Kiosk App not in Focus after quitting an App

[kpprt]

🚀 Steps to Reproduce

1. Start another app from the Kiosk app
2. Close the opened app via Oculus Menu (right hand button / gesture)

🤔 Expected Behavior

Return to the Kiosk app with focus / interactable UI.

😵 Actual Behavior

Return to the Kiosk app without focus. Kiosk app is not interactable. User has to do the right hand gesture for the Oculus Menu again to gain focus. After that, everything behaves normal again.

ℹ️ Environment

• SDK Version: v1.0.44
• Unity version: 6000.2.6
• ManageXR Admin App version: 10788 (1.7.88-4-prod-vr)
• ManageXR Home Screen version: 2025100170 (2025.10.170)
• Android target API level: 32
• Device make & model: Meta Quest 3
• Firmware version: 81.0.0.1034.516

📝 Additional Notes

It works when quitting the runnning app via scripting in Unity (Application.Quit()), but not when closing the app via the Oculus Menu. During our testing, Travel Mode was enabled.

[nic-mxr]

Hey @kpprt - thanks for the clear repro steps.

This sounds very similar to an issue we’ve seen previously, where returning to the Kiosk/Home Screen from Meta menus, looks to have occurred visually but the UI isn’t accepting input until the Meta gesture is performed again. In a previous case the root cause turned out to be a Meta firmware/system issue and required a fix on their side. Our internal ticket tracking this looks a little stale, so I’ll try to get some extra info and follow up here when I have any updates.

Cheers,
Nic

[kpprt]

Thanks for the prompt response, @nic-mxr!

I figured it has something to do with Meta's side of things. I was hoping, that the ManageXR Admin App might be able to set the focus as a workaround, maybe. At least that's the app launching the Kiosk app, right?

[kpprt]

Hi @nic-mxr, any updates here?

[nic-mxr]

Hey @kpprt, we opened a bug ticket with Meta and waiting for their feedback right now. Apologies for the delay here. I'll reach out when I we get some movement, however feel free to check in if you're looking for an update.

[nic-mxr]

Hey @kpprt, just following up on open tickets. Meta has been making incremental progress on issues like this, however I'm not sure if they fixed this particular flavor. If it's resolved, then it would be great to get this closed. If not then feel free to leave it open. Thank you!

[kpprt]

Hey @nic-mxr, thank you for the update! Do you have a firmware version number, so I can check on our devices? We are still on v83 since there seems to be a hold for v85 at the moment.

[nic-mxr]

Hi @kpprt, yes - v85 has a hold due to some instability we've noticed. We do this from time to time to avoid any issues with customer deployments and we're working with Meta to resolve. It's possible some fixes are in v83, however; I know that new variations of this have cropped up from other inbound support tickets.

Feel free to hold off testing until the v85 hold is disabled, and fingers crossed it squashes this issue for you.

On a coordination note: I'll be OOO a couple days next week so might be slow to reply.

As always, thanks for your engagement on the repo!

[kpprt]

Hi @nic-mxr, Thank you, too for your ongoing support! My managed device received a firmware update to v85.0.0.244.1707 yesterday and I was able to run a test. Unfortunately the focus issue still persists in some cases:

Here are the steps to reproduce:

Open settings or quick settings (or any other “2D” / windowed app) from the kiosk app
Close the settings or the windowed app via the X button at the bottom of the app window
Result: Kiosk app not in focus, because “windowed mode” is still active.

Additional info: After a fresh start of the headset, the above is the repro. However, when the Oculus button is pressed in the kiosk app, the “windowed mode” starts with a window of the kiosk app (with resume button). From there on, that kiosk app window will always show up, enabling the user to resume to the kiosk app, even when opening settings or other windowed apps.

So in conclusion, after a fresh start of the headset, the kiosk app window is not shown when opening settings or other windowed apps, leaving the user with a focus on the windowed mode, even if all visible windows have been closed (except the missing kiosk app window). The kiosk app window only shows up after the first press of the Oculus button / hand gesture.