemande et espagnol.

    +

    ous avez le droit de poser une question dans l’une des 24 langues officielles et de travail de l’UE : allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque

    +

    En théorie, l’UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en realité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

    +

    Qu’est-ce que je dois faire si un organisme de l’UE demande ma direction postale ou un document d’identification?

    +

    Certains organismes de l’UE peuvent vous solliciter votre adresse postal ou une copie de votre pièce d’identité.

    +

    Meme si nous sommes contre cette pratique, certains organismes ont le droit de le faire. Faites-nous savoir si cela vous arrive. Nous pouvons cacher votre adresse postale du site web une fois que vous l'avez envoyée.

    +

    Nous pouvons également vous indiquer l’email approprié de l’organisme auquel vous doivez envoyer votre pièce d’identité.

    +

    What information about me will be public?

    +

    Votre nom será rendue publique dans le site, lié à votre demande. Nous ne donneros jamais votre adresse email à personne. Pour en savoir plus, veuillez lire notre politique de confidentialité complete – nous avons fait de notre mieux pour la rendre claire et compréhensible !

    +

    Pour prévenir le spam, les e-mails et les numéros de téléphone sont automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, veuillez nous contacter.

    +

    Que faire si je ne suis pas satisfait de la réponse ?

    +

    Si vous n’êtes pas satisfait de la réponse ou si les documents sont refusés, vous avez le droit de faire une réclamation.

    +

    Vous pouvez vous plaindre par ce site web. Une plainte après de l’UE s’appelle « demande confirmative ». Vous devez simplement cliquer sur le boton « Je veux porter plainte ».

    +

    Pour que la réclamation soit valide, vous devez la présenter dans les 15 jours ouvrables (3 semaines) suivant le refus. L'organe de l'UE dispose alors de 15 jours supplémentaires pour répondre à votre plainte.

    +

    Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l’UE..

    +

    Une autre possibilité est de faire appel devant la Cour de Justice de l’Union européenne. Si vous décidez de le faire, vous aurez besoin d’un avocat pour vous aider.

    +

    Si vous voulez faire appel mais ne savez pas comment le faire, contactez l'équipe d'AsktheEu.org et nous vous aiderons.

    +

    Que faire si je ne reçois pas de réponse ?

    +

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d’un « silence administratif » et vous avez le droit de porter plainte.

    +

    Avant de faire une réclamation, vous pouvez décider d’envoyer un rappel concernant votre demande à l’organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, alors vous pouvez continuer à faire une réclamation.

    +

    Si, après de avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez faire appel auprès d’Ombudsman de l’UE..

    +

    Faites-savoir à l’équipe de AsktheEU.org si vous avez besoin d’aide au moment de faire la réclamation d’un silence administratif.

    +

    Qui sommes-nous?

    +

    AAsktheEU.org est un projet d’Access Info Europe, une organisation de défense des droits humains basée à Madrid. Access Info Europe est une organisation à but non lucratif qui défend les droits humains, enregistrée à Madrid auprès du Ministère de l’Interieur (référence 587828) et du Registre de Transparence de l’UE (référence 49931835063-67). Ce site fonctionne grâce au software Alavateli, développé et géré par mySociety, qui gère également le succès du site web de la Gran Bretagne WhatDoTheyKnow.com.. Actuallement, il existe aussi des autres sites web similaires dans le monde entier. +

    Nous sommes ici pour vous aider!

    +

    L’équipe d’AsktheEU.org fait partie de l’équipe d’Access Info Europe, basée à Madrid, Espagne. Nous sommes ravis de vous aider pour toute partie de votre demande, que vous ayez besoin d'identifier l'organisme approprié, d'obtenir de l'aide pour rédiger votre demande ou d'envoyer une plainte.

    +

    Vous pouvez nous écrire ici

    +

    Vous pouvez égalemente nous contacter vía whatsapp

    +

    Who is funding AsktheEU.org?

    +

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    +

    AsktheEU.org Supporters

    +

    The following organisations form part of the AsktheEU Advisory Group: <%= render :partial => 'help/supporters' %>

    +

    Intellectual Property

    +

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence.

    diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index fc9afde..7797ca5 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -1,145 +1,76 @@ <% @title = "About" %> - -
    - <%= render :partial => 'sidebar' %> -
    - +<%= render :partial => 'sidebar' %> +

    ABOUT

    WELCOME TO ASKTHEEU.ORG!

    - -

    Welcome to AsktheEU.org!

    -

    The AsktheEU.org website enables you get the information you want about the European - Union. It is as easy as asking a question.

    -

    The website is run by two not-for-profit, non-governmental organisations: Access Info Europe - and mySociety. It is not an official EU website.

    - -

    So I have a right to ask the EU for documents?

    -

    All EU citizens and residents have a right to ask for EU documents. That’s a right in the EU - Treaties.

    -

    All companies and associations based in the European Union can also make requests. -Anyone else, from around the world, can ask and usually you will get an answer. Some EU -bodies might ask for an ID document or postal address. Contact the AsktheEU.org team if you - are from outside Europe and need help making a request.

    - -

    Which law gives me this right to ask for EU documents?

    -

    The EU rules are called Regulation 1049/2001 on Access to EU Documents.

    -

    The right to ask for EU documents is in Article 15 of the Treaty on the Functioning of the - European Union and Article 42 of the Charter of Fundamental Rights of the European Union.

    -

    Asking for EU documents is free of charge and you never have to say why you want the - information.

    - -

    How does it work?

    -

    The website sends your request to an EU body. When the response is received, it is - automatically published on this website and you will get a notification.

    -

    All answers are public, so that the information is shared with anyone who is interested.

    -

    If you don’t get an answer within 15 working days (3 weeks) we will send an automatic - reminder to the EU body. You will also get a reminder note.

    - -

    How to send your request in 4 easy steps:

    -
      +

      Welcome to AsktheEU.org!

      +

      The AsktheEU.org website enables you get the information you want about the European Union. It is as easy as asking a question.

      +

      The website is run by two not-for-profit, non-governmental organisations: Access Info Europe and mySociety. It is not an official EU website.

      +

      So I have a right to ask the EU for documents?

      +

      All EU citizens and residents have a right to ask for EU documents. That’s a right in the EU Treaties.

      +

      All companies and associations based in the European Union can also make requests. Anyone else, from around the world, can ask and usually you will get an answer. Some EU bodies might ask for an ID document or postal address. Contact the AsktheEU.org team if you are from outside Europe and need help making a request.

      +

      Which law gives me this right to ask for EU documents?

      +

      The EU rules are called Regulation 1049/2001 on Access to EU Documents.

      +

      The right to ask for EU documents is in Article 15 of the Treaty on the Functioning of the European Union and Article 42 of the Charter of Fundamental Rights of the European Union.

      +

      Asking for EU documents is free of charge and you never have to say why you want the information.

      +

      How does it work?

      +

      The website sends your request to an EU body. When the response is received, it is automatically published on this website and you will get a notification.

      +

      All answers are public, so that the information is shared with anyone who is interested.

      +

      If you don’t get an answer within 15 working days (3 weeks) we will send an automatic reminder to the EU body. You will also get a reminder note.

      +

      How to send your request in 4 easy steps:

      +
      • 1. You register with the website.
      • 2. You identify which body you want to send a request to.
        • -
      • 3. You fill out the request – some of the text appears automatically – preview it, and then - just press “send.”
        • -
      • 4. When you get an answer, a message will come to your email. Sometimes you get an - acknowledgement first and then later, within 15 working days (3 weeks) a response.
      - -

      What should I say in my request?

      -

      Simply ask for documents containing the information that you want. Be clear and specific. Don’t -worry too much about making a perfect request: if it’s not clear, the EU body can always come - back to you for a clarification.

      -

      Remember: You never have to say why you want the information.

      -

      Contact the AsktheEU.org team at Access Info Europe if you are not sure what to say. -Please keep your language polite and respectful – if we see language that is inappropriate, - offensive, or defamatory, we reserve the right to take down your request.

      - -

      Can I ask information about myself?

      -

      You should not use AsktheEU.org to get access to personal information about yourself. -For personal data requests EU’s Data Protection rules. Click herefor more information.

      -

      Can I ask for Environmental Information?

      -

      You can use AsktheEU.org to request environmental information. If you are doing that, -please also mention in your request that, in addition to Regulation 1049/2001, you are -asking based on the Aarhus Directive on public access to environmental information - (Directive 2003/4/EC).

      - -

      Who can use AsktheEU.org?

      -

      Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

      - -

      Which language can I use to make my request?

      -

      AsktheEU.org is in English, French, German and Spanish.

      -

      You have a right to ask in any of the 24 official and working languages of the EU: Bulgarian, -Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, -Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, - Spanish, and Swedish.

      -

      In theory the EU should answer in the language in which you ask, but in reality many -documents do not exist in all languages. Still, it’s worth trying. If you need help, let the - AsktheEU.org team know.

      - -

      What do I do if an EU body asks for my address or an ID document?

      -

      Some EU bodies might ask for your postal address or a copy of your ID.

      -

      We are against this practice, but bodies have a right to do it. Let us know if this happens to you.

      -

      We can take your postal address off line by redacting it after you have sent it. - We can also help you with the right email address to send your ID document.

      - -

      What information about me will be public?

      -

      Your name will be public, linked to your request. We never give your email address to anyone. - For more, read our full privacy policy – it’s in user-friendly language!

      -

      To prevent spam, emails and mobile numbers are automatically removed from responses to -requests. -If you need access to any of this automatically-redacted information, please get in contact with - us.

      -

      For technical reasons we are not always able automatically to remove emails and phone -numbers from attachments, such as scanned PDFs, although in many cases this can be done - manually if you contact us.

      - -

      What if I am not happy with an answer or if they refuse to give me the documents?

      -

      If you are not happy with a response, or if documents are refused, you have a right to appeal. -You can appeal via this website. An appeal to the EU is call a “confirmatory application.” Just - click on the link saying “I want to appeal.”

      -

      You must send the appeal within 15 working days (3 weeks) of getting a refusal. The EU body - has another 15 working days to answer your appeal.

      -

      If you are still not happy, you can appeal to the European Ombudsman.

      -

      Another option is to appeal to the Court of Justice of the European Union. You will need a - lawyer to help you do this.

      -

      If you want to appeal but are not sure how to do it, just contact the AsktheEU.org team and we - will help you.

      -

      What do I do if I don’t get an answer?

      -

      When you don’t get an answer in 15 working days (3 weeks) this is called “administrative - silence” and you have a right to send an appeal to challenge that.

      - -

      Before you do that, you might want to send a polite reminder, and then if you still don’t get an -answer, you can send your appeal.

      -

      If after sending your appeal, there is still no answer, you can make a complaint to the European Ombudsman.

      -

      Let the AsktheEU.org team know if you need help with appealing silence.

      - -

      Who are we?

      -

      AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid.

      -

      Access Info Europe is a not-for-profit human rights organisation registered in Spain with the -Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference - 49931835063-67).

      -

      The software running this website is the Alaveteli software, developed and managed by - mySociety, which also runs the highly successful UK website WhatDoTheyKnow.com. There -are similar websites all around the world.

      - -

      We are here to help!

      -

      The AsktheEU.org team is part of Access Info Europe’s team based in Madrid, Spain.

      -

      We are happy to help you with any part of your request, whether you need help identifying the - right body, writing the request, or sending an appeal.

      -

      You can write to us on our contact page

      - - -

      Who is funding AsktheEU.org?

      -

      AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

      - -

      AsktheEU.org Supporters

      -

      The following organisations form part of the AsktheEU Advisory Group: - <%= render :partial => 'help/supporters' %> -

      - -

      Intellectual Property

      -

      This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence. -

      -
    +
  • 3. You fill out the request – some of the text appears automatically – preview it, and then just press “send.”
    • +
  • 4. When you get an answer, a message will come to your email. Sometimes you get an acknowledgement first and then later, within 15 working days (3 weeks) a response.
    • + +

    What should I say in my request?

    +

    Simply ask for documents containing the information that you want. Be clear and specific. Don’t worry too much about making a perfect request: if it’s not clear, the EU body can always come back to you for a clarification.

    +

    Remember: You never have to say why you want the information.

    +

    Contact the AsktheEU.org team at Access Info Europe if you are not sure what to say. Please keep your language polite and respectful – if we see language that is inappropriate, offensive, or defamatory, we reserve the right to take down your request.

    +

    Can I ask information about myself?

    +

    You should not use AsktheEU.org to get access to personal information about yourself. For personal data requests EU’s Data Protection rules. Click herefor more information.

    +

    Can I ask for Environmental Information?

    +

    You can use AsktheEU.org to request environmental information. If you are doing that, please also mention in your request that, in addition to Regulation 1049/2001, you are asking based on the Aarhus Directive on public access to environmental information (Directive 2003/4/EC).

    +

    Who can use AsktheEU.org?

    +

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    +

    Which language can I use to make my request?

    +

    AsktheEU.org is in English, French, German and Spanish.

    +

    You have a right to ask in any of the 24 official and working languages of the EU: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish, and Swedish.

    +

    In theory the EU should answer in the language in which you ask, but in reality many documents do not exist in all languages. Still, it’s worth trying. If you need help, let the AsktheEU.org team know.

    +

    What do I do if an EU body asks for my address or an ID document?

    +

    Some EU bodies might ask for your postal address or a copy of your ID.

    +

    We are against this practice, but bodies have a right to do it. Let us know if this happens to you.

    +

    We can take your postal address off line by redacting it after you have sent it. We can also help you with the right email address to send your ID document.

    +

    What information about me will be public?

    +

    Your name will be public, linked to your request. We never give your email address to anyone. For more, read our full privacy policy – it’s in user-friendly language!

    +

    To prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please get in contact with us.

    +

    For technical reasons we are not always able automatically to remove emails and phone numbers from attachments, such as scanned PDFs, although in many cases this can be done manually if you contact us.

    +

    What if I am not happy with an answer or if they refuse to give me the documents?

    +

    If you are not happy with a response, or if documents are refused, you have a right to appeal. You can appeal via this website. An appeal to the EU is call a “confirmatory application.” Just click on the link saying “I want to appeal.”

    +

    You must send the appeal within 15 working days (3 weeks) of getting a refusal. The EU body has another 15 working days to answer your appeal.

    +

    If you are still not happy, you can appeal to the European Ombudsman.

    +

    Another option is to appeal to the Court of Justice of the European Union. You will need a lawyer to help you do this.

    +

    If you want to appeal but are not sure how to do it, just contact the AsktheEU.org team and we will help you.

    +

    What do I do if I don’t get an answer?

    +

    When you don’t get an answer in 15 working days (3 weeks) this is called “administrative silence” and you have a right to send an appeal to challenge that.

    +

    Before you do that, you might want to send a polite reminder, and then if you still don’t get an answer, you can send your appeal.

    +

    If after sending your appeal, there is still no answer, you can make a complaint to the European Ombudsman.

    +

    Let the AsktheEU.org team know if you need help with appealing silence.

    +

    Who are we?

    +

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid.

    +

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    +

    The software running this website is the Alaveteli software, developed and managed by mySociety, which also runs the highly successful UK website WhatDoTheyKnow.com. There are similar websites all around the world.

    +

    We are here to help!

    +

    The AsktheEU.org team is part of Access Info Europe’s team based in Madrid, Spain.

    +

    We are happy to help you with any part of your request, whether you need help identifying the right body, writing the request, or sending an appeal.

    +

    You can write to us on our contact page

    +

    Who is funding AsktheEU.org?

    +

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    +

    AsktheEU.org Supporters

    +

    The following organisations form part of the AsktheEU Advisory Group: <%= render :partial => 'help/supporters' %>

    +

    Intellectual Property

    +

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence.

    diff --git a/lib/views/help/officers.es.html.erb b/lib/views/help/officers.es.html.erb index e57e38d..f98aad6 100644 --- a/lib/views/help/officers.es.html.erb +++ b/lib/views/help/officers.es.html.erb @@ -1,100 +1,42 @@ <% @title = "Guía de AsktheEU.org para funcionarios públicos" %> - <%= render :partial => 'sidebar' %> -
    -

    Guía de AsktheEU.org para funcionarios públicos

    ¡BIENVENIDO A ASKTHEEU.ORG!

    -

    ¿Qué es AsktheEU.org?

    Proceso de las solicitudes

    Privacidad

    -

    ¿Qué es AsktheEU.org?

    - -

    Si eres un funcionario público y has llegado a esta página siguiendo un link en un email que -has recibido, aquí encontrarás información que debes saber sobre AsktheEU.org y su - funcionamiento…

    -

    El objetivo de AsktheEU.org es el de facilitar las solicitudes de acceso a documentos por -parte de los ciudadanos europeos y residentes en la UE.

    -

    Es también una forma de asegurarnosse de que cualquier documento difundido -públicamente a un solicitante esté también disponible para el resto de ciudadanos. Con esto, -esperamos animar al público a estar más interesado y más involucrado en el trabajo de la - Unión Europea.

    -

    Si eres un funcionario público de la UE, AsktheEU.org también te facilita el trabajo, puesto -que tendrás menos probabilidades de tener que responder varias veces a solicitudes sobre el - mismo tema.

    -

    AsktheEU.org es una página web administrada por dos organizaciones no gubernamentales -sin ánimo de lucro, Access Info Europe y mySociety. La plataforma online ayuda a que -cualquier ciudadano pueda solicitar documentos e información a los distintos organismos de - la UE, y también comparte todas las respuestas recibidas con el público en general.

    - +

    Si eres un funcionario público y has llegado a esta página siguiendo un link en un email que has recibido, aquí encontrarás información que debes saber sobre AsktheEU.org y su funcionamiento…

    +

    El objetivo de AsktheEU.org es el de facilitar las solicitudes de acceso a documentos por parte de los ciudadanos europeos y residentes en la UE.

    +

    Es también una forma de asegurarnosse de que cualquier documento difundido públicamente a un solicitante esté también disponible para el resto de ciudadanos. Con esto, esperamos animar al público a estar más interesado y más involucrado en el trabajo de la Unión Europea.

    +

    Si eres un funcionario público de la UE, AsktheEU.org también te facilita el trabajo, puesto que tendrás menos probabilidades de tener que responder varias veces a solicitudes sobre el mismo tema.

    +

    AsktheEU.org es una página web administrada por dos organizaciones no gubernamentales sin ánimo de lucro, Access Info Europe y mySociety. La plataforma online ayuda a que cualquier ciudadano pueda solicitar documentos e información a los distintos organismos de la UE, y también comparte todas las respuestas recibidas con el público en general.

    Como funciona AskTheEU.org

    -

    Los solicitantes se registran en la página web de AsktheEU.org y la usan para realizar - solicitudes.

    -

    Cada solicitud genera una dirección de email única. Debes responder a ese email -para responder a la solicitud, como harías con cualquier otra solicitud de acceso a -documentos. La única diferencia es que tu respuesta se publicará automáticamente en - AsktheEU.org.

    - - - <%= link_to 'contacte con nosotros', help_contact_path %>.

    - +

    Los solicitantes se registran en la página web de AsktheEU.org y la usan para realizar solicitudes.

    +

    Cada solicitud genera una dirección de email única. Debes responder a ese email para responder a la solicitud, como harías con cualquier otra solicitud de acceso a documentos. La única diferencia es que tu respuesta se publicará automáticamente en AsktheEU.org.

    +

    <%= link_to 'contacte con nosotros', help_contact_path %>.

    Proceso de las solicitudes

    -

    ¿Las personas que están detrás de las solicitudes son personas reales?

    -

    Sí. Cada solicitud es enviada por una persona que ha creado una cuenta en AsktheEU.org y que ha pasado por un proceso de dos fases para verificar el email -que él o ella está usando. De esta forma, protegemos AsktheEU.org del - spam.

    -

    También puedes navegar por esta página web y encontrar una lista de todas las - solicitudes que se han realizado anteriormente.

    - +

    Sí. Cada solicitud es enviada por una persona que ha creado una cuenta en AsktheEU.org y que ha pasado por un proceso de dos fases para verificar el email que él o ella está usando. De esta forma, protegemos AsktheEU.org del spam.

    +

    También puedes navegar por esta página web y encontrar una lista de todas las solicitudes que se han realizado anteriormente.

    ¿Cómo calculáis la fecha límite para resolver que aparece en la página de la solicitud?

    -

    El sistema de AsktheEU.org calcula automáticamente 15 días laborables, en línea con la - Regulación 1049/2001, aplicable a la mayoría de instituciones de la UE.

    -

    Empezamos a contar los días a partir del primer día laborable una vez que se haya -enviado la solicitud. Si la solicitud se envía en un día laborable, - empezamos a contar en el día siguiente.

    - -

    El sistema tiene en cuenta los días festivos en las instituciones de la -UE. Si tu organismo o agencia tiene festivos distintos a los -que incluye el calendario de Bruselas, te pedimos por favor que nos lo hagas constar.

    - -

    Cómo respondo a la solicitud?

    -

    Simplemente responde al email de forma normal, usando la dirección de correo que -corresponde a la solicitud. La respuesta que des se enviará al solicitante y se publicará en la - web de AsktheEU.org

    - +

    El sistema de AsktheEU.org calcula automáticamente 15 días laborables, en línea con la Regulación 1049/2001, aplicable a la mayoría de instituciones de la UE.

    +

    Empezamos a contar los días a partir del primer día laborable una vez que se haya enviado la solicitud. Si la solicitud se envía en un día laborable, empezamos a contar en el día siguiente.

    +

    El sistema tiene en cuenta los días festivos en las instituciones de la UE. Si tu organismo o agencia tiene festivos distintos a los que incluye el calendario de Bruselas, te pedimos por favor que nos lo hagas constar.

    +

    Cómo respondo a la solicitud?

    +

    Simplemente responde al email de forma normal, usando la dirección de correo que corresponde a la solicitud. La respuesta que des se enviará al solicitante y se publicará en la web de AsktheEU.org

    ¿Cómo puedo enviar un archivo grande que no puede ir por email?

    -

    Si tienes que enviar un archivo muy grande (de más de 50MB), te - rogamos que nos contactes y te ayudaremos a subirlo online.

    - +

    Si tienes que enviar un archivo muy grande (de más de 50MB), te rogamos que nos contactes y te ayudaremos a subirlo online.

    Privacidad

    -

    ¿Qué información sobre los funcionarios públicos de la UE publicáis?

    -

    Publicaremos toda la información que esté incluida en la respuesta a la solicitud de acceso a -documentos.

    -

    La única excepción a esta regla es que, para prevenir el spam, emails y números de teléfono -se ocultarán automáticamente. Si necesitas -acceso a cualquiera de esta información automáticamente ocultada, te pedimos - que te pongas en <%= link_to 'contacte con nosotros', help_contact_path %>.

    -

    A parte de esta excepción, el resto de la respuesta se hará pública. La lógica que se encuentra detrás de esto es que, si un -solicitante puede recibir la información, significa que la información es pública y por lo - tanto debería de estar disponible para todo el mundo.

    -

    Esto es consistente con la jurisprudencia del Tribunal Europeo de Derechos Humanos, que -ha confirmado el vínculo intrínseco entre el derecho de acceso a la información y el derecho -a la libertad de expresión.

    - -

    ¿Qué pasa si he publicado de forma involuntaria datos personales?

    -

    Si mandas de forma inintencionada datos de carácter personal o información que no debería -ser pública, te rogamos que nos contactes inmediatamente. Ten en cuenta que la forma -más efectiva de hacer esto es por teléfono o vía email. También puedes enviar una carta -certificada, pero recuerda que puede tardar varios días en llegar a nuestra oficina en - Madrid.

    -

    Cabe la posibilidad de que te solicitemos un escrito formal confirmando la petición -de eliminar los datos personales publicados, pero si de verdad se publican de forma - accidental, lo mejor es llamar por teléfono: es más rápido y más efectivo.

    +

    Publicaremos toda la información que esté incluida en la respuesta a la solicitud de acceso a documentos.

    +

    La única excepción a esta regla es que, para prevenir el spam, emails y números de teléfono se ocultarán automáticamente. Si necesitas acceso a cualquiera de esta información automáticamente ocultada, te pedimos que te pongas en <%= link_to 'contacte con nosotros', help_contact_path %>.

    +

    A parte de esta excepción, el resto de la respuesta se hará pública. La lógica que se encuentra detrás de esto es que, si un solicitante puede recibir la información, significa que la información es pública y por lo tanto debería de estar disponible para todo el mundo.

    +

    Esto es consistente con la jurisprudencia del Tribunal Europeo de Derechos Humanos, que ha confirmado el vínculo intrínseco entre el derecho de acceso a la información y el derecho a la libertad de expresión.

    +

    ¿Qué pasa si he publicado de forma involuntaria datos personales?

    +

    Si mandas de forma inintencionada datos de carácter personal o información que no debería ser pública, te rogamos que nos contactes inmediatamente. Ten en cuenta que la forma más efectiva de hacer esto es por teléfono o vía email. También puedes enviar una carta certificada, pero recuerda que puede tardar varios días en llegar a nuestra oficina en Madrid.

    +

    Cabe la posibilidad de que te solicitemos un escrito formal confirmando la petición de eliminar los datos personales publicados, pero si de verdad se publican de forma accidental, lo mejor es llamar por teléfono: es más rápido y más efectivo.

    diff --git a/lib/views/help/officers.fr.html.erb b/lib/views/help/officers.fr.html.erb index 0a1214e..ada72d1 100644 --- a/lib/views/help/officers.fr.html.erb +++ b/lib/views/help/officers.fr.html.erb @@ -1,108 +1,46 @@ <% @title = "Guide de AsktheEU.org pour les fonctionnaires" %> - <%= render :partial => 'sidebar' %> -
    -

    Guide de AsktheEU.org pour les fonctionnaires

    BIENVENUE À ASKTHEEU.ORG!

    - -

    Qu'est-ce que AskTheEU?

    -

    Si vous êtes un fonctionnaire et que vous avez accédé à cette page en suivant un lien dans un -email que vous avez reçu, vous trouverez ici des informations que vous devriez savoir sur -AsktheEU.org et son fonctionnement...

    -

    Le but du site web AsktheEU.org est de permettre à tout citoyen européen de faire des -demandes d’accès aux documents des institutions publiques de l’UE.

    -

    C'est aussi un moyen de s'assurer que tout document diffusé publiquement à un demandeur -est également accessible à d'autres citoyens. Nous espérons ainsi encourager le public à -s'intéresser et à s'impliquer davantage dans le travail de l'Union européenne.

    -

    Si vous êtes fonctionnaire de l'UE, AsktheEU.org vous facilite également votre travail, car -vous aurez moins de chances de devoir répondre plusieurs fois à des demandes sur le même -sujet.

    -

    AsktheEU.org est un site web géré par deux organisations non gouvernementales à but non -lucratif, Access Info Europe et mySociety. La plate-forme en ligne aide tout citoyen à -demander des documents et des informations aux différents organes de l'UE, et partage -également toutes les réponses reçues avec le grand public.

    - +

    Qu'est-ce que AskTheEU?

    +

    Si vous êtes un fonctionnaire et que vous avez accédé à cette page en suivant un lien dans un email que vous avez reçu, vous trouverez ici des informations que vous devriez savoir sur AsktheEU.org et son fonctionnement...

    +

    Le but du site web AsktheEU.org est de permettre à tout citoyen européen de faire des demandes d’accès aux documents des institutions publiques de l’UE.

    +

    C'est aussi un moyen de s'assurer que tout document diffusé publiquement à un demandeur est également accessible à d'autres citoyens. Nous espérons ainsi encourager le public à s'intéresser et à s'impliquer davantage dans le travail de l'Union européenne.

    +

    Si vous êtes fonctionnaire de l'UE, AsktheEU.org vous facilite également votre travail, car vous aurez moins de chances de devoir répondre plusieurs fois à des demandes sur le même sujet.

    +

    AsktheEU.org est un site web géré par deux organisations non gouvernementales à but non lucratif, Access Info Europe et mySociety. La plate-forme en ligne aide tout citoyen à demander des documents et des informations aux différents organes de l'UE, et partage également toutes les réponses reçues avec le grand public.

    Comment fonctionne AsktheEU.org

    -

    Les demandeurs s'inscrivent sur le site web AsktheEU.org et l'utilisent pour faire des -demandes d’accès aux documents.

    -

    Chaque application génère un email unique. Vous devez répondre à cet email afin de -répondre à cette demande, comme vous le feriez pour toute autre demande d'accès à des -documents. La seule différence est que votre réponse sera automatiquement publiée sur -AsktheEU.org.

    - -

    Les personnes qui font des demandes sont-elles des personnes réelles ?

    -

    Oui. Avant de pouvoir envoyer une demande, chaque utilisateur doit s'inscrire sur le site -avec une adresse email unique que nous avons vérifiée dans un processus en deux étapes. -Ainsi, on protège AsktheEU.org contre les spammeurs.

    -

    Vous pouvez aussi trouver sur AsktheEU la liste de toutes les demandes faites par chaque -utilisateur.

    - +

    Les demandeurs s'inscrivent sur le site web AsktheEU.org et l'utilisent pour faire des demandes d’accès aux documents.

    +

    Chaque application génère un email unique. Vous devez répondre à cet email afin de répondre à cette demande, comme vous le feriez pour toute autre demande d'accès à des documents. La seule différence est que votre réponse sera automatiquement publiée sur AsktheEU.org.

    +

    Les personnes qui font des demandes sont-elles des personnes réelles ?

    +

    Oui. Avant de pouvoir envoyer une demande, chaque utilisateur doit s'inscrire sur le site avec une adresse email unique que nous avons vérifiée dans un processus en deux étapes. Ainsi, on protège AsktheEU.org contre les spammeurs.

    +

    Vous pouvez aussi trouver sur AsktheEU la liste de toutes les demandes faites par chaque utilisateur.

    Why are you publishing responses to access to EU documents requests?

    There are many benefits to making answers to access to documents requests public, including that it will encourage the public to be more interested and involved in the work of the European Union.

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    Putting requests online permits members of the public to know about the information released and it helps them understand how the EU transparency rules work.

    Given that responses to access to documents requests contain public information, which anybody else could easily request again from the same EU body and given that the European Court of Human Rights has linked the right of access to information to the right to freedom of expression, there is no reason not to publish this information.

    - -

    Comment puis-je répondre à la démande ?

    -

    Répondez simplement à l'email de la manière normale, en utilisant l'adresse email qui -correspond à la demande. La réponse que vous donnerez sera envoyée au demandeur et -sera publiée sur le site AsktheEU.org.

    - -

    Comment puis-je envoyer de gros fichiers qui ne passent pas par email ?

    -

    Si vous devez envoyer un fichier trop gros qui n’est pas possible d’envoyer par email (au-delà -de 50Mb), contactez-nous.

    - +

    Comment puis-je répondre à la démande ?

    +

    Répondez simplement à l'email de la manière normale, en utilisant l'adresse email qui correspond à la demande. La réponse que vous donnerez sera envoyée au demandeur et sera publiée sur le site AsktheEU.org.

    +

    Comment puis-je envoyer de gros fichiers qui ne passent pas par email ?

    +

    Si vous devez envoyer un fichier trop gros qui n’est pas possible d’envoyer par email (au-delà de 50Mb), contactez-nous.

    I can see a request on AsktheEU.org, but we never got it by email!

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don’t hesitate to let us know.

    You can check the address we're using with the "View email address" link which appears on the page for each EU body.

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    - -

    Que faire si j’ai publié accidentalement des données personelles ?

    -

    Si vous envoyez involontairement des données personnelles ou des informations qui ne -devraient pas être publiques, veuillez nous contacter immédiatement. Veuillez noter que la -façon la plus efficace de le faire est par téléphone ou par email. Vous pouvez également -envoyer une lettre recommandée, mais n'oubliez pas que cela peut prendre plusieurs jours -pour arriver à notre bureau à Madrid.

    -

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande -d'effacement des données personnelles publiées, mais si elles sont effectivement publiées -accidentellement, il est préférable de téléphoner : c'est plus rapide et plus efficace.

    - +

    Que faire si j’ai publié accidentalement des données personelles ?

    +

    Si vous envoyez involontairement des données personnelles ou des informations qui ne devraient pas être publiques, veuillez nous contacter immédiatement. Veuillez noter que la façon la plus efficace de le faire est par téléphone ou par email. Vous pouvez également envoyer une lettre recommandée, mais n'oubliez pas que cela peut prendre plusieurs jours pour arriver à notre bureau à Madrid.

