Tools4everBV · Rick-Jongbloed · Jan 13, 2026 · Jan 13, 2026 · Jan 13, 2026 · Feb 2, 2026
diff --git a/Notifications/README.md b/Notifications/README.md
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+# HelloID Provisioning – Notification Templates
+
+This folder contains reusable MJML templates for notifications in HelloID Provisioning.
+
+The notifications are based on:
+- Standard HelloID notification templates
+- Practical experience from customer implementations
+- Deliberate scope to prevent email overload
+
+The templates are intended as a starting point. They can be imported into HelloID per customer and customized there, for example for recipients, filters, or subject.
+
+---
+
+## Structure
+
+Notifications are organized by provisioning event:
+
+```
+notifications/
+  create/
+  enable/
+  update/
+  disable/
+  pre-offboard/
+```
+
+Within each event there are one or more variants.  
+Each variant has its own folder with:
+
+- `template_en.mjml`  
+  The complete MJML template that can be imported directly into HelloID (English version).
+
+- `template_nl.mjml`  
+  The complete MJML template that can be imported directly into HelloID (Dutch version).
+
+- `README.md`  
+  Explanation of purpose, recipient, usage and important notes for the notification.
+
+The numbering (`01-`, `02-`, …) makes the sequence and relationships explicit and ensures that extensions can be added easily later.
+
+---
+
+## Notification Overview
+
+### Create
+Notifications sent when an account is created.
+
+- **[01-manager-account-details](create/01-manager-account-details)**  
+  Informs the manager about the account details of a new employee (without password)
+
+- **[02-manager-account-password](create/02-manager-account-password)**  
+  Sends the temporary password in a separate email to the manager (for security)
+
+- **[03-applicatiebeheer-nieuwe-medewerker](create/03-applicatiebeheer-nieuwe-medewerker)**  
+  Notification to application management about new employee for manual access provisioning
+
+### Enable
+Notifications sent when an account is activated.
+
+- **[01-welkom-medewerker](enable/01-welkom-medewerker)**  
+  Welcome email to new employee with instructions to set password via SSPR
+
+- **[02-welkom-medewerker-sspr](enable/02-welkom-medewerker-sspr)**  
+  Extended variant with detailed SSPR instructions (helps reduce support questions)
+
+### Update
+Notifications for changes to existing accounts.
+
+- **[01-afdelingswijziging-applicatiebeheer](update/01-afdelingswijziging-applicatiebeheer)**  
+  Notification to application management on department change for access management
+
+### Pre-offboard
+Notifications prior to employee exit.
+
+- **[01-reminder-uitdienst-manager](pre-offboard/01-reminder-uitdienst-manager)**  
+  Reminds manager X days before end date of employee exit for timely handover  
+
+### Disable
+Notifications when accounts are disabled.
+
+- **[01-uitdienst-applicatiebeheer](disable/01-uitdienst-applicatiebeheer)**  
+  Informs application management of employee exit for manual account deactivation
+
+---
+
+## Usage
+
+### General
+
+Each notification has its own README with detailed instructions. The general steps are:
+
+1. Open **Notification Configuration** in HelloID Provisioning
+2. Click **Create New Notification**
+3. Fill in the basic fields (Name, Event, Target System)
+4. Import the `template_en.mjml` (English) or `template_nl.mjml` (Dutch) via the **Import MJML** icon (download icon)
+5. Replace the URL `https://customer.helloid.com` with your own HelloID portal URL if needed
+6. Configure recipient(s), subject and any filters
+7. Thoroughly test the notification before deploying to production
+
+**Note:** All templates are created for the **Microsoft Active Directory** target system. If using a different target system, the variables in the templates must be adjusted.
+
+### Configure From Address
+
+Voor het configureren van een custom 'from' adres, zie de [HelloID documentatie](https://docs.helloid.com/en/set-up-helloid.html#configure-a-custom--from--address-for-emails).
+
+### Variabelen
+
+Voor meer informatie over beschikbare variabelen in notificaties, zie de [Notifications variable reference](https://docs.helloid.com/en/provisioning/notifications--provisioning-/notifications-variable-reference--provisioning-.html).
+
+### Conditionele notificaties
+
+Voor het instellen van conditional notifications (filters), zie [Custom notification events](https://docs.helloid.com/en/provisioning/notifications--provisioning-/custom-notification-events--conditional-notifications-.html).
