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<!doctype html>
<html lang="en" class="no-js">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width,initial-scale=1">
<meta name="description" content="The Helpmonks developer documentation pages">
<meta name="author" content="Nitai Aventaggiato">
<link rel="icon" href="/assets/images/favicon.png">
<meta name="generator" content="mkdocs-1.5.2, mkdocs-material-9.2.5">
<title>Helpmonks Developer Guides</title>
<link rel="stylesheet" href="/assets/stylesheets/main.0e669242.min.css">
<link rel="stylesheet" href="/assets/stylesheets/palette.85d0ee34.min.css">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Roboto:300,300i,400,400i,700,700i%7CRoboto+Mono:400,400i,700,700i&display=fallback">
<style>:root{--md-text-font:"Roboto";--md-code-font:"Roboto Mono"}</style>
<script>__md_scope=new URL("/",location),__md_hash=e=>[...e].reduce((e,_)=>(e<<5)-e+_.charCodeAt(0),0),__md_get=(e,_=localStorage,t=__md_scope)=>JSON.parse(_.getItem(t.pathname+"."+e)),__md_set=(e,_,t=localStorage,a=__md_scope)=>{try{t.setItem(a.pathname+"."+e,JSON.stringify(_))}catch(e){}}</script>
</head>
<body dir="ltr" data-md-color-scheme="default" data-md-color-primary="deep-purple" data-md-color-accent="deep-purple">
<input class="md-toggle" data-md-toggle="drawer" type="checkbox" id="__drawer" autocomplete="off">
<input class="md-toggle" data-md-toggle="search" type="checkbox" id="__search" autocomplete="off">
<label class="md-overlay" for="__drawer"></label>
<div data-md-component="skip">
</div>
<div data-md-component="announce">
</div>
<div data-md-color-scheme="default" data-md-component="outdated" hidden>
</div>
<header class="md-header" data-md-component="header">
<nav class="md-header__inner md-grid" aria-label="Header">
<a href="/." title="Helpmonks Developer Guides" class="md-header__button md-logo" aria-label="Helpmonks Developer Guides" data-md-component="logo">
<img src="/images/icon_transparent_128.png" alt="logo">
</a>
<label class="md-header__button md-icon" for="__drawer">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M3 6h18v2H3V6m0 5h18v2H3v-2m0 5h18v2H3v-2Z"/></svg>
</label>
<div class="md-header__title" data-md-component="header-title">
<div class="md-header__ellipsis">
<div class="md-header__topic">
<span class="md-ellipsis">
Helpmonks Developer Guides
</span>
</div>
<div class="md-header__topic" data-md-component="header-topic">
<span class="md-ellipsis">
</span>
</div>
</div>
</div>
<label class="md-header__button md-icon" for="__search">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M9.5 3A6.5 6.5 0 0 1 16 9.5c0 1.61-.59 3.09-1.56 4.23l.27.27h.79l5 5-1.5 1.5-5-5v-.79l-.27-.27A6.516 6.516 0 0 1 9.5 16 6.5 6.5 0 0 1 3 9.5 6.5 6.5 0 0 1 9.5 3m0 2C7 5 5 7 5 9.5S7 14 9.5 14 14 12 14 9.5 12 5 9.5 5Z"/></svg>
</label>
<div class="md-search" data-md-component="search" role="dialog">
<label class="md-search__overlay" for="__search"></label>
<div class="md-search__inner" role="search">
<form class="md-search__form" name="search">
<input type="text" class="md-search__input" name="query" aria-label="Search" placeholder="Search" autocapitalize="off" autocorrect="off" autocomplete="off" spellcheck="false" data-md-component="search-query" required>
<label class="md-search__icon md-icon" for="__search">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M9.5 3A6.5 6.5 0 0 1 16 9.5c0 1.61-.59 3.09-1.56 4.23l.27.27h.79l5 5-1.5 1.5-5-5v-.79l-.27-.27A6.516 6.516 0 0 1 9.5 16 6.5 6.5 0 0 1 3 9.5 6.5 6.5 0 0 1 9.5 3m0 2C7 5 5 7 5 9.5S7 14 9.5 14 14 12 14 9.5 12 5 9.5 5Z"/></svg>
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M20 11v2H8l5.5 5.5-1.42 1.42L4.16 12l7.92-7.92L13.5 5.5 8 11h12Z"/></svg>
</label>
<nav class="md-search__options" aria-label="Search">
<button type="reset" class="md-search__icon md-icon" title="Clear" aria-label="Clear" tabindex="-1">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M19 6.41 17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12 19 6.41Z"/></svg>
</button>
</nav>
</form>
<div class="md-search__output">