    +

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande d'effacement des données personnelles publiées, mais si elles sont effectivement publiées accidentellement, il est préférable de téléphoner : c'est plus rapide et plus efficace.

    Quelles informations sur les fonctionnaires de l'UE publiez-vous ?

    -

    Nous publierons toute information incluse dans la réponse à la demande d'accès aux -documents.

    -

    La seule exception à cette règle est que, pour empêcher le spam, les adresses emails et les -numéros de téléphone seront automatiquement supprimés des réponses aux demandes. Si -vous avez besoin d'accéder à l'une de ces informations générées automatiquement, -<%= link_to 'contactez-nous.', help_contact_path %>.

    -

    Mis à part cette exception, le reste de la réponse à une demande d'accès aux documents est -rendu public. La logique sous-jacente est que, si un demandeur peut recevoir l'information, -cela signifie que l'information est publique et devrait donc être accessible à tous. -Cela est conforme à la jurisprudence de la Cour européenne des droits de l'homme, qui a -confirmé le lien intrinsèque entre le droit d'accès à l'information et le droit à la liberté -d'expression.

    - +

    Nous publierons toute information incluse dans la réponse à la demande d'accès aux documents.

    +

    La seule exception à cette règle est que, pour empêcher le spam, les adresses emails et les numéros de téléphone seront automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, <%= link_to 'contactez-nous.', help_contact_path %>.

    +

    Mis à part cette exception, le reste de la réponse à une demande d'accès aux documents est rendu public. La logique sous-jacente est que, si un demandeur peut recevoir l'information, cela signifie que l'information est publique et devrait donc être accessible à tous. Cela est conforme à la jurisprudence de la Cour européenne des droits de l'homme, qui a confirmé le lien intrinsèque entre le droit d'accès à l'information et le droit à la liberté d'expression.

    Comment calculez-vous le délai pour répondre à chaque demande?

    -

    AsktheEU.org compte automatiquement 15 jours ouvrables, en confomité au reglèment -1049/2001 pour la plupart des intitutions de l’UE.

    -

    Nous commençons a compter les jours ensuite le jour où la demande est delivrée par email. -Si vous envoyez une demande dans un jour ouvrable, on commence a compter dans le -prochaine jour ouvrable.

    -

    Le système a connaissance des vacances publiques des institutions publiques de l’UE. Si -votre institution a un calendrier diffèrent à celui de Bruxelles, nous vous demandons de nous -le faire savoir.

    - - - - - - - - - +

    AsktheEU.org compte automatiquement 15 jours ouvrables, en confomité au reglèment 1049/2001 pour la plupart des intitutions de l’UE.

    +

    Nous commençons a compter les jours ensuite le jour où la demande est delivrée par email. Si vous envoyez une demande dans un jour ouvrable, on commence a compter dans le prochaine jour ouvrable.

    +

    Le système a connaissance des vacances publiques des institutions publiques de l’UE. Si votre institution a un calendrier diffèrent à celui de Bruxelles, nous vous demandons de nous le faire savoir.

    diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index 523c4d9..04926d6 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -1,14 +1,10 @@ <% @title = "Information for EU Officials" %> - <%= render :partial => 'sidebar' %> -
    -

    INFORMATION FOR EU OFFICIALS

    WELCOME TO ASKTHEEU.ORG!

    - -

    What is AskTheEU?

    -

    If you are an EU official and you reached this page following a link in an email you received, -here is some information for you about AsktheEU.org and how it works … -The goal of AsktheEU.org is to make it easier for the European public to make requests for - documents.

    -

    AskTheEU.org is also a way to ensure that any documents released into the public domain to one -requester are available to everyone. We hope that this will encourage the public to be more - interested and involved in the work of the European Union.

    -

    If you are an EU public official, AsktheEU.org also makes life easier you, because you will be -less likely to have to answer repeated requests about the same subject. -AsktheEU.org is a website run by non-governmental organisations, Access Info Europe and -mySociety. It helps ordinary members of the public make requests for documents and - information to EU bodies and shares the responses with the wider public.

    - +

    If you are an EU official and you reached this page following a link in an email you received, here is some information for you about AsktheEU.org and how it works … The goal of AsktheEU.org is to make it easier for the European public to make requests for documents.

    +

    AskTheEU.org is also a way to ensure that any documents released into the public domain to one requester are available to everyone. We hope that this will encourage the public to be more interested and involved in the work of the European Union.

    +

    If you are an EU public official, AsktheEU.org also makes life easier you, because you will be less likely to have to answer repeated requests about the same subject. AsktheEU.org is a website run by non-governmental organisations, Access Info Europe and mySociety. It helps ordinary members of the public make requests for documents and information to EU bodies and shares the responses with the wider public.

    How does it work?

    Requesters sign up to the AsktheEU.org website and then use it to make requests.

    -

    Each request generates a unique email. You need to answer the email for that request. Just -like you would for any other documents request. The only difference is that your response - will be automatically published on AsktheEU.org.

    - - - -

    Are the people making requests real people?

    -

    Yes, each request is submitted by a person who has created an account on AsktheEU.org -and who has gone through a two-step process to verify the email he or she is using. In this - way we help to protect AsktheEU.org against spammers.

    -

    You can search this site and find a list of all requests that each person has made.

    - +

    Each request generates a unique email. You need to answer the email for that request. Just like you would for any other documents request. The only difference is that your response will be automatically published on AsktheEU.org.

    +

    Are the people making requests real people?

    +

    Yes, each request is submitted by a person who has created an account on AsktheEU.org and who has gone through a two-step process to verify the email he or she is using. In this way we help to protect AsktheEU.org against spammers.

    +

    You can search this site and find a list of all requests that each person has made.

    Why are you publishing responses to access to EU documents requests?

    There are many benefits to making answers to access to documents requests public, including that it will encourage the public to be more interested and involved in the work of the European Union.

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    Putting requests online permits members of the public to know about the information released and it helps them understand how the EU transparency rules work.

    Given that responses to access to documents requests contain public information, which anybody else could easily request again from the same EU body and given that the European Court of Human Rights has linked the right of access to information to the right to freedom of expression, there is no reason not to publish this information.

    - -

    How do I answer the request?

    -

    Just reply to the email in the normal way to the unique email address for the request. The -request will be delivered to the requester as well as being published on the AsktheEU.org - website.

    - -

    How can I send a large file, which won't go by email?

    -

    If you have a very large file to send (bigger than about 50 MB), please contact us and we will - help you upload it.

    - +

    How do I answer the request?

    +

    Just reply to the email in the normal way to the unique email address for the request. The request will be delivered to the requester as well as being published on the AsktheEU.org website.

    +

    How can I send a large file, which won't go by email?

    +

    If you have a very large file to send (bigger than about 50 MB), please contact us and we will help you upload it.

    I can see a request on AsktheEU.org, but we never got it by email!

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don’t hesitate to let us know.

    You can check the address we're using with the "View email address" link which appears on the page for each EU body.

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    - -

    What do I do if I accidentally released personal data?

    -

    If you accidentally released personal data or information that should not be public, please -contact us immediately. Please note that they best way to do this is by telephone or email. -You can also send a certified letter, but please bear in mind that this can take a few days to - reach our office in Madrid.

    -

    We may ask for a formal written confirming the request to take down the data, but if there -is really an accidental release of personal data, then it is best to phone: that’s faster and -more effective.

    - +

    What do I do if I accidentally released personal data?

    +

    If you accidentally released personal data or information that should not be public, please contact us immediately. Please note that they best way to do this is by telephone or email. You can also send a certified letter, but please bear in mind that this can take a few days to reach our office in Madrid.

    +

    We may ask for a formal written confirming the request to take down the data, but if there is really an accidental release of personal data, then it is best to phone: that’s faster and more effective.

    Which information about EU public officials do you publish?

    We publish all information included in responses to access to documents requests.

    -

    The one exception to that is that, to prevent spam, emails and mobile numbers are -automatically removed from responses to requests. If you need access to any of this -automatically-redacted information, please <%= link_to 'get in contact with us', help_contact_path %>. -Apart from that, all information in the answer to an access to documents request is public. -The basic principle here is that if one person can receive the information, it is public and so -is available to everyone.

    -

    This is consistent with the jurisprudence of the European Court of Human Rights which has -confirmed the intrinsic link between right of access to information to the right to freedom of expression.

    - +

    The one exception to that is that, to prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please <%= link_to 'get in contact with us', help_contact_path %>. Apart from that, all information in the answer to an access to documents request is public. The basic principle here is that if one person can receive the information, it is public and so is available to everyone.

    +

    This is consistent with the jurisprudence of the European Court of Human Rights which has confirmed the intrinsic link between right of access to information to the right to freedom of expression.

    How do you calculate the deadline shown on request pages?

    -

    The AsktheEU.org system automatically calculates 15 working days in line with Regulation - 1049/2001 for most EU institutions.

    -

    We start calculating days on the first working day after the delivery of the request. If the -request is sent on a working day, we start counting the next working day. -We programme into the system the EU institutional holidays. If your EU body or agency has -different holidays from those based in Brussels, please do kindly let us know.

    - - - - - - - - - +

    The AsktheEU.org system automatically calculates 15 working days in line with Regulation 1049/2001 for most EU institutions.

    +

    We start calculating days on the first working day after the delivery of the request. If the request is sent on a working day, we start counting the next working day. We programme into the system the EU institutional holidays. If your EU body or agency has different holidays from those based in Brussels, please do kindly let us know.

    diff --git a/lib/views/help/privacy.es.html.erb b/lib/views/help/privacy.es.html.erb index ec85c8e..89c45f9 100644 --- a/lib/views/help/privacy.es.html.erb +++ b/lib/views/help/privacy.es.html.erb @@ -1,108 +1,46 @@ <% @title = "Tu confidencialidad" %> - <%= render :partial => 'sidebar' %> -
    -

    TU CONFIDENCIALIDAD

    ¡BIENVENIDO A ASKTHEEU.ORG!

    - -

    En AsktheEU.org sólo será visible para el público general tu nombre, a no ser que incluyas otra - información personal en el texto de la solicitud.

    -

    Te recomendamos que no añadas ninguna otra información personal en el cuerpo de la solicitud. -Esto incluye tu número de teléfono, dirección postal, email personal u otra información - personal, además de detalles sobre tu familia o trabajo.

    -

    La plataforma de AsktheEU.org está gestionada por Access Info Europe y nos tomamos tu privacidad -en serio. Por eso cumplimos con el Reglamento General de Protección de Datos de la Unión Europea.

    - +

    En AsktheEU.org sólo será visible para el público general tu nombre, a no ser que incluyas otra información personal en el texto de la solicitud.

    +

    Te recomendamos que no añadas ninguna otra información personal en el cuerpo de la solicitud. Esto incluye tu número de teléfono, dirección postal, email personal u otra información personal, además de detalles sobre tu familia o trabajo.

    +

    La plataforma de AsktheEU.org está gestionada por Access Info Europe y nos tomamos tu privacidad en serio. Por eso cumplimos con el Reglamento General de Protección de Datos de la Unión Europea.

    ¿Qué parte de mi información personal procesáis?

    -

    Access Info tiene acceso a tu nombre completo y a tu dirección de email personal. Los usamos para -poder administrar la página web de AsktheEU.org. Nunca compartiremos tu dirección de email con - terceros sin haber recibido previo consentimiento por tu parte.

    -

    La página web de AsktheEU.org transfiere tu nombre a los organismos de la Unión Europea a los que -has enviado una solicitud de acceso a información. Si decides usar AsktheEU.org, nos estás dando tu -permiso expresamente para trasferir tu nombre a dicho organismo. También estás dando -consentimiento para que ese organismo procese tu nombre con el objetivo de responder a tu -solicitud. Esto quiere decir que tu nombre se compartirá con los funcionarios públicos de la Unión -Europea que trabajen en la búsqueda de los documentos que has solicitado y en la preparación y - firma de la respuesta que te envíen.

    -

    Es importante que sepas que dejamos claro a la UE que bajo ninguna circunstancia estás dando - permiso a la UE para que transfiera tu nombre a terceros sin tu expreso consentimiento

    - +

    Access Info tiene acceso a tu nombre completo y a tu dirección de email personal. Los usamos para poder administrar la página web de AsktheEU.org. Nunca compartiremos tu dirección de email con terceros sin haber recibido previo consentimiento por tu parte.

    +

    La página web de AsktheEU.org transfiere tu nombre a los organismos de la Unión Europea a los que has enviado una solicitud de acceso a información. Si decides usar AsktheEU.org, nos estás dando tu permiso expresamente para trasferir tu nombre a dicho organismo. También estás dando consentimiento para que ese organismo procese tu nombre con el objetivo de responder a tu solicitud. Esto quiere decir que tu nombre se compartirá con los funcionarios públicos de la Unión Europea que trabajen en la búsqueda de los documentos que has solicitado y en la preparación y firma de la respuesta que te envíen.

    +

    Es importante que sepas que dejamos claro a la UE que bajo ninguna circunstancia estás dando permiso a la UE para que transfiera tu nombre a terceros sin tu expreso consentimiento

    ¿Quién puede ver mi dirección de correo electrónico?

    -

    Tu dirección de correo electrónico no aparecerá en la página web a no ser que la incluyas en el - cuerpo de tu solicitud.

    -

    Los funcionarios públicos de la UE tampoco ven tu dirección de correo electrónico. Esto se debe a -que el sistema genera un email único para cada solicitud, y ese email no tiene nada que ver contigo o - con tu nombre.

    -

    El equipo de AsktheEU.org de Access Info Europe puede ver tu dirección de correo electrónico. Si lo -usamos, será únicamente para contactarte respecto a tu solicitud o para informarte sobre - actualizaciones del portal online de AsktheEU.org

    -

    Nunca le proporcionaremos tu dirección de correo electrónico a terceros a no ser que nos lo pidas o - que estemos legalmente obligados a hacerlo.

    - -

    Si le mandas un mensaje a otro usuario de la página web, aparecerá tu dirección de correo - electrónico en el mensaje. Te informaremos de que esto va a ocurrir de antemano.

    - +

    Tu dirección de correo electrónico no aparecerá en la página web a no ser que la incluyas en el cuerpo de tu solicitud.

    +

    Los funcionarios públicos de la UE tampoco ven tu dirección de correo electrónico. Esto se debe a que el sistema genera un email único para cada solicitud, y ese email no tiene nada que ver contigo o con tu nombre.

    +

    El equipo de AsktheEU.org de Access Info Europe puede ver tu dirección de correo electrónico. Si lo usamos, será únicamente para contactarte respecto a tu solicitud o para informarte sobre actualizaciones del portal online de AsktheEU.org

    +

    Nunca le proporcionaremos tu dirección de correo electrónico a terceros a no ser que nos lo pidas o que estemos legalmente obligados a hacerlo.

    +

    Si le mandas un mensaje a otro usuario de la página web, aparecerá tu dirección de correo electrónico en el mensaje. Te informaremos de que esto va a ocurrir de antemano.

    ¿Por qué aparecen mi nombre y mi solicitud publicados en esta página web?

    Publicamos tu solicitud en internet para que todo el mundo pueda consultar y utilizar la información que has obtenido.

    - -

    ¿Tengo que dar un nombre real?

    -

    Sí. Te pedimos que uses un nombre real. Estás ejerciendo un derecho que es en la base de una -sociedad democrática y abierta, y por lo tanto deberías ejercerlo usando tu nombre real.

    -

    Además, si quieres presentar una reclamación ante el Defensor del Pueblo Europeo o ante el Tribunal -de Justicia de la Unión Europea, tienes que haber usado tu nombre real en el momento de realizar la - solicitud de acceso a la información.

    -

    Te pedimos que tengas en cuenta que algunos de los organismos de la UE podrían pedirte que -verifiques tu dirección postal o incluso que les proporciones algún documento de identificación. - Estamos en contra de esta práctica, pero puede pasar.

    -

    Si eres periodista o una persona conocida y no quieres revelar que estás solicitando información, la -solución es que le pidas a otra persona, como a un amigo o un compañero de trabajo, que mande la - solicitud.

    -

    Si verdaderamente no encuentras una alternativa, contáctanos e intentaremos ayudarte en a enviar -la solicitud. Ten en cuenta que no tenemos suficientes recursos para hacer esto con todo el mundo.

    -

    Te pedimos que des tu nombre y apellido. Si tienes más de un nombre o apellido, puedes usar solo uno de ellos, pero lo mínimo es que al menos proporciones un nombre y un -apellido. Si vemos nombres no serios o pseudónimos muy obvios, procederemos a retirar la solitud y -contactar con el solicitante. Por favor, ¡no suplantes la identidad de otra -persona!

    - +

    Sí. Te pedimos que uses un nombre real. Estás ejerciendo un derecho que es en la base de una sociedad democrática y abierta, y por lo tanto deberías ejercerlo usando tu nombre real.

    +

    Además, si quieres presentar una reclamación ante el Defensor del Pueblo Europeo o ante el Tribunal de Justicia de la Unión Europea, tienes que haber usado tu nombre real en el momento de realizar la solicitud de acceso a la información.

    +

    Te pedimos que tengas en cuenta que algunos de los organismos de la UE podrían pedirte que verifiques tu dirección postal o incluso que les proporciones algún documento de identificación. Estamos en contra de esta práctica, pero puede pasar.

    +

    Si eres periodista o una persona conocida y no quieres revelar que estás solicitando información, la solución es que le pidas a otra persona, como a un amigo o un compañero de trabajo, que mande la solicitud.

    +

    Si verdaderamente no encuentras una alternativa, contáctanos e intentaremos ayudarte en a enviar la solicitud. Ten en cuenta que no tenemos suficientes recursos para hacer esto con todo el mundo.

    +

    Te pedimos que des tu nombre y apellido. Si tienes más de un nombre o apellido, puedes usar solo uno de ellos, pero lo mínimo es que al menos proporciones un nombre y un apellido. Si vemos nombres no serios o pseudónimos muy obvios, procederemos a retirar la solitud y contactar con el solicitante. Por favor, ¡no suplantes la identidad de otra persona!

    ¿Pueden registrar información confidencial relativa a mi persona?

    Si ves en la página alguna información de carácter confidencial relacionada contigo que te gustaría que eliminásemos u ocultásemos, háganoslo saber. Especifique exactamente de qué información se trata y por qué puede suponer un problema. Además, explique dónde aparece en el sitio web.

    Cuando se publican datos confidenciales de manera accidental solemos eliminarlos. Por lo general, se suele eliminar la información de carácter privado a petición del individuo afectado, pero si cualquier persona encuentra información confidencial le rogamos que así nos lo indique.

    Pensamos que existe un gran interés público por retener los nombres de los funcionarios o trabajadores públicos de las autoridades. Sólo eliminaremos dichos nombres en circunstancias excepcionales, por ejemplo si se revela el nombre y el puesto desempeñado y ello puede conllevar un riesgo para la seguridad de la persona. Si eres funcionario y quieres que eliminemos tu nombre con urgencia por las razones mencionadas, tienes que enviarnos una solicitud a través del responsable de tu departamento u organismo. Esta solicitud tiene que probar que constituye un riesgo que va más allá del interés público, y debe demostrar que se han tomado medidas para ocultar el nombre en la página web de la organización y otros documentos que puedan ser públicos.

    Con el resto de las solicitudes llevamos a cabo una prueba de interés público para decidir si la información debería eliminarse de acuerdo con las normas de Protección de Datos de la Unión Europea. Consideramos que la información que publicamos es de naturaleza periodística y pertenece a todos.

    - -

    ¡El organismo de la UE me ha pedido mi número de teléfono o -dirección postal!

    -

    Si un organismo de la UE te pide tu número de teléfono para tratar algún tema sobre tu -solicitud o clarificarla te recomendamos que se lo des, pero de forma -directa y no a través de la plataforma online. Si no quieres darles tu número de teléfono, puedes -decidir seguir discutiendo sobre la solicitud por email, o puedes solicitarles el número de teléfono tú - a ellos y establecer una cita para aclarar lo que haya que aclarar.

    -

    Si una autoridad pública te solicita tu dirección postal física completa, responde diciendo que -preferirías que te enviasen la información en formato electrónico. Este es un derecho que te - corresponde bajo la Regulación 1049/2001 si la información existe en ese formato.

    -

    Dicho esto, la UE podría querer enviarte una carta por correo postal además de enviártela a través de - AsktheEU.org. En estos casos, te recomendamos que proporciones tu dirección postal.

    -

    Si recibes la respuesta solo por correo postal, <%= link_to 'háznoslo saber', help_contact_path %>. Existen dos posibles soluciones. Una es -que tú amablemente escanees la respuesta y nos la mandes para que la podemospodamos subirla a -la plataforma online. La otra es que nosotros contactemos con el organismo correspondiente y les -pidamos que manden la versión digital también.

    - -

    ¿Qué pasa si quiero borrar mi nombre o borrar mi cuenta?

    -

    El equipo de AsktheEU.org puede borrar solicitudes específicas – lo que significa que la solicitud y - todas las respuestas recibidas se perderán.

    -

    El equipo de AsktheEU.org también puede borrar tu cuenta. Debes contactarnos si deseas hacer esto. -Cumpliremos siempre con la petición de eliminar tu cuenta de la forma más rápida posible. Esto -significa que intentaremos hacerlo inmediatamente o por lo menos en el mismo día en el que lo - pidas.

    -

    Una vez que tu cuenta se borre, toda la información relacionada con ella – las solicitudes y sus - respuestas – se borrará también.

    -

    No podemos simplemente borrar tu nombre y dejar las solicitudes, porque el cuerpo de las solicitud y las respuestas contienen tu nombre.

    -

    Por este motivo, te rogamos que pienses detenidamente si de verdad quieres que borremos una de -tus solicitudes o tu cuenta, dado que eso significa que toda información relacionada con ellas se -perderá también para el resto de personas. A pesar de ello, si de verdad quieres borrar tu cuenta, ¡es tu derecho!

    +

    ¡El organismo de la UE me ha pedido mi número de teléfono o dirección postal!

    +

    Si un organismo de la UE te pide tu número de teléfono para tratar algún tema sobre tu solicitud o clarificarla te recomendamos que se lo des, pero de forma directa y no a través de la plataforma online. Si no quieres darles tu número de teléfono, puedes decidir seguir discutiendo sobre la solicitud por email, o puedes solicitarles el número de teléfono tú a ellos y establecer una cita para aclarar lo que haya que aclarar.

    +

    Si una autoridad pública te solicita tu dirección postal física completa, responde diciendo que preferirías que te enviasen la información en formato electrónico. Este es un derecho que te corresponde bajo la Regulación 1049/2001 si la información existe en ese formato.

    +

    Dicho esto, la UE podría querer enviarte una carta por correo postal además de enviártela a través de AsktheEU.org. En estos casos, te recomendamos que proporciones tu dirección postal.

    +

    Si recibes la respuesta solo por correo postal, <%= link_to 'háznoslo saber', help_contact_path %>. Existen dos posibles soluciones. Una es que tú amablemente escanees la respuesta y nos la mandes para que la podemospodamos subirla a la plataforma online. La otra es que nosotros contactemos con el organismo correspondiente y les pidamos que manden la versión digital también.

    +

    ¿Qué pasa si quiero borrar mi nombre o borrar mi cuenta?

    +

    El equipo de AsktheEU.org puede borrar solicitudes específicas – lo que significa que la solicitud y todas las respuestas recibidas se perderán.

    +

    El equipo de AsktheEU.org también puede borrar tu cuenta. Debes contactarnos si deseas hacer esto. Cumpliremos siempre con la petición de eliminar tu cuenta de la forma más rápida posible. Esto significa que intentaremos hacerlo inmediatamente o por lo menos en el mismo día en el que lo pidas.

    +

    Una vez que tu cuenta se borre, toda la información relacionada con ella – las solicitudes y sus respuestas – se borrará también.

    +

    No podemos simplemente borrar tu nombre y dejar las solicitudes, porque el cuerpo de las solicitud y las respuestas contienen tu nombre.

    +

    Por este motivo, te rogamos que pienses detenidamente si de verdad quieres que borremos una de tus solicitudes o tu cuenta, dado que eso significa que toda información relacionada con ellas se perderá también para el resto de personas. A pesar de ello, si de verdad quieres borrar tu cuenta, ¡es tu derecho!

    diff --git a/lib/views/help/privacy.fr.html.er b/lib/views/help/privacy.fr.html.er deleted file mode 100644 index dc43e6f..0000000 --- a/lib/views/help/privacy.fr.html.er +++ /dev/null @@ -1,121 +0,0 @@ -<% @title = "CONFIDENTIALITÉ" %> - -<%= render :partial => 'sidebar' %> - -
    - -
    -

    CONFIDENTIALITÉ

    -

    ¡BIENVENUE A ASKTHEEU.ORG!

    -
    - -

    Sur AsktheEU.org, seulement sera visible votre nom per le grand publique, sauf si vous incluez -d'autres informations personnelles dans le corps de la demande.

    -

    Nous vous recommandons de ne pas ajouter d'autres renseignements personnels au corps de la -demande. Cela comprend le fait de ne pas ajouter votre numéro de téléphone, votre adresse postale, -votre courriel personnel ou d'autres renseignements personnels, ainsi que des détails sur votre -famille ou votre travail.

    -

    La plateforme AsktheEU.org est gérée par Access Info Europe et nous prenons votre vie privée au -sérieux. C'est pourquoi nous respectons la réglementation générale de protection des données de -l'Union européenne.

    - -

    Quelle partie de mes renseignements personnels traitez-vous ?

    -

    Access Info a accès à votre nom complet et à votre adresse e-mail personnelle. Nous les utilisons -pour administrer le site AsktheEU.org. Nous ne partagerons jamais votre adresse électronique avec -personne sans votre consentement préalable.

    -

    Le site AsktheEU.org transfère votre nom aux organes de l'Union européenne auxquels vous avez adressé une demande d'accès à l'information. Si vous décidez d'utiliser AsktheEU.org, vous nous -autorisez expressément à transférer votre nom à cet organisme. Vous consentez également à ce que -cet organisme traite votre nom afin de répondre à votre demande. Cela signifie que votre nom sera -communiqué aux fonctionnaires de l'Union européenne qui travaillent à la recherche des documents -que vous avez demandés et à la préparation et à la signature de la réponse qu'ils vous envoient.

    -

    Il est important que vous sachiez que nous indiquons clairement à l'UE qu'en aucun cas vous -autorisez l'UE à transférer votre nom à des tiers sans votre consentement explicite préalable.

    - -

    Qui peut voir mon adresse email personnel ?

    -

    Votre adresse électronique n'apparaîtra pas sur le site web à moins que vous ne l'incluiez dans le -corps de votre demande.

    -

    Les fonctionnaires de l'UE ne voient pas non plus votre adresse électronique personnelle. En effet, le -système génère un e-mail unique pour chaque demande, et cet e-mail n'a rien à voir avec vous ou -votre nom.

    -

    L'équipe AsktheEU.org d'Access Info Europe peut voir votre adresse e-mail. Si nous l'utilisons, ce ne -sera que pour vous contacter au sujet de votre demande ou pour vous informer des mises à jour du -site AsktheEU.org.

    -

    Nous ne donnerons jamais votre adresse email à des tiers, à moins que nous soyons obligés -légalement de le faire, ou si vous nous l'avez demandé.

    - -

    Si vous envoyez un message via le site à un autre utilisateur, ce dernier verra votre adresse email. Un -avertissement vous le rappellera au moment de l'envoi.

    - -

    Why is my name and my request public on this site?

    -

    We publish your name and request so that everyone can benefit from the information you've obtained.

    - - -

    Dois-je donner un vrai nom?

    -

    Oui. Nous vous demandons d'utiliser un nom réel. Vous exercez un droit qui est à la base d'une -société démocratique et ouverte et vous devriez donc l'exercer en utilisant votre vrai nom. -En plus, si vous souhaitez déposer une plainte auprès du Ombudsman europénn ou de la Cour de -justice de l’Union européenne, vous devez avoir utilisé votre vrai nom au moment de la demande -d'accès à l'information.

    -

    Veuillez noter que certains organismes de l'UE peuvent vous demander de vérifier votre adresse -postale ou même de leur fournir une pièce d'identité. Nous sommes contre cette pratique, mais cela -peut arriver.

    -

    Si vous êtes un journaliste ou une personne célèbre et que vous ne voulez pas révéler que vous -demandez des informations, la solution est de demander à quelqu'un d'autre, comme un ami ou un -collègue, d'envoyer la demande.

    -

    Si vous ne trouvez pas d’alternative, contactez-nous et nous essayerons de vous aider. Veuillez noter -que nous ne disposons pas assez de ressources pour le faire avec tout le monde.

    -

    Nous vous demandons d'indiquer vos nom et prénom. Si vous avez plus d&'un prénom ou nom de -famille, vous pouvez utiliser les autres, mais le moins que vous puissiez faire est de donner au moins -un prénom et un nom. Si nous voyons des noms non sérieux ou des pseudonymes très évidents, nous -procéderons au retrait de la demande et contacterons le demandeur pour en parler. Dans tous les -cas ne vous faites jamais passer pour quelqu'un d'autre !

    - -

    ¿Pouvez-vous retirer des renseignements personnels me -concernant?

    -

    Si un organisme de l’UE vous demande de fournir votre adresse postale et vous le faites travers la -plateforme, ou si vous fournissez involontairement d'autres informations personnelles vous -concernant (votre numéro de téléphone ou toute autre donnée personnelle), nous vous demandons -simplement de nous contacter pour les cacher de votre demande.

    -

    Veuillez noter que dans de tels cas, même si l'information n'apparaît plus sur le site web, elle aura -été envoyée à l'organisme de l'UE auquel vous avez demandé accès aux documents. Si vous êtes -préoccupé par les renseignements personnels que vous avez fournis, veuillez également nous en -informer. Nous vous aiderons à négocier avec l'organisme de l'UE auquel vous avez envoyé vos -informations personnelles pour les détruire.

    -

    Pour des raisons techniques, nous ne pouvons pas toujours supprimer automatiquement les adresses -électroniques ou les numéros de téléphone des pièces jointes, comme les fichiers PDF scannés, bien -que dans la plupart des cas nous puissions le faire manuellement si vous nous contactez.

    - -

    L'organisme européen m'a demandé mon numéro de téléphone ou -mon adresse postale !

    -

    Si un organisme de l'UE vous demande votre numéro de téléphone pour discuter ou clarifier votre -demande, nous vous recommandons de le lui donner, mais directement et non via la plate-forme en -ligne. Si vous ne voulez pas leur donner votre numéro de téléphone, vous pouvez décider de -continuer à discuter de la demande par email, ou vous pouvez leur demander le numéro de -téléphone et fixer un rendez-vous pour clarifier ce qui doit être clarifié.

    - -

    Si une autorité publique vous demande votre adresse postale physique complète, répondez en disant -que vous préférez que l'information vous soit envoyée sous forme électronique. C'est votre droit en -vertu du règlement 1049/2001 si l'information existe dans ce format.

    -

    Cela dit, l'UE peut souhaiter vous envoyer une lettre par la poste en plus de l'envoyer via -AsktheEU.org. Dans ces cas, nous vous recommandons de fournir votre adresse postale.

    -

    Si vous ne recevez la réponse que par la poste, veuillez nous le faire savoir. Il y a deux solutions -possibles. L'une est que vous avez la gentillesse de scanner la réponse et de nous l'envoyer pour que -nous puissions la télécharger sur la plateforme en ligne. L'autre est que nous contactons l'organisme -compétent et lui demandons d'envoyer également la version numérique.

    - -

    Que faire si je veux supprimer mon nom ou mon compte?

    -

    L’équipe d’AsktheEU.org peut supprimer des demandes d’accès à l’information especifiques. Cela -signifie que la demande et les réponses reçues seront perdues.

    -

    L’équipe d’AsktheEU.org peut aussi supprimer votre compte. Vous devriez nous contacter si vous -souhaitez le faire. Nous répondrons toujours à la demande de suppression de votre compte le plus -rapidement possible. Cela signifie que nous essaierons de le faire immédiatement ou au moins le jour -même où vous en ferez la demande.