+
+---
+
+## Aandachtspunten
+
+- Alle templates zijn opgesteld in het **Nederlands**
+- Templates bevatten geen klant-specifieke informatie - deze moet je zelf invullen
+- Test notificaties altijd eerst met testaccounts voordat je ze in productie neemt
+- Overweeg CC/BCC voor escalaties of logging naar andere afdelingen
+
+### Pre-offboard configuratie
+
+Pre-offboard notificaties vereisen een speciale configuratie in HelloID:
+
+1. **Person Lifecycle inschakelen** - Pre-offboarding moet worden geconfigureerd in de person lifecycle settings
+2. **Aantal dagen instellen** - Bepaal hoeveel dagen vóór de einddatum de notificatie moet worden verstuurd
+3. **Timing overwegen** - Kies een periode die voldoende tijd geeft voor overdracht (aanbeveling: 7-14 dagen)
+
+Voor meer informatie, zie [Pre-offboarding notification event](https://docs.helloid.com/en/provisioning/notifications--provisioning-/notification-events--provisioning-.html#pre-offboarding-notification-event).
+
diff --git a/Notifications/create/01-manager-account-details/README.md b/Notifications/create/01-manager-account-details/README.md
@@ -0,0 +1,69 @@
+# Create Account – Employee Details to Manager
+
+## Description
+
+This notification informs the manager when a new account is created. The email contains the account details of the new employee (username, email, employee number, etc.), but **no password** for security reasons.
+
+The password is sent in a separate email (see `02-manager-account-password`).
+
+## Configuration
+
+### Event
+- **Create** - When an account is created
+
+### From
+- `no-reply@helloid.com` or a custom domain
+- See [Configure a custom 'from' address for emails](https://docs.helloid.com/en/set-up-helloid.html#configure-a-custom--from--address-for-emails) for more information
+
+### To
+- Primary manager
+- Variable: `{{ Manager.Accounts.MicrosoftActiveDirectory.mail || Manager.Email || "fallbackemailadres@domain.com" }}`
+- **Note:** Update `fallbackemailadres@domain.com` to a valid email address for your organization
+- For more information about variables, see [Notifications variable reference](https://docs.helloid.com/en/provisioning/notifications--provisioning-/notifications-variable-reference--provisioning-.html)
+
+### Subject
+- `New employee – {{person.displayName}}`
+
+### Filter (optional)
+- Filter on specific departments, employers, or other criteria via custom notification events
+- Example: Only for departments A, B, and C of the primary contract
+- See [Custom notification events](https://docs.helloid.com/en/provisioning/notifications--provisioning-/custom-notification-events--conditional-notifications-.html) for more information
+
+## Usage
+
+### Create Notification
+
+1. Open **Notification Configuration** in HelloID Provisioning
+2. Click **Create New Notification**
+3. Fill in the following fields:
+   - **Name**: Give the notification a recognizable name (e.g., "Create - Employee Details to Manager")
+   - **Event**: Select **Create**
+   - **Target System**: Select the primary target system (e.g., Active Directory)
+   - **Notification System**: Leave as **Email** (default)
+   - **Note:** This template is created for Microsoft Active Directory. If using a different target system, the variables in the template must be adjusted
+
+### Import Template
+
+4. Go to the **Message** tab
+5. Click the **Import MJML** icon (download icon) in the toolbar on the right
+6. Open one of the template files from this folder and copy the full content:
+   - [template_nl.mjml](template_nl.mjml) - Dutch version
+   - [template_en.mjml](template_en.mjml) - English version
+7. Paste the MJML code into the import screen
+8. Replace the URL `https://customer.helloid.com` in the code with your own HelloID portal URL if needed
+9. Click **Import**
+
+### Configure Settings
+
+10. Go to the **Configuration** tab
+11. Fill in the fields as described in the **Configuration** section above:
+    - **Subject**
+    - **From** (From address)
+    - **To** (Recipient)
+12. Configure CC and/or BCC if desired
+
+### Finalize
+
+13. Review the **Message** tab again and adjust the content if needed
+14. Optional filters can be set via [custom notification events](https://docs.helloid.com/en/provisioning/notifications--provisioning-/custom-notification-events--conditional-notifications-.html)
+15. Click **Save**
diff --git a/Notifications/create/01-manager-account-details/template_en.mjml b/Notifications/create/01-manager-account-details/template_en.mjml
@@ -0,0 +1,59 @@
+<mjml>
+  <mj-body background-color="#E7E7E7">
+    <mj-section>
+      <mj-column>
+      </mj-column>
+    </mj-section>
+    <mj-section background-color="#4a8fca" padding-top="0" padding-bottom="0">
+      <mj-column width="25%">
+        <mj-image src="https://customer.helloid.com/appearance/companyicon" width="50px" height="50px">
+        </mj-image>
+      </mj-column>
+      <mj-column width="75%">
+        <mj-text font-family="Arial, Helvetica, sans-serif" font-size="14px" color="#FFFFFF" padding-top="25px" padding-bottom="25px">
+          <b>
+            New employee – {{person.displayName||"Unknown"}}
+            <br/>
+          </b>
+        </mj-text>
+      </mj-column>
+    </mj-section>
+    <mj-section background-color="#FFFFFF">
+      <mj-column width="100%">
+        <mj-text font-family="Arial, Helvetica, sans-serif" font-size="14px" color="#111111">
+          Dear {{person.primaryManager.displayName||"manager"}},
+          <br/>
+          <br/>
+          A new employee will start in your team on {{person.primaryContract.startDate}}: {{person.displayName}}.