<div class="md-search__scrollwrap" data-md-scrollfix>
<div class="md-search-result" data-md-component="search-result">
<div class="md-search-result__meta">
Initializing search
</div>
<ol class="md-search-result__list" role="presentation"></ol>
</div>
</div>
</div>
</div>
</div>
</nav>
</header>
<div class="md-container" data-md-component="container">
<nav class="md-tabs" aria-label="Tabs" data-md-component="tabs">
<div class="md-grid">
<ul class="md-tabs__list">
<li class="md-tabs__item">
<a href="/." class="md-tabs__link">
Home
</a>
</li>
<li class="md-tabs__item">
<a href="/api/overview/" class="md-tabs__link">
Developer API
</a>
</li>
<li class="md-tabs__item">
<a href="/saml/introduction/" class="md-tabs__link">
Single-Sign-On (SAML)
</a>
</li>
<li class="md-tabs__item">
<a href="/sso/introduction/" class="md-tabs__link">
Single-Sign-On (oAuth)
</a>
</li>
<li class="md-tabs__item">
<a href="/about/" class="md-tabs__link">
About Helpmonks
</a>
</li>
</ul>
</div>
</nav>
<main class="md-main" data-md-component="main">
<div class="md-main__inner md-grid">
<div class="md-sidebar md-sidebar--primary" data-md-component="sidebar" data-md-type="navigation" >
<div class="md-sidebar__scrollwrap">
<div class="md-sidebar__inner">
<nav class="md-nav md-nav--primary md-nav--lifted" aria-label="Navigation" data-md-level="0">
<label class="md-nav__title" for="__drawer">
<a href="/." title="Helpmonks Developer Guides" class="md-nav__button md-logo" aria-label="Helpmonks Developer Guides" data-md-component="logo">
<img src="/images/icon_transparent_128.png" alt="logo">
</a>
Helpmonks Developer Guides
</label>
<ul class="md-nav__list" data-md-scrollfix>
<li class="md-nav__item">
<a href="/." class="md-nav__link">
<span class="md-ellipsis">
Home
</span>
</a>
</li>
<li class="md-nav__item md-nav__item--nested">
<input class="md-nav__toggle md-toggle " type="checkbox" id="__nav_2" >
<label class="md-nav__link" for="__nav_2" id="__nav_2_label" tabindex="0">
<span class="md-ellipsis">
Developer API
</span>
<span class="md-nav__icon md-icon"></span>
</label>
<nav class="md-nav" data-md-level="1" aria-labelledby="__nav_2_label" aria-expanded="false">
<label class="md-nav__title" for="__nav_2">
<span class="md-nav__icon md-icon"></span>
Developer API
</label>
<ul class="md-nav__list" data-md-scrollfix>
<li class="md-nav__item md-nav__item--section md-nav__item--nested">
<input class="md-nav__toggle md-toggle " type="checkbox" id="__nav_2_1" >
<label class="md-nav__link" for="__nav_2_1" id="__nav_2_1_label" tabindex="0">
<span class="md-ellipsis">
Getting Started
</span>
<span class="md-nav__icon md-icon"></span>
</label>
<nav class="md-nav" data-md-level="2" aria-labelledby="__nav_2_1_label" aria-expanded="false">
<label class="md-nav__title" for="__nav_2_1">
<span class="md-nav__icon md-icon"></span>
Getting Started
</label>
<ul class="md-nav__list" data-md-scrollfix>
<li class="md-nav__item">
<a href="/api/overview/" class="md-nav__link">
<span class="md-ellipsis">
Overview
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/authentication/" class="md-nav__link">
<span class="md-ellipsis">
Authentication
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/syntax/" class="md-nav__link">
<span class="md-ellipsis">
Query Syntax
</span>
</a>
</li>
</ul>
</nav>
</li>
<li class="md-nav__item md-nav__item--section md-nav__item--nested">
<input class="md-nav__toggle md-toggle " type="checkbox" id="__nav_2_2" >
<label class="md-nav__link" for="__nav_2_2" id="__nav_2_2_label" tabindex="0">
<span class="md-ellipsis">
APIs
</span>
<span class="md-nav__icon md-icon"></span>
</label>
<nav class="md-nav" data-md-level="2" aria-labelledby="__nav_2_2_label" aria-expanded="false">
<label class="md-nav__title" for="__nav_2_2">
<span class="md-nav__icon md-icon"></span>
APIs
</label>
<ul class="md-nav__list" data-md-scrollfix>
<li class="md-nav__item md-nav__item--nested">
<input class="md-nav__toggle md-toggle " type="checkbox" id="__nav_2_2_1" >
<label class="md-nav__link" for="__nav_2_2_1" id="__nav_2_2_1_label" tabindex="0">