    -

    Une fois votre compte supprimé, toutes les informations connexes - les demandes et leurs réponses - -seront également supprimées.

    -

    Nous ne pouvons pas simplement supprimer votre nom et laisser les demandes, parce que le corps -des demandes et les réponses à celles-ci contiennent votre nom.

    -

    Pour cette raison, nous vous demandons de bien réfléchir si vous voulez vraiment que nous -supprimions l'une de vos demandes ou votre compte, car cela signifie que toutes les informations -connexes seront perdues pour les autres également. Cependant, si vous voulez vraiment supprimer -votre compte, c'est votre droit !

    -
    diff --git a/lib/views/help/privacy.fr.html.erb b/lib/views/help/privacy.fr.html.erb new file mode 100644 index 0000000..d759ea2 --- /dev/null +++ b/lib/views/help/privacy.fr.html.erb @@ -0,0 +1,44 @@ +<% @title = "CONFIDENTIALITÉ" %> +<%= render :partial => 'sidebar' %> +
    +
    +

    CONFIDENTIALITÉ

    +

    ¡BIENVENUE A ASKTHEEU.ORG!

    +
    +

    Sur AsktheEU.org, seulement sera visible votre nom per le grand publique, sauf si vous incluez d'autres informations personnelles dans le corps de la demande.

    +

    Nous vous recommandons de ne pas ajouter d'autres renseignements personnels au corps de la demande. Cela comprend le fait de ne pas ajouter votre numéro de téléphone, votre adresse postale, votre courriel personnel ou d'autres renseignements personnels, ainsi que des détails sur votre famille ou votre travail.

    +

    La plateforme AsktheEU.org est gérée par Access Info Europe et nous prenons votre vie privée au sérieux. C'est pourquoi nous respectons la réglementation générale de protection des données de l'Union européenne.

    +

    Quelle partie de mes renseignements personnels traitez-vous ?

    +

    Access Info a accès à votre nom complet et à votre adresse e-mail personnelle. Nous les utilisons pour administrer le site AsktheEU.org. Nous ne partagerons jamais votre adresse électronique avec personne sans votre consentement préalable.

    +

    Le site AsktheEU.org transfère votre nom aux organes de l'Union européenne auxquels vous avez adressé une demande d'accès à l'information. Si vous décidez d'utiliser AsktheEU.org, vous nous autorisez expressément à transférer votre nom à cet organisme. Vous consentez également à ce que cet organisme traite votre nom afin de répondre à votre demande. Cela signifie que votre nom sera communiqué aux fonctionnaires de l'Union européenne qui travaillent à la recherche des documents que vous avez demandés et à la préparation et à la signature de la réponse qu'ils vous envoient.

    +

    Il est important que vous sachiez que nous indiquons clairement à l'UE qu'en aucun cas vous autorisez l'UE à transférer votre nom à des tiers sans votre consentement explicite préalable.

    +

    Qui peut voir mon adresse email personnel ?

    +

    Votre adresse électronique n'apparaîtra pas sur le site web à moins que vous ne l'incluiez dans le corps de votre demande.

    +

    Les fonctionnaires de l'UE ne voient pas non plus votre adresse électronique personnelle. En effet, le système génère un e-mail unique pour chaque demande, et cet e-mail n'a rien à voir avec vous ou votre nom.

    +

    L'équipe AsktheEU.org d'Access Info Europe peut voir votre adresse e-mail. Si nous l'utilisons, ce ne sera que pour vous contacter au sujet de votre demande ou pour vous informer des mises à jour du site AsktheEU.org.

    +

    Nous ne donnerons jamais votre adresse email à des tiers, à moins que nous soyons obligés légalement de le faire, ou si vous nous l'avez demandé.

    +

    Si vous envoyez un message via le site à un autre utilisateur, ce dernier verra votre adresse email. Un avertissement vous le rappellera au moment de l'envoi.

    +

    Why is my name and my request public on this site?

    +

    We publish your name and request so that everyone can benefit from the information you've obtained.

    +

    Dois-je donner un vrai nom?

    +

    Oui. Nous vous demandons d'utiliser un nom réel. Vous exercez un droit qui est à la base d'une société démocratique et ouverte et vous devriez donc l'exercer en utilisant votre vrai nom. En plus, si vous souhaitez déposer une plainte auprès du Ombudsman europénn ou de la Cour de justice de l’Union européenne, vous devez avoir utilisé votre vrai nom au moment de la demande d'accès à l'information.

    +

    Veuillez noter que certains organismes de l'UE peuvent vous demander de vérifier votre adresse postale ou même de leur fournir une pièce d'identité. Nous sommes contre cette pratique, mais cela peut arriver.

    +

    Si vous êtes un journaliste ou une personne célèbre et que vous ne voulez pas révéler que vous demandez des informations, la solution est de demander à quelqu'un d'autre, comme un ami ou un collègue, d'envoyer la demande.

    +

    Si vous ne trouvez pas d’alternative, contactez-nous et nous essayerons de vous aider. Veuillez noter que nous ne disposons pas assez de ressources pour le faire avec tout le monde.

    +

    Nous vous demandons d'indiquer vos nom et prénom. Si vous avez plus d&'un prénom ou nom de famille, vous pouvez utiliser les autres, mais le moins que vous puissiez faire est de donner au moins un prénom et un nom. Si nous voyons des noms non sérieux ou des pseudonymes très évidents, nous procéderons au retrait de la demande et contacterons le demandeur pour en parler. Dans tous les cas ne vous faites jamais passer pour quelqu'un d'autre !

    +

    ¿Pouvez-vous retirer des renseignements personnels me concernant?

    +

    Si un organisme de l’UE vous demande de fournir votre adresse postale et vous le faites travers la plateforme, ou si vous fournissez involontairement d'autres informations personnelles vous concernant (votre numéro de téléphone ou toute autre donnée personnelle), nous vous demandons simplement de nous contacter pour les cacher de votre demande.

    +

    Veuillez noter que dans de tels cas, même si l'information n'apparaît plus sur le site web, elle aura été envoyée à l'organisme de l'UE auquel vous avez demandé accès aux documents. Si vous êtes préoccupé par les renseignements personnels que vous avez fournis, veuillez également nous en informer. Nous vous aiderons à négocier avec l'organisme de l'UE auquel vous avez envoyé vos informations personnelles pour les détruire.

    +

    Pour des raisons techniques, nous ne pouvons pas toujours supprimer automatiquement les adresses électroniques ou les numéros de téléphone des pièces jointes, comme les fichiers PDF scannés, bien que dans la plupart des cas nous puissions le faire manuellement si vous nous contactez.

    +

    L'organisme européen m'a demandé mon numéro de téléphone ou mon adresse postale !

    +

    Si un organisme de l'UE vous demande votre numéro de téléphone pour discuter ou clarifier votre demande, nous vous recommandons de le lui donner, mais directement et non via la plate-forme en ligne. Si vous ne voulez pas leur donner votre numéro de téléphone, vous pouvez décider de continuer à discuter de la demande par email, ou vous pouvez leur demander le numéro de téléphone et fixer un rendez-vous pour clarifier ce qui doit être clarifié.

    +

    Si une autorité publique vous demande votre adresse postale physique complète, répondez en disant que vous préférez que l'information vous soit envoyée sous forme électronique. C'est votre droit en vertu du règlement 1049/2001 si l'information existe dans ce format.

    +

    Cela dit, l'UE peut souhaiter vous envoyer une lettre par la poste en plus de l'envoyer via AsktheEU.org. Dans ces cas, nous vous recommandons de fournir votre adresse postale.

    +

    Si vous ne recevez la réponse que par la poste, veuillez nous le faire savoir. Il y a deux solutions possibles. L'une est que vous avez la gentillesse de scanner la réponse et de nous l'envoyer pour que nous puissions la télécharger sur la plateforme en ligne. L'autre est que nous contactons l'organisme compétent et lui demandons d'envoyer également la version numérique.

    +

    Que faire si je veux supprimer mon nom ou mon compte?

    +

    L’équipe d’AsktheEU.org peut supprimer des demandes d’accès à l’information especifiques. Cela signifie que la demande et les réponses reçues seront perdues.

    +

    L’équipe d’AsktheEU.org peut aussi supprimer votre compte. Vous devriez nous contacter si vous souhaitez le faire. Nous répondrons toujours à la demande de suppression de votre compte le plus rapidement possible. Cela signifie que nous essaierons de le faire immédiatement ou au moins le jour même où vous en ferez la demande.

    +

    Une fois votre compte supprimé, toutes les informations connexes - les demandes et leurs réponses - seront également supprimées.

    +

    Nous ne pouvons pas simplement supprimer votre nom et laisser les demandes, parce que le corps des demandes et les réponses à celles-ci contiennent votre nom.

    +

    Pour cette raison, nous vous demandons de bien réfléchir si vous voulez vraiment que nous supprimions l'une de vos demandes ou votre compte, car cela signifie que toutes les informations connexes seront perdues pour les autres également. Cependant, si vous voulez vraiment supprimer votre compte, c'est votre droit !

    +
    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index da2b818..dc320d0 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -1,93 +1,48 @@ <% @title = "Your privacy" %> - <%= render :partial => 'sidebar' %> -
    -

    YOUR PRIVACY

    WELCOME TO ASKTHEEU.ORG!

    -

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    We strongly advise you not to put any personal information in the body of the request. That includes not putting your phone number, home address, email address or other personal or family or work details.

    The AsktheEU.org website is run by Access Info Europe and we take your privacy very seriously. We comply with the European Union’s General Data Protection Regulation.

    -

    What personal data of mine will you process?

    -

    Access Info receives your full name and your email address. We will use these for managing the -AsktheEU.org website. We never share your email address with anyone else without your - express permission.

    -

    The AsktheEU.org website transfers your name in access to documents requests to European -Union bodies. By using the AsktheEU.org website, you expressly give your permission for us to -transfer your name to the relevant EU body. You also expressly give your permission for that EU -body to process your name for the purpose of answering your request. That means that the -name will be shared with relevant European Union officials who are involved in searching for - the requested documents and in preparing and signing the response to you.

    -

    We make clear to the EU that in no circumstances have you given permission to the EU to - transfer your name to any other third party without your express consent.

    - +

    Access Info receives your full name and your email address. We will use these for managing the AsktheEU.org website. We never share your email address with anyone else without your express permission.

    +

    The AsktheEU.org website transfers your name in access to documents requests to European Union bodies. By using the AsktheEU.org website, you expressly give your permission for us to transfer your name to the relevant EU body. You also expressly give your permission for that EU body to process your name for the purpose of answering your request. That means that the name will be shared with relevant European Union officials who are involved in searching for the requested documents and in preparing and signing the response to you.

    +

    We make clear to the EU that in no circumstances have you given permission to the EU to transfer your name to any other third party without your express consent.

    Who gets to see my email address?

    Your e-mail address will not be shown on the website unless you include in the message or in a footer to your email.

    -

    EU officials do not see your email address. This is because the system generated a unique email -address for each request, and that unique email has nothing to do with you or your name.

    -

    The AsktheEU.org team at Access Info Europe can see your email address. We may use it to -contact you for issues relating to your request or for updates about issues relating to the -AsktheEU.org website.

    -

    We will never disclose your email address to anyone unless either you ask us to do so or unless - we are obliged to by law.

    +

    EU officials do not see your email address. This is because the system generated a unique email address for each request, and that unique email has nothing to do with you or your name.

    +

    The AsktheEU.org team at Access Info Europe can see your email address. We may use it to contact you for issues relating to your request or for updates about issues relating to the AsktheEU.org website.

    +

    We will never disclose your email address to anyone unless either you ask us to do so or unless we are obliged to by law.

    If you send a message to another user on the site, then it will reveal your email address to them. You will be told that this is going to happen.

    -

    Why will my name and my request appear publicly on the site?

    We publish your request on the internet so that anybody can read it and make use of the information that you have found.

    - -

    Do I have to give a real name?

    -

    Yes. We ask you to use a real name. You are exercising a right which is the basis for an open and -democratic society and this should be under your real name.

    -

    Also, if you want to appeal later to the European Ombudsman or to the Court of Justice of the -European Union you should have used your real name.

    -

    Please note that some EU bodies may ask you to verify your address or even to provide an ID. - We are against this practice but it can happen.

    -

    If you are a journalist or a well-known person and not want to reveal that you are asking for -information, the solution is to get another person, a friend or colleague, to send the request.

    -

    If you are really stuck, contact us and we will try to help you send the request; please note that - we don’t have the resources to do this for everyone.

    +

    Yes. We ask you to use a real name. You are exercising a right which is the basis for an open and democratic society and this should be under your real name.

    +

    Also, if you want to appeal later to the European Ombudsman or to the Court of Justice of the European Union you should have used your real name.

    +

    Please note that some EU bodies may ask you to verify your address or even to provide an ID. We are against this practice but it can happen.

    +

    If you are a journalist or a well-known person and not want to reveal that you are asking for information, the solution is to get another person, a friend or colleague, to send the request.

    +

    If you are really stuck, contact us and we will try to help you send the request; please note that we don’t have the resources to do this for everyone.

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name.

    If we see silly names or really obvious pseudonyms, we will remove the request and contact the requester about this.

    Please do not impersonate someone else!

    -

    Can you take down personal information about me?

    -

    If you are asked to provide your postal address and you do so via the website, please simply -contact us and we can redact it from the request.

    -

    If you accidentally gave other personal information (your phone number, or any other personal -details), please contact us and we can redact them from the request.

    -

    Please note that in these cases, even if the information is no longer online, it has been sent to -the EU body. If you are concerned about information you have sent, please talk to us. We will -help you mediate with an EU body for them to also destroy the personal information.

    -

    For technical reasons we are not always able automatically to remove emails and phone -numbers from attachments, such as scanned PDFs, although in many cases this can be done -manually if you <%= link_to 'contact us', help_contact_path %>.

    - +

    If you are asked to provide your postal address and you do so via the website, please simply contact us and we can redact it from the request.

    +

    If you accidentally gave other personal information (your phone number, or any other personal details), please contact us and we can redact them from the request.

    +

    Please note that in these cases, even if the information is no longer online, it has been sent to the EU body. If you are concerned about information you have sent, please talk to us. We will help you mediate with an EU body for them to also destroy the personal information.

    +

    For technical reasons we are not always able automatically to remove emails and phone numbers from attachments, such as scanned PDFs, although in many cases this can be done manually if you <%= link_to 'contact us', help_contact_path %>.

    The EU body has asked for my phone number or postal address!

    If an EU body asks for your phone number to discuss or clarify the request we recommend that you give it, but directly to them not across the site. If you do not want to give out your number, you can opt to continue discussing by email or you could ask for their number and arrange a time to phone and discuss the request.

    If a public authority asks you for your full, physical address (postal address), reply to them saying that you would prefer to receive information in electronic form. This is your right under Regulation 1049/2001 if the information exists in that format.

    -

    That said, the EU might want to send you a formal decision letter by post in addition to sending - it to you via AsktheEU.org. In those cases, we recommend you provide your postal address.

    -

    If you receive a response only by post, please <%= link_to 'let us know', help_contact_path %>. There are two solutions. One is that -you kindly scan the response so that we can put it on line. The other is that we contact the EU - body and ask them to send the digital version as well.

    - +

    That said, the EU might want to send you a formal decision letter by post in addition to sending it to you via AsktheEU.org. In those cases, we recommend you provide your postal address.

    +

    If you receive a response only by post, please <%= link_to 'let us know', help_contact_path %>. There are two solutions. One is that you kindly scan the response so that we can put it on line. The other is that we contact the EU body and ask them to send the digital version as well.

    What if I want to delete my name or to delete my account?

    -

    The AsktheEU.org team can delete individual requests – that means the request and all answers -are lost.

    -

    The AsktheEU.org team can also delete your account. You need to contact us to do this. We will -always comply with a request to delete your account in the shortest practical timeframe. That -means that it can often be done immediately or at least within the same day.

    -

    Once an account is deleted, then all the related information – the request and the responses – - is also deleted.

    -

    We cannot delete just your name and leave the requests, because the body of requests and - answers will contain your name.

    -

    We urge you to think carefully before deleting requests or an account, because that means that -the information will be lost to everyone else. But of course, if you want to delete your account, - that is your right!

    +

    The AsktheEU.org team can delete individual requests – that means the request and all answers are lost.

    +

    The AsktheEU.org team can also delete your account. You need to contact us to do this. We will always comply with a request to delete your account in the shortest practical timeframe. That means that it can often be done immediately or at least within the same day.

    +

    Once an account is deleted, then all the related information – the request and the responses – is also deleted.

    +

    We cannot delete just your name and leave the requests, because the body of requests and answers will contain your name.

    +

    We urge you to think carefully before deleting requests or an account, because that means that the information will be lost to everyone else. But of course, if you want to delete your account, that is your right!

    From 86808263da63a2c216aab8e598c539b9eced592c Mon Sep 17 00:00:00 2001 From: Graeme Porteous Date: Tue, 2 Jun 2020 10:13:39 +0100 Subject: [PATCH 275/281] Fix tags --- lib/views/help/about.es.html.erb | 12 ++++++------ lib/views/help/about.fr.html.erb | 12 ++++++------ lib/views/help/about.html.erb | 14 +++++++------- lib/views/help/privacy.es.html.erb | 6 +++--- lib/views/help/privacy.html.erb | 2 +- 5 files changed, 23 insertions(+), 23 deletions(-) diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index 4ca65ba..f3ec080 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -21,12 +21,12 @@

    Cada mensaje que envíes o recibas a través de AsktheEU.org se hará público en la página web, para que otros usuarios puedan consultar la información que has recibido.

    El reglamento establece un plazo de 15 días laborables (unas 3 semanas naturales) para que recibas la información. Si el plazo termina sin que recibas una respuesta enviaremos un recordatorio automático a dicho organismo de la UE. Tú también recibirás un recordatorio.

    Cómo mandar tu solicitud en 4 sencillos pasos:

    -
      -
    • 1. Regístrate en la página web.
      • -
    • 2. Identifica el organismo al que quieres enviar la solicitud.
      • -
    • 3. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón “enviar”.
      • -
    • 4. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un “acuse de recibo”, y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.
      • -
    +
      +
    1. Regístrate en la página web.
      2. +
    2. Identifica el organismo al que quieres enviar la solicitud.
      3. +
    3. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón “enviar”.
      4. +
    4. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un “acuse de recibo”, y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.
      5. +

    ¿Qué debería decir en mi solicitud?

    Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

    Recuerda: Nunca estás obligado a explicar el motivo de tu solicitud.

    diff --git a/lib/views/help/about.fr.html.erb b/lib/views/help/about.fr.html.erb index ffaecaa..28cd7a5 100644 --- a/lib/views/help/about.fr.html.erb +++ b/lib/views/help/about.fr.html.erb @@ -21,12 +21,12 @@

    Tous les messages envoyés et toutes les réponses reçues sont automatiquement publiées sur le site web afin que vous et tout le monde puissiez y avoir accès.

    Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un rappel automatique à cet organisme de l’UE. Vous recevrez également un rappel.

    Comment envoyer votre demande en 4 étapes faciles à suivre :

    -
      -
    • 1. Vous vous inscrivez sur le site.
      • -
    • 2. Vous identifiez l’organisme auquel vous souhaitez envoyer la demande.
      • -
    • 3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton « envoyer ».
      • -
    • 4. Vous receverez un email lorsque l’organisme répond. Parfois, vous receverez une « accuse de réception » d’abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.
      • -
    +
      +
    1. Vous vous inscrivez sur le site.
      2. +
    2. Vous identifiez l’organisme auquel vous souhaitez envoyer la demande.
      3. +
    3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton « envoyer ».
      4. +
    4. Vous receverez un email lorsque l’organisme répond. Parfois, vous receverez une « accuse de réception » d’abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.
      5. +

    Que dois-je indiquer sur ma demande ?

    Vous devez simplement demander pour les documents qui contiennent l’information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que vous voulez n’est pas clair, l’organisme auquel vous avez demandé l’information vous contacterá pour clarifier les points qu’il trouve ambigus.

    N’oubliez pas : vous ne pouvez jamais être obligé d’expliquer la raison de votre demande.

    diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index 7797ca5..902aa5d 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -20,12 +20,12 @@

    All answers are public, so that the information is shared with anyone who is interested.

    If you don’t get an answer within 15 working days (3 weeks) we will send an automatic reminder to the EU body. You will also get a reminder note.

    How to send your request in 4 easy steps:

    -
      -
    • 1. You register with the website.
      • -
    • 2. You identify which body you want to send a request to.
      • -
    • 3. You fill out the request – some of the text appears automatically – preview it, and then just press “send.”
      • -
    • 4. When you get an answer, a message will come to your email. Sometimes you get an acknowledgement first and then later, within 15 working days (3 weeks) a response.
      • -
    +
      +
    1. You register with the website.
      2. +
    2. You identify which body you want to send a request to.
      3. +
    3. You fill out the request – some of the text appears automatically – preview it, and then just press “send.”
      4. +
    4. When you get an answer, a message will come to your email. Sometimes you get an acknowledgement first and then later, within 15 working days (3 weeks) a response.
      5. +

    What should I say in my request?

    Simply ask for documents containing the information that you want. Be clear and specific. Don’t worry too much about making a perfect request: if it’s not clear, the EU body can always come back to you for a clarification.

    Remember: You never have to say why you want the information.

    @@ -56,7 +56,7 @@

    If you want to appeal but are not sure how to do it, just contact the AsktheEU.org team and we will help you.

    What do I do if I don’t get an answer?

    When you don’t get an answer in 15 working days (3 weeks) this is called “administrative silence” and you have a right to send an appeal to challenge that.

    -

    Before you do that, you might want to send a polite reminder, and then if you still don’t get an answer, you can send your appeal.

    +

    Before you do that, you might want to send a polite reminder, and then if you still don’t get an answer, you can send your appeal.

    If after sending your appeal, there is still no answer, you can make a complaint to the European Ombudsman.

    Let the AsktheEU.org team know if you need help with appealing silence.

    Who are we?

    diff --git a/lib/views/help/privacy.es.html.erb b/lib/views/help/privacy.es.html.erb index 89c45f9..ff0956d 100644 --- a/lib/views/help/privacy.es.html.erb +++ b/lib/views/help/privacy.es.html.erb @@ -22,10 +22,10 @@

    Publicamos tu solicitud en internet para que todo el mundo pueda consultar y utilizar la información que has obtenido.

    ¿Tengo que dar un nombre real?

    Sí. Te pedimos que uses un nombre real. Estás ejerciendo un derecho que es en la base de una sociedad democrática y abierta, y por lo tanto deberías ejercerlo usando tu nombre real.

    -

    Además, si quieres presentar una reclamación ante el Defensor del Pueblo Europeo o ante el Tribunal de Justicia de la Unión Europea, tienes que haber usado tu nombre real en el momento de realizar la solicitud de acceso a la información.

    +

    Además, si quieres presentar una reclamación ante el Defensor del Pueblo Europeo o ante el Tribunal de Justicia de la Unión Europea, tienes que haber usado tu nombre real en el momento de realizar la solicitud de acceso a la información.

    Te pedimos que tengas en cuenta que algunos de los organismos de la UE podrían pedirte que verifiques tu dirección postal o incluso que les proporciones algún documento de identificación. Estamos en contra de esta práctica, pero puede pasar.

    -

    Si eres periodista o una persona conocida y no quieres revelar que estás solicitando información, la solución es que le pidas a otra persona, como a un amigo o un compañero de trabajo, que mande la solicitud.

    -

    Si verdaderamente no encuentras una alternativa, contáctanos e intentaremos ayudarte en a enviar la solicitud. Ten en cuenta que no tenemos suficientes recursos para hacer esto con todo el mundo.

    +

    Si eres periodista o una persona conocida y no quieres revelar que estás solicitando información, la solución es que le pidas a otra persona, como a un amigo o un compañero de trabajo, que mande la solicitud.

    +

    Si verdaderamente no encuentras una alternativa, contáctanos e intentaremos ayudarte en a enviar la solicitud. Ten en cuenta que no tenemos suficientes recursos para hacer esto con todo el mundo.

    Te pedimos que des tu nombre y apellido. Si tienes más de un nombre o apellido, puedes usar solo uno de ellos, pero lo mínimo es que al menos proporciones un nombre y un apellido. Si vemos nombres no serios o pseudónimos muy obvios, procederemos a retirar la solitud y contactar con el solicitante. Por favor, ¡no suplantes la identidad de otra persona!

    ¿Pueden registrar información confidencial relativa a mi persona?

    Si ves en la página alguna información de carácter confidencial relacionada contigo que te gustaría que eliminásemos u ocultásemos, háganoslo saber. Especifique exactamente de qué información se trata y por qué puede suponer un problema. Además, explique dónde aparece en el sitio web.

    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index dc320d0..646939f 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -10,7 +10,7 @@

    The AsktheEU.org website is run by Access Info Europe and we take your privacy very seriously. We comply with the European Union’s General Data Protection Regulation.

    What personal data of mine will you process?

    Access Info receives your full name and your email address. We will use these for managing the AsktheEU.org website. We never share your email address with anyone else without your express permission.

    -

    The AsktheEU.org website transfers your name in access to documents requests to European Union bodies. By using the AsktheEU.org website, you expressly give your permission for us to transfer your name to the relevant EU body. You also expressly give your permission for that EU body to process your name for the purpose of answering your request. That means that the name will be shared with relevant European Union officials who are involved in searching for the requested documents and in preparing and signing the response to you.

    +

    The AsktheEU.org website transfers your name in access to documents requests to European Union bodies. By using the AsktheEU.org website, you expressly give your permission for us to transfer your name to the relevant EU body. You also expressly give your permission for that EU body to process your name for the purpose of answering your request. That means that the name will be shared with relevant European Union officials who are involved in searching for the requested documents and in preparing and signing the response to you.

    We make clear to the EU that in no circumstances have you given permission to the EU to transfer your name to any other third party without your express consent.

    Who gets to see my email address?

    Your e-mail address will not be shown on the website unless you include in the message or in a footer to your email.

    From 1eac86d5d39271eacdf1d378b9aa6ecd025096ad Mon Sep 17 00:00:00 2001 From: Graeme Porteous Date: Tue, 2 Jun 2020 10:14:35 +0100 Subject: [PATCH 276/281] Fix smart quotes --- lib/views/help/about.de.html.erb | 2 +- lib/views/help/about.es.html.erb | 8 ++-- lib/views/help/about.fr.html.erb | 64 ++++++++++++++--------------- lib/views/help/about.html.erb | 26 ++++++------ lib/views/help/officers.fr.html.erb | 14 +++---- lib/views/help/officers.html.erb | 4 +- lib/views/help/privacy.fr.html.erb | 10 ++--- lib/views/help/privacy.html.erb | 4 +- 8 files changed, 66 insertions(+), 66 deletions(-) diff --git a/lib/views/help/about.de.html.erb b/lib/views/help/about.de.html.erb index 9ed4f95..f4a7a96 100644 --- a/lib/views/help/about.de.html.erb +++ b/lib/views/help/about.de.html.erb @@ -37,7 +37,7 @@

    AsktheEU.org ist ein Projekt der in Madrid ansässigen internationalen Menschenrechtsorganisation href="http://www.access-info.org/">Access Info Europe, und wurde mithilfe einer Software der in London ansässigen Organisation mySociety entwickelt.

    Access Info Europe ist eine Nichtregierungsorganisation. Access Info ist mit dem spanischen Innenministerium (Referenz 587828) und mit dem EU 'Transparency Register' (Referenz 49931835063-67) registriert.

    AsktheEU.org wird von einer <%= link_to 'Koalition europäischer und internationaler Organisationen', help_credits_path %> unterstützt.

    -

    AsktheEU.org basiert auf mySociety’s erfolgreicher britischer Internetseite WhatDoTheyKnow.com. Eine weitere ähnliche Internetseite ist FragdenStaat.de in Deutschland.

    +

    AsktheEU.org basiert auf mySociety's erfolgreicher britischer Internetseite WhatDoTheyKnow.com. Eine weitere ähnliche Internetseite ist FragdenStaat.de in Deutschland.

    Access Info Europe plant zusammen mit einigen anderen Zivilrechtsorganisationen und Technologie für Transparenz Gruppen in Spanien die Seite TuDerechoaSaber.es zu launchen.

    Wer unterstützt Ask the EU?

    diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index f3ec080..6780e33 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -24,8 +24,8 @@
    1. Regístrate en la página web.
    2. Identifica el organismo al que quieres enviar la solicitud.
      3. -
    3. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón “enviar”.
      4. -
    4. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un “acuse de recibo”, y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.
      5. +
    5. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón "enviar".
      6. +
    6. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un "acuse de recibo", y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.

    ¿Qué debería decir en mi solicitud?

    Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

    @@ -48,13 +48,13 @@

    Para prevenir spam, emails y números de teléfono se retiran automáticamente de las respuestas a solicitudes. Si necesitas acceder a alguna de esta información automáticamente censurada, te rogamos que contactes con nosotros.

    Por motivos técnicos, no siempre podemos retirar de forma automática emails y números de teléfono de archivos adjuntos, como por ejemplo de PDFs escaneados. En muchas ocasiones podemos hacerlo de forma manual si contactas con nosotros.

    ¿Qué pasa si no estoy satisfecho con la respuesta recibida o me niegan acceso a los documentos?

    -

    Si no estás satisfecho con la respuesta, o si te es denegado el acceso a los documentos, tienes derecho a reclamar. Puedes recurrir la decisión a través de esta página web. Los recursos a la UE se llaman “solicitudes confirmatorias”. Simplemente pulsa en el botón que dice “Solicita un recurso interno”.

    +

    Si no estás satisfecho con la respuesta, o si te es denegado el acceso a los documentos, tienes derecho a reclamar. Puedes recurrir la decisión a través de esta página web. Los recursos a la UE se llaman "solicitudes confirmatorias". Simplemente pulsa en el botón que dice "Solicita un recurso interno".

    Para que la reclamación sea válida, debes realizarla dentro del plazo de 15 días laborables (aproximadamente 3 semanas naturales) desde el momento en el que se te haya notificado la denegación de la información. El organismo de la UE tiene entonces un plazo de otros 15 días para responder a tu reclamación.

    Si sigues sin estar satisfecho, puedes recurrir al Defensor del Pueblo Europeo.

    Otra opción es recurrir en el Tribunal de Justicia de la Unión Europea. Si decides hacer esto, necesitarás la asistencia de un abogado.

    Si quieres recurrir pero no estás seguro de cómo hacerlo, contacta con el equipo de AsktheEU.org y te ayudaremos.

    ¿Qué hago si no recibo respuesta?

    -

    Si no recibes una respuesta dentro de los 15 días laborables (3 semanas) estipulados, esto se conoce como “silencio administrativo” y tienes derecho a recurrir.

    +

    Si no recibes una respuesta dentro de los 15 días laborables (3 semanas) estipulados, esto se conoce como "silencio administrativo" y tienes derecho a recurrir.

    Antes de reclamar, puedes enviarle un recordatorio al organismo que no te ha respondido. Si después de hacerlo sigues sin recibir respuesta, entonces puedes pasar a enviar una reclamación.

    Si después de enviar tu reclamación sigues sin obtener respuesta, puedes presentar una reclamación ante el Defensor del Pueblo Europeo.

    Haz saber al equipo de AsktheEU.org si necesitas ayuda recurriendo un silencio administrativo.

    diff --git a/lib/views/help/about.fr.html.erb b/lib/views/help/about.fr.html.erb index 28cd7a5..2b04431 100644 --- a/lib/views/help/about.fr.html.erb +++ b/lib/views/help/about.fr.html.erb @@ -8,63 +8,63 @@

    Bienvenue à AsktheEU.org

    La plateforme en ligne AsktheEU.org vous permet d'obtenir les informations que vous souhaitez sur l'Union européenne. C'est aussi simple que de poser une question.

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif : Access Info Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    -

    Est-ce que j’ai le droit de demander documents à l’UE ?

    -

    Oui. Tous les citoyens européens et les résidents dans l’UE ont le droit de demander des documents à l’UE. C’est un droit qui figure dans les Traités de l’Union Européenne.

    -

    Toutes les entreprises et les associations basées dans l’Union européenne peuvent également déposer une demande.