+          <br/>
+          <br/>
+          Below are the details of the new employee including the username.
+          The password for the new employee will be sent in a separate email.
+          <br/>
+          <br/>
+          Username: {{data.samAccountName}}
+          <br/>
+          Email address: {{data.mail||person.contact.business.email||"unknown"}}
+          <br/>
+          Personnel number: {{person.externalId}}
+          <br/>
+          Department: {{person.primaryContract.department||"unknown"}}
+          <br/>
+          Position: {{person.primaryContract.title||"unknown"}}
+          <br/>
+          <br/>
+          Kind regards,
+          <br/>
+          ICT Helpdesk
+        </mj-text>
+      </mj-column>
+    </mj-section>
+    <mj-section background-color="#ffffff">
+      <mj-column width="100%">
+        <mj-text align="center" font-family="Arial, Helvetica, sans-serif" font-size="12px" color="#999999">
+          This is an automatically generated message.
+        </mj-text>
+      </mj-column>
+    </mj-section>
+  </mj-body>
+</mjml>
diff --git a/Notifications/create/01-manager-account-details/template_nl.mjml b/Notifications/create/01-manager-account-details/template_nl.mjml
@@ -0,0 +1,59 @@
+<mjml>
+  <mj-body background-color="#E7E7E7">
+    <mj-section>
+      <mj-column>
+      </mj-column>
+    </mj-section>
+    <mj-section background-color="#4a8fca" padding-top="0" padding-bottom="0">
+      <mj-column width="25%">
+        <mj-image src="https://customer.helloid.com/appearance/companyicon" width="50px" height="50px">
+        </mj-image>
+      </mj-column>
+      <mj-column width="75%">
+        <mj-text font-family="Arial, Helvetica, sans-serif" font-size="14px" color="#FFFFFF" padding-top="25px" padding-bottom="25px">
+          <b>
+            Nieuwe medewerker – {{person.displayName||"Onbekend"}}
+            <br/>
+          </b>
+        </mj-text>
+      </mj-column>
+    </mj-section>
+    <mj-section background-color="#FFFFFF">
+      <mj-column width="100%">
+        <mj-text font-family="Arial, Helvetica, sans-serif" font-size="14px" color="#111111">
+          Beste {{person.primaryManager.displayName||"leidinggevende"}},
+          <br/>
+          <br/>
+          Op {{person.primaryContract.startDate}} start een nieuwe medewerker in jouw team: {{person.displayName}}.
+          <br/>
+          <br/>
+          Onderstaand de gegevens van de nieuwe medewerker inclusief de gebruikersnaam.
+          In een losse mail zal het wachtwoord van de nieuwe medewerker verstuurd worden.
+          <br/>
+          <br/>
+          Gebruikersnaam: {{data.samAccountName}}
+          <br/>
+          E-mailadres: {{data.mail||person.contact.business.email||"onbekend"}}
+          <br/>
+          Personeelsnummer: {{person.externalId}}
+          <br/>
+          Afdeling: {{person.primaryContract.department||"onbekend"}}
+          <br/>
+          Functie: {{person.primaryContract.title||"onbekend"}}
+          <br/>
+          <br/>
+          Met vriendelijke groet,
+          <br/>
+          ICT Servicedesk
+        </mj-text>
+      </mj-column>
+    </mj-section>
+    <mj-section background-color="#ffffff">
+      <mj-column width="100%">
+        <mj-text align="center" font-family="Arial, Helvetica, sans-serif" font-size="12px" color="#999999">
+          Dit is een automatisch gegenereerd bericht.
+        </mj-text>
+      </mj-column>
+    </mj-section>
+  </mj-body>
+</mjml>