<span class="md-ellipsis">
Conversation
</span>
<span class="md-nav__icon md-icon"></span>
</label>
<nav class="md-nav" data-md-level="3" aria-labelledby="__nav_2_2_1_label" aria-expanded="false">
<label class="md-nav__title" for="__nav_2_2_1">
<span class="md-nav__icon md-icon"></span>
Conversation
</label>
<ul class="md-nav__list" data-md-scrollfix>
<li class="md-nav__item">
<a href="/api/conversation/find/" class="md-nav__link">
<span class="md-ellipsis">
Find
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/findone/" class="md-nav__link">
<span class="md-ellipsis">
FindOne
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/findbyid/" class="md-nav__link">
<span class="md-ellipsis">
FindById
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/update/" class="md-nav__link">
<span class="md-ellipsis">
Update
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/update_status/" class="md-nav__link">
<span class="md-ellipsis">
Update Status
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/update_assignee/" class="md-nav__link">
<span class="md-ellipsis">
Update Assignee
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/update_label/" class="md-nav__link">
<span class="md-ellipsis">
Update Label
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/note_add/" class="md-nav__link">
<span class="md-ellipsis">
Add Notes
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/note_delete/" class="md-nav__link">
<span class="md-ellipsis">
Delete Note
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/delete/" class="md-nav__link">
<span class="md-ellipsis">
Delete
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/conversation/create/" class="md-nav__link">
<span class="md-ellipsis">
Create
</span>
</a>
</li>
</ul>
</nav>
</li>
<li class="md-nav__item md-nav__item--nested">
<input class="md-nav__toggle md-toggle " type="checkbox" id="__nav_2_2_2" >
<label class="md-nav__link" for="__nav_2_2_2" id="__nav_2_2_2_label" tabindex="0">
<span class="md-ellipsis">
Customer
</span>
<span class="md-nav__icon md-icon"></span>
</label>
<nav class="md-nav" data-md-level="3" aria-labelledby="__nav_2_2_2_label" aria-expanded="false">
<label class="md-nav__title" for="__nav_2_2_2">
<span class="md-nav__icon md-icon"></span>
Customer
</label>
<ul class="md-nav__list" data-md-scrollfix>
<li class="md-nav__item">
<a href="/api/customer/find/" class="md-nav__link">
<span class="md-ellipsis">
Find
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/customer/findone/" class="md-nav__link">
<span class="md-ellipsis">
FindOne
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/customer/findbyid/" class="md-nav__link">
<span class="md-ellipsis">
FindById
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/customer/delete/" class="md-nav__link">
<span class="md-ellipsis">
Delete
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/customer/update/" class="md-nav__link">
<span class="md-ellipsis">
Update
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/customer/update_label/" class="md-nav__link">
<span class="md-ellipsis">
Update Label
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/customer/create/" class="md-nav__link">
<span class="md-ellipsis">
Create
</span>
</a>
</li>
</ul>
</nav>
</li>
<li class="md-nav__item md-nav__item--nested">
<input class="md-nav__toggle md-toggle " type="checkbox" id="__nav_2_2_3" >
<label class="md-nav__link" for="__nav_2_2_3" id="__nav_2_2_3_label" tabindex="0">
<span class="md-ellipsis">
Mailbox
</span>
<span class="md-nav__icon md-icon"></span>
</label>
<nav class="md-nav" data-md-level="3" aria-labelledby="__nav_2_2_3_label" aria-expanded="false">
<label class="md-nav__title" for="__nav_2_2_3">
<span class="md-nav__icon md-icon"></span>
Mailbox
</label>
<ul class="md-nav__list" data-md-scrollfix>
<li class="md-nav__item">
<a href="/api/mailbox/find/" class="md-nav__link">
<span class="md-ellipsis">
Find
</span>
</a>
</li>
<li class="md-nav__item">
<a href="/api/mailbox/findone/" class="md-nav__link">
<span class="md-ellipsis">
FindOne
</span>