    -

    Toute personne qui habite où provienne dehors l’Union européenne peut aussi demander, et normalement recevra une réponse. Certaines institutions de l’UE peuvent solliciter un document d’identification ou le code postal du demandeur. Contactez l’équipe de AsktheEU.org si vous êtes en dehors de l’UE et vous avez besoin d’aide pour faire une demande d’accès aux documents.

    +

    Est-ce que j'ai le droit de demander documents à l'UE ?

    +

    Oui. Tous les citoyens européens et les résidents dans l'UE ont le droit de demander des documents à l'UE. C'est un droit qui figure dans les Traités de l'Union Européenne.

    +

    Toutes les entreprises et les associations basées dans l'Union européenne peuvent également déposer une demande.

    +

    Toute personne qui habite où provienne dehors l'Union européenne peut aussi demander, et normalement recevra une réponse. Certaines institutions de l'UE peuvent solliciter un document d'identification ou le code postal du demandeur. Contactez l'équipe de AsktheEU.org si vous êtes en dehors de l'UE et vous avez besoin d'aide pour faire une demande d'accès aux documents.

    Quelle est la loi qui me donne le droit de demander des documents à l'UE?

    -

    Les normes européennes figurent dans leRèglement 1049/2001 ur l’Accès aux Documents de l’UE.

    -

    TLe droit de solliciter documents à l’UE se trouve à l’Article 15 du Traité sur le Fonctionnement de l’UE et à l’Article 42 de la Charte des Droits Fondamentaux de l’Union européenne.

    -

    Demander des documents à l’UE est gratuit et vous n’êtes jamais obligé de dire pourquoi vous voulez ces informations.

    +

    Les normes européennes figurent dans leRèglement 1049/2001 ur l'Accès aux Documents de l'UE.

    +

    TLe droit de solliciter documents à l'UE se trouve à l'Article 15 du Traité sur le Fonctionnement de l'UE et à l'Article 42 de la Charte des Droits Fondamentaux de l'Union européenne.

    +

    Demander des documents à l'UE est gratuit et vous n'êtes jamais obligé de dire pourquoi vous voulez ces informations.

    Comment cela fonctionne?

    -

    Le site web redirige votre demande vers un organisme de l’UE. Lorsque vous recevrez une réponse de cet organisme, elle sera automatiquement publiée sur le site web.

    +

    Le site web redirige votre demande vers un organisme de l'UE. Lorsque vous recevrez une réponse de cet organisme, elle sera automatiquement publiée sur le site web.

    Tous les messages envoyés et toutes les réponses reçues sont automatiquement publiées sur le site web afin que vous et tout le monde puissiez y avoir accès.

    -

    Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un rappel automatique à cet organisme de l’UE. Vous recevrez également un rappel.

    +

    Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un rappel automatique à cet organisme de l'UE. Vous recevrez également un rappel.

    Comment envoyer votre demande en 4 étapes faciles à suivre :

    1. Vous vous inscrivez sur le site.
      2. -
    2. Vous identifiez l’organisme auquel vous souhaitez envoyer la demande.
      3. +
    3. Vous identifiez l'organisme auquel vous souhaitez envoyer la demande.
    4. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton « envoyer ».
      5. -
    5. Vous receverez un email lorsque l’organisme répond. Parfois, vous receverez une « accuse de réception » d’abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.
      6. +
    6. Vous receverez un email lorsque l'organisme répond. Parfois, vous receverez une « accuse de réception » d'abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.

    Que dois-je indiquer sur ma demande ?

    -

    Vous devez simplement demander pour les documents qui contiennent l’information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que vous voulez n’est pas clair, l’organisme auquel vous avez demandé l’information vous contacterá pour clarifier les points qu’il trouve ambigus.

    -

    N’oubliez pas : vous ne pouvez jamais être obligé d’expliquer la raison de votre demande.

    -

    Contactez l’équipe de AsktheEU.org d’Access Info Europe si vous n’êtes pas sûr de ce que vous voulez dire sur votre demande.

    +

    Vous devez simplement demander pour les documents qui contiennent l'information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que vous voulez n'est pas clair, l'organisme auquel vous avez demandé l'information vous contacterá pour clarifier les points qu'il trouve ambigus.

    +

    N'oubliez pas : vous ne pouvez jamais être obligé d'expliquer la raison de votre demande.

    +

    Contactez l'équipe de AsktheEU.org d'Access Info Europe si vous n'êtes pas sûr de ce que vous voulez dire sur votre demande.

    Veuillez formuler vos demandes dans un langage poli et respectueux - si nous constatons que le langage est inapproprié, offensant ou diffamatoire, nous nous réservons le droit de retirer votre demande.

    Puis-je demander des informations sur moi-même ?

    -

    Vous ne devez pas utiliser AsktheEU.org pour acceder à vos informations personnelles. Pour faire des demandes concernant des donnés personnelles, il existe des Normes de Protection des Donnés de l’UE. Pour en savoir plus, cliquezhereici.

    -

    Puis-je demander des informations sur l’environnement ?

    -

    Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l’environnement. Dans l’affirmative, veuillez inclure dans votre demand qu’en plus de vous fonder sur le règlement 1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive d’Aarhaus concernant l’accès publique à l’information en matière d’environnment (Directive 2003/4/EC).

    +

    Vous ne devez pas utiliser AsktheEU.org pour acceder à vos informations personnelles. Pour faire des demandes concernant des donnés personnelles, il existe des Normes de Protection des Donnés de l'UE. Pour en savoir plus, cliquezhereici.

    +

    Puis-je demander des informations sur l'environnement ?

    +

    Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l'environnement. Dans l'affirmative, veuillez inclure dans votre demand qu'en plus de vous fonder sur le règlement 1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive d'Aarhaus concernant l'accès publique à l'information en matière d'environnment (Directive 2003/4/EC).

    Who can use AsktheEU.org?

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    Quelle langue est-ce que je peut utiliser pour realiser ma demande?

    AsktheEU.org est disponible en anglais, français, allemande et espagnol.

    -

    ous avez le droit de poser une question dans l’une des 24 langues officielles et de travail de l’UE : allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque

    -

    En théorie, l’UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en realité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

    -

    Qu’est-ce que je dois faire si un organisme de l’UE demande ma direction postale ou un document d’identification?

    -

    Certains organismes de l’UE peuvent vous solliciter votre adresse postal ou une copie de votre pièce d’identité.

    +

    ous avez le droit de poser une question dans l'une des 24 langues officielles et de travail de l'UE : allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque

    +

    En théorie, l'UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en realité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

    +

    Qu'est-ce que je dois faire si un organisme de l'UE demande ma direction postale ou un document d'identification?

    +

    Certains organismes de l'UE peuvent vous solliciter votre adresse postal ou une copie de votre pièce d'identité.

    Meme si nous sommes contre cette pratique, certains organismes ont le droit de le faire. Faites-nous savoir si cela vous arrive. Nous pouvons cacher votre adresse postale du site web une fois que vous l'avez envoyée.

    -

    Nous pouvons également vous indiquer l’email approprié de l’organisme auquel vous doivez envoyer votre pièce d’identité.

    +

    Nous pouvons également vous indiquer l'email approprié de l'organisme auquel vous doivez envoyer votre pièce d'identité.

    What information about me will be public?

    Votre nom será rendue publique dans le site, lié à votre demande. Nous ne donneros jamais votre adresse email à personne. Pour en savoir plus, veuillez lire notre politique de confidentialité complete – nous avons fait de notre mieux pour la rendre claire et compréhensible !

    Pour prévenir le spam, les e-mails et les numéros de téléphone sont automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, veuillez nous contacter.

    Que faire si je ne suis pas satisfait de la réponse ?

    -

    Si vous n’êtes pas satisfait de la réponse ou si les documents sont refusés, vous avez le droit de faire une réclamation.

    -

    Vous pouvez vous plaindre par ce site web. Une plainte après de l’UE s’appelle « demande confirmative ». Vous devez simplement cliquer sur le boton « Je veux porter plainte ».

    +

    Si vous n'êtes pas satisfait de la réponse ou si les documents sont refusés, vous avez le droit de faire une réclamation.

    +

    Vous pouvez vous plaindre par ce site web. Une plainte après de l'UE s'appelle « demande confirmative ». Vous devez simplement cliquer sur le boton « Je veux porter plainte ».

    Pour que la réclamation soit valide, vous devez la présenter dans les 15 jours ouvrables (3 semaines) suivant le refus. L'organe de l'UE dispose alors de 15 jours supplémentaires pour répondre à votre plainte.

    -

    Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l’UE..

    -

    Une autre possibilité est de faire appel devant la Cour de Justice de l’Union européenne. Si vous décidez de le faire, vous aurez besoin d’un avocat pour vous aider.

    +

    Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l'UE..

    +

    Une autre possibilité est de faire appel devant la Cour de Justice de l'Union européenne. Si vous décidez de le faire, vous aurez besoin d'un avocat pour vous aider.

    Si vous voulez faire appel mais ne savez pas comment le faire, contactez l'équipe d'AsktheEu.org et nous vous aiderons.

    Que faire si je ne reçois pas de réponse ?

    -

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d’un « silence administratif » et vous avez le droit de porter plainte.

    -

    Avant de faire une réclamation, vous pouvez décider d’envoyer un rappel concernant votre demande à l’organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, alors vous pouvez continuer à faire une réclamation.

    -

    Si, après de avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez faire appel auprès d’Ombudsman de l’UE..

    -

    Faites-savoir à l’équipe de AsktheEU.org si vous avez besoin d’aide au moment de faire la réclamation d’un silence administratif.

    +

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d'un « silence administratif » et vous avez le droit de porter plainte.

    +

    Avant de faire une réclamation, vous pouvez décider d'envoyer un rappel concernant votre demande à l'organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, alors vous pouvez continuer à faire une réclamation.

    +

    Si, après de avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez faire appel auprès d'Ombudsman de l'UE..

    +

    Faites-savoir à l'équipe de AsktheEU.org si vous avez besoin d'aide au moment de faire la réclamation d'un silence administratif.

    Qui sommes-nous?

    -

    AAsktheEU.org est un projet d’Access Info Europe, une organisation de défense des droits humains basée à Madrid. Access Info Europe est une organisation à but non lucratif qui défend les droits humains, enregistrée à Madrid auprès du Ministère de l’Interieur (référence 587828) et du Registre de Transparence de l’UE (référence 49931835063-67). Ce site fonctionne grâce au software Alavateli, développé et géré par mySociety, qui gère également le succès du site web de la Gran Bretagne WhatDoTheyKnow.com.. Actuallement, il existe aussi des autres sites web similaires dans le monde entier. +

    AAsktheEU.org est un projet d'Access Info Europe, une organisation de défense des droits humains basée à Madrid. Access Info Europe est une organisation à but non lucratif qui défend les droits humains, enregistrée à Madrid auprès du Ministère de l'Interieur (référence 587828) et du Registre de Transparence de l'UE (référence 49931835063-67). Ce site fonctionne grâce au software Alavateli, développé et géré par mySociety, qui gère également le succès du site web de la Gran Bretagne WhatDoTheyKnow.com.. Actuallement, il existe aussi des autres sites web similaires dans le monde entier.

    Nous sommes ici pour vous aider!

    -

    L’équipe d’AsktheEU.org fait partie de l’équipe d’Access Info Europe, basée à Madrid, Espagne. Nous sommes ravis de vous aider pour toute partie de votre demande, que vous ayez besoin d'identifier l'organisme approprié, d'obtenir de l'aide pour rédiger votre demande ou d'envoyer une plainte.

    +

    L'équipe d'AsktheEU.org fait partie de l'équipe d'Access Info Europe, basée à Madrid, Espagne. Nous sommes ravis de vous aider pour toute partie de votre demande, que vous ayez besoin d'identifier l'organisme approprié, d'obtenir de l'aide pour rédiger votre demande ou d'envoyer une plainte.

    Vous pouvez nous écrire ici

    Vous pouvez égalemente nous contacter vía whatsapp

    Who is funding AsktheEU.org?

    diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index 902aa5d..2a5ed73 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -9,7 +9,7 @@

    The AsktheEU.org website enables you get the information you want about the European Union. It is as easy as asking a question.

    The website is run by two not-for-profit, non-governmental organisations: Access Info Europe and mySociety. It is not an official EU website.

    So I have a right to ask the EU for documents?

    -

    All EU citizens and residents have a right to ask for EU documents. That’s a right in the EU Treaties.

    +

    All EU citizens and residents have a right to ask for EU documents. That's a right in the EU Treaties.

    All companies and associations based in the European Union can also make requests. Anyone else, from around the world, can ask and usually you will get an answer. Some EU bodies might ask for an ID document or postal address. Contact the AsktheEU.org team if you are from outside Europe and need help making a request.

    Which law gives me this right to ask for EU documents?

    The EU rules are called Regulation 1049/2001 on Access to EU Documents.

    @@ -18,20 +18,20 @@

    How does it work?

    The website sends your request to an EU body. When the response is received, it is automatically published on this website and you will get a notification.

    All answers are public, so that the information is shared with anyone who is interested.

    -

    If you don’t get an answer within 15 working days (3 weeks) we will send an automatic reminder to the EU body. You will also get a reminder note.

    +

    If you don't get an answer within 15 working days (3 weeks) we will send an automatic reminder to the EU body. You will also get a reminder note.

    How to send your request in 4 easy steps:

    1. You register with the website.
    2. You identify which body you want to send a request to.
      3. -
    3. You fill out the request – some of the text appears automatically – preview it, and then just press “send.”
      4. +
    4. You fill out the request – some of the text appears automatically – preview it, and then just press "send."
    5. When you get an answer, a message will come to your email. Sometimes you get an acknowledgement first and then later, within 15 working days (3 weeks) a response.

    What should I say in my request?

    -

    Simply ask for documents containing the information that you want. Be clear and specific. Don’t worry too much about making a perfect request: if it’s not clear, the EU body can always come back to you for a clarification.

    +

    Simply ask for documents containing the information that you want. Be clear and specific. Don't worry too much about making a perfect request: if it's not clear, the EU body can always come back to you for a clarification.

    Remember: You never have to say why you want the information.

    Contact the AsktheEU.org team at Access Info Europe if you are not sure what to say. Please keep your language polite and respectful – if we see language that is inappropriate, offensive, or defamatory, we reserve the right to take down your request.

    Can I ask information about myself?

    -

    You should not use AsktheEU.org to get access to personal information about yourself. For personal data requests EU’s Data Protection rules. Click herefor more information.

    +

    You should not use AsktheEU.org to get access to personal information about yourself. For personal data requests EU's Data Protection rules. Click herefor more information.

    Can I ask for Environmental Information?

    You can use AsktheEU.org to request environmental information. If you are doing that, please also mention in your request that, in addition to Regulation 1049/2001, you are asking based on the Aarhus Directive on public access to environmental information (Directive 2003/4/EC).

    Who can use AsktheEU.org?

    @@ -39,32 +39,32 @@

    Which language can I use to make my request?

    AsktheEU.org is in English, French, German and Spanish.

    You have a right to ask in any of the 24 official and working languages of the EU: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish, and Swedish.

    -

    In theory the EU should answer in the language in which you ask, but in reality many documents do not exist in all languages. Still, it’s worth trying. If you need help, let the AsktheEU.org team know.

    +

    In theory the EU should answer in the language in which you ask, but in reality many documents do not exist in all languages. Still, it's worth trying. If you need help, let the AsktheEU.org team know.

    What do I do if an EU body asks for my address or an ID document?

    Some EU bodies might ask for your postal address or a copy of your ID.

    We are against this practice, but bodies have a right to do it. Let us know if this happens to you.

    We can take your postal address off line by redacting it after you have sent it. We can also help you with the right email address to send your ID document.

    What information about me will be public?

    -

    Your name will be public, linked to your request. We never give your email address to anyone. For more, read our full privacy policy – it’s in user-friendly language!

    +

    Your name will be public, linked to your request. We never give your email address to anyone. For more, read our full privacy policy – it's in user-friendly language!

    To prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please get in contact with us.

    For technical reasons we are not always able automatically to remove emails and phone numbers from attachments, such as scanned PDFs, although in many cases this can be done manually if you contact us.

    What if I am not happy with an answer or if they refuse to give me the documents?

    -

    If you are not happy with a response, or if documents are refused, you have a right to appeal. You can appeal via this website. An appeal to the EU is call a “confirmatory application.” Just click on the link saying “I want to appeal.”

    +

    If you are not happy with a response, or if documents are refused, you have a right to appeal. You can appeal via this website. An appeal to the EU is call a "confirmatory application." Just click on the link saying "I want to appeal."

    You must send the appeal within 15 working days (3 weeks) of getting a refusal. The EU body has another 15 working days to answer your appeal.

    If you are still not happy, you can appeal to the European Ombudsman.

    Another option is to appeal to the Court of Justice of the European Union. You will need a lawyer to help you do this.

    If you want to appeal but are not sure how to do it, just contact the AsktheEU.org team and we will help you.

    -

    What do I do if I don’t get an answer?

    -

    When you don’t get an answer in 15 working days (3 weeks) this is called “administrative silence” and you have a right to send an appeal to challenge that.

    -

    Before you do that, you might want to send a polite reminder, and then if you still don’t get an answer, you can send your appeal.

    +

    What do I do if I don't get an answer?

    +

    When you don't get an answer in 15 working days (3 weeks) this is called "administrative silence" and you have a right to send an appeal to challenge that.

    +

    Before you do that, you might want to send a polite reminder, and then if you still don't get an answer, you can send your appeal.

    If after sending your appeal, there is still no answer, you can make a complaint to the European Ombudsman.

    Let the AsktheEU.org team know if you need help with appealing silence.

    Who are we?

    AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid.

    -

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU’s Transparency Register (reference 49931835063-67).

    +

    Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU's Transparency Register (reference 49931835063-67).

    The software running this website is the Alaveteli software, developed and managed by mySociety, which also runs the highly successful UK website WhatDoTheyKnow.com. There are similar websites all around the world.

    We are here to help!

    -

    The AsktheEU.org team is part of Access Info Europe’s team based in Madrid, Spain.

    +

    The AsktheEU.org team is part of Access Info Europe's team based in Madrid, Spain.

    We are happy to help you with any part of your request, whether you need help identifying the right body, writing the request, or sending an appeal.

    You can write to us on our contact page

    Who is funding AsktheEU.org?

    diff --git a/lib/views/help/officers.fr.html.erb b/lib/views/help/officers.fr.html.erb index ada72d1..8c75739 100644 --- a/lib/views/help/officers.fr.html.erb +++ b/lib/views/help/officers.fr.html.erb @@ -7,12 +7,12 @@

    Qu'est-ce que AskTheEU?

    Si vous êtes un fonctionnaire et que vous avez accédé à cette page en suivant un lien dans un email que vous avez reçu, vous trouverez ici des informations que vous devriez savoir sur AsktheEU.org et son fonctionnement...

    -

    Le but du site web AsktheEU.org est de permettre à tout citoyen européen de faire des demandes d’accès aux documents des institutions publiques de l’UE.

    +

    Le but du site web AsktheEU.org est de permettre à tout citoyen européen de faire des demandes d'accès aux documents des institutions publiques de l'UE.

    C'est aussi un moyen de s'assurer que tout document diffusé publiquement à un demandeur est également accessible à d'autres citoyens. Nous espérons ainsi encourager le public à s'intéresser et à s'impliquer davantage dans le travail de l'Union européenne.

    Si vous êtes fonctionnaire de l'UE, AsktheEU.org vous facilite également votre travail, car vous aurez moins de chances de devoir répondre plusieurs fois à des demandes sur le même sujet.

    AsktheEU.org est un site web géré par deux organisations non gouvernementales à but non lucratif, Access Info Europe et mySociety. La plate-forme en ligne aide tout citoyen à demander des documents et des informations aux différents organes de l'UE, et partage également toutes les réponses reçues avec le grand public.

    Comment fonctionne AsktheEU.org

    -

    Les demandeurs s'inscrivent sur le site web AsktheEU.org et l'utilisent pour faire des demandes d’accès aux documents.

    +

    Les demandeurs s'inscrivent sur le site web AsktheEU.org et l'utilisent pour faire des demandes d'accès aux documents.

    Chaque application génère un email unique. Vous devez répondre à cet email afin de répondre à cette demande, comme vous le feriez pour toute autre demande d'accès à des documents. La seule différence est que votre réponse sera automatiquement publiée sur AsktheEU.org.

    Les personnes qui font des demandes sont-elles des personnes réelles ?

    Oui. Avant de pouvoir envoyer une demande, chaque utilisateur doit s'inscrire sur le site avec une adresse email unique que nous avons vérifiée dans un processus en deux étapes. Ainsi, on protège AsktheEU.org contre les spammeurs.

    @@ -25,14 +25,14 @@

    Comment puis-je répondre à la démande ?

    Répondez simplement à l'email de la manière normale, en utilisant l'adresse email qui correspond à la demande. La réponse que vous donnerez sera envoyée au demandeur et sera publiée sur le site AsktheEU.org.

    Comment puis-je envoyer de gros fichiers qui ne passent pas par email ?

    -

    Si vous devez envoyer un fichier trop gros qui n’est pas possible d’envoyer par email (au-delà de 50Mb), contactez-nous.

    +

    Si vous devez envoyer un fichier trop gros qui n'est pas possible d'envoyer par email (au-delà de 50Mb), contactez-nous.

    I can see a request on AsktheEU.org, but we never got it by email!

    -

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don’t hesitate to let us know.

    +

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don't hesitate to let us know.

    You can check the address we're using with the "View email address" link which appears on the page for each EU body.

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    -

    Que faire si j’ai publié accidentalement des données personelles ?

    +

    Que faire si j'ai publié accidentalement des données personelles ?

    Si vous envoyez involontairement des données personnelles ou des informations qui ne devraient pas être publiques, veuillez nous contacter immédiatement. Veuillez noter que la façon la plus efficace de le faire est par téléphone ou par email. Vous pouvez également envoyer une lettre recommandée, mais n'oubliez pas que cela peut prendre plusieurs jours pour arriver à notre bureau à Madrid.

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande d'effacement des données personnelles publiées, mais si elles sont effectivement publiées accidentellement, il est préférable de téléphoner : c'est plus rapide et plus efficace.

    Quelles informations sur les fonctionnaires de l'UE publiez-vous ?

    @@ -40,7 +40,7 @@

    La seule exception à cette règle est que, pour empêcher le spam, les adresses emails et les numéros de téléphone seront automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, <%= link_to 'contactez-nous.', help_contact_path %>.

    Mis à part cette exception, le reste de la réponse à une demande d'accès aux documents est rendu public. La logique sous-jacente est que, si un demandeur peut recevoir l'information, cela signifie que l'information est publique et devrait donc être accessible à tous. Cela est conforme à la jurisprudence de la Cour européenne des droits de l'homme, qui a confirmé le lien intrinsèque entre le droit d'accès à l'information et le droit à la liberté d'expression.

    Comment calculez-vous le délai pour répondre à chaque demande?

    -

    AsktheEU.org compte automatiquement 15 jours ouvrables, en confomité au reglèment 1049/2001 pour la plupart des intitutions de l’UE.

    +

    AsktheEU.org compte automatiquement 15 jours ouvrables, en confomité au reglèment 1049/2001 pour la plupart des intitutions de l'UE.

    Nous commençons a compter les jours ensuite le jour où la demande est delivrée par email. Si vous envoyez une demande dans un jour ouvrable, on commence a compter dans le prochaine jour ouvrable.

    -

    Le système a connaissance des vacances publiques des institutions publiques de l’UE. Si votre institution a un calendrier diffèrent à celui de Bruxelles, nous vous demandons de nous le faire savoir.

    +

    Le système a connaissance des vacances publiques des institutions publiques de l'UE. Si votre institution a un calendrier diffèrent à celui de Bruxelles, nous vous demandons de nous le faire savoir.

    diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index 04926d6..c726337 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -36,14 +36,14 @@

    How can I send a large file, which won't go by email?

    If you have a very large file to send (bigger than about 50 MB), please contact us and we will help you upload it.

    I can see a request on AsktheEU.org, but we never got it by email!

    -

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don’t hesitate to let us know.

    +

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don't hesitate to let us know.

    You can check the address we're using with the "View email address" link which appears on the page for each EU body.

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    What do I do if I accidentally released personal data?

    If you accidentally released personal data or information that should not be public, please contact us immediately. Please note that they best way to do this is by telephone or email. You can also send a certified letter, but please bear in mind that this can take a few days to reach our office in Madrid.

    -

    We may ask for a formal written confirming the request to take down the data, but if there is really an accidental release of personal data, then it is best to phone: that’s faster and more effective.

    +

    We may ask for a formal written confirming the request to take down the data, but if there is really an accidental release of personal data, then it is best to phone: that's faster and more effective.

    Which information about EU public officials do you publish?

    We publish all information included in responses to access to documents requests.

    The one exception to that is that, to prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please <%= link_to 'get in contact with us', help_contact_path %>. Apart from that, all information in the answer to an access to documents request is public. The basic principle here is that if one person can receive the information, it is public and so is available to everyone.

    diff --git a/lib/views/help/privacy.fr.html.erb b/lib/views/help/privacy.fr.html.erb index d759ea2..042c36f 100644 --- a/lib/views/help/privacy.fr.html.erb +++ b/lib/views/help/privacy.fr.html.erb @@ -21,13 +21,13 @@

    Why is my name and my request public on this site?

    We publish your name and request so that everyone can benefit from the information you've obtained.

    Dois-je donner un vrai nom?

    -

    Oui. Nous vous demandons d'utiliser un nom réel. Vous exercez un droit qui est à la base d'une société démocratique et ouverte et vous devriez donc l'exercer en utilisant votre vrai nom. En plus, si vous souhaitez déposer une plainte auprès du Ombudsman europénn ou de la Cour de justice de l’Union européenne, vous devez avoir utilisé votre vrai nom au moment de la demande d'accès à l'information.

    +

    Oui. Nous vous demandons d'utiliser un nom réel. Vous exercez un droit qui est à la base d'une société démocratique et ouverte et vous devriez donc l'exercer en utilisant votre vrai nom. En plus, si vous souhaitez déposer une plainte auprès du Ombudsman europénn ou de la Cour de justice de l'Union européenne, vous devez avoir utilisé votre vrai nom au moment de la demande d'accès à l'information.

    Veuillez noter que certains organismes de l'UE peuvent vous demander de vérifier votre adresse postale ou même de leur fournir une pièce d'identité. Nous sommes contre cette pratique, mais cela peut arriver.

    Si vous êtes un journaliste ou une personne célèbre et que vous ne voulez pas révéler que vous demandez des informations, la solution est de demander à quelqu'un d'autre, comme un ami ou un collègue, d'envoyer la demande.

    -

    Si vous ne trouvez pas d’alternative, contactez-nous et nous essayerons de vous aider. Veuillez noter que nous ne disposons pas assez de ressources pour le faire avec tout le monde.

    +

    Si vous ne trouvez pas d'alternative, contactez-nous et nous essayerons de vous aider. Veuillez noter que nous ne disposons pas assez de ressources pour le faire avec tout le monde.

    Nous vous demandons d'indiquer vos nom et prénom. Si vous avez plus d&'un prénom ou nom de famille, vous pouvez utiliser les autres, mais le moins que vous puissiez faire est de donner au moins un prénom et un nom. Si nous voyons des noms non sérieux ou des pseudonymes très évidents, nous procéderons au retrait de la demande et contacterons le demandeur pour en parler. Dans tous les cas ne vous faites jamais passer pour quelqu'un d'autre !

    ¿Pouvez-vous retirer des renseignements personnels me concernant?

    -

    Si un organisme de l’UE vous demande de fournir votre adresse postale et vous le faites travers la plateforme, ou si vous fournissez involontairement d'autres informations personnelles vous concernant (votre numéro de téléphone ou toute autre donnée personnelle), nous vous demandons simplement de nous contacter pour les cacher de votre demande.

    +

    Si un organisme de l'UE vous demande de fournir votre adresse postale et vous le faites travers la plateforme, ou si vous fournissez involontairement d'autres informations personnelles vous concernant (votre numéro de téléphone ou toute autre donnée personnelle), nous vous demandons simplement de nous contacter pour les cacher de votre demande.

    Veuillez noter que dans de tels cas, même si l'information n'apparaît plus sur le site web, elle aura été envoyée à l'organisme de l'UE auquel vous avez demandé accès aux documents. Si vous êtes préoccupé par les renseignements personnels que vous avez fournis, veuillez également nous en informer. Nous vous aiderons à négocier avec l'organisme de l'UE auquel vous avez envoyé vos informations personnelles pour les détruire.

    Pour des raisons techniques, nous ne pouvons pas toujours supprimer automatiquement les adresses électroniques ou les numéros de téléphone des pièces jointes, comme les fichiers PDF scannés, bien que dans la plupart des cas nous puissions le faire manuellement si vous nous contactez.

    L'organisme européen m'a demandé mon numéro de téléphone ou mon adresse postale !

    @@ -36,8 +36,8 @@

    Cela dit, l'UE peut souhaiter vous envoyer une lettre par la poste en plus de l'envoyer via AsktheEU.org. Dans ces cas, nous vous recommandons de fournir votre adresse postale.

    Si vous ne recevez la réponse que par la poste, veuillez nous le faire savoir. Il y a deux solutions possibles. L'une est que vous avez la gentillesse de scanner la réponse et de nous l'envoyer pour que nous puissions la télécharger sur la plateforme en ligne. L'autre est que nous contactons l'organisme compétent et lui demandons d'envoyer également la version numérique.

    Que faire si je veux supprimer mon nom ou mon compte?

    -

    L’équipe d’AsktheEU.org peut supprimer des demandes d’accès à l’information especifiques. Cela signifie que la demande et les réponses reçues seront perdues.

    -

    L’équipe d’AsktheEU.org peut aussi supprimer votre compte. Vous devriez nous contacter si vous souhaitez le faire. Nous répondrons toujours à la demande de suppression de votre compte le plus rapidement possible. Cela signifie que nous essaierons de le faire immédiatement ou au moins le jour même où vous en ferez la demande.

    +

    L'équipe d'AsktheEU.org peut supprimer des demandes d'accès à l'information especifiques. Cela signifie que la demande et les réponses reçues seront perdues.

    +

    L'équipe d'AsktheEU.org peut aussi supprimer votre compte. Vous devriez nous contacter si vous souhaitez le faire. Nous répondrons toujours à la demande de suppression de votre compte le plus rapidement possible. Cela signifie que nous essaierons de le faire immédiatement ou au moins le jour même où vous en ferez la demande.

    Une fois votre compte supprimé, toutes les informations connexes - les demandes et leurs réponses - seront également supprimées.

    Nous ne pouvons pas simplement supprimer votre nom et laisser les demandes, parce que le corps des demandes et les réponses à celles-ci contiennent votre nom.

    Pour cette raison, nous vous demandons de bien réfléchir si vous voulez vraiment que nous supprimions l'une de vos demandes ou votre compte, car cela signifie que toutes les informations connexes seront perdues pour les autres également. Cependant, si vous voulez vraiment supprimer votre compte, c'est votre droit !

    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index 646939f..92fc1b7 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -7,7 +7,7 @@

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    We strongly advise you not to put any personal information in the body of the request. That includes not putting your phone number, home address, email address or other personal or family or work details.

    -

    The AsktheEU.org website is run by Access Info Europe and we take your privacy very seriously. We comply with the European Union’s General Data Protection Regulation.

    +

    The AsktheEU.org website is run by Access Info Europe and we take your privacy very seriously. We comply with the European Union's General Data Protection Regulation.

    What personal data of mine will you process?

    Access Info receives your full name and your email address. We will use these for managing the AsktheEU.org website. We never share your email address with anyone else without your express permission.

    The AsktheEU.org website transfers your name in access to documents requests to European Union bodies. By using the AsktheEU.org website, you expressly give your permission for us to transfer your name to the relevant EU body. You also expressly give your permission for that EU body to process your name for the purpose of answering your request. That means that the name will be shared with relevant European Union officials who are involved in searching for the requested documents and in preparing and signing the response to you.

    @@ -25,7 +25,7 @@

    Also, if you want to appeal later to the European Ombudsman or to the Court of Justice of the European Union you should have used your real name.

    Please note that some EU bodies may ask you to verify your address or even to provide an ID. We are against this practice but it can happen.

