Multiple people cannot upload to the DAM

Hi,

We have multiple people who cannot upload to the DAM. Also, none of their previous documents are showing up in the DAM either. It was working for them last week.

Here is a example image from the Building department:

<img width="1920" height="1257" alt="Image" src="https://github.com/user-attachments/assets/b8f78043-d799-42cc-ad3a-222a83c56193" />