Investigation: Where are phone hours for BC Registries listed?

[mstanton1]

Currently BC Registries states they can be reached at:

Toll Free: 1-877-526-1526
Victoria Office: 250-387-7848
Email: BCRegistries@gov.bc.ca

For account setup and login support, contact us at:

Toll Free: 1-877-370-1033

Hours of Operation
Monday to Friday, 8:30 am - 4:30 pm Pacific Time.

A review of Entites Code is needed to identify spots (e.g. error messages) where we specify the 8:30 - 4:30 support hours. This is changing to 9:00 a.m. to 4:00 p.m. for the BC Registries toll free number(1-877-526-1526) and Victoria Officer Number (250-387-7848). No change is taking place to the Maximus Number.

[vikas-gov]

@Mihai-QuickSilverDev will review and link ops ticket with feedback

[Mihai-QuickSilverDev]

This screenshot is from the footer of https://www.bcregistry.gov.bc.ca/en-CA. This file needs to be updated (and also the FR one): https://github.com/bcgov/bcregistry/blob/dcb52c84cba66c92e1ad4a0d62dbff8b779f7a60/i18n/locales/en-C…

 Any team could work on this. Most recently, pwei1018 and panish16 and jxio worked in this repo.

https://www2.gov.bc.ca/gov/content/employment-business/business/managing-a-business/permits-licences/news-updates/hours-of-availability This page will need to be updated as well. This is in the CMS. I think the business can update this.

[Mihai-QuickSilverDev]

@vikas-gov Done.

[vikas-gov]

deleted obsolete comment

[mstanton1]

@Mihai-QuickSilverDev @severinbeauvais the goal of this ticket is to focus on the spots where this might be referenced in Entities Code (e.g. filings UI, create UI, edit UI). It looks like the spots referenced are not in our code base. Was a review done within our code base?

These other findings are valuable and things that Omid can raise to identify the appropriate team for a fix.

[severinbeauvais]

Yes, Business Dashboard UI, Business Edit UI and Business Registry Dashboard have some hard-coded hours of operation, per:

https://github.com/copilot/c/0549fcbb-90df-4d7f-bc28-79b12064fe22

There are also some instance in the base layer, which Connect team (Kial, Cameron) have been working on.

[mstanton1]

Work to update the phone hours is captured in #32969 referencing the locations provided here.