    If you are a journalist or a well-known person and not want to reveal that you are asking for information, the solution is to get another person, a friend or colleague, to send the request.

    -

    If you are really stuck, contact us and we will try to help you send the request; please note that we don’t have the resources to do this for everyone.

    +

    If you are really stuck, contact us and we will try to help you send the request; please note that we don't have the resources to do this for everyone.

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name.

    If we see silly names or really obvious pseudonyms, we will remove the request and contact the requester about this.

    Please do not impersonate someone else!

    From 46381333a34a0307f4612ae5cfc02debf416586b Mon Sep 17 00:00:00 2001 From: Graeme Porteous Date: Tue, 2 Jun 2020 10:15:34 +0100 Subject: [PATCH 277/281] Fix breaking spaces --- lib/views/help/about.fr.html.erb | 32 ++++++++++++++--------------- lib/views/help/officers.fr.html.erb | 6 +++--- lib/views/help/privacy.fr.html.erb | 2 +- lib/views/help/privacy.html.erb | 2 +- 4 files changed, 21 insertions(+), 21 deletions(-) diff --git a/lib/views/help/about.fr.html.erb b/lib/views/help/about.fr.html.erb index 2b04431..049769c 100644 --- a/lib/views/help/about.fr.html.erb +++ b/lib/views/help/about.fr.html.erb @@ -3,12 +3,12 @@

    Sur AskTheEU

    -

    Bienvenue à AsktheEU.org !

    +

    Bienvenue à AsktheEU.org !

    Bienvenue à AsktheEU.org

    La plateforme en ligne AsktheEU.org vous permet d'obtenir les informations que vous souhaitez sur l'Union européenne. C'est aussi simple que de poser une question.

    -

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif : Access Info Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    -

    Est-ce que j'ai le droit de demander documents à l'UE ?

    +

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif : Access Info Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    +

    Est-ce que j'ai le droit de demander documents à l'UE ?

    Oui. Tous les citoyens européens et les résidents dans l'UE ont le droit de demander des documents à l'UE. C'est un droit qui figure dans les Traités de l'Union Européenne.

    Toutes les entreprises et les associations basées dans l'Union européenne peuvent également déposer une demande.

    Toute personne qui habite où provienne dehors l'Union européenne peut aussi demander, et normalement recevra une réponse. Certaines institutions de l'UE peuvent solliciter un document d'identification ou le code postal du demandeur. Contactez l'équipe de AsktheEU.org si vous êtes en dehors de l'UE et vous avez besoin d'aide pour faire une demande d'accès aux documents.

    @@ -20,44 +20,44 @@

    Le site web redirige votre demande vers un organisme de l'UE. Lorsque vous recevrez une réponse de cet organisme, elle sera automatiquement publiée sur le site web.

    Tous les messages envoyés et toutes les réponses reçues sont automatiquement publiées sur le site web afin que vous et tout le monde puissiez y avoir accès.

    Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un rappel automatique à cet organisme de l'UE. Vous recevrez également un rappel.

    -

    Comment envoyer votre demande en 4 étapes faciles à suivre :

    +

    Comment envoyer votre demande en 4 étapes faciles à suivre :

    1. Vous vous inscrivez sur le site.
    2. Vous identifiez l'organisme auquel vous souhaitez envoyer la demande.
      3. -
    3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton « envoyer ».
      4. -
    4. Vous receverez un email lorsque l'organisme répond. Parfois, vous receverez une « accuse de réception » d'abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.
      5. +
    5. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton « envoyer ».
      6. +
    6. Vous receverez un email lorsque l'organisme répond. Parfois, vous receverez une « accuse de réception » d'abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.

    Que dois-je indiquer sur ma demande ?

    -

    Vous devez simplement demander pour les documents qui contiennent l'information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que vous voulez n'est pas clair, l'organisme auquel vous avez demandé l'information vous contacterá pour clarifier les points qu'il trouve ambigus.

    -

    N'oubliez pas : vous ne pouvez jamais être obligé d'expliquer la raison de votre demande.

    +

    Vous devez simplement demander pour les documents qui contiennent l'information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que vous voulez n'est pas clair, l'organisme auquel vous avez demandé l'information vous contacterá pour clarifier les points qu'il trouve ambigus.

    +

    N'oubliez pas : vous ne pouvez jamais être obligé d'expliquer la raison de votre demande.

    Contactez l'équipe de AsktheEU.org d'Access Info Europe si vous n'êtes pas sûr de ce que vous voulez dire sur votre demande.

    Veuillez formuler vos demandes dans un langage poli et respectueux - si nous constatons que le langage est inapproprié, offensant ou diffamatoire, nous nous réservons le droit de retirer votre demande.

    -

    Puis-je demander des informations sur moi-même ?

    +

    Puis-je demander des informations sur moi-même ?

    Vous ne devez pas utiliser AsktheEU.org pour acceder à vos informations personnelles. Pour faire des demandes concernant des donnés personnelles, il existe des Normes de Protection des Donnés de l'UE. Pour en savoir plus, cliquezhereici.

    -

    Puis-je demander des informations sur l'environnement ?

    +

    Puis-je demander des informations sur l'environnement ?

    Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l'environnement. Dans l'affirmative, veuillez inclure dans votre demand qu'en plus de vous fonder sur le règlement 1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive d'Aarhaus concernant l'accès publique à l'information en matière d'environnment (Directive 2003/4/EC).

    Who can use AsktheEU.org?

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    Quelle langue est-ce que je peut utiliser pour realiser ma demande?

    AsktheEU.org est disponible en anglais, français, allemande et espagnol.

    -

    ous avez le droit de poser une question dans l'une des 24 langues officielles et de travail de l'UE : allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque

    +

    ous avez le droit de poser une question dans l'une des 24 langues officielles et de travail de l'UE : allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque

    En théorie, l'UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en realité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

    Qu'est-ce que je dois faire si un organisme de l'UE demande ma direction postale ou un document d'identification?

    Certains organismes de l'UE peuvent vous solliciter votre adresse postal ou une copie de votre pièce d'identité.

    Meme si nous sommes contre cette pratique, certains organismes ont le droit de le faire. Faites-nous savoir si cela vous arrive. Nous pouvons cacher votre adresse postale du site web une fois que vous l'avez envoyée.

    Nous pouvons également vous indiquer l'email approprié de l'organisme auquel vous doivez envoyer votre pièce d'identité.

    What information about me will be public?

    -

    Votre nom será rendue publique dans le site, lié à votre demande. Nous ne donneros jamais votre adresse email à personne. Pour en savoir plus, veuillez lire notre politique de confidentialité complete – nous avons fait de notre mieux pour la rendre claire et compréhensible !

    +

    Votre nom será rendue publique dans le site, lié à votre demande. Nous ne donneros jamais votre adresse email à personne. Pour en savoir plus, veuillez lire notre politique de confidentialité complete – nous avons fait de notre mieux pour la rendre claire et compréhensible !

    Pour prévenir le spam, les e-mails et les numéros de téléphone sont automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, veuillez nous contacter.

    -

    Que faire si je ne suis pas satisfait de la réponse ?

    +

    Que faire si je ne suis pas satisfait de la réponse ?

    Si vous n'êtes pas satisfait de la réponse ou si les documents sont refusés, vous avez le droit de faire une réclamation.

    -

    Vous pouvez vous plaindre par ce site web. Une plainte après de l'UE s'appelle « demande confirmative ». Vous devez simplement cliquer sur le boton « Je veux porter plainte ».

    +

    Vous pouvez vous plaindre par ce site web. Une plainte après de l'UE s'appelle « demande confirmative ». Vous devez simplement cliquer sur le boton « Je veux porter plainte ».

    Pour que la réclamation soit valide, vous devez la présenter dans les 15 jours ouvrables (3 semaines) suivant le refus. L'organe de l'UE dispose alors de 15 jours supplémentaires pour répondre à votre plainte.

    Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l'UE..

    Une autre possibilité est de faire appel devant la Cour de Justice de l'Union européenne. Si vous décidez de le faire, vous aurez besoin d'un avocat pour vous aider.

    Si vous voulez faire appel mais ne savez pas comment le faire, contactez l'équipe d'AsktheEu.org et nous vous aiderons.

    -

    Que faire si je ne reçois pas de réponse ?

    -

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d'un « silence administratif » et vous avez le droit de porter plainte.

    +

    Que faire si je ne reçois pas de réponse ?

    +

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d'un « silence administratif » et vous avez le droit de porter plainte.

    Avant de faire une réclamation, vous pouvez décider d'envoyer un rappel concernant votre demande à l'organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, alors vous pouvez continuer à faire une réclamation.

    Si, après de avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez faire appel auprès d'Ombudsman de l'UE..

    Faites-savoir à l'équipe de AsktheEU.org si vous avez besoin d'aide au moment de faire la réclamation d'un silence administratif.

    diff --git a/lib/views/help/officers.fr.html.erb b/lib/views/help/officers.fr.html.erb index 8c75739..190a5f2 100644 --- a/lib/views/help/officers.fr.html.erb +++ b/lib/views/help/officers.fr.html.erb @@ -14,7 +14,7 @@

    Comment fonctionne AsktheEU.org

    Les demandeurs s'inscrivent sur le site web AsktheEU.org et l'utilisent pour faire des demandes d'accès aux documents.

    Chaque application génère un email unique. Vous devez répondre à cet email afin de répondre à cette demande, comme vous le feriez pour toute autre demande d'accès à des documents. La seule différence est que votre réponse sera automatiquement publiée sur AsktheEU.org.

    -

    Les personnes qui font des demandes sont-elles des personnes réelles ?

    +

    Les personnes qui font des demandes sont-elles des personnes réelles ?

    Oui. Avant de pouvoir envoyer une demande, chaque utilisateur doit s'inscrire sur le site avec une adresse email unique que nous avons vérifiée dans un processus en deux étapes. Ainsi, on protège AsktheEU.org contre les spammeurs.

    Vous pouvez aussi trouver sur AsktheEU la liste de toutes les demandes faites par chaque utilisateur.

    Why are you publishing responses to access to EU documents requests?

    @@ -22,7 +22,7 @@

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    Putting requests online permits members of the public to know about the information released and it helps them understand how the EU transparency rules work.

    Given that responses to access to documents requests contain public information, which anybody else could easily request again from the same EU body and given that the European Court of Human Rights has linked the right of access to information to the right to freedom of expression, there is no reason not to publish this information.

    -

    Comment puis-je répondre à la démande ?

    +

    Comment puis-je répondre à la démande ?

    Répondez simplement à l'email de la manière normale, en utilisant l'adresse email qui correspond à la demande. La réponse que vous donnerez sera envoyée au demandeur et sera publiée sur le site AsktheEU.org.

    Comment puis-je envoyer de gros fichiers qui ne passent pas par email ?

    Si vous devez envoyer un fichier trop gros qui n'est pas possible d'envoyer par email (au-delà de 50Mb), contactez-nous.

    @@ -32,7 +32,7 @@

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    -

    Que faire si j'ai publié accidentalement des données personelles ?

    +

    Que faire si j'ai publié accidentalement des données personelles ?

    Si vous envoyez involontairement des données personnelles ou des informations qui ne devraient pas être publiques, veuillez nous contacter immédiatement. Veuillez noter que la façon la plus efficace de le faire est par téléphone ou par email. Vous pouvez également envoyer une lettre recommandée, mais n'oubliez pas que cela peut prendre plusieurs jours pour arriver à notre bureau à Madrid.

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande d'effacement des données personnelles publiées, mais si elles sont effectivement publiées accidentellement, il est préférable de téléphoner : c'est plus rapide et plus efficace.

    Quelles informations sur les fonctionnaires de l'UE publiez-vous ?

    diff --git a/lib/views/help/privacy.fr.html.erb b/lib/views/help/privacy.fr.html.erb index 042c36f..27c99e7 100644 --- a/lib/views/help/privacy.fr.html.erb +++ b/lib/views/help/privacy.fr.html.erb @@ -12,7 +12,7 @@

    Access Info a accès à votre nom complet et à votre adresse e-mail personnelle. Nous les utilisons pour administrer le site AsktheEU.org. Nous ne partagerons jamais votre adresse électronique avec personne sans votre consentement préalable.

    Le site AsktheEU.org transfère votre nom aux organes de l'Union européenne auxquels vous avez adressé une demande d'accès à l'information. Si vous décidez d'utiliser AsktheEU.org, vous nous autorisez expressément à transférer votre nom à cet organisme. Vous consentez également à ce que cet organisme traite votre nom afin de répondre à votre demande. Cela signifie que votre nom sera communiqué aux fonctionnaires de l'Union européenne qui travaillent à la recherche des documents que vous avez demandés et à la préparation et à la signature de la réponse qu'ils vous envoient.

    Il est important que vous sachiez que nous indiquons clairement à l'UE qu'en aucun cas vous autorisez l'UE à transférer votre nom à des tiers sans votre consentement explicite préalable.

    -

    Qui peut voir mon adresse email personnel ?

    +

    Qui peut voir mon adresse email personnel ?

    Votre adresse électronique n'apparaîtra pas sur le site web à moins que vous ne l'incluiez dans le corps de votre demande.

    Les fonctionnaires de l'UE ne voient pas non plus votre adresse électronique personnelle. En effet, le système génère un e-mail unique pour chaque demande, et cet e-mail n'a rien à voir avec vous ou votre nom.

    L'équipe AsktheEU.org d'Access Info Europe peut voir votre adresse e-mail. Si nous l'utilisons, ce ne sera que pour vous contacter au sujet de votre demande ou pour vous informer des mises à jour du site AsktheEU.org.

    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index 92fc1b7..b5af968 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -33,7 +33,7 @@

    If you are asked to provide your postal address and you do so via the website, please simply contact us and we can redact it from the request.

    If you accidentally gave other personal information (your phone number, or any other personal details), please contact us and we can redact them from the request.

    Please note that in these cases, even if the information is no longer online, it has been sent to the EU body. If you are concerned about information you have sent, please talk to us. We will help you mediate with an EU body for them to also destroy the personal information.

    -

    For technical reasons we are not always able automatically to remove emails and phone numbers from attachments, such as scanned PDFs, although in many cases this can be done manually if you <%= link_to 'contact us', help_contact_path %>.

    +

    For technical reasons we are not always able automatically to remove emails and phone numbers from attachments, such as scanned PDFs, although in many cases this can be done manually if you <%= link_to 'contact us', help_contact_path %>.

    The EU body has asked for my phone number or postal address!

    If an EU body asks for your phone number to discuss or clarify the request we recommend that you give it, but directly to them not across the site. If you do not want to give out your number, you can opt to continue discussing by email or you could ask for their number and arrange a time to phone and discuss the request.

    If a public authority asks you for your full, physical address (postal address), reply to them saying that you would prefer to receive information in electronic form. This is your right under Regulation 1049/2001 if the information exists in that format.

    From 43cca9d408f4998d7312af603a4cccbc061b1fdb Mon Sep 17 00:00:00 2001 From: Graeme Porteous Date: Tue, 2 Jun 2020 10:29:45 +0100 Subject: [PATCH 278/281] Fix spacing --- lib/views/help/about.de.html.erb | 2 +- lib/views/help/about.es.html.erb | 10 +++++----- lib/views/help/about.fr.html.erb | 30 ++++++++++++++--------------- lib/views/help/officers.fr.html.erb | 12 ++++++------ lib/views/help/privacy.fr.html.erb | 4 ++-- lib/views/help/privacy.html.erb | 4 ++-- 6 files changed, 31 insertions(+), 31 deletions(-) diff --git a/lib/views/help/about.de.html.erb b/lib/views/help/about.de.html.erb index f4a7a96..9ed4f95 100644 --- a/lib/views/help/about.de.html.erb +++ b/lib/views/help/about.de.html.erb @@ -37,7 +37,7 @@

    AsktheEU.org ist ein Projekt der in Madrid ansässigen internationalen Menschenrechtsorganisation href="http://www.access-info.org/">Access Info Europe, und wurde mithilfe einer Software der in London ansässigen Organisation mySociety entwickelt.

    Access Info Europe ist eine Nichtregierungsorganisation. Access Info ist mit dem spanischen Innenministerium (Referenz 587828) und mit dem EU 'Transparency Register' (Referenz 49931835063-67) registriert.

    AsktheEU.org wird von einer <%= link_to 'Koalition europäischer und internationaler Organisationen', help_credits_path %> unterstützt.

    -

    AsktheEU.org basiert auf mySociety's erfolgreicher britischer Internetseite WhatDoTheyKnow.com. Eine weitere ähnliche Internetseite ist FragdenStaat.de in Deutschland.

    +

    AsktheEU.org basiert auf mySociety’s erfolgreicher britischer Internetseite WhatDoTheyKnow.com. Eine weitere ähnliche Internetseite ist FragdenStaat.de in Deutschland.

    Access Info Europe plant zusammen mit einigen anderen Zivilrechtsorganisationen und Technologie für Transparenz Gruppen in Spanien die Seite TuDerechoaSaber.es zu launchen.

    Wer unterstützt Ask the EU?

    diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index 6780e33..686a5b1 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -12,7 +12,7 @@

    Todos los ciudadanos europeos y los residentes en la UE tienen el derecho a solicitar documentos a la Unión Europea. Es un derecho que se encuentra en los Tratados de la UE.

    Todas las personas jurídicas (por ejemplo las empresas o las asociaciones) domiciliadas en la Unión Europea también pueden hacer solicitudes.

    Las personas que sean ciudadanos de cualquier otro Estado también pueden preguntar, y normalmente recibirán una respuesta. Algunas instituciones de la UE podrían pedir que les facilites un documento de identificación o el código postal del solicitante. Contacta con el equipo de AsktheEU.org si no eres ciudadano de la Unión Europea y necesitas ayuda al realizar una solicitud de acceso a documentos.

    -

    ¿Cuál es la ley que me otorga el derecho a solicitar documentos a la UE?

    +

    ¿Cuál es la ley que me otorga el derecho a solicitar documentos a la UE?

    La norma que regula el derecho de acceso a los documentos en la UE es el Reglamento 1049/2001 relativo al acceso del público a los documentos del Parlamento Europeo, del Consejo y de la Comisión.

    El derecho a solicitar documentos a la UE se encuentra en el Artículo 15 del Tratado de Funcionamiento de la Unión Europea y en el Artículo 42 de la Carta de Derechos Fundamentales de la Unión Europea.

    Solicitar documentos a la UE es gratuito y nunca estás obligado a decir por o para qué quieres la información.

    @@ -20,7 +20,7 @@

    La página web envía tu solicitud a un organismo de la UE. Cuando recibas respuesta por parte de dicho organismo, ésta se publicará automáticamente en la página web y recibirás una notificación en tu correo electrónico.

    Cada mensaje que envíes o recibas a través de AsktheEU.org se hará público en la página web, para que otros usuarios puedan consultar la información que has recibido.

    El reglamento establece un plazo de 15 días laborables (unas 3 semanas naturales) para que recibas la información. Si el plazo termina sin que recibas una respuesta enviaremos un recordatorio automático a dicho organismo de la UE. Tú también recibirás un recordatorio.

    -

    Cómo mandar tu solicitud en 4 sencillos pasos:

    +

    Cómo mandar tu solicitud en 4 sencillos pasos:

    1. Regístrate en la página web.
    2. Identifica el organismo al que quieres enviar la solicitud.
      3. @@ -31,9 +31,9 @@

      Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

      Recuerda: Nunca estás obligado a explicar el motivo de tu solicitud.

      Contacta con el equipo de AsktheEU.org de Access Info Europe si no estás seguro de qué decir en tu solicitud. Te rogamos que realices tus solicitudes con un lenguaje cortés y respetuoso – si encontramos una solicitud cuyo lenguaje es inapropiado, ofensivo, o difamatorio, nos reservamos el derecho de retirarla de AsktheEU.org.

      -

      ¿Puedo solicitar información sobre mí mismo?

      +

      ¿Puedo solicitar información sobre mí mismo?

      No deberías usar AsktheEU.org para acceder a tu información personal. Para solicitudes sobre datos personales existen las Normas de Protección de Datos de la UE. Haz clic aquí para obtener más información.

      -

      ¿Puedo solicitar Información sobre el Medio Ambiente?

      +

      ¿Puedo solicitar Información sobre el Medio Ambiente?

      Sí, puedes usar AsktheEU.org para solicitar información sobre el medio ambiente. Si lo haces, por favor incluye en tu solicitud que además de basarte en el Reglamento 1049/2001 para pedir dicha información, te apoyas también en la Directiva de Aarhus relativa al acceso del público a la información medioambiental (Directiva 2003/4/EC).

      ¿Qué idioma puedo utilizar para realizar mi solicitud?

      AsktheEU.org está disponible en inglés, francés, alemán y español.

      @@ -53,7 +53,7 @@

      Si sigues sin estar satisfecho, puedes recurrir al Defensor del Pueblo Europeo.

      Otra opción es recurrir en el Tribunal de Justicia de la Unión Europea. Si decides hacer esto, necesitarás la asistencia de un abogado.

      Si quieres recurrir pero no estás seguro de cómo hacerlo, contacta con el equipo de AsktheEU.org y te ayudaremos.

      -

      ¿Qué hago si no recibo respuesta?

      +

      ¿Qué hago si no recibo respuesta?

      Si no recibes una respuesta dentro de los 15 días laborables (3 semanas) estipulados, esto se conoce como "silencio administrativo" y tienes derecho a recurrir.

      Antes de reclamar, puedes enviarle un recordatorio al organismo que no te ha respondido. Si después de hacerlo sigues sin recibir respuesta, entonces puedes pasar a enviar una reclamación.

      Si después de enviar tu reclamación sigues sin obtener respuesta, puedes presentar una reclamación ante el Defensor del Pueblo Europeo.

      diff --git a/lib/views/help/about.fr.html.erb b/lib/views/help/about.fr.html.erb index 049769c..46e43bb 100644 --- a/lib/views/help/about.fr.html.erb +++ b/lib/views/help/about.fr.html.erb @@ -7,8 +7,8 @@

    Bienvenue à AsktheEU.org

    La plateforme en ligne AsktheEU.org vous permet d'obtenir les informations que vous souhaitez sur l'Union européenne. C'est aussi simple que de poser une question.

    -

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif : Access Info Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    -

    Est-ce que j'ai le droit de demander documents à l'UE ?

    +

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif: Access Info Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    +

    Est-ce que j'ai le droit de demander documents à l'UE?

    Oui. Tous les citoyens européens et les résidents dans l'UE ont le droit de demander des documents à l'UE. C'est un droit qui figure dans les Traités de l'Union Européenne.

    Toutes les entreprises et les associations basées dans l'Union européenne peuvent également déposer une demande.

    Toute personne qui habite où provienne dehors l'Union européenne peut aussi demander, et normalement recevra une réponse. Certaines institutions de l'UE peuvent solliciter un document d'identification ou le code postal du demandeur. Contactez l'équipe de AsktheEU.org si vous êtes en dehors de l'UE et vous avez besoin d'aide pour faire une demande d'accès aux documents.

    @@ -20,27 +20,27 @@

    Le site web redirige votre demande vers un organisme de l'UE. Lorsque vous recevrez une réponse de cet organisme, elle sera automatiquement publiée sur le site web.

    Tous les messages envoyés et toutes les réponses reçues sont automatiquement publiées sur le site web afin que vous et tout le monde puissiez y avoir accès.

    Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un rappel automatique à cet organisme de l'UE. Vous recevrez également un rappel.

    -

    Comment envoyer votre demande en 4 étapes faciles à suivre :

    +

    Comment envoyer votre demande en 4 étapes faciles à suivre:

    1. Vous vous inscrivez sur le site.
    2. Vous identifiez l'organisme auquel vous souhaitez envoyer la demande.
      3. -
    3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton « envoyer ».
      4. -
    4. Vous receverez un email lorsque l'organisme répond. Parfois, vous receverez une « accuse de réception » d'abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.
      5. +
    5. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton «envoyer».
      6. +
    6. Vous receverez un email lorsque l'organisme répond. Parfois, vous receverez une «accuse de réception» d'abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.
    -

    Que dois-je indiquer sur ma demande ?

    -

    Vous devez simplement demander pour les documents qui contiennent l'information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite : si ce que vous voulez n'est pas clair, l'organisme auquel vous avez demandé l'information vous contacterá pour clarifier les points qu'il trouve ambigus.

    -

    N'oubliez pas : vous ne pouvez jamais être obligé d'expliquer la raison de votre demande.

    +

    Que dois-je indiquer sur ma demande?

    +

    Vous devez simplement demander pour les documents qui contiennent l'information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite: si ce que vous voulez n'est pas clair, l'organisme auquel vous avez demandé l'information vous contacterá pour clarifier les points qu'il trouve ambigus.

    +

    N'oubliez pas: vous ne pouvez jamais être obligé d'expliquer la raison de votre demande.

    Contactez l'équipe de AsktheEU.org d'Access Info Europe si vous n'êtes pas sûr de ce que vous voulez dire sur votre demande.

    Veuillez formuler vos demandes dans un langage poli et respectueux - si nous constatons que le langage est inapproprié, offensant ou diffamatoire, nous nous réservons le droit de retirer votre demande.

    -

    Puis-je demander des informations sur moi-même ?

    +

    Puis-je demander des informations sur moi-même?

    Vous ne devez pas utiliser AsktheEU.org pour acceder à vos informations personnelles. Pour faire des demandes concernant des donnés personnelles, il existe des Normes de Protection des Donnés de l'UE. Pour en savoir plus, cliquezhereici.

    -

    Puis-je demander des informations sur l'environnement ?

    +

    Puis-je demander des informations sur l'environnement?

    Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l'environnement. Dans l'affirmative, veuillez inclure dans votre demand qu'en plus de vous fonder sur le règlement 1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive d'Aarhaus concernant l'accès publique à l'information en matière d'environnment (Directive 2003/4/EC).

    Who can use AsktheEU.org?

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    Quelle langue est-ce que je peut utiliser pour realiser ma demande?

    AsktheEU.org est disponible en anglais, français, allemande et espagnol.

    -

    ous avez le droit de poser une question dans l'une des 24 langues officielles et de travail de l'UE : allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque

    +

    ous avez le droit de poser une question dans l'une des 24 langues officielles et de travail de l'UE: allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque

    En théorie, l'UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en realité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

    Qu'est-ce que je dois faire si un organisme de l'UE demande ma direction postale ou un document d'identification?

    Certains organismes de l'UE peuvent vous solliciter votre adresse postal ou une copie de votre pièce d'identité.

    @@ -49,15 +49,15 @@

    What information about me will be public?

    Votre nom será rendue publique dans le site, lié à votre demande. Nous ne donneros jamais votre adresse email à personne. Pour en savoir plus, veuillez lire notre politique de confidentialité complete – nous avons fait de notre mieux pour la rendre claire et compréhensible !

    Pour prévenir le spam, les e-mails et les numéros de téléphone sont automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, veuillez nous contacter.

    -

    Que faire si je ne suis pas satisfait de la réponse ?

    +

    Que faire si je ne suis pas satisfait de la réponse?

    Si vous n'êtes pas satisfait de la réponse ou si les documents sont refusés, vous avez le droit de faire une réclamation.

    -

    Vous pouvez vous plaindre par ce site web. Une plainte après de l'UE s'appelle « demande confirmative ». Vous devez simplement cliquer sur le boton « Je veux porter plainte ».

    +

    Vous pouvez vous plaindre par ce site web. Une plainte après de l'UE s'appelle «demande confirmative». Vous devez simplement cliquer sur le boton «Je veux porter plainte».

    Pour que la réclamation soit valide, vous devez la présenter dans les 15 jours ouvrables (3 semaines) suivant le refus. L'organe de l'UE dispose alors de 15 jours supplémentaires pour répondre à votre plainte.

    Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l'UE..

    Une autre possibilité est de faire appel devant la Cour de Justice de l'Union européenne. Si vous décidez de le faire, vous aurez besoin d'un avocat pour vous aider.

    Si vous voulez faire appel mais ne savez pas comment le faire, contactez l'équipe d'AsktheEu.org et nous vous aiderons.

    -

    Que faire si je ne reçois pas de réponse ?

    -

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d'un « silence administratif » et vous avez le droit de porter plainte.

    +

    Que faire si je ne reçois pas de réponse?

    +

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d'un «silence administratif» et vous avez le droit de porter plainte.

    Avant de faire une réclamation, vous pouvez décider d'envoyer un rappel concernant votre demande à l'organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, alors vous pouvez continuer à faire une réclamation.

    Si, après de avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez faire appel auprès d'Ombudsman de l'UE..

    Faites-savoir à l'équipe de AsktheEU.org si vous avez besoin d'aide au moment de faire la réclamation d'un silence administratif.

    diff --git a/lib/views/help/officers.fr.html.erb b/lib/views/help/officers.fr.html.erb index 190a5f2..d4cc1ed 100644 --- a/lib/views/help/officers.fr.html.erb +++ b/lib/views/help/officers.fr.html.erb @@ -14,7 +14,7 @@

    Comment fonctionne AsktheEU.org

    Les demandeurs s'inscrivent sur le site web AsktheEU.org et l'utilisent pour faire des demandes d'accès aux documents.

    Chaque application génère un email unique. Vous devez répondre à cet email afin de répondre à cette demande, comme vous le feriez pour toute autre demande d'accès à des documents. La seule différence est que votre réponse sera automatiquement publiée sur AsktheEU.org.

    -

    Les personnes qui font des demandes sont-elles des personnes réelles ?

    +

    Les personnes qui font des demandes sont-elles des personnes réelles?

    Oui. Avant de pouvoir envoyer une demande, chaque utilisateur doit s'inscrire sur le site avec une adresse email unique que nous avons vérifiée dans un processus en deux étapes. Ainsi, on protège AsktheEU.org contre les spammeurs.

    Vous pouvez aussi trouver sur AsktheEU la liste de toutes les demandes faites par chaque utilisateur.

    Why are you publishing responses to access to EU documents requests?

    @@ -22,9 +22,9 @@

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    Putting requests online permits members of the public to know about the information released and it helps them understand how the EU transparency rules work.

    Given that responses to access to documents requests contain public information, which anybody else could easily request again from the same EU body and given that the European Court of Human Rights has linked the right of access to information to the right to freedom of expression, there is no reason not to publish this information.

    -

    Comment puis-je répondre à la démande ?

    +

    Comment puis-je répondre à la démande?

    Répondez simplement à l'email de la manière normale, en utilisant l'adresse email qui correspond à la demande. La réponse que vous donnerez sera envoyée au demandeur et sera publiée sur le site AsktheEU.org.

    -

    Comment puis-je envoyer de gros fichiers qui ne passent pas par email ?

    +

    Comment puis-je envoyer de gros fichiers qui ne passent pas par email?

    Si vous devez envoyer un fichier trop gros qui n'est pas possible d'envoyer par email (au-delà de 50Mb), contactez-nous.

    I can see a request on AsktheEU.org, but we never got it by email!

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don't hesitate to let us know.

    @@ -32,10 +32,10 @@

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    -

    Que faire si j'ai publié accidentalement des données personelles ?

    +

    Que faire si j'ai publié accidentalement des données personelles?

    Si vous envoyez involontairement des données personnelles ou des informations qui ne devraient pas être publiques, veuillez nous contacter immédiatement. Veuillez noter que la façon la plus efficace de le faire est par téléphone ou par email. Vous pouvez également envoyer une lettre recommandée, mais n'oubliez pas que cela peut prendre plusieurs jours pour arriver à notre bureau à Madrid.

    -

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande d'effacement des données personnelles publiées, mais si elles sont effectivement publiées accidentellement, il est préférable de téléphoner : c'est plus rapide et plus efficace.

    -

    Quelles informations sur les fonctionnaires de l'UE publiez-vous ?

    +

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande d'effacement des données personnelles publiées, mais si elles sont effectivement publiées accidentellement, il est préférable de téléphoner: c'est plus rapide et plus efficace.

    +

    Quelles informations sur les fonctionnaires de l'UE publiez-vous?

    Nous publierons toute information incluse dans la réponse à la demande d'accès aux documents.

    La seule exception à cette règle est que, pour empêcher le spam, les adresses emails et les numéros de téléphone seront automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, <%= link_to 'contactez-nous.', help_contact_path %>.

    Mis à part cette exception, le reste de la réponse à une demande d'accès aux documents est rendu public. La logique sous-jacente est que, si un demandeur peut recevoir l'information, cela signifie que l'information est publique et devrait donc être accessible à tous. Cela est conforme à la jurisprudence de la Cour européenne des droits de l'homme, qui a confirmé le lien intrinsèque entre le droit d'accès à l'information et le droit à la liberté d'expression.

    diff --git a/lib/views/help/privacy.fr.html.erb b/lib/views/help/privacy.fr.html.erb index 27c99e7..56c2adc 100644 --- a/lib/views/help/privacy.fr.html.erb +++ b/lib/views/help/privacy.fr.html.erb @@ -8,11 +8,11 @@

    Sur AsktheEU.org, seulement sera visible votre nom per le grand publique, sauf si vous incluez d'autres informations personnelles dans le corps de la demande.

    Nous vous recommandons de ne pas ajouter d'autres renseignements personnels au corps de la demande. Cela comprend le fait de ne pas ajouter votre numéro de téléphone, votre adresse postale, votre courriel personnel ou d'autres renseignements personnels, ainsi que des détails sur votre famille ou votre travail.

    La plateforme AsktheEU.org est gérée par Access Info Europe et nous prenons votre vie privée au sérieux. C'est pourquoi nous respectons la réglementation générale de protection des données de l'Union européenne.

    -

    Quelle partie de mes renseignements personnels traitez-vous ?

    +

    Quelle partie de mes renseignements personnels traitez-vous?

    Access Info a accès à votre nom complet et à votre adresse e-mail personnelle. Nous les utilisons pour administrer le site AsktheEU.org. Nous ne partagerons jamais votre adresse électronique avec personne sans votre consentement préalable.

    Le site AsktheEU.org transfère votre nom aux organes de l'Union européenne auxquels vous avez adressé une demande d'accès à l'information. Si vous décidez d'utiliser AsktheEU.org, vous nous autorisez expressément à transférer votre nom à cet organisme. Vous consentez également à ce que cet organisme traite votre nom afin de répondre à votre demande. Cela signifie que votre nom sera communiqué aux fonctionnaires de l'Union européenne qui travaillent à la recherche des documents que vous avez demandés et à la préparation et à la signature de la réponse qu'ils vous envoient.

    Il est important que vous sachiez que nous indiquons clairement à l'UE qu'en aucun cas vous autorisez l'UE à transférer votre nom à des tiers sans votre consentement explicite préalable.

    -

    Qui peut voir mon adresse email personnel ?

    +

    Qui peut voir mon adresse email personnel?

    Votre adresse électronique n'apparaîtra pas sur le site web à moins que vous ne l'incluiez dans le corps de votre demande.

    Les fonctionnaires de l'UE ne voient pas non plus votre adresse électronique personnelle. En effet, le système génère un e-mail unique pour chaque demande, et cet e-mail n'a rien à voir avec vous ou votre nom.

    L'équipe AsktheEU.org d'Access Info Europe peut voir votre adresse e-mail. Si nous l'utilisons, ce ne sera que pour vous contacter au sujet de votre demande ou pour vous informer des mises à jour du site AsktheEU.org.

    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index b5af968..44d09b2 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -19,11 +19,11 @@

    We will never disclose your email address to anyone unless either you ask us to do so or unless we are obliged to by law.

    If you send a message to another user on the site, then it will reveal your email address to them. You will be told that this is going to happen.

    Why will my name and my request appear publicly on the site?

    -

    We publish your request on the internet so that anybody can read it and make use of the information that you have found.

    +

    We publish your request on the internet so that anybody can read it and make use of the information that you have found.

    Do I have to give a real name?

    Yes. We ask you to use a real name. You are exercising a right which is the basis for an open and democratic society and this should be under your real name.

    Also, if you want to appeal later to the European Ombudsman or to the Court of Justice of the European Union you should have used your real name.

    -

    Please note that some EU bodies may ask you to verify your address or even to provide an ID. We are against this practice but it can happen.

    +

    Please note that some EU bodies may ask you to verify your address or even to provide an ID. We are against this practice but it can happen.

    If you are a journalist or a well-known person and not want to reveal that you are asking for information, the solution is to get another person, a friend or colleague, to send the request.

    If you are really stuck, contact us and we will try to help you send the request; please note that we don't have the resources to do this for everyone.

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name.

    From 8cfaa3d54449fb64fd7b97e6a369cb31642f9a65 Mon Sep 17 00:00:00 2001 From: Graeme Porteous Date: Mon, 1 Jun 2020 21:47:55 +0100 Subject: [PATCH 279/281] Update EN ES FR about pages --- lib/views/help/about.es.html.erb | 105 ++++++++++++++++--------------- lib/views/help/about.fr.html.erb | 86 ++++++++++++------------- lib/views/help/about.html.erb | 65 +++++++++---------- 3 files changed, 129 insertions(+), 127 deletions(-) diff --git a/lib/views/help/about.es.html.erb b/lib/views/help/about.es.html.erb index 686a5b1..a7bf2c3 100644 --- a/lib/views/help/about.es.html.erb +++ b/lib/views/help/about.es.html.erb @@ -2,75 +2,76 @@ <%= render :partial => 'sidebar' %>
    -

    QUIÉNES SOMOS

    -

    ¡BIENVENIDO A ASKTHEEU.ORG!

    +

    <%= @title %>

    +

    ¡Bienvenido a AsktheEU.org!

    -

    Bienvenido a AsktheEU.org!

    -

    La plataforma online de AsktheEU.org te permite obtener la información que quieras sobre la Unión Europea. Es tan fácil como hacer una pregunta.

    -

    La página web está gestionada por dos organizaciones no gubernamentales sin ánimo de lucro: Access Info Europe y mySociety. Por lo tanto, esta no es una página web oficial de la UE.

    -

    ¿Entonces, tengo derecho a solicitar documentos a la UE?

    -

    Todos los ciudadanos europeos y los residentes en la UE tienen el derecho a solicitar documentos a la Unión Europea. Es un derecho que se encuentra en los Tratados de la UE.

    -

    Todas las personas jurídicas (por ejemplo las empresas o las asociaciones) domiciliadas en la Unión Europea también pueden hacer solicitudes.

    -

    Las personas que sean ciudadanos de cualquier otro Estado también pueden preguntar, y normalmente recibirán una respuesta. Algunas instituciones de la UE podrían pedir que les facilites un documento de identificación o el código postal del solicitante. Contacta con el equipo de AsktheEU.org si no eres ciudadano de la Unión Europea y necesitas ayuda al realizar una solicitud de acceso a documentos.

    +

    La plataforma online de AsktheEU.org te permite obtener la información que quieras sobre la Unión Europea. Es tan fácil como hacer una pregunta.

    +

    La página web está gestionada por dos organizaciones no gubernamentales sin ánimo de lucro: Access Info Europe y mySociety. Por lo tanto, esta no es una página web oficial de la UE.

    +

    ¿Tengo derecho a solicitar documentos a la UE?

    +

    Todos los ciudadanos europeos y los residentes en la UE tienen el derecho a solicitar documentos a la Unión Europea. Es un derecho que se encuentra en los Tratados de la UE.

    +

    Todas las personas jurídicas (por ejemplo, las empresas o las asociaciones) domiciliadas en la Unión Europea también pueden hacer solicitudes.

    +

    Las personas que sean ciudadanos de cualquier otro Estado también pueden preguntar, y normalmente recibirán una respuesta. Algunas instituciones de la UE podrían pedir que les facilites un documento de identificación o el código postal del solicitante. Contacta con el equipo de AsktheEU.org si no eres ciudadano de la Unión Europea y necesitas ayuda al realizar una solicitud de acceso a documentos.

    ¿Cuál es la ley que me otorga el derecho a solicitar documentos a la UE?

    -

    La norma que regula el derecho de acceso a los documentos en la UE es el Reglamento 1049/2001 relativo al acceso del público a los documentos del Parlamento Europeo, del Consejo y de la Comisión.

    -

    El derecho a solicitar documentos a la UE se encuentra en el Artículo 15 del Tratado de Funcionamiento de la Unión Europea y en el Artículo 42 de la Carta de Derechos Fundamentales de la Unión Europea.

    +

    La norma que regula el derecho de acceso a los documentos en la UE es el Reglamento 1049/2001 relativo al acceso del público a los documentos del Parlamento Europeo, del Consejo y de la Comisión.

    +

    El derecho a solicitar documentos a la UE se encuentra en el Artículo 15 del Tratado de Funcionamiento de la Unión Europea y en el Artículo 42 de la Carta de Derechos Fundamentales de la Unión Europea.

    Solicitar documentos a la UE es gratuito y nunca estás obligado a decir por o para qué quieres la información.

    ¿Cómo funciona?

    -

    La página web envía tu solicitud a un organismo de la UE. Cuando recibas respuesta por parte de dicho organismo, ésta se publicará automáticamente en la página web y recibirás una notificación en tu correo electrónico.

    +

    La página web envía tu solicitud a un organismo de la UE. Cuando recibas respuesta por parte de dicho organismo, ésta se publicará automáticamente en la página web y recibirás una notificación en tu correo electrónico.

    Cada mensaje que envíes o recibas a través de AsktheEU.org se hará público en la página web, para que otros usuarios puedan consultar la información que has recibido.

    -

    El reglamento establece un plazo de 15 días laborables (unas 3 semanas naturales) para que recibas la información. Si el plazo termina sin que recibas una respuesta enviaremos un recordatorio automático a dicho organismo de la UE. Tú también recibirás un recordatorio.

    -

    Cómo mandar tu solicitud en 4 sencillos pasos:

    +

    El reglamento establece un plazo de 15 días laborables (unas 3 semanas naturales) para que recibas la información. Si el plazo termina sin que recibas una respuesta enviaremos un recordatorio automático a dicho organismo de la UE. Tú también recibirás un recordatorio.

    +

    Cómo mandar tu solicitud en 4 pasos:

    1. Regístrate en la página web.
      2. -
    2. Identifica el organismo al que quieres enviar la solicitud.
      3. -
    3. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón "enviar".
      4. -
    4. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un "acuse de recibo", y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.
      5. +
    5. Identifica el organismo al que quieres enviar la solicitud.
      6. +
    6. Rellena la solicitud – parte del texto aparece automáticamente – revísala, y luego pulsa el botón "enviar".
      7. +
    7. Cuando recibas una respuesta por parte del organismo, te llegará un email. A veces recibes antes un "acuse de recibo", y más tarde, dentro de los 15 días que estipula el reglamento (3 semanas), una respuesta.

    ¿Qué debería decir en mi solicitud?

    -

    Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

    +

    Simplemente pregunta por aquellos documentos que contengan la información que quieres. Sé claro y específico. No te preocupes demasiado por hacer una solitud perfecta: si lo que quieres no queda claro, el organismo al que le estás solicitando los documentos podrá pedirte que aclares los puntos que considere confusos.

    Recuerda: Nunca estás obligado a explicar el motivo de tu solicitud.

    -

    Contacta con el equipo de AsktheEU.org de Access Info Europe si no estás seguro de qué decir en tu solicitud. Te rogamos que realices tus solicitudes con un lenguaje cortés y respetuoso – si encontramos una solicitud cuyo lenguaje es inapropiado, ofensivo, o difamatorio, nos reservamos el derecho de retirarla de AsktheEU.org.

    -

    ¿Puedo solicitar información sobre mí mismo?

    -

    No deberías usar AsktheEU.org para acceder a tu información personal. Para solicitudes sobre datos personales existen las Normas de Protección de Datos de la UE. Haz clic aquí para obtener más información.

    -

    ¿Puedo solicitar Información sobre el Medio Ambiente?

    -

    Sí, puedes usar AsktheEU.org para solicitar información sobre el medio ambiente. Si lo haces, por favor incluye en tu solicitud que además de basarte en el Reglamento 1049/2001 para pedir dicha información, te apoyas también en la Directiva de Aarhus relativa al acceso del público a la información medioambiental (Directiva 2003/4/EC).

    +

    Contacta con el equipo de AsktheEU.org de Access Info Europe si no estás seguro de qué decir en tu solicitud.

    +

    Te rogamos que realices tus solicitudes con un lenguaje cortés y respetuoso – si encontramos una solicitud cuyo lenguaje es inapropiado, ofensivo, o difamatorio, nos reservamos el derecho de retirarla de AsktheEU.org.

    +
    +

    ¿Puedo solicitar información sobre mí mismo?

    +

    No deberías usar AsktheEU.org para acceder a tu información personal. Para solicitudes sobre datos personales existen las Normas de Protección de Datos de la UE. Haz clic aquí para obtener más información.

    +
    +
    +

    ¿Puedo solicitar Información sobre el Medio Ambiente?

    +

    Sí, puedes usar AsktheEU.org para solicitar información sobre el medio ambiente. Si lo haces, por favor incluye en tu solicitud que además de basarte en el Reglamento 1049/2001 para pedir dicha información, te apoyas también en la Directiva de Aarhus relativa al acceso del público a la información medioambiental (Directiva 2003/4/EC).

    +

    ¿Qué idioma puedo utilizar para realizar mi solicitud?

    AsktheEU.org está disponible en inglés, francés, alemán y español.

    -

    Tienes derecho a preguntar en cualquiera de los 24 idiomas oficiales y de trabajo de la UE: búlgaro, croata, checo, danés, neerlandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    -

    En teoría, la UE debería responderte en el idioma en el que realizaste tu solicitud, pero en realidad hay muchos documentos que no existen en todos los idiomas. Aun así, merece la pena intentarlo. Si necesitas ayuda, contacta con el equipo de AsktheEU.org

    +

    Tienes derecho a preguntar en cualquiera de los 24 idiomas oficiales y de trabajo de la UE: búlgaro, croata, checo, danés, neerlandés, inglés, estonio, finlandés, francés, alemán, griego, húngaro, irlandés, italiano, letón, lituano, maltés, polaco, portugués, rumano, eslovaco, esloveno, español y sueco.

    +

    En teoría, la UE debería responderte en el idioma en el que realizaste tu solicitud, pero en realidad hay muchos documentos que no existen en todos los idiomas. Aun así, merece la pena intentarlo. Si necesitas ayuda, contacta con el equipo de AsktheEU.org

    ¿Qué debo hacer si un organismo de la UE me pide mi dirección postal o un documento de identificación?

    -

    Algunos organismos de la UE pueden pedirte tu dirección postal o una copia de tu documento de identidad.

    +

    Algunos organismos de la UE pueden pedirte tu dirección postal o una copia de tu documento de identidad.

    Aunque estamos en contra de esta práctica, los organismos tienen el derecho a hacerlo. Háznoslo saber si te lo solicitan. Podemos ocultar tu dirección postal una vez que la hayas enviado.

    -

    También podemos proporcionarte el email adecuado del organismo al que mandar tu documento de identificación.

    -

    ¿Mi información personal será pública?

    -

    Tu nombre será público, vinculado a tu solicitud. Nunca le daremos tu email personal a nadie. Para saber más, lee en este enlace nuestra política de privacidad completa LINK – ¡Está en un lenguaje sencillo!

    -

    Para prevenir spam, emails y números de teléfono se retiran automáticamente de las respuestas a solicitudes. Si necesitas acceder a alguna de esta información automáticamente censurada, te rogamos que contactes con nosotros.

    -

    Por motivos técnicos, no siempre podemos retirar de forma automática emails y números de teléfono de archivos adjuntos, como por ejemplo de PDFs escaneados. En muchas ocasiones podemos hacerlo de forma manual si contactas con nosotros.

    +

    También podemos proporcionarte el email adecuado del organismo al que mandar tu documento de identificación.

    +

    ¿Mi información personal será pública?

    +

    Tu nombre será público, vinculado a tu solicitud. Nunca le daremos tu email personal a nadie. Para saber más, lee en este enlace nuestra <%= link_to 'política de privacidad completa', help_privacy_path %> – ¡Está en un lenguaje sencillo!

    +

    Para prevenir spam, emails y números de teléfono se retiran automáticamente de las respuestas a solicitudes.

    +

    Si necesitas acceder a alguna de esta información automáticamente censurada, te rogamos que contactes con nosotros.

    +

    Por motivos técnicos, no siempre podemos retirar de forma automática emails y números de teléfono de archivos adjuntos, como por ejemplo de PDFs escaneados. En muchas ocasiones podemos hacerlo de forma manual si contactas con nosotros.

    ¿Qué pasa si no estoy satisfecho con la respuesta recibida o me niegan acceso a los documentos?

    -

    Si no estás satisfecho con la respuesta, o si te es denegado el acceso a los documentos, tienes derecho a reclamar. Puedes recurrir la decisión a través de esta página web. Los recursos a la UE se llaman "solicitudes confirmatorias". Simplemente pulsa en el botón que dice "Solicita un recurso interno".

    -

    Para que la reclamación sea válida, debes realizarla dentro del plazo de 15 días laborables (aproximadamente 3 semanas naturales) desde el momento en el que se te haya notificado la denegación de la información. El organismo de la UE tiene entonces un plazo de otros 15 días para responder a tu reclamación.

    -

    Si sigues sin estar satisfecho, puedes recurrir al Defensor del Pueblo Europeo.

    -

    Otra opción es recurrir en el Tribunal de Justicia de la Unión Europea. Si decides hacer esto, necesitarás la asistencia de un abogado.

    -

    Si quieres recurrir pero no estás seguro de cómo hacerlo, contacta con el equipo de AsktheEU.org y te ayudaremos.

    +

    Si no estás satisfecho con la respuesta, o si te es denegado el acceso a los documentos, tienes derecho a reclamar.

    +

    Puedes recurrir la decisión a través de esta página web. Los recursos a la UE se llaman "solicitudes confirmatorias". Simplemente pulsa en el botón que dice "Solicita un recurso interno".

    +

    Para que la reclamación sea válida, debes realizarla dentro del plazo de 15 días laborables (aproximadamente 3 semanas naturales) desde el momento en el que se te haya notificado la denegación de la información. El organismo de la UE tiene entonces un plazo de otros 15 días para responder a tu reclamación.

    +

    Si sigues sin estar satisfecho, puedes recurrir al Defensor del Pueblo Europeo.

    +

    Otra opción es recurrir en el Tribunal de Justicia de la Unión Europea. Si decides hacer esto, necesitarás la asistencia de un abogado.

    +

    Si quieres recurrir, pero no estás seguro de cómo hacerlo, contacta con el equipo de AsktheEU.org y te ayudaremos.

    ¿Qué hago si no recibo respuesta?

    Si no recibes una respuesta dentro de los 15 días laborables (3 semanas) estipulados, esto se conoce como "silencio administrativo" y tienes derecho a recurrir.

    -

    Antes de reclamar, puedes enviarle un recordatorio al organismo que no te ha respondido. Si después de hacerlo sigues sin recibir respuesta, entonces puedes pasar a enviar una reclamación.

    -

    Si después de enviar tu reclamación sigues sin obtener respuesta, puedes presentar una reclamación ante el Defensor del Pueblo Europeo.

    -

    Haz saber al equipo de AsktheEU.org si necesitas ayuda recurriendo un silencio administrativo.

    -

    ¿Quién puede utilizar AsktheEU.org?

    -

    Cualquiera de los 500 millones de personas que viven en la Unión Europea (tanto ciudadanos como residentes) tienen el derecho legalmente garantizado a solicitar información a los organismos de la UE.

    -

    ¿Quién creó AsktheEU.org?

    -

    AsktheEU.org es un proyecto de Access Info Europe, una organización de derechos humanos con sede en Madrid. Access Info Europe es una organización sin ánimo de lucro que defiende los Derechos Humanos registrada en Madrid ante el Ministerio del Interior (referencia 587828) y ante el Registro de Transparencia de la UE (referencia 49931835063-67). Esta página web funciona gracias al software de Alavateli, desarrollado y gestionado por mySociety, que también gestiona la exitosa página WhatDoTheyKnow.com en Gran Bretaña. Actualmente, también hay otras páginas web similares alrededor del mundo. +

    Antes de reclamar, puedes enviarle un recordatorio al organismo que no te ha respondido. Si después de hacerlo sigues sin recibir respuesta, entonces puedes pasar a enviar una reclamación.

    +

    Si después de enviar tu reclamación sigues sin obtener respuesta, puedes presentar una reclamación ante el Defensor del Pueblo Europeo.

    +

    Haz saber al equipo de AsktheEU.org si necesitas ayuda recurriendo un silencio administrativo.

    +

    ¿Quiénes somos?

    +

    AsktheEU.org es un proyecto de Access Info Europe, una organización de derechos humanos con sede en Madrid.

    +

    Access Info Europe es una organización sin ánimo de lucro que defiende los Derechos Humanos registrada en Madrid ante el Ministerio del Interior (referencia 587828) y ante el Registro de Transparencia de la UE (referencia 49931835063-67).

    +

    Esta página web funciona gracias al software de Alavateli, desarrollado y gestionado por mySociety, que también gestiona la exitosa página WhatDoTheyKnow.com en Gran Bretaña. Actualmente, también hay otras páginas web similares alrededor del mundo.

    ¡Estamos aquí para ayudarte!

    El equipo de AsktheEU.org forma parte del equipo de Access Info Europe, con sede en Madrid, España.

    -

    Estamos encantados de ayudarte con cualquier aspecto de tu solicitud, tanto si necesitas identificar al organismo adecuado, como si necesitas ayuda en escribirla o en mandar una reclamación.

    -

    Puedes escribirnos aquí

    -

    -

    AsktheEU.org estaba financiado por la Fundación Open Society en su primera fase de desarrollo. Todavía necesitamos más fondos y voluntarios para que siga funcionando. ¡Apóyanos!

    -

    AsktheEU.org Supporters

    -

    Las siguientes organizaciones forman parte del AsktheEU Advisory Group: <%= render :partial => 'help/supporters' %>

    -

    Intellectual Property

    -

    Este sitio web forma parte del proyecto Alaveteli – un desarrollo de software libre gestionado por mySociety en colaboración con Access Info Europe y otras organizaciones de la sociedad civil. El otro contenido original del sitio web ha sido desarrollado por Access Info Europe y es público bajo licencia Creative Commons Reconocimiento-CompartirIgual 3.0 (CC-BY-SA 3.0). -

    +

    Estamos encantados de ayudarte con cualquier aspecto de tu solicitud, tanto si necesitas identificar al organismo adecuado, como si necesitas ayuda en escribirla o en mandar una reclamación.

    +

    Puedes escribirnos aquí: team@asktheeu.org/p> +

    También puedes mandarnos un WhatsApp a este número: +34 637 22 66 09

    +

    CRÉDITOS: Foto de portada con bandera de la Unión Europea hecha por Rock Cohen (licencia CC-BY-SA).

    diff --git a/lib/views/help/about.fr.html.erb b/lib/views/help/about.fr.html.erb index 46e43bb..2addb2f 100644 --- a/lib/views/help/about.fr.html.erb +++ b/lib/views/help/about.fr.html.erb @@ -2,75 +2,75 @@ <%= render :partial => 'sidebar' %>
    -

    Sur AskTheEU

    -

    Bienvenue à AsktheEU.org !

    +

    <%= @title %>

    +

    Bienvenue à AsktheEU.org!

    -

    Bienvenue à AsktheEU.org

    -

    La plateforme en ligne AsktheEU.org vous permet d'obtenir les informations que vous souhaitez sur l'Union européenne. C'est aussi simple que de poser une question.

    -

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif: Access Info Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    -

    Est-ce que j'ai le droit de demander documents à l'UE?

    -

    Oui. Tous les citoyens européens et les résidents dans l'UE ont le droit de demander des documents à l'UE. C'est un droit qui figure dans les Traités de l'Union Européenne.

    +

    La plateforme en ligne AsktheEU.org vous permet d'obtenir les informations que vous souhaitez sur l'Union européenne. C'est aussi simple que de poser une question.

    +

    Le site Web est géré par deux organisations non gouvernementales à but non lucratif: Access Info Europe et mySociety. Il ne s'agit donc pas d'un site officiel de l'Union européenne.

    +

    Est-ce que j'ai le droit de demander documents à l'UE?

    +

    Oui. Tous les citoyens européens et les résidents dans l'UE ont le droit de demander des documents à l'UE. C'est un droit qui figure dans les Traités de l'Union Européenne.

    Toutes les entreprises et les associations basées dans l'Union européenne peuvent également déposer une demande.

    -

    Toute personne qui habite où provienne dehors l'Union européenne peut aussi demander, et normalement recevra une réponse. Certaines institutions de l'UE peuvent solliciter un document d'identification ou le code postal du demandeur. Contactez l'équipe de AsktheEU.org si vous êtes en dehors de l'UE et vous avez besoin d'aide pour faire une demande d'accès aux documents.

    +

    Toute personne qui habite où provienne dehors l'Union européenne peut aussi demander, et normalement recevra une réponse. Certaines institutions de l'UE peuvent solliciter un document d'identification ou le code postal du demandeur. Contactez l'équipe de AsktheEU.org si vous êtes en dehors de l'UE et vous avez besoin d'aide pour faire une demande d'accès aux documents.

    Quelle est la loi qui me donne le droit de demander des documents à l'UE?

    -

    Les normes européennes figurent dans leRèglement 1049/2001 ur l'Accès aux Documents de l'UE.

    -

    TLe droit de solliciter documents à l'UE se trouve à l'Article 15 du Traité sur le Fonctionnement de l'UE et à l'Article 42 de la Charte des Droits Fondamentaux de l'Union européenne.

    +

    Les normes européennes figurent dans le Règlement 1049/2001 sur l'Accès aux Documents de l'UE.

    +

    Le droit de solliciter documents à l'UE se trouve à l'Article 15 du Traité sur le Fonctionnement de l'UE et à l'Article 42 de la Charte des Droits Fondamentaux de l'Union européenne.

    Demander des documents à l'UE est gratuit et vous n'êtes jamais obligé de dire pourquoi vous voulez ces informations.

    Comment cela fonctionne?

    Le site web redirige votre demande vers un organisme de l'UE. Lorsque vous recevrez une réponse de cet organisme, elle sera automatiquement publiée sur le site web.

    Tous les messages envoyés et toutes les réponses reçues sont automatiquement publiées sur le site web afin que vous et tout le monde puissiez y avoir accès.

    Le règlement fixe un délai de 15 jours ouvrables (environ 3 semaines civiles) pour que vous receviez l'information sollicitée. Si vous ne recevez pas de réponse dans le délai légal, nous enverrons un rappel automatique à cet organisme de l'UE. Vous recevrez également un rappel.

    -

    Comment envoyer votre demande en 4 étapes faciles à suivre:

    +

    Comment envoyer votre demande en 4 étapes à suivre :

    1. Vous vous inscrivez sur le site.
    2. Vous identifiez l'organisme auquel vous souhaitez envoyer la demande.
      3. -
    3. Vous remplissez la sollicitude – une partie du text apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton «envoyer».
      4. -
    4. Vous receverez un email lorsque l'organisme répond. Parfois, vous receverez une «accuse de réception» d'abord, et plus tard, dans le 15 jours prevús par le règlement (3 semaines), une réponse.
      5. +
    5. Vous remplissez la sollicitude – une partie du texte apparaît automatiquement – vous la révisez, puis vous cliquez sur le bouton «envoyer».
      6. +
    6. Vous recevrez un email lorsque l'organisme répond. Parfois, vous recevrez une «accuse de réception» d'abord, et plus tard, dans les 15 jours prévus par le règlement (3 semaines), une réponse.

    Que dois-je indiquer sur ma demande?

    -

    Vous devez simplement demander pour les documents qui contiennent l'information que vous deserez. Soyez clair et précis. Ne vous inquiètez pas trop de faire une demande parfaite: si ce que vous voulez n'est pas clair, l'organisme auquel vous avez demandé l'information vous contacterá pour clarifier les points qu'il trouve ambigus.

    +

    Vous devez simplement demander pour les documents qui contiennent l'information que vous desserrez. Soyez clair et précis. Ne vous inquiétez pas trop de faire une demande parfaite: si ce que vous voulez n'est pas clair, l'organisme auquel vous avez demandé l'information vous contactera pour clarifier les points qu'il trouve ambigus.

    N'oubliez pas: vous ne pouvez jamais être obligé d'expliquer la raison de votre demande.

    Contactez l'équipe de AsktheEU.org d'Access Info Europe si vous n'êtes pas sûr de ce que vous voulez dire sur votre demande.

    Veuillez formuler vos demandes dans un langage poli et respectueux - si nous constatons que le langage est inapproprié, offensant ou diffamatoire, nous nous réservons le droit de retirer votre demande.

    -

    Puis-je demander des informations sur moi-même?

    -

    Vous ne devez pas utiliser AsktheEU.org pour acceder à vos informations personnelles. Pour faire des demandes concernant des donnés personnelles, il existe des Normes de Protection des Donnés de l'UE. Pour en savoir plus, cliquezhereici.

    -

    Puis-je demander des informations sur l'environnement?

    -

    Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l'environnement. Dans l'affirmative, veuillez inclure dans votre demand qu'en plus de vous fonder sur le règlement 1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive d'Aarhaus concernant l'accès publique à l'information en matière d'environnment (Directive 2003/4/EC).

    -

    Who can use AsktheEU.org?

    -

    Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

    -

    Quelle langue est-ce que je peut utiliser pour realiser ma demande?

    +
    +

    Puis-je demander des informations sur moi-même?

    +

    Vous ne devez pas utiliser AsktheEU.org pour accéder à vos informations personnelles. Pour faire des demandes concernant des données personnelles, il existe des Normes de Protection des Données de l'UE. Pour en savoir plus, cliquez ici.

    +
    +
    +

    Puis-je demander des informations sur l'environnement?

    +

    Oui, vous pouvez utiliser AsktheEU.org pour demander des informations sur l'environnement. Dans l'affirmative, veuillez inclure dans votre demande qu'en plus de vous fonder sur le règlement 1049/2001 pour réclamer telles informations, vous vous appuyiez également sur la Directive d'Aarhus concernant l'accès publique à l'information en matière d'environnement (Directive 2003/4/EC).

    +
    +

    Quelle langue est-ce que je peux utiliser pour réaliser ma demande?

    AsktheEU.org est disponible en anglais, français, allemande et espagnol.

    -

    ous avez le droit de poser une question dans l'une des 24 langues officielles et de travail de l'UE: allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque

    -

    En théorie, l'UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en realité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

    +

    Vous avez le droit de poser une question dans l'une des 24 langues officielles et de travail de l'UE: allemand, anglais, bulgare, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, irlandais, italien, letton, lituanien, maltais, néerlandais, polonais, portugais, roumain, slovaque, slovène, suédois et tchèque.

    +

    En théorie, l'UE devrait vous répondre dans la langue dans laquelle vous avez demandé, mais en réalité, il existe de nombreux documents qui n'existent pas dans toutes les langues. Ça vaut quand même la peine d'essayer. Si vous avez besoin d'aide, contactez l'équipe AsktheEU.org.

    Qu'est-ce que je dois faire si un organisme de l'UE demande ma direction postale ou un document d'identification?

    -

    Certains organismes de l'UE peuvent vous solliciter votre adresse postal ou une copie de votre pièce d'identité.

    -

    Meme si nous sommes contre cette pratique, certains organismes ont le droit de le faire. Faites-nous savoir si cela vous arrive. Nous pouvons cacher votre adresse postale du site web une fois que vous l'avez envoyée.

    -

    Nous pouvons également vous indiquer l'email approprié de l'organisme auquel vous doivez envoyer votre pièce d'identité.

    -

    What information about me will be public?

    -

    Votre nom será rendue publique dans le site, lié à votre demande. Nous ne donneros jamais votre adresse email à personne. Pour en savoir plus, veuillez lire notre politique de confidentialité complete – nous avons fait de notre mieux pour la rendre claire et compréhensible !

    -

    Pour prévenir le spam, les e-mails et les numéros de téléphone sont automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, veuillez nous contacter.

    +

    Certains organismes de l'UE peuvent vous solliciter votre adresse postale ou une copie de votre pièce d'identité.

    +

    Même si nous sommes contre cette pratique, certains organismes ont le droit de le faire. Faites-nous savoir si cela vous arrive. Nous pouvons cacher votre adresse postale du site web une fois que vous l'avez envoyée.

    +

    Nous pouvons également vous indiquer l'email approprié de l'organisme auquel vous devez envoyer votre pièce d'identité.

    +

    Quelles informations sur moi-même se feront publiques?

    +

    Votre nom sera rendu publique dans le site, lié à votre demande. Nous ne donnerons jamais votre adresse email à personne. Pour en savoir plus, veuillez lire <%= link_to 'notre politique de confidentialité complète', help_privacy_path %> – nous avons fait de notre mieux pour la rendre claire et compréhensible!

    +

    Pour prévenir le spam, les e-mails et les numéros de téléphone sont automatiquement supprimés des réponses aux demandes.

    +

    Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, veuillez nous contacter.

    Que faire si je ne suis pas satisfait de la réponse?

    Si vous n'êtes pas satisfait de la réponse ou si les documents sont refusés, vous avez le droit de faire une réclamation.

    -

    Vous pouvez vous plaindre par ce site web. Une plainte après de l'UE s'appelle «demande confirmative». Vous devez simplement cliquer sur le boton «Je veux porter plainte».

    +

    Vous pouvez vous plaindre par ce site web. Une plainte après de l'UE s'appelle «demande confirmative». Vous devez simplement cliquer sur le bouton «Je veux porter plainte».

    Pour que la réclamation soit valide, vous devez la présenter dans les 15 jours ouvrables (3 semaines) suivant le refus. L'organe de l'UE dispose alors de 15 jours supplémentaires pour répondre à votre plainte.

    -

    Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l'UE..

    +

    Si vous n'êtes toujours pas satisfait, vous pouvez faire appel au Ombudsman de l'UE.

    Une autre possibilité est de faire appel devant la Cour de Justice de l'Union européenne. Si vous décidez de le faire, vous aurez besoin d'un avocat pour vous aider.

    Si vous voulez faire appel mais ne savez pas comment le faire, contactez l'équipe d'AsktheEu.org et nous vous aiderons.

    Que faire si je ne reçois pas de réponse?

    Si vous ne recevez pas de réponse dans le délai de 15 jours ouvrables (3 semaines), on parle d'un «silence administratif» et vous avez le droit de porter plainte.

    -

    Avant de faire une réclamation, vous pouvez décider d'envoyer un rappel concernant votre demande à l'organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, alors vous pouvez continuer à faire une réclamation.

    -

    Si, après de avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez faire appel auprès d'Ombudsman de l'UE..

    +

    Avant de faire une réclamation, vous pouvez décider d'envoyer un rappel concernant votre demande à l'organisme qui ne vous a pas répondu. Si après cela, vous ne recevez toujours pas de réponse, alors vous pouvez continuer à faire une réclamation.

    +

    Si, après d'avoir envoyé votre réclamation, vous ne recevez toujours pas de réponse, vous pouvez faire appel auprès d'Ombudsman de l'UE.

    Faites-savoir à l'équipe de AsktheEU.org si vous avez besoin d'aide au moment de faire la réclamation d'un silence administratif.

    Qui sommes-nous?

    -

    AAsktheEU.org est un projet d'Access Info Europe, une organisation de défense des droits humains basée à Madrid. Access Info Europe est une organisation à but non lucratif qui défend les droits humains, enregistrée à Madrid auprès du Ministère de l'Interieur (référence 587828) et du Registre de Transparence de l'UE (référence 49931835063-67). Ce site fonctionne grâce au software Alavateli, développé et géré par mySociety, qui gère également le succès du site web de la Gran Bretagne WhatDoTheyKnow.com.. Actuallement, il existe aussi des autres sites web similaires dans le monde entier. +

    AsktheEU.org est un projet d'Access Info Europe, une organisation de défense des droits humains basée à Madrid.

    +

    Access Info Europe est une organisation à but non lucratif qui défend les droits humains, enregistrée à Madrid auprès du Ministère de l'Intérieur (référence 587828) et du Registre de Transparence de l'UE (référence 49931835063-67).

    +

    Ce site fonctionne grâce au software Alavateli, développé et géré par mySociety, qui gère également le succès du site web de la Grande-Bretagne WhatDoTheyKnow.com. Actuellement, il existe aussi des autres sites web similaires dans le monde entier.

    Nous sommes ici pour vous aider!

    -

    L'équipe d'AsktheEU.org fait partie de l'équipe d'Access Info Europe, basée à Madrid, Espagne. Nous sommes ravis de vous aider pour toute partie de votre demande, que vous ayez besoin d'identifier l'organisme approprié, d'obtenir de l'aide pour rédiger votre demande ou d'envoyer une plainte.

    -

    Vous pouvez nous écrire ici

    -

    Vous pouvez égalemente nous contacter vía whatsapp

    -

    Who is funding AsktheEU.org?

    -

    AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

    -

    AsktheEU.org Supporters

    -

    The following organisations form part of the AsktheEU Advisory Group: <%= render :partial => 'help/supporters' %>

    -

    Intellectual Property

    -

    This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence.

    +

    L'équipe d'AsktheEU.org fait partie de l'équipe d'Access Info Europe, basée à Madrid, Espagne.

    +

    Nous sommes ravis de vous aider pour toute partie de votre demande, que vous ayez besoin d'identifier l'organisme approprié, d'obtenir de l'aide pour rédiger votre demande ou d'envoyer une plainte.

    +

    Vous pouvez nous écrire ici: team@asktheeu.org

    +

    Vous pouvez également nous contacter via WhatsApp à ce numéro: +34 637 22 66 09

    +

    CRÉDITS: Photo de couverture: drapeau de l'Union Européenne prise par Rock Cohen (sous la licence CC-BY-SA)

    diff --git a/lib/views/help/about.html.erb b/lib/views/help/about.html.erb index 2a5ed73..443a683 100644 --- a/lib/views/help/about.html.erb +++ b/lib/views/help/about.html.erb @@ -2,24 +2,24 @@ <%= render :partial => 'sidebar' %>
    -

    ABOUT

    -

    WELCOME TO ASKTHEEU.ORG!

    +

    <%= @title %>

    +

    Welcome to AsktheEU.org!

    -

    Welcome to AsktheEU.org!

    -

    The AsktheEU.org website enables you get the information you want about the European Union. It is as easy as asking a question.

    -

    The website is run by two not-for-profit, non-governmental organisations: Access Info Europe and mySociety. It is not an official EU website.

    -

    So I have a right to ask the EU for documents?

    -

    All EU citizens and residents have a right to ask for EU documents. That's a right in the EU Treaties.

    -

    All companies and associations based in the European Union can also make requests. Anyone else, from around the world, can ask and usually you will get an answer. Some EU bodies might ask for an ID document or postal address. Contact the AsktheEU.org team if you are from outside Europe and need help making a request.

    +

    The AsktheEU.org website enables you get the information you want about the European Union. It is as easy as asking a question.

    +

    The website is run by two not-for-profit, non-governmental organisations: Access Info Europe and mySociety. It is not an official EU website.

    +

    Do I have a right to ask the EU for documents?

    +

    All EU citizens and residents have a right to ask for EU documents. That's a right in the EU Treaties.

    +

    All companies and associations based in the European Union can also make requests.

    +

    Anyone else, from around the world, can ask and usually you will get an answer. Some EU bodies might ask for an ID document or postal address. Contact the AsktheEU.org team if you are from outside Europe and need help making a request.

    Which law gives me this right to ask for EU documents?

    -

    The EU rules are called Regulation 1049/2001 on Access to EU Documents.

    -

    The right to ask for EU documents is in Article 15 of the Treaty on the Functioning of the European Union and Article 42 of the Charter of Fundamental Rights of the European Union.

    +

    The EU rules are call Regulation 1049/2001 on Access to EU Documents.

    +

    The right to ask for EU documents is in Article 15 of the Treaty on the Functioning of the European Union and Article 42 of the Charter of Fundamental Rights of the European Union

    Asking for EU documents is free of charge and you never have to say why you want the information.

    How does it work?

    The website sends your request to an EU body. When the response is received, it is automatically published on this website and you will get a notification.

    All answers are public, so that the information is shared with anyone who is interested.

    If you don't get an answer within 15 working days (3 weeks) we will send an automatic reminder to the EU body. You will also get a reminder note.

    -

    How to send your request in 4 easy steps:

    +

    How to send your request in 4 steps:

    1. You register with the website.
    2. You identify which body you want to send a request to.
      3. @@ -29,27 +29,32 @@

      What should I say in my request?

      Simply ask for documents containing the information that you want. Be clear and specific. Don't worry too much about making a perfect request: if it's not clear, the EU body can always come back to you for a clarification.

      Remember: You never have to say why you want the information.

      -

      Contact the AsktheEU.org team at Access Info Europe if you are not sure what to say. Please keep your language polite and respectful – if we see language that is inappropriate, offensive, or defamatory, we reserve the right to take down your request.

      -

      Can I ask information about myself?

      -

      You should not use AsktheEU.org to get access to personal information about yourself. For personal data requests EU's Data Protection rules. Click herefor more information.

      -

      Can I ask for Environmental Information?

      -

      You can use AsktheEU.org to request environmental information. If you are doing that, please also mention in your request that, in addition to Regulation 1049/2001, you are asking based on the Aarhus Directive on public access to environmental information (Directive 2003/4/EC).

      -

      Who can use AsktheEU.org?

      -

      Every one of the 500 million people living in the European Union (both citizens and residents) has the legally guaranteed right to ask for documents from EU bodies.

      +

      Contact the AsktheEU.org team at Access Info Europe if you are not sure what to say.

      +

      Please keep your language polite and respectful – if we see language that is inappropriate, offensive, or defamatory, we reserve the right to take down your request.

      +
      +

      Can I ask information about myself?

      +

      You should not use AsktheEU.org to get access to personal information about yourself. For personal data requests EU's Data Protection rules. Click here for more information.

      +
      +
      +

      Can I ask for Environmental Information?

      +

      You can use AsktheEU.org to request environmental information. If you are doing that, please also mention in your request that, in addition to Regulation 1049/2001, you are asking based on the Aarhus Directive on public access to environmental information (Directive 2003/4/EC).

      +

      Which language can I use to make my request?

      AsktheEU.org is in English, French, German and Spanish.

      You have a right to ask in any of the 24 official and working languages of the EU: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish, and Swedish.

      In theory the EU should answer in the language in which you ask, but in reality many documents do not exist in all languages. Still, it's worth trying. If you need help, let the AsktheEU.org team know.

      What do I do if an EU body asks for my address or an ID document?

      Some EU bodies might ask for your postal address or a copy of your ID.

      -

      We are against this practice, but bodies have a right to do it. Let us know if this happens to you.

      -

      We can take your postal address off line by redacting it after you have sent it. We can also help you with the right email address to send your ID document.

      +

      We are against this practice, but bodies have a right to do it. Let us know if this happens to you. We can take your postal address off line by redacting it after you have sent it.

      +

      We can also help you with the right email address to send your ID document.

      What information about me will be public?

      -

      Your name will be public, linked to your request. We never give your email address to anyone. For more, read our full privacy policy – it's in user-friendly language!

      -

      To prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please get in contact with us.

      +

      Your name will be public, linked to your request. We never give your email address to anyone. For more, read our full <%= link_to 'privacy policy', help_privacy_path %> – it's in user-friendly language!

      +

      To prevent spam, emails and mobile numbers are automatically removed from responses to requests.

      +

      If you need access to any of this automatically-redacted information, please get in contact with us.

      For technical reasons we are not always able automatically to remove emails and phone numbers from attachments, such as scanned PDFs, although in many cases this can be done manually if you contact us.

      What if I am not happy with an answer or if they refuse to give me the documents?

      -

      If you are not happy with a response, or if documents are refused, you have a right to appeal. You can appeal via this website. An appeal to the EU is call a "confirmatory application." Just click on the link saying "I want to appeal."

      +

      If you are not happy with a response, or if documents are refused, you have a right to appeal.

      +

      You can appeal via this website. An appeal to the EU is call a "confirmatory application." Just click on the link saying "I want to appeal."

      You must send the appeal within 15 working days (3 weeks) of getting a refusal. The EU body has another 15 working days to answer your appeal.

      If you are still not happy, you can appeal to the European Ombudsman.

      Another option is to appeal to the Court of Justice of the European Union. You will need a lawyer to help you do this.

      @@ -57,20 +62,16 @@

      What do I do if I don't get an answer?

      When you don't get an answer in 15 working days (3 weeks) this is called "administrative silence" and you have a right to send an appeal to challenge that.

      Before you do that, you might want to send a polite reminder, and then if you still don't get an answer, you can send your appeal.

      -

      If after sending your appeal, there is still no answer, you can make a complaint to the European Ombudsman.

      +

      If after sending your appeal, there is still no answer, you can make a complaint to the European Ombudsman.

      Let the AsktheEU.org team know if you need help with appealing silence.

      Who are we?

      AsktheEU.org is a project of Access Info Europe, a human rights organisation based in Madrid.

      Access Info Europe is a not-for-profit human rights organisation registered in Spain with the Ministry of Interior (reference 587828) and with the EU's Transparency Register (reference 49931835063-67).

      -

      The software running this website is the Alaveteli software, developed and managed by mySociety, which also runs the highly successful UK website WhatDoTheyKnow.com. There are similar websites all around the world.

      +

      The software running this website is the Alaveteli software, developed and managed by mySociety's, which also runs the highly successful UK website WhatDoTheyKnow.com. There are similar websites all around the world.

      We are here to help!

      The AsktheEU.org team is part of Access Info Europe's team based in Madrid, Spain.

      We are happy to help you with any part of your request, whether you need help identifying the right body, writing the request, or sending an appeal.

      -

      You can write to us on our contact page

      -

      Who is funding AsktheEU.org?

      -

      AsktheEU.org is funded primarily by the Open Society Foundation. We still need more funds and volunteers to keep it running. Support Access Info Europe.

      -

      AsktheEU.org Supporters

      -

      The following organisations form part of the AsktheEU Advisory Group: <%= render :partial => 'help/supporters' %>

      -

      Intellectual Property

      -

      This website is part of the Alaveteli Project – an open source software development being run by mySociety in collaboration with Access Info Europe and other civil society organisations. The other original content of this website was developed by Access Info Europe and is made public under a Creative Commons Attribution, Share Alike licence.

      +

      You can write to us here: team@asktheeu.org

      +

      You can also send us a WhatsApp, here: +34 637 22 66 09

      +

      CREDITS: Front page picture of EU flag by Rock Cohen (licensed CC-BY-SA).

    From 77e5bba4007cdc04ecb9742c12420d7e78ba2f03 Mon Sep 17 00:00:00 2001 From: Graeme Porteous Date: Mon, 1 Jun 2020 15:01:33 +0100 Subject: [PATCH 280/281] Update EN ES FR privacy pages --- lib/views/help/privacy.es.html.erb | 32 +++++++++++++----------------- lib/views/help/privacy.fr.html.erb | 30 +++++++++++++--------------- lib/views/help/privacy.html.erb | 27 ++++++++++--------------- 3 files changed, 39 insertions(+), 50 deletions(-) diff --git a/lib/views/help/privacy.es.html.erb b/lib/views/help/privacy.es.html.erb index ff0956d..510a304 100644 --- a/lib/views/help/privacy.es.html.erb +++ b/lib/views/help/privacy.es.html.erb @@ -1,46 +1,42 @@ -<% @title = "Tu confidencialidad" %> +<% @title = "Privacidad" %> <%= render :partial => 'sidebar' %>
    -

    TU CONFIDENCIALIDAD

    -

    ¡BIENVENIDO A ASKTHEEU.ORG!

    +

    <%= @title %>

    -

    En AsktheEU.org sólo será visible para el público general tu nombre, a no ser que incluyas otra información personal en el texto de la solicitud.

    +

    En AsktheEU.org sólo será visible para el público general tu nombre, a no ser que incluyas otra información personal en el texto de la solicitud.

    Te recomendamos que no añadas ninguna otra información personal en el cuerpo de la solicitud. Esto incluye tu número de teléfono, dirección postal, email personal u otra información personal, además de detalles sobre tu familia o trabajo.

    -

    La plataforma de AsktheEU.org está gestionada por Access Info Europe y nos tomamos tu privacidad en serio. Por eso cumplimos con el Reglamento General de Protección de Datos de la Unión Europea.

    +

    La plataforma de AsktheEU.org está gestionada por Access Info Europe y nos tomamos tu privacidad en serio. Por eso cumplimos con el Reglamento General de Protección de Datos de la Unión Europea.

    ¿Qué parte de mi información personal procesáis?

    Access Info tiene acceso a tu nombre completo y a tu dirección de email personal. Los usamos para poder administrar la página web de AsktheEU.org. Nunca compartiremos tu dirección de email con terceros sin haber recibido previo consentimiento por tu parte.

    La página web de AsktheEU.org transfiere tu nombre a los organismos de la Unión Europea a los que has enviado una solicitud de acceso a información. Si decides usar AsktheEU.org, nos estás dando tu permiso expresamente para trasferir tu nombre a dicho organismo. También estás dando consentimiento para que ese organismo procese tu nombre con el objetivo de responder a tu solicitud. Esto quiere decir que tu nombre se compartirá con los funcionarios públicos de la Unión Europea que trabajen en la búsqueda de los documentos que has solicitado y en la preparación y firma de la respuesta que te envíen.

    -

    Es importante que sepas que dejamos claro a la UE que bajo ninguna circunstancia estás dando permiso a la UE para que transfiera tu nombre a terceros sin tu expreso consentimiento

    +

    Es importante que sepas que dejamos claro a la UE que bajo ninguna circunstancia estás dando permiso a la UE para que transfiera tu nombre a terceros sin tu expreso consentimiento.

    ¿Quién puede ver mi dirección de correo electrónico?

    Tu dirección de correo electrónico no aparecerá en la página web a no ser que la incluyas en el cuerpo de tu solicitud.

    Los funcionarios públicos de la UE tampoco ven tu dirección de correo electrónico. Esto se debe a que el sistema genera un email único para cada solicitud, y ese email no tiene nada que ver contigo o con tu nombre.

    El equipo de AsktheEU.org de Access Info Europe puede ver tu dirección de correo electrónico. Si lo usamos, será únicamente para contactarte respecto a tu solicitud o para informarte sobre actualizaciones del portal online de AsktheEU.org

    Nunca le proporcionaremos tu dirección de correo electrónico a terceros a no ser que nos lo pidas o que estemos legalmente obligados a hacerlo.

    Si le mandas un mensaje a otro usuario de la página web, aparecerá tu dirección de correo electrónico en el mensaje. Te informaremos de que esto va a ocurrir de antemano.

    -

    ¿Por qué aparecen mi nombre y mi solicitud publicados en esta página web?

    -

    Publicamos tu solicitud en internet para que todo el mundo pueda consultar y utilizar la información que has obtenido.

    ¿Tengo que dar un nombre real?

    -

    Sí. Te pedimos que uses un nombre real. Estás ejerciendo un derecho que es en la base de una sociedad democrática y abierta, y por lo tanto deberías ejercerlo usando tu nombre real.

    +

    Sí. Te pedimos que uses un nombre real. Estás ejerciendo un derecho que es la base de una sociedad democrática y abierta, y por lo tanto deberías ejercerlo usando tu nombre real.

    Además, si quieres presentar una reclamación ante el Defensor del Pueblo Europeo o ante el Tribunal de Justicia de la Unión Europea, tienes que haber usado tu nombre real en el momento de realizar la solicitud de acceso a la información.

    Te pedimos que tengas en cuenta que algunos de los organismos de la UE podrían pedirte que verifiques tu dirección postal o incluso que les proporciones algún documento de identificación. Estamos en contra de esta práctica, pero puede pasar.

    Si eres periodista o una persona conocida y no quieres revelar que estás solicitando información, la solución es que le pidas a otra persona, como a un amigo o un compañero de trabajo, que mande la solicitud.

    -

    Si verdaderamente no encuentras una alternativa, contáctanos e intentaremos ayudarte en a enviar la solicitud. Ten en cuenta que no tenemos suficientes recursos para hacer esto con todo el mundo.

    +

    Si verdaderamente no encuentras una alternativa, <%= link_to 'contáctanos', help_contact_path %> e intentaremos ayudarte a enviar la solicitud. Ten en cuenta que no tenemos suficientes recursos para hacer esto con todo el mundo.

    Te pedimos que des tu nombre y apellido. Si tienes más de un nombre o apellido, puedes usar solo uno de ellos, pero lo mínimo es que al menos proporciones un nombre y un apellido. Si vemos nombres no serios o pseudónimos muy obvios, procederemos a retirar la solitud y contactar con el solicitante. Por favor, ¡no suplantes la identidad de otra persona!

    -

    ¿Pueden registrar información confidencial relativa a mi persona?

    -

    Si ves en la página alguna información de carácter confidencial relacionada contigo que te gustaría que eliminásemos u ocultásemos, háganoslo saber. Especifique exactamente de qué información se trata y por qué puede suponer un problema. Además, explique dónde aparece en el sitio web.

    -

    Cuando se publican datos confidenciales de manera accidental solemos eliminarlos. Por lo general, se suele eliminar la información de carácter privado a petición del individuo afectado, pero si cualquier persona encuentra información confidencial le rogamos que así nos lo indique.

    -

    Pensamos que existe un gran interés público por retener los nombres de los funcionarios o trabajadores públicos de las autoridades. Sólo eliminaremos dichos nombres en circunstancias excepcionales, por ejemplo si se revela el nombre y el puesto desempeñado y ello puede conllevar un riesgo para la seguridad de la persona. Si eres funcionario y quieres que eliminemos tu nombre con urgencia por las razones mencionadas, tienes que enviarnos una solicitud a través del responsable de tu departamento u organismo. Esta solicitud tiene que probar que constituye un riesgo que va más allá del interés público, y debe demostrar que se han tomado medidas para ocultar el nombre en la página web de la organización y otros documentos que puedan ser públicos.

    -

    Con el resto de las solicitudes llevamos a cabo una prueba de interés público para decidir si la información debería eliminarse de acuerdo con las normas de Protección de Datos de la Unión Europea. Consideramos que la información que publicamos es de naturaleza periodística y pertenece a todos.

    -

    ¡El organismo de la UE me ha pedido mi número de teléfono o dirección postal!

    +

    ¿Podéis retirar información personal sobre mí?

    +

    Si te piden que proporciones tu dirección postal y lo haces a través de la plataforma o si de forma inintencionada proporcionas otra información personal (tu número de teléfono, o cualquier otro dato de carácter personal), te pedimos que simplemente nos contactes para ocultarlas de tu solicitud.

    +

    Ten en cuenta que, en estos casos, aunque la información ya no aparezca en la página web, sí habrá sido enviada al organismo de la UE al que has hecho la solicitud. Si estás preocupado sobre la información personal que has enviado, también contáctanos. Te ayudaremos a mediar con el organismo de la UE al que has enviado tu información personal para que la destruya.

    +

    Por motivos técnicos, no podemos quitar siempre de forma automática direcciones de correo electrónico o números de teléfono que aparezcan en archivos adjuntos, como archivos en PDF escaneados, aunque en la mayoría de los casos sí podemos hacerlo manualmente si nos <%= link_to 'contactas', help_contact_path %>.

    +

    ¡El organismo de la UE me ha pedido mi número de teléfono o dirección postal!

    Si un organismo de la UE te pide tu número de teléfono para tratar algún tema sobre tu solicitud o clarificarla te recomendamos que se lo des, pero de forma directa y no a través de la plataforma online. Si no quieres darles tu número de teléfono, puedes decidir seguir discutiendo sobre la solicitud por email, o puedes solicitarles el número de teléfono tú a ellos y establecer una cita para aclarar lo que haya que aclarar.

    Si una autoridad pública te solicita tu dirección postal física completa, responde diciendo que preferirías que te enviasen la información en formato electrónico. Este es un derecho que te corresponde bajo la Regulación 1049/2001 si la información existe en ese formato.

    Dicho esto, la UE podría querer enviarte una carta por correo postal además de enviártela a través de AsktheEU.org. En estos casos, te recomendamos que proporciones tu dirección postal.

    -

    Si recibes la respuesta solo por correo postal, <%= link_to 'háznoslo saber', help_contact_path %>. Existen dos posibles soluciones. Una es que tú amablemente escanees la respuesta y nos la mandes para que la podemospodamos subirla a la plataforma online. La otra es que nosotros contactemos con el organismo correspondiente y les pidamos que manden la versión digital también.

    +

    Si recibes la respuesta solo por correo postal, háznoslo saber. Existen dos posibles soluciones. Una es que tú amablemente escanees la respuesta y nos la mandes para que podamos subirla a la plataforma online. La otra es que nosotros contactemos con el organismo correspondiente y les pidamos que manden la versión digital también.

    ¿Qué pasa si quiero borrar mi nombre o borrar mi cuenta?

    El equipo de AsktheEU.org puede borrar solicitudes específicas – lo que significa que la solicitud y todas las respuestas recibidas se perderán.

    El equipo de AsktheEU.org también puede borrar tu cuenta. Debes contactarnos si deseas hacer esto. Cumpliremos siempre con la petición de eliminar tu cuenta de la forma más rápida posible. Esto significa que intentaremos hacerlo inmediatamente o por lo menos en el mismo día en el que lo pidas.

    Una vez que tu cuenta se borre, toda la información relacionada con ella – las solicitudes y sus respuestas – se borrará también.

    -

    No podemos simplemente borrar tu nombre y dejar las solicitudes, porque el cuerpo de las solicitud y las respuestas contienen tu nombre.

    +

    No podemos simplemente borrar tu nombre y dejar las solicitudes, porque el cuerpo de las solicitudes y las respuestas contienen tu nombre.

    Por este motivo, te rogamos que pienses detenidamente si de verdad quieres que borremos una de tus solicitudes o tu cuenta, dado que eso significa que toda información relacionada con ellas se perderá también para el resto de personas. A pesar de ello, si de verdad quieres borrar tu cuenta, ¡es tu derecho!

    diff --git a/lib/views/help/privacy.fr.html.erb b/lib/views/help/privacy.fr.html.erb index 56c2adc..abe9215 100644 --- a/lib/views/help/privacy.fr.html.erb +++ b/lib/views/help/privacy.fr.html.erb @@ -1,13 +1,12 @@ -<% @title = "CONFIDENTIALITÉ" %> +<% @title = "Confidentialité" %> <%= render :partial => 'sidebar' %>
    -

    CONFIDENTIALITÉ

    -

    ¡BIENVENUE A ASKTHEEU.ORG!

    +

    <%= @title %>

    -

    Sur AsktheEU.org, seulement sera visible votre nom per le grand publique, sauf si vous incluez d'autres informations personnelles dans le corps de la demande.

    +

    Sur AsktheEU.org, seulement sera visible votre nom per le grand publique, sauf si vous incluez d'autres informations personnelles dans le corps de la demande.

    Nous vous recommandons de ne pas ajouter d'autres renseignements personnels au corps de la demande. Cela comprend le fait de ne pas ajouter votre numéro de téléphone, votre adresse postale, votre courriel personnel ou d'autres renseignements personnels, ainsi que des détails sur votre famille ou votre travail.

    -

    La plateforme AsktheEU.org est gérée par Access Info Europe et nous prenons votre vie privée au sérieux. C'est pourquoi nous respectons la réglementation générale de protection des données de l'Union européenne.

    +

    La plateforme AsktheEU.org est gérée par Access Info Europe et nous prenons votre vie privée au sérieux. C'est pourquoi nous respectons la réglementation générale de protection des données de l'Union européenne.

    Quelle partie de mes renseignements personnels traitez-vous?

    Access Info a accès à votre nom complet et à votre adresse e-mail personnelle. Nous les utilisons pour administrer le site AsktheEU.org. Nous ne partagerons jamais votre adresse électronique avec personne sans votre consentement préalable.

    Le site AsktheEU.org transfère votre nom aux organes de l'Union européenne auxquels vous avez adressé une demande d'accès à l'information. Si vous décidez d'utiliser AsktheEU.org, vous nous autorisez expressément à transférer votre nom à cet organisme. Vous consentez également à ce que cet organisme traite votre nom afin de répondre à votre demande. Cela signifie que votre nom sera communiqué aux fonctionnaires de l'Union européenne qui travaillent à la recherche des documents que vous avez demandés et à la préparation et à la signature de la réponse qu'ils vous envoient.

    @@ -18,27 +17,26 @@

    L'équipe AsktheEU.org d'Access Info Europe peut voir votre adresse e-mail. Si nous l'utilisons, ce ne sera que pour vous contacter au sujet de votre demande ou pour vous informer des mises à jour du site AsktheEU.org.

    Nous ne donnerons jamais votre adresse email à des tiers, à moins que nous soyons obligés légalement de le faire, ou si vous nous l'avez demandé.

    Si vous envoyez un message via le site à un autre utilisateur, ce dernier verra votre adresse email. Un avertissement vous le rappellera au moment de l'envoi.

    -

    Why is my name and my request public on this site?

    -

    We publish your name and request so that everyone can benefit from the information you've obtained.

    Dois-je donner un vrai nom?

    -

    Oui. Nous vous demandons d'utiliser un nom réel. Vous exercez un droit qui est à la base d'une société démocratique et ouverte et vous devriez donc l'exercer en utilisant votre vrai nom. En plus, si vous souhaitez déposer une plainte auprès du Ombudsman europénn ou de la Cour de justice de l'Union européenne, vous devez avoir utilisé votre vrai nom au moment de la demande d'accès à l'information.

    +

    Oui. Nous vous demandons d'utiliser un nom réel. Vous exercez un droit qui est à la base d'une société démocratique et ouverte et vous devriez donc l'exercer en utilisant votre vrai nom.

    +

    En plus, si vous souhaitez déposer une plainte auprès de l'Ombudsman européen ou de la Cour de justice de l'Union européenne, vous devez avoir utilisé votre vrai nom au moment de la demande d'accès à l'information.

    Veuillez noter que certains organismes de l'UE peuvent vous demander de vérifier votre adresse postale ou même de leur fournir une pièce d'identité. Nous sommes contre cette pratique, mais cela peut arriver.

    Si vous êtes un journaliste ou une personne célèbre et que vous ne voulez pas révéler que vous demandez des informations, la solution est de demander à quelqu'un d'autre, comme un ami ou un collègue, d'envoyer la demande.

    -

    Si vous ne trouvez pas d'alternative, contactez-nous et nous essayerons de vous aider. Veuillez noter que nous ne disposons pas assez de ressources pour le faire avec tout le monde.

    -

    Nous vous demandons d'indiquer vos nom et prénom. Si vous avez plus d&'un prénom ou nom de famille, vous pouvez utiliser les autres, mais le moins que vous puissiez faire est de donner au moins un prénom et un nom. Si nous voyons des noms non sérieux ou des pseudonymes très évidents, nous procéderons au retrait de la demande et contacterons le demandeur pour en parler. Dans tous les cas ne vous faites jamais passer pour quelqu'un d'autre !

    -

    ¿Pouvez-vous retirer des renseignements personnels me concernant?

    +

    Si vous ne trouvez pas d'alternative, <%= link_to 'contactez-nous', help_contact_path %> et nous essayerons de vous aider. Veuillez noter que nous ne disposons pas assez de ressources pour le faire avec tout le monde.

    +

    Nous vous demandons d'indiquer vos nom et prénom. Si vous avez plus d'un prénom ou nom de famille, vous pouvez utiliser les autres, mais le moins que vous puissiez faire est de donner au moins un prénom et un nom. Si nous voyons des noms non sérieux ou des pseudonymes très évidents, nous procéderons au retrait de la demande et contacterons le demandeur pour en parler. Dans tous les cas ne vous faites jamais passer pour quelqu'un d'autre!

    +

    Pouvez-vous retirer des renseignements personnels me concernant?

    Si un organisme de l'UE vous demande de fournir votre adresse postale et vous le faites travers la plateforme, ou si vous fournissez involontairement d'autres informations personnelles vous concernant (votre numéro de téléphone ou toute autre donnée personnelle), nous vous demandons simplement de nous contacter pour les cacher de votre demande.

    Veuillez noter que dans de tels cas, même si l'information n'apparaît plus sur le site web, elle aura été envoyée à l'organisme de l'UE auquel vous avez demandé accès aux documents. Si vous êtes préoccupé par les renseignements personnels que vous avez fournis, veuillez également nous en informer. Nous vous aiderons à négocier avec l'organisme de l'UE auquel vous avez envoyé vos informations personnelles pour les détruire.

    -

    Pour des raisons techniques, nous ne pouvons pas toujours supprimer automatiquement les adresses électroniques ou les numéros de téléphone des pièces jointes, comme les fichiers PDF scannés, bien que dans la plupart des cas nous puissions le faire manuellement si vous nous contactez.

    -

    L'organisme européen m'a demandé mon numéro de téléphone ou mon adresse postale !

    +

    Pour des raisons techniques, nous ne pouvons pas toujours supprimer automatiquement les adresses électroniques ou les numéros de téléphone des pièces jointes, comme les fichiers PDF scannés, bien que dans la plupart des cas nous puissions le faire manuellement si vous nous <%= link_to 'contactez', help_contact_path %>.

    +

    L'organisme européen m'a demandé mon numéro de téléphone ou mon adresse postale!

    Si un organisme de l'UE vous demande votre numéro de téléphone pour discuter ou clarifier votre demande, nous vous recommandons de le lui donner, mais directement et non via la plate-forme en ligne. Si vous ne voulez pas leur donner votre numéro de téléphone, vous pouvez décider de continuer à discuter de la demande par email, ou vous pouvez leur demander le numéro de téléphone et fixer un rendez-vous pour clarifier ce qui doit être clarifié.

    Si une autorité publique vous demande votre adresse postale physique complète, répondez en disant que vous préférez que l'information vous soit envoyée sous forme électronique. C'est votre droit en vertu du règlement 1049/2001 si l'information existe dans ce format.

    Cela dit, l'UE peut souhaiter vous envoyer une lettre par la poste en plus de l'envoyer via AsktheEU.org. Dans ces cas, nous vous recommandons de fournir votre adresse postale.

    -

    Si vous ne recevez la réponse que par la poste, veuillez nous le faire savoir. Il y a deux solutions possibles. L'une est que vous avez la gentillesse de scanner la réponse et de nous l'envoyer pour que nous puissions la télécharger sur la plateforme en ligne. L'autre est que nous contactons l'organisme compétent et lui demandons d'envoyer également la version numérique.

    +

    Si vous ne recevez la réponse que par la poste, veuillez-nous le faire savoir. Il y a deux solutions possibles. L'une est que vous avez la gentillesse de scanner la réponse et de nous l'envoyer pour que nous puissions la télécharger sur la plateforme en ligne. L'autre est que nous contactons l'organisme compétent et lui demandons d'envoyer également la version numérique.

    Que faire si je veux supprimer mon nom ou mon compte?

    -

    L'équipe d'AsktheEU.org peut supprimer des demandes d'accès à l'information especifiques. Cela signifie que la demande et les réponses reçues seront perdues.

    +

    L'équipe d'AsktheEU.org peut supprimer des demandes d'accès à l'information spécifiques. Cela signifie que la demande et les réponses reçues seront perdues.

    L'équipe d'AsktheEU.org peut aussi supprimer votre compte. Vous devriez nous contacter si vous souhaitez le faire. Nous répondrons toujours à la demande de suppression de votre compte le plus rapidement possible. Cela signifie que nous essaierons de le faire immédiatement ou au moins le jour même où vous en ferez la demande.

    Une fois votre compte supprimé, toutes les informations connexes - les demandes et leurs réponses - seront également supprimées.

    Nous ne pouvons pas simplement supprimer votre nom et laisser les demandes, parce que le corps des demandes et les réponses à celles-ci contiennent votre nom.

    -

    Pour cette raison, nous vous demandons de bien réfléchir si vous voulez vraiment que nous supprimions l'une de vos demandes ou votre compte, car cela signifie que toutes les informations connexes seront perdues pour les autres également. Cependant, si vous voulez vraiment supprimer votre compte, c'est votre droit !

    +

    Pour cette raison, nous vous demandons de bien réfléchir si vous voulez vraiment que nous supprimions l'une de vos demandes ou votre compte, car cela signifie que toutes les informations connexes seront perdues pour les autres également. Cependant, si vous voulez vraiment supprimer votre compte, c'est votre droit!

    diff --git a/lib/views/help/privacy.html.erb b/lib/views/help/privacy.html.erb index 44d09b2..c901a13 100644 --- a/lib/views/help/privacy.html.erb +++ b/lib/views/help/privacy.html.erb @@ -1,11 +1,10 @@ -<% @title = "Your privacy" %> +<% @title = "Privacy" %> <%= render :partial => 'sidebar' %>
    -

    YOUR PRIVACY

    -

    WELCOME TO ASKTHEEU.ORG!

    +

    <%= @title %>

    -

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    +

    On AsktheEU.org, only your name is visible to the general public unless you put other personal information in the body of the request.

    We strongly advise you not to put any personal information in the body of the request. That includes not putting your phone number, home address, email address or other personal or family or work details.

    The AsktheEU.org website is run by Access Info Europe and we take your privacy very seriously. We comply with the European Union's General Data Protection Regulation.

    What personal data of mine will you process?

    @@ -13,32 +12,28 @@

    The AsktheEU.org website transfers your name in access to documents requests to European Union bodies. By using the AsktheEU.org website, you expressly give your permission for us to transfer your name to the relevant EU body. You also expressly give your permission for that EU body to process your name for the purpose of answering your request. That means that the name will be shared with relevant European Union officials who are involved in searching for the requested documents and in preparing and signing the response to you.

    We make clear to the EU that in no circumstances have you given permission to the EU to transfer your name to any other third party without your express consent.

    Who gets to see my email address?

    -

    Your e-mail address will not be shown on the website unless you include in the message or in a footer to your email.

    +

    Your e-mail address will not be shown on the website unless you include it in the message or in a footer to your email.

    EU officials do not see your email address. This is because the system generated a unique email address for each request, and that unique email has nothing to do with you or your name.

    The AsktheEU.org team at Access Info Europe can see your email address. We may use it to contact you for issues relating to your request or for updates about issues relating to the AsktheEU.org website.

    -

    We will never disclose your email address to anyone unless either you ask us to do so or unless we are obliged to by law.

    +

    We will never disclose your email address to anyone unless either you ask us to do so or unless we are obliged to by law.

    If you send a message to another user on the site, then it will reveal your email address to them. You will be told that this is going to happen.

    -

    Why will my name and my request appear publicly on the site?

    -

    We publish your request on the internet so that anybody can read it and make use of the information that you have found.

    Do I have to give a real name?

    Yes. We ask you to use a real name. You are exercising a right which is the basis for an open and democratic society and this should be under your real name.

    Also, if you want to appeal later to the European Ombudsman or to the Court of Justice of the European Union you should have used your real name.

    Please note that some EU bodies may ask you to verify your address or even to provide an ID. We are against this practice but it can happen.

    If you are a journalist or a well-known person and not want to reveal that you are asking for information, the solution is to get another person, a friend or colleague, to send the request.

    -

    If you are really stuck, contact us and we will try to help you send the request; please note that we don't have the resources to do this for everyone.

    -

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name.

    -

    If we see silly names or really obvious pseudonyms, we will remove the request and contact the requester about this.

    -

    Please do not impersonate someone else!

    +

    If you are really stuck, <%= link_to 'contact us', help_contact_path %> and we will try to help you send the request; please note that we don't have the resources to do this for everyone.

    +

    We ask for a first and a last name. If you have more than one first or last name you can use these, but the minimum is a first and last name. If we see silly names or really obvious pseudonyms, we will remove the request and contact the requester about this. Please do not impersonate someone else!

    Can you take down personal information about me?

    If you are asked to provide your postal address and you do so via the website, please simply contact us and we can redact it from the request.

    If you accidentally gave other personal information (your phone number, or any other personal details), please contact us and we can redact them from the request.

    -

    Please note that in these cases, even if the information is no longer online, it has been sent to the EU body. If you are concerned about information you have sent, please talk to us. We will help you mediate with an EU body for them to also destroy the personal information.

    +

    Please note that in these cases, even if the information is no longer online, it has been sent to the EU body. If you are concerned about information you have sent, please talk to us. We will help you mediate with an EU body for them to also destroy the personal information.

    For technical reasons we are not always able automatically to remove emails and phone numbers from attachments, such as scanned PDFs, although in many cases this can be done manually if you <%= link_to 'contact us', help_contact_path %>.

    The EU body has asked for my phone number or postal address!

    -

    If an EU body asks for your phone number to discuss or clarify the request we recommend that you give it, but directly to them not across the site. If you do not want to give out your number, you can opt to continue discussing by email or you could ask for their number and arrange a time to phone and discuss the request.

    -

    If a public authority asks you for your full, physical address (postal address), reply to them saying that you would prefer to receive information in electronic form. This is your right under Regulation 1049/2001 if the information exists in that format.

    +

    If an EU body asks for your phone number to discuss or clarify the request we recommend that you give it, but directly to them not across the site. If you do not want to give out your number, you can opt to continue discussing by email or you could ask for their number and arrange a time to phone and discuss the request.

    +

    If a public authority asks you for your full, physical address (postal address), reply to them saying that you would prefer to receive information in electronic form. This is your right under Regulation 1049/2001 if the information exists in that format.

    That said, the EU might want to send you a formal decision letter by post in addition to sending it to you via AsktheEU.org. In those cases, we recommend you provide your postal address.

    -

    If you receive a response only by post, please <%= link_to 'let us know', help_contact_path %>. There are two solutions. One is that you kindly scan the response so that we can put it on line. The other is that we contact the EU body and ask them to send the digital version as well.

    +

    If you receive a response only by post, please let us know. There are two solutions. One is that you kindly scan the response so that we can put it on line. The other is that we contact the EU body and ask them to send the digital version as well.

    What if I want to delete my name or to delete my account?

    The AsktheEU.org team can delete individual requests – that means the request and all answers are lost.

    The AsktheEU.org team can also delete your account. You need to contact us to do this. We will always comply with a request to delete your account in the shortest practical timeframe. That means that it can often be done immediately or at least within the same day.

    From 9613380b63d1fc68de03ed556d0d6edcfe74666d Mon Sep 17 00:00:00 2001 From: Graeme Porteous Date: Mon, 1 Jun 2020 21:48:07 +0100 Subject: [PATCH 281/281] Update EN ES FR officers pages --- lib/views/help/officers.es.html.erb | 51 +++++++++++++++-------------- lib/views/help/officers.fr.html.erb | 51 ++++++++++++++--------------- lib/views/help/officers.html.erb | 49 +++++++++++---------------- 3 files changed, 72 insertions(+), 79 deletions(-) diff --git a/lib/views/help/officers.es.html.erb b/lib/views/help/officers.es.html.erb index f98aad6..b35b67f 100644 --- a/lib/views/help/officers.es.html.erb +++ b/lib/views/help/officers.es.html.erb @@ -2,41 +2,44 @@ <%= render :partial => 'sidebar' %>
    -

    Guía de AsktheEU.org para funcionarios públicos

    -

    ¡BIENVENIDO A ASKTHEEU.ORG!

    +

    <%= @title %>

    -

    ¿Qué es AsktheEU.org?

    -

    Proceso de las solicitudes

    -

    Privacidad

    -

    ¿Qué es AsktheEU.org?

    -

    Si eres un funcionario público y has llegado a esta página siguiendo un link en un email que has recibido, aquí encontrarás información que debes saber sobre AsktheEU.org y su funcionamiento…

    -

    El objetivo de AsktheEU.org es el de facilitar las solicitudes de acceso a documentos por parte de los ciudadanos europeos y residentes en la UE.

    -

    Es también una forma de asegurarnosse de que cualquier documento difundido públicamente a un solicitante esté también disponible para el resto de ciudadanos. Con esto, esperamos animar al público a estar más interesado y más involucrado en el trabajo de la Unión Europea.

    + +

    Guía de AsktheEU.org para funcionarios públicos?

    +

    Si eres un funcionario público y has llegado a esta página siguiendo un link en un email que has recibido, aquí encontrarás información que debes saber sobre AsktheEU.org y su funcionamiento...

    +

    El objetivo de AsktheEU.org facilitar las solicitudes de acceso a documentos por parte de los ciudadanos europeos y residentes en la UE.

    +

    Es también una forma de asegurarnos de que cualquier documento difundido públicamente a un solicitante esté también disponible para el resto de ciudadanos. Con esto, esperamos animar al público a estar más interesado y más involucrado en el trabajo de la Unión Europea.

    Si eres un funcionario público de la UE, AsktheEU.org también te facilita el trabajo, puesto que tendrás menos probabilidades de tener que responder varias veces a solicitudes sobre el mismo tema.

    -

    AsktheEU.org es una página web administrada por dos organizaciones no gubernamentales sin ánimo de lucro, Access Info Europe y mySociety. La plataforma online ayuda a que cualquier ciudadano pueda solicitar documentos e información a los distintos organismos de la UE, y también comparte todas las respuestas recibidas con el público en general.

    -

    Como funciona AskTheEU.org

    +

    AsktheEU.org es una página web administrada por dos organizaciones no gubernamentales sin ánimo de lucro, Access Info Europe y mySociety. La plataforma online ayuda a que cualquier ciudadano pueda solicitar documentos e información a los distintos organismos de la UE, y también comparte todas las respuestas recibidas con el público en general.

    +

    Cómo funciona AsktheEU.org?

    Los solicitantes se registran en la página web de AsktheEU.org y la usan para realizar solicitudes.

    -

    Cada solicitud genera una dirección de email única. Debes responder a ese email para responder a la solicitud, como harías con cualquier otra solicitud de acceso a documentos. La única diferencia es que tu respuesta se publicará automáticamente en AsktheEU.org.

    -

    <%= link_to 'contacte con nosotros', help_contact_path %>.

    -

    Proceso de las solicitudes

    +

    Cada solicitud genera una dirección de email única. Debes responder a ese email para responder a la solicitud, como harías con cualquier otra solicitud de acceso a documentos. La única diferencia es que tu respuesta se publicará automáticamente en AsktheEU.org.

    ¿Las personas que están detrás de las solicitudes son personas reales?

    Sí. Cada solicitud es enviada por una persona que ha creado una cuenta en AsktheEU.org y que ha pasado por un proceso de dos fases para verificar el email que él o ella está usando. De esta forma, protegemos AsktheEU.org del spam.

    También puedes navegar por esta página web y encontrar una lista de todas las solicitudes que se han realizado anteriormente.

    -

    ¿Cómo calculáis la fecha límite para resolver que aparece en la página de la solicitud?

    -

    El sistema de AsktheEU.org calcula automáticamente 15 días laborables, en línea con la Regulación 1049/2001, aplicable a la mayoría de instituciones de la UE.

    -

    Empezamos a contar los días a partir del primer día laborable una vez que se haya enviado la solicitud. Si la solicitud se envía en un día laborable, empezamos a contar en el día siguiente.

    -

    El sistema tiene en cuenta los días festivos en las instituciones de la UE. Si tu organismo o agencia tiene festivos distintos a los que incluye el calendario de Bruselas, te pedimos por favor que nos lo hagas constar.

    -

    Cómo respondo a la solicitud?

    +

    ¿Cómo respondo a la solicitud?

    Simplemente responde al email de forma normal, usando la dirección de correo que corresponde a la solicitud. La respuesta que des se enviará al solicitante y se publicará en la web de AsktheEU.org

    -

    ¿Cómo puedo enviar un archivo grande que no puede ir por email?

    +

    ¿Cómo puedo mandar un archivo grande, que no puede ser enviado por email?

    Si tienes que enviar un archivo muy grande (de más de 50MB), te rogamos que nos contactes y te ayudaremos a subirlo online.

    -

    Privacidad

    -

    ¿Qué información sobre los funcionarios públicos de la UE publicáis?

    +

    ¿Qué información sobre los funcionarios públicos de la UE publicáis?

    Publicaremos toda la información que esté incluida en la respuesta a la solicitud de acceso a documentos.

    -

    La única excepción a esta regla es que, para prevenir el spam, emails y números de teléfono se ocultarán automáticamente. Si necesitas acceso a cualquiera de esta información automáticamente ocultada, te pedimos que te pongas en <%= link_to 'contacte con nosotros', help_contact_path %>.

    +

    La única excepción a esta regla es que, para prevenir el spam, emails y números de teléfono se ocultarán automáticamente. Si necesitas acceso a cualquiera de esta información automáticamente ocultada, te pedimos que te pongas en contacto con nosotros.

    A parte de esta excepción, el resto de la respuesta se hará pública. La lógica que se encuentra detrás de esto es que, si un solicitante puede recibir la información, significa que la información es pública y por lo tanto debería de estar disponible para todo el mundo.

    Esto es consistente con la jurisprudencia del Tribunal Europeo de Derechos Humanos, que ha confirmado el vínculo intrínseco entre el derecho de acceso a la información y el derecho a la libertad de expresión.

    -

    ¿Qué pasa si he publicado de forma involuntaria datos personales?

    +

    ¿Qué pasa si he publicado de forma involuntaria datos personales?

    Si mandas de forma inintencionada datos de carácter personal o información que no debería ser pública, te rogamos que nos contactes inmediatamente. Ten en cuenta que la forma más efectiva de hacer esto es por teléfono o vía email. También puedes enviar una carta certificada, pero recuerda que puede tardar varios días en llegar a nuestra oficina en Madrid.

    Cabe la posibilidad de que te solicitemos un escrito formal confirmando la petición de eliminar los datos personales publicados, pero si de verdad se publican de forma accidental, lo mejor es llamar por teléfono: es más rápido y más efectivo.

    +

    ¿Cómo calculáis la fecha límite para resolver que aparece en la página de la solicitud?

    +

    El sistema de AsktheEU.org calcula automáticamente 15 días laborables, en línea con la Regulación 1049/2001, aplicable a la mayoría de instituciones de la UE.

    +

    Empezamos a contar los días a partir del primer día laborable una vez que se haya enviado la solicitud. Si la solicitud se envía en un día laborable, empezamos a contar el día siguiente.

    +

    El sistema tiene en cuenta los días festivos en las instituciones de la UE. Si tu organismo o agencia tiene festivos distintos a los que incluye el calendario de Bruselas, te pedimos por favor que nos lo hagas constar.

    diff --git a/lib/views/help/officers.fr.html.erb b/lib/views/help/officers.fr.html.erb index d4cc1ed..d8f3692 100644 --- a/lib/views/help/officers.fr.html.erb +++ b/lib/views/help/officers.fr.html.erb @@ -2,45 +2,44 @@ <%= render :partial => 'sidebar' %>
    -

    Guide de AsktheEU.org pour les fonctionnaires

    -

    BIENVENUE À ASKTHEEU.ORG!

    +

    <%= @title %>

    -

    Qu'est-ce que AskTheEU?

    -

    Si vous êtes un fonctionnaire et que vous avez accédé à cette page en suivant un lien dans un email que vous avez reçu, vous trouverez ici des informations que vous devriez savoir sur AsktheEU.org et son fonctionnement...

    + +

    Guide de AsktheEU.org pour les fonctionnaires

    +

    Si vous êtes un fonctionnaire et que vous avez accédé à cette page en suivant un lien dans un email que vous avez reçu, vous trouverez ici des informations que vous devriez savoir sur AsktheEU.org et son fonctionnement...

    Le but du site web AsktheEU.org est de permettre à tout citoyen européen de faire des demandes d'accès aux documents des institutions publiques de l'UE.

    C'est aussi un moyen de s'assurer que tout document diffusé publiquement à un demandeur est également accessible à d'autres citoyens. Nous espérons ainsi encourager le public à s'intéresser et à s'impliquer davantage dans le travail de l'Union européenne.

    Si vous êtes fonctionnaire de l'UE, AsktheEU.org vous facilite également votre travail, car vous aurez moins de chances de devoir répondre plusieurs fois à des demandes sur le même sujet.

    -

    AsktheEU.org est un site web géré par deux organisations non gouvernementales à but non lucratif, Access Info Europe et mySociety. La plate-forme en ligne aide tout citoyen à demander des documents et des informations aux différents organes de l'UE, et partage également toutes les réponses reçues avec le grand public.

    -

    Comment fonctionne AsktheEU.org

    +

    AsktheEU.org est un site web géré par deux organisations non gouvernementales à but non lucratif, Access Info Europe et mySociety. La plate-forme en ligne aide tout citoyen à demander des documents et des informations aux différents organes de l'UE, et partage également toutes les réponses reçues avec le grand public.

    +

    Comment fonctionne AsktheEU.org

    Les demandeurs s'inscrivent sur le site web AsktheEU.org et l'utilisent pour faire des demandes d'accès aux documents.

    Chaque application génère un email unique. Vous devez répondre à cet email afin de répondre à cette demande, comme vous le feriez pour toute autre demande d'accès à des documents. La seule différence est que votre réponse sera automatiquement publiée sur AsktheEU.org.

    Les personnes qui font des demandes sont-elles des personnes réelles?

    Oui. Avant de pouvoir envoyer une demande, chaque utilisateur doit s'inscrire sur le site avec une adresse email unique que nous avons vérifiée dans un processus en deux étapes. Ainsi, on protège AsktheEU.org contre les spammeurs.

    -

    Vous pouvez aussi trouver sur AsktheEU la liste de toutes les demandes faites par chaque utilisateur.

    -

    Why are you publishing responses to access to EU documents requests?

    -

    There are many benefits to making answers to access to documents requests public, including that it will encourage the public to be more interested and involved in the work of the European Union.

    -

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    -

    Putting requests online permits members of the public to know about the information released and it helps them understand how the EU transparency rules work.

    -

    Given that responses to access to documents requests contain public information, which anybody else could easily request again from the same EU body and given that the European Court of Human Rights has linked the right of access to information to the right to freedom of expression, there is no reason not to publish this information.

    -

    Comment puis-je répondre à la démande?

    +

    Vous pouvez aussi trouver sur AsktheEU.org la liste de toutes les demandes faites par chaque utilisateur.

    +

    Comment puis-je répondre à la demande?

    Répondez simplement à l'email de la manière normale, en utilisant l'adresse email qui correspond à la demande. La réponse que vous donnerez sera envoyée au demandeur et sera publiée sur le site AsktheEU.org.

    Comment puis-je envoyer de gros fichiers qui ne passent pas par email?

    Si vous devez envoyer un fichier trop gros qui n'est pas possible d'envoyer par email (au-delà de 50Mb), contactez-nous.

    -

    I can see a request on AsktheEU.org, but we never got it by email!

    -

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don't hesitate to let us know.

    -

    You can check the address we're using with the "View email address" link which appears on the page for each EU body.

    -

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    -

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    -

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    -

    Que faire si j'ai publié accidentalement des données personelles?

    -

    Si vous envoyez involontairement des données personnelles ou des informations qui ne devraient pas être publiques, veuillez nous contacter immédiatement. Veuillez noter que la façon la plus efficace de le faire est par téléphone ou par email. Vous pouvez également envoyer une lettre recommandée, mais n'oubliez pas que cela peut prendre plusieurs jours pour arriver à notre bureau à Madrid.

    -

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande d'effacement des données personnelles publiées, mais si elles sont effectivement publiées accidentellement, il est préférable de téléphoner: c'est plus rapide et plus efficace.

    Quelles informations sur les fonctionnaires de l'UE publiez-vous?

    Nous publierons toute information incluse dans la réponse à la demande d'accès aux documents.

    -

    La seule exception à cette règle est que, pour empêcher le spam, les adresses emails et les numéros de téléphone seront automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, <%= link_to 'contactez-nous.', help_contact_path %>.

    -

    Mis à part cette exception, le reste de la réponse à une demande d'accès aux documents est rendu public. La logique sous-jacente est que, si un demandeur peut recevoir l'information, cela signifie que l'information est publique et devrait donc être accessible à tous. Cela est conforme à la jurisprudence de la Cour européenne des droits de l'homme, qui a confirmé le lien intrinsèque entre le droit d'accès à l'information et le droit à la liberté d'expression.

    +

    La seule exception à cette règle est que, pour empêcher le spam, les adresses emails et les numéros de téléphone seront automatiquement supprimés des réponses aux demandes. Si vous avez besoin d'accéder à l'une de ces informations générées automatiquement, contactez-nous.

    +

    Mis à part cette exception, le reste de la réponse à une demande d'accès aux documents est rendu public. La logique sous-jacente est que, si un demandeur peut recevoir l'information, cela signifie que l'information est publique et devrait donc être accessible à tous.

    +

    Cela est conforme à la jurisprudence de la Cour européenne des droits de l'homme, qui a confirmé le lien intrinsèque entre le droit d'accès à l'information et le droit à la liberté d'expression.

    +

    Que faire si j'ai publié accidentellement des données personnelles?

    +

    Si vous envoyez involontairement des données personnelles ou des informations qui ne devraient pas être publiques, veuillez nous contacter immédiatement. Veuillez noter que la façon la plus efficace de le faire est par téléphone ou par email. Vous pouvez également envoyer une lettre recommandée, mais n'oubliez pas que cela peut prendre plusieurs jours pour arriver à notre bureau à Madrid.

    +

    Il est possible que nous vous demandions une confirmation écrite formelle de la demande d'effacement des données personnelles publiées, mais si elles sont effectivement publiées accidentellement, il est préférable de téléphoner: c'est plus rapide et plus efficace.

    Comment calculez-vous le délai pour répondre à chaque demande?

    -

    AsktheEU.org compte automatiquement 15 jours ouvrables, en confomité au reglèment 1049/2001 pour la plupart des intitutions de l'UE.

    -

    Nous commençons a compter les jours ensuite le jour où la demande est delivrée par email. Si vous envoyez une demande dans un jour ouvrable, on commence a compter dans le prochaine jour ouvrable.

    +

    AsktheEU.org compte automatiquement 15 jours ouvrables, en conformité au règlement 1049/2001 pour la plupart des institutions de l'UE.

    +

    Nous commençons à compter les jours ensuite le jour où la demande est délivrée par email. Si vous envoyez une demande dans un jour ouvrable, on commence a compter dans le prochaine jour ouvrable.

    Le système a connaissance des vacances publiques des institutions publiques de l'UE. Si votre institution a un calendrier diffèrent à celui de Bruxelles, nous vous demandons de nous le faire savoir.

    diff --git a/lib/views/help/officers.html.erb b/lib/views/help/officers.html.erb index c726337..46f46b6 100644 --- a/lib/views/help/officers.html.erb +++ b/lib/views/help/officers.html.erb @@ -1,54 +1,45 @@ -<% @title = "Information for EU Officials" %> +<% @title = "AsktheEU.org Guide for Public Officials" %> <%= render :partial => 'sidebar' %>
    -

    INFORMATION FOR EU OFFICIALS

    -

    WELCOME TO ASKTHEEU.ORG!

    +

    <%= @title %>

    -

    What is AskTheEU?

    -

    If you are an EU official and you reached this page following a link in an email you received, here is some information for you about AsktheEU.org and how it works … The goal of AsktheEU.org is to make it easier for the European public to make requests for documents.

    -

    AskTheEU.org is also a way to ensure that any documents released into the public domain to one requester are available to everyone. We hope that this will encourage the public to be more interested and involved in the work of the European Union.

    -

    If you are an EU public official, AsktheEU.org also makes life easier you, because you will be less likely to have to answer repeated requests about the same subject. AsktheEU.org is a website run by non-governmental organisations, Access Info Europe and mySociety. It helps ordinary members of the public make requests for documents and information to EU bodies and shares the responses with the wider public.

    -

    How does it work?

    +

    AsktheEU.org Guide for Public Officials

    +

    If you are an EU official and you reached this page following a link in an email you received, here is some information for you about AsktheEU.org and how it works...

    +

    The goal of AsktheEU.org is to make it easier for the European public to make requests for documents.

    +

    It is also a way to ensure that any documents released into the public domain to one requester are available to everyone. We hope that this will encourage the public to be more interested and involved in the work of the European Union.

    +

    If you are an EU public official, AsktheEU.org also makes life easier you, because you will be less likely to have to answer repeated requests about the same subject.

    +

    AsktheEU.org is a website run by non-governmental organisations, Access Info Europe and mySociety. It helps ordinary members of the public make requests for documents and information to EU bodies and shares the responses with the wider public.

    +

    How AsktheEU.org works

    Requesters sign up to the AsktheEU.org website and then use it to make requests.

    Each request generates a unique email. You need to answer the email for that request. Just like you would for any other documents request. The only difference is that your response will be automatically published on AsktheEU.org.

    Are the people making requests real people?

    Yes, each request is submitted by a person who has created an account on AsktheEU.org and who has gone through a two-step process to verify the email he or she is using. In this way we help to protect AsktheEU.org against spammers.

    You can search this site and find a list of all requests that each person has made.

    -

    Why are you publishing responses to access to EU documents requests?

    -

    There are many benefits to making answers to access to documents requests public, including that it will encourage the public to be more interested and involved in the work of the European Union.

    -

    We also hope that it will reduce the number of duplicate requests on any subject that each EU body will receive.

    -

    Putting requests online permits members of the public to know about the information released and it helps them understand how the EU transparency rules work.

    -

    Given that responses to access to documents requests contain public information, which anybody else could easily request again from the same EU body and given that the European Court of Human Rights has linked the right of access to information to the right to freedom of expression, there is no reason not to publish this information.

    How do I answer the request?

    Just reply to the email in the normal way to the unique email address for the request. The request will be delivered to the requester as well as being published on the AsktheEU.org website.

    How can I send a large file, which won't go by email?

    If you have a very large file to send (bigger than about 50 MB), please contact us and we will help you upload it.

    -

    I can see a request on AsktheEU.org, but we never got it by email!

    -

    If a request appears on the site, then we have attempted to send it to the relevant EU body by email. Any delivery failure messages will automatically appear on the site. Our team monitors for such messages but we may have missed one. If this is the case, please don't hesitate to let us know.

    -

    You can check the address we're using with the "View email address" link which appears on the page for each EU body.

    -

    Please kindly <%= link_to 'contact us', help_contact_path %> if there is a better email address we can use.

    -

    Requests are sometimes blocked by "spam filters". To make sure that this doesn't happen by asking your IT departments to "whitelist" any email from @asktheeu.org.

    -

    If you ask us we will resend any request, and/or give technical details of delivery so an IT department can chase up what happened to the message.

    -

    What do I do if I accidentally released personal data?

    -

    If you accidentally released personal data or information that should not be public, please contact us immediately. Please note that they best way to do this is by telephone or email. You can also send a certified letter, but please bear in mind that this can take a few days to reach our office in Madrid.

    -

    We may ask for a formal written confirming the request to take down the data, but if there is really an accidental release of personal data, then it is best to phone: that's faster and more effective.

    Which information about EU public officials do you publish?

    We publish all information included in responses to access to documents requests.

    -

    The one exception to that is that, to prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please <%= link_to 'get in contact with us', help_contact_path %>. Apart from that, all information in the answer to an access to documents request is public. The basic principle here is that if one person can receive the information, it is public and so is available to everyone.

    +

    The one exception to that is that, to prevent spam, emails and mobile numbers are automatically removed from responses to requests. If you need access to any of this automatically-redacted information, please get in contact with us.

    +

    Apart from that, all information in the answer to an access to documents request is public. The basic principle here is that if one person can receive the information, it is public and so is available to everyone.

    This is consistent with the jurisprudence of the European Court of Human Rights which has confirmed the intrinsic link between right of access to information to the right to freedom of expression.

    +

    What do I do if I accidentally released personal data?

    +

    If you accidentally released personal data or information that should not be public, please contact us immediately. Please note that they best way to do this is by telephone or email. You can also send a certified letter, but please bear in mind that this can take a few days to reach our office in Madrid.

    +

    We may ask for a formal written confirming the request to take down the data, but if there is really an accidental release of personal data, then it is best to phone: that's faster and more effective.

    How do you calculate the deadline shown on request pages?

    The AsktheEU.org system automatically calculates 15 working days in line with Regulation 1049/2001 for most EU institutions.

    -

    We start calculating days on the first working day after the delivery of the request. If the request is sent on a working day, we start counting the next working day. We programme into the system the EU institutional holidays. If your EU body or agency has different holidays from those based in Brussels, please do kindly let us know.

    +

    We start calculating days on the first working day after the delivery of the request. If the request is sent on a working day, we start counting the next working day.

    +

    We programme into the system the EU institutional holidays. If your EU body or agency has different holidays from those based in Brussels, please do kindly let us know.